Test2

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Revision as of 05:49, 23 April 2011 (view source) Dick6809 (Talk | contribs) m ← Older edit		Revision as of 05:51, 23 April 2011 (view source) Dick6809 (Talk | contribs) m Newer edit →
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	== Ticket ==		== Ticket ==
	=== Core ===		=== Core ===
-	{{#ifeq:6|0|=== Core ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketCoreOTRSEscalationEvents::DecayTime|Core|}}	+	|key=TicketOTRSEscalationEvents::DecayTime
	|description=The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.		|description=The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';</pre>		|config=<pre>$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::ArticleFreeText ===|}}	+	=== Core::ArticleFreeText ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::ArticleFreeTextArticleFreeKey1|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey1
	|description=Defines the indicated free key field for articles to add a new article attribute.		|description=Defines the indicated free key field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeKey1::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey1::DefaultSelection
	|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeKey1::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'ArticleFreeKey1::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText1|Core::ArticleFreeText|}}	+	|key=ArticleFreeText1
	|description=Defines the indicated free text field for articles to add a new article attribute.		|description=Defines the indicated free text field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText1::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeText1::DefaultSelection
	|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';</pre>		|config=<pre>$Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeKey2|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey2
	|description=Defines the indicated free key field for articles to add a new article attribute.		|description=Defines the indicated free key field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeKey2::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey2::DefaultSelection
	|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeKey2::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'ArticleFreeKey2::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText2|Core::ArticleFreeText|}}	+	|key=ArticleFreeText2
	|description=Defines the indicated free text field for articles to add a new article attribute.		|description=Defines the indicated free text field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText2::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeText2::DefaultSelection
	|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';</pre>		|config=<pre>$Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeKey3|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey3
	|description=Defines the indicated free key field for articles to add a new article attribute.		|description=Defines the indicated free key field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeKey3::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeKey3::DefaultSelection
	|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeKey3::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'ArticleFreeKey3::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText3|Core::ArticleFreeText|}}	+	|key=ArticleFreeText3
	|description=Defines the indicated free text field for articles to add a new article attribute.		|description=Defines the indicated free text field for articles to add a new article attribute.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::ArticleFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleFreeText3::DefaultSelection|Core::ArticleFreeText|}}	+	|key=ArticleFreeText3::DefaultSelection
	|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';</pre>		|config=<pre>$Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::FulltextSearch ===|}}	+	=== Core::FulltextSearch ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::FulltextSearchTicket::SearchIndexModule|Core::FulltextSearch|}}	+	|key=Ticket::SearchIndexModule
	|description=Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".		|description=Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';</pre>		|config=<pre>$Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::FulltextSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::SearchIndex::Attribute|Core::FulltextSearch|}}	+	|key=Ticket::SearchIndex::Attribute
	|description=		|description=
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::FulltextSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###98-ArticleSearchIndex|Core::FulltextSearch|}}	+	|key=Ticket::EventModulePost###98-ArticleSearchIndex
	|description=Builds an article index right after the article's creation.		|description=Builds an article index right after the article's creation.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::LinkObject ===|}}	+	=== Core::LinkObject ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::LinkObjectLinkObject::PossibleLink###0200|Core::LinkObject|}}	+	|key=LinkObject::PossibleLink###0200
	|description=Links 2 tickets with a "Normal" type link.		|description=Links 2 tickets with a "Normal" type link.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::LinkObject ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:LinkObject::PossibleLink###0201|Core::LinkObject|}}	+	|key=LinkObject::PossibleLink###0201
	|description=Links 2 tickets with a "ParentChild" type link.		|description=Links 2 tickets with a "ParentChild" type link.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::PostMaster ===|}}	+	=== Core::PostMaster ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::PostMasterPostmasterMaxEmails|Core::PostMaster|}}	+	|key=PostmasterMaxEmails
	|description=Maximal auto email responses to own email-address a day (Loop-Protection).		|description=Maximal auto email responses to own email-address a day (Loop-Protection).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterMaxEmails'} =  '40';</pre>		|config=<pre>$Self->{'PostmasterMaxEmails'} =  '40';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMasterMaxEmailSize|Core::PostMaster|}}	+	|key=PostMasterMaxEmailSize
	|description=Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).		|description=Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostMasterMaxEmailSize'} =  '16384';</pre>		|config=<pre>$Self->{'PostMasterMaxEmailSize'} =  '16384';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMasterReconnectMessage|Core::PostMaster|}}	+	|key=PostMasterReconnectMessage
	|description=The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.		|description=The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostMasterReconnectMessage'} =  '20';</pre>		|config=<pre>$Self->{'PostMasterReconnectMessage'} =  '20';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:LoopProtectionModule|Core::PostMaster|}}	+	|key=LoopProtectionModule
	|description=Default loop protection module.		|description=Default loop protection module.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';</pre>		|config=<pre>$Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:LoopProtectionLog|Core::PostMaster|}}	+	|key=LoopProtectionLog
	|description=Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).		|description=Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'LoopProtectionLog'} =  '<OTRS_|config_Home>/var/log/LoopProtection';</pre>		|config=<pre>$Self->{'LoopProtectionLog'} =  '<OTRS_|config_Home>/var/log/LoopProtection';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterAutoHTML2Text|Core::PostMaster|}}	+	|key=PostmasterAutoHTML2Text
	|description=Converts HTML mails into text messages.		|description=Converts HTML mails into text messages.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterAutoHTML2Text'} =  '1';</pre>		|config=<pre>$Self->{'PostmasterAutoHTML2Text'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpSearchInReferences|Core::PostMaster|}}	+	|key=PostmasterFollowUpSearchInReferences
	|description=Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.		|description=Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpSearchInReferences'} =  '0';</pre>		|config=<pre>$Self->{'PostmasterFollowUpSearchInReferences'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpSearchInBody|Core::PostMaster|}}	+	|key=PostmasterFollowUpSearchInBody
	|description=Executes follow up mail body checks in mails that don't have a ticket number in the subject.		|description=Executes follow up mail body checks in mails that don't have a ticket number in the subject.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpSearchInBody'} =  '0';</pre>		|config=<pre>$Self->{'PostmasterFollowUpSearchInBody'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpSearchInAttachment|Core::PostMaster|}}	+	|key=PostmasterFollowUpSearchInAttachment
	|description=Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.		|description=Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';</pre>		|config=<pre>$Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpSearchInRaw|Core::PostMaster|}}	+	|key=PostmasterFollowUpSearchInRaw
	|description=Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.		|description=Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpSearchInRaw'} =  '0';</pre>		|config=<pre>$Self->{'PostmasterFollowUpSearchInRaw'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterUserID|Core::PostMaster|}}	+	|key=PostmasterUserID
	|description=Specifies user id of the postmaster data base.		|description=Specifies user id of the postmaster data base.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterUserID'} =  '1';</pre>		|config=<pre>$Self->{'PostmasterUserID'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterDefaultQueue|Core::PostMaster|}}	+	|key=PostmasterDefaultQueue
	|description=Defines the postmaster default queue.		|description=Defines the postmaster default queue.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterDefaultQueue'} =  'Raw';</pre>		|config=<pre>$Self->{'PostmasterDefaultQueue'} =  'Raw';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterDefaultPriority|Core::PostMaster|}}	+	|key=PostmasterDefaultPriority
	|description=Defines the default priority of new tickets.		|description=Defines the default priority of new tickets.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterDefaultPriority'} =  '3 normal';</pre>		|config=<pre>$Self->{'PostmasterDefaultPriority'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterDefaultState|Core::PostMaster|}}	+	|key=PostmasterDefaultState
	|description=Defines the default state of new tickets.		|description=Defines the default state of new tickets.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterDefaultState'} =  'new';</pre>		|config=<pre>$Self->{'PostmasterDefaultState'} =  'new';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpState|Core::PostMaster|}}	+	|key=PostmasterFollowUpState
	|description=Defines the state of a ticket if it gets a follow-up.		|description=Defines the state of a ticket if it gets a follow-up.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpState'} =  'open';</pre>		|config=<pre>$Self->{'PostmasterFollowUpState'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpStateClosed|Core::PostMaster|}}	+	|key=PostmasterFollowUpStateClosed
	|description=Defines the state of a ticket if it gets a follow-up and the ticket was already closed.		|description=Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpStateClosed'} =  'open';</pre>		|config=<pre>$Self->{'PostmasterFollowUpStateClosed'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner|Core::PostMaster|}}	+	|key=PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
	|description=Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).		|description=Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
	|group=Ticket		|group=Ticket
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	|config=<pre>$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';</pre>		|config=<pre>$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostmasterX-Header|Core::PostMaster|}}	+	|key=PostmasterX-Header
	|description=Defines all the X-headers that should be scanned.		|description=Defines all the X-headers that should be scanned.
	|group=Ticket		|group=Ticket
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	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###1-Match|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###1-Match
	|description=Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.		|description=Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###2-Match|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###2-Match
	|description=Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.		|description=Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###3-NewTicketReject|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###3-NewTicketReject
	|description=Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.		|description=Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
	|group=Ticket		|group=Ticket
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	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule::NewTicketReject::Subject|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule::NewTicketReject::Subject
	|description=Defines the subject for rejected emails.		|description=Defines the subject for rejected emails.
	|group=Ticket		|group=Ticket
Line 610:		Line 610:
	|config=<pre>$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';</pre>		|config=<pre>$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule::NewTicketReject::Body|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule::NewTicketReject::Body
	|description=Defines the body text for rejected emails.		|description=Defines the body text for rejected emails.
	|group=Ticket		|group=Ticket
Line 631:		Line 631:
	';</pre>		';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###4-CMD|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###4-CMD
	|description=CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).		|description=CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
	|group=Ticket		|group=Ticket
Line 647:		Line 647:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###5-SpamAssassin|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###5-SpamAssassin
	|description=Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.		|description=Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
	|group=Ticket		|group=Ticket
Line 663:		Line 663:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###6-SpamAssassin|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###6-SpamAssassin
	|description=Spam Assassin example setup. Moves marked mails to spam queue.		|description=Spam Assassin example setup. Moves marked mails to spam queue.
	|group=Ticket		|group=Ticket
Line 679:		Line 679:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PreFilterModule###000-MatchDBSource|Core::PostMaster|}}	+	|key=PostMaster::PreFilterModule###000-MatchDBSource
	|description=Module to use database filter storage.		|description=Module to use database filter storage.
	|group=Ticket		|group=Ticket
Line 691:		Line 691:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck|Core::PostMaster|}}	+	|key=PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
	|description=Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.		|description=Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.
	|group=Ticket		|group=Ticket
Line 705:		Line 705:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::PostMaster ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:SendNoAutoResponseRegExp|Core::PostMaster|}}	+	|key=SendNoAutoResponseRegExp
	|description=If this regex matches, no message will be send by the autoresponder.		|description=If this regex matches, no message will be send by the autoresponder.
	|group=Ticket		|group=Ticket
Line 715:		Line 715:
	|config=<pre>$Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';</pre>		|config=<pre>$Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::Stats ===|}}	+	=== Core::Stats ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::StatsStats::DynamicObjectRegistration###Ticket|Core::Stats|}}	+	|key=Stats::DynamicObjectRegistration###Ticket
	|description=Module to generate ticket statistics.		|description=Module to generate ticket statistics.
	|group=Ticket		|group=Ticket
Line 727:		Line 727:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Stats ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Stats::DynamicObjectRegistration###TicketList|Core::Stats|}}	+	|key=Stats::DynamicObjectRegistration###TicketList
	|description=Determines if the statistics module may generate ticket lists.		|description=Determines if the statistics module may generate ticket lists.
	|group=Ticket		|group=Ticket
Line 739:		Line 739:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Stats ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Stats::DynamicObjectRegistration###TicketAccountedTime|Core::Stats|}}	+	|key=Stats::DynamicObjectRegistration###TicketAccountedTime
	|description=Module to generate accounted time ticket statistics.		|description=Module to generate accounted time ticket statistics.
	|group=Ticket		|group=Ticket
Line 751:		Line 751:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Stats ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Stats::DynamicObjectRegistration###TicketSolutionResponseTime|Core::Stats|}}	+	|key=Stats::DynamicObjectRegistration###TicketSolutionResponseTime
	|description=Module to generate ticket solution and response time statistics.		|description=Module to generate ticket solution and response time statistics.
	|group=Ticket		|group=Ticket
Line 763:		Line 763:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::Ticket ===|}}	+	=== Core::Ticket ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketTicket::Hook|Core::Ticket|}}	+	|key=Ticket::Hook
	|description=The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.		|description=The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
	|group=Ticket		|group=Ticket
Line 773:		Line 773:
	|config=<pre>$Self->{'Ticket::Hook'} =  'Ticket#';</pre>		|config=<pre>$Self->{'Ticket::Hook'} =  'Ticket#';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::HookDivider|Core::Ticket|}}	+	|key=Ticket::HookDivider
	|description=The divider between TicketHook and ticket number. E.g ': '.		|description=The divider between TicketHook and ticket number. E.g ': '.
