Appendix B. Configuration Options Reference
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Revision as of 22:53, 22 April 2011
FrameworkCoreSecureModeDescription Value Description: Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords). Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'SecureMode'} = '0';
Frontend::DebugModeDescription Value Description: Enables or disable the debug mode over frontend interface. Group: Framework SubGroup: Core Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::DebugMode'} = '0';
ConfigLevelDescription Value Description: Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'ConfigLevel'} = '100';
ProductNameDescription Value Description: Defines the name of the application, shown in the web interface, tabs and title bar of the web browser. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'ProductName'} = 'OTRS';
SystemIDDescription Value Description: Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS). Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'SystemID'} = '10';
FQDNDescription Value Description: Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'FQDN'} = 'yourhost.example.com';
HttpTypeDescription Value Description: Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'HttpType'} = 'http';
ScriptAliasDescription Value Description: Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'ScriptAlias'} = 'otrs/';
AdminEmailDescription Value Description: Defines the system administrator's email address. It will be displayed in the error screens of the application. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'AdminEmail'} = 'admin@example.com';
OrganizationDescription Value Description: If configured, all emails sent by the application will contain an X-Header with this organization or company name. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'Organization'} = 'Example Company';
DefaultCharsetDescription Value Description: Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultCharset'} = 'utf-8';
DefaultLanguageDescription Value Description: Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting). Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultLanguage'} = 'en';
DefaultUsedLanguagesDescription Value Description: Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol). Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultUsedLanguages'} = {
'ar_SA' => 'Arabic (Saudi Arabia)', 'bg' => 'Bulgarian (Български)', 'cs' => 'Czech (Česky)', 'ct' => 'Català', 'da' => 'Dansk', 'de' => 'Deutsch', 'el' => 'Greek (Ελληνικά)', 'en' => 'English (United States)', 'en_CA' => 'English (Canada)', 'en_GB' => 'English (United Kingdom)', 'es' => 'Español', 'es_MX' => 'Español (México)', 'et' => 'Eesti', 'fa' => 'Persian (فارسى)', 'fi' => 'Suomi', 'fr' => 'Français', 'hi' => 'Hindi', 'hu' => 'Magyar', 'it' => 'Italiano', 'ja' => 'Japanese (日本語)', 'lv' => 'Latvijas', 'nb_NO' => 'Norsk bokmål', 'nl' => 'Nederlands', 'pl' => 'Polski', 'pt' => 'Português', 'pt_BR' => 'Português Brasileiro', 'ru' => 'Russian (Русский)', 'sk_SK' => 'Slovak (Slovenčina)', 'sr_Cyrl' => 'Serbian Cyrillic (??????)', 'sr_Latn' => 'Serbian Latin (Srpski)', 'sv' => 'Svenska', 'tr' => 'Türkçe', 'uk' => 'Ukrainian (Українська)', 'vi_VN' => 'Vietnam (ViɆt Nam)', 'zh_CN' => 'Chinese (Sim.) (简体中文)', 'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};
DefaultThemeDescription Value Description: Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultTheme'} = 'Standard';
DefaultTheme::HostBasedDescription Value Description: It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex. Group: Framework SubGroup: Core Valid: 0 Required: 0 Config-Setting: $Self->{'DefaultTheme::HostBased'} = {
'host1\\.example\\.com' => 'SomeTheme1', 'host2\\.example\\.com' => 'SomeTheme2'
};
CheckMXRecordDescription Value Description: Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckMXRecord'} = '1';
CheckMXRecord::NameserverDescription Value Description: Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups. Group: Framework SubGroup: Core Valid: 0 Required: 0 Config-Setting: $Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com';
CheckEmailAddressesDescription Value Description: Makes the application check the syntax of email addresses. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckEmailAddresses'} = '1';
CheckEmailValidAddressDescription Value Description: Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost"). Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckEmailValidAddress'} = '^(root@localhost|admin@localhost)$';
CheckEmailInvalidAddressDescription Value Description: Defines a regular expression that filters all email addresses that should not be used in the application. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..|...)$';
CGILogPrefixDescription Value Description: Specifies the text that should appear in the log file to denote a CGI script entry. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CGILogPrefix'} = 'OTRS-CGI';
DemoSystemDescription Value Description: Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'DemoSystem'} = '0';
SwitchToUserDescription Value Description: Allows the administrators to login as other users, via the users administration panel. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'SwitchToUser'} = '0';
NotificationSenderNameDescription Value Description: Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationSenderName'} = 'OTRS Notification Master';
NotificationSenderEmailDescription Value Description: Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>';
System::Customer::PermissionDescription Value Description: Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry. Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'System::Customer::Permission'} = [
'ro', 'rw'
];
LanguageDebugDescription Value Description: Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No". Group: Framework SubGroup: Core Valid: 0 Required: 0 Config-Setting: $Self->{'LanguageDebug'} = '0';
Secure::DisableBannerDescription Value Description: If enabled, the OTRS version tag will be removed from the HTTP headers. Group: Framework SubGroup: Core Valid: 0 Required: 0 Config-Setting: $Self->{'Secure::DisableBanner'} = '0';
StandardResponse2QueueByCreatingDescription Value Description: List of default StandardResponses which are assigned automatically to new Queues upon creation. Group: Framework SubGroup: Core Valid: 0 Required: 0 Config-Setting: $Self->{'StandardResponse2QueueByCreating'} = [
];
Core::LinkObjectLinkObject::ViewModeDescription Value Description: Determines the way the linked objects are displayed in each zoom mask. Group: Framework SubGroup: Core::LinkObject Valid: 1 Required: 1 Config-Setting: $Self->{'LinkObject::ViewMode'} = 'Simple';
LinkObject::Type###NormalDescription Value Description: Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. Group: Framework SubGroup: Core::LinkObject Valid: 1 Required: 1 Config-Setting: $Self->{'LinkObject::Type'}->{'Normal'} = {
'SourceName' => 'Normal', 'TargetName' => 'Normal'
};
LinkObject::Type###ParentChildDescription Value Description: Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. Group: Framework SubGroup: Core::LinkObject Valid: 1 Required: 1 Config-Setting: $Self->{'LinkObject::Type'}->{'ParentChild'} = {
'SourceName' => 'Parent', 'TargetName' => 'Child'
};
LinkObject::TypeGroup###0001Description Value Description: Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship. Group: Framework SubGroup: Core::LinkObject Valid: 1 Required: 0 Config-Setting: $Self->{'LinkObject::TypeGroup'}->{'0001'} = [
'Normal', 'ParentChild'
];
Core::LogLogModuleDescription Value Description: Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd. Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
LogModule::SysLog::FacilityDescription Value Description: If "SysLog" was selected for LogModule, a special log facility can be specified. Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule::SysLog::Facility'} = 'user';
LogModule::SysLog::LogSockDescription Value Description: If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream'). Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule::SysLog::LogSock'} = 'unix';
LogModule::SysLog::CharsetDescription Value Description: If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified. Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-1';
LogModule::LogFileDescription Value Description: If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system. Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
LogModule::LogFile::DateDescription Value Description: Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created. Group: Framework SubGroup: Core::Log Valid: 1 Required: 1 Config-Setting: $Self->{'LogModule::LogFile::Date'} = '0';
Core::MIME-ViewerMIME-Viewer###application/excelDescription Value Description: Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface. Group: Framework SubGroup: Core::MIME-Viewer Valid: 0 Required: 0 Config-Setting: $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';
MIME-Viewer###application/mswordDescription Value Description: Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface. Group: Framework SubGroup: Core::MIME-Viewer Valid: 0 Required: 0 Config-Setting: $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';
MIME-Viewer###application/pdfDescription Value Description: Specifies the path to the converter that allows the view of PDF documents, in the web interface. Group: Framework SubGroup: Core::MIME-Viewer Valid: 0 Required: 0 Config-Setting: $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';
MIME-Viewer###text/xmlDescription Value Description: Specifies the path to the converter that allows the view of XML files, in the web interface. Group: Framework SubGroup: Core::MIME-Viewer Valid: 0 Required: 0 Config-Setting: $Self->{'MIME-Viewer'}->{'text/xml'} = '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';
Core::MirrorDBCore::MirrorDB::DSNDescription Value Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database. Group: Framework SubGroup: Core::MirrorDB Valid: 0 Required: 0 Config-Setting: $Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost';
Core::MirrorDB::UserDescription Value Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified. Group: Framework SubGroup: Core::MirrorDB Valid: 0 Required: 0 Config-Setting: $Self->{'Core::MirrorDB::User'} = 'some_user';
Core::MirrorDB::PasswordDescription Value Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified. Group: Framework SubGroup: Core::MirrorDB Valid: 0 Required: 0 Config-Setting: $Self->{'Core::MirrorDB::Password'} = 'some_password';
Core::PDFPDFDescription Value Description: Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF'} = '1';
PDF::LogoFileDescription Value Description: Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel). Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png';
PDF::PageSizeDescription Value Description: Defines the standard size of PDF pages. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::PageSize'} = 'a4';
PDF::MaxPagesDescription Value Description: Defines the maximum number of pages per PDF file. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::MaxPages'} = '100';
PDF::TTFontFile###ProportionalDescription Value Description: Defines the path and TTF-File to handle proportional font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';
PDF::TTFontFile###ProportionalBoldDescription Value Description: Defines the path and TTF-File to handle bold proportional font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';
PDF::TTFontFile###ProportionalItalicDescription Value Description: Defines the path and TTF-File to handle italic proportional font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 0 Required: 0 Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf';
PDF::TTFontFile###ProportionalBoldItalicDescription Value Description: Defines the path and TTF-File to handle bold italic proportional font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';
