Book:OTRS 3.0 - Admin Manual/Chapter 4

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{{Book |next=/1 |heading={{SUBPAGENAME}}. |title=First steps |status=effective |progress=00 |author=Dick6809 }} <onlyinclude>__NOTOC__ == Table of Contents == :{{Book/Link|show=all|/1}} :{{Book/Link|show=all|/2}} :{{Book/Link|show=all|/3}} :{{Book/Link|show=all|/4}} :{{Book/Link|show=all|/5}} :{{Book/Link|show=all|/6}} :{{Book/Link|show=all|/7}} == Abstract == This chapter's goal is to give a quick overview of OTRS and the structure of its web interface. The terms agents, customers and administrators are introduced. We also login as the OTRS admininstrator and take a closer look at the user preferences available for every account.</onlyinclude>

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