	|group=Ticket		|group=Ticket
Line 783:		Line 783:
	|config=<pre>$Self->{'Ticket::HookDivider'} =  '';</pre>		|config=<pre>$Self->{'Ticket::HookDivider'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::SubjectSize|Core::Ticket|}}	+	|key=Ticket::SubjectSize
	|description=Max size of the subjects in an email reply.		|description=Max size of the subjects in an email reply.
	|group=Ticket		|group=Ticket
Line 793:		Line 793:
	|config=<pre>$Self->{'Ticket::SubjectSize'} =  '100';</pre>		|config=<pre>$Self->{'Ticket::SubjectSize'} =  '100';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::SubjectRe|Core::Ticket|}}	+	|key=Ticket::SubjectRe
	|description=The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.		|description=The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
	|group=Ticket		|group=Ticket
Line 803:		Line 803:
	|config=<pre>$Self->{'Ticket::SubjectRe'} =  'Re';</pre>		|config=<pre>$Self->{'Ticket::SubjectRe'} =  'Re';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::SubjectFwd|Core::Ticket|}}	+	|key=Ticket::SubjectFwd
	|description=The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.		|description=The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
	|group=Ticket		|group=Ticket
Line 813:		Line 813:
	|config=<pre>$Self->{'Ticket::SubjectFwd'} =  'Fwd';</pre>		|config=<pre>$Self->{'Ticket::SubjectFwd'} =  'Fwd';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::SubjectFormat|Core::Ticket|}}	+	|key=Ticket::SubjectFormat
	|description=The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.		|description=The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.
	|group=Ticket		|group=Ticket
Line 823:		Line 823:
	|config=<pre>$Self->{'Ticket::SubjectFormat'} =  'Left';</pre>		|config=<pre>$Self->{'Ticket::SubjectFormat'} =  'Left';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CustomQueue|Core::Ticket|}}	+	|key=Ticket::CustomQueue
	|description=Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.		|description=Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
	|group=Ticket		|group=Ticket
Line 833:		Line 833:
	|config=<pre>$Self->{'Ticket::CustomQueue'} =  'My Queues';</pre>		|config=<pre>$Self->{'Ticket::CustomQueue'} =  'My Queues';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::NewArticleIgnoreSystemSender|Core::Ticket|}}	+	|key=Ticket::NewArticleIgnoreSystemSender
	|description=Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).		|description=Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).
	|group=Ticket		|group=Ticket
Line 843:		Line 843:
	|config=<pre>$Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ChangeOwnerToEveryone|Core::Ticket|}}	+	|key=Ticket::ChangeOwnerToEveryone
	|description=Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.		|description=Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
	|group=Ticket		|group=Ticket
Line 853:		Line 853:
	|config=<pre>$Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Responsible|Core::Ticket|}}	+	|key=Ticket::Responsible
	|description=Enables ticket responsible feature, to keep track of a specific ticket.		|description=Enables ticket responsible feature, to keep track of a specific ticket.
	|group=Ticket		|group=Ticket
Line 863:		Line 863:
	|config=<pre>$Self->{'Ticket::Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ResponsibleAutoSet|Core::Ticket|}}	+	|key=Ticket::ResponsibleAutoSet
	|description=Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).		|description=Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).
	|group=Ticket		|group=Ticket
Line 873:		Line 873:
	|config=<pre>$Self->{'Ticket::ResponsibleAutoSet'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::ResponsibleAutoSet'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Type|Core::Ticket|}}	+	|key=Ticket::Type
	|description=Allows defining new types for ticket (if ticket type feature is enabled).		|description=Allows defining new types for ticket (if ticket type feature is enabled).
	|group=Ticket		|group=Ticket
Line 883:		Line 883:
	|config=<pre>$Self->{'Ticket::Type'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Type'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Service|Core::Ticket|}}	+	|key=Ticket::Service
	|description=Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).		|description=Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
	|group=Ticket		|group=Ticket
Line 893:		Line 893:
	|config=<pre>$Self->{'Ticket::Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ArchiveSystem|Core::Ticket|}}	+	|key=Ticket::ArchiveSystem
	|description=Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.		|description=Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
	|group=Ticket		|group=Ticket
Line 903:		Line 903:
	|config=<pre>$Self->{'Ticket::ArchiveSystem'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::ArchiveSystem'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::NumberGenerator|Core::Ticket|}}	+	|key=Ticket::NumberGenerator
	|description=Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).		|description=Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).
	|group=Ticket		|group=Ticket
Line 913:		Line 913:
	|config=<pre>$Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';</pre>		|config=<pre>$Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::NumberGenerator::MinCounterSize|Core::Ticket|}}	+	|key=Ticket::NumberGenerator::MinCounterSize
	|description=Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.		|description=Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.
	|group=Ticket		|group=Ticket
Line 923:		Line 923:
	|config=<pre>$Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';</pre>		|config=<pre>$Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::NumberGenerator::CheckSystemID|Core::Ticket|}}	+	|key=Ticket::NumberGenerator::CheckSystemID
	|description=Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).		|description=Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).
	|group=Ticket		|group=Ticket
Line 933:		Line 933:
	|config=<pre>$Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CounterLog|Core::Ticket|}}	+	|key=Ticket::CounterLog
	|description=Log file for the ticket counter.		|description=Log file for the ticket counter.
	|group=Ticket		|group=Ticket
Line 943:		Line 943:
	|config=<pre>$Self->{'Ticket::CounterLog'} =  '<OTRS_|config_Home>/var/log/TicketCounter.log';</pre>		|config=<pre>$Self->{'Ticket::CounterLog'} =  '<OTRS_|config_Home>/var/log/TicketCounter.log';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::IndexModule|Core::Ticket|}}	+	|key=Ticket::IndexModule
	|description=IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.		|description=IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.
	|group=Ticket		|group=Ticket
Line 953:		Line 953:
	|config=<pre>$Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';</pre>		|config=<pre>$Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::StorageModule|Core::Ticket|}}	+	|key=Ticket::StorageModule
	|description=Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.		|description=Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.
	|group=Ticket		|group=Ticket
Line 963:		Line 963:
	|config=<pre>$Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';</pre>		|config=<pre>$Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:ArticleDir|Core::Ticket|}}	+	|key=ArticleDir
	|description=Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.		|description=Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.
	|group=Ticket		|group=Ticket
Line 973:		Line 973:
	|config=<pre>$Self->{'ArticleDir'} =  '<OTRS_|config_Home>/var/article';</pre>		|config=<pre>$Self->{'ArticleDir'} =  '<OTRS_|config_Home>/var/article';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###100-ArchiveRestore|Core::Ticket|}}	+	|key=Ticket::EventModulePost###100-ArchiveRestore
	|description=Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).		|description=Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).
	|group=Ticket		|group=Ticket
Line 986:		Line 986:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###110-AcceleratorUpdate|Core::Ticket|}}	+	|key=Ticket::EventModulePost###110-AcceleratorUpdate
	|description=Updates the ticket index accelerator.		|description=Updates the ticket index accelerator.
	|group=Ticket		|group=Ticket
Line 999:		Line 999:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###120-ForceOwnerResetOnMove|Core::Ticket|}}	+	|key=Ticket::EventModulePost###120-ForceOwnerResetOnMove
	|description=Resets and unlocks the owner of a ticket if it was moved to another queue.		|description=Resets and unlocks the owner of a ticket if it was moved to another queue.
	|group=Ticket		|group=Ticket
Line 1,012:		Line 1,012:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###130-ForceStateChangeOnLock|Core::Ticket|}}	+	|key=Ticket::EventModulePost###130-ForceStateChangeOnLock
	|description=Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.		|description=Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
	|group=Ticket		|group=Ticket
Line 1,026:		Line 1,026:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###140-ResponsibleAutoSet|Core::Ticket|}}	+	|key=Ticket::EventModulePost###140-ResponsibleAutoSet
	|description=Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.		|description=Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
	|group=Ticket		|group=Ticket
Line 1,039:		Line 1,039:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###150-TicketPendingTimeReset|Core::Ticket|}}	+	|key=Ticket::EventModulePost###150-TicketPendingTimeReset
	|description=Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.		|description=Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
	|group=Ticket		|group=Ticket
Line 1,052:		Line 1,052:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###500-NotificationEvent|Core::Ticket|}}	+	|key=Ticket::EventModulePost###500-NotificationEvent
	|description=Sends the notifications which are		|description=Sends the notifications which are
	|group=Ticket		|group=Ticket
Line 1,066:		Line 1,066:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###900-EscalationIndex|Core::Ticket|}}	+	|key=Ticket::EventModulePost###900-EscalationIndex
	|description=Updates the ticket escalation index after a ticket attribute got updated.		|description=Updates the ticket escalation index after a ticket attribute got updated.
	|group=Ticket		|group=Ticket
Line 1,079:		Line 1,079:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###900-EscalationStopEvents|Core::Ticket|}}	+	|key=Ticket::EventModulePost###900-EscalationStopEvents
	|description=Ticket event module that triggers the escalation stop events.		|description=Ticket event module that triggers the escalation stop events.
	|group=Ticket		|group=Ticket
Line 1,092:		Line 1,092:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###910-ForceUnlockOnMove|Core::Ticket|}}	+	|key=Ticket::EventModulePost###910-ForceUnlockOnMove
	|description=Forces to unlock tickets after being moved to another queue.		|description=Forces to unlock tickets after being moved to another queue.
	|group=Ticket		|group=Ticket
Line 1,105:		Line 1,105:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::EventModulePost###920-TicketArticleNewMessageUpdate|Core::Ticket|}}	+	|key=Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
	|description=Update Ticket "Seen" flag if every article got seen or a new Article got created.		|description=Update Ticket "Seen" flag if every article got seen or a new Article got created.
	|group=Ticket		|group=Ticket
Line 1,118:		Line 1,118:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CustomModule###001-CustomModule|Core::Ticket|}}	+	|key=Ticket::CustomModule###001-CustomModule
	|description=Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.		|description=Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
	|group=Ticket		|group=Ticket
Line 1,128:		Line 1,128:
	|config=<pre>$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';</pre>		|config=<pre>$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ViewableSenderTypes|Core::Ticket|}}	+	|key=Ticket::ViewableSenderTypes
	|description=Defines the default viewable sender types of a ticket (default: customer).		|description=Defines the default viewable sender types of a ticket (default: customer).
	|group=Ticket		|group=Ticket
Line 1,140:		Line 1,140:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ViewableLocks|Core::Ticket|}}	+	|key=Ticket::ViewableLocks
	|description=Defines the viewable locks of a ticket. Default: unlock, tmp_lock.		|description=Defines the viewable locks of a ticket. Default: unlock, tmp_lock.
	|group=Ticket		|group=Ticket
Line 1,153:		Line 1,153:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ViewableStateType|Core::Ticket|}}	+	|key=Ticket::ViewableStateType
	|description=Defines the valid state types for a ticket.		|description=Defines the valid state types for a ticket.
	|group=Ticket		|group=Ticket
Line 1,168:		Line 1,168:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::UnlockStateType|Core::Ticket|}}	+	|key=Ticket::UnlockStateType
	|description=Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.		|description=Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.
	|group=Ticket		|group=Ticket
Line 1,181:		Line 1,181:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::PendingNotificationOnlyToOwner|Core::Ticket|}}	+	|key=Ticket::PendingNotificationOnlyToOwner
	|description=Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).		|description=Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).
	|group=Ticket		|group=Ticket
Line 1,191:		Line 1,191:
	|config=<pre>$Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::PendingNotificationNotToResponsible|Core::Ticket|}}	+	|key=Ticket::PendingNotificationNotToResponsible
	|description=Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).		|description=Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).
	|group=Ticket		|group=Ticket
Line 1,201:		Line 1,201:
	|config=<pre>$Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::PendingReminderStateType|Core::Ticket|}}	+	|key=Ticket::PendingReminderStateType
	|description=Defines the state type of the reminder for pending tickets.		|description=Defines the state type of the reminder for pending tickets.
	|group=Ticket		|group=Ticket
Line 1,213:		Line 1,213:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::PendingAutoStateType|Core::Ticket|}}	+	|key=Ticket::PendingAutoStateType
	|description=Determines the possible states for pending tickets that changed state after reaching time limit.		|description=Determines the possible states for pending tickets that changed state after reaching time limit.
	|group=Ticket		|group=Ticket
Line 1,225:		Line 1,225:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::StateAfterPending|Core::Ticket|}}	+	|key=Ticket::StateAfterPending
	|description=Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.		|description=Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
	|group=Ticket		|group=Ticket
Line 1,238:		Line 1,238:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:System::Permission|Core::Ticket|}}	+	|key=System::Permission
	|description=Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.		|description=Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.
	|group=Ticket		|group=Ticket
Line 1,256:		Line 1,256:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Permission###1-OwnerCheck|Core::Ticket|}}	+	|key=Ticket::Permission###1-OwnerCheck
	|description=Module to check the owner of a ticket.		|description=Module to check the owner of a ticket.