PDF::TTFontFile###MonospacedDescription Value Description: Defines the path and TTF-File to handle monospaced font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';
PDF::TTFontFile###MonospacedBoldDescription Value Description: Defines the path and TTF-File to handle bold monospaced font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 0 Required: 0 Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf';
PDF::TTFontFile###MonospacedItalicDescription Value Description: Defines the path and TTF-File to handle italic monospaced font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 0 Required: 0 Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf';
PDF::TTFontFile###MonospacedBoldItalicDescription Value Description: Defines the path and TTF-File to handle bold italic monospaced font in PDF documents. Group: Framework SubGroup: Core::PDF Valid: 0 Required: 0 Config-Setting: $Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} = 'DejaVuSansMono-BoldOblique.ttf';
Core::PackagePackage::FileUploadDescription Value Description: Enables file upload in the package manager frontend. Group: Framework SubGroup: Core::Package Valid: 1 Required: 1 Config-Setting: $Self->{'Package::FileUpload'} = '1';
Package::RepositoryRootDescription Value Description: Defines the location to get online repository list for additional packages. The first available result will be used. Group: Framework SubGroup: Core::Package Valid: 1 Required: 0 Config-Setting: $Self->{'Package::RepositoryRoot'} = [
'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml', 'http://otrs.org/repository.xml'
];
Package::RepositoryListDescription Value Description: Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name". Group: Framework SubGroup: Core::Package Valid: 0 Required: 0 Config-Setting: $Self->{'Package::RepositoryList'} = {
'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};
Package::RepositoryAccessRegExpDescription Value Description: Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host. Group: Framework SubGroup: Core::Package Valid: 0 Required: 0 Config-Setting: $Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1';
Package::TimeoutDescription Value Description: Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout". Group: Framework SubGroup: Core::Package Valid: 1 Required: 1 Config-Setting: $Self->{'Package::Timeout'} = '15';
Package::ProxyDescription Value Description: Fetches packages via proxy. Overwrites "WebUserAgent::Proxy". Group: Framework SubGroup: Core::Package Valid: 0 Required: 0 Config-Setting: $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';
Core::PerformanceLogPerformanceLogDescription Value Description: Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled. Group: Framework SubGroup: Core::PerformanceLog Valid: 1 Required: 0 Config-Setting: $Self->{'PerformanceLog'} = '0';
PerformanceLog::FileDescription Value Description: Specifies the path of the file for the performance log. Group: Framework SubGroup: Core::PerformanceLog Valid: 1 Required: 1 Config-Setting: $Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log';
PerformanceLog::FileMaxDescription Value Description: Defines the maximum size (in MB) of the log file. Group: Framework SubGroup: Core::PerformanceLog Valid: 1 Required: 1 Config-Setting: $Self->{'PerformanceLog::FileMax'} = '25';
Core::SOAPSOAP::UserDescription Value Description: Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl). Group: Framework SubGroup: Core::SOAP Valid: 0 Required: 0 Config-Setting: $Self->{'SOAP::User'} = 'some_user';
SOAP::PasswordDescription Value Description: Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl). Group: Framework SubGroup: Core::SOAP Valid: 0 Required: 0 Config-Setting: $Self->{'SOAP::Password'} = 'some_pass';
Core::SendmailSendmailModuleDescription Value Description: Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems. Group: Framework SubGroup: Core::Sendmail Valid: 1 Required: 1 Config-Setting: $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
SendmailModule::CMDDescription Value Description: If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified. Group: Framework SubGroup: Core::Sendmail Valid: 1 Required: 1 Config-Setting: $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f';
SendmailModule::HostDescription Value Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified. Group: Framework SubGroup: Core::Sendmail Valid: 1 Required: 1 Config-Setting: $Self->{'SendmailModule::Host'} = 'mail.example.com';
SendmailModule::PortDescription Value Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified. Group: Framework SubGroup: Core::Sendmail Valid: 0 Required: 0 Config-Setting: $Self->{'SendmailModule::Port'} = '25';
SendmailModule::AuthUserDescription Value Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified. Group: Framework SubGroup: Core::Sendmail Valid: 0 Required: 0 Config-Setting: $Self->{'SendmailModule::AuthUser'} = 'MailserverLogin';
SendmailModule::AuthPasswordDescription Value Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified. Group: Framework SubGroup: Core::Sendmail Valid: 0 Required: 0 Config-Setting: $Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword';
SendmailBccDescription Value Description: Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons. Group: Framework SubGroup: Core::Sendmail Valid: 1 Required: 0 Config-Setting: $Self->{'SendmailBcc'} = ;
SendmailNotificationEnvelopeFromDescription Value Description: If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty. Group: Framework SubGroup: Core::Sendmail Valid: 0 Required: 0 Config-Setting: $Self->{'SendmailNotificationEnvelopeFrom'} = ;
SendmailEncodingForceDescription Value Description: Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64). Group: Framework SubGroup: Core::Sendmail Valid: 0 Required: 0 Config-Setting: $Self->{'SendmailEncodingForce'} = 'base64';
Core::SessionSessionModuleDescription Value Description: Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB';
SessionNameDescription Value Description: Defines the name of the session key. E.g. Session, SessionID or OTRS. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionName'} = 'Session';
SessionCheckRemoteIPDescription Value Description: Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionCheckRemoteIP'} = '1';
SessionDeleteIfNotRemoteIDDescription Value Description: Deletes a session if the session id is used with an invalid remote IP address. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionDeleteIfNotRemoteID'} = '1';
SessionMaxTimeDescription Value Description: Defines the maximal valid time (in seconds) for a session id. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionMaxTime'} = '57600';
SessionMaxIdleTimeDescription Value Description: Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionMaxIdleTime'} = '21600';
SessionDeleteIfTimeToOldDescription Value Description: Deletes requested sessions if they have timed out. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionDeleteIfTimeToOld'} = '1';
SessionUseCookieDescription Value Description: Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionUseCookie'} = '1';
SessionUseCookieAfterBrowserCloseDescription Value Description: Stores cookies after the browser has been closed. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionUseCookieAfterBrowserClose'} = '0';
SessionCSRFProtectionDescription Value Description: Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery). Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionCSRFProtection'} = '1';
SessionDirDescription Value Description: If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions';
SessionTableDescription Value Description: If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionTable'} = 'sessions';
SessionTableIDDescription Value Description: If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionTableID'} = 'session_id';
SessionTableValueDescription Value Description: If "DB" was selected for SessionModule, a column for the values in session table must be specified. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionTableValue'} = 'session_value';
SessionSaveLoginPasswdDescription Value Description: Saves the login and password on the session table in the database, if "DB" was selected for SessionModule. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'SessionSaveLoginPasswd'} = '0';
CustomerPanelSessionNameDescription Value Description: Defines the name of the key for customer sessions. Group: Framework SubGroup: Core::Session Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelSessionName'} = 'CSID';
Core::SpellCheckerSpellCheckerDescription Value Description: Enables spell checker support. Group: Framework SubGroup: Core::SpellChecker Valid: 1 Required: 1 Config-Setting: $Self->{'SpellChecker'} = '0';
SpellCheckerBinDescription Value Description: Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system. Group: Framework SubGroup: Core::SpellChecker Valid: 1 Required: 1 Config-Setting: $Self->{'SpellCheckerBin'} = '/usr/bin/ispell';
SpellCheckerDictDefaultDescription Value Description: Defines the default spell checker dictionary. Group: Framework SubGroup: Core::SpellChecker Valid: 1 Required: 1 Config-Setting: $Self->{'SpellCheckerDictDefault'} = 'english';
SpellCheckerIgnoreDescription Value Description: Defines a default list of words, that are ignored by the spell checker. Group: Framework SubGroup: Core::SpellChecker Valid: 1 Required: 1 Config-Setting: $Self->{'SpellCheckerIgnore'} = [
'www', 'webmail', 'https', 'http', 'html', 'rfc'
];
Core::StatsStats::StatsHookDescription Value Description: Sets the stats hook. Group: Framework SubGroup: Core::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::StatsHook'} = 'Stat#';
Stats::StatsStartNumberDescription Value Description: Start number for statistics counting. Every new stat increments this number. Group: Framework SubGroup: Core::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::StatsStartNumber'} = '10000';
Stats::MaxXaxisAttributesDescription Value Description: Defines the default maximum number of X-axis attributes for the time scale. Group: Framework SubGroup: Core::Stats Valid: 0 Required: 0 Config-Setting: $Self->{'Stats::MaxXaxisAttributes'} = '1000';
Core::Stats::GraphStats::Graph::t_marginDescription Value Description: Specifies the top margin of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::t_margin'} = '10';
Stats::Graph::l_marginDescription Value Description: Specifies the left margin of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::l_margin'} = '10';
Stats::Graph::b_marginDescription Value Description: Specifies the bottom margin of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::b_margin'} = '10';
Stats::Graph::r_marginDescription Value Description: Specifies the right margin of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::r_margin'} = '20';
Stats::Graph::bgclrDescription Value Description: Specifies the background color of the picture. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::bgclr'} = 'white';
Stats::Graph::transparentDescription Value Description: Makes the picture transparent. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::transparent'} = '0';
Stats::Graph::fgclrDescription Value Description: Specifies the border color of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::fgclr'} = 'black';
Stats::Graph::boxclrDescription Value Description: Specifies the background color of the chart. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::boxclr'} = 'white';
Stats::Graph::accentclrDescription Value Description: Specifies the border color of the legend. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::accentclr'} = 'black';
Stats::Graph::legendclrDescription Value Description: Specifies the text color of the legend. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::legendclr'} = 'black';
