Test2

== Framework ==

== Framework ==

=== Core ===

=== Core ===

|key=SecureMode

|key=SecureMode

|description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).

|description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).

}}

}}

|key=Frontend::DebugMode

|key=Frontend::DebugMode

|description=Enables or disable the debug mode over frontend interface.

|description=Enables or disable the debug mode over frontend interface.

}}

}}

|key=ConfigLevel

|key=ConfigLevel

|description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

|description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

}}

}}

|key=ProductName

|key=ProductName

|description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

|description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

}}

}}

|key=SystemID

|key=SystemID

|group=Framework

|group=Framework

|subgroup=Core

|subgroup=Core

}}

}}

|key=FQDN

|key=FQDN

|description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

|description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

}}

}}

|key=HttpType

|key=HttpType

|description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

|description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

}}

}}

|key=ScriptAlias

|key=ScriptAlias

|description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

|description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

}}

}}

|key=AdminEmail

|key=AdminEmail

|description=Defines the system administrator's email address. It will be displayed in the error screens of the application.

|description=Defines the system administrator's email address. It will be displayed in the error screens of the application.

}}

}}

|key=Organization

|key=Organization

|description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.

|description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.

}}

}}

|key=DefaultCharset

|key=DefaultCharset

|description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.

|description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.

}}

}}

|key=DefaultLanguage

|key=DefaultLanguage

|description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

|description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

}}

}}

|key=DefaultUsedLanguages

|key=DefaultUsedLanguages

|description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).

|description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).

}}

}}

|key=DefaultTheme

|key=DefaultTheme

|description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.

|description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.

}}

}}

|key=DefaultTheme::HostBased

|key=DefaultTheme::HostBased

|description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

|description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

}}

}}

|key=CheckMXRecord

|key=CheckMXRecord

|description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

|description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

}}

}}

|key=CheckMXRecord::Nameserver

|key=CheckMXRecord::Nameserver

|description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

|description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

}}

}}

|key=CheckEmailAddresses

|key=CheckEmailAddresses

|description=Makes the application check the syntax of email addresses.

|description=Makes the application check the syntax of email addresses.

}}

}}

|key=CheckEmailValidAddress

|key=CheckEmailValidAddress

|description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").

|description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").

}}

}}

|key=CheckEmailInvalidAddress

|key=CheckEmailInvalidAddress

|description=Defines a regular expression that filters all email addresses that should not be used in the application.

|description=Defines a regular expression that filters all email addresses that should not be used in the application.

}}

}}

|key=CGILogPrefix

|key=CGILogPrefix

|description=Specifies the text that should appear in the log file to denote a CGI script entry.

|description=Specifies the text that should appear in the log file to denote a CGI script entry.

}}

}}

|key=DemoSystem

|key=DemoSystem

|description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

|description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

}}

}}

|key=SwitchToUser

|key=SwitchToUser

|description=Allows the administrators to login as other users, via the users administration panel.

|description=Allows the administrators to login as other users, via the users administration panel.

}}

}}

|key=NotificationSenderName

|key=NotificationSenderName

|description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.

|description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.

}}

}}

|key=NotificationSenderEmail

|key=NotificationSenderEmail

|description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.

|description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.

}}

}}

|key=System::Customer::Permission

|key=System::Customer::Permission

|description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.

|description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.

}}

}}

|key=LanguageDebug

|key=LanguageDebug

|description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".

|description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".

}}

}}

|key=Secure::DisableBanner

|key=Secure::DisableBanner

|description=If enabled, the OTRS version tag will be removed from the HTTP headers.

|description=If enabled, the OTRS version tag will be removed from the HTTP headers.

}}

}}

|key=StandardResponse2QueueByCreating

|key=StandardResponse2QueueByCreating

|description=List of default StandardResponses which are assigned automatically to new Queues upon creation.

|description=List of default StandardResponses which are assigned automatically to new Queues upon creation.

}}

}}

|description=Determines the way the linked objects are displayed in each zoom mask.

|description=Determines the way the linked objects are displayed in each zoom mask.

|group=Framework

|group=Framework

}}

}}

|key=LinkObject::Type###Normal

|key=LinkObject::Type###Normal

|description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

|description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

}}

}}

|key=LinkObject::Type###ParentChild

|key=LinkObject::Type###ParentChild

|description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

|description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

}}

}}

|key=LinkObject::TypeGroup###0001

|key=LinkObject::TypeGroup###0001

|description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.

|description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.

