Book:OTRS 3.0 - Admin Manual/Chapter 22/1

There are two types of data to backup: application files (e.g. the files in /opt/otrs), and the data stored in the database.

To simplify backups, the script scripts/backup.pl is included with every OTRS installation. It can be run to backup all important data (see Script 22.1 below).

Execute the command specified in Script 22.2 to create a backup:

All data was stored in the directory /backup/2010-09-07_14-28/ (see Script 22.3 below). Additionally, the data was saved into a .tar.gz file.