Appendix B. Configuration Options Reference

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== Framework ==
== Framework ==
=== Core ===
=== Core ===
-
==== SecureMode ====
+
{{otrs/ConfigTable
-
{| class="wikitable"
+
|key=SecureMode
-
!Description
+
|description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
-
!Value
+
|group=Framework  
-
|-
+
|subgroup=Core
-
|Description:
+
|valid=1
-
|Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
+
|required=1
-
|-
+
|Config-Setting=$Self->{'SecureMode'} =  '0';
-
|Group:
+
}}
-
|Framework  
+
 
-
|-
+
{{otrs/ConfigTable
-
|SubGroup:
+
|key=Frontend::DebugMode
-
|Core
+
|description=Enables or disable the debug mode over frontend interface.  
-
|-
+
|group=Framework  
-
|Valid:
+
|subgroup=Core  
-
|1
+
|valid=1  
-
|-
+
|required=0  
-
|Required:
+
|config=$Self->{'Frontend::DebugMode'} =  '0';
-
|1
+
}}
-
|-
+
 
-
|Config-Setting:
+
{{otrs/ConfigTable
-
|$Self->{'SecureMode'} =  '0';
+
|key=ConfigLevel
-
|}
+
|description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.  
-
+
|group=Framework  
-
==== Frontend::DebugMode ====
+
|subgroup=Core  
-
Description Value
+
|valid=1  
-
Description: Enables or disable the debug mode over frontend interface.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'ConfigLevel'} =  '100';
-
SubGroup: Core  
+
}}
-
Valid: 1  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Frontend::DebugMode'} =  '0';
+
|key=ProductName
-
+
|description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.  
-
ConfigLevelDescription Value
+
|group=Framework  
-
Description: Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.  
+
|subgroup=Core  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'ProductName'} =  'OTRS';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'ConfigLevel'} =  '100';
+
 
-
+
{{otrs/ConfigTable
-
ProductNameDescription Value
+
|key=SystemID
-
Description: Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.  
+
|description=Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core  
+
|subgroup=Core  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'ProductName'} =  'OTRS';
+
|config=$Self->{'SystemID'} =  '10';
-
+
}}
-
SystemIDDescription Value
+
 
-
Description: Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=FQDN
-
SubGroup: Core  
+
|description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'SystemID'} =  '10';
+
|valid=1  
-
+
|required=1  
-
FQDNDescription Value
+
|config=$Self->{'FQDN'} =  'yourhost.example.com';
-
Description: Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=HttpType
-
Required: 1  
+
|description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.  
-
Config-Setting:  $Self->{'FQDN'} =  'yourhost.example.com';
+
|group=Framework  
-
+
|subgroup=Core  
-
HttpTypeDescription Value
+
|valid=1  
-
Description: Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'HttpType'} =  'http';
-
SubGroup: Core  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'HttpType'} =  'http';
+
|key=ScriptAlias
-
+
|description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.  
-
ScriptAliasDescription Value
+
|group=Framework  
-
Description: Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.  
+
|subgroup=Core  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'ScriptAlias'} =  'otrs/';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'ScriptAlias'} =  'otrs/';
+
 
-
+
{{otrs/ConfigTable
-
AdminEmailDescription Value
+
|key=AdminEmail
-
Description: Defines the system administrator's email address. It will be displayed in the error screens of the application.  
+
|description=Defines the system administrator's email address. It will be displayed in the error screens of the application.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core  
+
|subgroup=Core  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'AdminEmail'} =  'admin@example.com';
+
|config=$Self->{'AdminEmail'} =  'admin@example.com';
-
+
}}
-
OrganizationDescription Value
+
 
-
Description: If configured, all emails sent by the application will contain an X-Header with this organization or company name.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Organization
-
SubGroup: Core  
+
|description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'Organization'} =  'Example Company';
+
|valid=1  
-
+
|required=1  
-
DefaultCharsetDescription Value
+
|config=$Self->{'Organization'} =  'Example Company';
-
Description: Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=DefaultCharset
-
Required: 1  
+
|description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.  
-
Config-Setting:  $Self->{'DefaultCharset'} =  'utf-8';
+
|group=Framework  
-
+
|subgroup=Core  
-
DefaultLanguageDescription Value
+
|valid=1  
-
Description: Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'DefaultCharset'} =  'utf-8';
-
SubGroup: Core  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'DefaultLanguage'} =  'en';
+
|key=DefaultLanguage
-
+
|description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).  
-
DefaultUsedLanguagesDescription Value
+
|group=Framework  
-
Description: Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).  
+
|subgroup=Core  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'DefaultLanguage'} =  'en';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'DefaultUsedLanguages'} =  {
+
 
 +
{{otrs/ConfigTable
 +
|key=DefaultUsedLanguages
 +
|description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).  
 +
|group=Framework  
 +
|subgroup=Core  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'DefaultUsedLanguages'} =  {
   'ar_SA' => 'Arabic (Saudi Arabia)',
   'ar_SA' => 'Arabic (Saudi Arabia)',
   'bg' => 'Bulgarian (Български)',
   'bg' => 'Bulgarian (Български)',
Line 168: Line 176:
   'zh_TW' => 'Chinese (Tradi.) (正體中文)'
   'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};
};
-
+
}}
-
DefaultThemeDescription Value
+
 
-
Description: Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DefaultTheme
-
SubGroup: Core  
+
|description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'DefaultTheme'} =  'Standard';
+
|valid=1  
-
+
|required=1  
-
DefaultTheme::HostBasedDescription Value
+
|config=$Self->{'DefaultTheme'} =  'Standard';
-
Description: It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=DefaultTheme::HostBased
-
Required: 0  
+
|description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.  
-
Config-Setting:  $Self->{'DefaultTheme::HostBased'} =  {
+
|group=Framework  
 +
|subgroup=Core  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'DefaultTheme::HostBased'} =  {
   'host1\\.example\\.com' => 'SomeTheme1',
   'host1\\.example\\.com' => 'SomeTheme1',
   'host2\\.example\\.com' => 'SomeTheme2'
   'host2\\.example\\.com' => 'SomeTheme2'
};
};
-
+
}}
-
CheckMXRecordDescription Value
+
 
-
Description: Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CheckMXRecord
-
SubGroup: Core  
+
|description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'CheckMXRecord'} =  '1';
+
|valid=1  
-
+
|required=1  
-
CheckMXRecord::NameserverDescription Value
+
|config=$Self->{'CheckMXRecord'} =  '1';
-
Description: Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=CheckMXRecord::Nameserver
-
Required: 0  
+
|description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.  
-
Config-Setting:  $Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';
+
|group=Framework  
-
+
|subgroup=Core  
-
CheckEmailAddressesDescription Value
+
|valid=0  
-
Description: Makes the application check the syntax of email addresses.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';
-
SubGroup: Core  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'CheckEmailAddresses'} =  '1';
+
|key=CheckEmailAddresses
-
+
|description=Makes the application check the syntax of email addresses.  
-
CheckEmailValidAddressDescription Value
+
|group=Framework  
-
Description: Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").  
+
|subgroup=Core  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'CheckEmailAddresses'} =  '1';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';
+
 
-
+
{{otrs/ConfigTable
-
CheckEmailInvalidAddressDescription Value
+
|key=CheckEmailValidAddress
-
Description: Defines a regular expression that filters all email addresses that should not be used in the application.  
+
|description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core  
+
|subgroup=Core  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';
+
|config=$Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';
-
+
}}
-
CGILogPrefixDescription Value
+
 
-
Description: Specifies the text that should appear in the log file to denote a CGI script entry.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CheckEmailInvalidAddress
-
SubGroup: Core  
+
|description=Defines a regular expression that filters all email addresses that should not be used in the application.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'CGILogPrefix'} =  'OTRS-CGI';
+
|valid=1  
-
+
|required=1  
-
DemoSystemDescription Value
+
|config=$Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';
-
Description: Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=CGILogPrefix
-
Required: 1  
+
|description=Specifies the text that should appear in the log file to denote a CGI script entry.  
-
Config-Setting:  $Self->{'DemoSystem'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core  
-
SwitchToUserDescription Value
+
|valid=1  
-
Description: Allows the administrators to login as other users, via the users administration panel.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'CGILogPrefix'} =  'OTRS-CGI';
-
SubGroup: Core  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SwitchToUser'} =  '0';
+
|key=DemoSystem
-
+
|description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.  
-
NotificationSenderNameDescription Value
+
|group=Framework  
-
Description: Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.  
+
|subgroup=Core  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'DemoSystem'} =  '0';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'NotificationSenderName'} =  'OTRS Notification Master';
+
 
-
+
{{otrs/ConfigTable
-
NotificationSenderEmailDescription Value
+
|key=SwitchToUser
-
Description: Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.  
+
|description=Allows the administrators to login as other users, via the users administration panel.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core  
+
|subgroup=Core  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';
+
|config=$Self->{'SwitchToUser'} =  '0';
-
+
}}
-
System::Customer::PermissionDescription Value
+
 
-
Description: Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=NotificationSenderName
-
SubGroup: Core  
+
|description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'System::Customer::Permission'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'NotificationSenderName'} =  'OTRS Notification Master';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=NotificationSenderEmail
 +
|description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.  
 +
|group=Framework  
 +
|subgroup=Core  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=System::Customer::Permission
 +
|description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.  
 +
|group=Framework  
 +
|subgroup=Core  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'System::Customer::Permission'} =  [
   'ro',
   'ro',
   'rw'
   'rw'
];
];
-
+
}}
-
LanguageDebugDescription Value
+
 
-
Description: Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=LanguageDebug
-
SubGroup: Core  
+
|description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core  
-
Config-Setting:  $Self->{'LanguageDebug'} =  '0';
+
|valid=0  
-
+
|required=0  
-
Secure::DisableBannerDescription Value
+
|config=$Self->{'LanguageDebug'} =  '0';
-
Description: If enabled, the OTRS version tag will be removed from the HTTP headers.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Secure::DisableBanner
-
Required: 0  
+
|description=If enabled, the OTRS version tag will be removed from the HTTP headers.  
-
Config-Setting:  $Self->{'Secure::DisableBanner'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core  
-
StandardResponse2QueueByCreatingDescription Value
+
|valid=0  
-
Description: List of default StandardResponses which are assigned automatically to new Queues upon creation.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Secure::DisableBanner'} =  '0';
-
SubGroup: Core  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'StandardResponse2QueueByCreating'} =  [
+
|key=StandardResponse2QueueByCreating
 +
|description=List of default StandardResponses which are assigned automatically to new Queues upon creation.  
 +
|group=Framework  
 +
|subgroup=Core  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'StandardResponse2QueueByCreating'} =  [
   ''
   ''
];
];
-
+
}}
-
Core::LinkObjectLinkObject::ViewModeDescription Value
+
 
-
Description: Determines the way the linked objects are displayed in each zoom mask.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::LinkObjectLinkObject::ViewMode
-
SubGroup: Core::LinkObject  
+
|description=Determines the way the linked objects are displayed in each zoom mask.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::LinkObject  
-
Config-Setting:  $Self->{'LinkObject::ViewMode'} =  'Simple';
+
|valid=1  
-
+
|required=1  
-
LinkObject::Type###NormalDescription Value
+
|config=$Self->{'LinkObject::ViewMode'} =  'Simple';
-
Description: Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::LinkObject  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=LinkObject::Type###Normal
-
Required: 1  
+
|description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.  
-
Config-Setting:  $Self->{'LinkObject::Type'}->{'Normal'} =  {
+
|group=Framework  
 +
|subgroup=Core::LinkObject  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'LinkObject::Type'}->{'Normal'} =  {
   'SourceName' => 'Normal',
   'SourceName' => 'Normal',
   'TargetName' => 'Normal'
   'TargetName' => 'Normal'
};
};
-
+
}}
-
LinkObject::Type###ParentChildDescription Value
+
 
-
Description: Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=LinkObject::Type###ParentChild
-
SubGroup: Core::LinkObject  
+
|description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::LinkObject  
-
Config-Setting:  $Self->{'LinkObject::Type'}->{'ParentChild'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'LinkObject::Type'}->{'ParentChild'} =  {
   'SourceName' => 'Parent',
   'SourceName' => 'Parent',
   'TargetName' => 'Child'
   'TargetName' => 'Child'
};
};
-
+
}}
-
LinkObject::TypeGroup###0001Description Value
+
 
-
Description: Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=LinkObject::TypeGroup###0001
-
SubGroup: Core::LinkObject  
+
|description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::LinkObject  
-
Config-Setting:  $Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
   'Normal',
   'Normal',
   'ParentChild'
   'ParentChild'
];
];
-
+
}}
-
Core::LogLogModuleDescription Value
+
 
-
Description: Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::LogLogModule
-
SubGroup: Core::Log  
+
|description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Log  
-
Config-Setting:  $Self->{'LogModule'} =  'Kernel::System::Log::SysLog';
+
|valid=1  
-
+
|required=1  
-
LogModule::SysLog::FacilityDescription Value
+
|config=$Self->{'LogModule'} =  'Kernel::System::Log::SysLog';
-
Description: If "SysLog" was selected for LogModule, a special log facility can be specified.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Log  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=LogModule::SysLog::Facility
-
Required: 1  
+
|description=If "SysLog" was selected for LogModule, a special log facility can be specified.  
-
Config-Setting:  $Self->{'LogModule::SysLog::Facility'} =  'user';
+
|group=Framework  
-
+
|subgroup=Core::Log  
-
LogModule::SysLog::LogSockDescription Value
+
|valid=1  
-
Description: If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'LogModule::SysLog::Facility'} =  'user';
-
SubGroup: Core::Log  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'LogModule::SysLog::LogSock'} =  'unix';
+
|key=LogModule::SysLog::LogSock
-
+
|description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').  
-
LogModule::SysLog::CharsetDescription Value
+
|group=Framework  
-
Description: If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.  
+
|subgroup=Core::Log  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Log  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'LogModule::SysLog::LogSock'} =  'unix';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';
+
 
-
+
{{otrs/ConfigTable
-
LogModule::LogFileDescription Value
+
|key=LogModule::SysLog::Charset
-
Description: If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.  
+
|description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Log  
+
|subgroup=Core::Log  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';
+
|config=$Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';
-
+
}}
-
LogModule::LogFile::DateDescription Value
+
 
-
Description: Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=LogModule::LogFile
-
SubGroup: Core::Log  
+
|description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Log  
-
Config-Setting:  $Self->{'LogModule::LogFile::Date'} =  '0';
+
|valid=1  
-
+
|required=1  
-
Core::MIME-ViewerMIME-Viewer###application/excelDescription Value
+
|config=$Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';
-
Description: Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::MIME-Viewer  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=LogModule::LogFile::Date
-
Required: 0  
+
|description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.  
-
Config-Setting:  $Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';
+
|group=Framework  
-
+
|subgroup=Core::Log  
-
MIME-Viewer###application/mswordDescription Value
+
|valid=1  
-
Description: Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'LogModule::LogFile::Date'} =  '0';
-
SubGroup: Core::MIME-Viewer  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';
+
|key=Core::MIME-ViewerMIME-Viewer###application/excel
-
+
|description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.  
-
MIME-Viewer###application/pdfDescription Value
+
|group=Framework  
-
Description: Specifies the path to the converter that allows the view of PDF documents, in the web interface.  
+
|subgroup=Core::MIME-Viewer  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Core::MIME-Viewer  
+
|required=0  
-
Valid: 0  
+
|config=$Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';
+
 
-
+
{{otrs/ConfigTable
-
MIME-Viewer###text/xmlDescription Value
+
|key=MIME-Viewer###application/msword
-
Description: Specifies the path to the converter that allows the view of XML files, in the web interface.  
+
|description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::MIME-Viewer  
+
|subgroup=Core::MIME-Viewer  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';
+
|config=$Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';
-
+
}}
-
Core::MirrorDBCore::MirrorDB::DSNDescription Value
+
 
-
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=MIME-Viewer###application/pdf
-
SubGroup: Core::MirrorDB  
+
|description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::MIME-Viewer  
-
Config-Setting:  $Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';
+
|valid=0  
-
+
|required=0  
-
Core::MirrorDB::UserDescription Value
+
|config=$Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';
-
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::MirrorDB  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=MIME-Viewer###text/xml
-
Required: 0  
+
|description=Specifies the path to the converter that allows the view of XML files, in the web interface.  
-
Config-Setting:  $Self->{'Core::MirrorDB::User'} =  'some_user';
+
|group=Framework  
-
+
|subgroup=Core::MIME-Viewer  
-
Core::MirrorDB::PasswordDescription Value
+
|valid=0  
-
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';
-
SubGroup: Core::MirrorDB  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Core::MirrorDB::Password'} =  'some_password';
+
|key=Core::MirrorDBCore::MirrorDB::DSN
-
+
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.  
-
Core::PDFPDFDescription Value
+
|group=Framework  
-
Description: Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.  
+
|subgroup=Core::MirrorDB  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Core::PDF  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'PDF'} =  '1';
+
 
-
+
{{otrs/ConfigTable
-
PDF::LogoFileDescription Value
+
|key=Core::MirrorDB::User
-
Description: Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).  
+
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::PDF  
+
|subgroup=Core::MirrorDB  
-
Valid: 1  
+
|valid=0  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';
+
|config=$Self->{'Core::MirrorDB::User'} =  'some_user';
-
+
}}
-
PDF::PageSizeDescription Value
+
 
-
Description: Defines the standard size of PDF pages.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::MirrorDB::Password
-
SubGroup: Core::PDF  
+
|description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::MirrorDB  
-
Config-Setting:  $Self->{'PDF::PageSize'} =  'a4';
+
|valid=0  
-
+
|required=0  
-
PDF::MaxPagesDescription Value
+
|config=$Self->{'Core::MirrorDB::Password'} =  'some_password';
-
Description: Defines the maximum number of pages per PDF file.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::PDF  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Core::PDFPDF
-
Required: 1  
+
|description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.  
-
Config-Setting:  $Self->{'PDF::MaxPages'} =  '100';
+
|group=Framework  
-
+
|subgroup=Core::PDF  
-
PDF::TTFontFile###ProportionalDescription Value
+
|valid=1  
-
Description: Defines the path and TTF-File to handle proportional font in PDF documents.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'PDF'} =  '1';
-
SubGroup: Core::PDF  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';
+
|key=PDF::LogoFile
-
+
|description=Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).  
-
PDF::TTFontFile###ProportionalBoldDescription Value
+
|group=Framework  
-
Description: Defines the path and TTF-File to handle bold proportional font in PDF documents.  
+
|subgroup=Core::PDF  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::PDF  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';
+
 
-
+
{{otrs/ConfigTable
-
PDF::TTFontFile###ProportionalItalicDescription Value
+
|key=PDF::PageSize
-
Description: Defines the path and TTF-File to handle italic proportional font in PDF documents.  
+
|description=Defines the standard size of PDF pages.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::PDF  
+
|subgroup=Core::PDF  
-
Valid: 0  
+
|valid=1  
-
Required: 0  
+
|required=1  
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';
+
|config=$Self->{'PDF::PageSize'} =  'a4';
-
+
}}
-
PDF::TTFontFile###ProportionalBoldItalicDescription Value
+
 
-
Description: Defines the path and TTF-File to handle bold italic proportional font in PDF documents.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PDF::MaxPages
-
SubGroup: Core::PDF  
+
|description=Defines the maximum number of pages per PDF file.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::PDF  
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';
+
|valid=1  
-
+
|required=1  
-
PDF::TTFontFile###MonospacedDescription Value
+
|config=$Self->{'PDF::MaxPages'} =  '100';
-
Description: Defines the path and TTF-File to handle monospaced font in PDF documents.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::PDF  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=PDF::TTFontFile###Proportional
-
Required: 1  
+
|description=Defines the path and TTF-File to handle proportional font in PDF documents.  
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';
+
|group=Framework  
-
+
|subgroup=Core::PDF  
-
PDF::TTFontFile###MonospacedBoldDescription Value
+
|valid=1  
-
Description: Defines the path and TTF-File to handle bold monospaced font in PDF documents.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';
-
SubGroup: Core::PDF  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';
+
|key=PDF::TTFontFile###ProportionalBold
-
+
|description=Defines the path and TTF-File to handle bold proportional font in PDF documents.  
-
PDF::TTFontFile###MonospacedItalicDescription Value
+
|group=Framework  
-
Description: Defines the path and TTF-File to handle italic monospaced font in PDF documents.  
+
|subgroup=Core::PDF  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::PDF  
+
|required=1  
-
Valid: 0  
+
|config=$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';
+
 
-
+
{{otrs/ConfigTable
-
PDF::TTFontFile###MonospacedBoldItalicDescription Value
+
|key=PDF::TTFontFile###ProportionalItalic
-
Description: Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.  
+
|description=Defines the path and TTF-File to handle italic proportional font in PDF documents.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::PDF  
+
|subgroup=Core::PDF  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';
+
|config=$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';
-
+
}}
-
Core::PackagePackage::FileUploadDescription Value
+
 
-
Description: Enables file upload in the package manager frontend.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PDF::TTFontFile###ProportionalBoldItalic
-
SubGroup: Core::Package  
+
|description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::PDF  
-
Config-Setting:  $Self->{'Package::FileUpload'} =  '1';
+
|valid=1  
-
+
|required=1  
-
Package::RepositoryRootDescription Value
+
|config=$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';
-
Description: Defines the location to get online repository list for additional packages. The first available result will be used.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Package  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=PDF::TTFontFile###Monospaced
-
Required: 0  
+
|description=Defines the path and TTF-File to handle monospaced font in PDF documents.  
-
Config-Setting:  $Self->{'Package::RepositoryRoot'} =  [
+
|group=Framework  
 +
|subgroup=Core::PDF  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=PDF::TTFontFile###MonospacedBold
 +
|description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.  
 +
|group=Framework  
 +
|subgroup=Core::PDF  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=PDF::TTFontFile###MonospacedItalic
 +
|description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.  
 +
|group=Framework  
 +
|subgroup=Core::PDF  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=PDF::TTFontFile###MonospacedBoldItalic
 +
|description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.  
 +
|group=Framework  
 +
|subgroup=Core::PDF  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Core::PackagePackage::FileUpload
 +
|description=Enables file upload in the package manager frontend.  
 +
|group=Framework  
 +
|subgroup=Core::Package  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Package::FileUpload'} =  '1';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Package::RepositoryRoot
 +
|description=Defines the location to get online repository list for additional packages. The first available result will be used.  
 +
|group=Framework  
 +
|subgroup=Core::Package  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Package::RepositoryRoot'} =  [
   'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
   'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
   'http://otrs.org/repository.xml'
   'http://otrs.org/repository.xml'
];
];
-
+
}}
-
Package::RepositoryListDescription Value
+
 
-
Description: Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Package::RepositoryList
-
SubGroup: Core::Package  
+
|description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Package  
-
Config-Setting:  $Self->{'Package::RepositoryList'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Package::RepositoryList'} =  {
   'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
   'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};
};
-
+
}}
-
Package::RepositoryAccessRegExpDescription Value
+
 
-
Description: Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Package::RepositoryAccessRegExp
-
SubGroup: Core::Package  
+
|description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Package  
-
Config-Setting:  $Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';
+
|valid=0  
-
+
|required=0  
-
Package::TimeoutDescription Value
+
|config=$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';
-
Description: Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Package  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Package::Timeout
-
Required: 1  
+
|description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".  
-
Config-Setting:  $Self->{'Package::Timeout'} =  '15';
+
|group=Framework  
-
+
|subgroup=Core::Package  
-
Package::ProxyDescription Value
+
|valid=1  
-
Description: Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Package::Timeout'} =  '15';
-
SubGroup: Core::Package  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';
+
|key=Package::Proxy
-
+
|description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".  
-
Core::PerformanceLogPerformanceLogDescription Value
+
|group=Framework  
-
Description: Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.  
+
|subgroup=Core::Package  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Core::PerformanceLog  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'PerformanceLog'} =  '0';
+
 
-
+
{{otrs/ConfigTable
-
PerformanceLog::FileDescription Value
+
|key=Core::PerformanceLogPerformanceLog
-
Description: Specifies the path of the file for the performance log.  
+
|description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::PerformanceLog  
+
|subgroup=Core::PerformanceLog  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';
+
|config=$Self->{'PerformanceLog'} =  '0';
-
+
}}
-
PerformanceLog::FileMaxDescription Value
+
 
-
Description: Defines the maximum size (in MB) of the log file.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PerformanceLog::File
-
SubGroup: Core::PerformanceLog  
+
|description=Specifies the path of the file for the performance log.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::PerformanceLog  
-
Config-Setting:  $Self->{'PerformanceLog::FileMax'} =  '25';
+
|valid=1  
-
+
|required=1  
-
Core::SOAPSOAP::UserDescription Value
+
|config=$Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';
-
Description: Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::SOAP  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=PerformanceLog::FileMax
-
Required: 0  
+
|description=Defines the maximum size (in MB) of the log file.  
-
Config-Setting:  $Self->{'SOAP::User'} =  'some_user';
+
|group=Framework  
-
+
|subgroup=Core::PerformanceLog  
-
SOAP::PasswordDescription Value
+
|valid=1  
-
Description: Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'PerformanceLog::FileMax'} =  '25';
-
SubGroup: Core::SOAP  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SOAP::Password'} =  'some_pass';
+
|key=Core::SOAPSOAP::User
-
+
|description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).  
-
Core::SendmailSendmailModuleDescription Value
+
|group=Framework  
-
Description: Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.  
+
|subgroup=Core::SOAP  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Core::Sendmail  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'SOAP::User'} =  'some_user';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';
+
 