Stats::Graph::textclrDescription Value Description: Specifies the text color of the chart (e. g. caption). Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::textclr'} = 'black';
Stats::Graph::dclrsDescription Value Description: Defines the colors for the graphs. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::dclrs'} = [
'red', 'green', 'blue', 'yellow', 'black', 'purple', 'orange', 'pink', 'marine', 'cyan', 'lgray', 'lblue', 'lyellow', 'lgreen', 'lred', 'lpurple', 'lorange', 'lbrown'
];
Stats::Graph::line_widthDescription Value Description: Defines the boldness of the line drawed by the graph. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::line_width'} = '1';
Stats::Graph::legend_placementDescription Value Description: Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom). Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::legend_placement'} = 'BC';
Stats::Graph::legend_spacingDescription Value Description: Defines the spacing of the legends. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::legend_spacing'} = '4';
Stats::Graph::legend_marker_widthDescription Value Description: Defines the width of the legend. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::legend_marker_width'} = '12';
Stats::Graph::legend_marker_heightDescription Value Description: Defines the height of the legend. Group: Framework SubGroup: Core::Stats::Graph Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Graph::legend_marker_height'} = '8';
Core::TimeTimeInputFormatDescription Value Description: Defines the date input format used in forms (option or input fields). Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeInputFormat'} = 'Option';
TimeShowAlwaysLongDescription Value Description: Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No". Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeShowAlwaysLong'} = '0';
TimeZoneDescription Value Description: Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time. Group: Framework SubGroup: Core::Time Valid: 0 Required: 0 Config-Setting: $Self->{'TimeZone'} = '+0';
TimeZoneUserDescription Value Description: Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time. Group: Framework SubGroup: Core::Time Valid: 1 Required: 0 Config-Setting: $Self->{'TimeZoneUser'} = '0';
TimeZoneUserBrowserAutoOffsetDescription Value Description: Sets the user time zone per user based on java script / browser time zone offset feature at login time. Group: Framework SubGroup: Core::Time Valid: 1 Required: 0 Config-Setting: $Self->{'TimeZoneUserBrowserAutoOffset'} = '1';
CalendarWeekDayStartDescription Value Description: Define the start day of the week for the date picker. Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'CalendarWeekDayStart'} = '1';
TimeVacationDaysDescription Value Description: Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTimeDescription Value Description: Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHoursDescription Value Description: Defines the hours and week days to count the working time. Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
TimeShowCompleteDescriptionDescription Value Description: Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No". Group: Framework SubGroup: Core::Time Valid: 1 Required: 1 Config-Setting: $Self->{'TimeShowCompleteDescription'} = '0';
Core::Time::Calendar1TimeZone::Calendar1NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar1 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1';
TimeZone::Calendar1Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar1 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar1'} = '0';
TimeVacationDays::Calendar1Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar1 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar1'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar1Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar1 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar1'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar1Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar1 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar1'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar2TimeZone::Calendar2NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar2 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2';
TimeZone::Calendar2Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar2 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar2'} = '0';
TimeVacationDays::Calendar2Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar2 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar2'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar2Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar2 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar2'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar2Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar2 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar2'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar3TimeZone::Calendar3NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar3 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3';
TimeZone::Calendar3Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar3 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar3'} = '0';
TimeVacationDays::Calendar3Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar3 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar3'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar3Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar3 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar3'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar3Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar3 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar3'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar4TimeZone::Calendar4NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar4 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4';
TimeZone::Calendar4Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar4 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar4'} = '0';
TimeVacationDays::Calendar4Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar4 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar4'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar4Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar4 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar4'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar4Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar4 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar4'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar5TimeZone::Calendar5NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar5 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5';
TimeZone::Calendar5Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar5 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar5'} = '0';
TimeVacationDays::Calendar5Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar5 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar5'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar5Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar5 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar5'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar5Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar5 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar5'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar6TimeZone::Calendar6NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar6 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6';
TimeZone::Calendar6Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar6 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar6'} = '0';
TimeVacationDays::Calendar6Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar6 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar6'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar6Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar6 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar6'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar6Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar6 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar6'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar7TimeZone::Calendar7NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar7 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7';
TimeZone::Calendar7Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar7 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar7'} = '0';
TimeVacationDays::Calendar7Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar7 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar7'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar7Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar7 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar7'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar7Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar7 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar7'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar8TimeZone::Calendar8NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar8 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8';
TimeZone::Calendar8Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar8 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar8'} = '0';
TimeVacationDays::Calendar8Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar8 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar8'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar8Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar8 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar8'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar8Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar8 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar8'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::Time::Calendar9TimeZone::Calendar9NameDescription Value Description: Defines the name of the indicated calendar. Group: Framework SubGroup: Core::Time::Calendar9 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9';
TimeZone::Calendar9Description Value Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. Group: Framework SubGroup: Core::Time::Calendar9 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeZone::Calendar9'} = '0';
TimeVacationDays::Calendar9Description Value Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar9 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDays::Calendar9'} = {
'1' => {
'1' => 'New Year\'s Day'
},
'12' => {
'24' => 'Christmas Eve',
'25' => 'First Christmas Day',
'26' => 'Second Christmas Day',
'31' => 'New Year\'s Eve'
},
'5' => {
'1' => 'International Workers\' Day'
}
};
TimeVacationDaysOneTime::Calendar9Description Value Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). Group: Framework SubGroup: Core::Time::Calendar9 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeVacationDaysOneTime::Calendar9'} = {
'2004' => {
'1' => {
'1' => 'test'
}
}
};
TimeWorkingHours::Calendar9Description Value Description: Defines the hours and week days of the indicated calendar, to count the working time. Group: Framework SubGroup: Core::Time::Calendar9 Valid: 1 Required: 1 Config-Setting: $Self->{'TimeWorkingHours::Calendar9'} = {
'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ]
};
Core::WebFrontend::WebPathDescription Value Description: Defines the URL base path of icons, CSS and Java Script. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::WebPath'} = '/otrs-web/';
Frontend::ImagePathDescription Value Description: Defines the URL image path of icons for navigation. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';
Frontend::CSSPathDescription Value Description: Defines the URL CSS path. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';
Frontend::JavaScriptPathDescription Value Description: Defines the URL java script path. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';
Frontend::RichTextDescription Value Description: Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::RichText'} = '1';
