Book:OTRS 3.0 - Admin Manual/Appendix B

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Revision as of 05:29, 23 April 2011

Framework

Core

Description	Value
SecureMode
Description:	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SecureMode'} = '0';`

Description	Value
Frontend::DebugMode
Description:	Enables or disable the debug mode over frontend interface.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::DebugMode'} = '0';`

Description	Value
ConfigLevel
Description:	Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'ConfigLevel'} = '100';`

Description	Value
ProductName
Description:	Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'ProductName'} = 'OTRS';`

Description	Value
SystemID
Description:	Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SystemID'} = '10';`

Description	Value
FQDN
Description:	Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'FQDN'} = 'yourhost.example.com';`

Description	Value
HttpType
Description:	Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'HttpType'} = 'http';`

Description	Value
ScriptAlias
Description:	Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'ScriptAlias'} = 'otrs/';`

Description	Value
AdminEmail
Description:	Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'AdminEmail'} = 'admin@example.com';`

Description	Value
Organization
Description:	If configured, all emails sent by the application will contain an X-Header with this organization or company name.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Organization'} = 'Example Company';`

Description	Value
DefaultCharset
Description:	Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultCharset'} = 'utf-8';`

Description	Value
DefaultLanguage
Description:	Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultLanguage'} = 'en';`

Description	Value
DefaultUsedLanguages
Description:	Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	$Self->{'DefaultUsedLanguages'} = { 'ar_SA' => 'Arabic (Saudi Arabia)', 'bg' => 'Bulgarian (Български)', 'cs' => 'Czech (Česky)', 'ct' => 'Català', 'da' => 'Dansk', 'de' => 'Deutsch', 'el' => 'Greek (Ελληνικά)', 'en' => 'English (United States)', 'en_CA' => 'English (Canada)', 'en_GB' => 'English (United Kingdom)', 'es' => 'Español', 'es_MX' => 'Español (México)', 'et' => 'Eesti', 'fa' => 'Persian (فارسى)', 'fi' => 'Suomi', 'fr' => 'Français', 'hi' => 'Hindi', 'hu' => 'Magyar', 'it' => 'Italiano', 'ja' => 'Japanese (日本&#x8a9e)', 'lv' => 'Latvijas', 'nb_NO' => 'Norsk bokmål', 'nl' => 'Nederlands', 'pl' => 'Polski', 'pt' => 'Português', 'pt_BR' => 'Português Brasileiro', 'ru' => 'Russian (Русский)', 'sk_SK' => 'Slovak (Slovenčina)', 'sr_Cyrl' => 'Serbian Cyrillic (??????)', 'sr_Latn' => 'Serbian Latin (Srpski)', 'sv' => 'Svenska', 'tr' => 'Türkçe', 'uk' => 'Ukrainian (Українська)', 'vi_VN' => 'Vietnam (ViɆt Nam)', 'zh_CN' => 'Chinese (Sim.) (简体中文)', 'zh_TW' => 'Chinese (Tradi.) (正體中文)' };

Description	Value
DefaultTheme
Description:	Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultTheme'} = 'Standard';`

Description	Value
DefaultTheme::HostBased
Description:	It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group:	Framework
SubGroup:	Core
Valid:	0
Required:	0
Config-Setting:	`$Self->{'DefaultTheme::HostBased'} = { 'host1\\.example\\.com' => 'SomeTheme1', 'host2\\.example\\.com' => 'SomeTheme2' };`

Description	Value
CheckMXRecord
Description:	Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CheckMXRecord'} = '1';`

Description	Value
CheckMXRecord::Nameserver
Description:	Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group:	Framework
SubGroup:	Core
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CheckMXRecord::Nameserver'} = 'ns.example.com';`

Description	Value
CheckEmailAddresses
Description:	Makes the application check the syntax of email addresses.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CheckEmailAddresses'} = '1';`

Description	Value
CheckEmailValidAddress
Description:	Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CheckEmailValidAddress'} = '^(root@localhost\|admin@localhost)$';`

Description	Value
CheckEmailInvalidAddress
Description:	Defines a regular expression that filters all email addresses that should not be used in the application.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CheckEmailInvalidAddress'} = '@(example)\\.(..\|...)$';`

Description	Value
CGILogPrefix
Description:	Specifies the text that should appear in the log file to denote a CGI script entry.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CGILogPrefix'} = 'OTRS-CGI';`

Description	Value
DemoSystem
Description:	Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DemoSystem'} = '0';`

Description	Value
SwitchToUser
Description:	Allows the administrators to login as other users, via the users administration panel.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SwitchToUser'} = '0';`

Description	Value
NotificationSenderName
Description:	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationSenderName'} = 'OTRS Notification Master';`

Description	Value
NotificationSenderEmail
Description:	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationSenderEmail'} = 'otrs@<OTRS_CONFIG_FQDN>';`

Description	Value
System::Customer::Permission
Description:	Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group:	Framework
SubGroup:	Core
Valid:	1
Required:	1
Config-Setting:	`$Self->{'System::Customer::Permission'} = [ 'ro', 'rw' ];`

Description	Value
LanguageDebug
Description:	Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group:	Framework
SubGroup:	Core
Valid:	0
Required:	0
Config-Setting:	`$Self->{'LanguageDebug'} = '0';`

Description	Value
Secure::DisableBanner
Description:	If enabled, the OTRS version tag will be removed from the HTTP headers.
Group:	Framework
SubGroup:	Core
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Secure::DisableBanner'} = '0';`

Description	Value
StandardResponse2QueueByCreating
Description:	List of default StandardResponses which are assigned automatically to new Queues upon creation.
Group:	Framework
SubGroup:	Core
Valid:	0
Required:	0
Config-Setting:	`$Self->{'StandardResponse2QueueByCreating'} = [ '' ];`

Core::LinkObject

Description	Value
LinkObject::ViewMode
Description:	Determines the way the linked objects are displayed in each zoom mask.
Group:	Framework
SubGroup:	Core::LinkObject
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LinkObject::ViewMode'} = 'Simple';`

Description	Value
LinkObject::Type###Normal
Description:	Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:	Framework
SubGroup:	Core::LinkObject
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LinkObject::Type'}->{'Normal'} = { 'SourceName' => 'Normal', 'TargetName' => 'Normal' };`

Description	Value
LinkObject::Type###ParentChild
Description:	Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:	Framework
SubGroup:	Core::LinkObject
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LinkObject::Type'}->{'ParentChild'} = { 'SourceName' => 'Parent', 'TargetName' => 'Child' };`

Description	Value
LinkObject::TypeGroup###0001
Description:	Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group:	Framework
SubGroup:	Core::LinkObject
Valid:	1
Required:	0
Config-Setting:	`$Self->{'LinkObject::TypeGroup'}->{'0001'} = [ 'Normal', 'ParentChild' ];`

Core::Log

Description	Value
LogModule
Description:	Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';`

Description	Value
LogModule::SysLog::Facility
Description:	If "SysLog" was selected for LogModule, a special log facility can be specified.
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule::SysLog::Facility'} = 'user';`

Description	Value
LogModule::SysLog::LogSock
Description:	If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule::SysLog::LogSock'} = 'unix';`

Description	Value
LogModule::SysLog::Charset
Description:	If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule::SysLog::Charset'} = 'iso-8859-1';`

Description	Value
LogModule::LogFile
Description:	If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';`

Description	Value
LogModule::LogFile::Date
Description:	Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group:	Framework
SubGroup:	Core::Log
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LogModule::LogFile::Date'} = '0';`

Core::MIME-Viewer

Description	Value
MIME-Viewer###application/excel
Description:	Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group:	Framework
SubGroup:	Core::MIME-Viewer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml';`

Description	Value
MIME-Viewer###application/msword
Description:	Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group:	Framework
SubGroup:	Core::MIME-Viewer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare';`

Description	Value
MIME-Viewer###application/pdf
Description:	Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group:	Framework
SubGroup:	Core::MIME-Viewer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i';`

Description	Value
MIME-Viewer###text/xml
Description:	Specifies the path to the converter that allows the view of XML files, in the web interface.
Group:	Framework
SubGroup:	Core::MIME-Viewer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'MIME-Viewer'}->{'text/xml'} = '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';`

Core::MirrorDB

Description	Value
::DSN
Description:	If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group:	Framework
SubGroup:	Core::MirrorDB
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Core::MirrorDB::DSN'} = 'DBI:mysql:database=mirrordb;host=mirrordbhost';`

Core::MirrorDB

Description	Value
::User
Description:	If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group:	Framework
SubGroup:	Core::MirrorDB
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Core::MirrorDB::User'} = 'some_user';`

Core::MirrorDB

Description	Value
::Password
Description:	If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group:	Framework
SubGroup:	Core::MirrorDB
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Core::MirrorDB::Password'} = 'some_password';`

Core::PDF

Description	Value
PDF
Description:	Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF'} = '1';`

Description	Value
PDF::LogoFile
Description:	Specifies the path of the file for the logo in the page header (gif
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::LogoFile'} = '<OTRS_CONFIG_Home>/var/logo-otrs.png';`

Description	Value
PDF::PageSize
Description:	Defines the standard size of PDF pages.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::PageSize'} = 'a4';`

Description	Value
PDF::MaxPages
Description:	Defines the maximum number of pages per PDF file.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::MaxPages'} = '100';`

Description	Value
PDF::TTFontFile###Proportional
Description:	Defines the path and TTF-File to handle proportional font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'Proportional'} = 'DejaVuSans.ttf';`

Description	Value
PDF::TTFontFile###ProportionalBold
Description:	Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} = 'DejaVuSans-Bold.ttf';`

Description	Value
PDF::TTFontFile###ProportionalItalic
Description:	Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} = 'DejaVuSans-Oblique.ttf';`

Description	Value
PDF::TTFontFile###ProportionalBoldItalic
Description:	Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} = 'DejaVuSans-BoldOblique.ttf';`

Description	Value
PDF::TTFontFile###Monospaced
Description:	Defines the path and TTF-File to handle monospaced font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'Monospaced'} = 'DejaVuSansMono.ttf';`

Description	Value
PDF::TTFontFile###MonospacedBold
Description:	Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} = 'DejaVuSansMono-Bold.ttf';`

Description	Value
PDF::TTFontFile###MonospacedItalic
Description:	Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} = 'DejaVuSansMono-Oblique.ttf';`

Description	Value
PDF::TTFontFile###MonospacedBoldItalic
Description:	Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group:	Framework
SubGroup:	Core::PDF
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} = 'DejaVuSansMono-BoldOblique.ttf';`

Core::Package

Description	Value
Package::FileUpload
Description:	Enables file upload in the package manager frontend.
Group:	Framework
SubGroup:	Core::Package
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Package::FileUpload'} = '1';`

Description	Value
Package::RepositoryRoot
Description:	Defines the location to get online repository list for additional packages. The first available result will be used.
Group:	Framework
SubGroup:	Core::Package
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Package::RepositoryRoot'} = [ 'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml', 'http://otrs.org/repository.xml' ];`

Description	Value
Package::RepositoryList
Description:	Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group:	Framework
SubGroup:	Core::Package
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Package::RepositoryList'} = { 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/' };`

Description	Value
Package::RepositoryAccessRegExp
Description:	Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group:	Framework
SubGroup:	Core::Package
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Package::RepositoryAccessRegExp'} = '127\\.0\\.0\\.1';`

Description	Value
Package::Timeout
Description:	Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group:	Framework
SubGroup:	Core::Package
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Package::Timeout'} = '15';`

Description	Value
Package::Proxy
Description:	Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group:	Framework
SubGroup:	Core::Package
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/';`

Core::PerformanceLog

Description	Value
PerformanceLog
Description:	Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group:	Framework
SubGroup:	Core::PerformanceLog
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PerformanceLog'} = '0';`

Description	Value
PerformanceLog::File
Description:	Specifies the path of the file for the performance log.
Group:	Framework
SubGroup:	Core::PerformanceLog
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PerformanceLog::File'} = '<OTRS_CONFIG_Home>/var/log/Performance.log';`

Description	Value
PerformanceLog::FileMax
Description:	Defines the maximum size (in MB) of the log file.
Group:	Framework
SubGroup:	Core::PerformanceLog
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PerformanceLog::FileMax'} = '25';`

Core::SOAP

Description	Value
SOAP::User
Description:	Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:	Framework
SubGroup:	Core::SOAP
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SOAP::User'} = 'some_user';`

Description	Value
SOAP::Password
Description:	Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:	Framework
SubGroup:	Core::SOAP
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SOAP::Password'} = 'some_pass';`

Core::Sendmail

Description	Value
SendmailModule
Description:	Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';`

Description	Value
SendmailModule::CMD
Description:	If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f';`

Description	Value
SendmailModule::Host
Description:	If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SendmailModule::Host'} = 'mail.example.com';`

Description	Value
SendmailModule::Port
Description:	If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SendmailModule::Port'} = '25';`

Description	Value
SendmailModule::AuthUser
Description:	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SendmailModule::AuthUser'} = 'MailserverLogin';`

Description	Value
SendmailModule::AuthPassword
Description:	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SendmailModule::AuthPassword'} = 'MailserverPassword';`

Description	Value
SendmailBcc
Description:	Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	1
Required:	0
Config-Setting:	`$Self->{'SendmailBcc'} = '';`

Description	Value
SendmailNotificationEnvelopeFrom
Description:	If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SendmailNotificationEnvelopeFrom'} = '';`

Description	Value
SendmailEncodingForce
Description:	Forces encoding of outgoing emails (7bit
Group:	Framework
SubGroup:	Core::Sendmail
Valid:	0
Required:	0
Config-Setting:	`$Self->{'SendmailEncodingForce'} = 'base64';`

Core::Session

Description	Value
SessionModule
Description:	Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionModule'} = 'Kernel::System::AuthSession::DB';`

Description	Value
SessionName
Description:	Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionName'} = 'Session';`

Description	Value
SessionCheckRemoteIP
Description:	Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionCheckRemoteIP'} = '1';`

Description	Value
SessionDeleteIfNotRemoteID
Description:	Deletes a session if the session id is used with an invalid remote IP address.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionDeleteIfNotRemoteID'} = '1';`

Description	Value
SessionMaxTime
Description:	Defines the maximal valid time (in seconds) for a session id.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionMaxTime'} = '57600';`

Description	Value
SessionMaxIdleTime
Description:	Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionMaxIdleTime'} = '21600';`

Description	Value
SessionDeleteIfTimeToOld
Description:	Deletes requested sessions if they have timed out.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionDeleteIfTimeToOld'} = '1';`

Description	Value
SessionUseCookie
Description:	Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionUseCookie'} = '1';`

Description	Value
SessionUseCookieAfterBrowserClose
Description:	Stores cookies after the browser has been closed.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionUseCookieAfterBrowserClose'} = '0';`

Description	Value
SessionCSRFProtection
Description:	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionCSRFProtection'} = '1';`

Description	Value
SessionDir
Description:	If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionDir'} = '<OTRS_CONFIG_Home>/var/sessions';`

Description	Value
SessionTable
Description:	If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionTable'} = 'sessions';`

Description	Value
SessionTableID
Description:	If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionTableID'} = 'session_id';`

Description	Value
SessionTableValue
Description:	If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionTableValue'} = 'session_value';`

Description	Value
SessionSaveLoginPasswd
Description:	Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SessionSaveLoginPasswd'} = '0';`

Description	Value
CustomerPanelSessionName
Description:	Defines the name of the key for customer sessions.
Group:	Framework
SubGroup:	Core::Session
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelSessionName'} = 'CSID';`

Core::SpellChecker

Description	Value
SpellChecker
Description:	Enables spell checker support.
Group:	Framework
SubGroup:	Core::SpellChecker
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SpellChecker'} = '0';`

Description	Value
SpellCheckerBin
Description:	Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group:	Framework
SubGroup:	Core::SpellChecker
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SpellCheckerBin'} = '/usr/bin/ispell';`

Description	Value
SpellCheckerDictDefault
Description:	Defines the default spell checker dictionary.
Group:	Framework
SubGroup:	Core::SpellChecker
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SpellCheckerDictDefault'} = 'english';`

Description	Value
SpellCheckerIgnore
Description:	Defines a default list of words, that are ignored by the spell checker.
Group:	Framework
SubGroup:	Core::SpellChecker
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SpellCheckerIgnore'} = [ 'www', 'webmail', 'https', 'http', 'html', 'rfc' ];`

Core::Stats

Description	Value
Stats::StatsHook
Description:	Sets the stats hook.
Group:	Framework
SubGroup:	Core::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::StatsHook'} = 'Stat#';`

Description	Value
Stats::StatsStartNumber
Description:	Start number for statistics counting. Every new stat increments this number.
Group:	Framework
SubGroup:	Core::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::StatsStartNumber'} = '10000';`

Description	Value
Stats::MaxXaxisAttributes
Description:	Defines the default maximum number of X-axis attributes for the time scale.
Group:	Framework
SubGroup:	Core::Stats
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Stats::MaxXaxisAttributes'} = '1000';`