-
+
{{otrs/ConfigTable
-
SendmailModule::CMDDescription Value
+
|key=SOAP::Password
-
Description: If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.  
+
|description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Sendmail  
+
|subgroup=Core::SOAP  
-
Valid: 1  
+
|valid=0  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';
+
|config=$Self->{'SOAP::Password'} =  'some_pass';
-
+
}}
-
SendmailModule::HostDescription Value
+
 
-
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::SendmailSendmailModule
-
SubGroup: Core::Sendmail  
+
|description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Sendmail  
-
Config-Setting:  $Self->{'SendmailModule::Host'} =  'mail.example.com';
+
|valid=1  
-
+
|required=1  
-
SendmailModule::PortDescription Value
+
|config=$Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';
-
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Sendmail  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=SendmailModule::CMD
-
Required: 0  
+
|description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.  
-
Config-Setting:  $Self->{'SendmailModule::Port'} =  '25';
+
|group=Framework  
-
+
|subgroup=Core::Sendmail  
-
SendmailModule::AuthUserDescription Value
+
|valid=1  
-
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';
-
SubGroup: Core::Sendmail  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';
+
|key=SendmailModule::Host
-
+
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.  
-
SendmailModule::AuthPasswordDescription Value
+
|group=Framework  
-
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.  
+
|subgroup=Core::Sendmail  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Sendmail  
+
|required=1  
-
Valid: 0  
+
|config=$Self->{'SendmailModule::Host'} =  'mail.example.com';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';
+
 
-
+
{{otrs/ConfigTable
-
SendmailBccDescription Value
+
|key=SendmailModule::Port
-
Description: Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.  
+
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Sendmail  
+
|subgroup=Core::Sendmail  
-
Valid: 1  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'SendmailBcc'} =  '';
+
|config=$Self->{'SendmailModule::Port'} =  '25';
-
+
}}
-
SendmailNotificationEnvelopeFromDescription Value
+
 
-
Description: If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=SendmailModule::AuthUser
-
SubGroup: Core::Sendmail  
+
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Sendmail  
-
Config-Setting:  $Self->{'SendmailNotificationEnvelopeFrom'} =  '';
+
|valid=0  
-
+
|required=0  
-
SendmailEncodingForceDescription Value
+
|config=$Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';
-
Description: Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Sendmail  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=SendmailModule::AuthPassword
-
Required: 0  
+
|description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.  
-
Config-Setting:  $Self->{'SendmailEncodingForce'} =  'base64';
+
|group=Framework  
-
+
|subgroup=Core::Sendmail  
-
Core::SessionSessionModuleDescription Value
+
|valid=0  
-
Description: Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';
-
SubGroup: Core::Session  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';
+
|key=SendmailBcc
-
+
|description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.  
-
SessionNameDescription Value
+
|group=Framework  
-
Description: Defines the name of the session key. E.g. Session, SessionID or OTRS.  
+
|subgroup=Core::Sendmail  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Session  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'SendmailBcc'} =  '';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SessionName'} =  'Session';
+
 
-
+
{{otrs/ConfigTable
-
SessionCheckRemoteIPDescription Value
+
|key=SendmailNotificationEnvelopeFrom
-
Description: Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.  
+
|description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Session  
+
|subgroup=Core::Sendmail  
-
Valid: 1  
+
|valid=0  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'SessionCheckRemoteIP'} =  '1';
+
|config=$Self->{'SendmailNotificationEnvelopeFrom'} =  '';
-
+
}}
-
SessionDeleteIfNotRemoteIDDescription Value
+
 
-
Description: Deletes a session if the session id is used with an invalid remote IP address.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=SendmailEncodingForce
-
SubGroup: Core::Session  
+
|description=Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Sendmail  
-
Config-Setting:  $Self->{'SessionDeleteIfNotRemoteID'} =  '1';
+
|valid=0  
-
+
|required=0  
-
SessionMaxTimeDescription Value
+
|config=$Self->{'SendmailEncodingForce'} =  'base64';
-
Description: Defines the maximal valid time (in seconds) for a session id.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Session  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Core::SessionSessionModule
-
Required: 1  
+
|description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.  
-
Config-Setting:  $Self->{'SessionMaxTime'} =  '57600';
+
|group=Framework  
-
+
|subgroup=Core::Session  
-
SessionMaxIdleTimeDescription Value
+
|valid=1  
-
Description: Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';
-
SubGroup: Core::Session  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SessionMaxIdleTime'} =  '21600';
+
|key=SessionName
-
+
|description=Defines the name of the session key. E.g. Session, SessionID or OTRS.  
-
SessionDeleteIfTimeToOldDescription Value
+
|group=Framework  
-
Description: Deletes requested sessions if they have timed out.  
+
|subgroup=Core::Session  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Session  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'SessionName'} =  'Session';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SessionDeleteIfTimeToOld'} =  '1';
+
 
-
+
{{otrs/ConfigTable
-
SessionUseCookieDescription Value
+
|key=SessionCheckRemoteIP
-
Description: Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.  
+
|description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Session  
+
|subgroup=Core::Session  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'SessionUseCookie'} =  '1';
+
|config=$Self->{'SessionCheckRemoteIP'} =  '1';
-
+
}}
-
SessionUseCookieAfterBrowserCloseDescription Value
+
 
-
Description: Stores cookies after the browser has been closed.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=SessionDeleteIfNotRemoteID
-
SubGroup: Core::Session  
+
|description=Deletes a session if the session id is used with an invalid remote IP address.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Session  
-
Config-Setting:  $Self->{'SessionUseCookieAfterBrowserClose'} =  '0';
+
|valid=1  
-
+
|required=1  
-
SessionCSRFProtectionDescription Value
+
|config=$Self->{'SessionDeleteIfNotRemoteID'} =  '1';
-
Description: Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Session  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=SessionMaxTime
-
Required: 1  
+
|description=Defines the maximal valid time (in seconds) for a session id.  
-
Config-Setting:  $Self->{'SessionCSRFProtection'} =  '1';
+
|group=Framework  
-
+
|subgroup=Core::Session  
-
SessionDirDescription Value
+
|valid=1  
-
Description: If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'SessionMaxTime'} =  '57600';
-
SubGroup: Core::Session  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';
+
|key=SessionMaxIdleTime
-
+
|description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.  
-
SessionTableDescription Value
+
|group=Framework  
-
Description: If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.  
+
|subgroup=Core::Session  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Session  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'SessionMaxIdleTime'} =  '21600';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SessionTable'} =  'sessions';
+
 
-
+
{{otrs/ConfigTable
-
SessionTableIDDescription Value
+
|key=SessionDeleteIfTimeToOld
-
Description: If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.  
+
|description=Deletes requested sessions if they have timed out.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Session  
+
|subgroup=Core::Session  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'SessionTableID'} =  'session_id';
+
|config=$Self->{'SessionDeleteIfTimeToOld'} =  '1';
-
+
}}
-
SessionTableValueDescription Value
+
 
-
Description: If "DB" was selected for SessionModule, a column for the values in session table must be specified.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=SessionUseCookie
-
SubGroup: Core::Session  
+
|description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Session  
-
Config-Setting:  $Self->{'SessionTableValue'} =  'session_value';
+
|valid=1  
-
+
|required=1  
-
SessionSaveLoginPasswdDescription Value
+
|config=$Self->{'SessionUseCookie'} =  '1';
-
Description: Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Session  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=SessionUseCookieAfterBrowserClose
-
Required: 1  
+
|description=Stores cookies after the browser has been closed.  
-
Config-Setting:  $Self->{'SessionSaveLoginPasswd'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Session  
-
CustomerPanelSessionNameDescription Value
+
|valid=1  
-
Description: Defines the name of the key for customer sessions.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'SessionUseCookieAfterBrowserClose'} =  '0';
-
SubGroup: Core::Session  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'CustomerPanelSessionName'} =  'CSID';
+
|key=SessionCSRFProtection
-
+
|description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).  
-
Core::SpellCheckerSpellCheckerDescription Value
+
|group=Framework  
-
Description: Enables spell checker support.  
+
|subgroup=Core::Session  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::SpellChecker  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'SessionCSRFProtection'} =  '1';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SpellChecker'} =  '0';
+
 
-
+
{{otrs/ConfigTable
-
SpellCheckerBinDescription Value
+
|key=SessionDir
-
Description: Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.  
+
|description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::SpellChecker  
+
|subgroup=Core::Session  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';
+
|config=$Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';
-
+
}}
-
SpellCheckerDictDefaultDescription Value
+
 
-
Description: Defines the default spell checker dictionary.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=SessionTable
-
SubGroup: Core::SpellChecker  
+
|description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Session  
-
Config-Setting:  $Self->{'SpellCheckerDictDefault'} =  'english';
+
|valid=1  
-
+
|required=1  
-
SpellCheckerIgnoreDescription Value
+
|config=$Self->{'SessionTable'} =  'sessions';
-
Description: Defines a default list of words, that are ignored by the spell checker.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::SpellChecker  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=SessionTableID
-
Required: 1  
+
|description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.  
-
Config-Setting:  $Self->{'SpellCheckerIgnore'} =  [
+
|group=Framework  
 +
|subgroup=Core::Session  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SessionTableID'} =  'session_id';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=SessionTableValue
 +
|description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.  
 +
|group=Framework  
 +
|subgroup=Core::Session  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SessionTableValue'} =  'session_value';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=SessionSaveLoginPasswd
 +
|description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.  
 +
|group=Framework  
 +
|subgroup=Core::Session  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SessionSaveLoginPasswd'} =  '0';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=CustomerPanelSessionName
 +
|description=Defines the name of the key for customer sessions.  
 +
|group=Framework  
 +
|subgroup=Core::Session  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPanelSessionName'} =  'CSID';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Core::SpellCheckerSpellChecker
 +
|description=Enables spell checker support.  
 +
|group=Framework  
 +
|subgroup=Core::SpellChecker  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SpellChecker'} =  '0';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=SpellCheckerBin
 +
|description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.  
 +
|group=Framework  
 +
|subgroup=Core::SpellChecker  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=SpellCheckerDictDefault
 +
|description=Defines the default spell checker dictionary.  
 +
|group=Framework  
 +
|subgroup=Core::SpellChecker  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SpellCheckerDictDefault'} =  'english';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=SpellCheckerIgnore
 +
|description=Defines a default list of words, that are ignored by the spell checker.  
 +
|group=Framework  
 +
|subgroup=Core::SpellChecker  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'SpellCheckerIgnore'} =  [
   'www',
   'www',
   'webmail',
   'webmail',
Line 877: Line 1,055:
   'rfc'
   'rfc'
];
];
-
+
}}
-
Core::StatsStats::StatsHookDescription Value
+
 
-
Description: Sets the stats hook.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::StatsStats::StatsHook
-
SubGroup: Core::Stats  
+
|description=Sets the stats hook.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Stats  
-
Config-Setting:  $Self->{'Stats::StatsHook'} =  'Stat#';
+
|valid=1  
-
+
|required=1  
-
Stats::StatsStartNumberDescription Value
+
|config=$Self->{'Stats::StatsHook'} =  'Stat#';
-
Description: Start number for statistics counting. Every new stat increments this number.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Stats  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Stats::StatsStartNumber
-
Required: 1  
+
|description=Start number for statistics counting. Every new stat increments this number.  
-
Config-Setting:  $Self->{'Stats::StatsStartNumber'} =  '10000';
+
|group=Framework  
-
+
|subgroup=Core::Stats  
-
Stats::MaxXaxisAttributesDescription Value
+
|valid=1  
-
Description: Defines the default maximum number of X-axis attributes for the time scale.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Stats::StatsStartNumber'} =  '10000';
-
SubGroup: Core::Stats  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::MaxXaxisAttributes'} =  '1000';
+
|key=Stats::MaxXaxisAttributes
-
+
|description=Defines the default maximum number of X-axis attributes for the time scale.  
-
Core::Stats::GraphStats::Graph::t_marginDescription Value
+
|group=Framework  
-
Description: Specifies the top margin of the chart.  
+
|subgroup=Core::Stats  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Core::Stats::Graph  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'Stats::MaxXaxisAttributes'} =  '1000';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Stats::Graph::t_margin'} =  '10';
+
 
-
+
{{otrs/ConfigTable
-
Stats::Graph::l_marginDescription Value
+
|key=Core::Stats::GraphStats::Graph::t_margin
-
Description: Specifies the left margin of the chart.  
+
|description=Specifies the top margin of the chart.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Stats::Graph  
+
|subgroup=Core::Stats::Graph  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Stats::Graph::l_margin'} =  '10';
+
|config=$Self->{'Stats::Graph::t_margin'} =  '10';
-
+
}}
-
Stats::Graph::b_marginDescription Value
+
 
-
Description: Specifies the bottom margin of the chart.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::Graph::l_margin
-
SubGroup: Core::Stats::Graph  
+
|description=Specifies the left margin of the chart.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Stats::Graph  
-
Config-Setting:  $Self->{'Stats::Graph::b_margin'} =  '10';
+
|valid=1  
-
+
|required=1  
-
Stats::Graph::r_marginDescription Value
+
|config=$Self->{'Stats::Graph::l_margin'} =  '10';
-
Description: Specifies the right margin of the chart.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Stats::Graph  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Stats::Graph::b_margin
-
Required: 1  
+
|description=Specifies the bottom margin of the chart.  
-
Config-Setting:  $Self->{'Stats::Graph::r_margin'} =  '20';
+
|group=Framework  
-
+
|subgroup=Core::Stats::Graph  
-
Stats::Graph::bgclrDescription Value
+
|valid=1  
-
Description: Specifies the background color of the picture.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Stats::Graph::b_margin'} =  '10';
-
SubGroup: Core::Stats::Graph  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::Graph::bgclr'} =  'white';
+
|key=Stats::Graph::r_margin
-
+
|description=Specifies the right margin of the chart.  
-
Stats::Graph::transparentDescription Value
+
|group=Framework  
-
Description: Makes the picture transparent.  
+
|subgroup=Core::Stats::Graph  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Stats::Graph  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Stats::Graph::r_margin'} =  '20';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Stats::Graph::transparent'} =  '0';
+
 
-
+
{{otrs/ConfigTable
-
Stats::Graph::fgclrDescription Value
+
|key=Stats::Graph::bgclr
-
Description: Specifies the border color of the chart.  
+
|description=Specifies the background color of the picture.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Stats::Graph  
+
|subgroup=Core::Stats::Graph  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Stats::Graph::fgclr'} =  'black';
+
|config=$Self->{'Stats::Graph::bgclr'} =  'white';
-
+
}}
-
Stats::Graph::boxclrDescription Value
+
 
-
Description: Specifies the background color of the chart.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::Graph::transparent
-
SubGroup: Core::Stats::Graph  
+
|description=Makes the picture transparent.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Stats::Graph  
-
Config-Setting:  $Self->{'Stats::Graph::boxclr'} =  'white';
+
|valid=1  
-
+
|required=1  
-
Stats::Graph::accentclrDescription Value
+
|config=$Self->{'Stats::Graph::transparent'} =  '0';
-
Description: Specifies the border color of the legend.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Stats::Graph  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Stats::Graph::fgclr
-
Required: 1  
+
|description=Specifies the border color of the chart.  
-
Config-Setting:  $Self->{'Stats::Graph::accentclr'} =  'black';
+
|group=Framework  
-
+
|subgroup=Core::Stats::Graph  
-
Stats::Graph::legendclrDescription Value
+
|valid=1  
-
Description: Specifies the text color of the legend.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Stats::Graph::fgclr'} =  'black';
-
SubGroup: Core::Stats::Graph  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::Graph::legendclr'} =  'black';
+
|key=Stats::Graph::boxclr
-
+
|description=Specifies the background color of the chart.  
-
Stats::Graph::textclrDescription Value
+
|group=Framework  
-
Description: Specifies the text color of the chart (e. g. caption).  
+
|subgroup=Core::Stats::Graph  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Stats::Graph  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Stats::Graph::boxclr'} =  'white';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Stats::Graph::textclr'} =  'black';
+
 
-
+
{{otrs/ConfigTable
-
Stats::Graph::dclrsDescription Value
+
|key=Stats::Graph::accentclr
-
Description: Defines the colors for the graphs.  
+
|description=Specifies the border color of the legend.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Stats::Graph  
+
|subgroup=Core::Stats::Graph  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Stats::Graph::dclrs'} =  [
+
|config=$Self->{'Stats::Graph::accentclr'} =  'black';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Stats::Graph::legendclr
 +
|description=Specifies the text color of the legend.  
 +
|group=Framework  
 +
|subgroup=Core::Stats::Graph  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::Graph::legendclr'} =  'black';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Stats::Graph::textclr
 +
|description=Specifies the text color of the chart (e. g. caption).  
 +
|group=Framework  
 +
|subgroup=Core::Stats::Graph  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::Graph::textclr'} =  'black';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Stats::Graph::dclrs
 +
|description=Defines the colors for the graphs.  
 +
|group=Framework  
 +
|subgroup=Core::Stats::Graph  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::Graph::dclrs'} =  [
   'red',
   'red',
   'green',
   'green',
Line 1,016: Line 1,224:
   'lbrown'
   'lbrown'
];
];
-
+
}}
-
Stats::Graph::line_widthDescription Value
+
 
-
Description: Defines the boldness of the line drawed by the graph.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::Graph::line_width
-
SubGroup: Core::Stats::Graph  
+
|description=Defines the boldness of the line drawed by the graph.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Stats::Graph  
-
Config-Setting:  $Self->{'Stats::Graph::line_width'} =  '1';
+
|valid=1  
-
+
|required=1  
-
Stats::Graph::legend_placementDescription Value
+
|config=$Self->{'Stats::Graph::line_width'} =  '1';
-
Description: Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Stats::Graph  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Stats::Graph::legend_placement
-
Required: 1  
+
|description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).  
-
Config-Setting:  $Self->{'Stats::Graph::legend_placement'} =  'BC';
+
|group=Framework  
-
+
|subgroup=Core::Stats::Graph  
-
Stats::Graph::legend_spacingDescription Value
+
|valid=1  
-
Description: Defines the spacing of the legends.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Stats::Graph::legend_placement'} =  'BC';
-
SubGroup: Core::Stats::Graph  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::Graph::legend_spacing'} =  '4';
+
|key=Stats::Graph::legend_spacing
-
+
|description=Defines the spacing of the legends.  
-
Stats::Graph::legend_marker_widthDescription Value
+
|group=Framework  
-
Description: Defines the width of the legend.  
+
|subgroup=Core::Stats::Graph  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Stats::Graph  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Stats::Graph::legend_spacing'} =  '4';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Stats::Graph::legend_marker_width'} =  '12';
+
 
-
+
{{otrs/ConfigTable
-
Stats::Graph::legend_marker_heightDescription Value
+
|key=Stats::Graph::legend_marker_width
-
Description: Defines the height of the legend.  
+
|description=Defines the width of the legend.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Stats::Graph  
+
|subgroup=Core::Stats::Graph  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Stats::Graph::legend_marker_height'} =  '8';
+
|config=$Self->{'Stats::Graph::legend_marker_width'} =  '12';
-
+
}}
-
Core::TimeTimeInputFormatDescription Value
+
 
-
Description: Defines the date input format used in forms (option or input fields).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::Graph::legend_marker_height
-
SubGroup: Core::Time  
+
|description=Defines the height of the legend.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Stats::Graph  
-
Config-Setting:  $Self->{'TimeInputFormat'} =  'Option';
+
|valid=1  
-
+
|required=1  
-
TimeShowAlwaysLongDescription Value
+
|config=$Self->{'Stats::Graph::legend_marker_height'} =  '8';
-
Description: Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Core::TimeTimeInputFormat
-
Required: 1  
+
|description=Defines the date input format used in forms (option or input fields).  
-
Config-Setting:  $Self->{'TimeShowAlwaysLong'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time  
-
TimeZoneDescription Value
+
|valid=1  
-
Description: Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeInputFormat'} =  'Option';
-
SubGroup: Core::Time  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeZone'} =  '+0';
+
|key=TimeShowAlwaysLong
-
+
|description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".  
-
TimeZoneUserDescription Value
+
|group=Framework  
-
Description: Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.  
+
|subgroup=Core::Time  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Time  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'TimeShowAlwaysLong'} =  '0';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'TimeZoneUser'} =  '0';
+
 
-
+
{{otrs/ConfigTable
-
TimeZoneUserBrowserAutoOffsetDescription Value
+
|key=TimeZone
-
Description: Sets the user time zone per user based on java script / browser time zone offset feature at login time.  
+
|description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Time  
+
|subgroup=Core::Time  
-
Valid: 1  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';
+
|config=$Self->{'TimeZone'} =  '+0';
-
+
}}
-
CalendarWeekDayStartDescription Value
+
 
-
Description: Define the start day of the week for the date picker.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeZoneUser
-
SubGroup: Core::Time  
+
|description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time  
-
Config-Setting:  $Self->{'CalendarWeekDayStart'} =  '1';
+
|valid=1  
-
+
|required=0  
-
TimeVacationDaysDescription Value
+
|config=$Self->{'TimeZoneUser'} =  '0';
-
Description: Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZoneUserBrowserAutoOffset
-
Required: 1  
+
|description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.  
-
Config-Setting:  $Self->{'TimeVacationDays'} =  {
+
|group=Framework  
 +
|subgroup=Core::Time  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=CalendarWeekDayStart
 +
|description=Define the start day of the week for the date picker.  
 +
|group=Framework  
 +
|subgroup=Core::Time  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CalendarWeekDayStart'} =  '1';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=TimeVacationDays
 +
|description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,125: Line 1,357:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTimeDescription Value
+
 
-
Description: Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime
-
SubGroup: Core::Time  
+
|description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,139: Line 1,373:
   }
   }
};
};
-
+
}}
-
TimeWorkingHoursDescription Value
+
 
-
Description: Defines the hours and week days to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours
-
SubGroup: Core::Time  
+
|description=Defines the hours and week days to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time  
-
Config-Setting:  $Self->{'TimeWorkingHours'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,225: Line 1,461:
   ]
   ]
};
};
-
+
}}
-
TimeShowCompleteDescriptionDescription Value
+
 
-
Description: Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeShowCompleteDescription
-
SubGroup: Core::Time  
+
|description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time  
-
Config-Setting:  $Self->{'TimeShowCompleteDescription'} =  '0';
+
|valid=1  
-
+
|required=1  
-
Core::Time::Calendar1TimeZone::Calendar1NameDescription Value
+
|config=$Self->{'TimeShowCompleteDescription'} =  '0';
-
Description: Defines the name of the indicated calendar.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar1  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Core::Time::Calendar1TimeZone::Calendar1Name
-
Required: 1  
+
|description=Defines the name of the indicated calendar.  
-
Config-Setting:  $Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar1  
-
TimeZone::Calendar1Description Value
+
|valid=1  
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';
-
SubGroup: Core::Time::Calendar1  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeZone::Calendar1'} =  '0';
+
|key=TimeZone::Calendar1
-
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
TimeVacationDays::Calendar1Description Value
+
|group=Framework  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|subgroup=Core::Time::Calendar1  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Time::Calendar1  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'TimeZone::Calendar1'} =  '0';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar1'} =  {
+
 