Frontend::RichTextPathDescription Value Description: Defines the URL rich text editor path. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';
Frontend::RichTextWidthDescription Value Description: Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::RichTextWidth'} = '620';
Frontend::RichTextHeightDescription Value Description: Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative). Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::RichTextHeight'} = '320';
Frontend::RichText::DefaultCSSDescription Value Description: Defines the default CSS used in rich text editors. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';
DefaultViewNewLineDescription Value Description: Automated line break in text messages after x number of chars. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultViewNewLine'} = '90';
DefaultPreViewLinesDescription Value Description: Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView). Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultPreViewLines'} = '18';
DefaultViewLinesDescription Value Description: Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom). Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'DefaultViewLines'} = '6000';
Frontend::AnimationEnabledDescription Value Description: Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::AnimationEnabled'} = '1';
AttachmentDownloadTypeDescription Value Description: Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'AttachmentDownloadType'} = 'attachment';
WebMaxFileUploadDescription Value Description: Defines the maximal size (in bytes) for file uploads via the browser. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'WebMaxFileUpload'} = '16777216';
WebUploadCacheModuleDescription Value Description: Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB';
Frontend::Output::FilterText###AAAURLDescription Value Description: Defines the filter that processes the text in the articles, in order to highlight URLs. Group: Framework SubGroup: Core::Web Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = {
'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
};
Frontend::ThemesDescription Value Description: Activates the available themes on the system. Value 1 means active, 0 means inactive. Group: Framework SubGroup: Core::Web Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Themes'} = {
'Lite' => '0', 'Standard' => '1'
};
Frontend::Output::FilterText###OutputFilterTextAutoLinkDescription Value Description: Defines a filter to process the text in the articles, in order to highlight predefined keywords. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} = {
'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink'
};
Frontend::Output::OutputFilterTextAutoLink###CVEDescription Value Description: Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = {
'RegExp' => [
'(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
],
'URL1' => {
'Description' => 'Mitre',
'Image' => 'http://cve.mitre.org/favicon.ico',
'Target' => '_blank',
'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
},
'URL3' => {
'Description' => 'US-CERT NVD',
'Image' => 'http://nvd.nist.gov/favicon.ico',
'Target' => '_blank',
'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
}
};
Frontend::Output::OutputFilterTextAutoLink###BugtraqDescription Value Description: Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = {
'RegExp' => [
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
'BID[\\s\\w\\t]*?(\\d{2,8})'
],
'URL1' => {
'Description' => 'Security Focus',
'Image' => 'http://www.securityfocus.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=<MATCH>'
}
};
Frontend::Output::OutputFilterTextAutoLink###MSBulletinsDescription Value Description: Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = {
'RegExp' => [
'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
],
'URL1' => {
'Description' => 'Microsoft Technet',
'Image' => 'http://www.microsoft.com/favicon.ico',
'Target' => '_blank',
'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
},
'URL2' => {
'Description' => 'Google',
'Image' => 'http://www.google.de/favicon.ico',
'Target' => '_blank',
'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
}
};
Frontend::Output::OutputFilterTextAutoLink###Setting1Description Value Description: Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = {
'RegExp' => [
'RegExp'
],
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
Frontend::Output::OutputFilterTextAutoLink###Setting2Description Value Description: Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = {
'RegExp' => [
'RegExp'
],
'URL1' => {
'Description' => 'Description',
'Image' => 'right-small.png',
'Target' => '_blank',
'URL' => 'URL'
},
'URL2' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
},
'URL3' => {
'Description' => 'Description',
'Image' => 'Image',
'Target' => '_blank',
'URL' => 'URL'
}
};
Loader::Enabled::CSSDescription Value Description: If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Enabled::CSS'} = '1';
Loader::Enabled::JSDescription Value Description: If enabled, OTRS will deliver all JavaScript files in minified form. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Enabled::JS'} = '1';
Loader::Agent::CommonCSS###000-FrameworkDescription Value Description: List of CSS files to always be loaded for the agent interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css', 'Core.Default.css', 'Core.Header.css', 'Core.OverviewControl.css', 'Core.OverviewSmall.css', 'Core.OverviewMedium.css', 'Core.OverviewLarge.css', 'Core.Footer.css', 'Core.PageLayout.css', 'Core.Form.css', 'Core.Table.css', 'Core.Widget.css', 'Core.WidgetMenu.css', 'Core.TicketDetail.css', 'Core.Tooltip.css', 'Core.Dialog.css', 'Core.Print.css'
];
Loader::Agent::CommonCSS::IE7###000-FrameworkDescription Value Description: List of IE7-specific CSS files to always be loaded for the agent interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} = [
'Core.Default.IE7.css', 'Core.Header.IE7.css', 'Core.OverviewControl.IE7.css', 'Core.OverviewSmall.IE7.css', 'Core.OverviewMedium.IE7.css', 'Core.OverviewLarge.IE7.css', 'Core.PageLayout.IE7.css', 'Core.Form.IE7.css', 'Core.Widget.IE7.css', 'Core.WidgetMenu.IE7.css', 'Core.Tooltip.IE7.css', 'Core.Dialog.IE7.css', 'Core.TicketDetail.IE7.css', 'Core.Table.IE7.css'
];
Loader::Agent::CommonCSS::IE8###000-FrameworkDescription Value Description: List of IE8-specific CSS files to always be loaded for the agent interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} = [
'Core.OverviewSmall.IE8.css'
];
Loader::Agent::CommonJS###000-FrameworkDescription Value Description: List of JS files to always be loaded for the agent interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [
'thirdparty/json/json2.js', 'thirdparty/jquery-1.5.2/jquery.js', 'thirdparty/jquery-ui-1.8.11/jquery-ui.js', 'thirdparty/jquery-validate-1.8/jquery.validate.js', 'thirdparty/stacktrace/stacktrace.js', 'Core.JavaScriptEnhancements.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Config.js', 'Core.Exception.js', 'Core.JSON.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.IE7Fixes.js', 'Core.UI.Accordion.js', 'Core.UI.Datepicker.js', 'Core.UI.Resizable.js', 'Core.UI.Table.js', 'Core.UI.Accessibility.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Dialog.js', 'Core.UI.ActionRow.js', 'Core.UI.Popup.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.App.js', 'Core.Agent.js', 'Core.Agent.Search.js'
];
Loader::Customer::CommonCSS###000-FrameworkDescription Value Description: List of CSS files to always be loaded for the customer interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [
'Core.Reset.css', 'Core.Default.css', 'Core.Form.css', 'Core.Dialog.css', 'Core.Tooltip.css', 'Core.Login.css', 'Core.Control.css', 'Core.Table.css', 'Core.TicketZoom.css', 'Core.Print.css'
];
Loader::Customer::CommonCSS::IE6###000-FrameworkDescription Value Description: List of IE6-specific CSS files to always be loaded for the customer interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} = [
'Core.IE6.css', 'Core.Tooltip.IE6.css'
];
Loader::Customer::CommonCSS::IE7###000-FrameworkDescription Value Description: List of IE7-specific CSS files to always be loaded for the customer interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} = [
'Core.IE7.css', 'Core.Tooltip.IE7.css', 'Core.Dialog.IE7.css'
];
Loader::Customer::CommonCSS::IE8###000-FrameworkDescription Value Description: List of IE8-specific CSS files to always be loaded for the customer interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} = [];
Loader::Customer::CommonJS###000-FrameworkDescription Value Description: List of JS files to always be loaded for the customer interface. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [
'thirdparty/jquery-1.5.2/jquery.js', 'thirdparty/jquery-validate-1.8/jquery.validate.js', 'thirdparty/jquery-ui-1.8.11/jquery-ui.js', 'thirdparty/stacktrace/stacktrace.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Exception.js', 'Core.App.js', 'Core.JavaScriptEnhancements.js', 'Core.Config.js', 'Core.UI.js', 'Core.UI.IE7Fixes.js', 'Core.UI.Accessibility.js', 'Core.UI.Dialog.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Datepicker.js', 'Core.UI.Popup.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Customer.js'
];
Loader::Agent::DefaultSelectedSkinDescription Value Description: The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins. Group: Framework SubGroup: Core::Web Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default';
Loader::Customer::SelectedSkin::HostBasedDescription Value Description: It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. Group: Framework SubGroup: Core::Web Valid: 0 Required: 0 Config-Setting: $Self->{'Loader::Customer::SelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'Someskin1', 'host2\\.example\\.com' => 'Someskin2'
};
Core::WebUserAgentWebUserAgent::TimeoutDescription Value Description: Sets the timeout (in seconds) for http/ftp downloads. Group: Framework SubGroup: Core::WebUserAgent Valid: 1 Required: 1 Config-Setting: $Self->{'WebUserAgent::Timeout'} = '15';
WebUserAgent::ProxyDescription Value Description: Defines the connections for http/ftp, via a proxy. Group: Framework SubGroup: Core::WebUserAgent Valid: 0 Required: 0 Config-Setting: $Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/';
Crypt::PGPPGPDescription Value Description: Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 1 Config-Setting: $Self->{'PGP'} = '0';
PGP::BinDescription Value Description: Defines the path to PGP binary. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 1 Config-Setting: $Self->{'PGP::Bin'} = '/usr/bin/gpg';
PGP::OptionsDescription Value Description: Sets the options for PGP binary. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 1 Config-Setting: $Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';
PGP::Key::PasswordDescription Value Description: Sets the password for private PGP key. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 1 Config-Setting: $Self->{'PGP::Key::Password'} = {
'488A0B8F' => 'SomePassword', 'D2DF79FA' => 'SomePassword'
};
PGP::TrustedNetworkDescription Value Description: Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 0 Config-Setting: $Self->{'PGP::TrustedNetwork'} = '0';
PGP::LogDescription Value Description: Configure your own log text for PGP. Group: Framework SubGroup: Crypt::PGP Valid: 1 Required: 1 Config-Setting: $Self->{'PGP::Log'} = {
'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.', 'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.', 'EXPKEYSIG' => 'The PGP signature was made by an expired key.', 'GOODSIG' => 'Good PGP signature.', 'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'NODATA' => 'No valid OpenPGP data found.', 'NO_PUBKEY' => 'No public key found.', 'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'SIGEXPIRED' => 'The PGP signature is expired.', 'SIG_ID' => 'Signature data.', 'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.', 'VALIDSIG' => 'The PGP signature with the keyid is good.'
