Test2

From open-support.info

(Difference between revisions)
Jump to: navigation, search
m
m
Line 1: Line 1:
== Framework ==
== Framework ==
=== Core ===
=== Core ===
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SecureMode
|key=SecureMode
|description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
|description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Line 11: Line 12:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::DebugMode
|key=Frontend::DebugMode
|description=Enables or disable the debug mode over frontend interface.
|description=Enables or disable the debug mode over frontend interface.
Line 21: Line 23:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=ConfigLevel
|key=ConfigLevel
|description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
|description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Line 31: Line 34:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=ProductName
|key=ProductName
|description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
|description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Line 41: Line 45:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SystemID
|key=SystemID
-
|description=Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).  
+
|description=Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
|group=Framework
|group=Framework
|subgroup=Core
|subgroup=Core
Line 51: Line 56:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=FQDN
|key=FQDN
|description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
|description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Line 61: Line 67:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=HttpType
|key=HttpType
|description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
|description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Line 71: Line 78:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=ScriptAlias
|key=ScriptAlias
|description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
|description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Line 81: Line 89:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=AdminEmail
|key=AdminEmail
|description=Defines the system administrator's email address. It will be displayed in the error screens of the application.
|description=Defines the system administrator's email address. It will be displayed in the error screens of the application.
Line 91: Line 100:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Organization
|key=Organization
|description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.
|description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.
Line 101: Line 111:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultCharset
|key=DefaultCharset
|description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
|description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
Line 111: Line 122:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultLanguage
|key=DefaultLanguage
|description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
|description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Line 121: Line 133:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultUsedLanguages
|key=DefaultUsedLanguages
|description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
|description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Line 168: Line 181:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultTheme
|key=DefaultTheme
|description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
|description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Line 178: Line 192:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultTheme::HostBased
|key=DefaultTheme::HostBased
|description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
|description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Line 191: Line 206:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CheckMXRecord
|key=CheckMXRecord
|description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
|description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Line 201: Line 217:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CheckMXRecord::Nameserver
|key=CheckMXRecord::Nameserver
|description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
|description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Line 211: Line 228:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CheckEmailAddresses
|key=CheckEmailAddresses
|description=Makes the application check the syntax of email addresses.
|description=Makes the application check the syntax of email addresses.
Line 221: Line 239:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CheckEmailValidAddress
|key=CheckEmailValidAddress
|description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
|description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Line 231: Line 250:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CheckEmailInvalidAddress
|key=CheckEmailInvalidAddress
|description=Defines a regular expression that filters all email addresses that should not be used in the application.
|description=Defines a regular expression that filters all email addresses that should not be used in the application.
Line 241: Line 261:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CGILogPrefix
|key=CGILogPrefix
|description=Specifies the text that should appear in the log file to denote a CGI script entry.
|description=Specifies the text that should appear in the log file to denote a CGI script entry.
Line 251: Line 272:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DemoSystem
|key=DemoSystem
|description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
|description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Line 261: Line 283:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SwitchToUser
|key=SwitchToUser
|description=Allows the administrators to login as other users, via the users administration panel.
|description=Allows the administrators to login as other users, via the users administration panel.
Line 271: Line 294:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationSenderName
|key=NotificationSenderName
|description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
|description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Line 281: Line 305:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationSenderEmail
|key=NotificationSenderEmail
|description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
|description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Line 291: Line 316:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=System::Customer::Permission
|key=System::Customer::Permission
|description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
|description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Line 304: Line 330:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LanguageDebug
|key=LanguageDebug
|description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
|description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Line 314: Line 341:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Secure::DisableBanner
|key=Secure::DisableBanner
|description=If enabled, the OTRS version tag will be removed from the HTTP headers.
|description=If enabled, the OTRS version tag will be removed from the HTTP headers.
Line 324: Line 352:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=StandardResponse2QueueByCreating
|key=StandardResponse2QueueByCreating
|description=List of default StandardResponses which are assigned automatically to new Queues upon creation.
|description=List of default StandardResponses which are assigned automatically to new Queues upon creation.
Line 336: Line 365:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::LinkObjectLinkObject::ViewMode
+
{{otrs/ConfigTable
 +
|key=LinkObject::ViewMode
|description=Determines the way the linked objects are displayed in each zoom mask.
|description=Determines the way the linked objects are displayed in each zoom mask.
|group=Framework
|group=Framework
Line 346: Line 376:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LinkObject::Type###Normal
|key=LinkObject::Type###Normal
|description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
|description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Line 359: Line 390:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LinkObject::Type###ParentChild
|key=LinkObject::Type###ParentChild
|description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
|description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Line 372: Line 404:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LinkObject::TypeGroup###0001
|key=LinkObject::TypeGroup###0001
|description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
|description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Line 385: Line 418:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::LogLogModule
+
{{otrs/ConfigTable
 +
|key=LogModule
|description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
|description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
|group=Framework
|group=Framework
Line 395: Line 429:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogModule::SysLog::Facility
|key=LogModule::SysLog::Facility
|description=If "SysLog" was selected for LogModule, a special log facility can be specified.
|description=If "SysLog" was selected for LogModule, a special log facility can be specified.
Line 405: Line 440:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogModule::SysLog::LogSock
|key=LogModule::SysLog::LogSock
|description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
|description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Line 415: Line 451:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogModule::SysLog::Charset
|key=LogModule::SysLog::Charset
|description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
|description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Line 425: Line 462:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogModule::LogFile
|key=LogModule::LogFile
|description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
|description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Line 435: Line 473:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogModule::LogFile::Date
|key=LogModule::LogFile::Date
|description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
|description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Line 445: Line 484:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::MIME-ViewerMIME-Viewer###application/excel
+
{{otrs/ConfigTable
 +
|key=MIME-Viewer###application/excel
|description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
|description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
|group=Framework
|group=Framework
Line 455: Line 495:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=MIME-Viewer###application/msword
|key=MIME-Viewer###application/msword
|description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
|description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Line 465: Line 506:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=MIME-Viewer###application/pdf
|key=MIME-Viewer###application/pdf
|description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.
|description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Line 475: Line 517:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=MIME-Viewer###text/xml
|key=MIME-Viewer###text/xml
|description=Specifies the path to the converter that allows the view of XML files, in the web interface.
|description=Specifies the path to the converter that allows the view of XML files, in the web interface.
Line 485: Line 528:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::MirrorDBCore::MirrorDB::DSN
+
{{otrs/ConfigTable
 +
|key=
 +
::DSN
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
|group=Framework
|group=Framework
Line 495: Line 540:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::MirrorDB::User
+
{{otrs/ConfigTable
 +
|key=
 +
::User
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
|group=Framework
|group=Framework
Line 505: Line 552:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::MirrorDB::Password
+
{{otrs/ConfigTable
 +
|key=
 +
::Password
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
|group=Framework
|group=Framework
Line 515: Line 564:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::PDFPDF
+
{{otrs/ConfigTable
 +
|key=PDF
|description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
|description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
|group=Framework
|group=Framework
Line 525: Line 575:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::LogoFile
|key=PDF::LogoFile
-
|description=Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
+
|description=Specifies the path of the file for the logo in the page header (gif
|group=Framework
|group=Framework
|subgroup=Core::PDF
|subgroup=Core::PDF
Line 535: Line 586:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::PageSize
|key=PDF::PageSize
|description=Defines the standard size of PDF pages.
|description=Defines the standard size of PDF pages.
Line 545: Line 597:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::MaxPages
|key=PDF::MaxPages
|description=Defines the maximum number of pages per PDF file.
|description=Defines the maximum number of pages per PDF file.
Line 555: Line 608:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###Proportional
|key=PDF::TTFontFile###Proportional
|description=Defines the path and TTF-File to handle proportional font in PDF documents.
|description=Defines the path and TTF-File to handle proportional font in PDF documents.
Line 565: Line 619:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###ProportionalBold
|key=PDF::TTFontFile###ProportionalBold
|description=Defines the path and TTF-File to handle bold proportional font in PDF documents.
|description=Defines the path and TTF-File to handle bold proportional font in PDF documents.
Line 575: Line 630:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###ProportionalItalic
|key=PDF::TTFontFile###ProportionalItalic
|description=Defines the path and TTF-File to handle italic proportional font in PDF documents.
|description=Defines the path and TTF-File to handle italic proportional font in PDF documents.
Line 585: Line 641:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###ProportionalBoldItalic
|key=PDF::TTFontFile###ProportionalBoldItalic
|description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
|description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Line 595: Line 652:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###Monospaced
|key=PDF::TTFontFile###Monospaced
|description=Defines the path and TTF-File to handle monospaced font in PDF documents.
|description=Defines the path and TTF-File to handle monospaced font in PDF documents.
Line 605: Line 663:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###MonospacedBold
|key=PDF::TTFontFile###MonospacedBold
|description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.
|description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Line 615: Line 674:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###MonospacedItalic
|key=PDF::TTFontFile###MonospacedItalic
|description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.
|description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Line 625: Line 685:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PDF::TTFontFile###MonospacedBoldItalic
|key=PDF::TTFontFile###MonospacedBoldItalic
|description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
|description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Line 635: Line 696:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::PackagePackage::FileUpload
+
{{otrs/ConfigTable
 +
|key=Package::FileUpload
|description=Enables file upload in the package manager frontend.
|description=Enables file upload in the package manager frontend.
|group=Framework
|group=Framework
Line 645: Line 707:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Package::RepositoryRoot
|key=Package::RepositoryRoot
|description=Defines the location to get online repository list for additional packages. The first available result will be used.
|description=Defines the location to get online repository list for additional packages. The first available result will be used.
Line 658: Line 721:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Package::RepositoryList
|key=Package::RepositoryList
|description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
|description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Line 670: Line 734:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Package::RepositoryAccessRegExp
|key=Package::RepositoryAccessRegExp
|description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
|description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Line 680: Line 745:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Package::Timeout
|key=Package::Timeout
|description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
|description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Line 690: Line 756:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Package::Proxy
|key=Package::Proxy
|description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
|description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Line 700: Line 767:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::PerformanceLogPerformanceLog
+
{{otrs/ConfigTable
 +
|key=PerformanceLog
|description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
|description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
|group=Framework
|group=Framework
Line 710: Line 778:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PerformanceLog::File
|key=PerformanceLog::File
|description=Specifies the path of the file for the performance log.
|description=Specifies the path of the file for the performance log.
Line 720: Line 789:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PerformanceLog::FileMax
|key=PerformanceLog::FileMax
|description=Defines the maximum size (in MB) of the log file.
|description=Defines the maximum size (in MB) of the log file.
Line 730: Line 800:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::SOAPSOAP::User
+
{{otrs/ConfigTable
 +
|key=SOAP::User
|description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
|description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
|group=Framework
|group=Framework
Line 740: Line 811:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SOAP::Password
|key=SOAP::Password
|description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
|description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Line 750: Line 822:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::SendmailSendmailModule
+
{{otrs/ConfigTable
 +
|key=SendmailModule
|description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
|description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
|group=Framework
|group=Framework
Line 760: Line 833:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailModule::CMD
|key=SendmailModule::CMD
|description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
|description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Line 770: Line 844:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailModule::Host
|key=SendmailModule::Host
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Line 780: Line 855:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailModule::Port
|key=SendmailModule::Port
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Line 790: Line 866:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailModule::AuthUser
|key=SendmailModule::AuthUser
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Line 800: Line 877:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailModule::AuthPassword
|key=SendmailModule::AuthPassword
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Line 810: Line 888:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailBcc
|key=SendmailBcc
|description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
|description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Line 820: Line 899:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailNotificationEnvelopeFrom
|key=SendmailNotificationEnvelopeFrom
|description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
|description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
Line 830: Line 910:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SendmailEncodingForce
|key=SendmailEncodingForce
-
|description=Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
+
|description=Forces encoding of outgoing emails (7bit
|group=Framework
|group=Framework
|subgroup=Core::Sendmail
|subgroup=Core::Sendmail
Line 840: Line 921:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::SessionSessionModule
+
{{otrs/ConfigTable
 +
|key=SessionModule
|description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
|description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
|group=Framework
|group=Framework
Line 850: Line 932:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionName
|key=SessionName
|description=Defines the name of the session key. E.g. Session, SessionID or OTRS.
|description=Defines the name of the session key. E.g. Session, SessionID or OTRS.
Line 860: Line 943:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionCheckRemoteIP
|key=SessionCheckRemoteIP
|description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
|description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Line 870: Line 954:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionDeleteIfNotRemoteID
|key=SessionDeleteIfNotRemoteID
|description=Deletes a session if the session id is used with an invalid remote IP address.
|description=Deletes a session if the session id is used with an invalid remote IP address.
Line 880: Line 965:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionMaxTime
|key=SessionMaxTime
|description=Defines the maximal valid time (in seconds) for a session id.
|description=Defines the maximal valid time (in seconds) for a session id.
Line 890: Line 976:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionMaxIdleTime
|key=SessionMaxIdleTime
|description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
|description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Line 900: Line 987:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionDeleteIfTimeToOld
|key=SessionDeleteIfTimeToOld
|description=Deletes requested sessions if they have timed out.
|description=Deletes requested sessions if they have timed out.
Line 910: Line 998:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionUseCookie
|key=SessionUseCookie
|description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
|description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Line 920: Line 1,009:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionUseCookieAfterBrowserClose
|key=SessionUseCookieAfterBrowserClose
|description=Stores cookies after the browser has been closed.
|description=Stores cookies after the browser has been closed.
Line 930: Line 1,020:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionCSRFProtection
|key=SessionCSRFProtection
|description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
|description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Line 940: Line 1,031:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionDir
|key=SessionDir
|description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
|description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Line 950: Line 1,042:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionTable
|key=SessionTable