 +
{{otrs/ConfigTable
 +
|key=TimeVacationDays::Calendar1
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar1  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar1'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,270: Line 1,514:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar1Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar1
-
SubGroup: Core::Time::Calendar1  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar1  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,284: Line 1,530:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar1Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar1
-
SubGroup: Core::Time::Calendar1  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar1  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar1'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar1'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,370: Line 1,618:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar2TimeZone::Calendar2NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar2TimeZone::Calendar2Name
-
SubGroup: Core::Time::Calendar2  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar2  
-
Config-Setting:  $Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar2Description Value
+
|config=$Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar2  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar2
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar2'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar2  
-
TimeVacationDays::Calendar2Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar2'} =  '0';
-
SubGroup: Core::Time::Calendar2  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar2'} =  {
+
|key=TimeVacationDays::Calendar2
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar2  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar2'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,407: Line 1,661:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar2Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar2
-
SubGroup: Core::Time::Calendar2  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar2  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,421: Line 1,677:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar2Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar2
-
SubGroup: Core::Time::Calendar2  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar2  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar2'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar2'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,507: Line 1,765:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar3TimeZone::Calendar3NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar3TimeZone::Calendar3Name
-
SubGroup: Core::Time::Calendar3  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar3  
-
Config-Setting:  $Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar3Description Value
+
|config=$Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar3  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar3
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar3'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar3  
-
TimeVacationDays::Calendar3Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar3'} =  '0';
-
SubGroup: Core::Time::Calendar3  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar3'} =  {
+
|key=TimeVacationDays::Calendar3
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar3  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar3'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,544: Line 1,808:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar3Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar3
-
SubGroup: Core::Time::Calendar3  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar3  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,558: Line 1,824:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar3Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar3
-
SubGroup: Core::Time::Calendar3  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar3  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar3'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar3'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,644: Line 1,912:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar4TimeZone::Calendar4NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar4TimeZone::Calendar4Name
-
SubGroup: Core::Time::Calendar4  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar4  
-
Config-Setting:  $Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar4Description Value
+
|config=$Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar4  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar4
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar4'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar4  
-
TimeVacationDays::Calendar4Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar4'} =  '0';
-
SubGroup: Core::Time::Calendar4  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar4'} =  {
+
|key=TimeVacationDays::Calendar4
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar4  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar4'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,681: Line 1,955:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar4Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar4
-
SubGroup: Core::Time::Calendar4  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar4  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,695: Line 1,971:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar4Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar4
-
SubGroup: Core::Time::Calendar4  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar4  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar4'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar4'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,781: Line 2,059:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar5TimeZone::Calendar5NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar5TimeZone::Calendar5Name
-
SubGroup: Core::Time::Calendar5  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar5  
-
Config-Setting:  $Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar5Description Value
+
|config=$Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar5  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar5
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar5'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar5  
-
TimeVacationDays::Calendar5Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar5'} =  '0';
-
SubGroup: Core::Time::Calendar5  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar5'} =  {
+
|key=TimeVacationDays::Calendar5
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar5  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar5'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,818: Line 2,102:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar5Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar5
-
SubGroup: Core::Time::Calendar5  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar5  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,832: Line 2,118:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar5Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar5
-
SubGroup: Core::Time::Calendar5  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar5  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar5'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar5'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 1,918: Line 2,206:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar6TimeZone::Calendar6NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar6TimeZone::Calendar6Name
-
SubGroup: Core::Time::Calendar6  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar6  
-
Config-Setting:  $Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar6Description Value
+
|config=$Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar6  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar6
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar6'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar6  
-
TimeVacationDays::Calendar6Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar6'} =  '0';
-
SubGroup: Core::Time::Calendar6  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar6'} =  {
+
|key=TimeVacationDays::Calendar6
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar6  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar6'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 1,955: Line 2,249:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar6Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar6
-
SubGroup: Core::Time::Calendar6  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar6  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 1,969: Line 2,265:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar6Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar6
-
SubGroup: Core::Time::Calendar6  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar6  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar6'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar6'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 2,055: Line 2,353:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar7TimeZone::Calendar7NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar7TimeZone::Calendar7Name
-
SubGroup: Core::Time::Calendar7  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar7  
-
Config-Setting:  $Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar7Description Value
+
|config=$Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar7  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar7
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar7'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar7  
-
TimeVacationDays::Calendar7Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar7'} =  '0';
-
SubGroup: Core::Time::Calendar7  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar7'} =  {
+
|key=TimeVacationDays::Calendar7
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar7  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar7'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 2,092: Line 2,396:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar7Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar7
-
SubGroup: Core::Time::Calendar7  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar7  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 2,106: Line 2,412:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar7Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar7
-
SubGroup: Core::Time::Calendar7  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar7  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar7'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar7'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 2,192: Line 2,500:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar8TimeZone::Calendar8NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar8TimeZone::Calendar8Name
-
SubGroup: Core::Time::Calendar8  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar8  
-
Config-Setting:  $Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar8Description Value
+
|config=$Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar8  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar8
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar8'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar8  
-
TimeVacationDays::Calendar8Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar8'} =  '0';
-
SubGroup: Core::Time::Calendar8  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar8'} =  {
+
|key=TimeVacationDays::Calendar8
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar8  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar8'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 2,229: Line 2,543:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar8Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar8
-
SubGroup: Core::Time::Calendar8  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar8  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 2,243: Line 2,559:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar8Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar8
-
SubGroup: Core::Time::Calendar8  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar8  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar8'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar8'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 2,329: Line 2,647:
   ]
   ]
};
};
-
+
}}
-
Core::Time::Calendar9TimeZone::Calendar9NameDescription Value
+
 
-
Description: Defines the name of the indicated calendar.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::Time::Calendar9TimeZone::Calendar9Name
-
SubGroup: Core::Time::Calendar9  
+
|description=Defines the name of the indicated calendar.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar9  
-
Config-Setting:  $Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';
+
|valid=1  
-
+
|required=1  
-
TimeZone::Calendar9Description Value
+
|config=$Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';
-
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Time::Calendar9  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=TimeZone::Calendar9
-
Required: 1  
+
|description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.  
-
Config-Setting:  $Self->{'TimeZone::Calendar9'} =  '0';
+
|group=Framework  
-
+
|subgroup=Core::Time::Calendar9  
-
TimeVacationDays::Calendar9Description Value
+
|valid=1  
-
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'TimeZone::Calendar9'} =  '0';
-
SubGroup: Core::Time::Calendar9  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'TimeVacationDays::Calendar9'} =  {
+
|key=TimeVacationDays::Calendar9
 +
|description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
 +
|group=Framework  
 +
|subgroup=Core::Time::Calendar9  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDays::Calendar9'} =  {
   '1' => {
   '1' => {
     '1' => 'New Year\'s Day'
     '1' => 'New Year\'s Day'
Line 2,366: Line 2,690:
   }
   }
};
};
-
+
}}
-
TimeVacationDaysOneTime::Calendar9Description Value
+
 
-
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeVacationDaysOneTime::Calendar9
-
SubGroup: Core::Time::Calendar9  
+
|description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar9  
-
Config-Setting:  $Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
   '2004' => {
   '2004' => {
     '1' => {
     '1' => {
Line 2,380: Line 2,706:
   }
   }
};
};
-
+
}}
-
TimeWorkingHours::Calendar9Description Value
+
 
-
Description: Defines the hours and week days of the indicated calendar, to count the working time.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=TimeWorkingHours::Calendar9
-
SubGroup: Core::Time::Calendar9  
+
|description=Defines the hours and week days of the indicated calendar, to count the working time.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Time::Calendar9  
-
Config-Setting:  $Self->{'TimeWorkingHours::Calendar9'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'TimeWorkingHours::Calendar9'} =  {
   'Fri' => [
   'Fri' => [
     '8',
     '8',
Line 2,466: Line 2,794:
   ]
   ]
};
};
-
+
}}
-
Core::WebFrontend::WebPathDescription Value
+
 
-
Description: Defines the URL base path of icons, CSS and Java Script.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::WebFrontend::WebPath
-
SubGroup: Core::Web  
+
|description=Defines the URL base path of icons, CSS and Java Script.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::WebPath'} =  '/otrs-web/';
+
|valid=1  
-
+
|required=1  
-
Frontend::ImagePathDescription Value
+
|config=$Self->{'Frontend::WebPath'} =  '/otrs-web/';
-
Description: Defines the URL image path of icons for navigation.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Frontend::ImagePath
-
Required: 1  
+
|description=Defines the URL image path of icons for navigation.  
-
Config-Setting:  $Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
+
|group=Framework  
-
+
|subgroup=Core::Web  
-
Frontend::CSSPathDescription Value
+
|valid=1  
-
Description: Defines the URL CSS path.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
-
SubGroup: Core::Web  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';
+
|key=Frontend::CSSPath
-
+
|description=Defines the URL CSS path.  
-
Frontend::JavaScriptPathDescription Value
+
|group=Framework  
-
Description: Defines the URL java script path.  
+
|subgroup=Core::Web  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Web  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';
+
 
-
+
{{otrs/ConfigTable
-
Frontend::RichTextDescription Value
+
|key=Frontend::JavaScriptPath
-
Description: Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.  
+
|description=Defines the URL java script path.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Web  
+
|subgroup=Core::Web  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Frontend::RichText'} =  '1';
+
|config=$Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';
-
+
}}
-
Frontend::RichTextPathDescription Value
+
 
-
Description: Defines the URL rich text editor path.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::RichText
-
SubGroup: Core::Web  
+
|description=Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';
+
|valid=1  
-
+
|required=1  
-
Frontend::RichTextWidthDescription Value
+
|config=$Self->{'Frontend::RichText'} =  '1';
-
Description: Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Frontend::RichTextPath
-
Required: 1  
+
|description=Defines the URL rich text editor path.  
-
Config-Setting:  $Self->{'Frontend::RichTextWidth'} =  '620';
+
|group=Framework  
-
+
|subgroup=Core::Web  
-
Frontend::RichTextHeightDescription Value
+
|valid=1  
-
Description: Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';
-
SubGroup: Core::Web  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Frontend::RichTextHeight'} =  '320';
+
|key=Frontend::RichTextWidth
-
+
|description=Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).  
-
Frontend::RichText::DefaultCSSDescription Value
+
|group=Framework  
-
Description: Defines the default CSS used in rich text editors.  
+
|subgroup=Core::Web  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Web  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Frontend::RichTextWidth'} =  '620';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';
+
 
-
+
{{otrs/ConfigTable
-
DefaultViewNewLineDescription Value
+
|key=Frontend::RichTextHeight
-
Description: Automated line break in text messages after x number of chars.  
+
|description=Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Web  
+
|subgroup=Core::Web  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'DefaultViewNewLine'} =  '90';
+
|config=$Self->{'Frontend::RichTextHeight'} =  '320';
-
+
}}
-
DefaultPreViewLinesDescription Value
+
 
-
Description: Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::RichText::DefaultCSS
-
SubGroup: Core::Web  
+
|description=Defines the default CSS used in rich text editors.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'DefaultPreViewLines'} =  '18';
+
|valid=1  
-
+
|required=1  
-
DefaultViewLinesDescription Value
+
|config=$Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';
-
Description: Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=DefaultViewNewLine
-
Required: 1  
+
|description=Automated line break in text messages after x number of chars.  
-
Config-Setting:  $Self->{'DefaultViewLines'} =  '6000';
+
|group=Framework  
-
+
|subgroup=Core::Web  
-
Frontend::AnimationEnabledDescription Value
+
|valid=1  
-
Description: Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'DefaultViewNewLine'} =  '90';
-
SubGroup: Core::Web  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Frontend::AnimationEnabled'} =  '1';
+
|key=DefaultPreViewLines
-
+
|description=Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).  
-
AttachmentDownloadTypeDescription Value
+
|group=Framework  
-
Description: Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).  
+
|subgroup=Core::Web  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Core::Web  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'DefaultPreViewLines'} =  '18';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'AttachmentDownloadType'} =  'attachment';
+
 
-
+
{{otrs/ConfigTable
-
WebMaxFileUploadDescription Value
+
|key=DefaultViewLines
-
Description: Defines the maximal size (in bytes) for file uploads via the browser.  
+
|description=Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Core::Web  
+
|subgroup=Core::Web  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'WebMaxFileUpload'} =  '16777216';
+
|config=$Self->{'DefaultViewLines'} =  '6000';
-
+
}}
-
WebUploadCacheModuleDescription Value
+
 
-
Description: Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::AnimationEnabled
-
SubGroup: Core::Web  
+
|description=Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';
+
|valid=1  
-
+
|required=1  
-
Frontend::Output::FilterText###AAAURLDescription Value
+
|config=$Self->{'Frontend::AnimationEnabled'} =  '1';
-
Description: Defines the filter that processes the text in the articles, in order to highlight URLs.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=AttachmentDownloadType
-
Required: 0  
+
|description=Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).  
-
Config-Setting:  $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
+
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'AttachmentDownloadType'} =  'attachment';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=WebMaxFileUpload
 +
|description=Defines the maximal size (in bytes) for file uploads via the browser.  
 +
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'WebMaxFileUpload'} =  '16777216';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=WebUploadCacheModule
 +
|description=Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.  
 +
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Frontend::Output::FilterText###AAAURL
 +
|description=Defines the filter that processes the text in the articles, in order to highlight URLs.  
 +
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
   'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
   'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
};
};
-
+
}}
-
Frontend::ThemesDescription Value
+
 
-
Description: Activates the available themes on the system. Value 1 means active, 0 means inactive.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Themes
-
SubGroup: Core::Web  
+
|description=Activates the available themes on the system. Value 1 means active, 0 means inactive.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Themes'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Themes'} =  {
   'Lite' => '0',
   'Lite' => '0',
   'Standard' => '1'
   'Standard' => '1'
};
};
-
+
}}
-
Frontend::Output::FilterText###OutputFilterTextAutoLinkDescription Value
+
 
-
Description: Defines a filter to process the text in the articles, in order to highlight predefined keywords.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::FilterText###OutputFilterTextAutoLink
-
SubGroup: Core::Web  
+
|description=Defines a filter to process the text in the articles, in order to highlight predefined keywords.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} =  {
   'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink'
   'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink'
};
};
-
+
}}
-
Frontend::Output::OutputFilterTextAutoLink###CVEDescription Value
+
 
-
Description: Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::OutputFilterTextAutoLink###CVE
-
SubGroup: Core::Web  
+
|description=Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
   'RegExp' => [
   'RegExp' => [
     '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
     '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
Line 2,655: Line 3,023:
   }
   }
};
};
-
+
}}
-
Frontend::Output::OutputFilterTextAutoLink###BugtraqDescription Value
+
 
-
Description: Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::OutputFilterTextAutoLink###Bugtraq
-
SubGroup: Core::Web  
+
|description=Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
   'RegExp' => [
   'RegExp' => [
     'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
     'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
Line 2,684: Line 3,054:
   }
   }
};
};
-
+
}}
-
Frontend::Output::OutputFilterTextAutoLink###MSBulletinsDescription Value
+
 
-
Description: Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::OutputFilterTextAutoLink###MSBulletins
-
SubGroup: Core::Web  
+
|description=Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
   'RegExp' => [
   'RegExp' => [
     'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
     'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
Line 2,708: Line 3,080:
   }
   }
};
};
-
+
}}
-
Frontend::Output::OutputFilterTextAutoLink###Setting1Description Value
+
 
-
Description: Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::OutputFilterTextAutoLink###Setting1
-
SubGroup: Core::Web  
+
|description=Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
   'RegExp' => [
   'RegExp' => [
     'RegExp'
     'RegExp'
Line 2,732: Line 3,106:
   }
   }
};
};
-
+
}}
-
Frontend::Output::OutputFilterTextAutoLink###Setting2Description Value
+
 
-
Description: Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Output::OutputFilterTextAutoLink###Setting2
-
SubGroup: Core::Web  
+
|description=Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
   'RegExp' => [
   'RegExp' => [
     'RegExp'
     'RegExp'
Line 2,762: Line 3,138:
   }
   }
};
};
-
+
}}
-
Loader::Enabled::CSSDescription Value
+
 
-
Description: If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Enabled::CSS
-
SubGroup: Core::Web  
+
|description=If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Enabled::CSS'} =  '1';
+
|valid=1  
-
+
|required=1  
-
Loader::Enabled::JSDescription Value
+
|config=$Self->{'Loader::Enabled::CSS'} =  '1';
-
Description: If enabled, OTRS will deliver all JavaScript files in minified form.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Loader::Enabled::JS
-
Required: 1  
+
|description=If enabled, OTRS will deliver all JavaScript files in minified form.  
-
Config-Setting:  $Self->{'Loader::Enabled::JS'} =  '1';
+
|group=Framework  
-
+
|subgroup=Core::Web  
-
Loader::Agent::CommonCSS###000-FrameworkDescription Value
+
|valid=1  
-
Description: List of CSS files to always be loaded for the agent interface.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Loader::Enabled::JS'} =  '1';
-
SubGroup: Core::Web  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
+
|key=Loader::Agent::CommonCSS###000-Framework
 +
|description=List of CSS files to always be loaded for the agent interface.  
 +
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
   'Core.Reset.css',
   'Core.Reset.css',
   'Core.Default.css',
   'Core.Default.css',
Line 2,804: Line 3,186:
   'Core.Print.css'
   'Core.Print.css'
];
];
-
+
}}
-
Loader::Agent::CommonCSS::IE7###000-FrameworkDescription Value
+
 
-
Description: List of IE7-specific CSS files to always be loaded for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::CommonCSS::IE7###000-Framework
-
SubGroup: Core::Web  
+
|description=List of IE7-specific CSS files to always be loaded for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} =  [
   'Core.Default.IE7.css',
   'Core.Default.IE7.css',
   'Core.Header.IE7.css',
   'Core.Header.IE7.css',
Line 2,827: Line 3,211:
   'Core.Table.IE7.css'
   'Core.Table.IE7.css'
];
];
-
+
}}
-
Loader::Agent::CommonCSS::IE8###000-FrameworkDescription Value
+
 
-
Description: List of IE8-specific CSS files to always be loaded for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::CommonCSS::IE8###000-Framework
-
SubGroup: Core::Web  
+
|description=List of IE8-specific CSS files to always be loaded for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
   'Core.OverviewSmall.IE8.css'
   'Core.OverviewSmall.IE8.css'
];
];
-
+
}}
-
Loader::Agent::CommonJS###000-FrameworkDescription Value
+
 
-
Description: List of JS files to always be loaded for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::CommonJS###000-Framework
-
SubGroup: Core::Web  
+
|description=List of JS files to always be loaded for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
   'thirdparty/json/json2.js',
   'thirdparty/json/json2.js',
   'thirdparty/jquery-1.5.2/jquery.js',
   'thirdparty/jquery-1.5.2/jquery.js',
Line 2,875: Line 3,263:
   'Core.Agent.Search.js'
   'Core.Agent.Search.js'
];
];
-
+
}}
-
Loader::Customer::CommonCSS###000-FrameworkDescription Value
+
 
-
Description: List of CSS files to always be loaded for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::CommonCSS###000-Framework
-
SubGroup: Core::Web  
+
|description=List of CSS files to always be loaded for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
   'Core.Reset.css',
   'Core.Reset.css',
   'Core.Default.css',
   'Core.Default.css',
Line 2,894: Line 3,284:
   'Core.Print.css'
   'Core.Print.css'
];
];
-
+
}}
-
Loader::Customer::CommonCSS::IE6###000-FrameworkDescription Value
+
 
-
Description: List of IE6-specific CSS files to always be loaded for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::CommonCSS::IE6###000-Framework
-
SubGroup: Core::Web  
+
|description=List of IE6-specific CSS files to always be loaded for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
   'Core.IE6.css',
   'Core.IE6.css',
   'Core.Tooltip.IE6.css'
   'Core.Tooltip.IE6.css'
];
];
-
+
}}
-
Loader::Customer::CommonCSS::IE7###000-FrameworkDescription Value
+
 
-
Description: List of IE7-specific CSS files to always be loaded for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::CommonCSS::IE7###000-Framework
-
SubGroup: Core::Web  
+
|description=List of IE7-specific CSS files to always be loaded for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
   'Core.IE7.css',
   'Core.IE7.css',
   'Core.Tooltip.IE7.css',
   'Core.Tooltip.IE7.css',
   'Core.Dialog.IE7.css'
   'Core.Dialog.IE7.css'
];
];
-
+
}}
-
Loader::Customer::CommonCSS::IE8###000-FrameworkDescription Value
+
 
-
Description: List of IE8-specific CSS files to always be loaded for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::CommonCSS::IE8###000-Framework
-
SubGroup: Core::Web  
+
|description=List of IE8-specific CSS files to always be loaded for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];
+
|valid=1  
-
+
|required=1  
-
Loader::Customer::CommonJS###000-FrameworkDescription Value
+
|config=$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];
-
Description: List of JS files to always be loaded for the customer interface.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Loader::Customer::CommonJS###000-Framework
-
Required: 1  
+
|description=List of JS files to always be loaded for the customer interface.  
-
Config-Setting:  $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
+
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
   'thirdparty/jquery-1.5.2/jquery.js',
   'thirdparty/jquery-1.5.2/jquery.js',
   'thirdparty/jquery-validate-1.8/jquery.validate.js',
   'thirdparty/jquery-validate-1.8/jquery.validate.js',
Line 2,955: Line 3,353:
   'Core.Customer.js'
   'Core.Customer.js'
];
];
-
+
}}
-
Loader::Agent::DefaultSelectedSkinDescription Value
+
 
-
Description: The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::DefaultSelectedSkin
-
SubGroup: Core::Web  
+
|description=The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::Web  
-
Config-Setting:  $Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';
+
|valid=1  
-
+
|required=1  
-
Loader::Customer::SelectedSkin::HostBasedDescription Value
+
|config=$Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';
-
Description: It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::Web  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Loader::Customer::SelectedSkin::HostBased
-
Required: 0  
+
|description=It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.  
-
Config-Setting:  $Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
+
|group=Framework  
 +
|subgroup=Core::Web  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
   'host1\\.example\\.com' => 'Someskin1',
   'host1\\.example\\.com' => 'Someskin1',
   'host2\\.example\\.com' => 'Someskin2'
   'host2\\.example\\.com' => 'Someskin2'
};
};
-
+
}}
-
Core::WebUserAgentWebUserAgent::TimeoutDescription Value
+
 
-
Description: Sets the timeout (in seconds) for http/ftp downloads.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Core::WebUserAgentWebUserAgent::Timeout
-
SubGroup: Core::WebUserAgent  
+
|description=Sets the timeout (in seconds) for http/ftp downloads.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Core::WebUserAgent  
-
Config-Setting:  $Self->{'WebUserAgent::Timeout'} =  '15';
+
|valid=1  
-
+
|required=1  
-
WebUserAgent::ProxyDescription Value
+
|config=$Self->{'WebUserAgent::Timeout'} =  '15';
-
Description: Defines the connections for http/ftp, via a proxy.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Core::WebUserAgent  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=WebUserAgent::Proxy
-
Required: 0  
+
|description=Defines the connections for http/ftp, via a proxy.  
-
Config-Setting:  $Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';
+
|group=Framework  
-
+
|subgroup=Core::WebUserAgent  
-
Crypt::PGPPGPDescription Value
+
|valid=0  
-
Description: Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';
-
SubGroup: Crypt::PGP  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'PGP'} =  '0';
+
|key=Crypt::PGPPGP
-
+
|description=Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.  
-
PGP::BinDescription Value
+
|group=Framework  
-
Description: Defines the path to PGP binary.  
+
|subgroup=Crypt::PGP  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Crypt::PGP  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'PGP'} =  '0';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'PGP::Bin'} =  '/usr/bin/gpg';
+
 
-
+
{{otrs/ConfigTable
-
PGP::OptionsDescription Value
+
|key=PGP::Bin
-
Description: Sets the options for PGP binary.  
+
|description=Defines the path to PGP binary.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Crypt::PGP  
+
|subgroup=Crypt::PGP  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
+
|config=$Self->{'PGP::Bin'} =  '/usr/bin/gpg';
-
+
}}
-
PGP::Key::PasswordDescription Value
+
 
-
Description: Sets the password for private PGP key.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PGP::Options
-
SubGroup: Crypt::PGP  
+
|description=Sets the options for PGP binary.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Crypt::PGP  
-
Config-Setting:  $Self->{'PGP::Key::Password'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=PGP::Key::Password
 +
|description=Sets the password for private PGP key.  
 +
|group=Framework  
 +
|subgroup=Crypt::PGP  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'PGP::Key::Password'} =  {
   '488A0B8F' => 'SomePassword',
   '488A0B8F' => 'SomePassword',
   'D2DF79FA' => 'SomePassword'
   'D2DF79FA' => 'SomePassword'
};
};
-
+
}}
-
PGP::TrustedNetworkDescription Value
+
 
-
Description: Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PGP::TrustedNetwork
-
SubGroup: Crypt::PGP  
+
|description=Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Crypt::PGP  
-
Config-Setting:  $Self->{'PGP::TrustedNetwork'} =  '0';
+
|valid=1  
-
+
|required=0  
-
PGP::LogDescription Value
+
|config=$Self->{'PGP::TrustedNetwork'} =  '0';
-
Description: Configure your own log text for PGP.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Crypt::PGP  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=PGP::Log
-
Required: 1  
+
|description=Configure your own log text for PGP.  
-
Config-Setting:  $Self->{'PGP::Log'} =  {
+
|group=Framework  
 +
|subgroup=Crypt::PGP  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'PGP::Log'} =  {
   'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
   'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
   'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
   'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
Line 3,054: Line 3,472:
   'VALIDSIG' => 'The PGP signature with the keyid is good.'
   'VALIDSIG' => 'The PGP signature with the keyid is good.'
};
};
-
+
}}
-
Crypt::SMIMESMIMEDescription Value
+
 