};
Crypt::SMIMESMIMEDescription Value Description: Enables S/MIME support. Group: Framework SubGroup: Crypt::SMIME Valid: 1 Required: 1 Config-Setting: $Self->{'SMIME'} = '0';
SMIME::BinDescription Value Description: Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';). Group: Framework SubGroup: Crypt::SMIME Valid: 1 Required: 1 Config-Setting: $Self->{'SMIME::Bin'} = '/usr/bin/openssl';
SMIME::CertPathDescription Value Description: Specifies the directory where SSL certificates are stored. Group: Framework SubGroup: Crypt::SMIME Valid: 1 Required: 1 Config-Setting: $Self->{'SMIME::CertPath'} = '/etc/ssl/certs';
SMIME::PrivatePathDescription Value Description: Specifies the directory where private SSL certificates are stored. Group: Framework SubGroup: Crypt::SMIME Valid: 1 Required: 1 Config-Setting: $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';
Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearchDescription Value Description: Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module. Group: Framework SubGroup: Frontend::Admin::AdminCustomerUser Valid: 1 Required: 1 Config-Setting: $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} = '1';
Frontend::Admin::ModuleRegistrationFrontend::Module###AdminDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'Admin'} = {
'Description' => 'Admin-Area',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.css'
],
'CSS_IE7' => [
'Core.Agent.AdminIE7.css'
],
'JavaScript' => [
'Core.Agent.Admin.SysConfig.js'
]
},
'NavBar' => [
{
'AccessKey' => 'a',
'Block' => 'ItemArea',
'Description' => ,
'Link' => 'Action=Admin',
'LinkOption' => ,
'Name' => 'Admin',
'NavBar' => 'Admin',
'Prio' => '10000',
'Type' => 'Menu'
}
],
'NavBarModule' => {
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
},
'NavBarName' => 'Admin',
'Title' =>
};
Frontend::Module###AdminInitDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminInit'} = {
'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarName' => , 'Title' => 'Init'
};
Frontend::Module###AdminUserDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminUser'} = {
'Description' => 'Create and manage agents.',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage agents.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Agents',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Agents'
};
Frontend::Module###AdminGroupDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage groups.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Groups',
'Prio' => '150'
},
'NavBarName' => 'Admin',
'Title' => 'Groups'
};
Frontend::Module###AdminUserGroupDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to groups.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Agents <-> Groups',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Groups'
};
Frontend::Module###AdminCustomerUserDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUser'} = {
'Description' => 'Edit Customers',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
],
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBar' => [
{
'AccessKey' => 'c',
'Block' => 'ItemArea',
'Description' => ,
'Link' => 'Action=AdminCustomerUser;Nav=Agent',
'LinkOption' => ,
'Name' => 'Customers',
'NavBar' => 'Customers',
'Prio' => '9000',
'Type' => 'Menu'
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage customers.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Customers',
'Prio' => '300'
},
'NavBarName' => 'Customers',
'Title' => 'Customers'
};
Frontend::Module###AdminCustomerCompanyDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = {
'Description' => 'Admin',
'Group' => [
'admin',
'users'
],
'GroupRo' => [
],
'NavBar' => [
{
'AccessKey' => 'c',
'Block' => 'ItemArea',
'Description' => ,
'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
'LinkOption' => ,
'Name' => 'Companies',
'NavBar' => 'Companies',
'Prio' => '9100',
'Type' => 'Menu'
}
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Create and manage companies.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Customer Companies',
'Prio' => '310'
},
'NavBarName' => 'Admin',
'Title' => 'Customer Companies'
};
Frontend::Module###AdminCustomerUserGroupDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customers to groups.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Customers <-> Groups',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Customers <-> Groups'
};
Frontend::Module###AdminCustomerUserServiceDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Customer',
'Description' => 'Link customers to services.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Customers <-> Services',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Customers <-> Services'
};
Frontend::Module###AdminRoleDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminRole'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Create and manage roles.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Roles',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'Roles'
};
Frontend::Module###AdminRoleUserDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminRoleUser'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link agents to roles.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Agents <-> Roles',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'Agents <-> Roles'
};
Frontend::Module###AdminRoleGroupDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminRoleGroup'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Agent',
'Description' => 'Link roles to groups.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Roles <-> Groups',
'Prio' => '800'
},
'NavBarName' => 'Admin',
'Title' => 'Roles <-> Groups'
};
Frontend::Module###AdminSMIMEDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminSMIME'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage S/MIME certificates for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'S/MIME Certificates',
'Prio' => '1100'
},
'NavBarName' => 'Admin',
'Title' => 'S/MIME Management'
};
Frontend::Module###AdminPGPDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminPGP'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage PGP keys for email encryption.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'PGP Keys',
'Prio' => '1200'
},
'NavBarName' => 'Admin',
'Title' => 'PGP Key Management'
};
Frontend::Module###AdminMailAccountDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminMailAccount'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'PostMaster Mail Accounts',
'Prio' => '100'
},
'NavBarName' => 'Admin',
'Title' => 'Mail Accounts'
};
Frontend::Module###AdminPostMasterFilterDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'Email',
'Description' => 'Filter incoming emails.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'PostMaster Filters',
'Prio' => '200'
},
'NavBarName' => 'Admin',
'Title' => 'PostMaster Filters'
};
Frontend::Module###AdminEmailDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminEmail'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Send notifications to users.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Admin Notification',
'Prio' => '400'
},
'NavBarName' => 'Admin',
'Title' => 'Admin Notification'
};
Frontend::Module###AdminSessionDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminSession'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Manage existing sessions.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Session Management',
'Prio' => '500'
},
'NavBarName' => 'Admin',
'Title' => 'Session Management'
};
Frontend::Module###AdminPerformanceLogDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'Loader' => {
'CSS' => [
'Core.Agent.Admin.PerformanceLog.css'
]
},
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View performance benchmark results.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Performance Log',
'Prio' => '550'
},
'NavBarName' => 'Admin',
'Title' => 'Performance Log'
};
Frontend::Module###AdminLogDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminLog'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'View system log messages.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'System Log',
'Prio' => '600'
},
'NavBarName' => 'Admin',
'Title' => 'System Log'
};
Frontend::Module###AdminSelectBoxDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminSelectBox'} = {
'Description' => 'Admin',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Execute SQL statements.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'SQL Box',
'Prio' => '700'
},
'NavBarName' => 'Admin',
'Title' => 'SQL Box'
};
Frontend::Module###AdminPackageManagerDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Admin::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AdminPackageManager'} = {
'Description' => 'Software Package Manager',
'Group' => [
'admin'
],
'NavBarModule' => {
'Block' => 'System',
'Description' => 'Update and extend your system with software packages.',
'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
'Name' => 'Package Manager',
'Prio' => '1000'
},
'NavBarName' => 'Admin',
'Title' => 'Package Manager'
};
Frontend::AgentAgentLogoDescription Value Description: The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 0 Config-Setting: $Self->{'AgentLogo'} = {
'StyleHeight' => '67px', 'StyleRight' => '38px', 'StyleTop' => '-4px', 'StyleWidth' => '244px', 'URL' => 'skins/Agent/default/img/logo_bg.png'
};
AgentLoginLogoDescription Value Description: The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'AgentLoginLogo'} = {
'StyleHeight' => '100px', 'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};
LoginURLDescription Value Description: Defines an alternate URL, where the login link refers to. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'LoginURL'} = 'http://host.example.com/login.html';
LogoutURLDescription Value Description: Defines an alternate URL, where the logout link refers to. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html';
PreApplicationModule###AgentInfoDescription Value Description: Defines a useful module to load specific user options or to display news. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo';
InfoKeyDescription Value Description: Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'InfoKey'} = 'wpt22';
InfoFileDescription Value Description: File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'InfoFile'} = 'AgentInfo';
LostPasswordDescription Value Description: Activates lost password feature for agents, in the agent interface. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'LostPassword'} = '1';
ShowMotdDescription Value Description: Shows the message of the day on login screen of the agent interface. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'ShowMotd'} = '0';
NotificationSubjectLostPasswordTokenDescription Value Description: Defines the subject for notification mails sent to agents, with token about new requested password. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request';
NotificationBodyLostPasswordTokenDescription Value Description: Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent). Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
NotificationSubjectLostPasswordDescription Value Description: Defines the subject for notification mails sent to agents, about new password. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationSubjectLostPassword'} = 'New OTRS password';