|description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
|description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Line 960: Line 1,053:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionTableID
|key=SessionTableID
|description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
|description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Line 970: Line 1,064:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionTableValue
|key=SessionTableValue
|description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.
|description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Line 980: Line 1,075:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SessionSaveLoginPasswd
|key=SessionSaveLoginPasswd
|description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
|description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Line 990: Line 1,086:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelSessionName
|key=CustomerPanelSessionName
|description=Defines the name of the key for customer sessions.
|description=Defines the name of the key for customer sessions.
Line 1,000: Line 1,097:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::SpellCheckerSpellChecker
+
{{otrs/ConfigTable
 +
|key=SpellChecker
|description=Enables spell checker support.
|description=Enables spell checker support.
|group=Framework
|group=Framework
Line 1,010: Line 1,108:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SpellCheckerBin
|key=SpellCheckerBin
|description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
|description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Line 1,020: Line 1,119:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SpellCheckerDictDefault
|key=SpellCheckerDictDefault
|description=Defines the default spell checker dictionary.
|description=Defines the default spell checker dictionary.
Line 1,030: Line 1,130:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SpellCheckerIgnore
|key=SpellCheckerIgnore
|description=Defines a default list of words, that are ignored by the spell checker.
|description=Defines a default list of words, that are ignored by the spell checker.
Line 1,047: Line 1,148:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::StatsStats::StatsHook
+
{{otrs/ConfigTable
 +
|key=Stats::StatsHook
|description=Sets the stats hook.
|description=Sets the stats hook.
|group=Framework
|group=Framework
Line 1,057: Line 1,159:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::StatsStartNumber
|key=Stats::StatsStartNumber
|description=Start number for statistics counting. Every new stat increments this number.
|description=Start number for statistics counting. Every new stat increments this number.
Line 1,067: Line 1,170:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::MaxXaxisAttributes
|key=Stats::MaxXaxisAttributes
|description=Defines the default maximum number of X-axis attributes for the time scale.
|description=Defines the default maximum number of X-axis attributes for the time scale.
Line 1,077: Line 1,181:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Stats::GraphStats::Graph::t_margin
+
{{otrs/ConfigTable
 +
|key=Stats::Graph::t_margin
|description=Specifies the top margin of the chart.
|description=Specifies the top margin of the chart.
|group=Framework
|group=Framework
Line 1,087: Line 1,192:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::l_margin
|key=Stats::Graph::l_margin
|description=Specifies the left margin of the chart.
|description=Specifies the left margin of the chart.
Line 1,097: Line 1,203:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::b_margin
|key=Stats::Graph::b_margin
|description=Specifies the bottom margin of the chart.
|description=Specifies the bottom margin of the chart.
Line 1,107: Line 1,214:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::r_margin
|key=Stats::Graph::r_margin
|description=Specifies the right margin of the chart.
|description=Specifies the right margin of the chart.
Line 1,117: Line 1,225:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::bgclr
|key=Stats::Graph::bgclr
|description=Specifies the background color of the picture.
|description=Specifies the background color of the picture.
Line 1,127: Line 1,236:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::transparent
|key=Stats::Graph::transparent
|description=Makes the picture transparent.
|description=Makes the picture transparent.
Line 1,137: Line 1,247:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::fgclr
|key=Stats::Graph::fgclr
|description=Specifies the border color of the chart.
|description=Specifies the border color of the chart.
Line 1,147: Line 1,258:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::boxclr
|key=Stats::Graph::boxclr
|description=Specifies the background color of the chart.
|description=Specifies the background color of the chart.
Line 1,157: Line 1,269:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::accentclr
|key=Stats::Graph::accentclr
|description=Specifies the border color of the legend.
|description=Specifies the border color of the legend.
Line 1,167: Line 1,280:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::legendclr
|key=Stats::Graph::legendclr
|description=Specifies the text color of the legend.
|description=Specifies the text color of the legend.
Line 1,177: Line 1,291:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::textclr
|key=Stats::Graph::textclr
|description=Specifies the text color of the chart (e. g. caption).
|description=Specifies the text color of the chart (e. g. caption).
Line 1,187: Line 1,302:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::dclrs
|key=Stats::Graph::dclrs
|description=Defines the colors for the graphs.
|description=Defines the colors for the graphs.
Line 1,216: Line 1,332:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::line_width
|key=Stats::Graph::line_width
|description=Defines the boldness of the line drawed by the graph.
|description=Defines the boldness of the line drawed by the graph.
Line 1,226: Line 1,343:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::legend_placement
|key=Stats::Graph::legend_placement
-
|description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).
+
|description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
|group=Framework
|group=Framework
|subgroup=Core::Stats::Graph
|subgroup=Core::Stats::Graph
Line 1,236: Line 1,354:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::legend_spacing
|key=Stats::Graph::legend_spacing
|description=Defines the spacing of the legends.
|description=Defines the spacing of the legends.
Line 1,246: Line 1,365:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::legend_marker_width
|key=Stats::Graph::legend_marker_width
|description=Defines the width of the legend.
|description=Defines the width of the legend.
Line 1,256: Line 1,376:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Graph::legend_marker_height
|key=Stats::Graph::legend_marker_height
|description=Defines the height of the legend.
|description=Defines the height of the legend.
Line 1,266: Line 1,387:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::TimeTimeInputFormat
+
{{otrs/ConfigTable
 +
|key=TimeInputFormat
|description=Defines the date input format used in forms (option or input fields).
|description=Defines the date input format used in forms (option or input fields).
|group=Framework
|group=Framework
Line 1,276: Line 1,398:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeShowAlwaysLong
|key=TimeShowAlwaysLong
|description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
|description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Line 1,286: Line 1,409:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone
|key=TimeZone
|description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
|description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Line 1,296: Line 1,420:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZoneUser
|key=TimeZoneUser
|description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
|description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Line 1,306: Line 1,431:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZoneUserBrowserAutoOffset
|key=TimeZoneUserBrowserAutoOffset
|description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.
|description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Line 1,316: Line 1,442:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CalendarWeekDayStart
|key=CalendarWeekDayStart
|description=Define the start day of the week for the date picker.
|description=Define the start day of the week for the date picker.
Line 1,326: Line 1,453:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays
|key=TimeVacationDays
|description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,349: Line 1,477:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime
|key=TimeVacationDaysOneTime
|description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,365: Line 1,494:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours
|key=TimeWorkingHours
|description=Defines the hours and week days to count the working time.
|description=Defines the hours and week days to count the working time.
Line 1,453: Line 1,583:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeShowCompleteDescription
|key=TimeShowCompleteDescription
|description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
|description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Line 1,463: Line 1,594:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar1TimeZone::Calendar1Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar1Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 1,473: Line 1,605:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar1
|key=TimeZone::Calendar1
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 1,483: Line 1,616:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar1
|key=TimeVacationDays::Calendar1
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,506: Line 1,640:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar1
|key=TimeVacationDaysOneTime::Calendar1
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,522: Line 1,657:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar1
|key=TimeWorkingHours::Calendar1
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 1,610: Line 1,746:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar2TimeZone::Calendar2Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar2Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 1,620: Line 1,757:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar2
|key=TimeZone::Calendar2
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 1,630: Line 1,768:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar2
|key=TimeVacationDays::Calendar2
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,653: Line 1,792:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar2
|key=TimeVacationDaysOneTime::Calendar2
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,669: Line 1,809:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar2
|key=TimeWorkingHours::Calendar2
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 1,757: Line 1,898:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar3TimeZone::Calendar3Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar3Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 1,767: Line 1,909:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar3
|key=TimeZone::Calendar3
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 1,777: Line 1,920:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar3
|key=TimeVacationDays::Calendar3
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,800: Line 1,944:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar3
|key=TimeVacationDaysOneTime::Calendar3
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,816: Line 1,961:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar3
|key=TimeWorkingHours::Calendar3
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 1,904: Line 2,050:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar4TimeZone::Calendar4Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar4Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 1,914: Line 2,061:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar4
|key=TimeZone::Calendar4
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 1,924: Line 2,072:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar4
|key=TimeVacationDays::Calendar4
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,947: Line 2,096:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar4
|key=TimeVacationDaysOneTime::Calendar4
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 1,963: Line 2,113:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar4
|key=TimeWorkingHours::Calendar4
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,051: Line 2,202:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar5TimeZone::Calendar5Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar5Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 2,061: Line 2,213:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar5
|key=TimeZone::Calendar5
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 2,071: Line 2,224:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar5
|key=TimeVacationDays::Calendar5
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,094: Line 2,248:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar5
|key=TimeVacationDaysOneTime::Calendar5
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,110: Line 2,265:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar5
|key=TimeWorkingHours::Calendar5
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,198: Line 2,354:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar6TimeZone::Calendar6Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar6Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 2,208: Line 2,365:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar6
|key=TimeZone::Calendar6
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 2,218: Line 2,376:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar6
|key=TimeVacationDays::Calendar6
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,241: Line 2,400:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar6
|key=TimeVacationDaysOneTime::Calendar6
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,257: Line 2,417:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar6
|key=TimeWorkingHours::Calendar6
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,345: Line 2,506:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar7TimeZone::Calendar7Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar7Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 2,355: Line 2,517:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar7
|key=TimeZone::Calendar7
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 2,365: Line 2,528:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar7
|key=TimeVacationDays::Calendar7
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,388: Line 2,552:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar7
|key=TimeVacationDaysOneTime::Calendar7
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,404: Line 2,569:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar7
|key=TimeWorkingHours::Calendar7
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,492: Line 2,658:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar8TimeZone::Calendar8Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar8Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 2,502: Line 2,669:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar8
|key=TimeZone::Calendar8
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 2,512: Line 2,680:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar8
|key=TimeVacationDays::Calendar8
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,535: Line 2,704:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar8
|key=TimeVacationDaysOneTime::Calendar8
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,551: Line 2,721:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar8
|key=TimeWorkingHours::Calendar8
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,639: Line 2,810:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::Time::Calendar9TimeZone::Calendar9Name
+
{{otrs/ConfigTable
 +
|key=TimeZone::Calendar9Name
|description=Defines the name of the indicated calendar.
|description=Defines the name of the indicated calendar.
|group=Framework
|group=Framework
Line 2,649: Line 2,821:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeZone::Calendar9
|key=TimeZone::Calendar9
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Line 2,659: Line 2,832:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDays::Calendar9
|key=TimeVacationDays::Calendar9
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,682: Line 2,856:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeVacationDaysOneTime::Calendar9
|key=TimeVacationDaysOneTime::Calendar9
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Line 2,698: Line 2,873:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=TimeWorkingHours::Calendar9
|key=TimeWorkingHours::Calendar9
|description=Defines the hours and week days of the indicated calendar, to count the working time.
|description=Defines the hours and week days of the indicated calendar, to count the working time.
Line 2,786: Line 2,962:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::WebFrontend::WebPath
+
{{otrs/ConfigTable
 +
|key=Frontend::WebPath
|description=Defines the URL base path of icons, CSS and Java Script.
|description=Defines the URL base path of icons, CSS and Java Script.
|group=Framework
|group=Framework
Line 2,796: Line 2,973:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::ImagePath
|key=Frontend::ImagePath
|description=Defines the URL image path of icons for navigation.
|description=Defines the URL image path of icons for navigation.
Line 2,806: Line 2,984:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::CSSPath
|key=Frontend::CSSPath
|description=Defines the URL CSS path.
|description=Defines the URL CSS path.
Line 2,816: Line 2,995:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::JavaScriptPath
|key=Frontend::JavaScriptPath
|description=Defines the URL java script path.
|description=Defines the URL java script path.
Line 2,826: Line 3,006:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::RichText
|key=Frontend::RichText
|description=Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
|description=Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Line 2,836: Line 3,017:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::RichTextPath
|key=Frontend::RichTextPath
|description=Defines the URL rich text editor path.
|description=Defines the URL rich text editor path.
Line 2,846: Line 3,028:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::RichTextWidth
|key=Frontend::RichTextWidth
|description=Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
|description=Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Line 2,856: Line 3,039:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::RichTextHeight
|key=Frontend::RichTextHeight
|description=Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
|description=Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
Line 2,866: Line 3,050:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::RichText::DefaultCSS
|key=Frontend::RichText::DefaultCSS
|description=Defines the default CSS used in rich text editors.
|description=Defines the default CSS used in rich text editors.
Line 2,876: Line 3,061:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultViewNewLine
|key=DefaultViewNewLine
|description=Automated line break in text messages after x number of chars.
|description=Automated line break in text messages after x number of chars.
Line 2,886: Line 3,072:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultPreViewLines
|key=DefaultPreViewLines
|description=Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
|description=Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
Line 2,896: Line 3,083:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DefaultViewLines
|key=DefaultViewLines
|description=Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
|description=Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Line 2,906: Line 3,094:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::AnimationEnabled
|key=Frontend::AnimationEnabled
|description=Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
|description=Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Line 2,916: Line 3,105:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=AttachmentDownloadType
|key=AttachmentDownloadType
|description=Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
|description=Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Line 2,926: Line 3,116:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=WebMaxFileUpload
|key=WebMaxFileUpload
|description=Defines the maximal size (in bytes) for file uploads via the browser.
|description=Defines the maximal size (in bytes) for file uploads via the browser.
Line 2,936: Line 3,127:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=WebUploadCacheModule
|key=WebUploadCacheModule
|description=Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
|description=Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Line 2,946: Line 3,138:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::FilterText###AAAURL
|key=Frontend::Output::FilterText###AAAURL
|description=Defines the filter that processes the text in the articles, in order to highlight URLs.
|description=Defines the filter that processes the text in the articles, in order to highlight URLs.
Line 2,958: Line 3,151:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Themes
|key=Frontend::Themes
|description=Activates the available themes on the system. Value 1 means active, 0 means inactive.
|description=Activates the available themes on the system. Value 1 means active, 0 means inactive.
Line 2,971: Line 3,165:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::FilterText###OutputFilterTextAutoLink
|key=Frontend::Output::FilterText###OutputFilterTextAutoLink
|description=Defines a filter to process the text in the articles, in order to highlight predefined keywords.
|description=Defines a filter to process the text in the articles, in order to highlight predefined keywords.
Line 2,983: Line 3,178:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::OutputFilterTextAutoLink###CVE
|key=Frontend::Output::OutputFilterTextAutoLink###CVE
|description=Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
|description=Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Line 3,015: Line 3,211:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::OutputFilterTextAutoLink###Bugtraq
|key=Frontend::Output::OutputFilterTextAutoLink###Bugtraq
|description=Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
|description=Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Line 3,046: Line 3,243:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::OutputFilterTextAutoLink###MSBulletins
|key=Frontend::Output::OutputFilterTextAutoLink###MSBulletins
|description=Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
|description=Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Line 3,072: Line 3,270:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::OutputFilterTextAutoLink###Setting1
|key=Frontend::Output::OutputFilterTextAutoLink###Setting1
|description=Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
|description=Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Line 3,098: Line 3,297:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Output::OutputFilterTextAutoLink###Setting2