	|group=Ticket		|group=Ticket
Line 1,270:		Line 1,270:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Permission###2-ResponsibleCheck|Core::Ticket|}}	+	|key=Ticket::Permission###2-ResponsibleCheck
	|description=Module to check the agent responsible of a ticket.		|description=Module to check the agent responsible of a ticket.
	|group=Ticket		|group=Ticket
Line 1,284:		Line 1,284:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Permission###3-GroupCheck|Core::Ticket|}}	+	|key=Ticket::Permission###3-GroupCheck
	|description=Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.		|description=Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
	|group=Ticket		|group=Ticket
Line 1,298:		Line 1,298:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Permission###4-WatcherCheck|Core::Ticket|}}	+	|key=Ticket::Permission###4-WatcherCheck
	|description=Module to check the watcher agents of a ticket.		|description=Module to check the watcher agents of a ticket.
	|group=Ticket		|group=Ticket
Line 1,312:		Line 1,312:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerTicket::Permission###1-GroupCheck|Core::Ticket|}}	+	|key=CustomerTicket::Permission###1-GroupCheck
	|description=Module to check the group permissions for the access to customer tickets.		|description=Module to check the group permissions for the access to customer tickets.
	|group=Ticket		|group=Ticket
Line 1,326:		Line 1,326:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerTicket::Permission###2-CustomerUserIDCheck|Core::Ticket|}}	+	|key=CustomerTicket::Permission###2-CustomerUserIDCheck
	|description=Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.		|description=Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.
	|group=Ticket		|group=Ticket
Line 1,340:		Line 1,340:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerTicket::Permission###3-CustomerIDCheck|Core::Ticket|}}	+	|key=CustomerTicket::Permission###3-CustomerIDCheck
	|description=Module to check customer permissions.		|description=Module to check customer permissions.
	|group=Ticket		|group=Ticket
Line 1,354:		Line 1,354:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::DefineEmailFrom|Core::Ticket|}}	+	|key=Ticket::DefineEmailFrom
	|description=Defines how the From field from the emails (sent from answers and email tickets) should look like.		|description=Defines how the From field from the emails (sent from answers and email tickets) should look like.
	|group=Ticket		|group=Ticket
Line 1,364:		Line 1,364:
	|config=<pre>$Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';</pre>		|config=<pre>$Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::DefineEmailFromSeparator|Core::Ticket|}}	+	|key=Ticket::DefineEmailFromSeparator
	|description=Defines the separator between the agents real name and the given queue email address.		|description=Defines the separator between the agents real name and the given queue email address.
	|group=Ticket		|group=Ticket
Line 1,374:		Line 1,374:
	|config=<pre>$Self->{'Ticket::DefineEmailFromSeparator'} =  'via';</pre>		|config=<pre>$Self->{'Ticket::DefineEmailFromSeparator'} =  'via';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerNotifyJustToRealCustomer|Core::Ticket|}}	+	|key=CustomerNotifyJustToRealCustomer
	|description=Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.		|description=Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.
	|group=Ticket		|group=Ticket
Line 1,384:		Line 1,384:
	|config=<pre>$Self->{'CustomerNotifyJustToRealCustomer'} =  '0';</pre>		|config=<pre>$Self->{'CustomerNotifyJustToRealCustomer'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::Ticket ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:AgentSelfNotifyOnAction|Core::Ticket|}}	+	|key=AgentSelfNotifyOnAction
	|description=Specifies if an agent should receive email notification of his own actions.		|description=Specifies if an agent should receive email notification of his own actions.
	|group=Ticket		|group=Ticket
Line 1,394:		Line 1,394:
	|config=<pre>$Self->{'AgentSelfNotifyOnAction'} =  '0';</pre>		|config=<pre>$Self->{'AgentSelfNotifyOnAction'} =  '0';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketACL ===|}}	+	=== Core::TicketACL ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketACLTicket::Acl::Module###1-Ticket::Acl::Module|Core::TicketACL|}}	+	|key=Ticket::Acl::Module###1-Ticket::Acl::Module
	|description=ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).		|description=ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
	|group=Ticket		|group=Ticket
Line 1,410:		Line 1,410:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketACL ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketACL::Default::Action|Core::TicketACL|}}	+	|key=TicketACL::Default::Action
	|description=Default ACL values for ticket actions.		|description=Default ACL values for ticket actions.
	|group=Ticket		|group=Ticket
Line 1,420:		Line 1,420:
	|config=<pre>$Self->{'TicketACL::Default::Action'} =  {};</pre>		|config=<pre>$Self->{'TicketACL::Default::Action'} =  {};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketBulkAction ===|}}	+	=== Core::TicketBulkAction ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketBulkActionTicket::Frontend::BulkFeature|Core::TicketBulkAction|}}	+	|key=Ticket::Frontend::BulkFeature
	|description=Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.		|description=Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
	|group=Ticket		|group=Ticket
Line 1,430:		Line 1,430:
	|config=<pre>$Self->{'Ticket::Frontend::BulkFeature'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::BulkFeature'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketBulkAction ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::BulkFeatureGroup|Core::TicketBulkAction|}}	+	|key=Ticket::Frontend::BulkFeatureGroup
	|description=Enables ticket bulk action feature only for the listed groups.		|description=Enables ticket bulk action feature only for the listed groups.
	|group=Ticket		|group=Ticket
Line 1,443:		Line 1,443:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketFreeText ===|}}	+	=== Core::TicketFreeText ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketFreeTextTicketFreeKey1|Core::TicketFreeText|}}	+	|key=TicketFreeKey1
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,455:		Line 1,455:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey1::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey1::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,465:		Line 1,465:
	|config=<pre>$Self->{'TicketFreeKey1::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey1::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText1|Core::TicketFreeText|}}	+	|key=TicketFreeText1
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,480:		Line 1,480:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText1::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText1::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,490:		Line 1,490:
	|config=<pre>$Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText1::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText1::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,500:		Line 1,500:
	|config=<pre>$Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';</pre>		|config=<pre>$Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey2|Core::TicketFreeText|}}	+	|key=TicketFreeKey2
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,512:		Line 1,512:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey2::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey2::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,522:		Line 1,522:
	|config=<pre>$Self->{'TicketFreeKey2::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey2::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText2|Core::TicketFreeText|}}	+	|key=TicketFreeText2
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,537:		Line 1,537:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText2::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText2::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,547:		Line 1,547:
	|config=<pre>$Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText2::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText2::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,557:		Line 1,557:
	|config=<pre>$Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';</pre>		|config=<pre>$Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey3|Core::TicketFreeText|}}	+	|key=TicketFreeKey3
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,569:		Line 1,569:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey3::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey3::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,579:		Line 1,579:
	|config=<pre>$Self->{'TicketFreeKey3::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey3::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText3|Core::TicketFreeText|}}	+	|key=TicketFreeText3
	|description=Defines the indicated free text field for ticket to add a new ticket attribute.		|description=Defines the indicated free text field for ticket to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,594:		Line 1,594:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText3::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText3::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,604:		Line 1,604:
	|config=<pre>$Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText3::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText3::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,614:		Line 1,614:
	|config=<pre>$Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';</pre>		|config=<pre>$Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey4|Core::TicketFreeText|}}	+	|key=TicketFreeKey4
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,626:		Line 1,626:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey4::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey4::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,636:		Line 1,636:
	|config=<pre>$Self->{'TicketFreeKey4::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey4::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText4|Core::TicketFreeText|}}	+	|key=TicketFreeText4
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,651:		Line 1,651:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText4::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText4::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,661:		Line 1,661:
	|config=<pre>$Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText4::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText4::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,671:		Line 1,671:
	|config=<pre>$Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';</pre>		|config=<pre>$Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey5|Core::TicketFreeText|}}	+	|key=TicketFreeKey5
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,683:		Line 1,683:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey5::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey5::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,693:		Line 1,693:
	|config=<pre>$Self->{'TicketFreeKey5::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey5::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText5|Core::TicketFreeText|}}	+	|key=TicketFreeText5
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,708:		Line 1,708:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText5::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText5::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,718:		Line 1,718:
	|config=<pre>$Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText5::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText5::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,728:		Line 1,728:
	|config=<pre>$Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';</pre>		|config=<pre>$Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey6|Core::TicketFreeText|}}	+	|key=TicketFreeKey6
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,740:		Line 1,740:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey6::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey6::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,750:		Line 1,750:
	|config=<pre>$Self->{'TicketFreeKey6::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey6::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText6|Core::TicketFreeText|}}	+	|key=TicketFreeText6
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,765:		Line 1,765:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText6::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText6::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,775:		Line 1,775:
	|config=<pre>$Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText6::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText6::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,785:		Line 1,785:
	|config=<pre>$Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';</pre>		|config=<pre>$Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey7|Core::TicketFreeText|}}	+	|key=TicketFreeKey7
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,797:		Line 1,797:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey7::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey7::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,807:		Line 1,807:
	|config=<pre>$Self->{'TicketFreeKey7::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey7::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText7|Core::TicketFreeText|}}	+	|key=TicketFreeText7
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,822:		Line 1,822:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText7::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText7::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,832:		Line 1,832:
	|config=<pre>$Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText7::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText7::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,842:		Line 1,842:
	|config=<pre>$Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';</pre>		|config=<pre>$Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey8|Core::TicketFreeText|}}	+	|key=TicketFreeKey8
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,854:		Line 1,854:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey8::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey8::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,864:		Line 1,864:
	|config=<pre>$Self->{'TicketFreeKey8::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey8::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText8|Core::TicketFreeText|}}	+	|key=TicketFreeText8
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,879:		Line 1,879:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText8::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText8::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,889:		Line 1,889:
	|config=<pre>$Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText8::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText8::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,899:		Line 1,899:
	|config=<pre>$Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';</pre>		|config=<pre>$Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey9|Core::TicketFreeText|}}	+	|key=TicketFreeKey9
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,911:		Line 1,911:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey9::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey9::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,921:		Line 1,921:
	|config=<pre>$Self->{'TicketFreeKey9::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey9::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText9|Core::TicketFreeText|}}	+	|key=TicketFreeText9
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,936:		Line 1,936:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText9::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText9::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,946:		Line 1,946:
	|config=<pre>$Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText9::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText9::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 1,956:		Line 1,956:
	|config=<pre>$Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';</pre>		|config=<pre>$Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey10|Core::TicketFreeText|}}	+	|key=TicketFreeKey10
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,968:		Line 1,968:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey10::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey10::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 1,978:		Line 1,978:
	|config=<pre>$Self->{'TicketFreeKey10::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey10::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText10|Core::TicketFreeText|}}	+	|key=TicketFreeText10
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 1,993:		Line 1,993:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText10::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText10::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,003:		Line 2,003:
	|config=<pre>$Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText10::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText10::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,013:		Line 2,013:
	|config=<pre>$Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';</pre>		|config=<pre>$Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey11|Core::TicketFreeText|}}	+	|key=TicketFreeKey11
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,025:		Line 2,025:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey11::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey11::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,035:		Line 2,035:
	|config=<pre>$Self->{'TicketFreeKey11::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey11::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText11|Core::TicketFreeText|}}	+	|key=TicketFreeText11
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,050:		Line 2,050:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText11::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText11::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,060:		Line 2,060:
	|config=<pre>$Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText11::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText11::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,070:		Line 2,070:
	|config=<pre>$Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';</pre>		|config=<pre>$Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey12|Core::TicketFreeText|}}	+	|key=TicketFreeKey12
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,082:		Line 2,082:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey12::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey12::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,092:		Line 2,092:
	|config=<pre>$Self->{'TicketFreeKey12::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey12::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText12|Core::TicketFreeText|}}	+	|key=TicketFreeText12
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,107:		Line 2,107:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText12::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText12::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,117:		Line 2,117:
	|config=<pre>$Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText12::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText12::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,127:		Line 2,127:
	|config=<pre>$Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';</pre>		|config=<pre>$Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey13|Core::TicketFreeText|}}	+	|key=TicketFreeKey13
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,139:		Line 2,139:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey13::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey13::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,149:		Line 2,149:
	|config=<pre>$Self->{'TicketFreeKey13::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey13::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText13|Core::TicketFreeText|}}	+	|key=TicketFreeText13
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,164:		Line 2,164:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText13::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText13::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,174:		Line 2,174:
	|config=<pre>$Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText13::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText13::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,184:		Line 2,184:
	|config=<pre>$Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';</pre>		|config=<pre>$Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey14|Core::TicketFreeText|}}	+	|key=TicketFreeKey14
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,196:		Line 2,196:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey14::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey14::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,206:		Line 2,206:
	|config=<pre>$Self->{'TicketFreeKey14::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey14::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText14|Core::TicketFreeText|}}	+	|key=TicketFreeText14
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,221:		Line 2,221:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText14::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText14::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,231:		Line 2,231:
	|config=<pre>$Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText14::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText14::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,241:		Line 2,241:
	|config=<pre>$Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';</pre>		|config=<pre>$Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey15|Core::TicketFreeText|}}	+	|key=TicketFreeKey15
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,253:		Line 2,253:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey15::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey15::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,263:		Line 2,263:
	|config=<pre>$Self->{'TicketFreeKey15::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey15::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText15|Core::TicketFreeText|}}	+	|key=TicketFreeText15
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,278:		Line 2,278:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText15::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText15::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,288:		Line 2,288:
	|config=<pre>$Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText15::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText15::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,298:		Line 2,298:
	|config=<pre>$Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';</pre>		|config=<pre>$Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey16|Core::TicketFreeText|}}	+	|key=TicketFreeKey16
	|description=Defines the indicated free key field for tickets to add a new ticket attribute.		|description=Defines the indicated free key field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,310:		Line 2,310:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeKey16::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeKey16::DefaultSelection
	|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,320:		Line 2,320:
	|config=<pre>$Self->{'TicketFreeKey16::DefaultSelection'} =  '';</pre>		|config=<pre>$Self->{'TicketFreeKey16::DefaultSelection'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText16|Core::TicketFreeText|}}	+	|key=TicketFreeText16
	|description=Defines the indicated free text field for tickets to add a new ticket attribute.		|description=Defines the indicated free text field for tickets to add a new ticket attribute.
