Book:OTRS 3.0 - Admin Manual/Chapter 10

This section handles the configurable options for PDF output in OTRS.

If you use the Print action from anywhere within the OTRS interface, this generates a formatted PDF file. You can deactivate this by modifying the configuration parameter PDF to create HTML output instead.

You can adjust the look of the files generated by OTRS by creating your own logo and adding it to PDF::LogoFile. You can use PDF::PageSize to define the standard page size of the generated pdf file (DIN-A4 or Letter), and also PDF::MaxPage to specify the maximum number of pages for a pdf file, which is useful if a user generates a huge output file by mistake.

The Perl CPAN modules PDF::API2 and Compress::Zlib must be installed for the generation of pdf files. In many distributions they are available as packages and can be easily installed, using the respective package manager. In case this is not possible, they have to be installed with CPAN. For further information about installing Perl modules, please refer to the "Installation of Perl modules" section.