NotificationBodyLostPasswordDescription Value Description: Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent). Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
Here\'s your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
';
OpenMainMenuOnHoverDescription Value Description: If enabled, the first level of the main menu opens on mouse hover (instead of click only). Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 1 Config-Setting: $Self->{'OpenMainMenuOnHover'} = '0';
Loader::Agent::Skin###000-defaultDescription Value Description: Default skin for interface. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 0 Config-Setting: $Self->{'Loader::Agent::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default'
};
Loader::Agent::Skin###001-ivoryDescription Value Description: Balanced white skin by Felix Niklas. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 0 Config-Setting: $Self->{'Loader::Agent::Skin'}->{'001-ivory'} = {
'Description' => 'Balanced white skin by Felix Niklas', 'HomePage' => 'www.felixniklas.de', 'InternalName' => 'ivory', 'VisibleName' => 'Ivory'
};
Loader::Agent::Skin###001-slimDescription Value Description: Experimental "Slim" skin which tries to save screen space for power users. Group: Framework SubGroup: Frontend::Agent Valid: 1 Required: 0 Config-Setting: $Self->{'Loader::Agent::Skin'}->{'001-slim'} = {
'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'slim', 'VisibleName' => 'Slim'
};
Loader::Agent::DefaultSelectedSkin::HostBasedDescription Value Description: It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. Group: Framework SubGroup: Frontend::Agent Valid: 0 Required: 0 Config-Setting: $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = {
'host1\\.example\\.com' => 'SomeSkin1', 'host2\\.example\\.com' => 'SomeSkin2'
};
Frontend::Agent::DashboardDashboardBackend###0000-ProductNotifyDescription Value Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 1 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0000-ProductNotify'} = {
'Block' => 'ContentLarge', 'CacheTTLLocal' => '1440', 'Default' => '1', 'Description' => 'News about OTRS releases!', 'Group' => 'admin', 'Module' => 'Kernel::Output::HTML::DashboardProductNotify', 'Title' => 'Product News', 'URL' => 'http://otrs.org/product.xml'
};
DashboardBackend###0400-UserOnlineDescription Value Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 1 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0400-UserOnline'} = {
'Block' => 'ContentSmall', 'CacheTTLLocal' => '5', 'Default' => '0', 'Description' => , 'Filter' => 'Agent', 'Group' => , 'IdleMinutes' => '60', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardUserOnline', 'ShowEmail' => '1', 'SortBy' => 'UserLastname', 'Title' => 'Online'
};
DashboardBackend###0410-RSSDescription Value Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 1 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0410-RSS'} = {
'Block' => 'ContentSmall', 'CacheTTL' => '360', 'Default' => '1', 'Description' => , 'Group' => , 'Limit' => '6', 'Module' => 'Kernel::Output::HTML::DashboardRSS', 'Title' => 'OTRS News', 'URL' => 'http://otrs.org/rss/'
};
DashboardBackend###0200-ImageDescription Value Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 0 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0200-Image'} = {
'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some picture description!', 'Group' => , 'Height' => '140', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'http://otrs.org/', 'Module' => 'Kernel::Output::HTML::DashboardImage', 'Title' => 'A picture', 'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg', 'Width' => '198'
};
DashboardBackend###0210-MOTDDescription Value Description: Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 0 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0210-MOTD'} = {
'Block' => 'ContentLarge', 'Default' => '1', 'Group' => , 'Module' => 'Kernel::Output::HTML::DashboardMOTD', 'Title' => 'Message of the Day'
};
DashboardBackend###0300-IFrameDescription Value Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. Group: Framework SubGroup: Frontend::Agent::Dashboard Valid: 0 Required: 0 Config-Setting: $Self->{'DashboardBackend'}->{'0300-IFrame'} = {
'Align' => 'left', 'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some description!', 'Frameborder' => '1', 'Group' => , 'Height' => '800', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'OTRS.org/', 'Marginheight' => '5', 'Marginwidth' => '5', 'Module' => 'Kernel::Output::HTML::DashboardIFrame', 'Scrolling' => 'auto', 'Title' => 'A Website', 'URL' => 'http://www.otrs.org/', 'Width' => '1024'
};
Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-RefreshDescription Value Description: Defines the module to generate html refresh headers of html sites. Group: Framework SubGroup: Frontend::Agent::ModuleMetaHead Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} = {
'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};
Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheckDescription Value Description: Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets. Group: Framework SubGroup: Frontend::Agent::ModuleNotify Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} = {
'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
};
Frontend::NotifyModule###200-UID-CheckDescription Value Description: Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin). Group: Framework SubGroup: Frontend::Agent::ModuleNotify Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = {
'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};
Frontend::NotifyModule###300-ShowAgentOnlineDescription Value Description: Defines the module that shows all the currently logged in agents in the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleNotify Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = {
'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1'
};
Frontend::NotifyModule###400-ShowCustomerOnlineDescription Value Description: Defines the module that shows all the currently loged in customers in the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleNotify Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = {
'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1'
};
Frontend::NotifyModule###900-GenericDescription Value Description: Defines the module that shows a generic notify in the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleNotify Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::NotifyModule'}->{'900-Generic'} = {
'File' => '<OTRS_CONFIG_Home>/var/notify.txt', 'Link' => 'http://www.otrs.com', 'Module' => 'Kernel::Output::HTML::NotificationGeneric', 'Priority' => 'Warning', 'Text' => 'The OTRS Website'
};
Frontend::Agent::ModuleRegistrationFrontend::Module###LogoutDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'Logout'} = {
'Description' => 'Logout', 'NavBarName' => , 'Title' =>
};
Frontend::Module###AgentDashboardDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentDashboard'} = {
'Description' => 'Agent Dashboard',
'Loader' => {
'JavaScript' => [
'thirdparty/flot-0.7/excanvas.js',
'thirdparty/flot-0.7/jquery.flot.js',
'Core.UI.Chart.js',
'Core.UI.DnD.js',
'Core.Agent.Dashboard.js'
]
},
'NavBar' => [
{
'AccessKey' => 'd',
'Block' => 'ItemArea',
'Description' => ,
'Link' => 'Action=AgentDashboard',
'LinkOption' => ,
'Name' => 'Dashboard',
'NavBar' => 'Dashboard',
'Prio' => '50',
'Type' => 'Menu'
}
],
'NavBarName' => 'Dashboard',
'Title' =>
};
Frontend::Module###AgentPreferencesDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentPreferences'} = {
'Description' => 'Agent Preferences', 'NavBarName' => 'Preferences', 'Title' =>
};
Frontend::Module###PictureUploadDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 1 Config-Setting: $Self->{'Frontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload'
};
Frontend::Module###AgentSpellingDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentSpelling'} = {
'Description' => 'Spell checker',
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => ,
'Title' => 'Spell Checker'
};
Frontend::Module###SpellingInlineDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker', 'NavBarName' => , 'Title' => 'Spell Checker'
};
Frontend::Module###AgentBookDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentBook'} = {
'Description' => 'Address book of CustomerUser sources',
'Loader' => {
'JavaScript' => [
'Core.Agent.TicketAction.js'
]
},
'NavBarName' => ,
'Title' => 'Address Book'
};
Frontend::Module###AgentLinkObjectDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentLinkObject'} = {
'Description' => 'Link Object', 'NavBarName' => , 'Title' => 'Link Object'
};
Frontend::Module###AgentInfoDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentInfo'} = {
'Description' => 'Generic Info module', 'NavBarName' => , 'Title' => 'Info'
};
Frontend::Module###AgentSearchDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentSearch'} = {
'Description' => 'Global Search Module', 'NavBarName' => , 'Title' => 'Search'
};
CustomerFrontend::Module###SpellingInlineDescription Value Description: Frontend module registration for the customer interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = {
'Description' => 'Spell checker', 'NavBarName' => , 'Title' => 'Spell Checker'
};
Frontend::Module###AgentHTMLReferenceDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentHTMLReference'} = {
'Description' => 'HTML Reference',
'Group' => [
'users'
],
'GroupRo' => [
'users'
],
'Loader' => {
'CSS' => [
'Core.Agent.HTMLReference.css'
]
},
'NavBarName' => ,
'Title' => 'HTML Reference'
};
Frontend::Module###AgentStatsDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Agent::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::Module'}->{'AgentStats'} = {
'Description' => 'Stats',
'Group' => [
'stats'
],
'GroupRo' => [
'stats'
],
'Loader' => {
'JavaScript' => [
'Core.Agent.Stats.js'
]
},
'NavBar' => [
{
'AccessKey' => ,
'Block' => 'ItemArea',
'Description' => ,
'Link' => 'Action=AgentStats;Subaction=Overview',
'LinkOption' => ,
'Name' => 'Statistics',
'NavBar' => 'Stats',
'Prio' => '8500',
'Type' => 'Menu'
},
{
'AccessKey' => ,
'Block' => ,
'Description' => 'Overview',
'GroupRo' => [
'stats'
],
'Link' => 'Action=AgentStats;Subaction=Overview',
'LinkOption' => ,
'Name' => 'Overview',
'NavBar' => 'Stats',
'Prio' => '100',
'Type' =>
},
{
'AccessKey' => ,
'Block' => ,
'Description' => 'New',
'Group' => [
'stats'
],
'Link' => 'Action=AgentStats;Subaction=Add',
'LinkOption' => ,
'Name' => 'New',
'NavBar' => 'Stats',
'Prio' => '200',
'Type' =>
},
{
'AccessKey' => ,
'Block' => ,
'Description' => 'Import',
'Group' => [
'stats'
],
'Link' => 'Action=AgentStats;Subaction=Import',
'LinkOption' => ,
'Name' => 'Import',
'NavBar' => 'Stats',
'Prio' => '300',
'Type' =>
}
],
'NavBarName' => 'Stats',
'Title' => 'Stats'
};
Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompanyDescription Value Description: Frontend module registration (disable company link if no company feature is used). Group: Framework SubGroup: Frontend::Agent::NavBarModule Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = {
'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};
Frontend::Agent::PreferencesPreferencesTableValueDescription Value Description: Defines the name of the column to store the data in the preferences table. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'PreferencesTableValue'} = 'preferences_value';