|key=Frontend::Output::OutputFilterTextAutoLink###Setting2
|description=Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
|description=Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Line 3,130: Line 3,330:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Enabled::CSS
|key=Loader::Enabled::CSS
|description=If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
|description=If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Line 3,140: Line 3,341:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Enabled::JS
|key=Loader::Enabled::JS
|description=If enabled, OTRS will deliver all JavaScript files in minified form.
|description=If enabled, OTRS will deliver all JavaScript files in minified form.
Line 3,150: Line 3,352:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::CommonCSS###000-Framework
|key=Loader::Agent::CommonCSS###000-Framework
|description=List of CSS files to always be loaded for the agent interface.
|description=List of CSS files to always be loaded for the agent interface.
Line 3,178: Line 3,381:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::CommonCSS::IE7###000-Framework
|key=Loader::Agent::CommonCSS::IE7###000-Framework
|description=List of IE7-specific CSS files to always be loaded for the agent interface.
|description=List of IE7-specific CSS files to always be loaded for the agent interface.
Line 3,203: Line 3,407:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::CommonCSS::IE8###000-Framework
|key=Loader::Agent::CommonCSS::IE8###000-Framework
|description=List of IE8-specific CSS files to always be loaded for the agent interface.
|description=List of IE8-specific CSS files to always be loaded for the agent interface.
Line 3,215: Line 3,420:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::CommonJS###000-Framework
|key=Loader::Agent::CommonJS###000-Framework
|description=List of JS files to always be loaded for the agent interface.
|description=List of JS files to always be loaded for the agent interface.
Line 3,255: Line 3,461:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::CommonCSS###000-Framework
|key=Loader::Customer::CommonCSS###000-Framework
|description=List of CSS files to always be loaded for the customer interface.
|description=List of CSS files to always be loaded for the customer interface.
Line 3,276: Line 3,483:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::CommonCSS::IE6###000-Framework
|key=Loader::Customer::CommonCSS::IE6###000-Framework
|description=List of IE6-specific CSS files to always be loaded for the customer interface.
|description=List of IE6-specific CSS files to always be loaded for the customer interface.
Line 3,289: Line 3,497:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::CommonCSS::IE7###000-Framework
|key=Loader::Customer::CommonCSS::IE7###000-Framework
|description=List of IE7-specific CSS files to always be loaded for the customer interface.
|description=List of IE7-specific CSS files to always be loaded for the customer interface.
Line 3,303: Line 3,512:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::CommonCSS::IE8###000-Framework
|key=Loader::Customer::CommonCSS::IE8###000-Framework
|description=List of IE8-specific CSS files to always be loaded for the customer interface.
|description=List of IE8-specific CSS files to always be loaded for the customer interface.
Line 3,313: Line 3,523:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::CommonJS###000-Framework
|key=Loader::Customer::CommonJS###000-Framework
|description=List of JS files to always be loaded for the customer interface.
|description=List of JS files to always be loaded for the customer interface.
Line 3,345: Line 3,556:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::DefaultSelectedSkin
|key=Loader::Agent::DefaultSelectedSkin
|description=The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
|description=The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Line 3,355: Line 3,567:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::SelectedSkin::HostBased
|key=Loader::Customer::SelectedSkin::HostBased
|description=It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
|description=It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Line 3,368: Line 3,581:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Core::WebUserAgentWebUserAgent::Timeout
+
{{otrs/ConfigTable
 +
|key=WebUserAgent::Timeout
|description=Sets the timeout (in seconds) for http/ftp downloads.
|description=Sets the timeout (in seconds) for http/ftp downloads.
|group=Framework
|group=Framework
Line 3,378: Line 3,592:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=WebUserAgent::Proxy
|key=WebUserAgent::Proxy
|description=Defines the connections for http/ftp, via a proxy.
|description=Defines the connections for http/ftp, via a proxy.
Line 3,388: Line 3,603:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Crypt::PGPPGP
+
{{otrs/ConfigTable
 +
|key=PGP
|description=Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
|description=Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
|group=Framework
|group=Framework
Line 3,398: Line 3,614:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PGP::Bin
|key=PGP::Bin
|description=Defines the path to PGP binary.
|description=Defines the path to PGP binary.
Line 3,408: Line 3,625:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PGP::Options
|key=PGP::Options
|description=Sets the options for PGP binary.
|description=Sets the options for PGP binary.
Line 3,418: Line 3,636:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PGP::Key::Password
|key=PGP::Key::Password
|description=Sets the password for private PGP key.
|description=Sets the password for private PGP key.
Line 3,431: Line 3,650:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PGP::TrustedNetwork
|key=PGP::TrustedNetwork
|description=Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
|description=Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Line 3,441: Line 3,661:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PGP::Log
|key=PGP::Log
|description=Configure your own log text for PGP.
|description=Configure your own log text for PGP.
Line 3,464: Line 3,685:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Crypt::SMIMESMIME
+
{{otrs/ConfigTable
 +
|key=SMIME
|description=Enables S/MIME support.
|description=Enables S/MIME support.
|group=Framework
|group=Framework
Line 3,474: Line 3,696:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SMIME::Bin
|key=SMIME::Bin
|description=Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
|description=Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Line 3,484: Line 3,707:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SMIME::CertPath
|key=SMIME::CertPath
|description=Specifies the directory where SSL certificates are stored.
|description=Specifies the directory where SSL certificates are stored.
Line 3,494: Line 3,718:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=SMIME::PrivatePath
|key=SMIME::PrivatePath
|description=Specifies the directory where private SSL certificates are stored.
|description=Specifies the directory where private SSL certificates are stored.
Line 3,504: Line 3,729:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearch
+
{{otrs/ConfigTable
 +
|key=AdminCustomerUser::RunInitialWildcardSearch
|description=Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
|description=Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
|group=Framework
|group=Framework
Line 3,514: Line 3,740:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Admin::ModuleRegistrationFrontend::Module###Admin
+
{{otrs/ConfigTable
 +
|key=Frontend::Module###Admin
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
|group=Framework
|group=Framework
Line 3,558: Line 3,785:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminInit
|key=Frontend::Module###AdminInit
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,575: Line 3,803:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminUser
|key=Frontend::Module###AdminUser
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,599: Line 3,828:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminGroup
|key=Frontend::Module###AdminGroup
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,623: Line 3,853:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminUserGroup
|key=Frontend::Module###AdminUserGroup
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,647: Line 3,878:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminCustomerUser
|key=Frontend::Module###AdminCustomerUser
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,693: Line 3,925:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminCustomerCompany
|key=Frontend::Module###AdminCustomerCompany
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,734: Line 3,967:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminCustomerUserGroup
|key=Frontend::Module###AdminCustomerUserGroup
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,758: Line 3,992:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminCustomerUserService
|key=Frontend::Module###AdminCustomerUserService
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,782: Line 4,017:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminRole
|key=Frontend::Module###AdminRole
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,806: Line 4,042:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminRoleUser
|key=Frontend::Module###AdminRoleUser
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,830: Line 4,067:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminRoleGroup
|key=Frontend::Module###AdminRoleGroup
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,854: Line 4,092:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminSMIME
|key=Frontend::Module###AdminSMIME
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,878: Line 4,117:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminPGP
|key=Frontend::Module###AdminPGP
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,902: Line 4,142:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminMailAccount
|key=Frontend::Module###AdminMailAccount
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,926: Line 4,167:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminPostMasterFilter
|key=Frontend::Module###AdminPostMasterFilter
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,950: Line 4,192:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminEmail
|key=Frontend::Module###AdminEmail
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,974: Line 4,217:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminSession
|key=Frontend::Module###AdminSession
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 3,998: Line 4,242:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminPerformanceLog
|key=Frontend::Module###AdminPerformanceLog
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,027: Line 4,272:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminLog
|key=Frontend::Module###AdminLog
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,051: Line 4,297:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminSelectBox
|key=Frontend::Module###AdminSelectBox
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,075: Line 4,322:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AdminPackageManager
|key=Frontend::Module###AdminPackageManager
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,099: Line 4,347:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::AgentAgentLogo
+
{{otrs/ConfigTable
 +
|key=AgentLogo
|description=The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
|description=The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
|group=Framework
|group=Framework
Line 4,115: Line 4,364:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=AgentLoginLogo
|key=AgentLoginLogo
|description=The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
|description=The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
Line 4,128: Line 4,378:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LoginURL
|key=LoginURL
|description=Defines an alternate URL, where the login link refers to.
|description=Defines an alternate URL, where the login link refers to.
Line 4,138: Line 4,389:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LogoutURL
|key=LogoutURL
|description=Defines an alternate URL, where the logout link refers to.
|description=Defines an alternate URL, where the logout link refers to.
Line 4,148: Line 4,400:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreApplicationModule###AgentInfo
|key=PreApplicationModule###AgentInfo
|description=Defines a useful module to load specific user options or to display news.
|description=Defines a useful module to load specific user options or to display news.
Line 4,158: Line 4,411:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=InfoKey
|key=InfoKey
|description=Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
|description=Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Line 4,168: Line 4,422:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=InfoFile
|key=InfoFile
|description=File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
|description=File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Line 4,178: Line 4,433:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=LostPassword
|key=LostPassword
|description=Activates lost password feature for agents, in the agent interface.
|description=Activates lost password feature for agents, in the agent interface.
Line 4,188: Line 4,444:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=ShowMotd
|key=ShowMotd
|description=Shows the message of the day on login screen of the agent interface.
|description=Shows the message of the day on login screen of the agent interface.
Line 4,198: Line 4,455:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationSubjectLostPasswordToken
|key=NotificationSubjectLostPasswordToken
|description=Defines the subject for notification mails sent to agents, with token about new requested password.
|description=Defines the subject for notification mails sent to agents, with token about new requested password.
Line 4,208: Line 4,466:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationBodyLostPasswordToken
|key=NotificationBodyLostPasswordToken
|description=Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
|description=Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Line 4,228: Line 4,487:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationSubjectLostPassword
|key=NotificationSubjectLostPassword
|description=Defines the subject for notification mails sent to agents, about new password.
|description=Defines the subject for notification mails sent to agents, about new password.
Line 4,238: Line 4,498:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=NotificationBodyLostPassword
|key=NotificationBodyLostPassword
|description=Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
|description=Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Line 4,258: Line 4,519:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=OpenMainMenuOnHover
|key=OpenMainMenuOnHover
|description=If enabled, the first level of the main menu opens on mouse hover (instead of click only).
|description=If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Line 4,268: Line 4,530:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::Skin###000-default
|key=Loader::Agent::Skin###000-default
|description=Default skin for interface.
|description=Default skin for interface.
Line 4,283: Line 4,546:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::Skin###001-ivory
|key=Loader::Agent::Skin###001-ivory
|description=Balanced white skin by Felix Niklas.
|description=Balanced white skin by Felix Niklas.
Line 4,298: Line 4,562:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::Skin###001-slim
|key=Loader::Agent::Skin###001-slim
|description=Experimental "Slim" skin which tries to save screen space for power users.
|description=Experimental "Slim" skin which tries to save screen space for power users.
Line 4,313: Line 4,578:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Agent::DefaultSelectedSkin::HostBased
|key=Loader::Agent::DefaultSelectedSkin::HostBased
|description=It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
|description=It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Line 4,326: Line 4,592:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::DashboardDashboardBackend###0000-ProductNotify
+
{{otrs/ConfigTable
 +
|key=DashboardBackend###0000-ProductNotify
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
|group=Framework
|group=Framework
Line 4,345: Line 4,612:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DashboardBackend###0400-UserOnline
|key=DashboardBackend###0400-UserOnline
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Line 4,368: Line 4,636:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DashboardBackend###0410-RSS
|key=DashboardBackend###0410-RSS
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Line 4,388: Line 4,657:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DashboardBackend###0200-Image
|key=DashboardBackend###0200-Image
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Line 4,410: Line 4,680:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DashboardBackend###0210-MOTD
|key=DashboardBackend###0210-MOTD
|description=Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
|description=Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Line 4,426: Line 4,697:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=DashboardBackend###0300-IFrame
|key=DashboardBackend###0300-IFrame
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Line 4,453: Line 4,725:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-Refresh
+
{{otrs/ConfigTable
 +
|key=Frontend::HeaderMetaModule###100-Refresh
|description=Defines the module to generate html refresh headers of html sites.
|description=Defines the module to generate html refresh headers of html sites.
|group=Framework
|group=Framework
Line 4,465: Line 4,738:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheck
+
{{otrs/ConfigTable
 +
|key=Frontend::NotifyModule###100-CharsetCheck
|description=Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
|description=Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
|group=Framework
|group=Framework
Line 4,477: Line 4,751:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::NotifyModule###200-UID-Check
|key=Frontend::NotifyModule###200-UID-Check
|description=Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
|description=Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Line 4,489: Line 4,764:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::NotifyModule###300-ShowAgentOnline
|key=Frontend::NotifyModule###300-ShowAgentOnline
|description=Defines the module that shows all the currently logged in agents in the agent interface.
|description=Defines the module that shows all the currently logged in agents in the agent interface.
Line 4,503: Line 4,779:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::NotifyModule###400-ShowCustomerOnline
|key=Frontend::NotifyModule###400-ShowCustomerOnline
|description=Defines the module that shows all the currently loged in customers in the agent interface.
|description=Defines the module that shows all the currently loged in customers in the agent interface.
Line 4,517: Line 4,794:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::NotifyModule###900-Generic
|key=Frontend::NotifyModule###900-Generic
|description=Defines the module that shows a generic notify in the agent interface.
|description=Defines the module that shows a generic notify in the agent interface.
Line 4,533: Line 4,811:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::ModuleRegistrationFrontend::Module###Logout
+
{{otrs/ConfigTable
 +
|key=Frontend::Module###Logout
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
|group=Framework
|group=Framework
Line 4,547: Line 4,826:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentDashboard
|key=Frontend::Module###AgentDashboard
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,583: Line 4,863:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentPreferences
|key=Frontend::Module###AgentPreferences
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,597: Line 4,878:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###PictureUpload
|key=Frontend::Module###PictureUpload
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,611: Line 4,893:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentSpelling
|key=Frontend::Module###AgentSpelling
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,630: Line 4,913:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###SpellingInline
|key=Frontend::Module###SpellingInline
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,644: Line 4,928:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentBook
|key=Frontend::Module###AgentBook
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,663: Line 4,948:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentLinkObject
|key=Frontend::Module###AgentLinkObject
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,677: Line 4,963:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentInfo
|key=Frontend::Module###AgentInfo
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,691: Line 4,978:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentSearch
|key=Frontend::Module###AgentSearch
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,705: Line 4,993:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerFrontend::Module###SpellingInline
|key=CustomerFrontend::Module###SpellingInline
|description=Frontend module registration for the customer interface.
|description=Frontend module registration for the customer interface.
Line 4,719: Line 5,008:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentHTMLReference
|key=Frontend::Module###AgentHTMLReference
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,744: Line 5,034:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Frontend::Module###AgentStats
|key=Frontend::Module###AgentStats
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
Line 4,824: Line 5,115:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompany
+
{{otrs/ConfigTable
 +
|key=Frontend::NavBarModule###6-CustomerCompany
|description=Frontend module registration (disable company link if no company feature is used).
|description=Frontend module registration (disable company link if no company feature is used).
|group=Framework
|group=Framework
Line 4,836: Line 5,128:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::PreferencesPreferencesTableValue
+
{{otrs/ConfigTable
 +
|key=PreferencesTableValue
|description=Defines the name of the column to store the data in the preferences table.
|description=Defines the name of the column to store the data in the preferences table.
|group=Framework
|group=Framework
Line 4,846: Line 5,139:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesTableUserID
|key=PreferencesTableUserID
|description=Defines the name of the column to store the user identifier in the preferences table.
|description=Defines the name of the column to store the user identifier in the preferences table.
Line 4,856: Line 5,150:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesView
|key=PreferencesView
|description=Sets the display order of the different items in the preferences view.
|description=Sets the display order of the different items in the preferences view.
Line 4,870: Line 5,165:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###Password
|key=PreferencesGroups###Password
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 4,893: Line 5,189:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###SpellDict