-
Description: Enables S/MIME support.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Crypt::SMIMESMIME
-
SubGroup: Crypt::SMIME  
+
|description=Enables S/MIME support.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Crypt::SMIME  
-
Config-Setting:  $Self->{'SMIME'} =  '0';
+
|valid=1  
-
+
|required=1  
-
SMIME::BinDescription Value
+
|config=$Self->{'SMIME'} =  '0';
-
Description: Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Crypt::SMIME  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=SMIME::Bin
-
Required: 1  
+
|description=Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).  
-
Config-Setting:  $Self->{'SMIME::Bin'} =  '/usr/bin/openssl';
+
|group=Framework  
-
+
|subgroup=Crypt::SMIME  
-
SMIME::CertPathDescription Value
+
|valid=1  
-
Description: Specifies the directory where SSL certificates are stored.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'SMIME::Bin'} =  '/usr/bin/openssl';
-
SubGroup: Crypt::SMIME  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';
+
|key=SMIME::CertPath
-
+
|description=Specifies the directory where SSL certificates are stored.  
-
SMIME::PrivatePathDescription Value
+
|group=Framework  
-
Description: Specifies the directory where private SSL certificates are stored.  
+
|subgroup=Crypt::SMIME  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Crypt::SMIME  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';
+
 
-
+
{{otrs/ConfigTable
-
Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearchDescription Value
+
|key=SMIME::PrivatePath
-
Description: Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.  
+
|description=Specifies the directory where private SSL certificates are stored.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Admin::AdminCustomerUser  
+
|subgroup=Crypt::SMIME  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';
+
|config=$Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';
-
+
}}
-
Frontend::Admin::ModuleRegistrationFrontend::Module###AdminDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearch
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::AdminCustomerUser  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'Admin'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Frontend::Admin::ModuleRegistrationFrontend::Module###Admin
 +
|description=Frontend module registration for the agent interface.  
 +
|group=Framework  
 +
|subgroup=Frontend::Admin::ModuleRegistration  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'Admin'} =  {
   'Description' => 'Admin-Area',
   'Description' => 'Admin-Area',
   'Group' => [
   'Group' => [
Line 3,136: Line 3,566:
   'Title' => ''
   'Title' => ''
};
};
-
+
}}
-
Frontend::Module###AdminInitDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminInit
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminInit'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminInit'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,151: Line 3,583:
   'Title' => 'Init'
   'Title' => 'Init'
};
};
-
+
}}
-
Frontend::Module###AdminUserDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminUser
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminUser'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminUser'} =  {
   'Description' => 'Create and manage agents.',
   'Description' => 'Create and manage agents.',
   'Group' => [
   'Group' => [
Line 3,173: Line 3,607:
   'Title' => 'Agents'
   'Title' => 'Agents'
};
};
-
+
}}
-
Frontend::Module###AdminGroupDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminGroup
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminGroup'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminGroup'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,195: Line 3,631:
   'Title' => 'Groups'
   'Title' => 'Groups'
};
};
-
+
}}
-
Frontend::Module###AdminUserGroupDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminUserGroup
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,217: Line 3,655:
   'Title' => 'Agents <-> Groups'
   'Title' => 'Agents <-> Groups'
};
};
-
+
}}
-
Frontend::Module###AdminCustomerUserDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminCustomerUser
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
   'Description' => 'Edit Customers',
   'Description' => 'Edit Customers',
   'Group' => [
   'Group' => [
Line 3,261: Line 3,701:
   'Title' => 'Customers'
   'Title' => 'Customers'
};
};
-
+
}}
-
Frontend::Module###AdminCustomerCompanyDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminCustomerCompany
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,300: Line 3,742:
   'Title' => 'Customer Companies'
   'Title' => 'Customer Companies'
};
};
-
+
}}
-
Frontend::Module###AdminCustomerUserGroupDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminCustomerUserGroup
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,322: Line 3,766:
   'Title' => 'Customers <-> Groups'
   'Title' => 'Customers <-> Groups'
};
};
-
+
}}
-
Frontend::Module###AdminCustomerUserServiceDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminCustomerUserService
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,344: Line 3,790:
   'Title' => 'Customers <-> Services'
   'Title' => 'Customers <-> Services'
};
};
-
+
}}
-
Frontend::Module###AdminRoleDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminRole
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminRole'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminRole'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,366: Line 3,814:
   'Title' => 'Roles'
   'Title' => 'Roles'
};
};
-
+
}}
-
Frontend::Module###AdminRoleUserDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminRoleUser
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,388: Line 3,838:
   'Title' => 'Agents <-> Roles'
   'Title' => 'Agents <-> Roles'
};
};
-
+
}}
-
Frontend::Module###AdminRoleGroupDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminRoleGroup
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,410: Line 3,862:
   'Title' => 'Roles <-> Groups'
   'Title' => 'Roles <-> Groups'
};
};
-
+
}}
-
Frontend::Module###AdminSMIMEDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminSMIME
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,432: Line 3,886:
   'Title' => 'S/MIME Management'
   'Title' => 'S/MIME Management'
};
};
-
+
}}
-
Frontend::Module###AdminPGPDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminPGP
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminPGP'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminPGP'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,454: Line 3,910:
   'Title' => 'PGP Key Management'
   'Title' => 'PGP Key Management'
};
};
-
+
}}
-
Frontend::Module###AdminMailAccountDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminMailAccount
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,476: Line 3,934:
   'Title' => 'Mail Accounts'
   'Title' => 'Mail Accounts'
};
};
-
+
}}
-
Frontend::Module###AdminPostMasterFilterDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminPostMasterFilter
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,498: Line 3,958:
   'Title' => 'PostMaster Filters'
   'Title' => 'PostMaster Filters'
};
};
-
+
}}
-
Frontend::Module###AdminEmailDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminEmail
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminEmail'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminEmail'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,520: Line 3,982:
   'Title' => 'Admin Notification'
   'Title' => 'Admin Notification'
};
};
-
+
}}
-
Frontend::Module###AdminSessionDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminSession
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminSession'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminSession'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,542: Line 4,006:
   'Title' => 'Session Management'
   'Title' => 'Session Management'
};
};
-
+
}}
-
Frontend::Module###AdminPerformanceLogDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminPerformanceLog
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,569: Line 4,035:
   'Title' => 'Performance Log'
   'Title' => 'Performance Log'
};
};
-
+
}}
-
Frontend::Module###AdminLogDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminLog
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminLog'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminLog'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,591: Line 4,059:
   'Title' => 'System Log'
   'Title' => 'System Log'
};
};
-
+
}}
-
Frontend::Module###AdminSelectBoxDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminSelectBox
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
   'Description' => 'Admin',
   'Description' => 'Admin',
   'Group' => [
   'Group' => [
Line 3,613: Line 4,083:
   'Title' => 'SQL Box'
   'Title' => 'SQL Box'
};
};
-
+
}}
-
Frontend::Module###AdminPackageManagerDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AdminPackageManager
-
SubGroup: Frontend::Admin::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Admin::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
   'Description' => 'Software Package Manager',
   'Description' => 'Software Package Manager',
   'Group' => [
   'Group' => [
Line 3,635: Line 4,107:
   'Title' => 'Package Manager'
   'Title' => 'Package Manager'
};
};
-
+
}}
-
Frontend::AgentAgentLogoDescription Value
+
 
-
Description: The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::AgentAgentLogo
-
SubGroup: Frontend::Agent  
+
|description=The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'AgentLogo'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'AgentLogo'} =  {
   'StyleHeight' => '67px',
   'StyleHeight' => '67px',
   'StyleRight' => '38px',
   'StyleRight' => '38px',
Line 3,649: Line 4,123:
   'URL' => 'skins/Agent/default/img/logo_bg.png'
   'URL' => 'skins/Agent/default/img/logo_bg.png'
};
};
-
+
}}
-
AgentLoginLogoDescription Value
+
 
-
Description: The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=AgentLoginLogo
-
SubGroup: Frontend::Agent  
+
|description=The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'AgentLoginLogo'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'AgentLoginLogo'} =  {
   'StyleHeight' => '100px',
   'StyleHeight' => '100px',
   'URL' => 'skins/Agent/default/img/loginlogo_default.png'
   'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};
};
-
+
}}
-
LoginURLDescription Value
+
 
-
Description: Defines an alternate URL, where the login link refers to.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=LoginURL
-
SubGroup: Frontend::Agent  
+
|description=Defines an alternate URL, where the login link refers to.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'LoginURL'} =  'http://host.example.com/login.html';
+
|valid=0  
-
+
|required=0  
-
LogoutURLDescription Value
+
|config=$Self->{'LoginURL'} =  'http://host.example.com/login.html';
-
Description: Defines an alternate URL, where the logout link refers to.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=LogoutURL
-
Required: 0  
+
|description=Defines an alternate URL, where the logout link refers to.  
-
Config-Setting:  $Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';
+
|group=Framework  
-
+
|subgroup=Frontend::Agent  
-
PreApplicationModule###AgentInfoDescription Value
+
|valid=0  
-
Description: Defines a useful module to load specific user options or to display news.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';
-
SubGroup: Frontend::Agent  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';
+
|key=PreApplicationModule###AgentInfo
-
+
|description=Defines a useful module to load specific user options or to display news.  
-
InfoKeyDescription Value
+
|group=Framework  
-
Description: Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.  
+
|subgroup=Frontend::Agent  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Agent  
+
|required=0  
-
Valid: 0  
+
|config=$Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'InfoKey'} =  'wpt22';
+
 
-
+
{{otrs/ConfigTable
-
InfoFileDescription Value
+
|key=InfoKey
-
Description: File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.  
+
|description=Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Agent  
+
|subgroup=Frontend::Agent  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'InfoFile'} =  'AgentInfo';
+
|config=$Self->{'InfoKey'} =  'wpt22';
-
+
}}
-
LostPasswordDescription Value
+
 
-
Description: Activates lost password feature for agents, in the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=InfoFile
-
SubGroup: Frontend::Agent  
+
|description=File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'LostPassword'} =  '1';
+
|valid=0  
-
+
|required=0  
-
ShowMotdDescription Value
+
|config=$Self->{'InfoFile'} =  'AgentInfo';
-
Description: Shows the message of the day on login screen of the agent interface.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=LostPassword
-
Required: 1  
+
|description=Activates lost password feature for agents, in the agent interface.  
-
Config-Setting:  $Self->{'ShowMotd'} =  '0';
+
|group=Framework  
-
+
|subgroup=Frontend::Agent  
-
NotificationSubjectLostPasswordTokenDescription Value
+
|valid=1  
-
Description: Defines the subject for notification mails sent to agents, with token about new requested password.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'LostPassword'} =  '1';
-
SubGroup: Frontend::Agent  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';
+
|key=ShowMotd
-
+
|description=Shows the message of the day on login screen of the agent interface.  
-
NotificationBodyLostPasswordTokenDescription Value
+
|group=Framework  
-
Description: Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).  
+
|subgroup=Frontend::Agent  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Frontend::Agent  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'ShowMotd'} =  '0';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
+
 
 +
{{otrs/ConfigTable
 +
|key=NotificationSubjectLostPasswordToken
 +
|description=Defines the subject for notification mails sent to agents, with token about new requested password.  
 +
|group=Framework  
 +
|subgroup=Frontend::Agent  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=NotificationBodyLostPasswordToken
 +
|description=Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).  
 +
|group=Framework  
 +
|subgroup=Frontend::Agent  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
You or someone impersonating you has requested to change your OTRS
Line 3,742: Line 4,236:
If you did not request a new password, please ignore this email.
If you did not request a new password, please ignore this email.
             ';
             ';
-
+
}}
-
NotificationSubjectLostPasswordDescription Value
+
 
-
Description: Defines the subject for notification mails sent to agents, about new password.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=NotificationSubjectLostPassword
-
SubGroup: Frontend::Agent  
+
|description=Defines the subject for notification mails sent to agents, about new password.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';
+
|valid=1  
-
+
|required=1  
-
NotificationBodyLostPasswordDescription Value
+
|config=$Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';
-
Description: Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=NotificationBodyLostPassword
-
Required: 1  
+
|description=Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).  
-
Config-Setting:  $Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
+
|group=Framework  
 +
|subgroup=Frontend::Agent  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
Line 3,768: Line 4,266:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
             ';
             ';
-
+
}}
-
OpenMainMenuOnHoverDescription Value
+
 
-
Description: If enabled, the first level of the main menu opens on mouse hover (instead of click only).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=OpenMainMenuOnHover
-
SubGroup: Frontend::Agent  
+
|description=If enabled, the first level of the main menu opens on mouse hover (instead of click only).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'OpenMainMenuOnHover'} =  '0';
+
|valid=1  
-
+
|required=1  
-
Loader::Agent::Skin###000-defaultDescription Value
+
|config=$Self->{'OpenMainMenuOnHover'} =  '0';
-
Description: Default skin for interface.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Loader::Agent::Skin###000-default
-
Required: 0  
+
|description=Default skin for interface.  
-
Config-Setting:  $Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
+
|group=Framework  
 +
|subgroup=Frontend::Agent  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
   'Description' => 'This is the default orange - black skin.',
   'Description' => 'This is the default orange - black skin.',
   'HomePage' => 'www.otrs.org',
   'HomePage' => 'www.otrs.org',
Line 3,789: Line 4,291:
   'VisibleName' => 'Default'
   'VisibleName' => 'Default'
};
};
-
+
}}
-
Loader::Agent::Skin###001-ivoryDescription Value
+
 
-
Description: Balanced white skin by Felix Niklas.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::Skin###001-ivory
-
SubGroup: Frontend::Agent  
+
|description=Balanced white skin by Felix Niklas.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
   'Description' => 'Balanced white skin by Felix Niklas',
   'Description' => 'Balanced white skin by Felix Niklas',
   'HomePage' => 'www.felixniklas.de',
   'HomePage' => 'www.felixniklas.de',
Line 3,802: Line 4,306:
   'VisibleName' => 'Ivory'
   'VisibleName' => 'Ivory'
};
};
-
+
}}
-
Loader::Agent::Skin###001-slimDescription Value
+
 
-
Description: Experimental "Slim" skin which tries to save screen space for power users.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::Skin###001-slim
-
SubGroup: Frontend::Agent  
+
|description=Experimental "Slim" skin which tries to save screen space for power users.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
   'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
   'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
   'HomePage' => 'www.otrs.org',
   'HomePage' => 'www.otrs.org',
Line 3,815: Line 4,321:
   'VisibleName' => 'Slim'
   'VisibleName' => 'Slim'
};
};
-
+
}}
-
Loader::Agent::DefaultSelectedSkin::HostBasedDescription Value
+
 
-
Description: It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Agent::DefaultSelectedSkin::HostBased
-
SubGroup: Frontend::Agent  
+
|description=It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent  
-
Config-Setting:  $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
   'host1\\.example\\.com' => 'SomeSkin1',
   'host1\\.example\\.com' => 'SomeSkin1',
   'host2\\.example\\.com' => 'SomeSkin2'
   'host2\\.example\\.com' => 'SomeSkin2'
};
};
-
+
}}
-
Frontend::Agent::DashboardDashboardBackend###0000-ProductNotifyDescription Value
+
 
-
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::DashboardDashboardBackend###0000-ProductNotify
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
   'Block' => 'ContentLarge',
   'Block' => 'ContentLarge',
   'CacheTTLLocal' => '1440',
   'CacheTTLLocal' => '1440',
Line 3,843: Line 4,353:
   'URL' => 'http://otrs.org/product.xml'
   'URL' => 'http://otrs.org/product.xml'
};
};
-
+
}}
-
DashboardBackend###0400-UserOnlineDescription Value
+
 
-
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DashboardBackend###0400-UserOnline
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
   'Block' => 'ContentSmall',
   'Block' => 'ContentSmall',
   'CacheTTLLocal' => '5',
   'CacheTTLLocal' => '5',
Line 3,864: Line 4,376:
   'Title' => 'Online'
   'Title' => 'Online'
};
};
-
+
}}
-
DashboardBackend###0410-RSSDescription Value
+
 
-
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DashboardBackend###0410-RSS
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0410-RSS'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0410-RSS'} =  {
   'Block' => 'ContentSmall',
   'Block' => 'ContentSmall',
   'CacheTTL' => '360',
   'CacheTTL' => '360',
Line 3,882: Line 4,396:
   'URL' => 'http://otrs.org/rss/'
   'URL' => 'http://otrs.org/rss/'
};
};
-
+
}}
-
DashboardBackend###0200-ImageDescription Value
+
 
-
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DashboardBackend###0200-Image
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0200-Image'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0200-Image'} =  {
   'Block' => 'ContentLarge',
   'Block' => 'ContentLarge',
   'Default' => '1',
   'Default' => '1',
Line 3,902: Line 4,418:
   'Width' => '198'
   'Width' => '198'
};
};
-
+
}}
-
DashboardBackend###0210-MOTDDescription Value
+
 
-
Description: Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DashboardBackend###0210-MOTD
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
   'Block' => 'ContentLarge',
   'Block' => 'ContentLarge',
   'Default' => '1',
   'Default' => '1',
Line 3,916: Line 4,434:
   'Title' => 'Message of the Day'
   'Title' => 'Message of the Day'
};
};
-
+
}}
-
DashboardBackend###0300-IFrameDescription Value
+
 
-
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=DashboardBackend###0300-IFrame
-
SubGroup: Frontend::Agent::Dashboard  
+
|description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Dashboard  
-
Config-Setting:  $Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
   'Align' => 'left',
   'Align' => 'left',
   'Block' => 'ContentLarge',
   'Block' => 'ContentLarge',
Line 3,941: Line 4,461:
   'Width' => '1024'
   'Width' => '1024'
};
};
-
+
}}
-
Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-RefreshDescription Value
+
 
-
Description: Defines the module to generate html refresh headers of html sites.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-Refresh
-
SubGroup: Frontend::Agent::ModuleMetaHead  
+
|description=Defines the module to generate html refresh headers of html sites.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::ModuleMetaHead  
-
Config-Setting:  $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
   'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
   'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};
};
-
+
}}
-
Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheckDescription Value
+
 
-
Description: Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheck
-
SubGroup: Frontend::Agent::ModuleNotify  
+
|description=Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::ModuleNotify  
-
Config-Setting:  $Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} =  {
   'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
   'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
};
};
-
+
}}
-
Frontend::NotifyModule###200-UID-CheckDescription Value
+
 
-
Description: Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::NotifyModule###200-UID-Check
-
SubGroup: Frontend::Agent::ModuleNotify  
+
|description=Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::ModuleNotify  
-
Config-Setting:  $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
   'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
   'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};
};
-
+
}}
-
Frontend::NotifyModule###300-ShowAgentOnlineDescription Value
+
 
-
Description: Defines the module that shows all the currently logged in agents in the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::NotifyModule###300-ShowAgentOnline
-
SubGroup: Frontend::Agent::ModuleNotify  
+
|description=Defines the module that shows all the currently logged in agents in the agent interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleNotify  
-
Config-Setting:  $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
   'IdleMinutes' => '60',
   'IdleMinutes' => '60',
   'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
   'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
   'ShowEmail' => '1'
   'ShowEmail' => '1'
};
};
-
+
}}
-
Frontend::NotifyModule###400-ShowCustomerOnlineDescription Value
+
 
-
Description: Defines the module that shows all the currently loged in customers in the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::NotifyModule###400-ShowCustomerOnline
-
SubGroup: Frontend::Agent::ModuleNotify  
+
|description=Defines the module that shows all the currently loged in customers in the agent interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleNotify  
-
Config-Setting:  $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
   'IdleMinutes' => '60',
   'IdleMinutes' => '60',
   'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
   'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
   'ShowEmail' => '1'
   'ShowEmail' => '1'
};
};
-
+
}}
-
Frontend::NotifyModule###900-GenericDescription Value
+
 
-
Description: Defines the module that shows a generic notify in the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::NotifyModule###900-Generic
-
SubGroup: Frontend::Agent::ModuleNotify  
+
|description=Defines the module that shows a generic notify in the agent interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleNotify  
-
Config-Setting:  $Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
   'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
   'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
   'Link' => 'http://www.otrs.com',
   'Link' => 'http://www.otrs.com',
Line 4,009: Line 4,541:
   'Text' => 'The OTRS Website'
   'Text' => 'The OTRS Website'
};
};
-
+
}}
-
Frontend::Agent::ModuleRegistrationFrontend::Module###LogoutDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::ModuleRegistrationFrontend::Module###Logout
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'Logout'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'Logout'} =  {
   'Description' => 'Logout',
   'Description' => 'Logout',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => ''
   'Title' => ''
};
};
-
+
}}
-
Frontend::Module###AgentDashboardDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentDashboard
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
   'Description' => 'Agent Dashboard',
   'Description' => 'Agent Dashboard',
   'Loader' => {
   'Loader' => {
Line 4,055: Line 4,591:
   'Title' => ''
   'Title' => ''
};
};
-
+
}}
-
Frontend::Module###AgentPreferencesDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentPreferences
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
   'Description' => 'Agent Preferences',
   'Description' => 'Agent Preferences',
   'NavBarName' => 'Preferences',
   'NavBarName' => 'Preferences',
   'Title' => ''
   'Title' => ''
};
};
-
+
}}
-
Frontend::Module###PictureUploadDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###PictureUpload
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'PictureUpload'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Frontend::Module'}->{'PictureUpload'} =  {
   'Description' => 'Picture upload module',
   'Description' => 'Picture upload module',
   'NavBarName' => 'Ticket',
   'NavBarName' => 'Ticket',
   'Title' => 'Picture-Upload'
   'Title' => 'Picture-Upload'
};
};
-
+
}}
-
Frontend::Module###AgentSpellingDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentSpelling
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
   'Description' => 'Spell checker',
   'Description' => 'Spell checker',
   'Loader' => {
   'Loader' => {
Line 4,096: Line 4,638:
   'Title' => 'Spell Checker'
   'Title' => 'Spell Checker'
};
};
-
+
}}
-
Frontend::Module###SpellingInlineDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###SpellingInline
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'SpellingInline'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'SpellingInline'} =  {
   'Description' => 'Spell checker',
   'Description' => 'Spell checker',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Spell Checker'
   'Title' => 'Spell Checker'
};
};
-
+
}}
-
Frontend::Module###AgentBookDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentBook
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentBook'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentBook'} =  {
   'Description' => 'Address book of CustomerUser sources',
   'Description' => 'Address book of CustomerUser sources',
   'Loader' => {
   'Loader' => {
Line 4,125: Line 4,671:
   'Title' => 'Address Book'
   'Title' => 'Address Book'
};
};
-
+
}}
-
Frontend::Module###AgentLinkObjectDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentLinkObject
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
   'Description' => 'Link Object',
   'Description' => 'Link Object',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Link Object'
   'Title' => 'Link Object'
};
};
-
+
}}
-
Frontend::Module###AgentInfoDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentInfo
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentInfo'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentInfo'} =  {
   'Description' => 'Generic Info module',
   'Description' => 'Generic Info module',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Info'
   'Title' => 'Info'
};
};
-
+
}}
-
Frontend::Module###AgentSearchDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentSearch
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentSearch'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentSearch'} =  {
   'Description' => 'Global Search Module',
   'Description' => 'Global Search Module',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Search'
   'Title' => 'Search'
};
};
-
+
}}
-
CustomerFrontend::Module###SpellingInlineDescription Value
+
 
-
Description: Frontend module registration for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerFrontend::Module###SpellingInline
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
   'Description' => 'Spell checker',
   'Description' => 'Spell checker',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Spell Checker'
   'Title' => 'Spell Checker'
};
};
-
+
}}
-
Frontend::Module###AgentHTMLReferenceDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentHTMLReference
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
   'Description' => 'HTML Reference',
   'Description' => 'HTML Reference',
   'Group' => [
   'Group' => [
Line 4,196: Line 4,752:
   'Title' => 'HTML Reference'
   'Title' => 'HTML Reference'
};
};
-
+
}}
-
Frontend::Module###AgentStatsDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Module###AgentStats
-
SubGroup: Frontend::Agent::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::ModuleRegistration  
-
Config-Setting:  $Self->{'Frontend::Module'}->{'AgentStats'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::Module'}->{'AgentStats'} =  {
   'Description' => 'Stats',
   'Description' => 'Stats',
   'Group' => [
   'Group' => [
Line 4,274: Line 4,832:
   'Title' => 'Stats'
   'Title' => 'Stats'
};
};
-
+
}}
-
Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompanyDescription Value
+
 
-
Description: Frontend module registration (disable company link if no company feature is used).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompany
-
SubGroup: Frontend::Agent::NavBarModule  
+
|description=Frontend module registration (disable company link if no company feature is used).  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::NavBarModule  
-
Config-Setting:  $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
   'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
   'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};
};
-
+
}}
-
Frontend::Agent::PreferencesPreferencesTableValueDescription Value
+
 