	|group=Ticket		|group=Ticket
Line 2,335:		Line 2,335:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText16::DefaultSelection|Core::TicketFreeText|}}	+	|key=TicketFreeText16::DefaultSelection
	|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).		|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
	|group=Ticket		|group=Ticket
Line 2,345:		Line 2,345:
	|config=<pre>$Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';</pre>		|config=<pre>$Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeText16::Link|Core::TicketFreeText|}}	+	|key=TicketFreeText16::Link
	|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).		|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
	|group=Ticket		|group=Ticket
Line 2,355:		Line 2,355:
	|config=<pre>$Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';</pre>		|config=<pre>$Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketFreeTextDefault ===|}}	+	=== Core::TicketFreeTextDefault ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketFreeTextDefaultTicket::EventModulePost###TicketFreeFieldDefault|Core::TicketFreeTextDefault|}}	+	|key=Ticket::EventModulePost###TicketFreeFieldDefault
	|description=Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.		|description=Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
	|group=Ticket		|group=Ticket
Line 2,368:		Line 2,368:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element1|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element1
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,383:		Line 2,383:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element2|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element2
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,398:		Line 2,398:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element3|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element3
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,413:		Line 2,413:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element4|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element4
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,428:		Line 2,428:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element5|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element5
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,443:		Line 2,443:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element6|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element6
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,458:		Line 2,458:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element7|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element7
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,473:		Line 2,473:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element8|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element8
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,488:		Line 2,488:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element9|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element9
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,503:		Line 2,503:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element10|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element10
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,518:		Line 2,518:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element11|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element11
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,533:		Line 2,533:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element12|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element12
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,548:		Line 2,548:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element13|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element13
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,563:		Line 2,563:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element14|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element14
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,578:		Line 2,578:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element15|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element15
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,593:		Line 2,593:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTextDefault ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::TicketFreeFieldDefault###Element16|Core::TicketFreeTextDefault|}}	+	|key=Ticket::TicketFreeFieldDefault###Element16
	|description=		|description=
	|group=Ticket		|group=Ticket
Line 2,608:		Line 2,608:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketFreeTime ===|}}	+	=== Core::TicketFreeTime ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketFreeTimeTicketFreeTimeKey1|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey1
	|description=Defines the free time key field number 1 for tickets.		|description=Defines the free time key field number 1 for tickets.
	|group=Ticket		|group=Ticket
Line 2,618:		Line 2,618:
	|config=<pre>$Self->{'TicketFreeTimeKey1'} =  'Time1';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey1'} =  'Time1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional1|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional1
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,628:		Line 2,628:
	|config=<pre>$Self->{'TicketFreeTimeOptional1'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional1'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff1|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff1
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,638:		Line 2,638:
	|config=<pre>$Self->{'TicketFreeTimeDiff1'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff1'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod1|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod1
	|description=Defines the years (in future and in past) which can get selected in free time field number 1.		|description=Defines the years (in future and in past) which can get selected in free time field number 1.
	|group=Ticket		|group=Ticket
Line 2,651:		Line 2,651:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeKey2|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey2
	|description=Defines the free time key field number 2 for tickets.		|description=Defines the free time key field number 2 for tickets.
	|group=Ticket		|group=Ticket
Line 2,661:		Line 2,661:
	|config=<pre>$Self->{'TicketFreeTimeKey2'} =  'Time2';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey2'} =  'Time2';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional2|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional2
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,671:		Line 2,671:
	|config=<pre>$Self->{'TicketFreeTimeOptional2'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional2'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff2|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff2
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,681:		Line 2,681:
	|config=<pre>$Self->{'TicketFreeTimeDiff2'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff2'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod2|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod2
	|description=Defines the years (in future and in past) which can get selected in free time field number 2.		|description=Defines the years (in future and in past) which can get selected in free time field number 2.
	|group=Ticket		|group=Ticket
Line 2,694:		Line 2,694:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeKey3|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey3
	|description=Defines the free time key field number 3 for tickets.		|description=Defines the free time key field number 3 for tickets.
	|group=Ticket		|group=Ticket
Line 2,704:		Line 2,704:
	|config=<pre>$Self->{'TicketFreeTimeKey3'} =  'Time3';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey3'} =  'Time3';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional3|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional3
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,714:		Line 2,714:
	|config=<pre>$Self->{'TicketFreeTimeOptional3'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional3'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff3|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff3
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,724:		Line 2,724:
	|config=<pre>$Self->{'TicketFreeTimeDiff3'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff3'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod3|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod3
	|description=Defines the years (in future and in past) which can get selected in free time field number 3.		|description=Defines the years (in future and in past) which can get selected in free time field number 3.
	|group=Ticket		|group=Ticket
Line 2,737:		Line 2,737:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeKey4|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey4
	|description=Defines the free time key field number 4 for tickets.		|description=Defines the free time key field number 4 for tickets.
	|group=Ticket		|group=Ticket
Line 2,747:		Line 2,747:
	|config=<pre>$Self->{'TicketFreeTimeKey4'} =  'Time4';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey4'} =  'Time4';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional4|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional4
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,757:		Line 2,757:
	|config=<pre>$Self->{'TicketFreeTimeOptional4'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional4'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff4|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff4
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,767:		Line 2,767:
	|config=<pre>$Self->{'TicketFreeTimeDiff4'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff4'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod4|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod4
	|description=Defines the years (in future and in past) which can get selected in free time field number 4.		|description=Defines the years (in future and in past) which can get selected in free time field number 4.
	|group=Ticket		|group=Ticket
Line 2,780:		Line 2,780:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeKey5|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey5
	|description=Defines the free time key field number 5 for tickets.		|description=Defines the free time key field number 5 for tickets.
	|group=Ticket		|group=Ticket
Line 2,790:		Line 2,790:
	|config=<pre>$Self->{'TicketFreeTimeKey5'} =  'Time5';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey5'} =  'Time5';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional5|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional5
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,800:		Line 2,800:
	|config=<pre>$Self->{'TicketFreeTimeOptional5'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional5'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff5|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff5
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,810:		Line 2,810:
	|config=<pre>$Self->{'TicketFreeTimeDiff5'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff5'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod5|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod5
	|description=Defines the years (in future and in past) which can get selected in free time field number 5.		|description=Defines the years (in future and in past) which can get selected in free time field number 5.
	|group=Ticket		|group=Ticket
Line 2,823:		Line 2,823:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeKey6|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeKey6
	|description=Defines the free time key field number 6 for tickets.		|description=Defines the free time key field number 6 for tickets.
	|group=Ticket		|group=Ticket
Line 2,833:		Line 2,833:
	|config=<pre>$Self->{'TicketFreeTimeKey6'} =  'Time6';</pre>		|config=<pre>$Self->{'TicketFreeTimeKey6'} =  'Time6';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeOptional6|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeOptional6
	|description=Defines whether the indicated free time field is optional or not.		|description=Defines whether the indicated free time field is optional or not.
	|group=Ticket		|group=Ticket
Line 2,843:		Line 2,843:
	|config=<pre>$Self->{'TicketFreeTimeOptional6'} =  '1';</pre>		|config=<pre>$Self->{'TicketFreeTimeOptional6'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimeDiff6|Core::TicketFreeTime|}}	+	|key=TicketFreeTimeDiff6
	|description=Defines the difference from now (in seconds) of the indicated free time field's default value.		|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
	|group=Ticket		|group=Ticket
Line 2,853:		Line 2,853:
	|config=<pre>$Self->{'TicketFreeTimeDiff6'} =  '0';</pre>		|config=<pre>$Self->{'TicketFreeTimeDiff6'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketFreeTime ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:TicketFreeTimePeriod6|Core::TicketFreeTime|}}	+	|key=TicketFreeTimePeriod6
	|description=Defines the years (in future and in past) which can get selected in free time field number 6.		|description=Defines the years (in future and in past) which can get selected in free time field number 6.
	|group=Ticket		|group=Ticket
Line 2,866:		Line 2,866:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Core::TicketWatcher ===|}}	+	=== Core::TicketWatcher ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Core::TicketWatcherTicket::Watcher|Core::TicketWatcher|}}	+	|key=Ticket::Watcher
	|description=Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.		|description=Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
	|group=Ticket		|group=Ticket
Line 2,876:		Line 2,876:
	|config=<pre>$Self->{'Ticket::Watcher'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Watcher'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Core::TicketWatcher ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::WatcherGroup|Core::TicketWatcher|}}	+	|key=Ticket::WatcherGroup
	|description=Enables ticket watcher feature only for the listed groups.		|description=Enables ticket watcher feature only for the listed groups.
	|group=Ticket		|group=Ticket
Line 2,889:		Line 2,889:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Admin::ModuleRegistration ===|}}	+	=== Frontend::Admin::ModuleRegistration ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Admin::ModuleRegistrationFrontend::Module###AdminQueue|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminQueue
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 2,913:		Line 2,913:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminResponse|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminResponse
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 2,937:		Line 2,937:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminQueueResponses|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminQueueResponses
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 2,961:		Line 2,961:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminAutoResponse|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminAutoResponse
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 2,985:		Line 2,985:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminQueueAutoResponse|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminQueueAutoResponse
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,009:		Line 3,009:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminAttachment|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminAttachment
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,033:		Line 3,033:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminResponseAttachment|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminResponseAttachment
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,057:		Line 3,057:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminSalutation|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminSalutation
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,081:		Line 3,081:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminSignature|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminSignature
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,105:		Line 3,105:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminSystemAddress|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminSystemAddress
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,129:		Line 3,129:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminNotification|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminNotification
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,153:		Line 3,153:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminNotificationEvent|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminNotificationEvent
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,177:		Line 3,177:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminService|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminService
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,201:		Line 3,201:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminSLA|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminSLA
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,225:		Line 3,225:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminType|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminType
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,249:		Line 3,249:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminState|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminState
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,273:		Line 3,273:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminPriority|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminPriority
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,297:		Line 3,297:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Admin::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AdminGenericAgent|Frontend::Admin::ModuleRegistration|}}	+	|key=Frontend::Module###AdminGenericAgent
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,321:		Line 3,321:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent ===|}}	+	=== Frontend::Agent ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::AgentTicket::Frontend::PendingDiffTime|Frontend::Agent|}}	+	|key=Ticket::Frontend::PendingDiffTime
	|description=Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).		|description=Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
	|group=Ticket		|group=Ticket
Line 3,331:		Line 3,331:
	|config=<pre>$Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';</pre>		|config=<pre>$Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ListType|Frontend::Agent|}}	+	|key=Ticket::Frontend::ListType
	|description=Shows existing parent/child queue lists in the system in the form of a tree or a list.		|description=Shows existing parent/child queue lists in the system in the form of a tree or a list.
	|group=Ticket		|group=Ticket
Line 3,341:		Line 3,341:
	|config=<pre>$Self->{'Ticket::Frontend::ListType'} =  'tree';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ListType'} =  'tree';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::TextAreaEmail|Frontend::Agent|}}	+	|key=Ticket::Frontend::TextAreaEmail
	|description=Permitted width for compose email windows.		|description=Permitted width for compose email windows.
	|group=Ticket		|group=Ticket
Line 3,351:		Line 3,351:
	|config=<pre>$Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';</pre>		|config=<pre>$Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::TextAreaNote|Frontend::Agent|}}	+	|key=Ticket::Frontend::TextAreaNote
	|description=Permitted width for compose note windows.		|description=Permitted width for compose note windows.