|key=PreferencesGroups###SpellDict
|description=Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
|description=Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Line 4,916: Line 5,213:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###Comment
|key=PreferencesGroups###Comment
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 4,936: Line 5,234:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###FreeText
|key=PreferencesGroups###FreeText
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 4,956: Line 5,255:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###Language
|key=PreferencesGroups###Language
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 4,974: Line 5,274:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###Skin
|key=PreferencesGroups###Skin
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 4,992: Line 5,293:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###Theme
|key=PreferencesGroups###Theme
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 5,010: Line 5,312:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###OutOfOffice
|key=PreferencesGroups###OutOfOffice
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 5,029: Line 5,332:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###TimeZone
|key=PreferencesGroups###TimeZone
|description=Defines the config parameters of this item, to be shown in the preferences view.
|description=Defines the config parameters of this item, to be shown in the preferences view.
Line 5,047: Line 5,351:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesGroups###CSVSeparator
|key=PreferencesGroups###CSVSeparator
|description=Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
|description=Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Line 5,074: Line 5,379:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::SearchRouterFrontend::SearchDefault
+
{{otrs/ConfigTable
 +
|key=Frontend::SearchDefault
|description=Search backend default router.
|description=Search backend default router.
|group=Framework
|group=Framework
Line 5,084: Line 5,390:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Agent::StatsStats::SearchPageShown
+
{{otrs/ConfigTable
 +
|key=Stats::SearchPageShown
|description=Defines the default maximum number of search results shown on the overview page.
|description=Defines the default maximum number of search results shown on the overview page.
|group=Framework
|group=Framework
Line 5,094: Line 5,401:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::DefaultSelectedDynamicObject
|key=Stats::DefaultSelectedDynamicObject
|description=Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
|description=Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Line 5,104: Line 5,412:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::DefaultSelectedPermissions
|key=Stats::DefaultSelectedPermissions
|description=Defines the default selection at the drop down menu for permissions (Form: Common Specification).
|description=Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Line 5,116: Line 5,425:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::DefaultSelectedFormat
|key=Stats::DefaultSelectedFormat
|description=Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
|description=Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Line 5,129: Line 5,439:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::SearchLimit
|key=Stats::SearchLimit
|description=Defines the search limit for the stats.
|description=Defines the search limit for the stats.
Line 5,139: Line 5,450:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::Format
|key=Stats::Format
|description=Defines all the possible stats output formats.
|description=Defines all the possible stats output formats.
Line 5,159: Line 5,471:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::GraphSize
|key=Stats::GraphSize
|description=Sets the size of the statistic graph.
|description=Sets the size of the statistic graph.
Line 5,173: Line 5,486:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::TimeType
|key=Stats::TimeType
|description=Sets the time type which should be shown.
|description=Sets the time type which should be shown.
Line 5,183: Line 5,497:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::ExchangeAxis
|key=Stats::ExchangeAxis
|description=Allows agents to exchange the axis of a stat if they generate one.
|description=Allows agents to exchange the axis of a stat if they generate one.
Line 5,193: Line 5,508:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::UseAgentElementInStats
|key=Stats::UseAgentElementInStats
|description=Allows agents to generate individual-related stats.
|description=Allows agents to generate individual-related stats.
Line 5,203: Line 5,519:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Stats::CustomerIDAsMultiSelect
|key=Stats::CustomerIDAsMultiSelect
|description=Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
|description=Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Line 5,213: Line 5,530:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::CustomerCustomerHeadline
+
{{otrs/ConfigTable
 +
|key=CustomerHeadline
|description=The headline shown in the customer interface.
|description=The headline shown in the customer interface.
|group=Framework
|group=Framework
Line 5,223: Line 5,541:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerLogo
|key=CustomerLogo
|description=The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
|description=The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Line 5,239: Line 5,558:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelUserID
|key=CustomerPanelUserID
|description=Defines the user identifier for the customer panel.
|description=Defines the user identifier for the customer panel.
Line 5,249: Line 5,569:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerGroupSupport
|key=CustomerGroupSupport
|description=Activates support for customer groups.
|description=Activates support for customer groups.
Line 5,259: Line 5,580:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerGroupAlwaysGroups
|key=CustomerGroupAlwaysGroups
|description=Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
|description=Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Line 5,271: Line 5,593:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelLoginURL
|key=CustomerPanelLoginURL
|description=Defines an alternate login URL for the customer panel..
|description=Defines an alternate login URL for the customer panel..
Line 5,281: Line 5,604:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelLogoutURL
|key=CustomerPanelLogoutURL
|description=Defines an alternate logout URL for the customer panel.
|description=Defines an alternate logout URL for the customer panel.
Line 5,291: Line 5,615:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::CustomerUser::Item###1-GoogleMaps
+
{{otrs/ConfigTable
 +
|key=User::Item###1-GoogleMaps
|description=Defines a customer item, which generates a google maps icon at the end of a customer info block.
|description=Defines a customer item, which generates a google maps icon at the end of a customer info block.
|group=Framework
|group=Framework
Line 5,310: Line 5,635:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::CustomerUser::Item###2-Google
+
{{otrs/ConfigTable
 +
|key=User::Item###2-Google
|description=Defines a customer item, which generates a google icon at the end of a customer info block.
|description=Defines a customer item, which generates a google icon at the end of a customer info block.
|group=Framework
|group=Framework
Line 5,329: Line 5,655:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::CustomerUser::Item###2-LinkedIn
+
{{otrs/ConfigTable
 +
|key=User::Item###2-LinkedIn
|description=Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
|description=Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
|group=Framework
|group=Framework
Line 5,348: Line 5,675:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::CustomerUser::Item###3-XING
+
{{otrs/ConfigTable
 +
|key=User::Item###3-XING
|description=Defines a customer item, which generates a XING icon at the end of a customer info block.
|description=Defines a customer item, which generates a XING icon at the end of a customer info block.
|group=Framework
|group=Framework
Line 5,367: Line 5,695:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelPreApplicationModule###CustomerAccept
|key=CustomerPanelPreApplicationModule###CustomerAccept
|description=This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
|description=This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Line 5,377: Line 5,706:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanel::InfoKey
|key=CustomerPanel::InfoKey
|description=Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
|description=Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Line 5,387: Line 5,717:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanel::InfoFile
|key=CustomerPanel::InfoFile
|description=Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
|description=Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Line 5,397: Line 5,728:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelLostPassword
|key=CustomerPanelLostPassword
|description=Activates lost password feature for customers.
|description=Activates lost password feature for customers.
Line 5,407: Line 5,739:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelCreateAccount
|key=CustomerPanelCreateAccount
|description=Enables customers to create their own accounts.
|description=Enables customers to create their own accounts.
Line 5,417: Line 5,750:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelSubjectLostPasswordToken
|key=CustomerPanelSubjectLostPasswordToken
|description=Defines the subject for notification mails sent to customers, with token about new requested password.
|description=Defines the subject for notification mails sent to customers, with token about new requested password.
Line 5,427: Line 5,761:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelBodyLostPasswordToken
|key=CustomerPanelBodyLostPasswordToken
|description=Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
|description=Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Line 5,447: Line 5,782:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelSubjectLostPassword
|key=CustomerPanelSubjectLostPassword
|description=Defines the subject for notification mails sent to customers, about new password.
|description=Defines the subject for notification mails sent to customers, about new password.
Line 5,457: Line 5,793:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelBodyLostPassword
|key=CustomerPanelBodyLostPassword
|description=Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
|description=Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Line 5,473: Line 5,810:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelSubjectNewAccount
|key=CustomerPanelSubjectNewAccount
|description=Defines the subject for notification mails sent to customers, about new account.
|description=Defines the subject for notification mails sent to customers, about new account.
Line 5,483: Line 5,821:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPanelBodyNewAccount
|key=CustomerPanelBodyNewAccount
|description=Defines the body text for notification mails sent to customers, about new account.
|description=Defines the body text for notification mails sent to customers, about new account.
Line 5,506: Line 5,845:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::Skin###000-default
|key=Loader::Customer::Skin###000-default
|description=Default skin for OTRS 3.0 interface.
|description=Default skin for OTRS 3.0 interface.
Line 5,521: Line 5,861:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Loader::Customer::SelectedSkin
|key=Loader::Customer::SelectedSkin
|description=The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
|description=The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Line 5,531: Line 5,872:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Customer::AuthCustomer::AuthModule
+
{{otrs/ConfigTable
 +
|key=Customer::AuthModule
|description=Defines the module to authenticate customers.
|description=Defines the module to authenticate customers.
|group=Framework
|group=Framework
Line 5,541: Line 5,883:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::CryptType
|key=Customer::AuthModule::DB::CryptType
|description=If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
|description=If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Line 5,551: Line 5,894:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::Table
|key=Customer::AuthModule::DB::Table
|description=If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
|description=If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Line 5,561: Line 5,905:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::CustomerKey
|key=Customer::AuthModule::DB::CustomerKey
|description=If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
|description=If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Line 5,571: Line 5,916:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::CustomerPassword
|key=Customer::AuthModule::DB::CustomerPassword
|description=If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
|description=If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Line 5,581: Line 5,927:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::DSN
|key=Customer::AuthModule::DB::DSN
|description=If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
|description=If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Line 5,591: Line 5,938:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::User
|key=Customer::AuthModule::DB::User
|description=If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
|description=If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Line 5,601: Line 5,949:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::Password
|key=Customer::AuthModule::DB::Password
|description=If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
|description=If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Line 5,611: Line 5,960:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::DB::Type
|key=Customer::AuthModule::DB::Type
|description=If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
|description=If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Line 5,621: Line 5,971:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::HTTPBasicAuth::Replace
|key=Customer::AuthModule::HTTPBasicAuth::Replace
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Line 5,631: Line 5,982:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
|key=Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Line 5,641: Line 5,993:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::Host
|key=Customer::AuthModule::LDAP::Host
|description=If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
|description=If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Line 5,651: Line 6,004:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::BaseDN
|key=Customer::AuthModule::LDAP::BaseDN
|description=If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
|description=If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Line 5,661: Line 6,015:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::UID
|key=Customer::AuthModule::LDAP::UID
|description=If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
|description=If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Line 5,671: Line 6,026:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::GroupDN
|key=Customer::AuthModule::LDAP::GroupDN
|description=If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
|description=If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Line 5,681: Line 6,037:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::AccessAttr
|key=Customer::AuthModule::LDAP::AccessAttr
|description=If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
|description=If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Line 5,691: Line 6,048:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::UserAttr
|key=Customer::AuthModule::LDAP::UserAttr
|description=If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
|description=If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Line 5,701: Line 6,059:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::SearchUserDN
|key=Customer::AuthModule::LDAP::SearchUserDN
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Line 5,711: Line 6,070:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::SearchUserPw
|key=Customer::AuthModule::LDAP::SearchUserPw
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Line 5,721: Line 6,081:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::AlwaysFilter
|key=Customer::AuthModule::LDAP::AlwaysFilter
|description=If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
|description=If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Line 5,731: Line 6,092:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::UserSuffix
|key=Customer::AuthModule::LDAP::UserSuffix
|description=If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
|description=If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Line 5,741: Line 6,103:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::Params
|key=Customer::AuthModule::LDAP::Params
|description=If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
|description=If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Line 5,756: Line 6,119:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::LDAP::Die
|key=Customer::AuthModule::LDAP::Die
|description=If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
|description=If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Line 5,766: Line 6,130:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::Radius::Host
|key=Customer::AuthModule::Radius::Host
|description=If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
|description=If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Line 5,776: Line 6,141:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::Radius::Password
|key=Customer::AuthModule::Radius::Password
|description=If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
|description=If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Line 5,786: Line 6,152:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=Customer::AuthModule::Radius::Die
|key=Customer::AuthModule::Radius::Die
|description=If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
|description=If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Line 5,796: Line 6,163:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-Refresh
+
{{otrs/ConfigTable
 +
|key=CustomerFrontend::HeaderMetaModule###1-Refresh
|description=Defines the module to generate html refresh headers of html sites, in the customer interface.
|description=Defines the module to generate html refresh headers of html sites, in the customer interface.
|group=Framework
|group=Framework
Line 5,808: Line 6,176:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnline
+
{{otrs/ConfigTable
 +
|key=CustomerFrontend::NotifyModule###1-ShowAgentOnline
|description=Defines the module that shows the currently loged in agents in the customer interface.
|description=Defines the module that shows the currently loged in agents in the customer interface.
|group=Framework
|group=Framework
Line 5,822: Line 6,191:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerFrontend::NotifyModule###1-ShowCustomerOnline
|key=CustomerFrontend::NotifyModule###1-ShowCustomerOnline
|description=Defines the module that shows the currently loged in customers in the customer interface.
|description=Defines the module that shows the currently loged in customers in the customer interface.
Line 5,835: Line 6,205:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###Logout
+
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###Logout
|description=Frontend module registration for the customer interface.
|description=Frontend module registration for the customer interface.
|group=Framework
|group=Framework
Line 5,849: Line 6,220:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerFrontend::Module###CustomerPreferences
|key=CustomerFrontend::Module###CustomerPreferences
|description=Frontend module registration for the customer interface.
|description=Frontend module registration for the customer interface.
Line 5,863: Line 6,235:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerFrontend::Module###CustomerAccept
|key=CustomerFrontend::Module###CustomerAccept
|description=Frontend module registration for the customer interface.
|description=Frontend module registration for the customer interface.
Line 5,877: Line 6,250:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerFrontend::Module###PictureUpload
|key=CustomerFrontend::Module###PictureUpload
|description=Frontend module registration for the customer interface.
|description=Frontend module registration for the customer interface.
Line 5,891: Line 6,265:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Customer::PreferencesPreferencesTable
+
{{otrs/ConfigTable
 +
|key=PreferencesTable
|description=Defines the name of the table, where the customer preferences are stored.
|description=Defines the name of the table, where the customer preferences are stored.
|group=Framework
|group=Framework
Line 5,901: Line 6,276:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PreferencesTableKey
|key=PreferencesTableKey
|description=Defines the column to store the keys for the preferences table.
|description=Defines the column to store the keys for the preferences table.
Line 5,911: Line 6,287:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferences
|key=CustomerPreferences
|description=Defines the parameters for the customer preferences table.
|description=Defines the parameters for the customer preferences table.
Line 5,929: Line 6,306:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesView
|key=CustomerPreferencesView
|description=Sets the order of the different items in the customer preferences view.
|description=Sets the order of the different items in the customer preferences view.
Line 5,942: Line 6,320:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###Password
|key=CustomerPreferencesGroups###Password
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 5,964: Line 6,343:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###Language
|key=CustomerPreferencesGroups###Language
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 5,982: Line 6,362:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###Theme
|key=CustomerPreferencesGroups###Theme
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 6,000: Line 6,381:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###TimeZone
|key=CustomerPreferencesGroups###TimeZone
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 6,018: Line 6,400:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###PGP
|key=CustomerPreferencesGroups###PGP
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 6,036: Line 6,419:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=CustomerPreferencesGroups###SMIME
|key=CustomerPreferencesGroups###SMIME
|description=Defines all the parameters for this item in the customer preferences.
|description=Defines all the parameters for this item in the customer preferences.
Line 6,054: Line 6,438:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::PublicPublicFrontend::CommonParam###Action
+
{{otrs/ConfigTable
 +
|key=PublicFrontend::CommonParam###Action
|description=Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
|description=Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
|group=Framework
|group=Framework
Line 6,064: Line 6,449:
}}
}}
-
{{otrs/Conv
+
 