-
Description: Defines the name of the column to store the data in the preferences table.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::PreferencesPreferencesTableValue
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the name of the column to store the data in the preferences table.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesTableValue'} =  'preferences_value';
+
|valid=1  
-
+
|required=1  
-
PreferencesTableUserIDDescription Value
+
|config=$Self->{'PreferencesTableValue'} =  'preferences_value';
-
Description: Defines the name of the column to store the user identifier in the preferences table.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent::Preferences  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=PreferencesTableUserID
-
Required: 1  
+
|description=Defines the name of the column to store the user identifier in the preferences table.  
-
Config-Setting:  $Self->{'PreferencesTableUserID'} =  'user_id';
+
|group=Framework  
-
+
|subgroup=Frontend::Agent::Preferences  
-
PreferencesViewDescription Value
+
|valid=1  
-
Description: Sets the display order of the different items in the preferences view.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'PreferencesTableUserID'} =  'user_id';
-
SubGroup: Frontend::Agent::Preferences  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'PreferencesView'} =  [
+
|key=PreferencesView
 +
|description=Sets the display order of the different items in the preferences view.  
 +
|group=Framework  
 +
|subgroup=Frontend::Agent::Preferences  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'PreferencesView'} =  [
   'User Profile',
   'User Profile',
   'Email Settings',
   'Email Settings',
   'Other Settings'
   'Other Settings'
];
];
-
+
}}
-
PreferencesGroups###PasswordDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###Password
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'Password'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'Password'} =  {
   'Active' => '1',
   'Active' => '1',
   'Area' => 'Agent',
   'Area' => 'Agent',
Line 4,333: Line 4,901:
   'Prio' => '0500'
   'Prio' => '0500'
};
};
-
+
}}
-
PreferencesGroups###SpellDictDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###SpellDict
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'SpellDict'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'SpellDict'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 4,354: Line 4,924:
   'Prio' => '2000'
   'Prio' => '2000'
};
};
-
+
}}
-
PreferencesGroups###CommentDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###Comment
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'Comment'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'Comment'} =  {
   'Active' => '0',
   'Active' => '0',
   'Block' => 'Input',
   'Block' => 'Input',
Line 4,372: Line 4,944:
   'Prio' => '6000'
   'Prio' => '6000'
};
};
-
+
}}
-
PreferencesGroups###FreeTextDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###FreeText
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'FreeText'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'FreeText'} =  {
   'Active' => '1',
   'Active' => '1',
   'Block' => 'Input',
   'Block' => 'Input',
Line 4,390: Line 4,964:
   'Prio' => '7000'
   'Prio' => '7000'
};
};
-
+
}}
-
PreferencesGroups###LanguageDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###Language
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'Language'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'Language'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 4,406: Line 4,982:
   'Prio' => '1000'
   'Prio' => '1000'
};
};
-
+
}}
-
PreferencesGroups###SkinDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###Skin
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'Skin'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'Skin'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 4,422: Line 5,000:
   'Prio' => '2000'
   'Prio' => '2000'
};
};
-
+
}}
-
PreferencesGroups###ThemeDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###Theme
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'Theme'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'Theme'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 4,438: Line 5,018:
   'Prio' => '3000'
   'Prio' => '3000'
};
};
-
+
}}
-
PreferencesGroups###OutOfOfficeDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###OutOfOffice
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
   'Active' => '1',
   'Active' => '1',
   'Block' => 'OutOfOffice',
   'Block' => 'OutOfOffice',
Line 4,455: Line 5,037:
   'Prio' => '4000'
   'Prio' => '4000'
};
};
-
+
}}
-
PreferencesGroups###TimeZoneDescription Value
+
 
-
Description: Defines the config parameters of this item, to be shown in the preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###TimeZone
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Defines the config parameters of this item, to be shown in the preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'TimeZone'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'TimeZone'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 4,471: Line 5,055:
   'Prio' => '5000'
   'Prio' => '5000'
};
};
-
+
}}
-
PreferencesGroups###CSVSeparatorDescription Value
+
 
-
Description: Gives end users the possibility to override the separator character for CSV files, defined in the translation files.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PreferencesGroups###CSVSeparator
-
SubGroup: Frontend::Agent::Preferences  
+
|description=Gives end users the possibility to override the separator character for CSV files, defined in the translation files.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::Preferences  
-
Config-Setting:  $Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'Other Settings',
   'Column' => 'Other Settings',
Line 4,496: Line 5,082:
   'Prio' => '4000'
   'Prio' => '4000'
};
};
-
+
}}
-
Frontend::Agent::SearchRouterFrontend::SearchDefaultDescription Value
+
 
-
Description: Search backend default router.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Agent::SearchRouterFrontend::SearchDefault
-
SubGroup: Frontend::Agent::SearchRouter  
+
|description=Search backend default router.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Agent::SearchRouter  
-
Config-Setting:  $Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';
+
|valid=1  
-
+
|required=0  
-
Frontend::Agent::StatsStats::SearchPageShownDescription Value
+
|config=$Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';
-
Description: Defines the default maximum number of search results shown on the overview page.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent::Stats  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Frontend::Agent::StatsStats::SearchPageShown
-
Required: 1  
+
|description=Defines the default maximum number of search results shown on the overview page.  
-
Config-Setting:  $Self->{'Stats::SearchPageShown'} =  '20';
+
|group=Framework  
-
+
|subgroup=Frontend::Agent::Stats  
-
Stats::DefaultSelectedDynamicObjectDescription Value
+
|valid=1  
-
Description: Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Stats::SearchPageShown'} =  '20';
-
SubGroup: Frontend::Agent::Stats  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';
+
|key=Stats::DefaultSelectedDynamicObject
-
+
|description=Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).  
-
Stats::DefaultSelectedPermissionsDescription Value
+
|group=Framework  
-
Description: Defines the default selection at the drop down menu for permissions (Form: Common Specification).  
+
|subgroup=Frontend::Agent::Stats  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Frontend::Agent::Stats  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Stats::DefaultSelectedPermissions'} =  [
+
 
 +
{{otrs/ConfigTable
 +
|key=Stats::DefaultSelectedPermissions
 +
|description=Defines the default selection at the drop down menu for permissions (Form: Common Specification).  
 +
|group=Framework  
 +
|subgroup=Frontend::Agent::Stats  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::DefaultSelectedPermissions'} =  [
   'stats'
   'stats'
];
];
-
+
}}
-
Stats::DefaultSelectedFormatDescription Value
+
 
-
Description: Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::DefaultSelectedFormat
-
SubGroup: Frontend::Agent::Stats  
+
|description=Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::Stats  
-
Config-Setting:  $Self->{'Stats::DefaultSelectedFormat'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::DefaultSelectedFormat'} =  [
   'Print',
   'Print',
   'CSV'
   'CSV'
];
];
-
+
}}
-
Stats::SearchLimitDescription Value
+
 
-
Description: Defines the search limit for the stats.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::SearchLimit
-
SubGroup: Frontend::Agent::Stats  
+
|description=Defines the search limit for the stats.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::Stats  
-
Config-Setting:  $Self->{'Stats::SearchLimit'} =  '500';
+
|valid=1  
-
+
|required=1  
-
Stats::FormatDescription Value
+
|config=$Self->{'Stats::SearchLimit'} =  '500';
-
Description: Defines all the possible stats output formats.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent::Stats  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Stats::Format
-
Required: 1  
+
|description=Defines all the possible stats output formats.  
-
Config-Setting:  $Self->{'Stats::Format'} =  {
+
|group=Framework  
 +
|subgroup=Frontend::Agent::Stats  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::Format'} =  {
   'CSV' => 'CSV',
   'CSV' => 'CSV',
   'GD::Graph::area' => 'graph-area',
   'GD::Graph::area' => 'graph-area',
Line 4,567: Line 5,167:
   'Print' => 'Print'
   'Print' => 'Print'
};
};
-
+
}}
-
Stats::GraphSizeDescription Value
+
 
-
Description: Sets the size of the statistic graph.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::GraphSize
-
SubGroup: Frontend::Agent::Stats  
+
|description=Sets the size of the statistic graph.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::Stats  
-
Config-Setting:  $Self->{'Stats::GraphSize'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'Stats::GraphSize'} =  {
   '1200x800' => '1200x800',
   '1200x800' => '1200x800',
   '1600x1200' => '1600x1200',
   '1600x1200' => '1600x1200',
   '800x600' => '800x600'
   '800x600' => '800x600'
};
};
-
+
}}
-
Stats::TimeTypeDescription Value
+
 
-
Description: Sets the time type which should be shown.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Stats::TimeType
-
SubGroup: Frontend::Agent::Stats  
+
|description=Sets the time type which should be shown.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Agent::Stats  
-
Config-Setting:  $Self->{'Stats::TimeType'} =  'Extended';
+
|valid=1  
-
+
|required=1  
-
Stats::ExchangeAxisDescription Value
+
|config=$Self->{'Stats::TimeType'} =  'Extended';
-
Description: Allows agents to exchange the axis of a stat if they generate one.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Agent::Stats  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Stats::ExchangeAxis
-
Required: 0  
+
|description=Allows agents to exchange the axis of a stat if they generate one.  
-
Config-Setting:  $Self->{'Stats::ExchangeAxis'} =  '0';
+
|group=Framework  
-
+
|subgroup=Frontend::Agent::Stats  
-
Stats::UseAgentElementInStatsDescription Value
+
|valid=0  
-
Description: Allows agents to generate individual-related stats.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Stats::ExchangeAxis'} =  '0';
-
SubGroup: Frontend::Agent::Stats  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Stats::UseAgentElementInStats'} =  '0';
+
|key=Stats::UseAgentElementInStats
-
+
|description=Allows agents to generate individual-related stats.  
-
Stats::CustomerIDAsMultiSelectDescription Value
+
|group=Framework  
-
Description: Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).  
+
|subgroup=Frontend::Agent::Stats  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Agent::Stats  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'Stats::UseAgentElementInStats'} =  '0';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';
+
 
-
+
{{otrs/ConfigTable
-
Frontend::CustomerCustomerHeadlineDescription Value
+
|key=Stats::CustomerIDAsMultiSelect
-
Description: The headline shown in the customer interface.  
+
|description=Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer  
+
|subgroup=Frontend::Agent::Stats  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'CustomerHeadline'} =  'Example Company Support';
+
|config=$Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';
-
+
}}
-
CustomerLogoDescription Value
+
 
-
Description: The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::CustomerCustomerHeadline
-
SubGroup: Frontend::Customer  
+
|description=The headline shown in the customer interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerLogo'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerHeadline'} =  'Example Company Support';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=CustomerLogo
 +
|description=The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'CustomerLogo'} =  {
   'StyleHeight' => '50px',
   'StyleHeight' => '50px',
   'StyleRight' => '25px',
   'StyleRight' => '25px',
Line 4,633: Line 5,247:
   'URL' => 'skins/Customer/default/img/logo.png'
   'URL' => 'skins/Customer/default/img/logo.png'
};
};
-
+
}}
-
CustomerPanelUserIDDescription Value
+
 
-
Description: Defines the user identifier for the customer panel.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelUserID
-
SubGroup: Frontend::Customer  
+
|description=Defines the user identifier for the customer panel.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelUserID'} =  '1';
+
|valid=1  
-
+
|required=1  
-
CustomerGroupSupportDescription Value
+
|config=$Self->{'CustomerPanelUserID'} =  '1';
-
Description: Activates support for customer groups.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=CustomerGroupSupport
-
Required: 1  
+
|description=Activates support for customer groups.  
-
Config-Setting:  $Self->{'CustomerGroupSupport'} =  '0';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer  
-
CustomerGroupAlwaysGroupsDescription Value
+
|valid=1  
-
Description: Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'CustomerGroupSupport'} =  '0';
-
SubGroup: Frontend::Customer  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'CustomerGroupAlwaysGroups'} =  [
+
|key=CustomerGroupAlwaysGroups
 +
|description=Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerGroupAlwaysGroups'} =  [
   'users'
   'users'
];
];
-
+
}}
-
CustomerPanelLoginURLDescription Value
+
 
-
Description: Defines an alternate login URL for the customer panel..  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelLoginURL
-
SubGroup: Frontend::Customer  
+
|description=Defines an alternate login URL for the customer panel..  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';
+
|valid=0  
-
+
|required=0  
-
CustomerPanelLogoutURLDescription Value
+
|config=$Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';
-
Description: Defines an alternate logout URL for the customer panel.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=CustomerPanelLogoutURL
-
Required: 0  
+
|description=Defines an alternate logout URL for the customer panel.  
-
Config-Setting:  $Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer  
-
Frontend::CustomerUser::Item###1-GoogleMapsDescription Value
+
|valid=0  
-
Description: Defines a customer item, which generates a google maps icon at the end of a customer info block.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';
-
SubGroup: Frontend::Customer  
+
}}
-
Valid: 1  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
+
|key=Frontend::CustomerUser::Item###1-GoogleMaps
 +
|description=Defines a customer item, which generates a google maps icon at the end of a customer info block.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
   'Attributes' => 'UserStreet;UserCity;UserCountry;',
   'Attributes' => 'UserStreet;UserCity;UserCountry;',
   'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
   'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
Line 4,692: Line 5,318:
   'URL' => 'http://maps.google.com/maps?z=7&q='
   'URL' => 'http://maps.google.com/maps?z=7&q='
};
};
-
+
}}
-
Frontend::CustomerUser::Item###2-GoogleDescription Value
+
 
-
Description: Defines a customer item, which generates a google icon at the end of a customer info block.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::CustomerUser::Item###2-Google
-
SubGroup: Frontend::Customer  
+
|description=Defines a customer item, which generates a google icon at the end of a customer info block.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
   'Attributes' => 'UserFirstname;UserLastname;',
   'Attributes' => 'UserFirstname;UserLastname;',
   'CSS' => 'Core.Agent.CustomerUser.Google.css',
   'CSS' => 'Core.Agent.CustomerUser.Google.css',
Line 4,709: Line 5,337:
   'URL' => 'http://google.com/search?q='
   'URL' => 'http://google.com/search?q='
};
};
-
+
}}
-
Frontend::CustomerUser::Item###2-LinkedInDescription Value
+
 
-
Description: Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::CustomerUser::Item###2-LinkedIn
-
SubGroup: Frontend::Customer  
+
|description=Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
   'Attributes' => 'UserFirstname;UserLastname;',
   'Attributes' => 'UserFirstname;UserLastname;',
   'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
   'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
Line 4,726: Line 5,356:
   'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
   'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};
};
-
+
}}
-
Frontend::CustomerUser::Item###3-XINGDescription Value
+
 
-
Description: Defines a customer item, which generates a XING icon at the end of a customer info block.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::CustomerUser::Item###3-XING
-
SubGroup: Frontend::Customer  
+
|description=Defines a customer item, which generates a XING icon at the end of a customer info block.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
   'Attributes' => 'UserFirstname;UserLastname;',
   'Attributes' => 'UserFirstname;UserLastname;',
   'CSS' => 'Core.Agent.CustomerUser.Xing.css',
   'CSS' => 'Core.Agent.CustomerUser.Xing.css',
Line 4,743: Line 5,375:
   'URL' => 'https://www.xing.com/app/search?op=search;keywords='
   'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};
};
-
+
}}
-
CustomerPanelPreApplicationModule###CustomerAcceptDescription Value
+
 
-
Description: This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelPreApplicationModule###CustomerAccept
-
SubGroup: Frontend::Customer  
+
|description=This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';
+
|valid=0  
-
+
|required=0  
-
CustomerPanel::InfoKeyDescription Value
+
|config=$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';
-
Description: Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=CustomerPanel::InfoKey
-
Required: 0  
+
|description=Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.  
-
Config-Setting:  $Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer  
-
CustomerPanel::InfoFileDescription Value
+
|valid=0  
-
Description: Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';
-
SubGroup: Frontend::Customer  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';
+
|key=CustomerPanel::InfoFile
-
+
|description=Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.  
-
CustomerPanelLostPasswordDescription Value
+
|group=Framework  
-
Description: Activates lost password feature for customers.  
+
|subgroup=Frontend::Customer  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Customer  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'CustomerPanelLostPassword'} =  '1';
+
 
-
+
{{otrs/ConfigTable
-
CustomerPanelCreateAccountDescription Value
+
|key=CustomerPanelLostPassword
-
Description: Enables customers to create their own accounts.  
+
|description=Activates lost password feature for customers.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer  
+
|subgroup=Frontend::Customer  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'CustomerPanelCreateAccount'} =  '1';
+
|config=$Self->{'CustomerPanelLostPassword'} =  '1';
-
+
}}
-
CustomerPanelSubjectLostPasswordTokenDescription Value
+
 
-
Description: Defines the subject for notification mails sent to customers, with token about new requested password.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelCreateAccount
-
SubGroup: Frontend::Customer  
+
|description=Enables customers to create their own accounts.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';
+
|valid=1  
-
+
|required=1  
-
CustomerPanelBodyLostPasswordTokenDescription Value
+
|config=$Self->{'CustomerPanelCreateAccount'} =  '1';
-
Description: Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=CustomerPanelSubjectLostPasswordToken
-
Required: 1  
+
|description=Defines the subject for notification mails sent to customers, with token about new requested password.  
-
Config-Setting:  $Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
+
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=CustomerPanelBodyLostPasswordToken
 +
|description=Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
You or someone impersonating you has requested to change your OTRS
Line 4,809: Line 5,455:
If you did not request a new password, please ignore this email.
If you did not request a new password, please ignore this email.
             ';
             ';
-
+
}}
-
CustomerPanelSubjectLostPasswordDescription Value
+
 
-
Description: Defines the subject for notification mails sent to customers, about new password.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelSubjectLostPassword
-
SubGroup: Frontend::Customer  
+
|description=Defines the subject for notification mails sent to customers, about new password.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';
+
|valid=1  
-
+
|required=1  
-
CustomerPanelBodyLostPasswordDescription Value
+
|config=$Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';
-
Description: Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=CustomerPanelBodyLostPassword
-
Required: 1  
+
|description=Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).  
-
Config-Setting:  $Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
+
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
Line 4,831: Line 5,481:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
             ';
             ';
-
+
}}
-
CustomerPanelSubjectNewAccountDescription Value
+
 
-
Description: Defines the subject for notification mails sent to customers, about new account.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPanelSubjectNewAccount
-
SubGroup: Frontend::Customer  
+
|description=Defines the subject for notification mails sent to customers, about new account.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';
+
|valid=1  
-
+
|required=1  
-
CustomerPanelBodyNewAccountDescription Value
+
|config=$Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';
-
Description: Defines the body text for notification mails sent to customers, about new account.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=CustomerPanelBodyNewAccount
-
Required: 1  
+
|description=Defines the body text for notification mails sent to customers, about new account.  
-
Config-Setting:  $Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,
+
|group=Framework  
 +
|subgroup=Frontend::Customer  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
You or someone impersonating you has created a new OTRS account for
Line 4,860: Line 5,514:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
             ';
             ';
-
+
}}
-
Loader::Customer::Skin###000-defaultDescription Value
+
 
-
Description: Default skin for OTRS 3.0 interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::Skin###000-default
-
SubGroup: Frontend::Customer  
+
|description=Default skin for OTRS 3.0 interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
   'Description' => 'This is the default orange - black skin for OTRS 3.0.',
   'Description' => 'This is the default orange - black skin for OTRS 3.0.',
   'HomePage' => 'www.otrs.org',
   'HomePage' => 'www.otrs.org',
Line 4,873: Line 5,529:
   'VisibleName' => 'Default'
   'VisibleName' => 'Default'
};
};
-
+
}}
-
Loader::Customer::SelectedSkinDescription Value
+
 
-
Description: The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Loader::Customer::SelectedSkin
-
SubGroup: Frontend::Customer  
+
|description=The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer  
-
Config-Setting:  $Self->{'Loader::Customer::SelectedSkin'} =  'default';
+
|valid=1  
-
+
|required=1  
-
Frontend::Customer::AuthCustomer::AuthModuleDescription Value
+
|config=$Self->{'Loader::Customer::SelectedSkin'} =  'default';
-
Description: Defines the module to authenticate customers.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Frontend::Customer::AuthCustomer::AuthModule
-
Required: 1  
+
|description=Defines the module to authenticate customers.  
-
Config-Setting:  $Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::DB::CryptTypeDescription Value
+
|valid=1  
-
Description: If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';
+
|key=Customer::AuthModule::DB::CryptType
-
+
|description=If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.  
-
Customer::AuthModule::DB::TableDescription Value
+
|group=Framework  
-
Description: If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.  
+
|subgroup=Frontend::Customer::Auth  
-
Group: Framework  
+
|valid=1  
-
SubGroup: Frontend::Customer::Auth  
+
|required=1  
-
Valid: 1  
+
|config=$Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';
-
Required: 1  
+
}}
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';
+
 
-
+
{{otrs/ConfigTable
-
Customer::AuthModule::DB::CustomerKeyDescription Value
+
|key=Customer::AuthModule::DB::Table
-
Description: If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.  
+
|description=If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer::Auth  
+
|subgroup=Frontend::Customer::Auth  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=1  
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';
+
|config=$Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';
-
+
}}
-
Customer::AuthModule::DB::CustomerPasswordDescription Value
+
 
-
Description: If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Customer::AuthModule::DB::CustomerKey
-
SubGroup: Frontend::Customer::Auth  
+
|description=If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer::Auth  
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';
+
|valid=1  
-
+
|required=1  
-
Customer::AuthModule::DB::DSNDescription Value
+
|config=$Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';
-
Description: If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Customer::AuthModule::DB::CustomerPassword
-
Required: 0  
+
|description=If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.  
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::DB::UserDescription Value
+
|valid=1  
-
Description: If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::User'} =  'some_user';
+
|key=Customer::AuthModule::DB::DSN
-
+
|description=If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.  
-
Customer::AuthModule::DB::PasswordDescription Value
+
|group=Framework  
-
Description: If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.  
+
|subgroup=Frontend::Customer::Auth  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Customer::Auth  
+
|required=0  
-
Valid: 0  
+
|config=$Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::Password'} =  'some_password';
+
 
-
+
{{otrs/ConfigTable
-
Customer::AuthModule::DB::TypeDescription Value
+
|key=Customer::AuthModule::DB::User
-
Description: If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.  
+
|description=If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer::Auth  
+
|subgroup=Frontend::Customer::Auth  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'Customer::AuthModule::DB::Type'} =  'mysql';
+
|config=$Self->{'Customer::AuthModule::DB::User'} =  'some_user';
-
+
}}
-
Customer::AuthModule::HTTPBasicAuth::ReplaceDescription Value
+
 
-
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Customer::AuthModule::DB::Password
-
SubGroup: Frontend::Customer::Auth  
+
|description=If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Auth  
-
Config-Setting:  $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';
+
|valid=0  
-
+
|required=0  
-
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExpDescription Value
+
|config=$Self->{'Customer::AuthModule::DB::Password'} =  'some_password';
-
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Customer::AuthModule::DB::Type
-
Required: 0  
+
|description=If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.  
-
Config-Setting:  $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::LDAP::HostDescription Value
+
|valid=0  
-
Description: If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule::DB::Type'} =  'mysql';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';
+
|key=Customer::AuthModule::HTTPBasicAuth::Replace
-
+
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).  
-
Customer::AuthModule::LDAP::BaseDNDescription Value
+
|group=Framework  
-
Description: If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.  
+
|subgroup=Frontend::Customer::Auth  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Customer::Auth  
+
|required=0  
-
Valid: 0  
+
|config=$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';
+
 
-
+
{{otrs/ConfigTable
-
Customer::AuthModule::LDAP::UIDDescription Value
+
|key=Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
-
Description: If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.  
+
|description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer::Auth  
+
|subgroup=Frontend::Customer::Auth  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';
+
|config=$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';
-
+
}}
-
Customer::AuthModule::LDAP::GroupDNDescription Value
+
 
-
Description: If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Customer::AuthModule::LDAP::Host
-
SubGroup: Frontend::Customer::Auth  
+
|description=If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Auth  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
+
|valid=0  
-
+
|required=0  
-
Customer::AuthModule::LDAP::AccessAttrDescription Value
+
|config=$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';
-
Description: If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Customer::AuthModule::LDAP::BaseDN
-
Required: 0  
+
|description=If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::LDAP::UserAttrDescription Value
+
|valid=0  
-
Description: If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';
+
|key=Customer::AuthModule::LDAP::UID
-
+
|description=If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.  
-
Customer::AuthModule::LDAP::SearchUserDNDescription Value
+
|group=Framework  
-
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.  
+
|subgroup=Frontend::Customer::Auth  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Customer::Auth  
+
|required=0  
-
Valid: 0  
+
|config=$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';
+
 
-
+
{{otrs/ConfigTable
-
Customer::AuthModule::LDAP::SearchUserPwDescription Value
+
|key=Customer::AuthModule::LDAP::GroupDN
-
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.  
+
|description=If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer::Auth  
+
|subgroup=Frontend::Customer::Auth  
-
Valid: 0  
+
|valid=0  
-
Required: 0  
+
|required=0  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';
+
|config=$Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
-
+
}}
-
Customer::AuthModule::LDAP::AlwaysFilterDescription Value
+
 
-
Description: If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Customer::AuthModule::LDAP::AccessAttr
-
SubGroup: Frontend::Customer::Auth  
+
|description=If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Auth  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';
+
|valid=0  
-
+
|required=0  
-
Customer::AuthModule::LDAP::UserSuffixDescription Value
+
|config=$Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';
-
Description: If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Customer::AuthModule::LDAP::UserAttr
-
Required: 0  
+
|description=If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::LDAP::ParamsDescription Value
+
|valid=0  
-
Description: If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::Params'} =  {
+
|key=Customer::AuthModule::LDAP::SearchUserDN
 +
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Auth  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Customer::AuthModule::LDAP::SearchUserPw
 +
|description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Auth  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Customer::AuthModule::LDAP::AlwaysFilter
 +
|description=If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Auth  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Customer::AuthModule::LDAP::UserSuffix
 +
|description=If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Auth  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Customer::AuthModule::LDAP::Params
 +
|description=If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Auth  
 +
|valid=0  
 +
|required=0  
 +
|config=$Self->{'Customer::AuthModule::LDAP::Params'} =  {
   'async' => '0',
   'async' => '0',
   'port' => '389',
   'port' => '389',
Line 5,062: Line 5,764:
   'version' => '3'
   'version' => '3'
};
};
-
+
}}
-
Customer::AuthModule::LDAP::DieDescription Value
+
 
