20.4. FAQ
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< Book:OTRS 3.0 - Admin Manual | Chapter 20(Difference between revisions)
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<onlyinclude>The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users or anonymous users. They can also be structured in groups, and be in different languages.</onlyinclude> | <onlyinclude>The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users or anonymous users. They can also be structured in groups, and be in different languages.</onlyinclude> | ||
Latest revision as of 07:46, 24 April 2011
The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users or anonymous users. They can also be structured in groups, and be in different languages.