}}

}}

|description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.

|description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.

|group=Framework

|group=Framework

}}

}}

|key=LogModule::SysLog::Facility

|key=LogModule::SysLog::Facility

|description=If "SysLog" was selected for LogModule, a special log facility can be specified.

|description=If "SysLog" was selected for LogModule, a special log facility can be specified.

}}

}}

|key=LogModule::SysLog::LogSock

|key=LogModule::SysLog::LogSock

|description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').

|description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').

}}

}}

|key=LogModule::SysLog::Charset

|key=LogModule::SysLog::Charset

|description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.

|description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.

}}

}}

|key=LogModule::LogFile

|key=LogModule::LogFile

|description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.

|description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.

}}

}}

|key=LogModule::LogFile::Date

|key=LogModule::LogFile::Date

|description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.

|description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.

}}

}}

|description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

|description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

|group=Framework

|group=Framework

}}

}}

|key=MIME-Viewer###application/msword

|key=MIME-Viewer###application/msword

|description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

|description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

}}

}}

|key=MIME-Viewer###application/pdf

|key=MIME-Viewer###application/pdf

|description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.

|description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.

}}

}}

|key=MIME-Viewer###text/xml

|key=MIME-Viewer###text/xml

|description=Specifies the path to the converter that allows the view of XML files, in the web interface.

|description=Specifies the path to the converter that allows the view of XML files, in the web interface.

}}

}}

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.

|group=Framework

|group=Framework

}}

}}

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.

|group=Framework

|group=Framework

}}

}}

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.

|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.

|group=Framework

|group=Framework

}}

}}

|description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.

|description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.

|group=Framework

|group=Framework

}}

}}

|key=PDF::LogoFile

|key=PDF::LogoFile

|group=Framework

|group=Framework

|subgroup=Core::PDF

|subgroup=Core::PDF

}}

}}

|key=PDF::PageSize

|key=PDF::PageSize

|description=Defines the standard size of PDF pages.

|description=Defines the standard size of PDF pages.

}}

}}

|key=PDF::MaxPages

|key=PDF::MaxPages

|description=Defines the maximum number of pages per PDF file.

|description=Defines the maximum number of pages per PDF file.

}}

}}

|key=PDF::TTFontFile###Proportional

|key=PDF::TTFontFile###Proportional

|description=Defines the path and TTF-File to handle proportional font in PDF documents.

|description=Defines the path and TTF-File to handle proportional font in PDF documents.

}}

}}

|key=PDF::TTFontFile###ProportionalBold

|key=PDF::TTFontFile###ProportionalBold

|description=Defines the path and TTF-File to handle bold proportional font in PDF documents.

|description=Defines the path and TTF-File to handle bold proportional font in PDF documents.

}}

}}

|key=PDF::TTFontFile###ProportionalItalic

|key=PDF::TTFontFile###ProportionalItalic

|description=Defines the path and TTF-File to handle italic proportional font in PDF documents.

|description=Defines the path and TTF-File to handle italic proportional font in PDF documents.

}}

}}

|key=PDF::TTFontFile###ProportionalBoldItalic

|key=PDF::TTFontFile###ProportionalBoldItalic

|description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.

|description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.

}}

}}

|key=PDF::TTFontFile###Monospaced

|key=PDF::TTFontFile###Monospaced

|description=Defines the path and TTF-File to handle monospaced font in PDF documents.

|description=Defines the path and TTF-File to handle monospaced font in PDF documents.

}}

}}

|key=PDF::TTFontFile###MonospacedBold

|key=PDF::TTFontFile###MonospacedBold

|description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.

|description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.

}}

}}

|key=PDF::TTFontFile###MonospacedItalic

|key=PDF::TTFontFile###MonospacedItalic

|description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.

|description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.

}}

}}

|key=PDF::TTFontFile###MonospacedBoldItalic

|key=PDF::TTFontFile###MonospacedBoldItalic

|description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.

|description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.

