4.1. Agent web interface

From open-support.info

Revision as of 02:42, 22 April 2011 (view source) Dick6809 (Talk | contribs) ← Older edit		Latest revision as of 05:23, 24 April 2011 (view source) Dick6809 (Talk | contribs) m (1 revision: Update book/figure)
(One intermediate revision not shown)
Line 12:		Line 12:
-	[[File:OTRS 3.0 - Admin Manual Login.png|center|framed|Figure 4.1. Login screen of the agent interface.]]</onlyinclude>	+	{{book/figure|image=OTRS 3.0 - Admin Manual Login.png|id=Figure 4.1|title=Login screen of the agent interface.}}</onlyinclude>

---

Latest revision as of 05:23, 24 April 2011

The agent web interface allows agents to answer customer requests, create new tickets for customers or other agents, write tickets about telephone calls with customers, write FAQ entries, edit customer data, etc.

Supposing your OTRS host is reachable via the URL http://www.example.com , then the OTRS login screen can be reached by using the address http://www.example.com/otrs/index.pl in a web browser (see Figure 4.1 below).

Figure 4.1. Login screen of the agent interface.