-
|key=Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefault
+
{{otrs/ConfigTable
 +
|key=PublicFrontend::Module###PublicDefault
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.
|group=Framework
|group=Framework
Line 6,078: Line 6,464:
}}
}}
-
{{otrs/Conv
+
 
 +
{{otrs/ConfigTable
|key=PublicFrontend::Module###PublicRepository
|key=PublicFrontend::Module###PublicRepository
|description=Frontend module registration for the agent interface.
|description=Frontend module registration for the agent interface.

Revision as of 05:09, 23 April 2011

Framework

Core

SecureMode
Description Value
Description: Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SecureMode'} =  '0';



Frontend::DebugMode
Description Value
Description: Enables or disable the debug mode over frontend interface.
Group: Framework
SubGroup: Core
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::DebugMode'} =  '0';



ConfigLevel
Description Value
Description: Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ConfigLevel'} =  '100';



ProductName
Description Value
Description: Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ProductName'} =  'OTRS';



SystemID
Description Value
Description: Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SystemID'} =  '10';



FQDN
Description Value
Description: Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'FQDN'} =  'yourhost.example.com';



HttpType
Description Value
Description: Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'HttpType'} =  'http';



ScriptAlias
Description Value
Description: Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ScriptAlias'} =  'otrs/';



AdminEmail
Description Value
Description: Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AdminEmail'} =  'admin@example.com';



Organization
Description Value
Description: If configured, all emails sent by the application will contain an X-Header with this organization or company name.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Organization'} =  'Example Company';



DefaultCharset
Description Value
Description: Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultCharset'} =  'utf-8';



DefaultLanguage
Description Value
Description: Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultLanguage'} =  'en';



DefaultUsedLanguages
Description Value
Description: Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultUsedLanguages'} =  {
  'ar_SA' => 'Arabic (Saudi Arabia)',
  'bg' => 'Bulgarian (Български)',
  'cs' => 'Czech (Česky)',
  'ct' => 'Català',
  'da' => 'Dansk',
  'de' => 'Deutsch',
  'el' => 'Greek (Ελληνικά)',
  'en' => 'English (United States)',
  'en_CA' => 'English (Canada)',
  'en_GB' => 'English (United Kingdom)',
  'es' => 'Español',
  'es_MX' => 'Español (México)',
  'et' => 'Eesti',
  'fa' => 'Persian (فارسى)',
  'fi' => 'Suomi',
  'fr' => 'Français',
  'hi' => 'Hindi',
  'hu' => 'Magyar',
  'it' => 'Italiano',
  'ja' => 'Japanese (日本&#x8a9e)',
  'lv' => 'Latvijas',
  'nb_NO' => 'Norsk bokmål',
  'nl' => 'Nederlands',
  'pl' => 'Polski',
  'pt' => 'Português',
  'pt_BR' => 'Português Brasileiro',
  'ru' => 'Russian (Русский)',
  'sk_SK' => 'Slovak (Slovenčina)',
  'sr_Cyrl' => 'Serbian Cyrillic (??????)',
  'sr_Latn' => 'Serbian Latin (Srpski)',
  'sv' => 'Svenska',
  'tr' => 'Türkçe',
  'uk' => 'Ukrainian (Українська)',
  'vi_VN' => 'Vietnam (ViɆt Nam)',
  'zh_CN' => 'Chinese (Sim.) (简体中文)',
  'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};



DefaultTheme
Description Value
Description: Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultTheme'} =  'Standard';



DefaultTheme::HostBased
Description Value
Description: It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DefaultTheme::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeTheme1',
  'host2\\.example\\.com' => 'SomeTheme2'
};



CheckMXRecord
Description Value
Description: Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckMXRecord'} =  '1';



CheckMXRecord::Nameserver
Description Value
Description: Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';



CheckEmailAddresses
Description Value
Description: Makes the application check the syntax of email addresses.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailAddresses'} =  '1';



CheckEmailValidAddress
Description Value
Description: Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';



CheckEmailInvalidAddress
Description Value
Description: Defines a regular expression that filters all email addresses that should not be used in the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';



CGILogPrefix
Description Value
Description: Specifies the text that should appear in the log file to denote a CGI script entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CGILogPrefix'} =  'OTRS-CGI';



DemoSystem
Description Value
Description: Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DemoSystem'} =  '0';



SwitchToUser
Description Value
Description: Allows the administrators to login as other users, via the users administration panel.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SwitchToUser'} =  '0';



NotificationSenderName
Description Value
Description: Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSenderName'} =  'OTRS Notification Master';



NotificationSenderEmail
Description Value
Description: Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';



System::Customer::Permission
Description Value
Description: Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'System::Customer::Permission'} =  [
  'ro',
  'rw'
];



LanguageDebug
Description Value
Description: Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LanguageDebug'} =  '0';



Secure::DisableBanner
Description Value
Description: If enabled, the OTRS version tag will be removed from the HTTP headers.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Secure::DisableBanner'} =  '0';



StandardResponse2QueueByCreating
Description Value
Description: List of default StandardResponses which are assigned automatically to new Queues upon creation.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'StandardResponse2QueueByCreating'} =  [
  ''
];



LinkObject::ViewMode
Description Value
Description: Determines the way the linked objects are displayed in each zoom mask.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::ViewMode'} =  'Simple';



LinkObject::Type###Normal
Description Value
Description: Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::Type'}->{'Normal'} =  {
  'SourceName' => 'Normal',
  'TargetName' => 'Normal'
};