}}

}}

|description=Enables file upload in the package manager frontend.

|description=Enables file upload in the package manager frontend.

|group=Framework

|group=Framework

}}

}}

|key=Package::RepositoryRoot

|key=Package::RepositoryRoot

|description=Defines the location to get online repository list for additional packages. The first available result will be used.

|description=Defines the location to get online repository list for additional packages. The first available result will be used.

}}

}}

|key=Package::RepositoryList

|key=Package::RepositoryList

|description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

|description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

}}

}}

|key=Package::RepositoryAccessRegExp

|key=Package::RepositoryAccessRegExp

|description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.

|description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.

}}

}}

|key=Package::Timeout

|key=Package::Timeout

|description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".

|description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".

}}

}}

|key=Package::Proxy

|key=Package::Proxy

|description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".

|description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".

}}

}}

|description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

|description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

|group=Framework

|group=Framework

}}

}}

|key=PerformanceLog::File

|key=PerformanceLog::File

|description=Specifies the path of the file for the performance log.

|description=Specifies the path of the file for the performance log.

}}

}}

|key=PerformanceLog::FileMax

|key=PerformanceLog::FileMax

|description=Defines the maximum size (in MB) of the log file.

|description=Defines the maximum size (in MB) of the log file.

}}

}}

|description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).

|description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).

|group=Framework

|group=Framework

}}

}}

|key=SOAP::Password

|key=SOAP::Password

|description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).

|description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).

}}

}}

|description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.

|description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.

|group=Framework

|group=Framework

}}

}}

|key=SendmailModule::CMD

|key=SendmailModule::CMD

|description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

|description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

}}

}}

|key=SendmailModule::Host

|key=SendmailModule::Host

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

}}

}}

|key=SendmailModule::Port

|key=SendmailModule::Port

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

}}

}}

|key=SendmailModule::AuthUser

|key=SendmailModule::AuthUser

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

}}

}}

|key=SendmailModule::AuthPassword

|key=SendmailModule::AuthPassword

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

}}

}}

|key=SendmailBcc

|key=SendmailBcc

|description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

|description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

}}

}}

|key=SendmailNotificationEnvelopeFrom

|key=SendmailNotificationEnvelopeFrom

|description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.

|description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.

}}

}}

|key=SendmailEncodingForce

|key=SendmailEncodingForce

|group=Framework

|group=Framework

|subgroup=Core::Sendmail

|subgroup=Core::Sendmail

}}

}}

|description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.

|description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.

|group=Framework

|group=Framework

}}

}}

|key=SessionName

|key=SessionName

|description=Defines the name of the session key. E.g. Session, SessionID or OTRS.

|description=Defines the name of the session key. E.g. Session, SessionID or OTRS.

}}

}}

|key=SessionCheckRemoteIP

|key=SessionCheckRemoteIP

|description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

|description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

}}

}}

|key=SessionDeleteIfNotRemoteID

|key=SessionDeleteIfNotRemoteID

|description=Deletes a session if the session id is used with an invalid remote IP address.

|description=Deletes a session if the session id is used with an invalid remote IP address.

}}

}}

|key=SessionMaxTime

|key=SessionMaxTime

|description=Defines the maximal valid time (in seconds) for a session id.

|description=Defines the maximal valid time (in seconds) for a session id.

}}

}}

|key=SessionMaxIdleTime

|key=SessionMaxIdleTime

|description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.

|description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.

}}

}}

|key=SessionDeleteIfTimeToOld

|key=SessionDeleteIfTimeToOld

|description=Deletes requested sessions if they have timed out.

|description=Deletes requested sessions if they have timed out.

}}

}}

|key=SessionUseCookie

|key=SessionUseCookie

|description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.

|description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.

}}

}}

|key=SessionUseCookieAfterBrowserClose

|key=SessionUseCookieAfterBrowserClose

|description=Stores cookies after the browser has been closed.

|description=Stores cookies after the browser has been closed.

}}

}}

|key=SessionCSRFProtection

|key=SessionCSRFProtection

|description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).

|description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).

}}

}}

|key=SessionDir

|key=SessionDir

|description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.

|description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.

}}

}}

|key=SessionTable

|key=SessionTable

|description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.

|description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.