PreferencesTableUserIDDescription Value Description: Defines the name of the column to store the user identifier in the preferences table. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'PreferencesTableUserID'} = 'user_id';
PreferencesViewDescription Value Description: Sets the display order of the different items in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'PreferencesView'} = [
'User Profile', 'Email Settings', 'Other Settings'
];
PreferencesGroups###PasswordDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'Password'} = {
'Active' => '1', 'Area' => 'Agent', 'Column' => 'User Profile', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMaxLoginFailed' => '0', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => , 'Prio' => '0500'
};
PreferencesGroups###SpellDictDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 0 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'SpellDict'} = {
'Active' => '1',
'Column' => 'User Profile',
'Data' => {
'deutsch' => 'Deutsch',
'english' => 'English'
},
'DataSelected' => 'english',
'Key' => 'Default spelling dictionary',
'Label' => 'Spelling Dictionary',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserSpellDict',
'Prio' => '2000'
};
PreferencesGroups###CommentDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'Comment'} = {
'Active' => '0',
'Block' => 'Input',
'Column' => 'Other Settings',
'Data' => '$Env{"UserComment"}',
'Key' => 'Comment',
'Label' => 'Comment',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserComment',
'Prio' => '6000'
};
PreferencesGroups###FreeTextDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 0 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'FreeText'} = {
'Active' => '1',
'Block' => 'Input',
'Column' => 'Other Settings',
'Data' => '$Env{"UserFreeText"}',
'Key' => 'Example for free text',
'Label' => 'Example for free text',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserFreeText',
'Prio' => '7000'
};
PreferencesGroups###LanguageDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'Language'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend language', 'Label' => 'Language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '1000'
};
PreferencesGroups###SkinDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'Skin'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Wear this frontend skin', 'Label' => 'Skin', 'Module' => 'Kernel::Output::HTML::PreferencesSkin', 'PrefKey' => 'UserSkin', 'Prio' => '2000'
};
PreferencesGroups###ThemeDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'Theme'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend theme', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '3000'
};
PreferencesGroups###OutOfOfficeDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'OutOfOffice'} = {
'Active' => '1', 'Block' => 'OutOfOffice', 'Column' => 'User Profile', 'Key' => , 'Label' => 'Out Of Office Time', 'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice', 'PrefKey' => 'UserOutOfOffice', 'Prio' => '4000'
};
PreferencesGroups###TimeZoneDescription Value Description: Defines the config parameters of this item, to be shown in the preferences view. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'TimeZone'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000'
};
PreferencesGroups###CSVSeparatorDescription Value Description: Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Group: Framework SubGroup: Frontend::Agent::Preferences Valid: 0 Required: 0 Config-Setting: $Self->{'PreferencesGroups'}->{'CSVSeparator'} = {
'Active' => '1',
'Column' => 'Other Settings',
'Data' => {
=> ,
',' => ',',
';' => ';',
'\\t' => 'tab',
'|' => '|'
},
'DataSelected' => '0',
'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
'Key' => 'CSV Separator',
'Label' => 'CSV Separator',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'PrefKey' => 'UserCSVSeparator',
'Prio' => '4000'
};
Frontend::Agent::SearchRouterFrontend::SearchDefaultDescription Value Description: Search backend default router. Group: Framework SubGroup: Frontend::Agent::SearchRouter Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::SearchDefault'} = 'Action=AgentTicketSearch;Subaction=AJAX';
Frontend::Agent::StatsStats::SearchPageShownDescription Value Description: Defines the default maximum number of search results shown on the overview page. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::SearchPageShown'} = '20';
Stats::DefaultSelectedDynamicObjectDescription Value Description: Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification). Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket';
Stats::DefaultSelectedPermissionsDescription Value Description: Defines the default selection at the drop down menu for permissions (Form: Common Specification). Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::DefaultSelectedPermissions'} = [
'stats'
];
Stats::DefaultSelectedFormatDescription Value Description: Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format). Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::DefaultSelectedFormat'} = [
'Print', 'CSV'
];
Stats::SearchLimitDescription Value Description: Defines the search limit for the stats. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::SearchLimit'} = '500';
Stats::FormatDescription Value Description: Defines all the possible stats output formats. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::Format'} = {
'CSV' => 'CSV', 'GD::Graph::area' => 'graph-area', 'GD::Graph::bars' => 'graph-bars', 'GD::Graph::hbars' => 'graph-hbars', 'GD::Graph::lines' => 'graph-lines', 'GD::Graph::linespoints' => 'graph-lines-points', 'GD::Graph::pie' => 'graph-pie', 'GD::Graph::points' => 'graph-points', 'Print' => 'Print'
};
Stats::GraphSizeDescription Value Description: Sets the size of the statistic graph. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::GraphSize'} = {
'1200x800' => '1200x800', '1600x1200' => '1600x1200', '800x600' => '800x600'
};
Stats::TimeTypeDescription Value Description: Sets the time type which should be shown. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 1 Config-Setting: $Self->{'Stats::TimeType'} = 'Extended';
Stats::ExchangeAxisDescription Value Description: Allows agents to exchange the axis of a stat if they generate one. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 0 Required: 0 Config-Setting: $Self->{'Stats::ExchangeAxis'} = '0';
Stats::UseAgentElementInStatsDescription Value Description: Allows agents to generate individual-related stats. Group: Framework SubGroup: Frontend::Agent::Stats Valid: 0 Required: 0 Config-Setting: $Self->{'Stats::UseAgentElementInStats'} = '0';
Stats::CustomerIDAsMultiSelectDescription Value Description: Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers). Group: Framework SubGroup: Frontend::Agent::Stats Valid: 1 Required: 0 Config-Setting: $Self->{'Stats::CustomerIDAsMultiSelect'} = '1';
Frontend::CustomerCustomerHeadlineDescription Value Description: The headline shown in the customer interface. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerHeadline'} = 'Example Company Support';
CustomerLogoDescription Value Description: The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerLogo'} = {
'StyleHeight' => '50px', 'StyleRight' => '25px', 'StyleTop' => '2px', 'StyleWidth' => '135px', 'URL' => 'skins/Customer/default/img/logo.png'
};
CustomerPanelUserIDDescription Value Description: Defines the user identifier for the customer panel. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelUserID'} = '1';
CustomerGroupSupportDescription Value Description: Activates support for customer groups. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerGroupSupport'} = '0';
CustomerGroupAlwaysGroupsDescription Value Description: Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups). Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerGroupAlwaysGroups'} = [
'users'
];
CustomerPanelLoginURLDescription Value Description: Defines an alternate login URL for the customer panel.. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl';
CustomerPanelLogoutURLDescription Value Description: Defines an alternate logout URL for the customer panel. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl';
Frontend::CustomerUser::Item###1-GoogleMapsDescription Value Description: Defines a customer item, which generates a google maps icon at the end of a customer info block. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 0 Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = {
'Attributes' => 'UserStreet;UserCity;UserCountry;', 'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css', 'CSSClass' => 'GoogleMaps', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserStreet;UserCity;', 'Target' => '_blank', 'Text' => 'Location', 'URL' => 'http://maps.google.com/maps?z=7&q='
};
Frontend::CustomerUser::Item###2-GoogleDescription Value Description: Defines a customer item, which generates a google icon at the end of a customer info block. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = {
'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Google.css', 'CSSClass' => 'Google', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'Google', 'URL' => 'http://google.com/search?q='
};
Frontend::CustomerUser::Item###2-LinkedInDescription Value Description: Defines a customer item, which generates a LinkedIn icon at the end of a customer info block. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = {
'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css', 'CSSClass' => 'LinkedIn', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'LinkedIn', 'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};
Frontend::CustomerUser::Item###3-XINGDescription Value Description: Defines a customer item, which generates a XING icon at the end of a customer info block. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = {
'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Xing.css', 'CSSClass' => 'Xing', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'XING', 'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};
CustomerPanelPreApplicationModule###CustomerAcceptDescription Value Description: This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept';
CustomerPanel::InfoKeyDescription Value Description: Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';
CustomerPanel::InfoFileDescription Value Description: Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl. Group: Framework SubGroup: Frontend::Customer Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';
CustomerPanelLostPasswordDescription Value Description: Activates lost password feature for customers. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelLostPassword'} = '1';
CustomerPanelCreateAccountDescription Value Description: Enables customers to create their own accounts. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelCreateAccount'} = '1';
CustomerPanelSubjectLostPasswordTokenDescription Value Description: Defines the subject for notification mails sent to customers, with token about new requested password. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request';
CustomerPanelBodyLostPasswordTokenDescription Value Description: Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent). Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
';
CustomerPanelSubjectLostPasswordDescription Value Description: Defines the subject for notification mails sent to customers, about new password. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password';