	|group=Ticket		|group=Ticket
Line 3,361:		Line 3,361:
	|config=<pre>$Self->{'Ticket::Frontend::TextAreaNote'} =  '78';</pre>		|config=<pre>$Self->{'Ticket::Frontend::TextAreaNote'} =  '78';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerInfoCompose|Frontend::Agent|}}	+	|key=Ticket::Frontend::CustomerInfoCompose
	|description=Shows the customer user information (phone and email) in the compose screen.		|description=Shows the customer user information (phone and email) in the compose screen.
	|group=Ticket		|group=Ticket
Line 3,371:		Line 3,371:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerInfoComposeMaxSize|Frontend::Agent|}}	+	|key=Ticket::Frontend::CustomerInfoComposeMaxSize
	|description=Max size (in characters) of the customer information table (phone and email) in the compose screen.		|description=Max size (in characters) of the customer information table (phone and email) in the compose screen.
	|group=Ticket		|group=Ticket
Line 3,381:		Line 3,381:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerInfoZoom|Frontend::Agent|}}	+	|key=Ticket::Frontend::CustomerInfoZoom
	|description=Shows the customer user's info in the ticket zoom view.		|description=Shows the customer user's info in the ticket zoom view.
	|group=Ticket		|group=Ticket
Line 3,391:		Line 3,391:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerInfoZoomMaxSize|Frontend::Agent|}}	+	|key=Ticket::Frontend::CustomerInfoZoomMaxSize
	|description=Maximum size (in characters) of the customer information table in the ticket zoom view.		|description=Maximum size (in characters) of the customer information table in the ticket zoom view.
	|group=Ticket		|group=Ticket
Line 3,401:		Line 3,401:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerInfoQueueMaxSize|Frontend::Agent|}}	+	|key=Ticket::Frontend::CustomerInfoQueueMaxSize
	|description=Maximum size (in characters) of the customer info table in the queue view.		|description=Maximum size (in characters) of the customer info table in the queue view.
	|group=Ticket		|group=Ticket
Line 3,411:		Line 3,411:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AccountTime|Frontend::Agent|}}	+	|key=Ticket::Frontend::AccountTime
	|description=Activates time accounting.		|description=Activates time accounting.
	|group=Ticket		|group=Ticket
Line 3,421:		Line 3,421:
	|config=<pre>$Self->{'Ticket::Frontend::AccountTime'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AccountTime'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::TimeUnits|Frontend::Agent|}}	+	|key=Ticket::Frontend::TimeUnits
	|description=Sets the prefered time units (e.g. work units, hours, minutes).		|description=Sets the prefered time units (e.g. work units, hours, minutes).
	|group=Ticket		|group=Ticket
Line 3,431:		Line 3,431:
	|config=<pre>$Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';</pre>		|config=<pre>$Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NeedAccountedTime|Frontend::Agent|}}	+	|key=Ticket::Frontend::NeedAccountedTime
	|description=Defines if time accounting is mandatory in the agent interface.		|description=Defines if time accounting is mandatory in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,441:		Line 3,441:
	|config=<pre>$Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::BulkAccountedTime|Frontend::Agent|}}	+	|key=Ticket::Frontend::BulkAccountedTime
	|description=Defines if time accounting must be set to all tickets in bulk action.		|description=Defines if time accounting must be set to all tickets in bulk action.
	|group=Ticket		|group=Ticket
Line 3,451:		Line 3,451:
	|config=<pre>$Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NeedSpellCheck|Frontend::Agent|}}	+	|key=Ticket::Frontend::NeedSpellCheck
	|description=Defines if composed messages have to be spell checked in the agent interface.		|description=Defines if composed messages have to be spell checked in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,461:		Line 3,461:
	|config=<pre>$Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NewOwnerSelection|Frontend::Agent|}}	+	|key=Ticket::Frontend::NewOwnerSelection
	|description=Shows an owner selection in phone and email tickets in the agent interface.		|description=Shows an owner selection in phone and email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,471:		Line 3,471:
	|config=<pre>$Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NewResponsibleSelection|Frontend::Agent|}}	+	|key=Ticket::Frontend::NewResponsibleSelection
	|description=Show a responsible selection in phone and email tickets in the agent interface.		|description=Show a responsible selection in phone and email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,481:		Line 3,481:
	|config=<pre>$Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NewQueueSelectionType|Frontend::Agent|}}	+	|key=Ticket::Frontend::NewQueueSelectionType
	|description=Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.		|description=Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,491:		Line 3,491:
	|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NewQueueSelectionString|Frontend::Agent|}}	+	|key=Ticket::Frontend::NewQueueSelectionString
	|description=Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.		|description=Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.
	|group=Ticket		|group=Ticket
Line 3,501:		Line 3,501:
	|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';</pre>		|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::NewQueueOwnSelection|Frontend::Agent|}}	+	|key=Ticket::Frontend::NewQueueOwnSelection
	|description=Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.		|description=Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,514:		Line 3,514:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ShowCustomerTickets|Frontend::Agent|}}	+	|key=Ticket::Frontend::ShowCustomerTickets
	|description=Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.		|description=Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
	|group=Ticket		|group=Ticket
Line 3,524:		Line 3,524:
	|config=<pre>$Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:NewTicketInNewWindow::Enabled|Frontend::Agent|}}	+	|key=NewTicketInNewWindow::Enabled
	|description=If enabled, TicketPhone and TicketEmail will be open in new windows.		|description=If enabled, TicketPhone and TicketEmail will be open in new windows.
	|group=Ticket		|group=Ticket
Line 3,534:		Line 3,534:
	|config=<pre>$Self->{'NewTicketInNewWindow::Enabled'} =  '0';</pre>		|config=<pre>$Self->{'NewTicketInNewWindow::Enabled'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerDBLink|Frontend::Agent|}}	+	|key=CustomerDBLink
	|description=Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').		|description=Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').
	|group=Ticket		|group=Ticket
Line 3,544:		Line 3,544:
	|config=<pre>$Self->{'CustomerDBLink'} =  '$Env{"CGIHandle"}?Action=AgentTicketCustomer;TicketID=$Data{"TicketID"}';</pre>		|config=<pre>$Self->{'CustomerDBLink'} =  '$Env{"CGIHandle"}?Action=AgentTicketCustomer;TicketID=$Data{"TicketID"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerDBLinkTarget|Frontend::Agent|}}	+	|key=CustomerDBLinkTarget
	|description=Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.		|description=Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
	|group=Ticket		|group=Ticket
Line 3,554:		Line 3,554:
	|config=<pre>$Self->{'CustomerDBLinkTarget'} =  '';</pre>		|config=<pre>$Self->{'CustomerDBLinkTarget'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CommonObject###QueueObject|Frontend::Agent|}}	+	|key=Frontend::CommonObject###QueueObject
	|description=Path of the file that stores all the settings for the QueueObject object for the agent interface.		|description=Path of the file that stores all the settings for the QueueObject object for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,564:		Line 3,564:
	|config=<pre>$Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>		|config=<pre>$Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CommonObject###TicketObject|Frontend::Agent|}}	+	|key=Frontend::CommonObject###TicketObject
	|description=Path of the file that stores all the settings for the TicketObject for the agent interface.		|description=Path of the file that stores all the settings for the TicketObject for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,574:		Line 3,574:
	|config=<pre>$Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>		|config=<pre>$Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CommonParam###Action|Frontend::Agent|}}	+	|key=Frontend::CommonParam###Action
	|description=Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.		|description=Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
	|group=Ticket		|group=Ticket
Line 3,584:		Line 3,584:
	|config=<pre>$Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';</pre>		|config=<pre>$Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CommonParam###QueueID|Frontend::Agent|}}	+	|key=Frontend::CommonParam###QueueID
	|description=Default queue ID used by the system in the agent interface.		|description=Default queue ID used by the system in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,594:		Line 3,594:
	|config=<pre>$Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';</pre>		|config=<pre>$Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CommonParam###TicketID|Frontend::Agent|}}	+	|key=Frontend::CommonParam###TicketID
	|description=Default ticket ID used by the system in the agent interface.		|description=Default ticket ID used by the system in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,604:		Line 3,604:
	|config=<pre>$Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';</pre>		|config=<pre>$Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::CustomerSearch ===|}}	+	=== Frontend::Agent::CustomerSearch ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::CustomerSearchTicket::Frontend::CustomerSearchAutoComplete###Active|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete###Active
	|description=Enables or disables the autocomplete feature for the customer search in the agent interface.		|description=Enables or disables the autocomplete feature for the customer search in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,614:		Line 3,614:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::CustomerSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
	|description=Sets the minimum number of characters before autocomplete query is sent.		|description=Sets the minimum number of characters before autocomplete query is sent.
	|group=Ticket		|group=Ticket
Line 3,624:		Line 3,624:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::CustomerSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
	|description=Delay time between autocomplete queries.		|description=Delay time between autocomplete queries.
	|group=Ticket		|group=Ticket
Line 3,634:		Line 3,634:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '0.1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '0.1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::CustomerSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
	|description=Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.		|description=Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.
	|group=Ticket		|group=Ticket
Line 3,644:		Line 3,644:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::CustomerSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
	|description=Sets the number of search results to be displayed for the autocomplete feature.		|description=Sets the number of search results to be displayed for the autocomplete feature.
	|group=Ticket		|group=Ticket
Line 3,654:		Line 3,654:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::CustomerSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth|Frontend::Agent::CustomerSearch|}}	+	|key=Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
	|description=Determines if the search results container for the autocomplete feature should adjust its width dynamically.		|description=Determines if the search results container for the autocomplete feature should adjust its width dynamically.
	|group=Ticket		|group=Ticket
Line 3,664:		Line 3,664:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Dashboard ===|}}	+	=== Frontend::Agent::Dashboard ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::DashboardDashboardBackend###0100-TicketPendingReminder|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0100-TicketPendingReminder
	|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,687:		Line 3,687:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Dashboard ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:DashboardBackend###0110-TicketEscalation|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0110-TicketEscalation
	|description=Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,710:		Line 3,710:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Dashboard ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:DashboardBackend###0120-TicketNew|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0120-TicketNew
	|description=Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,733:		Line 3,733:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Dashboard ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:DashboardBackend###0130-TicketOpen|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0130-TicketOpen
	|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,756:		Line 3,756:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Dashboard ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:DashboardBackend###0250-TicketStats|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0250-TicketStats
	|description=Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,776:		Line 3,776:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Dashboard ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:DashboardBackend###0260-TicketCalendar|Frontend::Agent::Dashboard|}}	+	|key=DashboardBackend###0260-TicketCalendar
	|description=Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.		|description=Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
	|group=Ticket		|group=Ticket
Line 3,796:		Line 3,796:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::ModuleMetaHead ===|}}	+	=== Frontend::Agent::ModuleMetaHead ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###2-TicketSearch|Frontend::Agent::ModuleMetaHead|}}	+	|key=Frontend::HeaderMetaModule###2-TicketSearch
	|description=Module to generate html OpenSearch profile for short ticket search in the agent interface.		|description=Module to generate html OpenSearch profile for short ticket search in the agent interface.
	|group=Ticket		|group=Ticket
Line 3,809:		Line 3,809:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::ModuleNotify ===|}}	+	=== Frontend::Agent::ModuleNotify ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::ModuleNotifyFrontend::NotifyModule###5-Ticket::TicketEscalation|Frontend::Agent::ModuleNotify|}}	+	|key=Frontend::NotifyModule###5-Ticket::TicketEscalation
	|description=Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).		|description=Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
	|group=Ticket		|group=Ticket
Line 3,824:		Line 3,824:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::ModuleRegistration ===|}}	+	=== Frontend::Agent::ModuleRegistration ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::ModuleRegistrationFrontend::Module###AgentTicketQueue|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketQueue
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,867:		Line 3,867:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPhone|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPhone
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,900:		Line 3,900:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPhoneOutbound|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPhoneOutbound
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,919:		Line 3,919:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketEmail|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketEmail
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,952:		Line 3,952:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketSearch|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketSearch
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,979:		Line 3,979:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketMailbox|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketMailbox
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 3,993:		Line 3,993:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketLockedView|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketLockedView
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,007:		Line 4,007:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketResponsibleView|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketResponsibleView
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,021:		Line 4,021:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketWatchView|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketWatchView
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,035:		Line 4,035:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentCustomerSearch|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentCustomerSearch
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,049:		Line 4,049:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketStatusView|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketStatusView
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,076:		Line 4,076:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketEscalationView|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketEscalationView
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,103:		Line 4,103:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentZoom|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentZoom
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,117:		Line 4,117:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketZoom|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketZoom
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,138:		Line 4,138:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketAttachment|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketAttachment
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,152:		Line 4,152:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPlain|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPlain
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,166:		Line 4,166:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketNote|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketNote
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,185:		Line 4,185:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketMerge|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketMerge
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,199:		Line 4,199:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPending|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPending
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,218:		Line 4,218:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketWatcher|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketWatcher
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,232:		Line 4,232:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPriority|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPriority
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,251:		Line 4,251:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketLock|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketLock
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,265:		Line 4,265:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketMove|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketMove
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,284:		Line 4,284:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketHistory|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketHistory
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,298:		Line 4,298:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketOwner|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketOwner
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,317:		Line 4,317:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketResponsible|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketResponsible
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,336:		Line 4,336:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketCompose|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketCompose
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,356:		Line 4,356:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketBounce|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketBounce
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,370:		Line 4,370:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketForward|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketForward
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,390:		Line 4,390:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketCustomer|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketCustomer
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,410:		Line 4,410:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketClose|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketClose
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,429:		Line 4,429:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketFreeText|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketFreeText
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,448:		Line 4,448:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketPrint|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketPrint
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,462:		Line 4,462:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Module###AgentTicketBulk|Frontend::Agent::ModuleRegistration|}}	+	|key=Frontend::Module###AgentTicketBulk
	|description=Frontend module registration for the agent interface.		|description=Frontend module registration for the agent interface.