}}

}}

|key=SessionTableID

|key=SessionTableID

|description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.

|description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.

}}

}}

|key=SessionTableValue

|key=SessionTableValue

|description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.

|description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.

}}

}}

|key=SessionSaveLoginPasswd

|key=SessionSaveLoginPasswd

|description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.

|description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.

}}

}}

|key=CustomerPanelSessionName

|key=CustomerPanelSessionName

|description=Defines the name of the key for customer sessions.

|description=Defines the name of the key for customer sessions.

}}

}}

|description=Enables spell checker support.

|description=Enables spell checker support.

|group=Framework

|group=Framework

}}

}}

|key=SpellCheckerBin

|key=SpellCheckerBin

|description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.

|description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.

}}

}}

|key=SpellCheckerDictDefault

|key=SpellCheckerDictDefault

|description=Defines the default spell checker dictionary.

|description=Defines the default spell checker dictionary.

}}

}}

|key=SpellCheckerIgnore

|key=SpellCheckerIgnore

|description=Defines a default list of words, that are ignored by the spell checker.

|description=Defines a default list of words, that are ignored by the spell checker.

}}

}}

|description=Sets the stats hook.

|description=Sets the stats hook.

|group=Framework

|group=Framework

}}

}}

|key=Stats::StatsStartNumber

|key=Stats::StatsStartNumber

|description=Start number for statistics counting. Every new stat increments this number.

|description=Start number for statistics counting. Every new stat increments this number.

}}

}}

|key=Stats::MaxXaxisAttributes

|key=Stats::MaxXaxisAttributes

|description=Defines the default maximum number of X-axis attributes for the time scale.

|description=Defines the default maximum number of X-axis attributes for the time scale.

}}

}}

|description=Specifies the top margin of the chart.

|description=Specifies the top margin of the chart.

|group=Framework

|group=Framework

}}

}}

|key=Stats::Graph::l_margin

|key=Stats::Graph::l_margin

|description=Specifies the left margin of the chart.

|description=Specifies the left margin of the chart.

}}

}}

|key=Stats::Graph::b_margin

|key=Stats::Graph::b_margin

|description=Specifies the bottom margin of the chart.

|description=Specifies the bottom margin of the chart.

}}

}}

|key=Stats::Graph::r_margin

|key=Stats::Graph::r_margin

|description=Specifies the right margin of the chart.

|description=Specifies the right margin of the chart.

}}

}}

|key=Stats::Graph::bgclr

|key=Stats::Graph::bgclr

|description=Specifies the background color of the picture.

|description=Specifies the background color of the picture.

}}

}}

|key=Stats::Graph::transparent

|key=Stats::Graph::transparent

|description=Makes the picture transparent.

|description=Makes the picture transparent.

}}

}}

|key=Stats::Graph::fgclr

|key=Stats::Graph::fgclr

|description=Specifies the border color of the chart.

|description=Specifies the border color of the chart.

}}

}}

|key=Stats::Graph::boxclr

|key=Stats::Graph::boxclr

|description=Specifies the background color of the chart.

|description=Specifies the background color of the chart.

}}

}}

|key=Stats::Graph::accentclr

|key=Stats::Graph::accentclr

|description=Specifies the border color of the legend.

|description=Specifies the border color of the legend.

}}

}}

|key=Stats::Graph::legendclr

|key=Stats::Graph::legendclr

|description=Specifies the text color of the legend.

|description=Specifies the text color of the legend.

}}

}}

|key=Stats::Graph::textclr

|key=Stats::Graph::textclr

|description=Specifies the text color of the chart (e. g. caption).

|description=Specifies the text color of the chart (e. g. caption).

}}

}}

|key=Stats::Graph::dclrs

|key=Stats::Graph::dclrs

|description=Defines the colors for the graphs.

|description=Defines the colors for the graphs.

}}

}}

|key=Stats::Graph::line_width

|key=Stats::Graph::line_width

|description=Defines the boldness of the line drawed by the graph.

|description=Defines the boldness of the line drawed by the graph.