-
Description: If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Customer::AuthModule::LDAP::Die
-
SubGroup: Frontend::Customer::Auth  
+
|description=If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Auth  
-
Config-Setting:  $Self->{'Customer::AuthModule::LDAP::Die'} =  '1';
+
|valid=1  
-
+
|required=0  
-
Customer::AuthModule::Radius::HostDescription Value
+
|config=$Self->{'Customer::AuthModule::LDAP::Die'} =  '1';
-
Description: If "Radius" was selected for Customer::AuthModule, the radius host must be specified.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Auth  
+
{{otrs/ConfigTable
-
Valid: 0  
+
|key=Customer::AuthModule::Radius::Host
-
Required: 0  
+
|description=If "Radius" was selected for Customer::AuthModule, the radius host must be specified.  
-
Config-Setting:  $Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Auth  
-
Customer::AuthModule::Radius::PasswordDescription Value
+
|valid=0  
-
Description: If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.  
+
|required=0  
-
Group: Framework  
+
|config=$Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';
-
SubGroup: Frontend::Customer::Auth  
+
}}
-
Valid: 0  
+
 
-
Required: 0  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';
+
|key=Customer::AuthModule::Radius::Password
-
+
|description=If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.  
-
Customer::AuthModule::Radius::DieDescription Value
+
|group=Framework  
-
Description: If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.  
+
|subgroup=Frontend::Customer::Auth  
-
Group: Framework  
+
|valid=0  
-
SubGroup: Frontend::Customer::Auth  
+
|required=0  
-
Valid: 1  
+
|config=$Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';
-
Required: 0  
+
}}
-
Config-Setting:  $Self->{'Customer::AuthModule::Radius::Die'} =  '1';
+
 
-
+
{{otrs/ConfigTable
-
Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-RefreshDescription Value
+
|key=Customer::AuthModule::Radius::Die
-
Description: Defines the module to generate html refresh headers of html sites, in the customer interface.  
+
|description=If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.  
-
Group: Framework  
+
|group=Framework  
-
SubGroup: Frontend::Customer::ModuleMetaHead  
+
|subgroup=Frontend::Customer::Auth  
-
Valid: 1  
+
|valid=1  
-
Required: 1  
+
|required=0  
-
Config-Setting:  $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
+
|config=$Self->{'Customer::AuthModule::Radius::Die'} =  '1';
 +
}}
 +
 
 +
{{otrs/ConfigTable
 +
|key=Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-Refresh
 +
|description=Defines the module to generate html refresh headers of html sites, in the customer interface.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::ModuleMetaHead  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
   'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
   'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};
};
-
+
}}
-
Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnlineDescription Value
+
 
-
Description: Defines the module that shows the currently loged in agents in the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnline
-
SubGroup: Frontend::Customer::ModuleNotify  
+
|description=Defines the module that shows the currently loged in agents in the customer interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::ModuleNotify  
-
Config-Setting:  $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
   'IdleMinutes' => '60',
   'IdleMinutes' => '60',
   'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
   'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
   'ShowEmail' => '1'
   'ShowEmail' => '1'
};
};
-
+
}}
-
CustomerFrontend::NotifyModule###1-ShowCustomerOnlineDescription Value
+
 
-
Description: Defines the module that shows the currently loged in customers in the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerFrontend::NotifyModule###1-ShowCustomerOnline
-
SubGroup: Frontend::Customer::ModuleNotify  
+
|description=Defines the module that shows the currently loged in customers in the customer interface.  
-
Valid: 0  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::ModuleNotify  
-
Config-Setting:  $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
+
|valid=0  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
   'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
   'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
   'ShowEmail' => '1'
   'ShowEmail' => '1'
};
};
-
+
}}
-
Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###LogoutDescription Value
+
 
-
Description: Frontend module registration for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###Logout
-
SubGroup: Frontend::Customer::ModuleRegistration  
+
|description=Frontend module registration for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::ModuleRegistration  
-
Config-Setting:  $Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
   'Description' => 'Logout of customer panel',
   'Description' => 'Logout of customer panel',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => ''
   'Title' => ''
};
};
-
+
}}
-
CustomerFrontend::Module###CustomerPreferencesDescription Value
+
 
-
Description: Frontend module registration for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerFrontend::Module###CustomerPreferences
-
SubGroup: Frontend::Customer::ModuleRegistration  
+
|description=Frontend module registration for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::ModuleRegistration  
-
Config-Setting:  $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
   'Description' => 'Customer preferences',
   'Description' => 'Customer preferences',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Preferences'
   'Title' => 'Preferences'
};
};
-
+
}}
-
CustomerFrontend::Module###CustomerAcceptDescription Value
+
 
-
Description: Frontend module registration for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerFrontend::Module###CustomerAccept
-
SubGroup: Frontend::Customer::ModuleRegistration  
+
|description=Frontend module registration for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::ModuleRegistration  
-
Config-Setting:  $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
   'Description' => 'To accept login information, such as an EULA or license.',
   'Description' => 'To accept login information, such as an EULA or license.',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'Info'
   'Title' => 'Info'
};
};
-
+
}}
-
CustomerFrontend::Module###PictureUploadDescription Value
+
 
-
Description: Frontend module registration for the customer interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerFrontend::Module###PictureUpload
-
SubGroup: Frontend::Customer::ModuleRegistration  
+
|description=Frontend module registration for the customer interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer::ModuleRegistration  
-
Config-Setting:  $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
   'Description' => 'Picture upload module',
   'Description' => 'Picture upload module',
   'NavBarName' => 'Ticket',
   'NavBarName' => 'Ticket',
   'Title' => 'Picture-Upload'
   'Title' => 'Picture-Upload'
};
};
-
+
}}
-
Frontend::Customer::PreferencesPreferencesTableDescription Value
+
 
-
Description: Defines the name of the table, where the customer preferences are stored.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::Customer::PreferencesPreferencesTable
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines the name of the table, where the customer preferences are stored.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'PreferencesTable'} =  'user_preferences';
+
|valid=1  
-
+
|required=1  
-
PreferencesTableKeyDescription Value
+
|config=$Self->{'PreferencesTable'} =  'user_preferences';
-
Description: Defines the column to store the keys for the preferences table.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Customer::Preferences  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=PreferencesTableKey
-
Required: 1  
+
|description=Defines the column to store the keys for the preferences table.  
-
Config-Setting:  $Self->{'PreferencesTableKey'} =  'preferences_key';
+
|group=Framework  
-
+
|subgroup=Frontend::Customer::Preferences  
-
CustomerPreferencesDescription Value
+
|valid=1  
-
Description: Defines the parameters for the customer preferences table.  
+
|required=1  
-
Group: Framework  
+
|config=$Self->{'PreferencesTableKey'} =  'preferences_key';
-
SubGroup: Frontend::Customer::Preferences  
+
}}
-
Valid: 1  
+
 
-
Required: 1  
+
{{otrs/ConfigTable
-
Config-Setting:  $Self->{'CustomerPreferences'} =  {
+
|key=CustomerPreferences
 +
|description=Defines the parameters for the customer preferences table.  
 +
|group=Framework  
 +
|subgroup=Frontend::Customer::Preferences  
 +
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPreferences'} =  {
   'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
   'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
   'Params' => {
   'Params' => {
Line 5,207: Line 5,937:
   }
   }
};
};
-
+
}}
-
CustomerPreferencesViewDescription Value
+
 
-
Description: Sets the order of the different items in the customer preferences view.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesView
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Sets the order of the different items in the customer preferences view.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesView'} =  [
+
|valid=1  
 +
|required=1  
 +
|config=$Self->{'CustomerPreferencesView'} =  [
   'User Profile',
   'User Profile',
   'Other Settings'
   'Other Settings'
];
];
-
+
}}
-
CustomerPreferencesGroups###PasswordDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###Password
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
   'Active' => '1',
   'Active' => '1',
   'Area' => 'Customer',
   'Area' => 'Customer',
Line 5,238: Line 5,972:
   'Prio' => '1000'
   'Prio' => '1000'
};
};
-
+
}}
-
CustomerPreferencesGroups###LanguageDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###Language
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 5,254: Line 5,990:
   'Prio' => '2000'
   'Prio' => '2000'
};
};
-
+
}}
-
CustomerPreferencesGroups###ThemeDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###Theme
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
   'Active' => '0',
   'Active' => '0',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 5,270: Line 6,008:
   'Prio' => '1000'
   'Prio' => '1000'
};
};
-
+
}}
-
CustomerPreferencesGroups###TimeZoneDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###TimeZone
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'User Profile',
   'Column' => 'User Profile',
Line 5,286: Line 6,026:
   'Prio' => '5000'
   'Prio' => '5000'
};
};
-
+
}}
-
CustomerPreferencesGroups###PGPDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###PGP
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'Other Settings',
   'Column' => 'Other Settings',
Line 5,302: Line 6,044:
   'Prio' => '10000'
   'Prio' => '10000'
};
};
-
+
}}
-
CustomerPreferencesGroups###SMIMEDescription Value
+
 
-
Description: Defines all the parameters for this item in the customer preferences.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=CustomerPreferencesGroups###SMIME
-
SubGroup: Frontend::Customer::Preferences  
+
|description=Defines all the parameters for this item in the customer preferences.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Customer::Preferences  
-
Config-Setting:  $Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
   'Active' => '1',
   'Active' => '1',
   'Column' => 'Other Settings',
   'Column' => 'Other Settings',
Line 5,318: Line 6,062:
   'Prio' => '11000'
   'Prio' => '11000'
};
};
-
+
}}
-
Frontend::PublicPublicFrontend::CommonParam###ActionDescription Value
+
 
-
Description: Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=Frontend::PublicPublicFrontend::CommonParam###Action
-
SubGroup: Frontend::Public  
+
|description=Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.  
-
Valid: 1  
+
|group=Framework  
-
Required: 1  
+
|subgroup=Frontend::Public  
-
Config-Setting:  $Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';
+
|valid=1  
-
+
|required=1  
-
Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefaultDescription Value
+
|config=$Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';
-
Description: Frontend module registration for the agent interface.  
+
}}
-
Group: Framework  
+
 
-
SubGroup: Frontend::Public::ModuleRegistration  
+
{{otrs/ConfigTable
-
Valid: 1  
+
|key=Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefault
-
Required: 0  
+
|description=Frontend module registration for the agent interface.  
-
Config-Setting:  $Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
+
|group=Framework  
 +
|subgroup=Frontend::Public::ModuleRegistration  
 +
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
   'Description' => 'PublicDefault',
   'Description' => 'PublicDefault',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'PublicDefault'
   'Title' => 'PublicDefault'
};
};
-
+
}}
-
PublicFrontend::Module###PublicRepositoryDescription Value
+
 
-
Description: Frontend module registration for the agent interface.  
+
{{otrs/ConfigTable
-
Group: Framework  
+
|key=PublicFrontend::Module###PublicRepository
-
SubGroup: Frontend::Public::ModuleRegistration  
+
|description=Frontend module registration for the agent interface.  
-
Valid: 1  
+
|group=Framework  
-
Required: 0  
+
|subgroup=Frontend::Public::ModuleRegistration  
-
Config-Setting:  $Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
+
|valid=1  
 +
|required=0  
 +
|config=$Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
   'Description' => 'PublicRepository',
   'Description' => 'PublicRepository',
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'PublicRepository'
   'Title' => 'PublicRepository'
-
};</onlyinclude>
+
};
 +
}}
 +
</onlyinclude>

Revision as of 23:39, 22 April 2011

Framework

Core

SecureMode
Description Value
Description: Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting:


Frontend::DebugMode
Description Value
Description: Enables or disable the debug mode over frontend interface.
Group: Framework
SubGroup: Core
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::DebugMode'} = '0';


ConfigLevel
Description Value
Description: Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'ConfigLevel'} = '100';


ProductName
Description Value
Description: Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'ProductName'} = 'OTRS';


SystemID
Description Value
Description: Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'SystemID'} = '10';


FQDN
Description Value
Description: Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'FQDN'} = 'yourhost.example.com';


HttpType
Description Value
Description: Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'HttpType'} = 'http';


ScriptAlias
Description Value
Description: Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'ScriptAlias'} = 'otrs/';


AdminEmail
Description Value
Description: Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'AdminEmail'} = 'admin@example.com';


Organization
Description Value
Description: If configured, all emails sent by the application will contain an X-Header with this organization or company name.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'Organization'} = 'Example Company';


DefaultCharset
Description Value
Description: Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultCharset'} = 'utf-8';


DefaultLanguage
Description Value
Description: Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultLanguage'} = 'en';


DefaultUsedLanguages
Description Value
Description: Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultUsedLanguages'} = { 
 'ar_SA' => 'Arabic (Saudi Arabia)',
 'bg' => 'Bulgarian (Български)',
 'cs' => 'Czech (Česky)',
 'ct' => 'Català',
 'da' => 'Dansk',
 'de' => 'Deutsch',
 'el' => 'Greek (Ελληνικά)',
 'en' => 'English (United States)',
 'en_CA' => 'English (Canada)',
 'en_GB' => 'English (United Kingdom)',
 'es' => 'Español',
 'es_MX' => 'Español (México)',
 'et' => 'Eesti',
 'fa' => 'Persian (فارسى)',
 'fi' => 'Suomi',
 'fr' => 'Français',
 'hi' => 'Hindi',
 'hu' => 'Magyar',
 'it' => 'Italiano',
 'ja' => 'Japanese (日本&#x8a9e)',
 'lv' => 'Latvijas',
 'nb_NO' => 'Norsk bokmål',
 'nl' => 'Nederlands',
 'pl' => 'Polski',
 'pt' => 'Português',
 'pt_BR' => 'Português Brasileiro',
 'ru' => 'Russian (Русский)',
 'sk_SK' => 'Slovak (Slovenčina)',
 'sr_Cyrl' => 'Serbian Cyrillic (??????)',
 'sr_Latn' => 'Serbian Latin (Srpski)',
 'sv' => 'Svenska',
 'tr' => 'Türkçe',
 'uk' => 'Ukrainian (Українська)',
 'vi_VN' => 'Vietnam (ViɆt Nam)',
 'zh_CN' => 'Chinese (Sim.) (简体中文)',
 'zh_TW' => 'Chinese (Tradi.) (正體中文)'

};


DefaultTheme
Description Value
Description: Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultTheme'} = 'Standard';


DefaultTheme::HostBased
Description Value
Description: It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: $Self->{'DefaultTheme::HostBased'} = { 
 'host1\\.example\\.com' => 'SomeTheme1',
 'host2\\.example\\.com' => 'SomeTheme2'

};


CheckMXRecord
Description Value
Description: Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'CheckMXRecord'} = '1';


CheckMXRecord::Nameserver
Description Value
Description: Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: $Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com';


CheckEmailAddresses
Description Value
Description: Makes the application check the syntax of email addresses.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'CheckEmailAddresses'} = '1';


CheckEmailValidAddress
Description Value
Description: Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'CheckEmailValidAddress'} = '^(root@localhost


CheckEmailInvalidAddress
Description Value
Description: Defines a regular expression that filters all email addresses that should not be used in the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..


CGILogPrefix
Description Value
Description: Specifies the text that should appear in the log file to denote a CGI script entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'CGILogPrefix'} = 'OTRS-CGI';


DemoSystem
Description Value
Description: Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'DemoSystem'} = '0';


SwitchToUser
Description Value
Description: Allows the administrators to login as other users, via the users administration panel.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'SwitchToUser'} = '0';


NotificationSenderName
Description Value
Description: Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationSenderName'} = 'OTRS Notification Master';


NotificationSenderEmail
Description Value
Description: Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>';


System::Customer::Permission
Description Value
Description: Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: $Self->{'System::Customer::Permission'} = [ 
 'ro',
 'rw'

];


LanguageDebug
Description Value
Description: Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: $Self->{'LanguageDebug'} = '0';


Secure::DisableBanner
Description Value
Description: If enabled, the OTRS version tag will be removed from the HTTP headers.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: $Self->{'Secure::DisableBanner'} = '0';


StandardResponse2QueueByCreating
Description Value
Description: List of default StandardResponses which are assigned automatically to new Queues upon creation.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: $Self->{'StandardResponse2QueueByCreating'} = [

];


Core::LinkObjectLinkObject::ViewMode
Description Value
Description: Determines the way the linked objects are displayed in each zoom mask.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: $Self->{'LinkObject::ViewMode'} = 'Simple';


LinkObject::Type###Normal
Description Value
Description: Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: $Self->{'LinkObject::Type'}->{'Normal'} = { 
 'SourceName' => 'Normal',
 'TargetName' => 'Normal'

};


LinkObject::Type###ParentChild
Description Value
Description: Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: $Self->{'LinkObject::Type'}->{'ParentChild'} = { 
 'SourceName' => 'Parent',
 'TargetName' => 'Child'

};


LinkObject::TypeGroup###0001
Description Value
Description: Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 0
Config-Setting: $Self->{'LinkObject::TypeGroup'}->{'0001'} = [ 
 'Normal',
 'ParentChild'

];


Core::LogLogModule
Description Value
Description: Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';


LogModule::SysLog::Facility
Description Value
Description: If "SysLog" was selected for LogModule, a special log facility can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule::SysLog::Facility'} = 'user';


LogModule::SysLog::LogSock
Description Value
Description: If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule::SysLog::LogSock'} = 'unix';


LogModule::SysLog::Charset
Description Value
Description: If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-1';


LogModule::LogFile
Description Value
Description: If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';


LogModule::LogFile::Date
Description Value
Description: Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: $Self->{'LogModule::LogFile::Date'} = '0';


Core::MIME-ViewerMIME-Viewer###application/excel
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';


MIME-Viewer###application/msword
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';


MIME-Viewer###application/pdf
Description Value
Description: Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';


MIME-Viewer###text/xml
Description Value
Description: Specifies the path to the converter that allows the view of XML files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: $Self->{'MIME-Viewer'}->{'text/xml'} = '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';


Core::MirrorDBCore::MirrorDB::DSN
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: $Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost';


Core::MirrorDB::User
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: $Self->{'Core::MirrorDB::User'} = 'some_user';


Core::MirrorDB::Password
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: $Self->{'Core::MirrorDB::Password'} = 'some_password';


Core::PDFPDF
Description Value
Description: Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF'} = '1';


PDF::LogoFile
Description Value
Description: Specifies the path of the file for the logo in the page header (gif
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png';


PDF::PageSize
Description Value
Description: Defines the standard size of PDF pages.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::PageSize'} = 'a4';


PDF::MaxPages
Description Value
Description: Defines the maximum number of pages per PDF file.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::MaxPages'} = '100';


PDF::TTFontFile###Proportional
Description Value
Description: Defines the path and TTF-File to handle proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';


PDF::TTFontFile###ProportionalBold
Description Value
Description: Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';


PDF::TTFontFile###ProportionalItalic
Description Value
Description: Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf';


PDF::TTFontFile###ProportionalBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';


PDF::TTFontFile###Monospaced
Description Value
Description: Defines the path and TTF-File to handle monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: $Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';


PDF::TTFontFile###MonospacedBold
Description Value
Description: Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf';


PDF::TTFontFile###MonospacedItalic
Description Value
Description: Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf';


PDF::TTFontFile###MonospacedBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} = 'DejaVuSansMono-BoldOblique.ttf';


Core::PackagePackage::FileUpload
Description Value
Description: Enables file upload in the package manager frontend.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: $Self->{'Package::FileUpload'} = '1';


Package::RepositoryRoot
Description Value
Description: Defines the location to get online repository list for additional packages. The first available result will be used.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 0
Config-Setting: $Self->{'Package::RepositoryRoot'} = [ 
 'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
 'http://otrs.org/repository.xml'

];


Package::RepositoryList
Description Value
Description: Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: $Self->{'Package::RepositoryList'} = { 
 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'

};


Package::RepositoryAccessRegExp
Description Value
Description: Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: $Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1';


Package::Timeout
Description Value
Description: Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: $Self->{'Package::Timeout'} = '15';


Package::Proxy
Description Value
Description: Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';


Core::PerformanceLogPerformanceLog
Description Value
Description: Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 0
Config-Setting: $Self->{'PerformanceLog'} = '0';


PerformanceLog::File
Description Value
Description: Specifies the path of the file for the performance log.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: $Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log';


PerformanceLog::FileMax
Description Value
Description: Defines the maximum size (in MB) of the log file.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: $Self->{'PerformanceLog::FileMax'} = '25';


Core::SOAPSOAP::User
Description Value
Description: Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: $Self->{'SOAP::User'} = 'some_user';


SOAP::Password
Description Value
Description: Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: $Self->{'SOAP::Password'} = 'some_pass';


Core::SendmailSendmailModule
Description Value
Description: Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';


SendmailModule::CMD
Description Value
Description: If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f';


SendmailModule::Host
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: $Self->{'SendmailModule::Host'} = 'mail.example.com';


SendmailModule::Port
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: $Self->{'SendmailModule::Port'} = '25';


SendmailModule::AuthUser
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: $Self->{'SendmailModule::AuthUser'} = 'MailserverLogin';


SendmailModule::AuthPassword
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: $Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword';


SendmailBcc
Description Value
Description: Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 0
Config-Setting: $Self->{'SendmailBcc'} = ;


SendmailNotificationEnvelopeFrom
Description Value
Description: If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: $Self->{'SendmailNotificationEnvelopeFrom'} = ;


SendmailEncodingForce
Description Value
Description: Forces encoding of outgoing emails (7bit
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: $Self->{'SendmailEncodingForce'} = 'base64';


Core::SessionSessionModule
Description Value
Description: Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB';


SessionName
Description Value
Description: Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionName'} = 'Session';


SessionCheckRemoteIP
Description Value
Description: Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionCheckRemoteIP'} = '1';


SessionDeleteIfNotRemoteID
Description Value
Description: Deletes a session if the session id is used with an invalid remote IP address.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionDeleteIfNotRemoteID'} = '1';


SessionMaxTime
Description Value
Description: Defines the maximal valid time (in seconds) for a session id.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionMaxTime'} = '57600';


SessionMaxIdleTime
Description Value
Description: Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionMaxIdleTime'} = '21600';


SessionDeleteIfTimeToOld
Description Value
Description: Deletes requested sessions if they have timed out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionDeleteIfTimeToOld'} = '1';


SessionUseCookie
Description Value
Description: Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionUseCookie'} = '1';


SessionUseCookieAfterBrowserClose
Description Value
Description: Stores cookies after the browser has been closed.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionUseCookieAfterBrowserClose'} = '0';


SessionCSRFProtection
Description Value
Description: Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionCSRFProtection'} = '1';


SessionDir
Description Value
Description: If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions';


SessionTable
Description Value
Description: If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionTable'} = 'sessions';


SessionTableID
Description Value
Description: If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionTableID'} = 'session_id';


SessionTableValue
Description Value
Description: If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionTableValue'} = 'session_value';


SessionSaveLoginPasswd
Description Value
Description: Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'SessionSaveLoginPasswd'} = '0';


CustomerPanelSessionName
Description Value
Description: Defines the name of the key for customer sessions.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelSessionName'} = 'CSID';


Core::SpellCheckerSpellChecker
Description Value
Description: Enables spell checker support.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: $Self->{'SpellChecker'} = '0';


SpellCheckerBin
Description Value
Description: Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: $Self->{'SpellCheckerBin'} = '/usr/bin/ispell';


SpellCheckerDictDefault
Description Value
Description: Defines the default spell checker dictionary.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: $Self->{'SpellCheckerDictDefault'} = 'english';


SpellCheckerIgnore
Description Value
Description: Defines a default list of words, that are ignored by the spell checker.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: $Self->{'SpellCheckerIgnore'} = [ 
 'www',
 'webmail',
 'https',
 'http',
 'html',
 'rfc'

];


Core::StatsStats::StatsHook
Description Value
Description: Sets the stats hook.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::StatsHook'} = 'Stat#';


Stats::StatsStartNumber
Description Value
Description: Start number for statistics counting. Every new stat increments this number.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::StatsStartNumber'} = '10000';


Stats::MaxXaxisAttributes
Description Value
Description: Defines the default maximum number of X-axis attributes for the time scale.
Group: Framework
SubGroup: Core::Stats
Valid: 0
Required: 0
Config-Setting: $Self->{'Stats::MaxXaxisAttributes'} = '1000';


Core::Stats::GraphStats::Graph::t_margin
Description Value
Description: Specifies the top margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::t_margin'} = '10';


Stats::Graph::l_margin
Description Value
Description: Specifies the left margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::l_margin'} = '10';