LinkObject::Type###ParentChild
Description Value
Description: Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::Type'}->{'ParentChild'} =  {
  'SourceName' => 'Parent',
  'TargetName' => 'Child'
};



LinkObject::TypeGroup###0001
Description Value
Description: Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 0
Config-Setting: 
$Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
  'Normal',
  'ParentChild'
];



LogModule
Description Value
Description: Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule'} =  'Kernel::System::Log::SysLog';



LogModule::SysLog::Facility
Description Value
Description: If "SysLog" was selected for LogModule, a special log facility can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::Facility'} =  'user';



LogModule::SysLog::LogSock
Description Value
Description: If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::LogSock'} =  'unix';



LogModule::SysLog::Charset
Description Value
Description: If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';



LogModule::LogFile
Description Value
Description: If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';



LogModule::LogFile::Date
Description Value
Description: Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::LogFile::Date'} =  '0';



MIME-Viewer###application/excel
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';



MIME-Viewer###application/msword
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';



MIME-Viewer###application/pdf
Description Value
Description: Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';



MIME-Viewer###text/xml
Description Value
Description: Specifies the path to the converter that allows the view of XML files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';



::DSN
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';



::User
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::User'} =  'some_user';



::Password
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::Password'} =  'some_password';



PDF
Description Value
Description: Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF'} =  '1';



PDF::LogoFile
Description Value
Description: Specifies the path of the file for the logo in the page header (gif
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';



PDF::PageSize
Description Value
Description: Defines the standard size of PDF pages.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::PageSize'} =  'a4';



PDF::MaxPages
Description Value
Description: Defines the maximum number of pages per PDF file.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::MaxPages'} =  '100';



PDF::TTFontFile###Proportional
Description Value
Description: Defines the path and TTF-File to handle proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';



PDF::TTFontFile###ProportionalBold
Description Value
Description: Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';



PDF::TTFontFile###ProportionalItalic
Description Value
Description: Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';



PDF::TTFontFile###ProportionalBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';



PDF::TTFontFile###Monospaced
Description Value
Description: Defines the path and TTF-File to handle monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';



PDF::TTFontFile###MonospacedBold
Description Value
Description: Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';



PDF::TTFontFile###MonospacedItalic
Description Value
Description: Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';



PDF::TTFontFile###MonospacedBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';



Package::FileUpload
Description Value
Description: Enables file upload in the package manager frontend.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Package::FileUpload'} =  '1';



Package::RepositoryRoot
Description Value
Description: Defines the location to get online repository list for additional packages. The first available result will be used.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryRoot'} =  [
  'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
  'http://otrs.org/repository.xml'
];



Package::RepositoryList
Description Value
Description: Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryList'} =  {
  'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};



Package::RepositoryAccessRegExp
Description Value
Description: Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';



Package::Timeout
Description Value
Description: Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Package::Timeout'} =  '15';



Package::Proxy
Description Value
Description: Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';



PerformanceLog
Description Value
Description: Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PerformanceLog'} =  '0';



PerformanceLog::File
Description Value
Description: Specifies the path of the file for the performance log.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';



PerformanceLog::FileMax
Description Value
Description: Defines the maximum size (in MB) of the log file.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PerformanceLog::FileMax'} =  '25';



SOAP::User
Description Value
Description: Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SOAP::User'} =  'some_user';



SOAP::Password
Description Value
Description: Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SOAP::Password'} =  'some_pass';



SendmailModule
Description Value
Description: Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';



SendmailModule::CMD
Description Value
Description: If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';



SendmailModule::Host
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule::Host'} =  'mail.example.com';



SendmailModule::Port
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::Port'} =  '25';



SendmailModule::AuthUser
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';



SendmailModule::AuthPassword
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';



SendmailBcc
Description Value
Description: Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 0
Config-Setting: 
$Self->{'SendmailBcc'} =  '';



SendmailNotificationEnvelopeFrom
Description Value
Description: If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailNotificationEnvelopeFrom'} =  '';



SendmailEncodingForce
Description Value
Description: Forces encoding of outgoing emails (7bit
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailEncodingForce'} =  'base64';



SessionModule
Description Value
Description: Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';



SessionName
Description Value
Description: Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionName'} =  'Session';



SessionCheckRemoteIP
Description Value
Description: Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionCheckRemoteIP'} =  '1';



SessionDeleteIfNotRemoteID
Description Value
Description: Deletes a session if the session id is used with an invalid remote IP address.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDeleteIfNotRemoteID'} =  '1';



SessionMaxTime
Description Value
Description: Defines the maximal valid time (in seconds) for a session id.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionMaxTime'} =  '57600';



SessionMaxIdleTime
Description Value
Description: Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionMaxIdleTime'} =  '21600';



SessionDeleteIfTimeToOld
Description Value
Description: Deletes requested sessions if they have timed out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDeleteIfTimeToOld'} =  '1';



SessionUseCookie
Description Value
Description: Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionUseCookie'} =  '1';



SessionUseCookieAfterBrowserClose
Description Value
Description: Stores cookies after the browser has been closed.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionUseCookieAfterBrowserClose'} =  '0';



SessionCSRFProtection
Description Value
Description: Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionCSRFProtection'} =  '1';



SessionDir
Description Value
Description: If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';



SessionTable
Description Value
Description: If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTable'} =  'sessions';



SessionTableID
Description Value
Description: If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTableID'} =  'session_id';



SessionTableValue
Description Value
Description: If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTableValue'} =  'session_value';



SessionSaveLoginPasswd
Description Value
Description: Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionSaveLoginPasswd'} =  '0';



CustomerPanelSessionName
Description Value
Description: Defines the name of the key for customer sessions.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSessionName'} =  'CSID';



SpellChecker
Description Value
Description: Enables spell checker support.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellChecker'} =  '0';



SpellCheckerBin
Description Value
Description: Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';



SpellCheckerDictDefault
Description Value
Description: Defines the default spell checker dictionary.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerDictDefault'} =  'english';



SpellCheckerIgnore
Description Value
Description: Defines a default list of words, that are ignored by the spell checker.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerIgnore'} =  [
  'www',
  'webmail',
  'https',
  'http',
  'html',
  'rfc'
];



Stats::StatsHook
Description Value
Description: Sets the stats hook.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::StatsHook'} =  'Stat#';



Stats::StatsStartNumber
Description Value
Description: Start number for statistics counting. Every new stat increments this number.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::StatsStartNumber'} =  '10000';



Stats::MaxXaxisAttributes
Description Value
Description: Defines the default maximum number of X-axis attributes for the time scale.
Group: Framework
SubGroup: Core::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::MaxXaxisAttributes'} =  '1000';



Stats::Graph::t_margin
Description Value
Description: Specifies the top margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::t_margin'} =  '10';



Stats::Graph::l_margin
Description Value
Description: Specifies the left margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::l_margin'} =  '10';



Stats::Graph::b_margin
Description Value
Description: Specifies the bottom margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::b_margin'} =  '10';



Stats::Graph::r_margin
Description Value
Description: Specifies the right margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::r_margin'} =  '20';



Stats::Graph::bgclr
Description Value
Description: Specifies the background color of the picture.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::bgclr'} =  'white';



Stats::Graph::transparent
Description Value
Description: Makes the picture transparent.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::transparent'} =  '0';



Stats::Graph::fgclr
Description Value
Description: Specifies the border color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::fgclr'} =  'black';



Stats::Graph::boxclr
Description Value
Description: Specifies the background color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::boxclr'} =  'white';



Stats::Graph::accentclr
Description Value
Description: Specifies the border color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::accentclr'} =  'black';



Stats::Graph::legendclr
Description Value
Description: Specifies the text color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legendclr'} =  'black';



Stats::Graph::textclr
Description Value
Description: Specifies the text color of the chart (e. g. caption).
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::textclr'} =  'black';



Stats::Graph::dclrs
Description Value
Description: Defines the colors for the graphs.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::dclrs'} =  [
  'red',
  'green',
  'blue',
  'yellow',
  'black',
  'purple',
  'orange',
  'pink',
  'marine',
  'cyan',
  'lgray',
  'lblue',
  'lyellow',
  'lgreen',
  'lred',
  'lpurple',
  'lorange',
  'lbrown'
];



Stats::Graph::line_width
Description Value
Description: Defines the boldness of the line drawed by the graph.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::line_width'} =  '1';



Stats::Graph::legend_placement
Description Value
Description: Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_placement'} =  'BC';



Stats::Graph::legend_spacing
Description Value
Description: Defines the spacing of the legends.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_spacing'} =  '4';



Stats::Graph::legend_marker_width
Description Value
Description: Defines the width of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_marker_width'} =  '12';



Stats::Graph::legend_marker_height
Description Value
Description: Defines the height of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_marker_height'} =  '8';



TimeInputFormat
Description Value
Description: Defines the date input format used in forms (option or input fields).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeInputFormat'} =  'Option';



TimeShowAlwaysLong
Description Value
Description: Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeShowAlwaysLong'} =  '0';



TimeZone
Description Value
Description: Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TimeZone'} =  '+0';



TimeZoneUser
Description Value
Description: Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: 
$Self->{'TimeZoneUser'} =  '0';



TimeZoneUserBrowserAutoOffset
Description Value
Description: Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: 
$Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';



CalendarWeekDayStart
Description Value
Description: Define the start day of the week for the date picker.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CalendarWeekDayStart'} =  '1';



TimeVacationDays
Description Value
Description: Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime
Description Value
Description: Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours
Description Value
Description: Defines the hours and week days to count the working time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeShowCompleteDescription
Description Value
Description: Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeShowCompleteDescription'} =  '0';



TimeZone::Calendar1Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';



TimeZone::Calendar1
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar1'} =  '0';



TimeVacationDays::Calendar1
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar1'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar1
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar1
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar1'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar2Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';



TimeZone::Calendar2
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar2'} =  '0';



TimeVacationDays::Calendar2
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar2'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar2
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar2
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar2'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar3Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';



TimeZone::Calendar3
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar3'} =  '0';



TimeVacationDays::Calendar3
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar3'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar3
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar3
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar3'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar4Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';



TimeZone::Calendar4
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar4'} =  '0';



TimeVacationDays::Calendar4
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar4'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar4
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar4
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar4'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar5Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';



TimeZone::Calendar5
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar5'} =  '0';



TimeVacationDays::Calendar5
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar5'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar5
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar5
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar5'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar6Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';



TimeZone::Calendar6
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar6'} =  '0';



TimeVacationDays::Calendar6
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar6'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar6
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar6
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar6'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar7Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';



TimeZone::Calendar7
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar7'} =  '0';



TimeVacationDays::Calendar7
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar7'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar7
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar7
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar7'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar8Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';



TimeZone::Calendar8
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar8'} =  '0';



TimeVacationDays::Calendar8
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar8'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar8
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar8
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar8'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



TimeZone::Calendar9Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';



TimeZone::Calendar9
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar9'} =  '0';



TimeVacationDays::Calendar9
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar9'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};



TimeVacationDaysOneTime::Calendar9
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};



TimeWorkingHours::Calendar9
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar9'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};



Frontend::WebPath
Description Value
Description: Defines the URL base path of icons, CSS and Java Script.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::WebPath'} =  '/otrs-web/';



Frontend::ImagePath
Description Value
Description: Defines the URL image path of icons for navigation.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';



Frontend::CSSPath
Description Value
Description: Defines the URL CSS path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';



Frontend::JavaScriptPath
Description Value
Description: Defines the URL java script path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';



Frontend::RichText
Description Value
Description: Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichText'} =  '1';



Frontend::RichTextPath
Description Value
Description: Defines the URL rich text editor path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';



Frontend::RichTextWidth
Description Value
Description: Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextWidth'} =  '620';



Frontend::RichTextHeight
Description Value
Description: Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextHeight'} =  '320';



Frontend::RichText::DefaultCSS
Description Value
Description: Defines the default CSS used in rich text editors.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';



DefaultViewNewLine
Description Value
Description: Automated line break in text messages after x number of chars.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultViewNewLine'} =  '90';



DefaultPreViewLines
Description Value
Description: Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultPreViewLines'} =  '18';



DefaultViewLines
Description Value
Description: Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultViewLines'} =  '6000';



Frontend::AnimationEnabled
Description Value
Description: Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::AnimationEnabled'} =  '1';



AttachmentDownloadType
Description Value
Description: Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AttachmentDownloadType'} =  'attachment';



WebMaxFileUpload
Description Value
Description: Defines the maximal size (in bytes) for file uploads via the browser.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebMaxFileUpload'} =  '16777216';



WebUploadCacheModule
Description Value
Description: Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';



Frontend::Output::FilterText###AAAURL
Description Value
Description: Defines the filter that processes the text in the articles, in order to highlight URLs.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
};



Frontend::Themes
Description Value
Description: Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Themes'} =  {
  'Lite' => '0',
  'Standard' => '1'
};