	|group=Ticket		|group=Ticket
Line 4,481:		Line 4,481:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Preferences ===|}}	+	=== Frontend::Agent::Preferences ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::PreferencesPreferencesGroups###NewTicketNotify|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###NewTicketNotify
	|description=Parameters for the NewTicketNotify object in the preferences view of the agent interface.		|description=Parameters for the NewTicketNotify object in the preferences view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,505:		Line 4,505:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###FollowUpNotify|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###FollowUpNotify
	|description=Parameters for the FollowUpNotify object in the preference view of the agent interface.		|description=Parameters for the FollowUpNotify object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,529:		Line 4,529:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###LockTimeoutNotify|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###LockTimeoutNotify
	|description=Parameters for the LockTimeoutNotify object in the preference view of the agent interface.		|description=Parameters for the LockTimeoutNotify object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,553:		Line 4,553:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###MoveNotify|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###MoveNotify
	|description=Parameters for the MoveNotify object in the preference view of the agent interface.		|description=Parameters for the MoveNotify object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,577:		Line 4,577:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###WatcherNotify|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###WatcherNotify
	|description=Parameters for the WatcherNotify object in the preference view of the agent interface.		|description=Parameters for the WatcherNotify object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,601:		Line 4,601:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###CustomQueue|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###CustomQueue
	|description=Parameters for the CustomQueue object in the preference view of the agent interface.		|description=Parameters for the CustomQueue object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,620:		Line 4,620:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###RefreshTime|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###RefreshTime
	|description=Parameters for the RefreshTime object in the preference view of the agent interface.		|description=Parameters for the RefreshTime object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,648:		Line 4,648:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###TicketOverviewSmallPageShown|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###TicketOverviewSmallPageShown
	|description=Parameters for the pages (in which the tickets are shown) of the small ticket overview.		|description=Parameters for the pages (in which the tickets are shown) of the small ticket overview.
	|group=Ticket		|group=Ticket
Line 4,675:		Line 4,675:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###TicketOverviewMediumPageShown|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###TicketOverviewMediumPageShown
	|description=Parameters for the pages (in which the tickets are shown) of the medium ticket overview.		|description=Parameters for the pages (in which the tickets are shown) of the medium ticket overview.
	|group=Ticket		|group=Ticket
Line 4,702:		Line 4,702:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###TicketOverviewPreviewPageShown|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###TicketOverviewPreviewPageShown
	|description=Parameters for the pages (in which the tickets are shown) of the ticket preview overview.		|description=Parameters for the pages (in which the tickets are shown) of the ticket preview overview.
	|group=Ticket		|group=Ticket
Line 4,729:		Line 4,729:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:PreferencesGroups###CreateNextMask|Frontend::Agent::Preferences|}}	+	|key=PreferencesGroups###CreateNextMask
	|description=Parameters for the CreateNextMask object in the preference view of the agent interface.		|description=Parameters for the CreateNextMask object in the preference view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,752:		Line 4,752:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::SearchRouter ===|}}	+	=== Frontend::Agent::SearchRouter ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::SearchRouterFrontend::Search###Ticket|Frontend::Agent::SearchRouter|}}	+	|key=Frontend::Search###Ticket
	|description=Search backend router.		|description=Search backend router.
	|group=Ticket		|group=Ticket
Line 4,764:		Line 4,764:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ArticleAttachmentModule ===|}}	+	=== Frontend::Agent::Ticket::ArticleAttachmentModule ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ArticleAttachmentModuleTicket::Frontend::ArticleAttachmentModule###1-Download|Frontend::Agent::Ticket::ArticleAttachmentModule|}}	+	|key=Ticket::Frontend::ArticleAttachmentModule###1-Download
	|description=Shows a link to download article attachments in the zoom view of the article in the agent interface.		|description=Shows a link to download article attachments in the zoom view of the article in the agent interface.
	|group=Ticket		|group=Ticket
Line 4,776:		Line 4,776:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ArticleAttachmentModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer|Frontend::Agent::Ticket::ArticleAttachmentModule|}}	+	|key=Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
	|description=Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.		|description=Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.
	|group=Ticket		|group=Ticket
Line 4,788:		Line 4,788:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ArticleComposeModule ===|}}	+	=== Frontend::Agent::Ticket::ArticleComposeModule ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ArticleComposeModuleTicket::Frontend::ArticleComposeModule###1-SignEmail|Frontend::Agent::Ticket::ArticleComposeModule|}}	+	|key=Ticket::Frontend::ArticleComposeModule###1-SignEmail
	|description=Module to compose signed messages (PGP or S/MIME).		|description=Module to compose signed messages (PGP or S/MIME).
	|group=Ticket		|group=Ticket
Line 4,800:		Line 4,800:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ArticleComposeModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ArticleComposeModule###2-CryptEmail|Frontend::Agent::Ticket::ArticleComposeModule|}}	+	|key=Ticket::Frontend::ArticleComposeModule###2-CryptEmail
	|description=Module to crypt composed messages (PGP or S/MIME).		|description=Module to crypt composed messages (PGP or S/MIME).
	|group=Ticket		|group=Ticket
Line 4,812:		Line 4,812:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ArticleViewModule ===|}}	+	=== Frontend::Agent::Ticket::ArticleViewModule ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ArticleViewModuleTicket::Frontend::ArticleViewModule###1-PGP|Frontend::Agent::Ticket::ArticleViewModule|}}	+	|key=Ticket::Frontend::ArticleViewModule###1-PGP
	|description=Agent interface article notification module to check PGP.		|description=Agent interface article notification module to check PGP.
	|group=Ticket		|group=Ticket
Line 4,824:		Line 4,824:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ArticleViewModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ArticleViewModule###1-SMIME|Frontend::Agent::Ticket::ArticleViewModule|}}	+	|key=Ticket::Frontend::ArticleViewModule###1-SMIME
	|description=Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.		|description=Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
	|group=Ticket		|group=Ticket
Line 4,836:		Line 4,836:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ArticleViewModulePre ===|}}	+	=== Frontend::Agent::Ticket::ArticleViewModulePre ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ArticleViewModulePreTicket::Frontend::ArticlePreViewModule###1-PGP|Frontend::Agent::Ticket::ArticleViewModulePre|}}	+	|key=Ticket::Frontend::ArticlePreViewModule###1-PGP
	|description=Agent interface article notification module to check PGP.		|description=Agent interface article notification module to check PGP.
	|group=Ticket		|group=Ticket
Line 4,848:		Line 4,848:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ArticleViewModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ArticlePreViewModule###1-SMIME|Frontend::Agent::Ticket::ArticleViewModulePre|}}	+	|key=Ticket::Frontend::ArticlePreViewModule###1-SMIME
	|description=Agent interface article notification module to check S/MIME.		|description=Agent interface article notification module to check S/MIME.
	|group=Ticket		|group=Ticket
Line 4,860:		Line 4,860:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+	=== Frontend::Agent::Ticket::MenuModule ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::MenuModuleTicket::Frontend::MenuModule###000-Back|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###000-Back
	|description=Shows a link in the menu to go back in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to go back in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,878:		Line 4,878:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###100-Lock|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###100-Lock
	|description=Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,893:		Line 4,893:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###200-History|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###200-History
	|description=Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,911:		Line 4,911:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###210-Print|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###210-Print
	|description=Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,930:		Line 4,930:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###300-Priority|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###300-Priority
	|description=Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,948:		Line 4,948:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###310-FreeText|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###310-FreeText
	|description=Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,966:		Line 4,966:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###320-Link|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###320-Link
	|description=Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.		|description=Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 4,984:		Line 4,984:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###400-Owner|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###400-Owner
	|description=Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,002:		Line 5,002:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###410-Responsible|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###410-Responsible
	|description=Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,020:		Line 5,020:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###420-Customer|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###420-Customer
	|description=Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,038:		Line 5,038:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###420-Note|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###420-Note
	|description=Shows a link in the menu to add a note in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to add a note in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,056:		Line 5,056:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###430-Merge|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###430-Merge
	|description=Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.		|description=Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,074:		Line 5,074:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###440-Pending|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###440-Pending
	|description=Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,092:		Line 5,092:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###448-Watch|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###448-Watch
	|description=Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,107:		Line 5,107:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###450-Close|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###450-Close
	|description=Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.		|description=Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,125:		Line 5,125:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###460-Delete|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###460-Delete
	|description=Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".		|description=Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
	|group=Ticket		|group=Ticket
Line 5,143:		Line 5,143:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MenuModule###470-Spam|Frontend::Agent::Ticket::MenuModule|}}	+	|key=Ticket::Frontend::MenuModule###470-Spam
	|description=Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".		|description=Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
	|group=Ticket		|group=Ticket
Line 5,161:		Line 5,161:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+	=== Frontend::Agent::Ticket::MenuModulePre ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::MenuModulePreTicket::Frontend::PreMenuModule###100-Lock|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###100-Lock
	|description=Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.		|description=Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,177:		Line 5,177:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###200-Zoom|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###200-Zoom
	|description=Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.		|description=Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,195:		Line 5,195:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###210-History|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###210-History
	|description=Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.		|description=Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,213:		Line 5,213:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###300-Priority|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###300-Priority
	|description=Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.		|description=Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,231:		Line 5,231:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###420-Note|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###420-Note
	|description=Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.		|description=Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,249:		Line 5,249:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###440-Close|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###440-Close
	|description=Shows a link in the menu to close a ticket in every ticket overview of the agent interface.		|description=Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,267:		Line 5,267:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###445-Move|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###445-Move
	|description=Shows a link in the menu to move a ticket in every ticket overview of the agent interface.		|description=Shows a link in the menu to move a ticket in every ticket overview of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,282:		Line 5,282:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###450-Delete|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###450-Delete
	|description=Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".		|description=Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
	|group=Ticket		|group=Ticket
Line 5,300:		Line 5,300:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::MenuModulePre ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::PreMenuModule###460-Spam|Frontend::Agent::Ticket::MenuModulePre|}}	+	|key=Ticket::Frontend::PreMenuModule###460-Spam
	|description=Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".		|description=Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
	|group=Ticket		|group=Ticket
Line 5,318:		Line 5,318:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewBounce ===|}}	+	=== Frontend::Agent::Ticket::ViewBounce ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewBounceTicket::Frontend::AgentTicketBounce###Permission|Frontend::Agent::Ticket::ViewBounce|}}	+	|key=Ticket::Frontend::AgentTicketBounce###Permission
	|description=Required permissions to use the ticket bounce screen in the agent interface.		|description=Required permissions to use the ticket bounce screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,328:		Line 5,328:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBounce ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBounce###RequiredLock|Frontend::Agent::Ticket::ViewBounce|}}	+	|key=Ticket::Frontend::AgentTicketBounce###RequiredLock
	|description=Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 5,338:		Line 5,338:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBounce ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBounce###StateDefault|Frontend::Agent::Ticket::ViewBounce|}}	+	|key=Ticket::Frontend::AgentTicketBounce###StateDefault
	|description=Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.		|description=Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,348:		Line 5,348:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBounce ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBounce###StateType|Frontend::Agent::Ticket::ViewBounce|}}	+	|key=Ticket::Frontend::AgentTicketBounce###StateType
	|description=Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.		|description=Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,361:		Line 5,361:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBounce ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::BounceText|Frontend::Agent::Ticket::ViewBounce|}}	+	|key=Ticket::Frontend::BounceText
	|description=Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.		|description=Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,371:		Line 5,371:
	|config=<pre>$Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';</pre>		|config=<pre>$Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+	=== Frontend::Agent::Ticket::ViewBulk ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewBulkTicket::Frontend::AgentTicketBulk###RequiredLock|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###RequiredLock
	|description=Automatically lock and set owner to current Agent after selecting for an Bulk Action.		|description=Automatically lock and set owner to current Agent after selecting for an Bulk Action.