Stats::Graph::b_margin
Description Value
Description: Specifies the bottom margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::b_margin'} = '10';


Stats::Graph::r_margin
Description Value
Description: Specifies the right margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::r_margin'} = '20';


Stats::Graph::bgclr
Description Value
Description: Specifies the background color of the picture.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::bgclr'} = 'white';


Stats::Graph::transparent
Description Value
Description: Makes the picture transparent.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::transparent'} = '0';


Stats::Graph::fgclr
Description Value
Description: Specifies the border color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::fgclr'} = 'black';


Stats::Graph::boxclr
Description Value
Description: Specifies the background color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::boxclr'} = 'white';


Stats::Graph::accentclr
Description Value
Description: Specifies the border color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::accentclr'} = 'black';


Stats::Graph::legendclr
Description Value
Description: Specifies the text color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::legendclr'} = 'black';


Stats::Graph::textclr
Description Value
Description: Specifies the text color of the chart (e. g. caption).
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::textclr'} = 'black';


Stats::Graph::dclrs
Description Value
Description: Defines the colors for the graphs.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::dclrs'} = [ 
 'red',
 'green',
 'blue',
 'yellow',
 'black',
 'purple',
 'orange',
 'pink',
 'marine',
 'cyan',
 'lgray',
 'lblue',
 'lyellow',
 'lgreen',
 'lred',
 'lpurple',
 'lorange',
 'lbrown'

];


Stats::Graph::line_width
Description Value
Description: Defines the boldness of the line drawed by the graph.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::line_width'} = '1';


Stats::Graph::legend_placement
Description Value
Description: Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::legend_placement'} = 'BC';


Stats::Graph::legend_spacing
Description Value
Description: Defines the spacing of the legends.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::legend_spacing'} = '4';


Stats::Graph::legend_marker_width
Description Value
Description: Defines the width of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::legend_marker_width'} = '12';


Stats::Graph::legend_marker_height
Description Value
Description: Defines the height of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Graph::legend_marker_height'} = '8';


Core::TimeTimeInputFormat
Description Value
Description: Defines the date input format used in forms (option or input fields).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeInputFormat'} = 'Option';


TimeShowAlwaysLong
Description Value
Description: Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeShowAlwaysLong'} = '0';


TimeZone
Description Value
Description: Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 0
Required: 0
Config-Setting: $Self->{'TimeZone'} = '+0';


TimeZoneUser
Description Value
Description: Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: $Self->{'TimeZoneUser'} = '0';


TimeZoneUserBrowserAutoOffset
Description Value
Description: Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: $Self->{'TimeZoneUserBrowserAutoOffset'} = '1';


CalendarWeekDayStart
Description Value
Description: Define the start day of the week for the date picker.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'CalendarWeekDayStart'} = '1';


TimeVacationDays
Description Value
Description: Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime
Description Value
Description: Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours
Description Value
Description: Defines the hours and week days to count the working time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


TimeShowCompleteDescription
Description Value
Description: Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeShowCompleteDescription'} = '0';


Core::Time::Calendar1TimeZone::Calendar1Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1';


TimeZone::Calendar1
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar1'} = '0';


TimeVacationDays::Calendar1
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar1'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar1
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar1'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar1
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar1'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar2TimeZone::Calendar2Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2';


TimeZone::Calendar2
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar2'} = '0';


TimeVacationDays::Calendar2
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar2'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar2
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar2'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar2
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar2'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar3TimeZone::Calendar3Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3';


TimeZone::Calendar3
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar3'} = '0';


TimeVacationDays::Calendar3
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar3'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar3
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar3'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar3
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar3'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar4TimeZone::Calendar4Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4';


TimeZone::Calendar4
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar4'} = '0';


TimeVacationDays::Calendar4
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar4'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar4
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar4'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar4
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar4'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar5TimeZone::Calendar5Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5';


TimeZone::Calendar5
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar5'} = '0';


TimeVacationDays::Calendar5
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar5'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar5
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar5'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar5
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar5'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar6TimeZone::Calendar6Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6';


TimeZone::Calendar6
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar6'} = '0';


TimeVacationDays::Calendar6
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar6'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar6
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar6'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar6
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar6'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar7TimeZone::Calendar7Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7';


TimeZone::Calendar7
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar7'} = '0';


TimeVacationDays::Calendar7
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar7'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar7
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar7'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar7
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar7'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar8TimeZone::Calendar8Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8';


TimeZone::Calendar8
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar8'} = '0';


TimeVacationDays::Calendar8
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar8'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar8
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar8'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar8
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar8'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::Time::Calendar9TimeZone::Calendar9Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9';


TimeZone::Calendar9
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeZone::Calendar9'} = '0';


TimeVacationDays::Calendar9
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDays::Calendar9'} = { 
 '1' => {
   '1' => 'New Year\'s Day'
 },
 '12' => {
   '24' => 'Christmas Eve',
   '25' => 'First Christmas Day',
   '26' => 'Second Christmas Day',
   '31' => 'New Year\'s Eve'
 },
 '5' => {
   '1' => 'International Workers\' Day'
 }

};


TimeVacationDaysOneTime::Calendar9
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar9'} = { 
 '2004' => {
   '1' => {
     '1' => 'test'
   }
 }

};


TimeWorkingHours::Calendar9
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: $Self->{'TimeWorkingHours::Calendar9'} = { 
 'Fri' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Mon' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Sat' => [],
 'Sun' => [],
 'Thu' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Tue' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ],
 'Wed' => [
   '8',
   '9',
   '10',
   '11',
   '12',
   '13',
   '14',
   '15',
   '16',
   '17',
   '18',
   '19',
   '20'
 ]

};


Core::WebFrontend::WebPath
Description Value
Description: Defines the URL base path of icons, CSS and Java Script.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::WebPath'} = '/otrs-web/';


Frontend::ImagePath
Description Value
Description: Defines the URL image path of icons for navigation.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';


Frontend::CSSPath
Description Value
Description: Defines the URL CSS path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';


Frontend::JavaScriptPath
Description Value
Description: Defines the URL java script path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';


Frontend::RichText
Description Value
Description: Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::RichText'} = '1';


Frontend::RichTextPath
Description Value
Description: Defines the URL rich text editor path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';


Frontend::RichTextWidth
Description Value
Description: Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::RichTextWidth'} = '620';


Frontend::RichTextHeight
Description Value
Description: Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::RichTextHeight'} = '320';


Frontend::RichText::DefaultCSS
Description Value
Description: Defines the default CSS used in rich text editors.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';


DefaultViewNewLine
Description Value
Description: Automated line break in text messages after x number of chars.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultViewNewLine'} = '90';


DefaultPreViewLines
Description Value
Description: Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultPreViewLines'} = '18';


DefaultViewLines
Description Value
Description: Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'DefaultViewLines'} = '6000';


Frontend::AnimationEnabled
Description Value
Description: Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::AnimationEnabled'} = '1';


AttachmentDownloadType
Description Value
Description: Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'AttachmentDownloadType'} = 'attachment';


WebMaxFileUpload
Description Value
Description: Defines the maximal size (in bytes) for file uploads via the browser.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'WebMaxFileUpload'} = '16777216';


WebUploadCacheModule
Description Value
Description: Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB';


Frontend::Output::FilterText###AAAURL
Description Value
Description: Defines the filter that processes the text in the articles, in order to highlight URLs.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = { 
 'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'

};


Frontend::Themes
Description Value
Description: Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Themes'} = { 
 'Lite' => '0',
 'Standard' => '1'

};



Frontend::Output::OutputFilterTextAutoLink###CVE
Description Value
Description: Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = { 
 'RegExp' => [
   '(CVE


Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Description Value
Description: Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = { 
 'RegExp' => [
   'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
   'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
   'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
   'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
   'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
   'BID[\\s\\w\\t]*?(\\d{2,8})'
 ],
 'URL1' => {
   'Description' => 'Security Focus',
   'Image' => 'http://www.securityfocus.com/favicon.ico',
   'Target' => '_blank',
   'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
 },
 'URL2' => {
   'Description' => 'Google',
   'Image' => 'http://www.google.de/favicon.ico',
   'Target' => '_blank',
   'URL' => 'http://google.com/search?q=<MATCH>'
 }

};


Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Description Value
Description: Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = { 
 'RegExp' => [
   'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
 ],
 'URL1' => {
   'Description' => 'Microsoft Technet',
   'Image' => 'http://www.microsoft.com/favicon.ico',
   'Target' => '_blank',
   'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
 },
 'URL2' => {
   'Description' => 'Google',
   'Image' => 'http://www.google.de/favicon.ico',
   'Target' => '_blank',
   'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
 }

};


Frontend::Output::OutputFilterTextAutoLink###Setting1
Description Value
Description: Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = { 
 'RegExp' => [
   'RegExp'
 ],
 'URL1' => {
   'Description' => 'Description',
   'Image' => 'right-small.png',
   'Target' => '_blank',
   'URL' => 'URL'
 },
 'URL2' => {
   'Description' => 'Description',
   'Image' => 'Image',
   'Target' => '_blank',
   'URL' => 'URL'
 }

};


Frontend::Output::OutputFilterTextAutoLink###Setting2
Description Value
Description: Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = { 
 'RegExp' => [
   'RegExp'
 ],
 'URL1' => {
   'Description' => 'Description',
   'Image' => 'right-small.png',
   'Target' => '_blank',
   'URL' => 'URL'
 },
 'URL2' => {
   'Description' => 'Description',
   'Image' => 'Image',
   'Target' => '_blank',
   'URL' => 'URL'
 },
 'URL3' => {
   'Description' => 'Description',
   'Image' => 'Image',
   'Target' => '_blank',
   'URL' => 'URL'
 }

};


Loader::Enabled::CSS
Description Value
Description: If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Enabled::CSS'} = '1';


Loader::Enabled::JS
Description Value
Description: If enabled, OTRS will deliver all JavaScript files in minified form.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Enabled::JS'} = '1';


Loader::Agent::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [ 
 'Core.Reset.css',
 'Core.Default.css',
 'Core.Header.css',
 'Core.OverviewControl.css',
 'Core.OverviewSmall.css',
 'Core.OverviewMedium.css',
 'Core.OverviewLarge.css',
 'Core.Footer.css',
 'Core.PageLayout.css',
 'Core.Form.css',
 'Core.Table.css',
 'Core.Widget.css',
 'Core.WidgetMenu.css',
 'Core.TicketDetail.css',
 'Core.Tooltip.css',
 'Core.Dialog.css',
 'Core.Print.css'

];


Loader::Agent::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} = [ 
 'Core.Default.IE7.css',
 'Core.Header.IE7.css',
 'Core.OverviewControl.IE7.css',
 'Core.OverviewSmall.IE7.css',
 'Core.OverviewMedium.IE7.css',
 'Core.OverviewLarge.IE7.css',
 'Core.PageLayout.IE7.css',
 'Core.Form.IE7.css',
 'Core.Widget.IE7.css',
 'Core.WidgetMenu.IE7.css',
 'Core.Tooltip.IE7.css',
 'Core.Dialog.IE7.css',
 'Core.TicketDetail.IE7.css',
 'Core.Table.IE7.css'

];


Loader::Agent::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} = [ 
 'Core.OverviewSmall.IE8.css'

];


Loader::Agent::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [ 
 'thirdparty/json/json2.js',
 'thirdparty/jquery-1.5.2/jquery.js',
 'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
 'thirdparty/jquery-validate-1.8/jquery.validate.js',
 'thirdparty/stacktrace/stacktrace.js',
 'Core.JavaScriptEnhancements.js',
 'Core.Debug.js',
 'Core.Data.js',
 'Core.Config.js',
 'Core.Exception.js',
 'Core.JSON.js',
 'Core.AJAX.js',
 'Core.UI.js',
 'Core.UI.IE7Fixes.js',
 'Core.UI.Accordion.js',
 'Core.UI.Datepicker.js',
 'Core.UI.Resizable.js',
 'Core.UI.Table.js',
 'Core.UI.Accessibility.js',
 'Core.UI.RichTextEditor.js',
 'Core.UI.Dialog.js',
 'Core.UI.ActionRow.js',
 'Core.UI.Popup.js',
 'Core.Form.js',
 'Core.Form.ErrorTooltips.js',
 'Core.Form.Validate.js',
 'Core.App.js',
 'Core.Agent.js',
 'Core.Agent.Search.js'

];


Loader::Customer::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [ 
 'Core.Reset.css',
 'Core.Default.css',
 'Core.Form.css',
 'Core.Dialog.css',
 'Core.Tooltip.css',
 'Core.Login.css',
 'Core.Control.css',
 'Core.Table.css',
 'Core.TicketZoom.css',
 'Core.Print.css'

];


Loader::Customer::CommonCSS::IE6###000-Framework
Description Value
Description: List of IE6-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} = [ 
 'Core.IE6.css',
 'Core.Tooltip.IE6.css'

];


Loader::Customer::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} = [ 
 'Core.IE7.css',
 'Core.Tooltip.IE7.css',
 'Core.Dialog.IE7.css'

];


Loader::Customer::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} = [];


Loader::Customer::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [ 
 'thirdparty/jquery-1.5.2/jquery.js',
 'thirdparty/jquery-validate-1.8/jquery.validate.js',
 'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
 'thirdparty/stacktrace/stacktrace.js',
 'Core.Debug.js',
 'Core.Data.js',
 'Core.Exception.js',
 'Core.App.js',
 'Core.JavaScriptEnhancements.js',
 'Core.Config.js',
 'Core.UI.js',
 'Core.UI.IE7Fixes.js',
 'Core.UI.Accessibility.js',
 'Core.UI.Dialog.js',
 'Core.UI.RichTextEditor.js',
 'Core.UI.Datepicker.js',
 'Core.UI.Popup.js',
 'Core.Form.js',
 'Core.Form.ErrorTooltips.js',
 'Core.Form.Validate.js',
 'Core.Customer.js'

];


Loader::Agent::DefaultSelectedSkin
Description Value
Description: The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default';


Loader::Customer::SelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: $Self->{'Loader::Customer::SelectedSkin::HostBased'} = { 
 'host1\\.example\\.com' => 'Someskin1',
 'host2\\.example\\.com' => 'Someskin2'

};


Core::WebUserAgentWebUserAgent::Timeout
Description Value
Description: Sets the timeout (in seconds) for http/ftp downloads.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 1
Required: 1
Config-Setting: $Self->{'WebUserAgent::Timeout'} = '15';


WebUserAgent::Proxy
Description Value
Description: Defines the connections for http/ftp, via a proxy.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 0
Required: 0
Config-Setting: $Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/';


Crypt::PGPPGP
Description Value
Description: Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: $Self->{'PGP'} = '0';


PGP::Bin
Description Value
Description: Defines the path to PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: $Self->{'PGP::Bin'} = '/usr/bin/gpg';


PGP::Options
Description Value
Description: Sets the options for PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: $Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';


PGP::Key::Password
Description Value
Description: Sets the password for private PGP key.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: $Self->{'PGP::Key::Password'} = { 
 '488A0B8F' => 'SomePassword',
 'D2DF79FA' => 'SomePassword'

};


PGP::TrustedNetwork
Description Value
Description: Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 0
Config-Setting: $Self->{'PGP::TrustedNetwork'} = '0';


PGP::Log
Description Value
Description: Configure your own log text for PGP.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: $Self->{'PGP::Log'} = { 
 'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
 'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
 'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
 'GOODSIG' => 'Good PGP signature.',
 'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
 'NODATA' => 'No valid OpenPGP data found.',
 'NO_PUBKEY' => 'No public key found.',
 'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
 'SIGEXPIRED' => 'The PGP signature is expired.',
 'SIG_ID' => 'Signature data.',
 'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
 'VALIDSIG' => 'The PGP signature with the keyid is good.'

};


Crypt::SMIMESMIME
Description Value
Description: Enables S/MIME support.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: $Self->{'SMIME'} = '0';


SMIME::Bin
Description Value
Description: Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: $Self->{'SMIME::Bin'} = '/usr/bin/openssl';


SMIME::CertPath
Description Value
Description: Specifies the directory where SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: $Self->{'SMIME::CertPath'} = '/etc/ssl/certs';


SMIME::PrivatePath
Description Value
Description: Specifies the directory where private SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';


Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearch
Description Value
Description: Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group: Framework
SubGroup: Frontend::Admin::AdminCustomerUser
Valid: 1
Required: 1
Config-Setting: $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} = '1';


Frontend::Admin::ModuleRegistrationFrontend::Module###Admin
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'Admin'} = { 
 'Description' => 'Admin-Area',
 'Group' => [
   'admin'
 ],
 'Loader' => {
   'CSS' => [
     'Core.Agent.Admin.css'
   ],
   'CSS_IE7' => [
     'Core.Agent.AdminIE7.css'
   ],
   'JavaScript' => [
     'Core.Agent.Admin.SysConfig.js'
   ]
 },
 'NavBar' => [
   {
     'AccessKey' => 'a',
     'Block' => 'ItemArea',
     'Description' => ,
     'Link' => 'Action=Admin',
     'LinkOption' => ,
     'Name' => 'Admin',
     'NavBar' => 'Admin',
     'Prio' => '10000',
     'Type' => 'Menu'
   }
 ],
 'NavBarModule' => {
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
 },
 'NavBarName' => 'Admin',
 'Title' =>

};


Frontend::Module###AdminInit
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminInit'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarName' => ,
 'Title' => 'Init'

};


Frontend::Module###AdminUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminUser'} = { 
 'Description' => 'Create and manage agents.',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Create and manage agents.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Agents',
   'Prio' => '100'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Agents'

};


Frontend::Module###AdminGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminGroup'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Create and manage groups.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Groups',
   'Prio' => '150'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Groups'

};


Frontend::Module###AdminUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminUserGroup'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Link agents to groups.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Agents <-> Groups',
   'Prio' => '200'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Agents <-> Groups'

};


Frontend::Module###AdminCustomerUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUser'} = { 
 'Description' => 'Edit Customers',
 'Group' => [
   'admin',
   'users'
 ],
 'GroupRo' => [
   
 ],
 'Loader' => {
   'JavaScript' => [
     'Core.Agent.TicketAction.js'
   ]
 },
 'NavBar' => [
   {
     'AccessKey' => 'c',
     'Block' => 'ItemArea',
     'Description' => ,
     'Link' => 'Action=AdminCustomerUser;Nav=Agent',
     'LinkOption' => ,
     'Name' => 'Customers',
     'NavBar' => 'Customers',
     'Prio' => '9000',
     'Type' => 'Menu'
   }
 ],
 'NavBarModule' => {
   'Block' => 'Customer',
   'Description' => 'Create and manage customers.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Customers',
   'Prio' => '300'
 },
 'NavBarName' => 'Customers',
 'Title' => 'Customers'

};


Frontend::Module###AdminCustomerCompany
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin',
   'users'
 ],
 'GroupRo' => [
   
 ],
 'NavBar' => [
   {
     'AccessKey' => 'c',
     'Block' => 'ItemArea',
     'Description' => ,
     'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
     'LinkOption' => ,
     'Name' => 'Companies',
     'NavBar' => 'Companies',
     'Prio' => '9100',
     'Type' => 'Menu'
   }
 ],
 'NavBarModule' => {
   'Block' => 'Customer',
   'Description' => 'Create and manage companies.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Customer Companies',
   'Prio' => '310'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Customer Companies'

};


Frontend::Module###AdminCustomerUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Customer',
   'Description' => 'Link customers to groups.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Customers <-> Groups',
   'Prio' => '400'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Customers <-> Groups'

};


Frontend::Module###AdminCustomerUserService
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Customer',
   'Description' => 'Link customers to services.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Customers <-> Services',
   'Prio' => '500'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Customers <-> Services'

};


Frontend::Module###AdminRole
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminRole'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Create and manage roles.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Roles',
   'Prio' => '600'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Roles'

};


Frontend::Module###AdminRoleUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminRoleUser'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Link agents to roles.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Agents <-> Roles',
   'Prio' => '700'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Agents <-> Roles'

};


Frontend::Module###AdminRoleGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminRoleGroup'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Agent',
   'Description' => 'Link roles to groups.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Roles <-> Groups',
   'Prio' => '800'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Roles <-> Groups'

};


Frontend::Module###AdminSMIME
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminSMIME'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Email',
   'Description' => 'Manage S/MIME certificates for email encryption.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'S/MIME Certificates',
   'Prio' => '1100'
 },
 'NavBarName' => 'Admin',
 'Title' => 'S/MIME Management'

};


Frontend::Module###AdminPGP
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminPGP'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Email',
   'Description' => 'Manage PGP keys for email encryption.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'PGP Keys',
   'Prio' => '1200'
 },
 'NavBarName' => 'Admin',
 'Title' => 'PGP Key Management'

};


Frontend::Module###AdminMailAccount
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminMailAccount'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Email',
   'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'PostMaster Mail Accounts',
   'Prio' => '100'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Mail Accounts'

};


Frontend::Module###AdminPostMasterFilter
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'Email',
   'Description' => 'Filter incoming emails.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'PostMaster Filters',
   'Prio' => '200'
 },
 'NavBarName' => 'Admin',
 'Title' => 'PostMaster Filters'

};


Frontend::Module###AdminEmail
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminEmail'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'Send notifications to users.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Admin Notification',
   'Prio' => '400'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Admin Notification'

};


Frontend::Module###AdminSession
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminSession'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'Manage existing sessions.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Session Management',
   'Prio' => '500'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Session Management'

};


Frontend::Module###AdminPerformanceLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'Loader' => {
   'CSS' => [
     'Core.Agent.Admin.PerformanceLog.css'
   ]
 },
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'View performance benchmark results.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Performance Log',
   'Prio' => '550'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Performance Log'

};


Frontend::Module###AdminLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminLog'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'View system log messages.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'System Log',
   'Prio' => '600'
 },
 'NavBarName' => 'Admin',
 'Title' => 'System Log'

};


Frontend::Module###AdminSelectBox
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminSelectBox'} = { 
 'Description' => 'Admin',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'Execute SQL statements.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'SQL Box',
   'Prio' => '700'
 },
 'NavBarName' => 'Admin',
 'Title' => 'SQL Box'

};


Frontend::Module###AdminPackageManager
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AdminPackageManager'} = { 
 'Description' => 'Software Package Manager',
 'Group' => [
   'admin'
 ],
 'NavBarModule' => {
   'Block' => 'System',
   'Description' => 'Update and extend your system with software packages.',
   'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
   'Name' => 'Package Manager',
   'Prio' => '1000'
 },
 'NavBarName' => 'Admin',
 'Title' => 'Package Manager'

};




LoginURL
Description Value
Description: Defines an alternate URL, where the login link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'LoginURL'} = 'http://host.example.com/login.html';


LogoutURL
Description Value
Description: Defines an alternate URL, where the logout link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html';


PreApplicationModule###AgentInfo
Description Value
Description: Defines a useful module to load specific user options or to display news.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo';


InfoKey
Description Value
Description: Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'InfoKey'} = 'wpt22';


InfoFile
Description Value
Description: File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'InfoFile'} = 'AgentInfo';


LostPassword
Description Value
Description: Activates lost password feature for agents, in the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'LostPassword'} = '1';


ShowMotd
Description Value
Description: Shows the message of the day on login screen of the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'ShowMotd'} = '0';


NotificationSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to agents, with token about new requested password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request';


NotificationBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email. 

