Book:OTRS 3.0 - Admin Manual/Chapter 4/1

The agent web interface allows agents to answer customer requests, create new tickets for customers or other agents, write tickets about telephone calls with customers, write FAQ entries, edit customer data, etc.

Supposing your OTRS host is reachable via the URL http://www.example.com, then the OTRS login screen can be reached by using the address http://www.example.com/otrs/index.pl in a web browser (see Figure 4.1 below).