	|group=Ticket		|group=Ticket
Line 5,381:		Line 5,381:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###Owner|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###Owner
	|description=Sets the ticket owner in the ticket bulk screen of the agent interface.		|description=Sets the ticket owner in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,391:		Line 5,391:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###Responsible|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###Responsible
	|description=Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.		|description=Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,401:		Line 5,401:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###State|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###State
	|description=If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.		|description=If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,411:		Line 5,411:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###StateType|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,426:		Line 5,426:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###StateDefault|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,436:		Line 5,436:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###Priority|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###Priority
	|description=Shows the ticket priority options in the ticket bulk screen of the agent interface.		|description=Shows the ticket priority options in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,446:		Line 5,446:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###PriorityDefault|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###PriorityDefault
	|description=Defines the default ticket priority in the ticket bulk screen of the agent interface.		|description=Defines the default ticket priority in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,456:		Line 5,456:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket bulk screen of the agent interface.		|description=Defines the default type of the note in the ticket bulk screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,466:		Line 5,466:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewBulk ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketBulk###ArticleTypes|Frontend::Agent::Ticket::ViewBulk|}}	+	|key=Ticket::Frontend::AgentTicketBulk###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 5,480:		Line 5,480:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+	=== Frontend::Agent::Ticket::ViewClose ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewCloseTicket::Frontend::AgentTicketClose###Permission|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Permission
	|description=Required permissions to use the close ticket screen in the agent interface.		|description=Required permissions to use the close ticket screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,490:		Line 5,490:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###RequiredLock|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###RequiredLock
	|description=Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 5,500:		Line 5,500:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###TicketType|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###TicketType
	|description=Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 5,510:		Line 5,510:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Service|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Service
	|description=Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 5,520:		Line 5,520:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Owner|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Owner
	|description=Sets the ticket owner in the close ticket screen of the agent interface.		|description=Sets the ticket owner in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,530:		Line 5,530:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###OwnerMandatory|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 5,540:		Line 5,540:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Responsible|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Responsible
	|description=Sets the responsible agent of the ticket in the close ticket screen of the agent interface.		|description=Sets the responsible agent of the ticket in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,550:		Line 5,550:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###State|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###State
	|description=If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.		|description=If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,560:		Line 5,560:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###StateType|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###StateType
	|description=Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.		|description=Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,572:		Line 5,572:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###StateDefault|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,582:		Line 5,582:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Note|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Note
	|description=Allows adding notes in the close ticket screen of the agent interface.		|description=Allows adding notes in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,592:		Line 5,592:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Subject|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Subject
	|description=Sets the default subject for notes added in the close ticket screen of the agent interface.		|description=Sets the default subject for notes added in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,602:		Line 5,602:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Body|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Body
	|description=Sets the default body text for notes added in the close ticket screen of the agent interface.		|description=Sets the default body text for notes added in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,612:		Line 5,612:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###InvolvedAgent|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,622:		Line 5,622:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###InformAgent|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,632:		Line 5,632:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###ArticleTypeDefault|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
	|description=Defines the default type of the note in the close ticket screen of the agent interface.		|description=Defines the default type of the note in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,642:		Line 5,642:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###ArticleTypes|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 5,656:		Line 5,656:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Priority|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Priority
	|description=Shows the ticket priority options in the close ticket screen of the agent interface.		|description=Shows the ticket priority options in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,666:		Line 5,666:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###PriorityDefault|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###PriorityDefault
	|description=Defines the default ticket priority in the close ticket screen of the agent interface.		|description=Defines the default ticket priority in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,676:		Line 5,676:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###Title|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###Title
	|description=Shows the title fields in the close ticket screen of the agent interface.		|description=Shows the title fields in the close ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,686:		Line 5,686:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###TicketFreeText|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###TicketFreeText
	|description=Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,713:		Line 5,713:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###TicketFreeTime|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###TicketFreeTime
	|description=Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,730:		Line 5,730:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###ArticleFreeText|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###ArticleFreeText
	|description=Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,744:		Line 5,744:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###HistoryType|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###HistoryType
	|description=Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,754:		Line 5,754:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewClose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketClose###HistoryComment|Frontend::Agent::Ticket::ViewClose|}}	+	|key=Ticket::Frontend::AgentTicketClose###HistoryComment
	|description=Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,764:		Line 5,764:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+	=== Frontend::Agent::Ticket::ViewCompose ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewComposeTicket::Frontend::AgentTicketCompose###Permission|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###Permission
	|description=Required permissions to use the ticket compose screen in the agent interface.		|description=Required permissions to use the ticket compose screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,774:		Line 5,774:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###RequiredLock|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###RequiredLock
	|description=Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 5,784:		Line 5,784:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###StateDefault|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###StateDefault
	|description=Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.		|description=Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,794:		Line 5,794:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###StateType|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###StateType
	|description=Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.		|description=Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,809:		Line 5,809:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ResponseFormat|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::ResponseFormat
	|description=Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).		|description=Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
	|group=Ticket		|group=Ticket
Line 5,825:		Line 5,825:
	';</pre>		';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::Quote|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::Quote
	|description=Defines the used character for email quotes in the ticket compose screen of the agent interface.		|description=Defines the used character for email quotes in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,835:		Line 5,835:
	|config=<pre>$Self->{'Ticket::Frontend::Quote'} =  '>';</pre>		|config=<pre>$Self->{'Ticket::Frontend::Quote'} =  '>';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ComposeAddCustomerAddress|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::ComposeAddCustomerAddress
	|description=Adds customers email addresses to recipients in the ticket compose screen of the agent interface.		|description=Adds customers email addresses to recipients in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,845:		Line 5,845:
	|config=<pre>$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ComposeReplaceSenderAddress|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::ComposeReplaceSenderAddress
	|description=Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.		|description=Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,855:		Line 5,855:
	|config=<pre>$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ComposeExcludeCcRecipients|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::ComposeExcludeCcRecipients
	|description=Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.		|description=Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 5,865:		Line 5,865:
	|config=<pre>$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###TicketFreeText|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###TicketFreeText
	|description=Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,892:		Line 5,892:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###TicketFreeTime|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###TicketFreeTime
	|description=Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,909:		Line 5,909:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCompose ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCompose###ArticleFreeText|Frontend::Agent::Ticket::ViewCompose|}}	+	|key=Ticket::Frontend::AgentTicketCompose###ArticleFreeText
	|description=Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 5,923:		Line 5,923:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewCustomer ===|}}	+	=== Frontend::Agent::Ticket::ViewCustomer ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewCustomerTicket::Frontend::AgentTicketCustomer###Permission|Frontend::Agent::Ticket::ViewCustomer|}}	+	|key=Ticket::Frontend::AgentTicketCustomer###Permission
	|description=Required permissions to change the customer of a ticket in the agent interface.		|description=Required permissions to change the customer of a ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,933:		Line 5,933:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewCustomer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketCustomer###RequiredLock|Frontend::Agent::Ticket::ViewCustomer|}}	+	|key=Ticket::Frontend::AgentTicketCustomer###RequiredLock
	|description=Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 5,943:		Line 5,943:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+	=== Frontend::Agent::Ticket::ViewEmailNew ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewEmailNewTicket::Frontend::AgentTicketEmail###Priority|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###Priority
	|description=Sets the default priority for new email tickets in the agent interface.		|description=Sets the default priority for new email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,953:		Line 5,953:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###ArticleType|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###ArticleType
	|description=Sets the default article type for new email tickets in the agent interface.		|description=Sets the default article type for new email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,963:		Line 5,963:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###SenderType|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###SenderType
	|description=Sets the default sender type for new email tickets in the agent interface.		|description=Sets the default sender type for new email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,973:		Line 5,973:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###Subject|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###Subject
	|description=Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.		|description=Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,983:		Line 5,983:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###Body|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###Body
	|description=Sets the default text for new email tickets in the agent interface.		|description=Sets the default text for new email tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 5,993:		Line 5,993:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###StateDefault|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###StateDefault
	|description=Sets the default next ticket state, after the creation of an email ticket in the agent interface.		|description=Sets the default next ticket state, after the creation of an email ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,003:		Line 6,003:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###StateType|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###StateType
	|description=Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.		|description=Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,018:		Line 6,018:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###TicketFreeText|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###TicketFreeText
	|description=Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,045:		Line 6,045:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###TicketFreeTime|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###TicketFreeTime
	|description=Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,062:		Line 6,062:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###ArticleFreeText|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###ArticleFreeText
	|description=Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,076:		Line 6,076:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###HistoryType|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###HistoryType
	|description=Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,086:		Line 6,086:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEmailNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEmail###HistoryComment|Frontend::Agent::Ticket::ViewEmailNew|}}	+	|key=Ticket::Frontend::AgentTicketEmail###HistoryComment
	|description=Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,096:		Line 6,096:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewEscalation ===|}}	+	=== Frontend::Agent::Ticket::ViewEscalation ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewEscalationTicket::Frontend::AgentTicketEscalationView###ViewableTicketsPage|Frontend::Agent::Ticket::ViewEscalation|}}	+	|key=Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
	|description=Shows all open tickets (even if they are locked) in the escalation view of the agent interface.		|description=Shows all open tickets (even if they are locked) in the escalation view of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,106:		Line 6,106:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEscalation ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEscalationView###SortBy::Default|Frontend::Agent::Ticket::ViewEscalation|}}	+	|key=Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.		|description=Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,116:		Line 6,116:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewEscalation ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketEscalationView###Order::Default|Frontend::Agent::Ticket::ViewEscalation|}}	+	|key=Ticket::Frontend::AgentTicketEscalationView###Order::Default
	|description=Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 6,126:		Line 6,126:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+	=== Frontend::Agent::Ticket::ViewForward ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewForwardTicket::Frontend::AgentTicketForward###Permission|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###Permission
	|description=Required permissions to use the ticket forward screen in the agent interface.		|description=Required permissions to use the ticket forward screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,136:		Line 6,136:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###RequiredLock|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###RequiredLock
	|description=Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 6,146:		Line 6,146:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###StateDefault|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###StateDefault
	|description=Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.		|description=Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,156:		Line 6,156:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###StateType|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###StateType
	|description=Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.		|description=Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,171:		Line 6,171:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###ArticleTypeDefault|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
	|description=Defines the default type of forwarded message in the ticket forward screen of the agent interface.		|description=Defines the default type of forwarded message in the ticket forward screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,181:		Line 6,181:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###ArticleTypes|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###ArticleTypes
	|description=Specifies the different article types that will be used in the system.		|description=Specifies the different article types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 6,194:		Line 6,194:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###TicketFreeText|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###TicketFreeText
	|description=Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,221:		Line 6,221:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###TicketFreeTime|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###TicketFreeTime
	|description=Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,238:		Line 6,238:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewForward ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketForward###ArticleFreeText|Frontend::Agent::Ticket::ViewForward|}}	+	|key=Ticket::Frontend::AgentTicketForward###ArticleFreeText
	|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,252:		Line 6,252:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+	=== Frontend::Agent::Ticket::ViewFreeText ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewFreeTextTicket::Frontend::AgentTicketFreeText###Permission|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Permission
	|description=Required permissions to use the ticket free text screen in the agent interface.		|description=Required permissions to use the ticket free text screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,262:		Line 6,262:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###RequiredLock|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###RequiredLock
	|description=Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 6,272:		Line 6,272:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###TicketType|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###TicketType
	|description=Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 6,282:		Line 6,282:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Service|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Service
	|description=Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 6,292:		Line 6,292:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Owner|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Owner
	|description=Sets the ticket owner in the ticket free text screen of the agent interface.		|description=Sets the ticket owner in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,302:		Line 6,302:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###OwnerMandatory|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 6,312:		Line 6,312:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Responsible|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Responsible
	|description=Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.		|description=Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,322:		Line 6,322:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###State|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###State
	|description=If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.		|description=If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,332:		Line 6,332:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###StateType|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,347:		Line 6,347:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###StateDefault|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,357:		Line 6,357:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Note|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Note
	|description=Allows adding notes in the ticket free text screen of the agent interface.		|description=Allows adding notes in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,367:		Line 6,367:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Subject|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Subject
	|description=Defines the default subject of a note in the ticket free text screen of the agent interface.		|description=Defines the default subject of a note in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,377:		Line 6,377:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Body|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Body
	|description=Defines the default body of a note in the ticket free text screen of the agent interface.		|description=Defines the default body of a note in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,387:		Line 6,387:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###InvolvedAgent|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,397:		Line 6,397:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###InformAgent|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,407:		Line 6,407:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket free text screen of the agent interface.		|description=Defines the default type of the note in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,417:		Line 6,417:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###ArticleTypes|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 6,431:		Line 6,431:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Priority|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Priority
	|description=Shows the ticket priority options in the ticket free text screen of the agent interface.		|description=Shows the ticket priority options in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,441:		Line 6,441:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###PriorityDefault|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###PriorityDefault
	|description=Defines the default ticket priority in the ticket free text screen of the agent interface.		|description=Defines the default ticket priority in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,451:		Line 6,451:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###Title|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###Title
	|description=Shows the title fields in the ticket free text screen of the agent interface.		|description=Shows the title fields in the ticket free text screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,461:		Line 6,461:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###TicketFreeText|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###TicketFreeText
	|description=Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,488:		Line 6,488:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###TicketFreeTime|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
	|description=Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,505:		Line 6,505:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###ArticleFreeText|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
	|description=Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,519:		Line 6,519:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###HistoryType|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###HistoryType
	|description=Defines the history type for the ticket free text screen action, which gets used for ticket history.		|description=Defines the history type for the ticket free text screen action, which gets used for ticket history.