Frontend::Output::OutputFilterTextAutoLink###CVE
Description Value
Description: Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
  'RegExp' => [
    '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
  ],
  'URL1' => {
    'Description' => 'Mitre',
    'Image' => 'http://cve.mitre.org/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL3' => {
    'Description' => 'US-CERT NVD',
    'Image' => 'http://nvd.nist.gov/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
  }
};



Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Description Value
Description: Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
  'RegExp' => [
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?(\\d{2,8})'
  ],
  'URL1' => {
    'Description' => 'Security Focus',
    'Image' => 'http://www.securityfocus.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH>'
  }
};



Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Description Value
Description: Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
  'RegExp' => [
    'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
  ],
  'URL1' => {
    'Description' => 'Microsoft Technet',
    'Image' => 'http://www.microsoft.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
  }
};



Frontend::Output::OutputFilterTextAutoLink###Setting1
Description Value
Description: Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};



Frontend::Output::OutputFilterTextAutoLink###Setting2
Description Value
Description: Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL3' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};



Loader::Enabled::CSS
Description Value
Description: If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Enabled::CSS'} =  '1';



Loader::Enabled::JS
Description Value
Description: If enabled, OTRS will deliver all JavaScript files in minified form.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Enabled::JS'} =  '1';



Loader::Agent::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Header.css',
  'Core.OverviewControl.css',
  'Core.OverviewSmall.css',
  'Core.OverviewMedium.css',
  'Core.OverviewLarge.css',
  'Core.Footer.css',
  'Core.PageLayout.css',
  'Core.Form.css',
  'Core.Table.css',
  'Core.Widget.css',
  'Core.WidgetMenu.css',
  'Core.TicketDetail.css',
  'Core.Tooltip.css',
  'Core.Dialog.css',
  'Core.Print.css'
];



Loader::Agent::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.Default.IE7.css',
  'Core.Header.IE7.css',
  'Core.OverviewControl.IE7.css',
  'Core.OverviewSmall.IE7.css',
  'Core.OverviewMedium.IE7.css',
  'Core.OverviewLarge.IE7.css',
  'Core.PageLayout.IE7.css',
  'Core.Form.IE7.css',
  'Core.Widget.IE7.css',
  'Core.WidgetMenu.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css',
  'Core.TicketDetail.IE7.css',
  'Core.Table.IE7.css'
];



Loader::Agent::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
  'Core.OverviewSmall.IE8.css'
];



Loader::Agent::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/json/json2.js',
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Config.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accordion.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Resizable.js',
  'Core.UI.Table.js',
  'Core.UI.Accessibility.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Dialog.js',
  'Core.UI.ActionRow.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.App.js',
  'Core.Agent.js',
  'Core.Agent.Search.js'
];



Loader::Customer::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Form.css',
  'Core.Dialog.css',
  'Core.Tooltip.css',
  'Core.Login.css',
  'Core.Control.css',
  'Core.Table.css',
  'Core.TicketZoom.css',
  'Core.Print.css'
];



Loader::Customer::CommonCSS::IE6###000-Framework
Description Value
Description: List of IE6-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
  'Core.IE6.css',
  'Core.Tooltip.IE6.css'
];



Loader::Customer::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css'
];



Loader::Customer::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];



Loader::Customer::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Exception.js',
  'Core.App.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Config.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accessibility.js',
  'Core.UI.Dialog.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Customer.js'
];



Loader::Agent::DefaultSelectedSkin
Description Value
Description: The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';



Loader::Customer::SelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'Someskin1',
  'host2\\.example\\.com' => 'Someskin2'
};



WebUserAgent::Timeout
Description Value
Description: Sets the timeout (in seconds) for http/ftp downloads.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebUserAgent::Timeout'} =  '15';



WebUserAgent::Proxy
Description Value
Description: Defines the connections for http/ftp, via a proxy.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';



PGP
Description Value
Description: Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP'} =  '0';



PGP::Bin
Description Value
Description: Defines the path to PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Bin'} =  '/usr/bin/gpg';



PGP::Options
Description Value
Description: Sets the options for PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';



PGP::Key::Password
Description Value
Description: Sets the password for private PGP key.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Key::Password'} =  {
  '488A0B8F' => 'SomePassword',
  'D2DF79FA' => 'SomePassword'
};



PGP::TrustedNetwork
Description Value
Description: Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PGP::TrustedNetwork'} =  '0';



PGP::Log
Description Value
Description: Configure your own log text for PGP.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Log'} =  {
  'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
  'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
  'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
  'GOODSIG' => 'Good PGP signature.',
  'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'NODATA' => 'No valid OpenPGP data found.',
  'NO_PUBKEY' => 'No public key found.',
  'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'SIGEXPIRED' => 'The PGP signature is expired.',
  'SIG_ID' => 'Signature data.',
  'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
  'VALIDSIG' => 'The PGP signature with the keyid is good.'
};



SMIME
Description Value
Description: Enables S/MIME support.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME'} =  '0';



SMIME::Bin
Description Value
Description: Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::Bin'} =  '/usr/bin/openssl';



SMIME::CertPath
Description Value
Description: Specifies the directory where SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';



SMIME::PrivatePath
Description Value
Description: Specifies the directory where private SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';



AdminCustomerUser::RunInitialWildcardSearch
Description Value
Description: Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group: Framework
SubGroup: Frontend::Admin::AdminCustomerUser
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';



Frontend::Module###Admin
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'Admin'} =  {
  'Description' => 'Admin-Area',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.css'
    ],
    'CSS_IE7' => [
      'Core.Agent.AdminIE7.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.SysConfig.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'a',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=Admin',
      'LinkOption' => '',
      'Name' => 'Admin',
      'NavBar' => 'Admin',
      'Prio' => '10000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
  },
  'NavBarName' => 'Admin',
  'Title' => ''
};



Frontend::Module###AdminInit
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminInit'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarName' => '',
  'Title' => 'Init'
};



Frontend::Module###AdminUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminUser'} =  {
  'Description' => 'Create and manage agents.',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents'
};



Frontend::Module###AdminGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Groups',
    'Prio' => '150'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Groups'
};



Frontend::Module###AdminUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Groups',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Groups'
};



Frontend::Module###AdminCustomerUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
  'Description' => 'Edit Customers',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerUser;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customers',
      'NavBar' => 'Customers',
      'Prio' => '9000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customers.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers',
    'Prio' => '300'
  },
  'NavBarName' => 'Customers',
  'Title' => 'Customers'
};



Frontend::Module###AdminCustomerCompany
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Companies',
      'NavBar' => 'Companies',
      'Prio' => '9100',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage companies.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer Companies',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Companies'
};



Frontend::Module###AdminCustomerUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Groups',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Groups'
};



Frontend::Module###AdminCustomerUserService
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Services',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Services'
};



Frontend::Module###AdminRole
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRole'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles'
};



Frontend::Module###AdminRoleUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Roles',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Roles'
};



Frontend::Module###AdminRoleGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link roles to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles <-> Groups',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles <-> Groups'
};



Frontend::Module###AdminSMIME
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage S/MIME certificates for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'S/MIME Certificates',
    'Prio' => '1100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'S/MIME Management'
};



Frontend::Module###AdminPGP
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPGP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage PGP keys for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PGP Keys',
    'Prio' => '1200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PGP Key Management'
};



Frontend::Module###AdminMailAccount
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Mail Accounts',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Mail Accounts'
};



Frontend::Module###AdminPostMasterFilter
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Filter incoming emails.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Filters',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PostMaster Filters'
};



Frontend::Module###AdminEmail
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminEmail'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Send notifications to users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Admin Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Admin Notification'
};



Frontend::Module###AdminSession
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSession'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage existing sessions.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Session Management',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Session Management'
};



Frontend::Module###AdminPerformanceLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.PerformanceLog.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View performance benchmark results.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Performance Log',
    'Prio' => '550'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Performance Log'
};



Frontend::Module###AdminLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View system log messages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Log',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Log'
};



Frontend::Module###AdminSelectBox
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Execute SQL statements.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SQL Box',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SQL Box'
};



Frontend::Module###AdminPackageManager
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
  'Description' => 'Software Package Manager',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Update and extend your system with software packages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Package Manager',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Package Manager'
};







LoginURL
Description Value
Description: Defines an alternate URL, where the login link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LoginURL'} =  'http://host.example.com/login.html';



LogoutURL
Description Value
Description: Defines an alternate URL, where the logout link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';



PreApplicationModule###AgentInfo
Description Value
Description: Defines a useful module to load specific user options or to display news.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';



InfoKey
Description Value
Description: Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'InfoKey'} =  'wpt22';



InfoFile
Description Value
Description: File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'InfoFile'} =  'AgentInfo';



LostPassword
Description Value
Description: Activates lost password feature for agents, in the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LostPassword'} =  '1';



ShowMotd
Description Value
Description: Shows the message of the day on login screen of the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ShowMotd'} =  '0';



NotificationSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to agents, with token about new requested password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';



NotificationBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';



NotificationSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to agents, about new password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';



NotificationBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


Here\'s your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
            ';



OpenMainMenuOnHover
Description Value
Description: If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'OpenMainMenuOnHover'} =  '0';



Loader::Agent::Skin###000-default
Description Value
Description: Default skin for interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};



Loader::Agent::Skin###001-ivory
Description Value
Description: Balanced white skin by Felix Niklas.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
  'Description' => 'Balanced white skin by Felix Niklas',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory',
  'VisibleName' => 'Ivory'
};



Loader::Agent::Skin###001-slim
Description Value
Description: Experimental "Slim" skin which tries to save screen space for power users.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
  'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'slim',
  'VisibleName' => 'Slim'
};



Loader::Agent::DefaultSelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeSkin1',
  'host2\\.example\\.com' => 'SomeSkin2'
};



DashboardBackend###0000-ProductNotify
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '1440',
  'Default' => '1',
  'Description' => 'News about OTRS releases!',
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
  'Title' => 'Product News',
  'URL' => 'http://otrs.org/product.xml'
};



DashboardBackend###0400-UserOnline
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '0',
  'Description' => '',
  'Filter' => 'Agent',
  'Group' => '',
  'IdleMinutes' => '60',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
  'ShowEmail' => '1',
  'SortBy' => 'UserLastname',
  'Title' => 'Online'
};



DashboardBackend###0410-RSS
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0410-RSS'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardRSS',
  'Title' => 'OTRS News',
  'URL' => 'http://otrs.org/rss/'
};



DashboardBackend###0200-Image
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0200-Image'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some picture description!',
  'Group' => '',
  'Height' => '140',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'http://otrs.org/',
  'Module' => 'Kernel::Output::HTML::DashboardImage',
  'Title' => 'A picture',
  'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
  'Width' => '198'
};



DashboardBackend###0210-MOTD
Description Value
Description: Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardMOTD',
  'Title' => 'Message of the Day'
};



DashboardBackend###0300-IFrame
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
  'Align' => 'left',
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some description!',
  'Frameborder' => '1',
  'Group' => '',
  'Height' => '800',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'OTRS.org/',
  'Marginheight' => '5',
  'Marginwidth' => '5',
  'Module' => 'Kernel::Output::HTML::DashboardIFrame',
  'Scrolling' => 'auto',
  'Title' => 'A Website',
  'URL' => 'http://www.otrs.org/',
  'Width' => '1024'
};



Frontend::HeaderMetaModule###100-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites.
Group: Framework
SubGroup: Frontend::Agent::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};



Frontend::NotifyModule###100-CharsetCheck
Description Value
Description: Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
};



Frontend::NotifyModule###200-UID-Check
Description Value
Description: Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};



Frontend::NotifyModule###300-ShowAgentOnline
Description Value
Description: Defines the module that shows all the currently logged in agents in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};



Frontend::NotifyModule###400-ShowCustomerOnline
Description Value
Description: Defines the module that shows all the currently loged in customers in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};



Frontend::NotifyModule###900-Generic
Description Value
Description: Defines the module that shows a generic notify in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
  'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
  'Link' => 'http://www.otrs.com',
  'Module' => 'Kernel::Output::HTML::NotificationGeneric',
  'Priority' => 'Warning',
  'Text' => 'The OTRS Website'
};



Frontend::Module###Logout
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout',
  'NavBarName' => '',
  'Title' => ''
};



Frontend::Module###AgentDashboard
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
  'Description' => 'Agent Dashboard',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/flot-0.7/excanvas.js',
      'thirdparty/flot-0.7/jquery.flot.js',
      'Core.UI.Chart.js',
      'Core.UI.DnD.js',
      'Core.Agent.Dashboard.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'd',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentDashboard',
      'LinkOption' => '',
      'Name' => 'Dashboard',
      'NavBar' => 'Dashboard',
      'Prio' => '50',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Dashboard',
  'Title' => ''
};



Frontend::Module###AgentPreferences
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
  'Description' => 'Agent Preferences',
  'NavBarName' => 'Preferences',
  'Title' => ''
};



Frontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};



Frontend::Module###AgentSpelling
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
  'Description' => 'Spell checker',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};



Frontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};



Frontend::Module###AgentBook
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentBook'} =  {
  'Description' => 'Address book of CustomerUser sources',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Address Book'
};



Frontend::Module###AgentLinkObject
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
  'Description' => 'Link Object',
  'NavBarName' => '',
  'Title' => 'Link Object'
};