           ';


NotificationSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to agents, about new password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationSubjectLostPassword'} = 'New OTRS password';


NotificationBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,


Here\'s your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl 

           ';


OpenMainMenuOnHover
Description Value
Description: If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: $Self->{'OpenMainMenuOnHover'} = '0';


Loader::Agent::Skin###000-default
Description Value
Description: Default skin for interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: $Self->{'Loader::Agent::Skin'}->{'000-default'} = { 
 'Description' => 'This is the default orange - black skin.',
 'HomePage' => 'www.otrs.org',
 'InternalName' => 'default',
 'VisibleName' => 'Default'

};


Loader::Agent::Skin###001-ivory
Description Value
Description: Balanced white skin by Felix Niklas.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: $Self->{'Loader::Agent::Skin'}->{'001-ivory'} = { 
 'Description' => 'Balanced white skin by Felix Niklas',
 'HomePage' => 'www.felixniklas.de',
 'InternalName' => 'ivory',
 'VisibleName' => 'Ivory'

};


Loader::Agent::Skin###001-slim
Description Value
Description: Experimental "Slim" skin which tries to save screen space for power users.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: $Self->{'Loader::Agent::Skin'}->{'001-slim'} = { 
 'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
 'HomePage' => 'www.otrs.org',
 'InternalName' => 'slim',
 'VisibleName' => 'Slim'

};


Loader::Agent::DefaultSelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = { 
 'host1\\.example\\.com' => 'SomeSkin1',
 'host2\\.example\\.com' => 'SomeSkin2'

};


Frontend::Agent::DashboardDashboardBackend###0000-ProductNotify
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0000-ProductNotify'} = { 
 'Block' => 'ContentLarge',
 'CacheTTLLocal' => '1440',
 'Default' => '1',
 'Description' => 'News about OTRS releases!',
 'Group' => 'admin',
 'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
 'Title' => 'Product News',
 'URL' => 'http://otrs.org/product.xml'

};


DashboardBackend###0400-UserOnline
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0400-UserOnline'} = { 
 'Block' => 'ContentSmall',
 'CacheTTLLocal' => '5',
 'Default' => '0',
 'Description' => ,
 'Filter' => 'Agent',
 'Group' => ,
 'IdleMinutes' => '60',
 'Limit' => '10',
 'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
 'ShowEmail' => '1',
 'SortBy' => 'UserLastname',
 'Title' => 'Online'

};


DashboardBackend###0410-RSS
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0410-RSS'} = { 
 'Block' => 'ContentSmall',
 'CacheTTL' => '360',
 'Default' => '1',
 'Description' => ,
 'Group' => ,
 'Limit' => '6',
 'Module' => 'Kernel::Output::HTML::DashboardRSS',
 'Title' => 'OTRS News',
 'URL' => 'http://otrs.org/rss/'

};


DashboardBackend###0200-Image
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0200-Image'} = { 
 'Block' => 'ContentLarge',
 'Default' => '1',
 'Description' => 'Some picture description!',
 'Group' => ,
 'Height' => '140',
 'Link' => 'http://otrs.org/',
 'LinkTitle' => 'http://otrs.org/',
 'Module' => 'Kernel::Output::HTML::DashboardImage',
 'Title' => 'A picture',
 'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
 'Width' => '198'

};


DashboardBackend###0210-MOTD
Description Value
Description: Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0210-MOTD'} = { 
 'Block' => 'ContentLarge',
 'Default' => '1',
 'Group' => ,
 'Module' => 'Kernel::Output::HTML::DashboardMOTD',
 'Title' => 'Message of the Day'

};


DashboardBackend###0300-IFrame
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: $Self->{'DashboardBackend'}->{'0300-IFrame'} = { 
 'Align' => 'left',
 'Block' => 'ContentLarge',
 'Default' => '1',
 'Description' => 'Some description!',
 'Frameborder' => '1',
 'Group' => ,
 'Height' => '800',
 'Link' => 'http://otrs.org/',
 'LinkTitle' => 'OTRS.org/',
 'Marginheight' => '5',
 'Marginwidth' => '5',
 'Module' => 'Kernel::Output::HTML::DashboardIFrame',
 'Scrolling' => 'auto',
 'Title' => 'A Website',
 'URL' => 'http://www.otrs.org/',
 'Width' => '1024'

};


Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites.
Group: Framework
SubGroup: Frontend::Agent::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} = { 
 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'

};


Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheck
Description Value
Description: Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} = { 
 'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'

};


Frontend::NotifyModule###200-UID-Check
Description Value
Description: Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = { 
 'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'

};


Frontend::NotifyModule###300-ShowAgentOnline
Description Value
Description: Defines the module that shows all the currently logged in agents in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = { 
 'IdleMinutes' => '60',
 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
 'ShowEmail' => '1'

};


Frontend::NotifyModule###400-ShowCustomerOnline
Description Value
Description: Defines the module that shows all the currently loged in customers in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = { 
 'IdleMinutes' => '60',
 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
 'ShowEmail' => '1'

};


Frontend::NotifyModule###900-Generic
Description Value
Description: Defines the module that shows a generic notify in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::NotifyModule'}->{'900-Generic'} = { 
 'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
 'Link' => 'http://www.otrs.com',
 'Module' => 'Kernel::Output::HTML::NotificationGeneric',
 'Priority' => 'Warning',
 'Text' => 'The OTRS Website'

};


Frontend::Agent::ModuleRegistrationFrontend::Module###Logout
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'Logout'} = { 
 'Description' => 'Logout',
 'NavBarName' => ,
 'Title' =>

};


Frontend::Module###AgentDashboard
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentDashboard'} = { 
 'Description' => 'Agent Dashboard',
 'Loader' => {
   'JavaScript' => [
     'thirdparty/flot-0.7/excanvas.js',
     'thirdparty/flot-0.7/jquery.flot.js',
     'Core.UI.Chart.js',
     'Core.UI.DnD.js',
     'Core.Agent.Dashboard.js'
   ]
 },
 'NavBar' => [
   {
     'AccessKey' => 'd',
     'Block' => 'ItemArea',
     'Description' => ,
     'Link' => 'Action=AgentDashboard',
     'LinkOption' => ,
     'Name' => 'Dashboard',
     'NavBar' => 'Dashboard',
     'Prio' => '50',
     'Type' => 'Menu'
   }
 ],
 'NavBarName' => 'Dashboard',
 'Title' =>

};


Frontend::Module###AgentPreferences
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentPreferences'} = { 
 'Description' => 'Agent Preferences',
 'NavBarName' => 'Preferences',
 'Title' =>

};


Frontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: $Self->{'Frontend::Module'}->{'PictureUpload'} = { 
 'Description' => 'Picture upload module',
 'NavBarName' => 'Ticket',
 'Title' => 'Picture-Upload'

};


Frontend::Module###AgentSpelling
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentSpelling'} = { 
 'Description' => 'Spell checker',
 'Loader' => {
   'JavaScript' => [
     'Core.Agent.TicketAction.js'
   ]
 },
 'NavBarName' => ,
 'Title' => 'Spell Checker'

};


Frontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'SpellingInline'} = { 
 'Description' => 'Spell checker',
 'NavBarName' => ,
 'Title' => 'Spell Checker'

};


Frontend::Module###AgentBook
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentBook'} = { 
 'Description' => 'Address book of CustomerUser sources',
 'Loader' => {
   'JavaScript' => [
     'Core.Agent.TicketAction.js'
   ]
 },
 'NavBarName' => ,
 'Title' => 'Address Book'

};


Frontend::Module###AgentLinkObject
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentLinkObject'} = { 
 'Description' => 'Link Object',
 'NavBarName' => ,
 'Title' => 'Link Object'

};


Frontend::Module###AgentInfo
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentInfo'} = { 
 'Description' => 'Generic Info module',
 'NavBarName' => ,
 'Title' => 'Info'

};


Frontend::Module###AgentSearch
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentSearch'} = { 
 'Description' => 'Global Search Module',
 'NavBarName' => ,
 'Title' => 'Search'

};


CustomerFrontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = { 
 'Description' => 'Spell checker',
 'NavBarName' => ,
 'Title' => 'Spell Checker'

};


Frontend::Module###AgentHTMLReference
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentHTMLReference'} = { 
 'Description' => 'HTML Reference',
 'Group' => [
   'users'
 ],
 'GroupRo' => [
   'users'
 ],
 'Loader' => {
   'CSS' => [
     'Core.Agent.HTMLReference.css'
   ]
 },
 'NavBarName' => ,
 'Title' => 'HTML Reference'

};


Frontend::Module###AgentStats
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::Module'}->{'AgentStats'} = { 
 'Description' => 'Stats',
 'Group' => [
   'stats'
 ],
 'GroupRo' => [
   'stats'
 ],
 'Loader' => {
   'JavaScript' => [
     'Core.Agent.Stats.js'
   ]
 },
 'NavBar' => [
   {
     'AccessKey' => ,
     'Block' => 'ItemArea',
     'Description' => ,
     'Link' => 'Action=AgentStats;Subaction=Overview',
     'LinkOption' => ,
     'Name' => 'Statistics',
     'NavBar' => 'Stats',
     'Prio' => '8500',
     'Type' => 'Menu'
   },
   {
     'AccessKey' => ,
     'Block' => ,
     'Description' => 'Overview',
     'GroupRo' => [
       'stats'
     ],
     'Link' => 'Action=AgentStats;Subaction=Overview',
     'LinkOption' => ,
     'Name' => 'Overview',
     'NavBar' => 'Stats',
     'Prio' => '100',
     'Type' => 
   },
   {
     'AccessKey' => ,
     'Block' => ,
     'Description' => 'New',
     'Group' => [
       'stats'
     ],
     'Link' => 'Action=AgentStats;Subaction=Add',
     'LinkOption' => ,
     'Name' => 'New',
     'NavBar' => 'Stats',
     'Prio' => '200',
     'Type' => 
   },
   {
     'AccessKey' => ,
     'Block' => ,
     'Description' => 'Import',
     'Group' => [
       'stats'
     ],
     'Link' => 'Action=AgentStats;Subaction=Import',
     'LinkOption' => ,
     'Name' => 'Import',
     'NavBar' => 'Stats',
     'Prio' => '300',
     'Type' => 
   }
 ],
 'NavBarName' => 'Stats',
 'Title' => 'Stats'

};


Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompany
Description Value
Description: Frontend module registration (disable company link if no company feature is used).
Group: Framework
SubGroup: Frontend::Agent::NavBarModule
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = { 
 'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'

};


Frontend::Agent::PreferencesPreferencesTableValue
Description Value
Description: Defines the name of the column to store the data in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'PreferencesTableValue'} = 'preferences_value';


PreferencesTableUserID
Description Value
Description: Defines the name of the column to store the user identifier in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'PreferencesTableUserID'} = 'user_id';


PreferencesView
Description Value
Description: Sets the display order of the different items in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'PreferencesView'} = [ 
 'User Profile',
 'Email Settings',
 'Other Settings'

];


PreferencesGroups###Password
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'Password'} = { 
 'Active' => '1',
 'Area' => 'Agent',
 'Column' => 'User Profile',
 'Label' => 'Change password',
 'Module' => 'Kernel::Output::HTML::PreferencesPassword',
 'PasswordMaxLoginFailed' => '0',
 'PasswordMin2Characters' => '0',
 'PasswordMin2Lower2UpperCharacters' => '0',
 'PasswordMinSize' => '0',
 'PasswordNeedDigit' => '0',
 'PasswordRegExp' => ,
 'Prio' => '0500'

};


PreferencesGroups###SpellDict
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'SpellDict'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Data' => {
   'deutsch' => 'Deutsch',
   'english' => 'English'
 },
 'DataSelected' => 'english',
 'Key' => 'Default spelling dictionary',
 'Label' => 'Spelling Dictionary',
 'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 'PrefKey' => 'UserSpellDict',
 'Prio' => '2000'

};


PreferencesGroups###Comment
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'Comment'} = { 
 'Active' => '0',
 'Block' => 'Input',
 'Column' => 'Other Settings',
 'Data' => '$Env{"UserComment"}',
 'Key' => 'Comment',
 'Label' => 'Comment',
 'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 'PrefKey' => 'UserComment',
 'Prio' => '6000'

};


PreferencesGroups###FreeText
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'FreeText'} = { 
 'Active' => '1',
 'Block' => 'Input',
 'Column' => 'Other Settings',
 'Data' => '$Env{"UserFreeText"}',
 'Key' => 'Example for free text',
 'Label' => 'Example for free text',
 'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 'PrefKey' => 'UserFreeText',
 'Prio' => '7000'

};


PreferencesGroups###Language
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'Language'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Frontend language',
 'Label' => 'Language',
 'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
 'PrefKey' => 'UserLanguage',
 'Prio' => '1000'

};


PreferencesGroups###Skin
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'Skin'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Wear this frontend skin',
 'Label' => 'Skin',
 'Module' => 'Kernel::Output::HTML::PreferencesSkin',
 'PrefKey' => 'UserSkin',
 'Prio' => '2000'

};


PreferencesGroups###Theme
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'Theme'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Frontend theme',
 'Label' => 'Theme',
 'Module' => 'Kernel::Output::HTML::PreferencesTheme',
 'PrefKey' => 'UserTheme',
 'Prio' => '3000'

};


PreferencesGroups###OutOfOffice
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'OutOfOffice'} = { 
 'Active' => '1',
 'Block' => 'OutOfOffice',
 'Column' => 'User Profile',
 'Key' => ,
 'Label' => 'Out Of Office Time',
 'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
 'PrefKey' => 'UserOutOfOffice',
 'Prio' => '4000'

};


PreferencesGroups###TimeZone
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'TimeZone'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Time Zone',
 'Label' => 'Time Zone',
 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
 'PrefKey' => 'UserTimeZone',
 'Prio' => '5000'

};


PreferencesGroups###CSVSeparator
Description Value
Description: Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: $Self->{'PreferencesGroups'}->{'CSVSeparator'} = { 
 'Active' => '1',
 'Column' => 'Other Settings',
 'Data' => {
    => ,
   ',' => ',',
   ';' => ';',
   '\\t' => 'tab',
   '


Frontend::Agent::SearchRouterFrontend::SearchDefault
Description Value
Description: Search backend default router.
Group: Framework
SubGroup: Frontend::Agent::SearchRouter
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::SearchDefault'} = 'Action=AgentTicketSearch;Subaction=AJAX';


Frontend::Agent::StatsStats::SearchPageShown
Description Value
Description: Defines the default maximum number of search results shown on the overview page.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::SearchPageShown'} = '20';


Stats::DefaultSelectedDynamicObject
Description Value
Description: Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket';


Stats::DefaultSelectedPermissions
Description Value
Description: Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::DefaultSelectedPermissions'} = [ 
 'stats'

];


Stats::DefaultSelectedFormat
Description Value
Description: Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::DefaultSelectedFormat'} = [ 
 'Print',
 'CSV'

];


Stats::SearchLimit
Description Value
Description: Defines the search limit for the stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::SearchLimit'} = '500';


Stats::Format
Description Value
Description: Defines all the possible stats output formats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::Format'} = { 
 'CSV' => 'CSV',
 'GD::Graph::area' => 'graph-area',
 'GD::Graph::bars' => 'graph-bars',
 'GD::Graph::hbars' => 'graph-hbars',
 'GD::Graph::lines' => 'graph-lines',
 'GD::Graph::linespoints' => 'graph-lines-points',
 'GD::Graph::pie' => 'graph-pie',
 'GD::Graph::points' => 'graph-points',
 'Print' => 'Print'

};


Stats::GraphSize
Description Value
Description: Sets the size of the statistic graph.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::GraphSize'} = { 
 '1200x800' => '1200x800',
 '1600x1200' => '1600x1200',
 '800x600' => '800x600'

};


Stats::TimeType
Description Value
Description: Sets the time type which should be shown.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: $Self->{'Stats::TimeType'} = 'Extended';


Stats::ExchangeAxis
Description Value
Description: Allows agents to exchange the axis of a stat if they generate one.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: $Self->{'Stats::ExchangeAxis'} = '0';


Stats::UseAgentElementInStats
Description Value
Description: Allows agents to generate individual-related stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: $Self->{'Stats::UseAgentElementInStats'} = '0';


Stats::CustomerIDAsMultiSelect
Description Value
Description: Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 0
Config-Setting: $Self->{'Stats::CustomerIDAsMultiSelect'} = '1';


Frontend::CustomerCustomerHeadline
Description Value
Description: The headline shown in the customer interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerHeadline'} = 'Example Company Support';



CustomerPanelUserID
Description Value
Description: Defines the user identifier for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelUserID'} = '1';


CustomerGroupSupport
Description Value
Description: Activates support for customer groups.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerGroupSupport'} = '0';


CustomerGroupAlwaysGroups
Description Value
Description: Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerGroupAlwaysGroups'} = [ 
 'users'

];


CustomerPanelLoginURL
Description Value
Description: Defines an alternate login URL for the customer panel..
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl';


CustomerPanelLogoutURL
Description Value
Description: Defines an alternate logout URL for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl';


Frontend::CustomerUser::Item###1-GoogleMaps
Description Value
Description: Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = { 
 'Attributes' => 'UserStreet;UserCity;UserCountry;',
 'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
 'CSSClass' => 'GoogleMaps',
 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
 'Required' => 'UserStreet;UserCity;',
 'Target' => '_blank',
 'Text' => 'Location',
 'URL' => 'http://maps.google.com/maps?z=7&q='

};


Frontend::CustomerUser::Item###2-Google
Description Value
Description: Defines a customer item, which generates a google icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = { 
 'Attributes' => 'UserFirstname;UserLastname;',
 'CSS' => 'Core.Agent.CustomerUser.Google.css',
 'CSSClass' => 'Google',
 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
 'Required' => 'UserFirstname;UserLastname;',
 'Target' => '_blank',
 'Text' => 'Google',
 'URL' => 'http://google.com/search?q='

};


Frontend::CustomerUser::Item###2-LinkedIn
Description Value
Description: Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = { 
 'Attributes' => 'UserFirstname;UserLastname;',
 'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
 'CSSClass' => 'LinkedIn',
 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
 'Required' => 'UserFirstname;UserLastname;',
 'Target' => '_blank',
 'Text' => 'LinkedIn',
 'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='

};


Frontend::CustomerUser::Item###3-XING
Description Value
Description: Defines a customer item, which generates a XING icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = { 
 'Attributes' => 'UserFirstname;UserLastname;',
 'CSS' => 'Core.Agent.CustomerUser.Xing.css',
 'CSSClass' => 'Xing',
 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
 'Required' => 'UserFirstname;UserLastname;',
 'Target' => '_blank',
 'Text' => 'XING',
 'URL' => 'https://www.xing.com/app/search?op=search;keywords='

};


CustomerPanelPreApplicationModule###CustomerAccept
Description Value
Description: This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept';


CustomerPanel::InfoKey
Description Value
Description: Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';


CustomerPanel::InfoFile
Description Value
Description: Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';


CustomerPanelLostPassword
Description Value
Description: Activates lost password feature for customers.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelLostPassword'} = '1';


CustomerPanelCreateAccount
Description Value
Description: Enables customers to create their own accounts.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelCreateAccount'} = '1';


CustomerPanelSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to customers, with token about new requested password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request';


CustomerPanelBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email. 

           ';


CustomerPanelSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to customers, about new password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password';


CustomerPanelBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl 

           ';


CustomerPanelSubjectNewAccount
Description Value
Description: Defines the subject for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!';


CustomerPanelBodyNewAccount
Description Value
Description: Defines the body text for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME> User name: <OTRS_USERLOGIN> Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl 

           ';


Loader::Customer::Skin###000-default
Description Value
Description: Default skin for OTRS 3.0 interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: $Self->{'Loader::Customer::Skin'}->{'000-default'} = { 
 'Description' => 'This is the default orange - black skin for OTRS 3.0.',
 'HomePage' => 'www.otrs.org',
 'InternalName' => 'default',
 'VisibleName' => 'Default'

};


Loader::Customer::SelectedSkin
Description Value
Description: The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: $Self->{'Loader::Customer::SelectedSkin'} = 'default';


Frontend::Customer::AuthCustomer::AuthModule
Description Value
Description: Defines the module to authenticate customers.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';


Customer::AuthModule::DB::CryptType
Description Value
Description: If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: $Self->{'Customer::AuthModule::DB::CryptType'} = 'md5';


Customer::AuthModule::DB::Table
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';


Customer::AuthModule::DB::CustomerKey
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';


Customer::AuthModule::DB::CustomerPassword
Description Value
Description: If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';


Customer::AuthModule::DB::DSN
Description Value
Description: If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost';


Customer::AuthModule::DB::User
Description Value
Description: If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::DB::User'} = 'some_user';


Customer::AuthModule::DB::Password
Description Value
Description: If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::DB::Password'} = 'some_password';


Customer::AuthModule::DB::Type
Description Value
Description: If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::DB::Type'} = 'mysql';


Customer::AuthModule::HTTPBasicAuth::Replace
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\';


Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';


Customer::AuthModule::LDAP::Host
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';


Customer::AuthModule::LDAP::BaseDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';


Customer::AuthModule::LDAP::UID
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';


Customer::AuthModule::LDAP::GroupDN
Description Value
Description: If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';


Customer::AuthModule::LDAP::AccessAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';


Customer::AuthModule::LDAP::UserAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';


Customer::AuthModule::LDAP::SearchUserDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com';


Customer::AuthModule::LDAP::SearchUserPw
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password';


Customer::AuthModule::LDAP::AlwaysFilter
Description Value
Description: If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)';


Customer::AuthModule::LDAP::UserSuffix
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';


Customer::AuthModule::LDAP::Params
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::Params'} = { 
 'async' => '0',
 'port' => '389',
 'timeout' => '120',
 'version' => '3'

};


Customer::AuthModule::LDAP::Die
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::LDAP::Die'} = '1';


Customer::AuthModule::Radius::Host
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';


Customer::AuthModule::Radius::Password
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';


Customer::AuthModule::Radius::Die
Description Value
Description: If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: $Self->{'Customer::AuthModule::Radius::Die'} = '1';


Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites, in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} = { 
 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'

};


Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnline
Description Value
Description: Defines the module that shows the currently loged in agents in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = { 
 'IdleMinutes' => '60',
 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
 'ShowEmail' => '1'

};


CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Description Value
Description: Defines the module that shows the currently loged in customers in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = { 
 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
 'ShowEmail' => '1'

};


Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###Logout
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerFrontend::Module'}->{'Logout'} = { 
 'Description' => 'Logout of customer panel',
 'NavBarName' => ,
 'Title' =>

};


CustomerFrontend::Module###CustomerPreferences
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = { 
 'Description' => 'Customer preferences',
 'NavBarName' => ,
 'Title' => 'Preferences'

};


CustomerFrontend::Module###CustomerAccept
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = { 
 'Description' => 'To accept login information, such as an EULA or license.',
 'NavBarName' => ,
 'Title' => 'Info'

};


CustomerFrontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = { 
 'Description' => 'Picture upload module',
 'NavBarName' => 'Ticket',
 'Title' => 'Picture-Upload'

};


Frontend::Customer::PreferencesPreferencesTable
Description Value
Description: Defines the name of the table, where the customer preferences are stored.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'PreferencesTable'} = 'user_preferences';


PreferencesTableKey
Description Value
Description: Defines the column to store the keys for the preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'PreferencesTableKey'} = 'preferences_key';


CustomerPreferences
Description Value
Description: Defines the parameters for the customer preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPreferences'} = { 
 'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
 'Params' => {
   'Table' => 'customer_preferences',
   'TableKey' => 'preferences_key',
   'TableUserID' => 'user_id',
   'TableValue' => 'preferences_value'
 }

};


CustomerPreferencesView
Description Value
Description: Sets the order of the different items in the customer preferences view.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: $Self->{'CustomerPreferencesView'} = [ 
 'User Profile',
 'Other Settings'

];


CustomerPreferencesGroups###Password
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Password'} = { 
 'Active' => '1',
 'Area' => 'Customer',
 'Column' => 'Other Settings',
 'Label' => 'Change password',
 'Module' => 'Kernel::Output::HTML::PreferencesPassword',
 'PasswordMin2Characters' => '0',
 'PasswordMin2Lower2UpperCharacters' => '0',
 'PasswordMinSize' => '0',
 'PasswordNeedDigit' => '0',
 'PasswordRegExp' => ,
 'Prio' => '1000'

};


CustomerPreferencesGroups###Language
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Language'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Your language',
 'Label' => 'Interface language',
 'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
 'PrefKey' => 'UserLanguage',
 'Prio' => '2000'

};


CustomerPreferencesGroups###Theme
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Theme'} = { 
 'Active' => '0',
 'Column' => 'User Profile',
 'Key' => 'Select your frontend Theme.',
 'Label' => 'Theme',
 'Module' => 'Kernel::Output::HTML::PreferencesTheme',
 'PrefKey' => 'UserTheme',
 'Prio' => '1000'

};


CustomerPreferencesGroups###TimeZone
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = { 
 'Active' => '1',
 'Column' => 'User Profile',
 'Key' => 'Time Zone',
 'Label' => 'Time Zone',
 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
 'PrefKey' => 'UserTimeZone',
 'Prio' => '5000'

};


CustomerPreferencesGroups###PGP
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'PGP'} = { 
 'Active' => '1',
 'Column' => 'Other Settings',
 'Key' => 'PGP Key Upload',
 'Label' => 'PGP Key',
 'Module' => 'Kernel::Output::HTML::PreferencesPGP',
 'PrefKey' => 'UserPGPKey',
 'Prio' => '10000'

};


CustomerPreferencesGroups###SMIME
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'SMIME'} = { 
 'Active' => '1',
 'Column' => 'Other Settings',
 'Key' => 'S/MIME Certificate Upload',
 'Label' => 'S/MIME Certificate',
 'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
 'PrefKey' => 'UserSMIMEKey',
 'Prio' => '11000'

};


Frontend::PublicPublicFrontend::CommonParam###Action
Description Value
Description: Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group: Framework
SubGroup: Frontend::Public
Valid: 1
Required: 1
Config-Setting: $Self->{'PublicFrontend::CommonParam'}->{'Action'} = 'PublicDefault';


Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefault
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'PublicFrontend::Module'}->{'PublicDefault'} = { 
 'Description' => 'PublicDefault',
 'NavBarName' => ,
 'Title' => 'PublicDefault'

};


PublicFrontend::Module###PublicRepository
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: $Self->{'PublicFrontend::Module'}->{'PublicRepository'} = { 
 'Description' => 'PublicRepository',
 'NavBarName' => ,
 'Title' => 'PublicRepository'

};


Retrieved from "http://open-support.sakura.ne.jp/wiki/index.php?title=Book:OTRS_3.0_-_Admin_Manual/Appendix_B"
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