Book:OTRS 3.0 - Admin Manual/Chapter 5/11

Through the "States" link on the Admin page, you can manage the different ticket states you want to use in the system (see Figure 5.46 below).

After a default setup, there are some states defined:
 * closed successful
 * closed unsuccessful
 * merged
 * new
 * open
 * pending auto close+
 * pending auto close-
 * pending reminder
 * removed

Every state is linked to a type, which needs to be specified if a new state is created. By default the state types are:
 * closed
 * merged
 * new
 * open
 * pending auto
 * pending reminder
 * removed