Core::Stats::Graph

Description	Value
Stats::Graph::t_margin
Description:	Specifies the top margin of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::t_margin'} = '10';`

Description	Value
Stats::Graph::l_margin
Description:	Specifies the left margin of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::l_margin'} = '10';`

Description	Value
Stats::Graph::b_margin
Description:	Specifies the bottom margin of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::b_margin'} = '10';`

Description	Value
Stats::Graph::r_margin
Description:	Specifies the right margin of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::r_margin'} = '20';`

Description	Value
Stats::Graph::bgclr
Description:	Specifies the background color of the picture.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::bgclr'} = 'white';`

Description	Value
Stats::Graph::transparent
Description:	Makes the picture transparent.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::transparent'} = '0';`

Description	Value
Stats::Graph::fgclr
Description:	Specifies the border color of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::fgclr'} = 'black';`

Description	Value
Stats::Graph::boxclr
Description:	Specifies the background color of the chart.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::boxclr'} = 'white';`

Description	Value
Stats::Graph::accentclr
Description:	Specifies the border color of the legend.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::accentclr'} = 'black';`

Description	Value
Stats::Graph::legendclr
Description:	Specifies the text color of the legend.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::legendclr'} = 'black';`

Description	Value
Stats::Graph::textclr
Description:	Specifies the text color of the chart (e. g. caption).
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::textclr'} = 'black';`

Description	Value
Stats::Graph::dclrs
Description:	Defines the colors for the graphs.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::dclrs'} = [ 'red', 'green', 'blue', 'yellow', 'black', 'purple', 'orange', 'pink', 'marine', 'cyan', 'lgray', 'lblue', 'lyellow', 'lgreen', 'lred', 'lpurple', 'lorange', 'lbrown' ];`

Description	Value
Stats::Graph::line_width
Description:	Defines the boldness of the line drawed by the graph.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::line_width'} = '1';`

Description	Value
Stats::Graph::legend_placement
Description:	Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::legend_placement'} = 'BC';`

Description	Value
Stats::Graph::legend_spacing
Description:	Defines the spacing of the legends.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::legend_spacing'} = '4';`

Description	Value
Stats::Graph::legend_marker_width
Description:	Defines the width of the legend.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::legend_marker_width'} = '12';`

Description	Value
Stats::Graph::legend_marker_height
Description:	Defines the height of the legend.
Group:	Framework
SubGroup:	Core::Stats::Graph
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Graph::legend_marker_height'} = '8';`

Core::Time

Description	Value
TimeInputFormat
Description:	Defines the date input format used in forms (option or input fields).
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeInputFormat'} = 'Option';`

Description	Value
TimeShowAlwaysLong
Description:	Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeShowAlwaysLong'} = '0';`

Description	Value
TimeZone
Description:	Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group:	Framework
SubGroup:	Core::Time
Valid:	0
Required:	0
Config-Setting:	`$Self->{'TimeZone'} = '+0';`

Description	Value
TimeZoneUser
Description:	Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	0
Config-Setting:	`$Self->{'TimeZoneUser'} = '0';`

Description	Value
TimeZoneUserBrowserAutoOffset
Description:	Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	0
Config-Setting:	`$Self->{'TimeZoneUserBrowserAutoOffset'} = '1';`

Description	Value
CalendarWeekDayStart
Description:	Define the start day of the week for the date picker.
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CalendarWeekDayStart'} = '1';`

Description	Value
TimeVacationDays
Description:	Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime
Description:	Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours
Description:	Defines the hours and week days to count the working time.
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Description	Value
TimeShowCompleteDescription
Description:	Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group:	Framework
SubGroup:	Core::Time
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeShowCompleteDescription'} = '0';`

Core::Time::Calendar1

Description	Value
TimeZone::Calendar1Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar1
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar1Name'} = 'Calendar Name 1';`

Description	Value
TimeZone::Calendar1
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar1
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar1'} = '0';`

Description	Value
TimeVacationDays::Calendar1
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar1
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar1'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar1
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar1
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar1'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar1
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar1
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar1'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar2

Description	Value
TimeZone::Calendar2Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar2
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar2Name'} = 'Calendar Name 2';`

Description	Value
TimeZone::Calendar2
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar2
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar2'} = '0';`

Description	Value
TimeVacationDays::Calendar2
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar2
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar2'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar2
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar2
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar2'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar2
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar2
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar2'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar3

Description	Value
TimeZone::Calendar3Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar3
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar3Name'} = 'Calendar Name 3';`

Description	Value
TimeZone::Calendar3
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar3
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar3'} = '0';`

Description	Value
TimeVacationDays::Calendar3
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar3
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar3'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar3
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar3
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar3'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar3
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar3
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar3'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar4

Description	Value
TimeZone::Calendar4Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar4
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar4Name'} = 'Calendar Name 4';`

Description	Value
TimeZone::Calendar4
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar4
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar4'} = '0';`

Description	Value
TimeVacationDays::Calendar4
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar4
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar4'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar4
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar4
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar4'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar4
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar4
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar4'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar5

Description	Value
TimeZone::Calendar5Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar5
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar5Name'} = 'Calendar Name 5';`

Description	Value
TimeZone::Calendar5
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar5
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar5'} = '0';`

Description	Value
TimeVacationDays::Calendar5
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar5
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar5'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar5
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar5
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar5'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar5
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar5
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar5'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar6

Description	Value
TimeZone::Calendar6Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar6
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar6Name'} = 'Calendar Name 6';`

Description	Value
TimeZone::Calendar6
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar6
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar6'} = '0';`

Description	Value
TimeVacationDays::Calendar6
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar6
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar6'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar6
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar6
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar6'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar6
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar6
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar6'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar7

Description	Value
TimeZone::Calendar7Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar7
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar7Name'} = 'Calendar Name 7';`

Description	Value
TimeZone::Calendar7
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar7
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar7'} = '0';`

Description	Value
TimeVacationDays::Calendar7
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar7
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar7'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar7
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar7
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar7'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar7
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar7
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar7'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar8

Description	Value
TimeZone::Calendar8Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar8
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar8Name'} = 'Calendar Name 8';`

Description	Value
TimeZone::Calendar8
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar8
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar8'} = '0';`

Description	Value
TimeVacationDays::Calendar8
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar8
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar8'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar8
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar8
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar8'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar8
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar8
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar8'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Time::Calendar9

Description	Value
TimeZone::Calendar9Name
Description:	Defines the name of the indicated calendar.
Group:	Framework
SubGroup:	Core::Time::Calendar9
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar9Name'} = 'Calendar Name 9';`

Description	Value
TimeZone::Calendar9
Description:	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:	Framework
SubGroup:	Core::Time::Calendar9
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeZone::Calendar9'} = '0';`

Description	Value
TimeVacationDays::Calendar9
Description:	Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar9
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDays::Calendar9'} = { '1' => { '1' => 'New Year\'s Day' }, '12' => { '24' => 'Christmas Eve', '25' => 'First Christmas Day', '26' => 'Second Christmas Day', '31' => 'New Year\'s Eve' }, '5' => { '1' => 'International Workers\' Day' } };`

Description	Value
TimeVacationDaysOneTime::Calendar9
Description:	Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:	Framework
SubGroup:	Core::Time::Calendar9
Valid:	1
Required:	1
Config-Setting:	`$Self->{'TimeVacationDaysOneTime::Calendar9'} = { '2004' => { '1' => { '1' => 'test' } } };`

Description	Value
TimeWorkingHours::Calendar9
Description:	Defines the hours and week days of the indicated calendar, to count the working time.
Group:	Framework
SubGroup:	Core::Time::Calendar9
Valid:	1
Required:	1
Config-Setting:	$Self->{'TimeWorkingHours::Calendar9'} = { 'Fri' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Mon' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Sat' => [], 'Sun' => [], 'Thu' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Tue' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ], 'Wed' => [ '8', '9', '10', '11', '12', '13', '14', '15', '16', '17', '18', '19', '20' ] };

Core::Web

Description	Value
Frontend::WebPath
Description:	Defines the URL base path of icons, CSS and Java Script.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::WebPath'} = '/otrs-web/';`

Description	Value
Frontend::ImagePath
Description:	Defines the URL image path of icons for navigation.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::ImagePath'} = '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';`

Description	Value
Frontend::CSSPath
Description:	Defines the URL CSS path.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::CSSPath'} = '<OTRS_CONFIG_Frontend::WebPath>css/';`

Description	Value
Frontend::JavaScriptPath
Description:	Defines the URL java script path.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::JavaScriptPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/';`

Description	Value
Frontend::RichText
Description:	Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::RichText'} = '1';`

Description	Value
Frontend::RichTextPath
Description:	Defines the URL rich text editor path.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::RichTextPath'} = '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';`

Description	Value
Frontend::RichTextWidth
Description:	Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::RichTextWidth'} = '620';`

Description	Value
Frontend::RichTextHeight
Description:	Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::RichTextHeight'} = '320';`

Description	Value
Frontend::RichText::DefaultCSS
Description:	Defines the default CSS used in rich text editors.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::RichText::DefaultCSS'} = 'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';`

Description	Value
DefaultViewNewLine
Description:	Automated line break in text messages after x number of chars.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultViewNewLine'} = '90';`

Description	Value
DefaultPreViewLines
Description:	Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultPreViewLines'} = '18';`

Description	Value
DefaultViewLines
Description:	Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'DefaultViewLines'} = '6000';`

Description	Value
Frontend::AnimationEnabled
Description:	Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::AnimationEnabled'} = '1';`

Description	Value
AttachmentDownloadType
Description:	Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'AttachmentDownloadType'} = 'attachment';`

Description	Value
WebMaxFileUpload
Description:	Defines the maximal size (in bytes) for file uploads via the browser.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'WebMaxFileUpload'} = '16777216';`

Description	Value
WebUploadCacheModule
Description:	Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'WebUploadCacheModule'} = 'Kernel::System::Web::UploadCache::DB';`

Description	Value
Frontend::Output::FilterText###AAAURL
Description:	Defines the filter that processes the text in the articles, in order to highlight URLs.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} = { 'Module' => 'Kernel::Output::HTML::OutputFilterTextURL' };`

Description	Value
Frontend::Themes
Description:	Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Themes'} = { 'Lite' => '0', 'Standard' => '1' };`

Description	Value
Frontend::Output::FilterText###OutputFilterTextAutoLink
Description:	Defines a filter to process the text in the articles, in order to highlight predefined keywords.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} = { 'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink' };`

Description	Value
Frontend::Output::OutputFilterTextAutoLink###CVE
Description:	Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} = { 'RegExp' => [ '(CVE\|CAN)\\-(\\d{3,4})\\-(\\d{2,6})' ], 'URL1' => { 'Description' => 'Mitre', 'Image' => 'http://cve.mitre.org/favicon.ico', 'Target' => '_blank', 'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>' }, 'URL3' => { 'Description' => 'US-CERT NVD', 'Image' => 'http://nvd.nist.gov/favicon.ico', 'Target' => '_blank', 'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>' } };

Description	Value
Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Description:	Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} = { 'RegExp' => [ 'Bugtraq[\\s\\w\\t]?ID[\\s\\w\\t]?:[\\s\\w\\t]?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]?ID[\\s\\w\\t]?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]?:[\\s\\w\\t]?(\\d{2,8})', 'Bugtraq[\\s\\w\\t]?(\\d{2,8})', 'BID[\\s\\w\\t]?:[\\s\\w\\t]?(\\d{2,8})', 'BID[\\s\\w\\t]*?(\\d{2,8})' ], 'URL1' => { 'Description' => 'Security Focus', 'Image' => 'http://www.securityfocus.com/favicon.ico', 'Target' => '_blank', 'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=<MATCH>' } };

Description	Value
Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Description:	Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} = { 'RegExp' => [ 'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})' ], 'URL1' => { 'Description' => 'Microsoft Technet', 'Image' => 'http://www.microsoft.com/favicon.ico', 'Target' => '_blank', 'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx' }, 'URL2' => { 'Description' => 'Google', 'Image' => 'http://www.google.de/favicon.ico', 'Target' => '_blank', 'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>' } };

Description	Value
Frontend::Output::OutputFilterTextAutoLink###Setting1
Description:	Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} = { 'RegExp' => [ 'RegExp' ], 'URL1' => { 'Description' => 'Description', 'Image' => 'right-small.png', 'Target' => '_blank', 'URL' => 'URL' }, 'URL2' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' } };`

Description	Value
Frontend::Output::OutputFilterTextAutoLink###Setting2
Description:	Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} = { 'RegExp' => [ 'RegExp' ], 'URL1' => { 'Description' => 'Description', 'Image' => 'right-small.png', 'Target' => '_blank', 'URL' => 'URL' }, 'URL2' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' }, 'URL3' => { 'Description' => 'Description', 'Image' => 'Image', 'Target' => '_blank', 'URL' => 'URL' } };`

Description	Value
Loader::Enabled::CSS
Description:	If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Enabled::CSS'} = '1';`

Description	Value
Loader::Enabled::JS
Description:	If enabled, OTRS will deliver all JavaScript files in minified form.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Enabled::JS'} = '1';`

Description	Value
Loader::Agent::CommonCSS###000-Framework
Description:	List of CSS files to always be loaded for the agent interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Header.css', 'Core.OverviewControl.css', 'Core.OverviewSmall.css', 'Core.OverviewMedium.css', 'Core.OverviewLarge.css', 'Core.Footer.css', 'Core.PageLayout.css', 'Core.Form.css', 'Core.Table.css', 'Core.Widget.css', 'Core.WidgetMenu.css', 'Core.TicketDetail.css', 'Core.Tooltip.css', 'Core.Dialog.css', 'Core.Print.css' ];`

Description	Value
Loader::Agent::CommonCSS::IE7###000-Framework
Description:	List of IE7-specific CSS files to always be loaded for the agent interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} = [ 'Core.Default.IE7.css', 'Core.Header.IE7.css', 'Core.OverviewControl.IE7.css', 'Core.OverviewSmall.IE7.css', 'Core.OverviewMedium.IE7.css', 'Core.OverviewLarge.IE7.css', 'Core.PageLayout.IE7.css', 'Core.Form.IE7.css', 'Core.Widget.IE7.css', 'Core.WidgetMenu.IE7.css', 'Core.Tooltip.IE7.css', 'Core.Dialog.IE7.css', 'Core.TicketDetail.IE7.css', 'Core.Table.IE7.css' ];`

Description	Value
Loader::Agent::CommonCSS::IE8###000-Framework
Description:	List of IE8-specific CSS files to always be loaded for the agent interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} = [ 'Core.OverviewSmall.IE8.css' ];`

Description	Value
Loader::Agent::CommonJS###000-Framework
Description:	List of JS files to always be loaded for the agent interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [ 'thirdparty/json/json2.js', 'thirdparty/jquery-1.5.2/jquery.js', 'thirdparty/jquery-ui-1.8.11/jquery-ui.js', 'thirdparty/jquery-validate-1.8/jquery.validate.js', 'thirdparty/stacktrace/stacktrace.js', 'Core.JavaScriptEnhancements.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Config.js', 'Core.Exception.js', 'Core.JSON.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.IE7Fixes.js', 'Core.UI.Accordion.js', 'Core.UI.Datepicker.js', 'Core.UI.Resizable.js', 'Core.UI.Table.js', 'Core.UI.Accessibility.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Dialog.js', 'Core.UI.ActionRow.js', 'Core.UI.Popup.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.App.js', 'Core.Agent.js', 'Core.Agent.Search.js' ];

Description	Value
Loader::Customer::CommonCSS###000-Framework
Description:	List of CSS files to always be loaded for the customer interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Form.css', 'Core.Dialog.css', 'Core.Tooltip.css', 'Core.Login.css', 'Core.Control.css', 'Core.Table.css', 'Core.TicketZoom.css', 'Core.Print.css' ];`

Description	Value
Loader::Customer::CommonCSS::IE6###000-Framework
Description:	List of IE6-specific CSS files to always be loaded for the customer interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} = [ 'Core.IE6.css', 'Core.Tooltip.IE6.css' ];`

Description	Value
Loader::Customer::CommonCSS::IE7###000-Framework
Description:	List of IE7-specific CSS files to always be loaded for the customer interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} = [ 'Core.IE7.css', 'Core.Tooltip.IE7.css', 'Core.Dialog.IE7.css' ];`

Description	Value
Loader::Customer::CommonCSS::IE8###000-Framework
Description:	List of IE8-specific CSS files to always be loaded for the customer interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} = [];`

Description	Value
Loader::Customer::CommonJS###000-Framework
Description:	List of JS files to always be loaded for the customer interface.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [ 'thirdparty/jquery-1.5.2/jquery.js', 'thirdparty/jquery-validate-1.8/jquery.validate.js', 'thirdparty/jquery-ui-1.8.11/jquery-ui.js', 'thirdparty/stacktrace/stacktrace.js', 'Core.Debug.js', 'Core.Data.js', 'Core.Exception.js', 'Core.App.js', 'Core.JavaScriptEnhancements.js', 'Core.Config.js', 'Core.UI.js', 'Core.UI.IE7Fixes.js', 'Core.UI.Accessibility.js', 'Core.UI.Dialog.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Datepicker.js', 'Core.UI.Popup.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Customer.js' ];

Description	Value
Loader::Agent::DefaultSelectedSkin
Description:	The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group:	Framework
SubGroup:	Core::Web
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Agent::DefaultSelectedSkin'} = 'default';`

Description	Value
Loader::Customer::SelectedSkin::HostBased
Description:	It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:	Framework
SubGroup:	Core::Web
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Loader::Customer::SelectedSkin::HostBased'} = { 'host1\\.example\\.com' => 'Someskin1', 'host2\\.example\\.com' => 'Someskin2' };`

Core::WebUserAgent

Description	Value
WebUserAgent::Timeout
Description:	Sets the timeout (in seconds) for http/ftp downloads.
Group:	Framework
SubGroup:	Core::WebUserAgent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'WebUserAgent::Timeout'} = '15';`

Description	Value
WebUserAgent::Proxy
Description:	Defines the connections for http/ftp, via a proxy.
Group:	Framework
SubGroup:	Core::WebUserAgent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'WebUserAgent::Proxy'} = 'http://proxy.sn.no:8001/';`

Crypt::PGP

Description	Value
PGP
Description:	Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PGP'} = '0';`

Description	Value
PGP::Bin
Description:	Defines the path to PGP binary.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PGP::Bin'} = '/usr/bin/gpg';`

Description	Value
PGP::Options
Description:	Sets the options for PGP binary.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';`

Description	Value
PGP::Key::Password
Description:	Sets the password for private PGP key.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PGP::Key::Password'} = { '488A0B8F' => 'SomePassword', 'D2DF79FA' => 'SomePassword' };`

Description	Value
PGP::TrustedNetwork
Description:	Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PGP::TrustedNetwork'} = '0';`

Description	Value
PGP::Log
Description:	Configure your own log text for PGP.
Group:	Framework
SubGroup:	Crypt::PGP
Valid:	1
Required:	1
Config-Setting:	$Self->{'PGP::Log'} = { 'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.', 'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.', 'EXPKEYSIG' => 'The PGP signature was made by an expired key.', 'GOODSIG' => 'Good PGP signature.', 'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'NODATA' => 'No valid OpenPGP data found.', 'NO_PUBKEY' => 'No public key found.', 'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.', 'SIGEXPIRED' => 'The PGP signature is expired.', 'SIG_ID' => 'Signature data.', 'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.', 'VALIDSIG' => 'The PGP signature with the keyid is good.' };

Crypt::SMIME

Description	Value
SMIME
Description:	Enables S/MIME support.
Group:	Framework
SubGroup:	Crypt::SMIME
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SMIME'} = '0';`

Description	Value
SMIME::Bin
Description:	Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group:	Framework
SubGroup:	Crypt::SMIME
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SMIME::Bin'} = '/usr/bin/openssl';`

Description	Value
SMIME::CertPath
Description:	Specifies the directory where SSL certificates are stored.
Group:	Framework
SubGroup:	Crypt::SMIME
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SMIME::CertPath'} = '/etc/ssl/certs';`

Description	Value
SMIME::PrivatePath
Description:	Specifies the directory where private SSL certificates are stored.
Group:	Framework
SubGroup:	Crypt::SMIME
Valid:	1
Required:	1
Config-Setting:	`$Self->{'SMIME::PrivatePath'} = '/etc/ssl/private';`

Frontend::Admin::AdminCustomerUser

Description	Value
AdminCustomerUser::RunInitialWildcardSearch
Description:	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group:	Framework
SubGroup:	Frontend::Admin::AdminCustomerUser
Valid:	1
Required:	1
Config-Setting:	`$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} = '1';`

Frontend::Admin::ModuleRegistration

Description	Value
Frontend::Module###Admin
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'Admin'} = { 'Description' => 'Admin-Area', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.css' ], 'CSS_IE7' => [ 'Core.Agent.AdminIE7.css' ], 'JavaScript' => [ 'Core.Agent.Admin.SysConfig.js' ] }, 'NavBar' => [ { 'AccessKey' => 'a', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=Admin', 'LinkOption' => '', 'Name' => 'Admin', 'NavBar' => 'Admin', 'Prio' => '10000', 'Type' => 'Menu' } ], 'NavBarModule' => { 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin' }, 'NavBarName' => 'Admin', 'Title' => '' };

Description	Value
Frontend::Module###AdminInit
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminInit'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarName' => '', 'Title' => 'Init' };`

Description	Value
Frontend::Module###AdminUser
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminUser'} = { 'Description' => 'Create and manage agents.', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage agents.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents', 'Prio' => '100' }, 'NavBarName' => 'Admin', 'Title' => 'Agents' };`

Description	Value
Frontend::Module###AdminGroup
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Groups', 'Prio' => '150' }, 'NavBarName' => 'Admin', 'Title' => 'Groups' };`

Description	Value
Frontend::Module###AdminUserGroup
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminUserGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link agents to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents <-> Groups', 'Prio' => '200' }, 'NavBarName' => 'Admin', 'Title' => 'Agents <-> Groups' };`

Description	Value
Frontend::Module###AdminCustomerUser
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminCustomerUser'} = { 'Description' => 'Edit Customers', 'Group' => [ 'admin', 'users' ], 'GroupRo' => [ '' ], 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBar' => [ { 'AccessKey' => 'c', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AdminCustomerUser;Nav=Agent', 'LinkOption' => '', 'Name' => 'Customers', 'NavBar' => 'Customers', 'Prio' => '9000', 'Type' => 'Menu' } ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Create and manage customers.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customers', 'Prio' => '300' }, 'NavBarName' => 'Customers', 'Title' => 'Customers' };

Description	Value
Frontend::Module###AdminCustomerCompany
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = { 'Description' => 'Admin', 'Group' => [ 'admin', 'users' ], 'GroupRo' => [ '' ], 'NavBar' => [ { 'AccessKey' => 'c', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AdminCustomerCompany;Nav=Agent', 'LinkOption' => '', 'Name' => 'Companies', 'NavBar' => 'Companies', 'Prio' => '9100', 'Type' => 'Menu' } ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Create and manage companies.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customer Companies', 'Prio' => '310' }, 'NavBarName' => 'Admin', 'Title' => 'Customer Companies' };

Description	Value
Frontend::Module###AdminCustomerUserGroup
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Link customers to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customers <-> Groups', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Customers <-> Groups' };`

Description	Value
Frontend::Module###AdminCustomerUserService
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Customer', 'Description' => 'Link customers to services.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Customers <-> Services', 'Prio' => '500' }, 'NavBarName' => 'Admin', 'Title' => 'Customers <-> Services' };`

Description	Value
Frontend::Module###AdminRole
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminRole'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Create and manage roles.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Roles', 'Prio' => '600' }, 'NavBarName' => 'Admin', 'Title' => 'Roles' };`

Description	Value
Frontend::Module###AdminRoleUser
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminRoleUser'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link agents to roles.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agents <-> Roles', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'Agents <-> Roles' };`

Description	Value
Frontend::Module###AdminRoleGroup
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminRoleGroup'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Agent', 'Description' => 'Link roles to groups.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Roles <-> Groups', 'Prio' => '800' }, 'NavBarName' => 'Admin', 'Title' => 'Roles <-> Groups' };`

Description	Value
Frontend::Module###AdminSMIME
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminSMIME'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage S/MIME certificates for email encryption.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'S/MIME Certificates', 'Prio' => '1100' }, 'NavBarName' => 'Admin', 'Title' => 'S/MIME Management' };`

Description	Value
Frontend::Module###AdminPGP
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminPGP'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage PGP keys for email encryption.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PGP Keys', 'Prio' => '1200' }, 'NavBarName' => 'Admin', 'Title' => 'PGP Key Management' };`

Description	Value
Frontend::Module###AdminMailAccount
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminMailAccount'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Manage POP3 or IMAP accounts to fetch email from.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PostMaster Mail Accounts', 'Prio' => '100' }, 'NavBarName' => 'Admin', 'Title' => 'Mail Accounts' };`

Description	Value
Frontend::Module###AdminPostMasterFilter
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Filter incoming emails.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'PostMaster Filters', 'Prio' => '200' }, 'NavBarName' => 'Admin', 'Title' => 'PostMaster Filters' };`

Description	Value
Frontend::Module###AdminEmail
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminEmail'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Send notifications to users.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Admin Notification', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Admin Notification' };`

Description	Value
Frontend::Module###AdminSession
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminSession'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Manage existing sessions.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Session Management', 'Prio' => '500' }, 'NavBarName' => 'Admin', 'Title' => 'Session Management' };`

Description	Value
Frontend::Module###AdminPerformanceLog
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'Loader' => { 'CSS' => [ 'Core.Agent.Admin.PerformanceLog.css' ] }, 'NavBarModule' => { 'Block' => 'System', 'Description' => 'View performance benchmark results.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Performance Log', 'Prio' => '550' }, 'NavBarName' => 'Admin', 'Title' => 'Performance Log' };`

Description	Value
Frontend::Module###AdminLog
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminLog'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'View system log messages.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'System Log', 'Prio' => '600' }, 'NavBarName' => 'Admin', 'Title' => 'System Log' };`

Description	Value
Frontend::Module###AdminSelectBox
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminSelectBox'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Execute SQL statements.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'SQL Box', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'SQL Box' };`

Description	Value
Frontend::Module###AdminPackageManager
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AdminPackageManager'} = { 'Description' => 'Software Package Manager', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Update and extend your system with software packages.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Package Manager', 'Prio' => '1000' }, 'NavBarName' => 'Admin', 'Title' => 'Package Manager' };`

Frontend::Agent

Description	Value
AgentLogo
Description:	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	0
Config-Setting:	`$Self->{'AgentLogo'} = { 'StyleHeight' => '67px', 'StyleRight' => '38px', 'StyleTop' => '-4px', 'StyleWidth' => '244px', 'URL' => 'skins/Agent/default/img/logo_bg.png' };`

Description	Value
AgentLoginLogo
Description:	The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'AgentLoginLogo'} = { 'StyleHeight' => '100px', 'URL' => 'skins/Agent/default/img/loginlogo_default.png' };`

Description	Value
LoginURL
Description:	Defines an alternate URL, where the login link refers to.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'LoginURL'} = 'http://host.example.com/login.html';`

Description	Value
LogoutURL
Description:	Defines an alternate URL, where the logout link refers to.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'LogoutURL'} = 'http://host.example.com/thanks-for-using-otrs.html';`

Description	Value
PreApplicationModule###AgentInfo
Description:	Defines a useful module to load specific user options or to display news.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PreApplicationModule'}->{'AgentInfo'} = 'Kernel::Modules::AgentInfo';`

Description	Value
InfoKey
Description:	Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'InfoKey'} = 'wpt22';`

Description	Value
InfoFile
Description:	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'InfoFile'} = 'AgentInfo';`

Description	Value
LostPassword
Description:	Activates lost password feature for agents, in the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'LostPassword'} = '1';`

Description	Value
ShowMotd
Description:	Shows the message of the day on login screen of the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'ShowMotd'} = '0';`

Description	Value
NotificationSubjectLostPasswordToken
Description:	Defines the subject for notification mails sent to agents, with token about new requested password.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationSubjectLostPasswordToken'} = 'New OTRS password request';`

Description	Value
NotificationBodyLostPasswordToken
Description:	Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on the link below. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. ';`

Description	Value
NotificationSubjectLostPassword
Description:	Defines the subject for notification mails sent to agents, about new password.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationSubjectLostPassword'} = 'New OTRS password';`

Description	Value
NotificationBodyLostPassword
Description:	Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'NotificationBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>, Here\'s your new OTRS password. New password: <OTRS_NEWPW> You can log in via the following URL: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl ';`

Description	Value
OpenMainMenuOnHover
Description:	If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	`$Self->{'OpenMainMenuOnHover'} = '0';`

Description	Value
Loader::Agent::Skin###000-default
Description:	Default skin for interface.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Loader::Agent::Skin'}->{'000-default'} = { 'Description' => 'This is the default orange - black skin.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default' };`

Description	Value
Loader::Agent::Skin###001-ivory
Description:	Balanced white skin by Felix Niklas.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Loader::Agent::Skin'}->{'001-ivory'} = { 'Description' => 'Balanced white skin by Felix Niklas', 'HomePage' => 'www.felixniklas.de', 'InternalName' => 'ivory', 'VisibleName' => 'Ivory' };`

Description	Value
Loader::Agent::Skin###001-slim
Description:	Experimental "Slim" skin which tries to save screen space for power users.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Loader::Agent::Skin'}->{'001-slim'} = { 'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'slim', 'VisibleName' => 'Slim' };`

Description	Value
Loader::Agent::DefaultSelectedSkin::HostBased
Description:	It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:	Framework
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} = { 'host1\\.example\\.com' => 'SomeSkin1', 'host2\\.example\\.com' => 'SomeSkin2' };`

Frontend::Agent::Dashboard

Description	Value
DashboardBackend###0000-ProductNotify
Description:	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0000-ProductNotify'} = { 'Block' => 'ContentLarge', 'CacheTTLLocal' => '1440', 'Default' => '1', 'Description' => 'News about OTRS releases!', 'Group' => 'admin', 'Module' => 'Kernel::Output::HTML::DashboardProductNotify', 'Title' => 'Product News', 'URL' => 'http://otrs.org/product.xml' };`

Description	Value
DashboardBackend###0400-UserOnline
Description:	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0400-UserOnline'} = { 'Block' => 'ContentSmall', 'CacheTTLLocal' => '5', 'Default' => '0', 'Description' => '', 'Filter' => 'Agent', 'Group' => '', 'IdleMinutes' => '60', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardUserOnline', 'ShowEmail' => '1', 'SortBy' => 'UserLastname', 'Title' => 'Online' };`

Description	Value
DashboardBackend###0410-RSS
Description:	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0410-RSS'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '360', 'Default' => '1', 'Description' => '', 'Group' => '', 'Limit' => '6', 'Module' => 'Kernel::Output::HTML::DashboardRSS', 'Title' => 'OTRS News', 'URL' => 'http://otrs.org/rss/' };`

Description	Value
DashboardBackend###0200-Image
Description:	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	0
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0200-Image'} = { 'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some picture description!', 'Group' => '', 'Height' => '140', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'http://otrs.org/', 'Module' => 'Kernel::Output::HTML::DashboardImage', 'Title' => 'A picture', 'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg', 'Width' => '198' };`

Description	Value
DashboardBackend###0210-MOTD
Description:	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	0
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0210-MOTD'} = { 'Block' => 'ContentLarge', 'Default' => '1', 'Group' => '', 'Module' => 'Kernel::Output::HTML::DashboardMOTD', 'Title' => 'Message of the Day' };`

Description	Value
DashboardBackend###0300-IFrame
Description:	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:	Framework
SubGroup:	Frontend::Agent::Dashboard
Valid:	0
Required:	0
Config-Setting:	`$Self->{'DashboardBackend'}->{'0300-IFrame'} = { 'Align' => 'left', 'Block' => 'ContentLarge', 'Default' => '1', 'Description' => 'Some description!', 'Frameborder' => '1', 'Group' => '', 'Height' => '800', 'Link' => 'http://otrs.org/', 'LinkTitle' => 'OTRS.org/', 'Marginheight' => '5', 'Marginwidth' => '5', 'Module' => 'Kernel::Output::HTML::DashboardIFrame', 'Scrolling' => 'auto', 'Title' => 'A Website', 'URL' => 'http://www.otrs.org/', 'Width' => '1024' };`

Frontend::Agent::ModuleMetaHead

Description	Value
Frontend::HeaderMetaModule###100-Refresh
Description:	Defines the module to generate html refresh headers of html sites.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleMetaHead
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} = { 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh' };`

Frontend::Agent::ModuleNotify

Description	Value
Frontend::NotifyModule###100-CharsetCheck
Description:	Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} = { 'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck' };`

Description	Value
Frontend::NotifyModule###200-UID-Check
Description:	Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group:	Framework
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} = { 'Module' => 'Kernel::Output::HTML::NotificationUIDCheck' };`

Description	Value
Frontend::NotifyModule###300-ShowAgentOnline
Description:	Defines the module that shows all the currently logged in agents in the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} = { 'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1' };`

Description	Value
Frontend::NotifyModule###400-ShowCustomerOnline
Description:	Defines the module that shows all the currently loged in customers in the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} = { 'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1' };`

Description	Value
Frontend::NotifyModule###900-Generic
Description:	Defines the module that shows a generic notify in the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::NotifyModule'}->{'900-Generic'} = { 'File' => '<OTRS_CONFIG_Home>/var/notify.txt', 'Link' => 'http://www.otrs.com', 'Module' => 'Kernel::Output::HTML::NotificationGeneric', 'Priority' => 'Warning', 'Text' => 'The OTRS Website' };`

Frontend::Agent::ModuleRegistration

Description	Value
Frontend::Module###Logout
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'Logout'} = { 'Description' => 'Logout', 'NavBarName' => '', 'Title' => '' };`

Description	Value
Frontend::Module###AgentDashboard
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentDashboard'} = { 'Description' => 'Agent Dashboard', 'Loader' => { 'JavaScript' => [ 'thirdparty/flot-0.7/excanvas.js', 'thirdparty/flot-0.7/jquery.flot.js', 'Core.UI.Chart.js', 'Core.UI.DnD.js', 'Core.Agent.Dashboard.js' ] }, 'NavBar' => [ { 'AccessKey' => 'd', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentDashboard', 'LinkOption' => '', 'Name' => 'Dashboard', 'NavBar' => 'Dashboard', 'Prio' => '50', 'Type' => 'Menu' } ], 'NavBarName' => 'Dashboard', 'Title' => '' };

Description	Value
Frontend::Module###AgentPreferences
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentPreferences'} = { 'Description' => 'Agent Preferences', 'NavBarName' => 'Preferences', 'Title' => '' };`

Description	Value
Frontend::Module###PictureUpload
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Frontend::Module'}->{'PictureUpload'} = { 'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload' };`

Description	Value
Frontend::Module###AgentSpelling
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentSpelling'} = { 'Description' => 'Spell checker', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => '', 'Title' => 'Spell Checker' };`

Description	Value
Frontend::Module###SpellingInline
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'SpellingInline'} = { 'Description' => 'Spell checker', 'NavBarName' => '', 'Title' => 'Spell Checker' };`

Description	Value
Frontend::Module###AgentBook
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentBook'} = { 'Description' => 'Address book of CustomerUser sources', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => '', 'Title' => 'Address Book' };`

Description	Value
Frontend::Module###AgentLinkObject
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentLinkObject'} = { 'Description' => 'Link Object', 'NavBarName' => '', 'Title' => 'Link Object' };`

Description	Value
Frontend::Module###AgentInfo
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentInfo'} = { 'Description' => 'Generic Info module', 'NavBarName' => '', 'Title' => 'Info' };`

Description	Value
Frontend::Module###AgentSearch
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentSearch'} = { 'Description' => 'Global Search Module', 'NavBarName' => '', 'Title' => 'Search' };`

Description	Value
CustomerFrontend::Module###SpellingInline
Description:	Frontend module registration for the customer interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} = { 'Description' => 'Spell checker', 'NavBarName' => '', 'Title' => 'Spell Checker' };`

Description	Value
Frontend::Module###AgentHTMLReference
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::Module'}->{'AgentHTMLReference'} = { 'Description' => 'HTML Reference', 'Group' => [ 'users' ], 'GroupRo' => [ 'users' ], 'Loader' => { 'CSS' => [ 'Core.Agent.HTMLReference.css' ] }, 'NavBarName' => '', 'Title' => 'HTML Reference' };`

Description	Value
Frontend::Module###AgentStats
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentStats'} = { 'Description' => 'Stats', 'Group' => [ 'stats' ], 'GroupRo' => [ 'stats' ], 'Loader' => { 'JavaScript' => [ 'Core.Agent.Stats.js' ] }, 'NavBar' => [ { 'AccessKey' => '', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentStats;Subaction=Overview', 'LinkOption' => '', 'Name' => 'Statistics', 'NavBar' => 'Stats', 'Prio' => '8500', 'Type' => 'Menu' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'Overview', 'GroupRo' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Overview', 'LinkOption' => '', 'Name' => 'Overview', 'NavBar' => 'Stats', 'Prio' => '100', 'Type' => '' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'New', 'Group' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Add', 'LinkOption' => '', 'Name' => 'New', 'NavBar' => 'Stats', 'Prio' => '200', 'Type' => '' }, { 'AccessKey' => '', 'Block' => '', 'Description' => 'Import', 'Group' => [ 'stats' ], 'Link' => 'Action=AgentStats;Subaction=Import', 'LinkOption' => '', 'Name' => 'Import', 'NavBar' => 'Stats', 'Prio' => '300', 'Type' => '' } ], 'NavBarName' => 'Stats', 'Title' => 'Stats' };

Frontend::Agent::NavBarModule

Description	Value
Frontend::NavBarModule###6-CustomerCompany
Description:	Frontend module registration (disable company link if no company feature is used).
Group:	Framework
SubGroup:	Frontend::Agent::NavBarModule
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} = { 'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany' };`

Frontend::Agent::Preferences

Description	Value
PreferencesTableValue
Description:	Defines the name of the column to store the data in the preferences table.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PreferencesTableValue'} = 'preferences_value';`

Description	Value
PreferencesTableUserID
Description:	Defines the name of the column to store the user identifier in the preferences table.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PreferencesTableUserID'} = 'user_id';`

Description	Value
PreferencesView
Description:	Sets the display order of the different items in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PreferencesView'} = [ 'User Profile', 'Email Settings', 'Other Settings' ];`

Description	Value
PreferencesGroups###Password
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'Password'} = { 'Active' => '1', 'Area' => 'Agent', 'Column' => 'User Profile', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMaxLoginFailed' => '0', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => '', 'Prio' => '0500' };`

Description	Value
PreferencesGroups###SpellDict
Description:	Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'SpellDict'} = { 'Active' => '1', 'Column' => 'User Profile', 'Data' => { 'deutsch' => 'Deutsch', 'english' => 'English' }, 'DataSelected' => 'english', 'Key' => 'Default spelling dictionary', 'Label' => 'Spelling Dictionary', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSpellDict', 'Prio' => '2000' };`

Description	Value
PreferencesGroups###Comment
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'Comment'} = { 'Active' => '0', 'Block' => 'Input', 'Column' => 'Other Settings', 'Data' => '$Env{"UserComment"}', 'Key' => 'Comment', 'Label' => 'Comment', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserComment', 'Prio' => '6000' };`

Description	Value
PreferencesGroups###FreeText
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	0
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'FreeText'} = { 'Active' => '1', 'Block' => 'Input', 'Column' => 'Other Settings', 'Data' => '$Env{"UserFreeText"}', 'Key' => 'Example for free text', 'Label' => 'Example for free text', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserFreeText', 'Prio' => '7000' };`

Description	Value
PreferencesGroups###Language
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'Language'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend language', 'Label' => 'Language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '1000' };`

Description	Value
PreferencesGroups###Skin
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'Skin'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Wear this frontend skin', 'Label' => 'Skin', 'Module' => 'Kernel::Output::HTML::PreferencesSkin', 'PrefKey' => 'UserSkin', 'Prio' => '2000' };`

Description	Value
PreferencesGroups###Theme
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'Theme'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Frontend theme', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '3000' };`

Description	Value
PreferencesGroups###OutOfOffice
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'OutOfOffice'} = { 'Active' => '1', 'Block' => 'OutOfOffice', 'Column' => 'User Profile', 'Key' => '', 'Label' => 'Out Of Office Time', 'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice', 'PrefKey' => 'UserOutOfOffice', 'Prio' => '4000' };`

Description	Value
PreferencesGroups###TimeZone
Description:	Defines the config parameters of this item, to be shown in the preferences view.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PreferencesGroups'}->{'TimeZone'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000' };`

Description	Value
PreferencesGroups###CSVSeparator
Description:	Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group:	Framework
SubGroup:	Frontend::Agent::Preferences
Valid:	0
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'CSVSeparator'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Data' => { '' => '', ',' => ',', ';' => ';', '\\t' => 'tab', '\|' => '\|' }, 'DataSelected' => '0', 'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.', 'Key' => 'CSV Separator', 'Label' => 'CSV Separator', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserCSVSeparator', 'Prio' => '4000' };

Frontend::Agent::SearchRouter

Description	Value
Frontend::SearchDefault
Description:	Search backend default router.
Group:	Framework
SubGroup:	Frontend::Agent::SearchRouter
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::SearchDefault'} = 'Action=AgentTicketSearch;Subaction=AJAX';`

Frontend::Agent::Stats

Description	Value
Stats::SearchPageShown
Description:	Defines the default maximum number of search results shown on the overview page.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::SearchPageShown'} = '20';`

Description	Value
Stats::DefaultSelectedDynamicObject
Description:	Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::DefaultSelectedDynamicObject'} = 'Ticket';`

Description	Value
Stats::DefaultSelectedPermissions
Description:	Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::DefaultSelectedPermissions'} = [ 'stats' ];`

Description	Value
Stats::DefaultSelectedFormat
Description:	Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::DefaultSelectedFormat'} = [ 'Print', 'CSV' ];`

Description	Value
Stats::SearchLimit
Description:	Defines the search limit for the stats.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::SearchLimit'} = '500';`

Description	Value
Stats::Format
Description:	Defines all the possible stats output formats.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::Format'} = { 'CSV' => 'CSV', 'GD::Graph::area' => 'graph-area', 'GD::Graph::bars' => 'graph-bars', 'GD::Graph::hbars' => 'graph-hbars', 'GD::Graph::lines' => 'graph-lines', 'GD::Graph::linespoints' => 'graph-lines-points', 'GD::Graph::pie' => 'graph-pie', 'GD::Graph::points' => 'graph-points', 'Print' => 'Print' };`

Description	Value
Stats::GraphSize
Description:	Sets the size of the statistic graph.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::GraphSize'} = { '1200x800' => '1200x800', '1600x1200' => '1600x1200', '800x600' => '800x600' };`

Description	Value
Stats::TimeType
Description:	Sets the time type which should be shown.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Stats::TimeType'} = 'Extended';`

Description	Value
Stats::ExchangeAxis
Description:	Allows agents to exchange the axis of a stat if they generate one.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Stats::ExchangeAxis'} = '0';`

Description	Value
Stats::UseAgentElementInStats
Description:	Allows agents to generate individual-related stats.
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Stats::UseAgentElementInStats'} = '0';`

Description	Value
Stats::CustomerIDAsMultiSelect
Description:	Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group:	Framework
SubGroup:	Frontend::Agent::Stats
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Stats::CustomerIDAsMultiSelect'} = '1';`

Frontend::Customer

Description	Value
CustomerHeadline
Description:	The headline shown in the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerHeadline'} = 'Example Company Support';`

Description	Value
CustomerLogo
Description:	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerLogo'} = { 'StyleHeight' => '50px', 'StyleRight' => '25px', 'StyleTop' => '2px', 'StyleWidth' => '135px', 'URL' => 'skins/Customer/default/img/logo.png' };`

Description	Value
CustomerPanelUserID
Description:	Defines the user identifier for the customer panel.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelUserID'} = '1';`

Description	Value
CustomerGroupSupport
Description:	Activates support for customer groups.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerGroupSupport'} = '0';`

Description	Value
CustomerGroupAlwaysGroups
Description:	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerGroupAlwaysGroups'} = [ 'users' ];`

Description	Value
CustomerPanelLoginURL
Description:	Defines an alternate login URL for the customer panel..
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerPanelLoginURL'} = 'http://host.example.com/cgi-bin/login.pl';`

Description	Value
CustomerPanelLogoutURL
Description:	Defines an alternate logout URL for the customer panel.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerPanelLogoutURL'} = 'http://host.example.com/cgi-bin/login.pl';`

Frontend::Customer

Description	Value
User::Item###1-GoogleMaps
Description:	Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} = { 'Attributes' => 'UserStreet;UserCity;UserCountry;', 'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css', 'CSSClass' => 'GoogleMaps', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserStreet;UserCity;', 'Target' => '_blank', 'Text' => 'Location', 'URL' => 'http://maps.google.com/maps?z=7&q=' };`

Frontend::Customer

Description	Value
User::Item###2-Google
Description:	Defines a customer item, which generates a google icon at the end of a customer info block.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Google.css', 'CSSClass' => 'Google', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'Google', 'URL' => 'http://google.com/search?q=' };`

Frontend::Customer

Description	Value
User::Item###2-LinkedIn
Description:	Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css', 'CSSClass' => 'LinkedIn', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'LinkedIn', 'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords=' };`

Frontend::Customer

Description	Value
User::Item###3-XING
Description:	Defines a customer item, which generates a XING icon at the end of a customer info block.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} = { 'Attributes' => 'UserFirstname;UserLastname;', 'CSS' => 'Core.Agent.CustomerUser.Xing.css', 'CSSClass' => 'Xing', 'Module' => 'Kernel::Output::HTML::CustomerUserGeneric', 'Required' => 'UserFirstname;UserLastname;', 'Target' => '_blank', 'Text' => 'XING', 'URL' => 'https://www.xing.com/app/search?op=search;keywords=' };`

Description	Value
CustomerPanelPreApplicationModule###CustomerAccept
Description:	This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} = 'Kernel::Modules::CustomerAccept';`

Description	Value
CustomerPanel::InfoKey
Description:	Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1';`

Description	Value
CustomerPanel::InfoFile
Description:	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept';`

Description	Value
CustomerPanelLostPassword
Description:	Activates lost password feature for customers.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelLostPassword'} = '1';`

Description	Value
CustomerPanelCreateAccount
Description:	Enables customers to create their own accounts.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelCreateAccount'} = '1';`

Description	Value
CustomerPanelSubjectLostPasswordToken
Description:	Defines the subject for notification mails sent to customers, with token about new requested password.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelSubjectLostPasswordToken'} = 'New OTRS password request';`

Description	Value
CustomerPanelBodyLostPasswordToken
Description:	Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelBodyLostPasswordToken'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on this link. You will receive another email containing the password. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN> If you did not request a new password, please ignore this email. ';`

Description	Value
CustomerPanelSubjectLostPassword
Description:	Defines the subject for notification mails sent to customers, about new password.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelSubjectLostPassword'} = 'New OTRS password';`

Description	Value
CustomerPanelBodyLostPassword
Description:	Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelBodyLostPassword'} = 'Hi <OTRS_USERFIRSTNAME>, New password: <OTRS_NEWPW> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl ';`

Description	Value
CustomerPanelSubjectNewAccount
Description:	Defines the subject for notification mails sent to customers, about new account.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelSubjectNewAccount'} = 'New OTRS Account!';`

Description	Value
CustomerPanelBodyNewAccount
Description:	Defines the body text for notification mails sent to customers, about new account.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPanelBodyNewAccount'} = 'Hi <OTRS_USERFIRSTNAME>, You or someone impersonating you has created a new OTRS account for you. Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME> User name: <OTRS_USERLOGIN> Password : <OTRS_USERPASSWORD> You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl ';`

Description	Value
Loader::Customer::Skin###000-default
Description:	Default skin for OTRS 3.0 interface.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Loader::Customer::Skin'}->{'000-default'} = { 'Description' => 'This is the default orange - black skin for OTRS 3.0.', 'HomePage' => 'www.otrs.org', 'InternalName' => 'default', 'VisibleName' => 'Default' };`

Description	Value
Loader::Customer::SelectedSkin
Description:	The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group:	Framework
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Loader::Customer::SelectedSkin'} = 'default';`

Frontend::Customer::Auth

Description	Value
Customer::AuthModule
Description:	Defines the module to authenticate customers.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';`

Description	Value
Customer::AuthModule::DB::CryptType
Description:	If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Customer::AuthModule::DB::CryptType'} = 'md5';`

Description	Value
Customer::AuthModule::DB::Table
Description:	If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';`

Description	Value
Customer::AuthModule::DB::CustomerKey
Description:	If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';`

Description	Value
Customer::AuthModule::DB::CustomerPassword
Description:	If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	1
Config-Setting:	`$Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';`

Description	Value
Customer::AuthModule::DB::DSN
Description:	If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::DB::DSN'} = 'DBI:mysql:database=customerdb;host=customerdbhost';`

Description	Value
Customer::AuthModule::DB::User
Description:	If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::DB::User'} = 'some_user';`

Description	Value
Customer::AuthModule::DB::Password
Description:	If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::DB::Password'} = 'some_password';`

Description	Value
Customer::AuthModule::DB::Type
Description:	If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::DB::Type'} = 'mysql';`

Description	Value
Customer::AuthModule::HTTPBasicAuth::Replace
Description:	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\\\';`

Description	Value
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Description:	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';`

Description	Value
Customer::AuthModule::LDAP::Host
Description:	If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com';`

Description	Value
Customer::AuthModule::LDAP::BaseDN
Description:	If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';`

Description	Value
Customer::AuthModule::LDAP::UID
Description:	If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';`

Description	Value
Customer::AuthModule::LDAP::GroupDN
Description:	If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';`

Description	Value
Customer::AuthModule::LDAP::AccessAttr
Description:	If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';`

Description	Value
Customer::AuthModule::LDAP::UserAttr
Description:	If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';`

Description	Value
Customer::AuthModule::LDAP::SearchUserDN
Description:	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=binduser,ou=users,dc=example,dc=com';`

Description	Value
Customer::AuthModule::LDAP::SearchUserPw
Description:	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'some_password';`

Description	Value
Customer::AuthModule::LDAP::AlwaysFilter
Description:	If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)';`

Description	Value
Customer::AuthModule::LDAP::UserSuffix
Description:	If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';`

Description	Value
Customer::AuthModule::LDAP::Params
Description:	If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::Params'} = { 'async' => '0', 'port' => '389', 'timeout' => '120', 'version' => '3' };`

Description	Value
Customer::AuthModule::LDAP::Die
Description:	If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::LDAP::Die'} = '1';`

Description	Value
Customer::AuthModule::Radius::Host
Description:	If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';`

Description	Value
Customer::AuthModule::Radius::Password
Description:	If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	0
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';`

Description	Value
Customer::AuthModule::Radius::Die
Description:	If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:	Framework
SubGroup:	Frontend::Customer::Auth
Valid:	1
Required:	0
Config-Setting:	`$Self->{'Customer::AuthModule::Radius::Die'} = '1';`

Frontend::Customer::ModuleMetaHead

Description	Value
CustomerFrontend::HeaderMetaModule###1-Refresh
Description:	Defines the module to generate html refresh headers of html sites, in the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleMetaHead
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} = { 'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh' };`

Frontend::Customer::ModuleNotify

Description	Value
CustomerFrontend::NotifyModule###1-ShowAgentOnline
Description:	Defines the module that shows the currently loged in agents in the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = { 'IdleMinutes' => '60', 'Module' => 'Kernel::Output::HTML::NotificationAgentOnline', 'ShowEmail' => '1' };`

Description	Value
CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Description:	Defines the module that shows the currently loged in customers in the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} = { 'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline', 'ShowEmail' => '1' };`

Frontend::Customer::ModuleRegistration

Description	Value
CustomerFrontend::Module###Logout
Description:	Frontend module registration for the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::Module'}->{'Logout'} = { 'Description' => 'Logout of customer panel', 'NavBarName' => '', 'Title' => '' };`

Description	Value
CustomerFrontend::Module###CustomerPreferences
Description:	Frontend module registration for the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = { 'Description' => 'Customer preferences', 'NavBarName' => '', 'Title' => 'Preferences' };`

Description	Value
CustomerFrontend::Module###CustomerAccept
Description:	Frontend module registration for the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = { 'Description' => 'To accept login information, such as an EULA or license.', 'NavBarName' => '', 'Title' => 'Info' };`

Description	Value
CustomerFrontend::Module###PictureUpload
Description:	Frontend module registration for the customer interface.
Group:	Framework
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} = { 'Description' => 'Picture upload module', 'NavBarName' => 'Ticket', 'Title' => 'Picture-Upload' };`

Frontend::Customer::Preferences

Description	Value
PreferencesTable
Description:	Defines the name of the table, where the customer preferences are stored.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PreferencesTable'} = 'user_preferences';`

Description	Value
PreferencesTableKey
Description:	Defines the column to store the keys for the preferences table.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PreferencesTableKey'} = 'preferences_key';`

Description	Value
CustomerPreferences
Description:	Defines the parameters for the customer preferences table.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPreferences'} = { 'Module' => 'Kernel::System::CustomerUser::Preferences::DB', 'Params' => { 'Table' => 'customer_preferences', 'TableKey' => 'preferences_key', 'TableUserID' => 'user_id', 'TableValue' => 'preferences_value' } };`

Description	Value
CustomerPreferencesView
Description:	Sets the order of the different items in the customer preferences view.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	1
Config-Setting:	`$Self->{'CustomerPreferencesView'} = [ 'User Profile', 'Other Settings' ];`

Description	Value
CustomerPreferencesGroups###Password
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'Password'} = { 'Active' => '1', 'Area' => 'Customer', 'Column' => 'Other Settings', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::PreferencesPassword', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => '', 'Prio' => '1000' };`

Description	Value
CustomerPreferencesGroups###Language
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'Language'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Your language', 'Label' => 'Interface language', 'Module' => 'Kernel::Output::HTML::PreferencesLanguage', 'PrefKey' => 'UserLanguage', 'Prio' => '2000' };`

Description	Value
CustomerPreferencesGroups###Theme
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'Theme'} = { 'Active' => '0', 'Column' => 'User Profile', 'Key' => 'Select your frontend Theme.', 'Label' => 'Theme', 'Module' => 'Kernel::Output::HTML::PreferencesTheme', 'PrefKey' => 'UserTheme', 'Prio' => '1000' };`

Description	Value
CustomerPreferencesGroups###TimeZone
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} = { 'Active' => '1', 'Column' => 'User Profile', 'Key' => 'Time Zone', 'Label' => 'Time Zone', 'Module' => 'Kernel::Output::HTML::PreferencesTimeZone', 'PrefKey' => 'UserTimeZone', 'Prio' => '5000' };`

Description	Value
CustomerPreferencesGroups###PGP
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'PGP'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'PGP Key Upload', 'Label' => 'PGP Key', 'Module' => 'Kernel::Output::HTML::PreferencesPGP', 'PrefKey' => 'UserPGPKey', 'Prio' => '10000' };`

Description	Value
CustomerPreferencesGroups###SMIME
Description:	Defines all the parameters for this item in the customer preferences.
Group:	Framework
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	`$Self->{'CustomerPreferencesGroups'}->{'SMIME'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Key' => 'S/MIME Certificate Upload', 'Label' => 'S/MIME Certificate', 'Module' => 'Kernel::Output::HTML::PreferencesSMIME', 'PrefKey' => 'UserSMIMEKey', 'Prio' => '11000' };`

Frontend::Public

Description	Value
PublicFrontend::CommonParam###Action
Description:	Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group:	Framework
SubGroup:	Frontend::Public
Valid:	1
Required:	1
Config-Setting:	`$Self->{'PublicFrontend::CommonParam'}->{'Action'} = 'PublicDefault';`

Frontend::Public::ModuleRegistration

Description	Value
PublicFrontend::Module###PublicDefault
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Public::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PublicFrontend::Module'}->{'PublicDefault'} = { 'Description' => 'PublicDefault', 'NavBarName' => '', 'Title' => 'PublicDefault' };`

Description	Value
PublicFrontend::Module###PublicRepository
Description:	Frontend module registration for the agent interface.
Group:	Framework
SubGroup:	Frontend::Public::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	`$Self->{'PublicFrontend::Module'}->{'PublicRepository'} = { 'Description' => 'PublicRepository', 'NavBarName' => '', 'Title' => 'PublicRepository' };`

@@ Line 1: / Line 1: @@
-{{Book
-|next=~/Appendix C
-|heading=Appendix B.
-|title=Configuration Options Reference
-|status=effective
-|progress=00
-|author=Dick6809
-|editor=Dick6809
-}}
-<onlyinclude><!-- -->
 == Framework ==
 === Core ===
-{{otrs/Conv
+{{otrs/ConfigTable
 |key=SecureMode
 |description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
@@ Line 20: / Line 10: @@
 |config=<pre>$Self->{'SecureMode'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::DebugMode
 |description=Enables or disable the debug mode over frontend interface.
@@ Line 30: / Line 19: @@
 |config=<pre>$Self->{'Frontend::DebugMode'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=ConfigLevel
 |description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
@@ Line 40: / Line 28: @@
 |config=<pre>$Self->{'ConfigLevel'} =  '100';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=ProductName
 |description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
@@ Line 50: / Line 37: @@
 |config=<pre>$Self->{'ProductName'} =  'OTRS';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SystemID
 |description=Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
 |group=Framework
 |subgroup=Core
@@ Line 60: / Line 46: @@
 |config=<pre>$Self->{'SystemID'} =  '10';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=FQDN
 |description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
@@ Line 70: / Line 55: @@
 |config=<pre>$Self->{'FQDN'} =  'yourhost.example.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=HttpType
 |description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
@@ Line 80: / Line 64: @@
 |config=<pre>$Self->{'HttpType'} =  'http';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=ScriptAlias
 |description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
@@ Line 90: / Line 73: @@
 |config=<pre>$Self->{'ScriptAlias'} =  'otrs/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=AdminEmail
 |description=Defines the system administrator's email address. It will be displayed in the error screens of the application.
@@ Line 100: / Line 82: @@
 |config=<pre>$Self->{'AdminEmail'} =  'admin@example.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Organization
 |description=If configured, all emails sent by the application will contain an X-Header with this organization or company name.
@@ Line 110: / Line 91: @@
 |config=<pre>$Self->{'Organization'} =  'Example Company';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultCharset
 |description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
@@ Line 120: / Line 100: @@
 |config=<pre>$Self->{'DefaultCharset'} =  'utf-8';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultLanguage
 |description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
@@ Line 130: / Line 109: @@
 |config=<pre>$Self->{'DefaultLanguage'} =  'en';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultUsedLanguages
 |description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the &ouml; symbol).
@@ Line 177: / Line 155: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultTheme
 |description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
@@ Line 187: / Line 164: @@
 |config=<pre>$Self->{'DefaultTheme'} =  'Standard';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultTheme::HostBased
 |description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
@@ Line 200: / Line 176: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CheckMXRecord
 |description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
@@ Line 210: / Line 185: @@
 |config=<pre>$Self->{'CheckMXRecord'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CheckMXRecord::Nameserver
 |description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
@@ Line 220: / Line 194: @@
 |config=<pre>$Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CheckEmailAddresses
 |description=Makes the application check the syntax of email addresses.
@@ Line 230: / Line 203: @@
 |config=<pre>$Self->{'CheckEmailAddresses'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CheckEmailValidAddress
 |description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
@@ Line 240: / Line 212: @@
 |config=<pre>$Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CheckEmailInvalidAddress
 |description=Defines a regular expression that filters all email addresses that should not be used in the application.
@@ Line 250: / Line 221: @@
 |config=<pre>$Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CGILogPrefix
 |description=Specifies the text that should appear in the log file to denote a CGI script entry.
@@ Line 260: / Line 230: @@
 |config=<pre>$Self->{'CGILogPrefix'} =  'OTRS-CGI';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DemoSystem
 |description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
@@ Line 270: / Line 239: @@
 |config=<pre>$Self->{'DemoSystem'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SwitchToUser
 |description=Allows the administrators to login as other users, via the users administration panel.
@@ Line 280: / Line 248: @@
 |config=<pre>$Self->{'SwitchToUser'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationSenderName
 |description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
@@ Line 290: / Line 257: @@
 |config=<pre>$Self->{'NotificationSenderName'} =  'OTRS Notification Master';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationSenderEmail
 |description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
@@ Line 300: / Line 266: @@
 |config=<pre>$Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=System::Customer::Permission
 |description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
@@ Line 313: / Line 278: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LanguageDebug
 |description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
@@ Line 323: / Line 287: @@
 |config=<pre>$Self->{'LanguageDebug'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Secure::DisableBanner
 |description=If enabled, the OTRS version tag will be removed from the HTTP headers.
@@ Line 333: / Line 296: @@
 |config=<pre>$Self->{'Secure::DisableBanner'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=StandardResponse2QueueByCreating
 |description=List of default StandardResponses which are assigned automatically to new Queues upon creation.
@@ Line 345: / Line 307: @@
 ];</pre>
 }}
+=== Core::LinkObject ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::LinkObjectLinkObject::ViewMode
+|key=LinkObject::ViewMode
 |description=Determines the way the linked objects are displayed in each zoom mask.
 |group=Framework
@@ Line 355: / Line 317: @@
 |config=<pre>$Self->{'LinkObject::ViewMode'} =  'Simple';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LinkObject::Type###Normal
 |description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
@@ Line 368: / Line 329: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LinkObject::Type###ParentChild
 |description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
@@ Line 381: / Line 341: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LinkObject::TypeGroup###0001
 |description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
@@ Line 394: / Line 353: @@
 ];</pre>
 }}
+=== Core::Log ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::LogLogModule
+|key=LogModule
 |description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
 |group=Framework
@@ Line 404: / Line 363: @@
 |config=<pre>$Self->{'LogModule'} =  'Kernel::System::Log::SysLog';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogModule::SysLog::Facility
 |description=If "SysLog" was selected for LogModule, a special log facility can be specified.
@@ Line 414: / Line 372: @@
 |config=<pre>$Self->{'LogModule::SysLog::Facility'} =  'user';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogModule::SysLog::LogSock
 |description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
@@ Line 424: / Line 381: @@
 |config=<pre>$Self->{'LogModule::SysLog::LogSock'} =  'unix';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogModule::SysLog::Charset
 |description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
@@ Line 434: / Line 390: @@
 |config=<pre>$Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogModule::LogFile
 |description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
@@ Line 444: / Line 399: @@
 |config=<pre>$Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogModule::LogFile::Date
 |description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
@@ Line 454: / Line 408: @@
 |config=<pre>$Self->{'LogModule::LogFile::Date'} =  '0';</pre>
 }}
+=== Core::MIME-Viewer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::MIME-ViewerMIME-Viewer###application/excel
+|key=MIME-Viewer###application/excel
 |description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
 |group=Framework
@@ Line 464: / Line 418: @@
 |config=<pre>$Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=MIME-Viewer###application/msword
 |description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
@@ Line 474: / Line 427: @@
 |config=<pre>$Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=MIME-Viewer###application/pdf
 |description=Specifies the path to the converter that allows the view of PDF documents, in the web interface.
@@ Line 484: / Line 436: @@
 |config=<pre>$Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=MIME-Viewer###text/xml
 |description=Specifies the path to the converter that allows the view of XML files, in the web interface.
@@ Line 494: / Line 445: @@
 |config=<pre>$Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';</pre>
 }}
+=== Core::MirrorDB ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::MirrorDBCore::MirrorDB::DSN
+|key=
+::DSN
 |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
 |group=Framework
@@ Line 504: / Line 456: @@
 |config=<pre>$Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';</pre>
 }}
+=== Core::MirrorDB ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::MirrorDB::User
+|key=
+::User
 |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
 |group=Framework
@@ Line 514: / Line 467: @@
 |config=<pre>$Self->{'Core::MirrorDB::User'} =  'some_user';</pre>
 }}
+=== Core::MirrorDB ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::MirrorDB::Password
+|key=
+::Password
 |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
 |group=Framework
@@ Line 524: / Line 478: @@
 |config=<pre>$Self->{'Core::MirrorDB::Password'} =  'some_password';</pre>
 }}
+=== Core::PDF ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::PDFPDF
+|key=PDF
 |description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
 |group=Framework
@@ Line 534: / Line 488: @@
 |config=<pre>$Self->{'PDF'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::LogoFile
-|description=Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
+|description=Specifies the path of the file for the logo in the page header (gif
 |group=Framework
 |subgroup=Core::PDF
@@ Line 544: / Line 497: @@
 |config=<pre>$Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::PageSize
 |description=Defines the standard size of PDF pages.
@@ Line 554: / Line 506: @@
 |config=<pre>$Self->{'PDF::PageSize'} =  'a4';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::MaxPages
 |description=Defines the maximum number of pages per PDF file.
@@ Line 564: / Line 515: @@
 |config=<pre>$Self->{'PDF::MaxPages'} =  '100';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###Proportional
 |description=Defines the path and TTF-File to handle proportional font in PDF documents.
@@ Line 574: / Line 524: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###ProportionalBold
 |description=Defines the path and TTF-File to handle bold proportional font in PDF documents.
@@ Line 584: / Line 533: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###ProportionalItalic
 |description=Defines the path and TTF-File to handle italic proportional font in PDF documents.
@@ Line 594: / Line 542: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###ProportionalBoldItalic
 |description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
@@ Line 604: / Line 551: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###Monospaced
 |description=Defines the path and TTF-File to handle monospaced font in PDF documents.
@@ Line 614: / Line 560: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###MonospacedBold
 |description=Defines the path and TTF-File to handle bold monospaced font in PDF documents.
@@ Line 624: / Line 569: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###MonospacedItalic
 |description=Defines the path and TTF-File to handle italic monospaced font in PDF documents.
@@ Line 634: / Line 578: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PDF::TTFontFile###MonospacedBoldItalic
 |description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
@@ Line 644: / Line 587: @@
 |config=<pre>$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';</pre>
 }}
+=== Core::Package ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::PackagePackage::FileUpload
+|key=Package::FileUpload
 |description=Enables file upload in the package manager frontend.
 |group=Framework
@@ Line 654: / Line 597: @@
 |config=<pre>$Self->{'Package::FileUpload'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Package::RepositoryRoot
 |description=Defines the location to get online repository list for additional packages. The first available result will be used.
@@ Line 667: / Line 609: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Package::RepositoryList
 |description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
@@ Line 679: / Line 620: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Package::RepositoryAccessRegExp
 |description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
@@ Line 689: / Line 629: @@
 |config=<pre>$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Package::Timeout
 |description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
@@ Line 699: / Line 638: @@
 |config=<pre>$Self->{'Package::Timeout'} =  '15';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Package::Proxy
 |description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
@@ Line 709: / Line 647: @@
 |config=<pre>$Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';</pre>
 }}
+=== Core::PerformanceLog ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::PerformanceLogPerformanceLog
+|key=PerformanceLog
 |description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
 |group=Framework
@@ Line 719: / Line 657: @@
 |config=<pre>$Self->{'PerformanceLog'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PerformanceLog::File
 |description=Specifies the path of the file for the performance log.
@@ Line 729: / Line 666: @@
 |config=<pre>$Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PerformanceLog::FileMax
 |description=Defines the maximum size (in MB) of the log file.
@@ Line 739: / Line 675: @@
 |config=<pre>$Self->{'PerformanceLog::FileMax'} =  '25';</pre>
 }}
+=== Core::SOAP ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::SOAPSOAP::User
+|key=SOAP::User
 |description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
 |group=Framework
@@ Line 749: / Line 685: @@
 |config=<pre>$Self->{'SOAP::User'} =  'some_user';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SOAP::Password
 |description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
@@ Line 759: / Line 694: @@
 |config=<pre>$Self->{'SOAP::Password'} =  'some_pass';</pre>
 }}
+=== Core::Sendmail ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::SendmailSendmailModule
+|key=SendmailModule
 |description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
 |group=Framework
@@ Line 769: / Line 704: @@
 |config=<pre>$Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailModule::CMD
 |description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
@@ Line 779: / Line 713: @@
 |config=<pre>$Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailModule::Host
 |description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
@@ Line 789: / Line 722: @@
 |config=<pre>$Self->{'SendmailModule::Host'} =  'mail.example.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailModule::Port
 |description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
@@ Line 799: / Line 731: @@
 |config=<pre>$Self->{'SendmailModule::Port'} =  '25';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailModule::AuthUser
 |description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
@@ Line 809: / Line 740: @@
 |config=<pre>$Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailModule::AuthPassword
 |description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
@@ Line 819: / Line 749: @@
 |config=<pre>$Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailBcc
 |description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
@@ Line 829: / Line 758: @@
 |config=<pre>$Self->{'SendmailBcc'} =  '';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailNotificationEnvelopeFrom
 |description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
@@ Line 839: / Line 767: @@
 |config=<pre>$Self->{'SendmailNotificationEnvelopeFrom'} =  '';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SendmailEncodingForce
-|description=Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
+|description=Forces encoding of outgoing emails (7bit
 |group=Framework
 |subgroup=Core::Sendmail
@@ Line 849: / Line 776: @@
 |config=<pre>$Self->{'SendmailEncodingForce'} =  'base64';</pre>
 }}
+=== Core::Session ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::SessionSessionModule
+|key=SessionModule
 |description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
 |group=Framework
@@ Line 859: / Line 786: @@
 |config=<pre>$Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionName
 |description=Defines the name of the session key. E.g. Session, SessionID or OTRS.
@@ Line 869: / Line 795: @@
 |config=<pre>$Self->{'SessionName'} =  'Session';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionCheckRemoteIP
 |description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
@@ Line 879: / Line 804: @@
 |config=<pre>$Self->{'SessionCheckRemoteIP'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionDeleteIfNotRemoteID
 |description=Deletes a session if the session id is used with an invalid remote IP address.
@@ Line 889: / Line 813: @@
 |config=<pre>$Self->{'SessionDeleteIfNotRemoteID'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionMaxTime
 |description=Defines the maximal valid time (in seconds) for a session id.
@@ Line 899: / Line 822: @@
 |config=<pre>$Self->{'SessionMaxTime'} =  '57600';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionMaxIdleTime
 |description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
@@ Line 909: / Line 831: @@
 |config=<pre>$Self->{'SessionMaxIdleTime'} =  '21600';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionDeleteIfTimeToOld
 |description=Deletes requested sessions if they have timed out.
@@ Line 919: / Line 840: @@
 |config=<pre>$Self->{'SessionDeleteIfTimeToOld'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionUseCookie
 |description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
@@ Line 929: / Line 849: @@
 |config=<pre>$Self->{'SessionUseCookie'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionUseCookieAfterBrowserClose
 |description=Stores cookies after the browser has been closed.
@@ Line 939: / Line 858: @@
 |config=<pre>$Self->{'SessionUseCookieAfterBrowserClose'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionCSRFProtection
 |description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
@@ Line 949: / Line 867: @@
 |config=<pre>$Self->{'SessionCSRFProtection'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionDir
 |description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
@@ Line 959: / Line 876: @@
 |config=<pre>$Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionTable
 |description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
@@ Line 969: / Line 885: @@
 |config=<pre>$Self->{'SessionTable'} =  'sessions';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionTableID
 |description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
@@ Line 979: / Line 894: @@
 |config=<pre>$Self->{'SessionTableID'} =  'session_id';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionTableValue
 |description=If "DB" was selected for SessionModule, a column for the values in session table must be specified.
@@ Line 989: / Line 903: @@
 |config=<pre>$Self->{'SessionTableValue'} =  'session_value';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SessionSaveLoginPasswd
 |description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
@@ Line 999: / Line 912: @@
 |config=<pre>$Self->{'SessionSaveLoginPasswd'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelSessionName
 |description=Defines the name of the key for customer sessions.
@@ Line 1,009: / Line 921: @@
 |config=<pre>$Self->{'CustomerPanelSessionName'} =  'CSID';</pre>
 }}
+=== Core::SpellChecker ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::SpellCheckerSpellChecker
+|key=SpellChecker
 |description=Enables spell checker support.
 |group=Framework
@@ Line 1,019: / Line 931: @@
 |config=<pre>$Self->{'SpellChecker'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SpellCheckerBin
 |description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
@@ Line 1,029: / Line 940: @@
 |config=<pre>$Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SpellCheckerDictDefault
 |description=Defines the default spell checker dictionary.
@@ Line 1,039: / Line 949: @@
 |config=<pre>$Self->{'SpellCheckerDictDefault'} =  'english';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SpellCheckerIgnore
 |description=Defines a default list of words, that are ignored by the spell checker.
@@ Line 1,056: / Line 965: @@
 ];</pre>
 }}
+=== Core::Stats ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::StatsStats::StatsHook
+|key=Stats::StatsHook
 |description=Sets the stats hook.
 |group=Framework
@@ Line 1,066: / Line 975: @@
 |config=<pre>$Self->{'Stats::StatsHook'} =  'Stat#';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::StatsStartNumber
 |description=Start number for statistics counting. Every new stat increments this number.
@@ Line 1,076: / Line 984: @@
 |config=<pre>$Self->{'Stats::StatsStartNumber'} =  '10000';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::MaxXaxisAttributes
 |description=Defines the default maximum number of X-axis attributes for the time scale.
@@ Line 1,086: / Line 993: @@
 |config=<pre>$Self->{'Stats::MaxXaxisAttributes'} =  '1000';</pre>
 }}
+=== Core::Stats::Graph ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Stats::GraphStats::Graph::t_margin
+|key=Stats::Graph::t_margin
 |description=Specifies the top margin of the chart.
 |group=Framework
@@ Line 1,096: / Line 1,003: @@
 |config=<pre>$Self->{'Stats::Graph::t_margin'} =  '10';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::l_margin
 |description=Specifies the left margin of the chart.
@@ Line 1,106: / Line 1,012: @@
 |config=<pre>$Self->{'Stats::Graph::l_margin'} =  '10';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::b_margin
 |description=Specifies the bottom margin of the chart.
@@ Line 1,116: / Line 1,021: @@
 |config=<pre>$Self->{'Stats::Graph::b_margin'} =  '10';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::r_margin
 |description=Specifies the right margin of the chart.
@@ Line 1,126: / Line 1,030: @@
 |config=<pre>$Self->{'Stats::Graph::r_margin'} =  '20';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::bgclr
 |description=Specifies the background color of the picture.
@@ Line 1,136: / Line 1,039: @@
 |config=<pre>$Self->{'Stats::Graph::bgclr'} =  'white';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::transparent
 |description=Makes the picture transparent.
@@ Line 1,146: / Line 1,048: @@
 |config=<pre>$Self->{'Stats::Graph::transparent'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::fgclr
 |description=Specifies the border color of the chart.
@@ Line 1,156: / Line 1,057: @@
 |config=<pre>$Self->{'Stats::Graph::fgclr'} =  'black';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::boxclr
 |description=Specifies the background color of the chart.
@@ Line 1,166: / Line 1,066: @@
 |config=<pre>$Self->{'Stats::Graph::boxclr'} =  'white';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::accentclr
 |description=Specifies the border color of the legend.
@@ Line 1,176: / Line 1,075: @@
 |config=<pre>$Self->{'Stats::Graph::accentclr'} =  'black';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::legendclr
 |description=Specifies the text color of the legend.
@@ Line 1,186: / Line 1,084: @@
 |config=<pre>$Self->{'Stats::Graph::legendclr'} =  'black';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::textclr
 |description=Specifies the text color of the chart (e. g. caption).
@@ Line 1,196: / Line 1,093: @@
 |config=<pre>$Self->{'Stats::Graph::textclr'} =  'black';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::dclrs
 |description=Defines the colors for the graphs.
@@ Line 1,225: / Line 1,121: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::line_width
 |description=Defines the boldness of the line drawed by the graph.
@@ Line 1,235: / Line 1,130: @@
 |config=<pre>$Self->{'Stats::Graph::line_width'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::legend_placement
-|description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).
+|description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
 |group=Framework
 |subgroup=Core::Stats::Graph
@@ Line 1,245: / Line 1,139: @@
 |config=<pre>$Self->{'Stats::Graph::legend_placement'} =  'BC';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::legend_spacing
 |description=Defines the spacing of the legends.
@@ Line 1,255: / Line 1,148: @@
 |config=<pre>$Self->{'Stats::Graph::legend_spacing'} =  '4';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::legend_marker_width
 |description=Defines the width of the legend.
@@ Line 1,265: / Line 1,157: @@
 |config=<pre>$Self->{'Stats::Graph::legend_marker_width'} =  '12';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Graph::legend_marker_height
 |description=Defines the height of the legend.
@@ Line 1,275: / Line 1,166: @@
 |config=<pre>$Self->{'Stats::Graph::legend_marker_height'} =  '8';</pre>
 }}
+=== Core::Time ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::TimeTimeInputFormat
+|key=TimeInputFormat
 |description=Defines the date input format used in forms (option or input fields).
 |group=Framework
@@ Line 1,285: / Line 1,176: @@
 |config=<pre>$Self->{'TimeInputFormat'} =  'Option';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeShowAlwaysLong
 |description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
@@ Line 1,295: / Line 1,185: @@
 |config=<pre>$Self->{'TimeShowAlwaysLong'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone
 |description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
@@ Line 1,305: / Line 1,194: @@
 |config=<pre>$Self->{'TimeZone'} =  '+0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZoneUser
 |description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
@@ Line 1,315: / Line 1,203: @@
 |config=<pre>$Self->{'TimeZoneUser'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZoneUserBrowserAutoOffset
 |description=Sets the user time zone per user based on java script / browser time zone offset feature at login time.
@@ Line 1,325: / Line 1,212: @@
 |config=<pre>$Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CalendarWeekDayStart
 |description=Define the start day of the week for the date picker.
@@ Line 1,335: / Line 1,221: @@
 |config=<pre>$Self->{'CalendarWeekDayStart'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays
 |description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,358: / Line 1,243: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime
 |description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,374: / Line 1,258: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours
 |description=Defines the hours and week days to count the working time.
@@ Line 1,462: / Line 1,345: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeShowCompleteDescription
 |description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
@@ Line 1,472: / Line 1,354: @@
 |config=<pre>$Self->{'TimeShowCompleteDescription'} =  '0';</pre>
 }}
+=== Core::Time::Calendar1 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar1TimeZone::Calendar1Name
+|key=TimeZone::Calendar1Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 1,482: / Line 1,364: @@
 |config=<pre>$Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar1
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 1,492: / Line 1,373: @@
 |config=<pre>$Self->{'TimeZone::Calendar1'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar1
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,515: / Line 1,395: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar1
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,531: / Line 1,410: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar1
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 1,619: / Line 1,497: @@
 };</pre>
 }}
+=== Core::Time::Calendar2 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar2TimeZone::Calendar2Name
+|key=TimeZone::Calendar2Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 1,629: / Line 1,507: @@
 |config=<pre>$Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar2
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 1,639: / Line 1,516: @@
 |config=<pre>$Self->{'TimeZone::Calendar2'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar2
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,662: / Line 1,538: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar2
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,678: / Line 1,553: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar2
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 1,766: / Line 1,640: @@
 };</pre>
 }}
+=== Core::Time::Calendar3 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar3TimeZone::Calendar3Name
+|key=TimeZone::Calendar3Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 1,776: / Line 1,650: @@
 |config=<pre>$Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar3
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 1,786: / Line 1,659: @@
 |config=<pre>$Self->{'TimeZone::Calendar3'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar3
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,809: / Line 1,681: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar3
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,825: / Line 1,696: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar3
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 1,913: / Line 1,783: @@
 };</pre>
 }}
+=== Core::Time::Calendar4 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar4TimeZone::Calendar4Name
+|key=TimeZone::Calendar4Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 1,923: / Line 1,793: @@
 |config=<pre>$Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar4
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 1,933: / Line 1,802: @@
 |config=<pre>$Self->{'TimeZone::Calendar4'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar4
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,956: / Line 1,824: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar4
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 1,972: / Line 1,839: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar4
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,060: / Line 1,926: @@
 };</pre>
 }}
+=== Core::Time::Calendar5 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar5TimeZone::Calendar5Name
+|key=TimeZone::Calendar5Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 2,070: / Line 1,936: @@
 |config=<pre>$Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar5
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 2,080: / Line 1,945: @@
 |config=<pre>$Self->{'TimeZone::Calendar5'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar5
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,103: / Line 1,967: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar5
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,119: / Line 1,982: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar5
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,207: / Line 2,069: @@
 };</pre>
 }}
+=== Core::Time::Calendar6 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar6TimeZone::Calendar6Name
+|key=TimeZone::Calendar6Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 2,217: / Line 2,079: @@
 |config=<pre>$Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar6
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 2,227: / Line 2,088: @@
 |config=<pre>$Self->{'TimeZone::Calendar6'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar6
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,250: / Line 2,110: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar6
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,266: / Line 2,125: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar6
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,354: / Line 2,212: @@
 };</pre>
 }}
+=== Core::Time::Calendar7 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar7TimeZone::Calendar7Name
+|key=TimeZone::Calendar7Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 2,364: / Line 2,222: @@
 |config=<pre>$Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar7
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 2,374: / Line 2,231: @@
 |config=<pre>$Self->{'TimeZone::Calendar7'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar7
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,397: / Line 2,253: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar7
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,413: / Line 2,268: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar7
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,501: / Line 2,355: @@
 };</pre>
 }}
+=== Core::Time::Calendar8 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar8TimeZone::Calendar8Name
+|key=TimeZone::Calendar8Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 2,511: / Line 2,365: @@
 |config=<pre>$Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar8
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 2,521: / Line 2,374: @@
 |config=<pre>$Self->{'TimeZone::Calendar8'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar8
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,544: / Line 2,396: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar8
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,560: / Line 2,411: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar8
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,648: / Line 2,498: @@
 };</pre>
 }}
+=== Core::Time::Calendar9 ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::Time::Calendar9TimeZone::Calendar9Name
+|key=TimeZone::Calendar9Name
 |description=Defines the name of the indicated calendar.
 |group=Framework
@@ Line 2,658: / Line 2,508: @@
 |config=<pre>$Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeZone::Calendar9
 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
@@ Line 2,668: / Line 2,517: @@
 |config=<pre>$Self->{'TimeZone::Calendar9'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDays::Calendar9
 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,691: / Line 2,539: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeVacationDaysOneTime::Calendar9
 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
@@ Line 2,707: / Line 2,554: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=TimeWorkingHours::Calendar9
 |description=Defines the hours and week days of the indicated calendar, to count the working time.
@@ Line 2,795: / Line 2,641: @@
 };</pre>
 }}
+=== Core::Web ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::WebFrontend::WebPath
+|key=Frontend::WebPath
 |description=Defines the URL base path of icons, CSS and Java Script.
 |group=Framework
@@ Line 2,805: / Line 2,651: @@
 |config=<pre>$Self->{'Frontend::WebPath'} =  '/otrs-web/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::ImagePath
 |description=Defines the URL image path of icons for navigation.
@@ Line 2,815: / Line 2,660: @@
 |config=<pre>$Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::CSSPath
 |description=Defines the URL CSS path.
@@ Line 2,825: / Line 2,669: @@
 |config=<pre>$Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::JavaScriptPath
 |description=Defines the URL java script path.
@@ Line 2,835: / Line 2,678: @@
 |config=<pre>$Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::RichText
 |description=Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
@@ Line 2,845: / Line 2,687: @@
 |config=<pre>$Self->{'Frontend::RichText'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::RichTextPath
 |description=Defines the URL rich text editor path.
@@ Line 2,855: / Line 2,696: @@
 |config=<pre>$Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::RichTextWidth
 |description=Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
@@ Line 2,865: / Line 2,705: @@
 |config=<pre>$Self->{'Frontend::RichTextWidth'} =  '620';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::RichTextHeight
 |description=Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
@@ Line 2,875: / Line 2,714: @@
 |config=<pre>$Self->{'Frontend::RichTextHeight'} =  '320';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::RichText::DefaultCSS
 |description=Defines the default CSS used in rich text editors.
@@ Line 2,885: / Line 2,723: @@
 |config=<pre>$Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultViewNewLine
 |description=Automated line break in text messages after x number of chars.
@@ Line 2,895: / Line 2,732: @@
 |config=<pre>$Self->{'DefaultViewNewLine'} =  '90';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultPreViewLines
 |description=Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
@@ Line 2,905: / Line 2,741: @@
 |config=<pre>$Self->{'DefaultPreViewLines'} =  '18';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DefaultViewLines
 |description=Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
@@ Line 2,915: / Line 2,750: @@
 |config=<pre>$Self->{'DefaultViewLines'} =  '6000';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::AnimationEnabled
 |description=Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
@@ Line 2,925: / Line 2,759: @@
 |config=<pre>$Self->{'Frontend::AnimationEnabled'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=AttachmentDownloadType
 |description=Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
@@ Line 2,935: / Line 2,768: @@
 |config=<pre>$Self->{'AttachmentDownloadType'} =  'attachment';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=WebMaxFileUpload
 |description=Defines the maximal size (in bytes) for file uploads via the browser.
@@ Line 2,945: / Line 2,777: @@
 |config=<pre>$Self->{'WebMaxFileUpload'} =  '16777216';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=WebUploadCacheModule
 |description=Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
@@ Line 2,955: / Line 2,786: @@
 |config=<pre>$Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::FilterText###AAAURL
 |description=Defines the filter that processes the text in the articles, in order to highlight URLs.
@@ Line 2,967: / Line 2,797: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Themes
 |description=Activates the available themes on the system. Value 1 means active, 0 means inactive.
@@ Line 2,980: / Line 2,809: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::FilterText###OutputFilterTextAutoLink
 |description=Defines a filter to process the text in the articles, in order to highlight predefined keywords.
@@ Line 2,992: / Line 2,820: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::OutputFilterTextAutoLink###CVE
 |description=Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
@@ Line 3,024: / Line 2,851: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::OutputFilterTextAutoLink###Bugtraq
 |description=Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
@@ Line 3,055: / Line 2,881: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::OutputFilterTextAutoLink###MSBulletins
 |description=Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
@@ Line 3,081: / Line 2,906: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::OutputFilterTextAutoLink###Setting1
 |description=Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
@@ Line 3,107: / Line 2,931: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Output::OutputFilterTextAutoLink###Setting2
 |description=Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
@@ Line 3,139: / Line 2,962: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Enabled::CSS
 |description=If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
@@ Line 3,149: / Line 2,971: @@
 |config=<pre>$Self->{'Loader::Enabled::CSS'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Enabled::JS
 |description=If enabled, OTRS will deliver all JavaScript files in minified form.
@@ Line 3,159: / Line 2,980: @@
 |config=<pre>$Self->{'Loader::Enabled::JS'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::CommonCSS###000-Framework
 |description=List of CSS files to always be loaded for the agent interface.
@@ Line 3,187: / Line 3,007: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::CommonCSS::IE7###000-Framework
 |description=List of IE7-specific CSS files to always be loaded for the agent interface.
@@ Line 3,212: / Line 3,031: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::CommonCSS::IE8###000-Framework
 |description=List of IE8-specific CSS files to always be loaded for the agent interface.
@@ Line 3,224: / Line 3,042: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::CommonJS###000-Framework
 |description=List of JS files to always be loaded for the agent interface.
@@ Line 3,264: / Line 3,081: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::CommonCSS###000-Framework
 |description=List of CSS files to always be loaded for the customer interface.
@@ Line 3,285: / Line 3,101: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::CommonCSS::IE6###000-Framework
 |description=List of IE6-specific CSS files to always be loaded for the customer interface.
@@ Line 3,298: / Line 3,113: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::CommonCSS::IE7###000-Framework
 |description=List of IE7-specific CSS files to always be loaded for the customer interface.
@@ Line 3,312: / Line 3,126: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::CommonCSS::IE8###000-Framework
 |description=List of IE8-specific CSS files to always be loaded for the customer interface.
@@ Line 3,322: / Line 3,135: @@
 |config=<pre>$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::CommonJS###000-Framework
 |description=List of JS files to always be loaded for the customer interface.
@@ Line 3,354: / Line 3,166: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::DefaultSelectedSkin
 |description=The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
@@ Line 3,364: / Line 3,175: @@
 |config=<pre>$Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::SelectedSkin::HostBased
 |description=It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
@@ Line 3,377: / Line 3,187: @@
 };</pre>
 }}
+=== Core::WebUserAgent ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Core::WebUserAgentWebUserAgent::Timeout
+|key=WebUserAgent::Timeout
 |description=Sets the timeout (in seconds) for http/ftp downloads.
 |group=Framework
@@ Line 3,387: / Line 3,197: @@
 |config=<pre>$Self->{'WebUserAgent::Timeout'} =  '15';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=WebUserAgent::Proxy
 |description=Defines the connections for http/ftp, via a proxy.
@@ Line 3,397: / Line 3,206: @@
 |config=<pre>$Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';</pre>
 }}
+=== Crypt::PGP ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Crypt::PGPPGP
+|key=PGP
 |description=Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
 |group=Framework
@@ Line 3,407: / Line 3,216: @@
 |config=<pre>$Self->{'PGP'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PGP::Bin
 |description=Defines the path to PGP binary.
@@ Line 3,417: / Line 3,225: @@
 |config=<pre>$Self->{'PGP::Bin'} =  '/usr/bin/gpg';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PGP::Options
 |description=Sets the options for PGP binary.
@@ Line 3,427: / Line 3,234: @@
 |config=<pre>$Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PGP::Key::Password
 |description=Sets the password for private PGP key.
@@ Line 3,440: / Line 3,246: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PGP::TrustedNetwork
 |description=Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
@@ Line 3,450: / Line 3,255: @@
 |config=<pre>$Self->{'PGP::TrustedNetwork'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PGP::Log
 |description=Configure your own log text for PGP.
@@ Line 3,473: / Line 3,277: @@
 };</pre>
 }}
+=== Crypt::SMIME ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Crypt::SMIMESMIME
+|key=SMIME
 |description=Enables S/MIME support.
 |group=Framework
@@ Line 3,483: / Line 3,287: @@
 |config=<pre>$Self->{'SMIME'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SMIME::Bin
 |description=Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
@@ Line 3,493: / Line 3,296: @@
 |config=<pre>$Self->{'SMIME::Bin'} =  '/usr/bin/openssl';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SMIME::CertPath
 |description=Specifies the directory where SSL certificates are stored.
@@ Line 3,503: / Line 3,305: @@
 |config=<pre>$Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=SMIME::PrivatePath
 |description=Specifies the directory where private SSL certificates are stored.
@@ Line 3,513: / Line 3,314: @@
 |config=<pre>$Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';</pre>
 }}
+=== Frontend::Admin::AdminCustomerUser ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearch
+|key=AdminCustomerUser::RunInitialWildcardSearch
 |description=Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
 |group=Framework
@@ Line 3,523: / Line 3,324: @@
 |config=<pre>$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';</pre>
 }}
+=== Frontend::Admin::ModuleRegistration ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Admin::ModuleRegistrationFrontend::Module###Admin
+|key=Frontend::Module###Admin
 |description=Frontend module registration for the agent interface.
 |group=Framework
@@ Line 3,567: / Line 3,368: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminInit
 |description=Frontend module registration for the agent interface.
@@ Line 3,584: / Line 3,384: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminUser
 |description=Frontend module registration for the agent interface.
@@ Line 3,608: / Line 3,407: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminGroup
 |description=Frontend module registration for the agent interface.
@@ Line 3,632: / Line 3,430: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminUserGroup
 |description=Frontend module registration for the agent interface.
@@ Line 3,656: / Line 3,453: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminCustomerUser
 |description=Frontend module registration for the agent interface.
@@ Line 3,702: / Line 3,498: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminCustomerCompany
 |description=Frontend module registration for the agent interface.
@@ Line 3,743: / Line 3,538: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminCustomerUserGroup
 |description=Frontend module registration for the agent interface.
@@ Line 3,767: / Line 3,561: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminCustomerUserService
 |description=Frontend module registration for the agent interface.
@@ Line 3,791: / Line 3,584: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminRole
 |description=Frontend module registration for the agent interface.
@@ Line 3,815: / Line 3,607: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminRoleUser
 |description=Frontend module registration for the agent interface.
@@ Line 3,839: / Line 3,630: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminRoleGroup
 |description=Frontend module registration for the agent interface.
@@ Line 3,863: / Line 3,653: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminSMIME
 |description=Frontend module registration for the agent interface.
@@ Line 3,887: / Line 3,676: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminPGP
 |description=Frontend module registration for the agent interface.
@@ Line 3,911: / Line 3,699: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminMailAccount
 |description=Frontend module registration for the agent interface.
@@ Line 3,935: / Line 3,722: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminPostMasterFilter
 |description=Frontend module registration for the agent interface.
@@ Line 3,959: / Line 3,745: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminEmail
 |description=Frontend module registration for the agent interface.
@@ Line 3,983: / Line 3,768: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminSession
 |description=Frontend module registration for the agent interface.
@@ Line 4,007: / Line 3,791: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminPerformanceLog
 |description=Frontend module registration for the agent interface.
@@ Line 4,036: / Line 3,819: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminLog
 |description=Frontend module registration for the agent interface.
@@ Line 4,060: / Line 3,842: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminSelectBox
 |description=Frontend module registration for the agent interface.
@@ Line 4,084: / Line 3,865: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AdminPackageManager
 |description=Frontend module registration for the agent interface.
@@ Line 4,108: / Line 3,888: @@
 };</pre>
 }}
+=== Frontend::Agent ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::AgentAgentLogo
+|key=AgentLogo
 |description=The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
 |group=Framework
@@ Line 4,124: / Line 3,904: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=AgentLoginLogo
 |description=The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
@@ Line 4,137: / Line 3,916: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LoginURL
 |description=Defines an alternate URL, where the login link refers to.
@@ Line 4,147: / Line 3,925: @@
 |config=<pre>$Self->{'LoginURL'} =  'http://host.example.com/login.html';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LogoutURL
 |description=Defines an alternate URL, where the logout link refers to.
@@ Line 4,157: / Line 3,934: @@
 |config=<pre>$Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreApplicationModule###AgentInfo
 |description=Defines a useful module to load specific user options or to display news.
@@ Line 4,167: / Line 3,943: @@
 |config=<pre>$Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=InfoKey
 |description=Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
@@ Line 4,177: / Line 3,952: @@
 |config=<pre>$Self->{'InfoKey'} =  'wpt22';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=InfoFile
 |description=File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
@@ Line 4,187: / Line 3,961: @@
 |config=<pre>$Self->{'InfoFile'} =  'AgentInfo';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=LostPassword
 |description=Activates lost password feature for agents, in the agent interface.
@@ Line 4,197: / Line 3,970: @@
 |config=<pre>$Self->{'LostPassword'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=ShowMotd
 |description=Shows the message of the day on login screen of the agent interface.
@@ Line 4,207: / Line 3,979: @@
 |config=<pre>$Self->{'ShowMotd'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationSubjectLostPasswordToken
 |description=Defines the subject for notification mails sent to agents, with token about new requested password.
@@ Line 4,217: / Line 3,988: @@
 |config=<pre>$Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationBodyLostPasswordToken
 |description=Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
@@ Line 4,226: / Line 3,996: @@
 |required=1
 |config=<pre>$Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
 You or someone impersonating you has requested to change your OTRS
 password.
 If you want to do this, click on the link below. You will receive another email containing the password.
 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
 If you did not request a new password, please ignore this email.
              ';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationSubjectLostPassword
 |description=Defines the subject for notification mails sent to agents, about new password.
@@ Line 4,247: / Line 4,012: @@
 |config=<pre>$Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=NotificationBodyLostPassword
 |description=Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
@@ Line 4,256: / Line 4,020: @@
 |required=1
 |config=<pre>$Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
 Here\'s your new OTRS password.
 New password: <OTRS_NEWPW>
 You can log in via the following URL:
 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
              ';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=OpenMainMenuOnHover
 |description=If enabled, the first level of the main menu opens on mouse hover (instead of click only).
@@ Line 4,277: / Line 4,035: @@
 |config=<pre>$Self->{'OpenMainMenuOnHover'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::Skin###000-default
 |description=Default skin for interface.
@@ Line 4,292: / Line 4,049: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::Skin###001-ivory
 |description=Balanced white skin by Felix Niklas.
@@ Line 4,307: / Line 4,063: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::Skin###001-slim
 |description=Experimental "Slim" skin which tries to save screen space for power users.
@@ Line 4,322: / Line 4,077: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Agent::DefaultSelectedSkin::HostBased
 |description=It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
@@ Line 4,335: / Line 4,089: @@
 };</pre>
 }}
+=== Frontend::Agent::Dashboard ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::DashboardDashboardBackend###0000-ProductNotify
+|key=DashboardBackend###0000-ProductNotify
 |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
 |group=Framework
@@ Line 4,354: / Line 4,108: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DashboardBackend###0400-UserOnline
 |description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
@@ Line 4,377: / Line 4,130: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DashboardBackend###0410-RSS
 |description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
@@ Line 4,397: / Line 4,149: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DashboardBackend###0200-Image
 |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
@@ Line 4,419: / Line 4,170: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DashboardBackend###0210-MOTD
 |description=Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
@@ Line 4,435: / Line 4,185: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=DashboardBackend###0300-IFrame
 |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
@@ Line 4,462: / Line 4,211: @@
 };</pre>
 }}
+=== Frontend::Agent::ModuleMetaHead ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-Refresh
+|key=Frontend::HeaderMetaModule###100-Refresh
 |description=Defines the module to generate html refresh headers of html sites.
 |group=Framework
@@ Line 4,474: / Line 4,223: @@
 };</pre>
 }}
+=== Frontend::Agent::ModuleNotify ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheck
+|key=Frontend::NotifyModule###100-CharsetCheck
 |description=Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
 |group=Framework
@@ Line 4,486: / Line 4,235: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::NotifyModule###200-UID-Check
 |description=Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
@@ Line 4,498: / Line 4,246: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::NotifyModule###300-ShowAgentOnline
 |description=Defines the module that shows all the currently logged in agents in the agent interface.
@@ Line 4,512: / Line 4,259: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::NotifyModule###400-ShowCustomerOnline
 |description=Defines the module that shows all the currently loged in customers in the agent interface.
@@ Line 4,526: / Line 4,272: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::NotifyModule###900-Generic
 |description=Defines the module that shows a generic notify in the agent interface.
@@ Line 4,542: / Line 4,287: @@
 };</pre>
 }}
+=== Frontend::Agent::ModuleRegistration ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::ModuleRegistrationFrontend::Module###Logout
+|key=Frontend::Module###Logout
 |description=Frontend module registration for the agent interface.
 |group=Framework
@@ Line 4,556: / Line 4,301: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentDashboard
 |description=Frontend module registration for the agent interface.
@@ Line 4,592: / Line 4,336: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentPreferences
 |description=Frontend module registration for the agent interface.
@@ Line 4,606: / Line 4,349: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###PictureUpload
 |description=Frontend module registration for the agent interface.
@@ Line 4,620: / Line 4,362: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentSpelling
 |description=Frontend module registration for the agent interface.
@@ Line 4,639: / Line 4,380: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###SpellingInline
 |description=Frontend module registration for the agent interface.
@@ Line 4,653: / Line 4,393: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentBook
 |description=Frontend module registration for the agent interface.
@@ Line 4,672: / Line 4,411: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentLinkObject
 |description=Frontend module registration for the agent interface.
@@ Line 4,686: / Line 4,424: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentInfo
 |description=Frontend module registration for the agent interface.
@@ Line 4,700: / Line 4,437: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentSearch
 |description=Frontend module registration for the agent interface.
@@ Line 4,714: / Line 4,450: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerFrontend::Module###SpellingInline
 |description=Frontend module registration for the customer interface.
@@ Line 4,728: / Line 4,463: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentHTMLReference
 |description=Frontend module registration for the agent interface.
@@ Line 4,753: / Line 4,487: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Frontend::Module###AgentStats
 |description=Frontend module registration for the agent interface.
@@ Line 4,833: / Line 4,566: @@
 };</pre>
 }}
+=== Frontend::Agent::NavBarModule ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompany
+|key=Frontend::NavBarModule###6-CustomerCompany
 |description=Frontend module registration (disable company link if no company feature is used).
 |group=Framework
@@ Line 4,845: / Line 4,578: @@
 };</pre>
 }}
+=== Frontend::Agent::Preferences ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::PreferencesPreferencesTableValue
+|key=PreferencesTableValue
 |description=Defines the name of the column to store the data in the preferences table.
 |group=Framework
@@ Line 4,855: / Line 4,588: @@
 |config=<pre>$Self->{'PreferencesTableValue'} =  'preferences_value';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesTableUserID
 |description=Defines the name of the column to store the user identifier in the preferences table.
@@ Line 4,865: / Line 4,597: @@
 |config=<pre>$Self->{'PreferencesTableUserID'} =  'user_id';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesView
 |description=Sets the display order of the different items in the preferences view.
@@ Line 4,879: / Line 4,610: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###Password
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 4,902: / Line 4,632: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###SpellDict
 |description=Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
@@ Line 4,925: / Line 4,654: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###Comment
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 4,945: / Line 4,673: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###FreeText
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 4,965: / Line 4,692: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###Language
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 4,983: / Line 4,709: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###Skin
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 5,001: / Line 4,726: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###Theme
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 5,019: / Line 4,743: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###OutOfOffice
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 5,038: / Line 4,761: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###TimeZone
 |description=Defines the config parameters of this item, to be shown in the preferences view.
@@ Line 5,056: / Line 4,778: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesGroups###CSVSeparator
 |description=Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
@@ Line 5,083: / Line 4,804: @@
 };</pre>
 }}
+=== Frontend::Agent::SearchRouter ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::SearchRouterFrontend::SearchDefault
+|key=Frontend::SearchDefault
 |description=Search backend default router.
 |group=Framework
@@ Line 5,093: / Line 4,814: @@
 |config=<pre>$Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';</pre>
 }}
+=== Frontend::Agent::Stats ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Agent::StatsStats::SearchPageShown
+|key=Stats::SearchPageShown
 |description=Defines the default maximum number of search results shown on the overview page.
 |group=Framework
@@ Line 5,103: / Line 4,824: @@
 |config=<pre>$Self->{'Stats::SearchPageShown'} =  '20';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::DefaultSelectedDynamicObject
 |description=Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
@@ Line 5,113: / Line 4,833: @@
 |config=<pre>$Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::DefaultSelectedPermissions
 |description=Defines the default selection at the drop down menu for permissions (Form: Common Specification).
@@ Line 5,125: / Line 4,844: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::DefaultSelectedFormat
 |description=Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
@@ Line 5,138: / Line 4,856: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::SearchLimit
 |description=Defines the search limit for the stats.
@@ Line 5,148: / Line 4,865: @@
 |config=<pre>$Self->{'Stats::SearchLimit'} =  '500';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::Format
 |description=Defines all the possible stats output formats.
@@ Line 5,168: / Line 4,884: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::GraphSize
 |description=Sets the size of the statistic graph.
@@ Line 5,182: / Line 4,897: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::TimeType
 |description=Sets the time type which should be shown.
@@ Line 5,192: / Line 4,906: @@
 |config=<pre>$Self->{'Stats::TimeType'} =  'Extended';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::ExchangeAxis
 |description=Allows agents to exchange the axis of a stat if they generate one.
@@ Line 5,202: / Line 4,915: @@
 |config=<pre>$Self->{'Stats::ExchangeAxis'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::UseAgentElementInStats
 |description=Allows agents to generate individual-related stats.
@@ Line 5,212: / Line 4,924: @@
 |config=<pre>$Self->{'Stats::UseAgentElementInStats'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Stats::CustomerIDAsMultiSelect
 |description=Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
@@ Line 5,222: / Line 4,933: @@
 |config=<pre>$Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';</pre>
 }}
+=== Frontend::Customer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::CustomerCustomerHeadline
+|key=CustomerHeadline
 |description=The headline shown in the customer interface.
 |group=Framework
@@ Line 5,232: / Line 4,943: @@
 |config=<pre>$Self->{'CustomerHeadline'} =  'Example Company Support';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerLogo
 |description=The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
@@ Line 5,248: / Line 4,958: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelUserID
 |description=Defines the user identifier for the customer panel.
@@ Line 5,258: / Line 4,967: @@
 |config=<pre>$Self->{'CustomerPanelUserID'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerGroupSupport
 |description=Activates support for customer groups.
@@ Line 5,268: / Line 4,976: @@
 |config=<pre>$Self->{'CustomerGroupSupport'} =  '0';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerGroupAlwaysGroups
 |description=Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
@@ Line 5,280: / Line 4,987: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelLoginURL
 |description=Defines an alternate login URL for the customer panel..
@@ Line 5,290: / Line 4,996: @@
 |config=<pre>$Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelLogoutURL
 |description=Defines an alternate logout URL for the customer panel.
@@ Line 5,300: / Line 5,005: @@
 |config=<pre>$Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';</pre>
 }}
+=== Frontend::Customer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::CustomerUser::Item###1-GoogleMaps
+|key=User::Item###1-GoogleMaps
 |description=Defines a customer item, which generates a google maps icon at the end of a customer info block.
 |group=Framework
@@ Line 5,319: / Line 5,024: @@
 };</pre>
 }}
+=== Frontend::Customer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::CustomerUser::Item###2-Google
+|key=User::Item###2-Google
 |description=Defines a customer item, which generates a google icon at the end of a customer info block.
 |group=Framework
@@ Line 5,338: / Line 5,043: @@
 };</pre>
 }}
+=== Frontend::Customer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::CustomerUser::Item###2-LinkedIn
+|key=User::Item###2-LinkedIn
 |description=Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
 |group=Framework
@@ Line 5,357: / Line 5,062: @@
 };</pre>
 }}
+=== Frontend::Customer ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::CustomerUser::Item###3-XING
+|key=User::Item###3-XING
 |description=Defines a customer item, which generates a XING icon at the end of a customer info block.
 |group=Framework
@@ Line 5,376: / Line 5,081: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelPreApplicationModule###CustomerAccept
 |description=This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
@@ Line 5,386: / Line 5,090: @@
 |config=<pre>$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanel::InfoKey
 |description=Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
@@ Line 5,396: / Line 5,099: @@
 |config=<pre>$Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanel::InfoFile
 |description=Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
@@ Line 5,406: / Line 5,108: @@
 |config=<pre>$Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelLostPassword
 |description=Activates lost password feature for customers.
@@ Line 5,416: / Line 5,117: @@
 |config=<pre>$Self->{'CustomerPanelLostPassword'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelCreateAccount
 |description=Enables customers to create their own accounts.
@@ Line 5,426: / Line 5,126: @@
 |config=<pre>$Self->{'CustomerPanelCreateAccount'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelSubjectLostPasswordToken
 |description=Defines the subject for notification mails sent to customers, with token about new requested password.
@@ Line 5,436: / Line 5,135: @@
 |config=<pre>$Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelBodyLostPasswordToken
 |description=Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
@@ Line 5,445: / Line 5,143: @@
 |required=1
 |config=<pre>$Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
 You or someone impersonating you has requested to change your OTRS
 password.
 If you want to do this, click on this link. You will receive another email containing the password.
 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
 If you did not request a new password, please ignore this email.
              ';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelSubjectLostPassword
 |description=Defines the subject for notification mails sent to customers, about new password.
@@ Line 5,466: / Line 5,159: @@
 |config=<pre>$Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelBodyLostPassword
 |description=Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
@@ Line 5,475: / Line 5,167: @@
 |required=1
 |config=<pre>$Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
 New password: <OTRS_NEWPW>
 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
              ';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelSubjectNewAccount
 |description=Defines the subject for notification mails sent to customers, about new account.
@@ Line 5,492: / Line 5,180: @@
 |config=<pre>$Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPanelBodyNewAccount
 |description=Defines the body text for notification mails sent to customers, about new account.
@@ Line 5,501: / Line 5,188: @@
 |required=1
 |config=<pre>$Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,
 You or someone impersonating you has created a new OTRS account for
 you.
 Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
 User name: <OTRS_USERLOGIN>
 Password : <OTRS_USERPASSWORD>
 You can log in via the following URL. We encourage you to change your password
 via the Preferences button after logging in.
 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
              ';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::Skin###000-default
 |description=Default skin for OTRS 3.0 interface.
@@ Line 5,530: / Line 5,212: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Loader::Customer::SelectedSkin
 |description=The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
@@ Line 5,540: / Line 5,221: @@
 |config=<pre>$Self->{'Loader::Customer::SelectedSkin'} =  'default';</pre>
 }}
+=== Frontend::Customer::Auth ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Customer::AuthCustomer::AuthModule
+|key=Customer::AuthModule
 |description=Defines the module to authenticate customers.
 |group=Framework
@@ Line 5,550: / Line 5,231: @@
 |config=<pre>$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::CryptType
 |description=If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
@@ Line 5,560: / Line 5,240: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::Table
 |description=If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
@@ Line 5,570: / Line 5,249: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::CustomerKey
 |description=If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
@@ Line 5,580: / Line 5,258: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::CustomerPassword
 |description=If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
@@ Line 5,590: / Line 5,267: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::DSN
 |description=If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
@@ Line 5,600: / Line 5,276: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::User
 |description=If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
@@ Line 5,610: / Line 5,285: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::User'} =  'some_user';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::Password
 |description=If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
@@ Line 5,620: / Line 5,294: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::Password'} =  'some_password';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::DB::Type
 |description=If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
@@ Line 5,630: / Line 5,303: @@
 |config=<pre>$Self->{'Customer::AuthModule::DB::Type'} =  'mysql';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::HTTPBasicAuth::Replace
 |description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
@@ Line 5,640: / Line 5,312: @@
 |config=<pre>$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
 |description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
@@ Line 5,650: / Line 5,321: @@
 |config=<pre>$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::Host
 |description=If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
@@ Line 5,660: / Line 5,330: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::BaseDN
 |description=If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
@@ Line 5,670: / Line 5,339: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::UID
 |description=If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
@@ Line 5,680: / Line 5,348: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::GroupDN
 |description=If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
@@ Line 5,690: / Line 5,357: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::AccessAttr
 |description=If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
@@ Line 5,700: / Line 5,366: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::UserAttr
 |description=If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
@@ Line 5,710: / Line 5,375: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::SearchUserDN
 |description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
@@ Line 5,720: / Line 5,384: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::SearchUserPw
 |description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
@@ Line 5,730: / Line 5,393: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::AlwaysFilter
 |description=If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
@@ Line 5,740: / Line 5,402: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::UserSuffix
 |description=If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
@@ Line 5,750: / Line 5,411: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::Params
 |description=If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
@@ Line 5,765: / Line 5,425: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::LDAP::Die
 |description=If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
@@ Line 5,775: / Line 5,434: @@
 |config=<pre>$Self->{'Customer::AuthModule::LDAP::Die'} =  '1';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::Radius::Host
 |description=If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
@@ Line 5,785: / Line 5,443: @@
 |config=<pre>$Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::Radius::Password
 |description=If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
@@ Line 5,795: / Line 5,452: @@
 |config=<pre>$Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=Customer::AuthModule::Radius::Die
 |description=If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
@@ Line 5,805: / Line 5,461: @@
 |config=<pre>$Self->{'Customer::AuthModule::Radius::Die'} =  '1';</pre>
 }}
+=== Frontend::Customer::ModuleMetaHead ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-Refresh
+|key=CustomerFrontend::HeaderMetaModule###1-Refresh
 |description=Defines the module to generate html refresh headers of html sites, in the customer interface.
 |group=Framework
@@ Line 5,817: / Line 5,473: @@
 };</pre>
 }}
+=== Frontend::Customer::ModuleNotify ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnline
+|key=CustomerFrontend::NotifyModule###1-ShowAgentOnline
 |description=Defines the module that shows the currently loged in agents in the customer interface.
 |group=Framework
@@ Line 5,831: / Line 5,487: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerFrontend::NotifyModule###1-ShowCustomerOnline
 |description=Defines the module that shows the currently loged in customers in the customer interface.
@@ Line 5,844: / Line 5,499: @@
 };</pre>
 }}
+=== Frontend::Customer::ModuleRegistration ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###Logout
+|key=CustomerFrontend::Module###Logout
 |description=Frontend module registration for the customer interface.
 |group=Framework
@@ Line 5,858: / Line 5,513: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerFrontend::Module###CustomerPreferences
 |description=Frontend module registration for the customer interface.
@@ Line 5,872: / Line 5,526: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerFrontend::Module###CustomerAccept
 |description=Frontend module registration for the customer interface.
@@ Line 5,886: / Line 5,539: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerFrontend::Module###PictureUpload
 |description=Frontend module registration for the customer interface.
@@ Line 5,900: / Line 5,552: @@
 };</pre>
 }}
+=== Frontend::Customer::Preferences ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Customer::PreferencesPreferencesTable
+|key=PreferencesTable
 |description=Defines the name of the table, where the customer preferences are stored.
 |group=Framework
@@ Line 5,910: / Line 5,562: @@
 |config=<pre>$Self->{'PreferencesTable'} =  'user_preferences';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PreferencesTableKey
 |description=Defines the column to store the keys for the preferences table.
@@ Line 5,920: / Line 5,571: @@
 |config=<pre>$Self->{'PreferencesTableKey'} =  'preferences_key';</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferences
 |description=Defines the parameters for the customer preferences table.
@@ Line 5,938: / Line 5,588: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesView
 |description=Sets the order of the different items in the customer preferences view.
@@ Line 5,951: / Line 5,600: @@
 ];</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###Password
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 5,973: / Line 5,621: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###Language
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 5,991: / Line 5,638: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###Theme
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 6,009: / Line 5,655: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###TimeZone
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 6,027: / Line 5,672: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###PGP
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 6,045: / Line 5,689: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=CustomerPreferencesGroups###SMIME
 |description=Defines all the parameters for this item in the customer preferences.
@@ Line 6,063: / Line 5,706: @@
 };</pre>
 }}
+=== Frontend::Public ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::PublicPublicFrontend::CommonParam###Action
+|key=PublicFrontend::CommonParam###Action
 |description=Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
 |group=Framework
@@ Line 6,073: / Line 5,716: @@
 |config=<pre>$Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';</pre>
 }}
+=== Frontend::Public::ModuleRegistration ===
-{{otrs/Conv
+{{otrs/ConfigTable
-|key=Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefault
+|key=PublicFrontend::Module###PublicDefault
 |description=Frontend module registration for the agent interface.
 |group=Framework
@@ Line 6,087: / Line 5,730: @@
 };</pre>
 }}
+{{otrs/ConfigTable
-{{otrs/Conv
 |key=PublicFrontend::Module###PublicRepository
 |description=Frontend module registration for the agent interface.
@@ Line 6,101: / Line 5,743: @@
 };</pre>
 }}
-</onlyinclude>

Book:OTRS 3.0 - Admin Manual/Appendix B

From open-support.info

Revision as of 05:29, 23 April 2011

Contents

Framework

Core

Core::LinkObject

Core::Log

Core::MIME-Viewer

Core::MirrorDB

Core::MirrorDB

Core::MirrorDB

Core::PDF

Core::Package

Core::PerformanceLog

Core::SOAP

Core::Sendmail

Core::Session

Core::SpellChecker

Core::Stats

Core::Stats::Graph

Core::Time

Core::Time::Calendar1

Core::Time::Calendar2

Core::Time::Calendar3

Core::Time::Calendar4

Core::Time::Calendar5

Core::Time::Calendar6

Core::Time::Calendar7

Core::Time::Calendar8

Core::Time::Calendar9

Core::Web

Core::WebUserAgent

Crypt::PGP

Crypt::SMIME

Frontend::Admin::AdminCustomerUser

Frontend::Admin::ModuleRegistration

Frontend::Agent

Frontend::Agent::Dashboard

Frontend::Agent::ModuleMetaHead

Frontend::Agent::ModuleNotify

Frontend::Agent::ModuleRegistration

Frontend::Agent::NavBarModule

Frontend::Agent::Preferences

Frontend::Agent::SearchRouter

Frontend::Agent::Stats

Frontend::Customer

Frontend::Customer

Frontend::Customer

Frontend::Customer

Frontend::Customer

Frontend::Customer::Auth

Frontend::Customer::ModuleMetaHead

Frontend::Customer::ModuleNotify

Frontend::Customer::ModuleRegistration

Frontend::Customer::Preferences

Frontend::Public

Frontend::Public::ModuleRegistration

Personal tools

Namespaces

Variants

Views

Actions

Search

Navigation

Toolbox