22.2. Restore

From open-support.info

(Difference between revisions)
Jump to: navigation, search
Dick6809 (Talk | contribs)
(Created page with "{{Book |next=~/Appendix A |heading=22.2. |title=Restore |status=draft |author=Dick6809 }} <onlyinclude>To restore a backup, the saved application data has to be written back into...")
Newer edit →

Revision as of 08:23, 24 April 2011

To restore a backup, the saved application data has to be written back into the installation directory, e.g. /opt/otrs. Also the database has to be restored.

A script scripts/restore.pl (see Script 22.4 below), which simplifies the restore process, is shipped with every OTRS installation. It supports MySQL and PostgreSQL.

linux:/opt/otrs/scripts# ./restore.pl --help
restore.pl <Revision 1.1> - restore script
Copyright (c) 2001-2005 Martin Edenhofer <martin@otrs.org>
usage: restore.pl -b /data_backup/<TIME>/ -d /opt/otrs/
linux:/opt/otrs/scripts#
Script 22.4. Getting help about the restore mechanism.


Data that is stored, for example, in the directory /backup/2010-09-07_14-28/, can be restored with the command specified in Script 22.5, assuming the OTRS installation is at /opt/otrs.

linux:/opt/otrs/scripts# ./restore.pl -b /backup/2010-09-07_14-28 -d /opt/otrs/
Restore /backup/2010-09-07_14-28//Config.tar.gz ...
Restore /backup/2010-09-07_14-28//Application.tar.gz ...
create MySQL
decompresses SQL-file ...
cat SQL-file into MySQL database
compress SQL-file...
linux:/opt/otrs/scripts#
Script 22.5. Restoring OTRS data.
Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox