Book:OTRS 3.0 - Admin Manual/Chapter 3

Abstract
This chapter describes the installation and basic configuration of the central OTRS framework. It covers information on installing OTRS from source, or with a binary package such as an RPM or a Windows exectuable.

Topics covered here include configuration of the web and database servers, the interface between OTRS and the database, the installation of additional Perl modules, setting proper access rights for OTRS, setting up the cron jobs for OTRS, and some basic settings in the OTRS configuration files.

Follow the detailed steps in this chapter to install OTRS on your server. You can then use its web interface to login and administer the system.