}}

}}

|key=Stats::Graph::legend_placement

|key=Stats::Graph::legend_placement

|group=Framework

|group=Framework

|subgroup=Core::Stats::Graph

|subgroup=Core::Stats::Graph

}}

}}

|key=Stats::Graph::legend_spacing

|key=Stats::Graph::legend_spacing

|description=Defines the spacing of the legends.

|description=Defines the spacing of the legends.

}}

}}

|key=Stats::Graph::legend_marker_width

|key=Stats::Graph::legend_marker_width

|description=Defines the width of the legend.

|description=Defines the width of the legend.

}}

}}

|key=Stats::Graph::legend_marker_height

|key=Stats::Graph::legend_marker_height

|description=Defines the height of the legend.

|description=Defines the height of the legend.

}}

}}

|description=Defines the date input format used in forms (option or input fields).

|description=Defines the date input format used in forms (option or input fields).

|group=Framework

|group=Framework

}}

}}

|key=TimeShowAlwaysLong

|key=TimeShowAlwaysLong

|description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".

|description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".

}}

}}

|key=TimeZone

|key=TimeZone

|description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.

|description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.

}}

}}

|key=TimeZoneUser

|key=TimeZoneUser

|description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.

|description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.

}}

}}

|key=TimeZoneUserBrowserAutoOffset

|key=TimeZoneUserBrowserAutoOffset

|description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.

|description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.

}}

}}

|key=CalendarWeekDayStart

|key=CalendarWeekDayStart

|description=Define the start day of the week for the date picker.

|description=Define the start day of the week for the date picker.

}}

}}

|key=TimeVacationDays

|key=TimeVacationDays

|description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime

|key=TimeVacationDaysOneTime

|description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours

|key=TimeWorkingHours

|description=Defines the hours and week days to count the working time.

|description=Defines the hours and week days to count the working time.

}}

}}

|key=TimeShowCompleteDescription

|key=TimeShowCompleteDescription

|description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".

|description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar1

|key=TimeZone::Calendar1

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar1

|key=TimeVacationDays::Calendar1

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar1

|key=TimeVacationDaysOneTime::Calendar1

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar1

|key=TimeWorkingHours::Calendar1

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar2

|key=TimeZone::Calendar2

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar2

|key=TimeVacationDays::Calendar2

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar2

|key=TimeVacationDaysOneTime::Calendar2

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar2

|key=TimeWorkingHours::Calendar2

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar3

|key=TimeZone::Calendar3

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar3

|key=TimeVacationDays::Calendar3

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar3

|key=TimeVacationDaysOneTime::Calendar3

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar3

|key=TimeWorkingHours::Calendar3

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar4

|key=TimeZone::Calendar4

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar4

|key=TimeVacationDays::Calendar4

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar4

|key=TimeVacationDaysOneTime::Calendar4

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar4

|key=TimeWorkingHours::Calendar4

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar5

|key=TimeZone::Calendar5

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar5

|key=TimeVacationDays::Calendar5

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar5

|key=TimeVacationDaysOneTime::Calendar5

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar5

|key=TimeWorkingHours::Calendar5

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar6

|key=TimeZone::Calendar6

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar6

|key=TimeVacationDays::Calendar6

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar6

|key=TimeVacationDaysOneTime::Calendar6

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar6

|key=TimeWorkingHours::Calendar6

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar7

|key=TimeZone::Calendar7

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar7

|key=TimeVacationDays::Calendar7

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar7

|key=TimeVacationDaysOneTime::Calendar7

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar7

|key=TimeWorkingHours::Calendar7

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar8

|key=TimeZone::Calendar8

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

}}

}}

|key=TimeVacationDays::Calendar8

|key=TimeVacationDays::Calendar8

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeVacationDaysOneTime::Calendar8

|key=TimeVacationDaysOneTime::Calendar8

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).

}}

}}

|key=TimeWorkingHours::Calendar8

|key=TimeWorkingHours::Calendar8

|description=Defines the hours and week days of the indicated calendar, to count the working time.

|description=Defines the hours and week days of the indicated calendar, to count the working time.

}}

}}

|description=Defines the name of the indicated calendar.

|description=Defines the name of the indicated calendar.

|group=Framework

|group=Framework

}}

}}

|key=TimeZone::Calendar9

|key=TimeZone::Calendar9