Book:OTRS 3.0 - Admin Manual/Chapter 2/5

Commercial support for OTRS is also available. You can find the available options on the website of OTRS Group, the company behind OTRS: http://www.otrs.com/en/solutions/.

OTRS Group provides subscription support services, customization, consulting and training for OTRS Help Desk and OTRS ITSM. It also provides Best Practice Product Editions. With these Editions, OTRS Group helps organizations to design, deploy and optimize OTRS for each unique environment. Additionally, OTRS Group provides hosted versions including OTRS OnDemand and Managed OTRS.

You can find more detailed information about OTRS Group on http://www.otrs.com and you can contact us via email [mailto:sales@otrs.com on sales at otrs.com].