CustomerPanelBodyLostPasswordDescription Value Description: Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent). Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
CustomerPanelSubjectNewAccountDescription Value Description: Defines the subject for notification mails sent to customers, about new account. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!';
CustomerPanelBodyNewAccountDescription Value Description: Defines the body text for notification mails sent to customers, about new account. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME> User name: <OTRS_USERLOGIN> Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
';
Loader::Customer::Skin###000-defaultDescription Value Description: Default skin for OTRS 3.0 interface. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 0 Config-Setting: $Self->{'Loader::Customer::Skin'}->{'000-default'} = {
'Description' => 'This is the default orange - black skin for OTRS 3.0.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default'
};
Loader::Customer::SelectedSkinDescription Value Description: The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins. Group: Framework SubGroup: Frontend::Customer Valid: 1 Required: 1 Config-Setting: $Self->{'Loader::Customer::SelectedSkin'} = 'default';
Frontend::Customer::AuthCustomer::AuthModuleDescription Value Description: Defines the module to authenticate customers. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 1 Config-Setting: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
Customer::AuthModule::DB::CryptTypeDescription Value Description: If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 1 Config-Setting: $Self->{'Customer::AuthModule::DB::CryptType'} = 'md5';
Customer::AuthModule::DB::TableDescription Value Description: If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 1 Config-Setting: $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';
Customer::AuthModule::DB::CustomerKeyDescription Value Description: If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 1 Config-Setting: $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';
Customer::AuthModule::DB::CustomerPasswordDescription Value Description: If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 1 Config-Setting: $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';
Customer::AuthModule::DB::DSNDescription Value Description: If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost';
Customer::AuthModule::DB::UserDescription Value Description: If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::DB::User'} = 'some_user';
Customer::AuthModule::DB::PasswordDescription Value Description: If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::DB::Password'} = 'some_password';
Customer::AuthModule::DB::TypeDescription Value Description: If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::DB::Type'} = 'mysql';
Customer::AuthModule::HTTPBasicAuth::ReplaceDescription Value Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user). Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\';
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExpDescription Value Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
Customer::AuthModule::LDAP::HostDescription Value Description: If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';
Customer::AuthModule::LDAP::BaseDNDescription Value Description: If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
Customer::AuthModule::LDAP::UIDDescription Value Description: If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
Customer::AuthModule::LDAP::GroupDNDescription Value Description: If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
Customer::AuthModule::LDAP::AccessAttrDescription Value Description: If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
Customer::AuthModule::LDAP::UserAttrDescription Value Description: If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
Customer::AuthModule::LDAP::SearchUserDNDescription Value Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com';
Customer::AuthModule::LDAP::SearchUserPwDescription Value Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password';
Customer::AuthModule::LDAP::AlwaysFilterDescription Value Description: If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer). Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)';
Customer::AuthModule::LDAP::UserSuffixDescription Value Description: If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
Customer::AuthModule::LDAP::ParamsDescription Value Description: If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => '0', 'port' => '389', 'timeout' => '120', 'version' => '3'
};
Customer::AuthModule::LDAP::DieDescription Value Description: If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::LDAP::Die'} = '1';
Customer::AuthModule::Radius::HostDescription Value Description: If "Radius" was selected for Customer::AuthModule, the radius host must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
Customer::AuthModule::Radius::PasswordDescription Value Description: If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 0 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';
Customer::AuthModule::Radius::DieDescription Value Description: If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. Group: Framework SubGroup: Frontend::Customer::Auth Valid: 1 Required: 0 Config-Setting: $Self->{'Customer::AuthModule::Radius::Die'} = '1';
Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-RefreshDescription Value Description: Defines the module to generate html refresh headers of html sites, in the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleMetaHead Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} = {
'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};
Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnlineDescription Value Description: Defines the module that shows the currently loged in agents in the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleNotify Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = {
'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1'
};
CustomerFrontend::NotifyModule###1-ShowCustomerOnlineDescription Value Description: Defines the module that shows the currently loged in customers in the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleNotify Valid: 0 Required: 0 Config-Setting: $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = {
'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1'
};
Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###LogoutDescription Value Description: Frontend module registration for the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerFrontend::Module'}->{'Logout'} = {
'Description' => 'Logout of customer panel', 'NavBarName' => , 'Title' =>
};
CustomerFrontend::Module###CustomerPreferencesDescription Value Description: Frontend module registration for the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = {
'Description' => 'Customer preferences', 'NavBarName' => , 'Title' => 'Preferences'
};
CustomerFrontend::Module###CustomerAcceptDescription Value Description: Frontend module registration for the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = {
'Description' => 'To accept login information, such as an EULA or license.', 'NavBarName' => , 'Title' => 'Info'
};
CustomerFrontend::Module###PictureUploadDescription Value Description: Frontend module registration for the customer interface. Group: Framework SubGroup: Frontend::Customer::ModuleRegistration Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = {
'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload'
};
Frontend::Customer::PreferencesPreferencesTableDescription Value Description: Defines the name of the table, where the customer preferences are stored. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'PreferencesTable'} = 'user_preferences';
PreferencesTableKeyDescription Value Description: Defines the column to store the keys for the preferences table. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'PreferencesTableKey'} = 'preferences_key';
CustomerPreferencesDescription Value Description: Defines the parameters for the customer preferences table. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPreferences'} = {
'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
'Params' => {
'Table' => 'customer_preferences',
'TableKey' => 'preferences_key',
'TableUserID' => 'user_id',
'TableValue' => 'preferences_value'
}
};
CustomerPreferencesViewDescription Value Description: Sets the order of the different items in the customer preferences view. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 1 Config-Setting: $Self->{'CustomerPreferencesView'} = [
'User Profile', 'Other Settings'
];
CustomerPreferencesGroups###PasswordDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Password'} = {
'Active' => '1', 'Area' => 'Customer', 'Column' => 'Other Settings', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => , 'Prio' => '1000'
};
CustomerPreferencesGroups###LanguageDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Language'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Your language', 'Label' => 'Interface language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '2000'
};
CustomerPreferencesGroups###ThemeDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'Theme'} = {
'Active' => '0', 'Column' => 'User Profile', 'Key' => 'Select your frontend Theme.', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '1000'
};
CustomerPreferencesGroups###TimeZoneDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = {
'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000'
};
CustomerPreferencesGroups###PGPDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'PGP'} = {
'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'PGP Key Upload', 'Label' => 'PGP Key', 'Module' => 'Kernel::Output::HTML::PreferencesPGP', 'PrefKey' => 'UserPGPKey', 'Prio' => '10000'
};
CustomerPreferencesGroups###SMIMEDescription Value Description: Defines all the parameters for this item in the customer preferences. Group: Framework SubGroup: Frontend::Customer::Preferences Valid: 1 Required: 0 Config-Setting: $Self->{'CustomerPreferencesGroups'}->{'SMIME'} = {
'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'S/MIME Certificate Upload', 'Label' => 'S/MIME Certificate', 'Module' => 'Kernel::Output::HTML::PreferencesSMIME', 'PrefKey' => 'UserSMIMEKey', 'Prio' => '11000'
};
Frontend::PublicPublicFrontend::CommonParam###ActionDescription Value Description: Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system. Group: Framework SubGroup: Frontend::Public Valid: 1 Required: 1 Config-Setting: $Self->{'PublicFrontend::CommonParam'}->{'Action'} = 'PublicDefault';
Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefaultDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Public::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'PublicFrontend::Module'}->{'PublicDefault'} = {
'Description' => 'PublicDefault', 'NavBarName' => , 'Title' => 'PublicDefault'
};
PublicFrontend::Module###PublicRepositoryDescription Value Description: Frontend module registration for the agent interface. Group: Framework SubGroup: Frontend::Public::ModuleRegistration Valid: 1 Required: 0 Config-Setting: $Self->{'PublicFrontend::Module'}->{'PublicRepository'} = {
'Description' => 'PublicRepository', 'NavBarName' => , 'Title' => 'PublicRepository'
};