Frontend::Module###AgentInfo
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentInfo'} =  {
  'Description' => 'Generic Info module',
  'NavBarName' => '',
  'Title' => 'Info'
};



Frontend::Module###AgentSearch
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentSearch'} =  {
  'Description' => 'Global Search Module',
  'NavBarName' => '',
  'Title' => 'Search'
};



CustomerFrontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};



Frontend::Module###AgentHTMLReference
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
  'Description' => 'HTML Reference',
  'Group' => [
    'users'
  ],
  'GroupRo' => [
    'users'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.HTMLReference.css'
    ]
  },
  'NavBarName' => '',
  'Title' => 'HTML Reference'
};



Frontend::Module###AgentStats
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentStats'} =  {
  'Description' => 'Stats',
  'Group' => [
    'stats'
  ],
  'GroupRo' => [
    'stats'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Stats.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Statistics',
      'NavBar' => 'Stats',
      'Prio' => '8500',
      'Type' => 'Menu'
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Overview',
      'GroupRo' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Overview',
      'NavBar' => 'Stats',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'New',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Add',
      'LinkOption' => '',
      'Name' => 'New',
      'NavBar' => 'Stats',
      'Prio' => '200',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Import',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Import',
      'LinkOption' => '',
      'Name' => 'Import',
      'NavBar' => 'Stats',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Stats',
  'Title' => 'Stats'
};



Frontend::NavBarModule###6-CustomerCompany
Description Value
Description: Frontend module registration (disable company link if no company feature is used).
Group: Framework
SubGroup: Frontend::Agent::NavBarModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};



PreferencesTableValue
Description Value
Description: Defines the name of the column to store the data in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableValue'} =  'preferences_value';



PreferencesTableUserID
Description Value
Description: Defines the name of the column to store the user identifier in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableUserID'} =  'user_id';



PreferencesView
Description Value
Description: Sets the display order of the different items in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesView'} =  [
  'User Profile',
  'Email Settings',
  'Other Settings'
];



PreferencesGroups###Password
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Agent',
  'Column' => 'User Profile',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMaxLoginFailed' => '0',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '0500'
};



PreferencesGroups###SpellDict
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'SpellDict'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    'deutsch' => 'Deutsch',
    'english' => 'English'
  },
  'DataSelected' => 'english',
  'Key' => 'Default spelling dictionary',
  'Label' => 'Spelling Dictionary',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSpellDict',
  'Prio' => '2000'
};



PreferencesGroups###Comment
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Comment'} =  {
  'Active' => '0',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserComment"}',
  'Key' => 'Comment',
  'Label' => 'Comment',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserComment',
  'Prio' => '6000'
};



PreferencesGroups###FreeText
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'FreeText'} =  {
  'Active' => '1',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserFreeText"}',
  'Key' => 'Example for free text',
  'Label' => 'Example for free text',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserFreeText',
  'Prio' => '7000'
};



PreferencesGroups###Language
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend language',
  'Label' => 'Language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '1000'
};



PreferencesGroups###Skin
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Skin'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Wear this frontend skin',
  'Label' => 'Skin',
  'Module' => 'Kernel::Output::HTML::PreferencesSkin',
  'PrefKey' => 'UserSkin',
  'Prio' => '2000'
};



PreferencesGroups###Theme
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Theme'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend theme',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '3000'
};



PreferencesGroups###OutOfOffice
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
  'Active' => '1',
  'Block' => 'OutOfOffice',
  'Column' => 'User Profile',
  'Key' => '',
  'Label' => 'Out Of Office Time',
  'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
  'PrefKey' => 'UserOutOfOffice',
  'Prio' => '4000'
};



PreferencesGroups###TimeZone
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};



PreferencesGroups###CSVSeparator
Description Value
Description: Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => '',
    ',' => ',',
    ';' => ';',
    '\\t' => 'tab',
    '|' => '|'
  },
  'DataSelected' => '0',
  'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
  'Key' => 'CSV Separator',
  'Label' => 'CSV Separator',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCSVSeparator',
  'Prio' => '4000'
};



Frontend::SearchDefault
Description Value
Description: Search backend default router.
Group: Framework
SubGroup: Frontend::Agent::SearchRouter
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';



Stats::SearchPageShown
Description Value
Description: Defines the default maximum number of search results shown on the overview page.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::SearchPageShown'} =  '20';



Stats::DefaultSelectedDynamicObject
Description Value
Description: Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';



Stats::DefaultSelectedPermissions
Description Value
Description: Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedPermissions'} =  [
  'stats'
];



Stats::DefaultSelectedFormat
Description Value
Description: Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedFormat'} =  [
  'Print',
  'CSV'
];



Stats::SearchLimit
Description Value
Description: Defines the search limit for the stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::SearchLimit'} =  '500';



Stats::Format
Description Value
Description: Defines all the possible stats output formats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Format'} =  {
  'CSV' => 'CSV',
  'GD::Graph::area' => 'graph-area',
  'GD::Graph::bars' => 'graph-bars',
  'GD::Graph::hbars' => 'graph-hbars',
  'GD::Graph::lines' => 'graph-lines',
  'GD::Graph::linespoints' => 'graph-lines-points',
  'GD::Graph::pie' => 'graph-pie',
  'GD::Graph::points' => 'graph-points',
  'Print' => 'Print'
};



Stats::GraphSize
Description Value
Description: Sets the size of the statistic graph.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::GraphSize'} =  {
  '1200x800' => '1200x800',
  '1600x1200' => '1600x1200',
  '800x600' => '800x600'
};



Stats::TimeType
Description Value
Description: Sets the time type which should be shown.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::TimeType'} =  'Extended';



Stats::ExchangeAxis
Description Value
Description: Allows agents to exchange the axis of a stat if they generate one.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::ExchangeAxis'} =  '0';



Stats::UseAgentElementInStats
Description Value
Description: Allows agents to generate individual-related stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::UseAgentElementInStats'} =  '0';



Stats::CustomerIDAsMultiSelect
Description Value
Description: Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';



CustomerHeadline
Description Value
Description: The headline shown in the customer interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerHeadline'} =  'Example Company Support';





CustomerPanelUserID
Description Value
Description: Defines the user identifier for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelUserID'} =  '1';



CustomerGroupSupport
Description Value
Description: Activates support for customer groups.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerGroupSupport'} =  '0';



CustomerGroupAlwaysGroups
Description Value
Description: Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerGroupAlwaysGroups'} =  [
  'users'
];



CustomerPanelLoginURL
Description Value
Description: Defines an alternate login URL for the customer panel..
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';



CustomerPanelLogoutURL
Description Value
Description: Defines an alternate logout URL for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';



User::Item###1-GoogleMaps
Description Value
Description: Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
  'Attributes' => 'UserStreet;UserCity;UserCountry;',
  'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
  'CSSClass' => 'GoogleMaps',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserStreet;UserCity;',
  'Target' => '_blank',
  'Text' => 'Location',
  'URL' => 'http://maps.google.com/maps?z=7&q='
};



User::Item###2-Google
Description Value
Description: Defines a customer item, which generates a google icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Google.css',
  'CSSClass' => 'Google',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'Google',
  'URL' => 'http://google.com/search?q='
};



User::Item###2-LinkedIn
Description Value
Description: Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
  'CSSClass' => 'LinkedIn',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'LinkedIn',
  'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};



User::Item###3-XING
Description Value
Description: Defines a customer item, which generates a XING icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Xing.css',
  'CSSClass' => 'Xing',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'XING',
  'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};



CustomerPanelPreApplicationModule###CustomerAccept
Description Value
Description: This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';



CustomerPanel::InfoKey
Description Value
Description: Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';



CustomerPanel::InfoFile
Description Value
Description: Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';



CustomerPanelLostPassword
Description Value
Description: Activates lost password feature for customers.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelLostPassword'} =  '1';



CustomerPanelCreateAccount
Description Value
Description: Enables customers to create their own accounts.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelCreateAccount'} =  '1';



CustomerPanelSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to customers, with token about new requested password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';



CustomerPanelBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';



CustomerPanelSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to customers, about new password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';



CustomerPanelBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';



CustomerPanelSubjectNewAccount
Description Value
Description: Defines the subject for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';



CustomerPanelBodyNewAccount
Description Value
Description: Defines the body text for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';



Loader::Customer::Skin###000-default
Description Value
Description: Default skin for OTRS 3.0 interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin for OTRS 3.0.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};



Loader::Customer::SelectedSkin
Description Value
Description: The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::SelectedSkin'} =  'default';



Customer::AuthModule
Description Value
Description: Defines the module to authenticate customers.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';



Customer::AuthModule::DB::CryptType
Description Value
Description: If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';



Customer::AuthModule::DB::Table
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';



Customer::AuthModule::DB::CustomerKey
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';



Customer::AuthModule::DB::CustomerPassword
Description Value
Description: If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';



Customer::AuthModule::DB::DSN
Description Value
Description: If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';



Customer::AuthModule::DB::User
Description Value
Description: If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::User'} =  'some_user';



Customer::AuthModule::DB::Password
Description Value
Description: If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Password'} =  'some_password';



Customer::AuthModule::DB::Type
Description Value
Description: If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Type'} =  'mysql';



Customer::AuthModule::HTTPBasicAuth::Replace
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';



Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';



Customer::AuthModule::LDAP::Host
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';



Customer::AuthModule::LDAP::BaseDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';



Customer::AuthModule::LDAP::UID
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';



Customer::AuthModule::LDAP::GroupDN
Description Value
Description: If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';



Customer::AuthModule::LDAP::AccessAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';



Customer::AuthModule::LDAP::UserAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';



Customer::AuthModule::LDAP::SearchUserDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';



Customer::AuthModule::LDAP::SearchUserPw
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';



Customer::AuthModule::LDAP::AlwaysFilter
Description Value
Description: If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';



Customer::AuthModule::LDAP::UserSuffix
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';



Customer::AuthModule::LDAP::Params
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Params'} =  {
  'async' => '0',
  'port' => '389',
  'timeout' => '120',
  'version' => '3'
};



Customer::AuthModule::LDAP::Die
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Die'} =  '1';



Customer::AuthModule::Radius::Host
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';



Customer::AuthModule::Radius::Password
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';



Customer::AuthModule::Radius::Die
Description Value
Description: If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Die'} =  '1';



CustomerFrontend::HeaderMetaModule###1-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites, in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};



CustomerFrontend::NotifyModule###1-ShowAgentOnline
Description Value
Description: Defines the module that shows the currently loged in agents in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};



CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Description Value
Description: Defines the module that shows the currently loged in customers in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};



CustomerFrontend::Module###Logout
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout of customer panel',
  'NavBarName' => '',
  'Title' => ''
};



CustomerFrontend::Module###CustomerPreferences
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
  'Description' => 'Customer preferences',
  'NavBarName' => '',
  'Title' => 'Preferences'
};



CustomerFrontend::Module###CustomerAccept
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
  'Description' => 'To accept login information, such as an EULA or license.',
  'NavBarName' => '',
  'Title' => 'Info'
};



CustomerFrontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};



PreferencesTable
Description Value
Description: Defines the name of the table, where the customer preferences are stored.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTable'} =  'user_preferences';



PreferencesTableKey
Description Value
Description: Defines the column to store the keys for the preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableKey'} =  'preferences_key';



CustomerPreferences
Description Value
Description: Defines the parameters for the customer preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPreferences'} =  {
  'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
  'Params' => {
    'Table' => 'customer_preferences',
    'TableKey' => 'preferences_key',
    'TableUserID' => 'user_id',
    'TableValue' => 'preferences_value'
  }
};



CustomerPreferencesView
Description Value
Description: Sets the order of the different items in the customer preferences view.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPreferencesView'} =  [
  'User Profile',
  'Other Settings'
];



CustomerPreferencesGroups###Password
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Customer',
  'Column' => 'Other Settings',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '1000'
};



CustomerPreferencesGroups###Language
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Your language',
  'Label' => 'Interface language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '2000'
};



CustomerPreferencesGroups###Theme
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
  'Active' => '0',
  'Column' => 'User Profile',
  'Key' => 'Select your frontend Theme.',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '1000'
};



CustomerPreferencesGroups###TimeZone
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};



CustomerPreferencesGroups###PGP
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'PGP Key Upload',
  'Label' => 'PGP Key',
  'Module' => 'Kernel::Output::HTML::PreferencesPGP',
  'PrefKey' => 'UserPGPKey',
  'Prio' => '10000'
};



CustomerPreferencesGroups###SMIME
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'S/MIME Certificate Upload',
  'Label' => 'S/MIME Certificate',
  'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
  'PrefKey' => 'UserSMIMEKey',
  'Prio' => '11000'
};



PublicFrontend::CommonParam###Action
Description Value
Description: Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group: Framework
SubGroup: Frontend::Public
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';



PublicFrontend::Module###PublicDefault
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
  'Description' => 'PublicDefault',
  'NavBarName' => '',
  'Title' => 'PublicDefault'
};



PublicFrontend::Module###PublicRepository
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
  'Description' => 'PublicRepository',
  'NavBarName' => '',
  'Title' => 'PublicRepository'
};


Retrieved from "http://open-support.sakura.ne.jp/wiki/index.php?title=Test2"
Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox