Book:OTRS 3.0 - Admin Manual/Chapter 22/2

To restore a backup, the saved application data has to be written back into the installation directory, e.g. /opt/otrs. Also the database has to be restored.

A script scripts/restore.pl (see Script 22.4 below), which simplifies the restore process, is shipped with every OTRS installation. It supports MySQL and PostgreSQL.

Data that is stored, for example, in the directory /backup/2010-09-07_14-28/, can be restored with the command specified in Script 22.5, assuming the OTRS installation is at /opt/otrs.