	|group=Ticket		|group=Ticket
Line 6,529:		Line 6,529:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewFreeText ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketFreeText###HistoryComment|Frontend::Agent::Ticket::ViewFreeText|}}	+	|key=Ticket::Frontend::AgentTicketFreeText###HistoryComment
	|description=Defines the history comment for the ticket free text screen action, which gets used for ticket history.		|description=Defines the history comment for the ticket free text screen action, which gets used for ticket history.
	|group=Ticket		|group=Ticket
Line 6,539:		Line 6,539:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewHistory ===|}}	+	=== Frontend::Agent::Ticket::ViewHistory ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewHistoryTicket::Frontend::HistoryOrder|Frontend::Agent::Ticket::ViewHistory|}}	+	|key=Ticket::Frontend::HistoryOrder
	|description=Shows the ticket history (reverse ordered) in the agent interface.		|description=Shows the ticket history (reverse ordered) in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,549:		Line 6,549:
	|config=<pre>$Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+	=== Frontend::Agent::Ticket::ViewMailbox ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewMailboxTicket::Frontend::AgentTicketLockedView###SortBy::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketLockedView###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.		|description=Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,559:		Line 6,559:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketLockedView###Order::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketLockedView###Order::Default
	|description=Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 6,569:		Line 6,569:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.		|description=Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,579:		Line 6,579:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsibleView###Order::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketResponsibleView###Order::Default
	|description=Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 6,589:		Line 6,589:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketWatchView###SortBy::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketWatchView###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.		|description=Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,599:		Line 6,599:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMailbox ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketWatchView###Order::Default|Frontend::Agent::Ticket::ViewMailbox|}}	+	|key=Ticket::Frontend::AgentTicketWatchView###Order::Default
	|description=Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 6,609:		Line 6,609:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewMerge ===|}}	+	=== Frontend::Agent::Ticket::ViewMerge ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewMergeTicket::Frontend::AgentTicketMerge###Permission|Frontend::Agent::Ticket::ViewMerge|}}	+	|key=Ticket::Frontend::AgentTicketMerge###Permission
	|description=Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.		|description=Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,619:		Line 6,619:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMerge ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMerge###RequiredLock|Frontend::Agent::Ticket::ViewMerge|}}	+	|key=Ticket::Frontend::AgentTicketMerge###RequiredLock
	|description=Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 6,629:		Line 6,629:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMerge ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::MergeText|Frontend::Agent::Ticket::ViewMerge|}}	+	|key=Ticket::Frontend::MergeText
	|description=When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.		|description=When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
	|group=Ticket		|group=Ticket
Line 6,639:		Line 6,639:
	|config=<pre>$Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';</pre>		|config=<pre>$Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMerge ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AutomaticMergeText|Frontend::Agent::Ticket::ViewMerge|}}	+	|key=Ticket::Frontend::AutomaticMergeText
	|description=When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).		|description=When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
	|group=Ticket		|group=Ticket
Line 6,649:		Line 6,649:
	|config=<pre>$Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+	=== Frontend::Agent::Ticket::ViewMove ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewMoveTicket::Frontend::MoveType|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::MoveType
	|description=Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.		|description=Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
	|group=Ticket		|group=Ticket
Line 6,659:		Line 6,659:
	|config=<pre>$Self->{'Ticket::Frontend::MoveType'} =  'form';</pre>		|config=<pre>$Self->{'Ticket::Frontend::MoveType'} =  'form';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###State|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###State
	|description=Allows to set a new ticket state in the move ticket screen of the agent interface.		|description=Allows to set a new ticket state in the move ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,669:		Line 6,669:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::DefaultNextMoveStateType|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::DefaultNextMoveStateType
	|description=Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.		|description=Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,682:		Line 6,682:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###Priority|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###Priority
	|description=Shows the ticket priority options in the move ticket screen of the agent interface.		|description=Shows the ticket priority options in the move ticket screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,692:		Line 6,692:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###TicketFreeText|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###TicketFreeText
	|description=Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,719:		Line 6,719:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###TicketFreeTime|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###TicketFreeTime
	|description=Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 6,736:		Line 6,736:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###NextScreen|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###NextScreen
	|description=Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.		|description=Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.
	|group=Ticket		|group=Ticket
Line 6,746:		Line 6,746:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'NextScreen'} =  'LastScreenView';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'NextScreen'} =  'LastScreenView';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###Subject|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###Subject
	|description=Sets the default subject for notes added in the ticket move screen of the agent interface.		|description=Sets the default subject for notes added in the ticket move screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,756:		Line 6,756:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} =  '$Text{"Change Queue"}';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} =  '$Text{"Change Queue"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewMove ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketMove###Body|Frontend::Agent::Ticket::ViewMove|}}	+	|key=Ticket::Frontend::AgentTicketMove###Body
	|description=Sets the default body text for notes added in the ticket move screen of the agent interface.		|description=Sets the default body text for notes added in the ticket move screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,766:		Line 6,766:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+	=== Frontend::Agent::Ticket::ViewNote ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewNoteTicket::Frontend::AgentTicketNote###Permission|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Permission
	|description=Required permissions to use the ticket note screen in the agent interface.		|description=Required permissions to use the ticket note screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 6,776:		Line 6,776:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###RequiredLock|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###RequiredLock
	|description=Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 6,786:		Line 6,786:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###TicketType|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###TicketType
	|description=Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 6,796:		Line 6,796:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Service|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Service
	|description=Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 6,806:		Line 6,806:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Owner|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Owner
	|description=Sets the ticket owner in the ticket note screen of the agent interface.		|description=Sets the ticket owner in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,816:		Line 6,816:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###OwnerMandatory|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 6,826:		Line 6,826:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Responsible|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Responsible
	|description=Sets the responsible agent of the ticket in the ticket note screen of the agent interface.		|description=Sets the responsible agent of the ticket in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,836:		Line 6,836:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###State|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###State
	|description=If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.		|description=If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,846:		Line 6,846:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###StateType|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,861:		Line 6,861:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###StateDefault|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,871:		Line 6,871:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Note|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Note
	|description=Allows adding notes in the ticket note screen of the agent interface.		|description=Allows adding notes in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,881:		Line 6,881:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Subject|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Subject
	|description=Sets the default subject for notes added in the ticket note screen of the agent interface.		|description=Sets the default subject for notes added in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,891:		Line 6,891:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Body|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Body
	|description=Sets the default body text for notes added in the ticket note screen of the agent interface.		|description=Sets the default body text for notes added in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,901:		Line 6,901:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###InvolvedAgent|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,911:		Line 6,911:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###InformAgent|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,921:		Line 6,921:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###ArticleTypeDefault|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket note screen of the agent interface.		|description=Defines the default type of the note in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,931:		Line 6,931:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###ArticleTypes|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 6,945:		Line 6,945:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Priority|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Priority
	|description=Shows the ticket priority options in the ticket note screen of the agent interface.		|description=Shows the ticket priority options in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,955:		Line 6,955:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###PriorityDefault|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###PriorityDefault
	|description=Defines the default ticket priority in the ticket note screen of the agent interface.		|description=Defines the default ticket priority in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,965:		Line 6,965:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###Title|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###Title
	|description=Shows the title fields in the ticket note screen of the agent interface.		|description=Shows the title fields in the ticket note screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 6,975:		Line 6,975:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###TicketFreeText|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###TicketFreeText
	|description=Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,002:		Line 7,002:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###TicketFreeTime|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###TicketFreeTime
	|description=Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,019:		Line 7,019:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###ArticleFreeText|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###ArticleFreeText
	|description=Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,033:		Line 7,033:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###HistoryType|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###HistoryType
	|description=Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,043:		Line 7,043:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewNote ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketNote###HistoryComment|Frontend::Agent::Ticket::ViewNote|}}	+	|key=Ticket::Frontend::AgentTicketNote###HistoryComment
	|description=Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,053:		Line 7,053:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+	=== Frontend::Agent::Ticket::ViewOwner ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewOwnerTicket::Frontend::AgentTicketOwner###Permission|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Permission
	|description=Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.		|description=Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,063:		Line 7,063:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###RequiredLock|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###RequiredLock
	|description=Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 7,073:		Line 7,073:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###TicketType|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###TicketType
	|description=Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,083:		Line 7,083:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Service|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Service
	|description=Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,093:		Line 7,093:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Owner|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Owner
	|description=Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,103:		Line 7,103:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###OwnerMandatory|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 7,113:		Line 7,113:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Responsible|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Responsible
	|description=Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,123:		Line 7,123:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###State|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###State
	|description=If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.		|description=If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,133:		Line 7,133:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###StateType|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,147:		Line 7,147:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###StateDefault|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,157:		Line 7,157:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Note|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Note
	|description=Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,167:		Line 7,167:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Subject|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Subject
	|description=Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,177:		Line 7,177:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Body|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Body
	|description=Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,187:		Line 7,187:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###InvolvedAgent|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,197:		Line 7,197:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###InformAgent|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,207:		Line 7,207:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,217:		Line 7,217:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###ArticleTypes|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 7,231:		Line 7,231:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Priority|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Priority
	|description=Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,241:		Line 7,241:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###PriorityDefault|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###PriorityDefault
	|description=Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,251:		Line 7,251:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###Title|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###Title
	|description=Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.		|description=Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,261:		Line 7,261:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###TicketFreeText|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###TicketFreeText
	|description=Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,288:		Line 7,288:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###TicketFreeTime|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###TicketFreeTime
	|description=Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,305:		Line 7,305:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###ArticleFreeText|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###ArticleFreeText
	|description=Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,319:		Line 7,319:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###HistoryType|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###HistoryType
	|description=Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,329:		Line 7,329:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewOwner ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketOwner###HistoryComment|Frontend::Agent::Ticket::ViewOwner|}}	+	|key=Ticket::Frontend::AgentTicketOwner###HistoryComment
	|description=Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,339:		Line 7,339:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+	=== Frontend::Agent::Ticket::ViewPending ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewPendingTicket::Frontend::AgentTicketPending###Permission|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Permission
	|description=Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.		|description=Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,349:		Line 7,349:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###RequiredLock|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###RequiredLock
	|description=Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 7,359:		Line 7,359:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###TicketType|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###TicketType
	|description=Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,369:		Line 7,369:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Service|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Service
	|description=Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,379:		Line 7,379:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Owner|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Owner
	|description=Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,389:		Line 7,389:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###OwnerMandatory|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 7,399:		Line 7,399:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Responsible|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Responsible
	|description=Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,409:		Line 7,409:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###State|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###State
	|description=If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.		|description=If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,419:		Line 7,419:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###StateType|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,432:		Line 7,432:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###StateDefault|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,442:		Line 7,442:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Note|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Note
	|description=Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,452:		Line 7,452:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Subject|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Subject
	|description=Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,462:		Line 7,462:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Body|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Body
	|description=Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,472:		Line 7,472:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###InvolvedAgent|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,482:		Line 7,482:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###InformAgent|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,492:		Line 7,492:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###ArticleTypeDefault|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,502:		Line 7,502:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###ArticleTypes|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 7,516:		Line 7,516:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Priority|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Priority
	|description=Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,526:		Line 7,526:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###PriorityDefault|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###PriorityDefault
	|description=Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,536:		Line 7,536:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###Title|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###Title
	|description=Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.		|description=Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,546:		Line 7,546:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###TicketFreeText|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###TicketFreeText
	|description=Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,573:		Line 7,573:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###TicketFreeTime|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###TicketFreeTime
	|description=Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,590:		Line 7,590:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###ArticleFreeText|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###ArticleFreeText
	|description=Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,604:		Line 7,604:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###HistoryType|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###HistoryType
	|description=Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,614:		Line 7,614:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPending ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPending###HistoryComment|Frontend::Agent::Ticket::ViewPending|}}	+	|key=Ticket::Frontend::AgentTicketPending###HistoryComment
	|description=Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,624:		Line 7,624:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+	=== Frontend::Agent::Ticket::ViewPhoneNew ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewPhoneNewTicket::Frontend::AgentTicketPhone###Priority|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###Priority
	|description=Sets the default priority for new phone tickets in the agent interface.		|description=Sets the default priority for new phone tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,634:		Line 7,634:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###ArticleType|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###ArticleType
	|description=Sets the default article type for new phone tickets in the agent interface.		|description=Sets the default article type for new phone tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,644:		Line 7,644:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###SenderType|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###SenderType
	|description=Sets the default sender type for new phone ticket in the agent interface.		|description=Sets the default sender type for new phone ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,654:		Line 7,654:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###Subject|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###Subject
	|description=Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.		|description=Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,664:		Line 7,664:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###Body|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###Body
	|description=Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.		|description=Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,674:		Line 7,674:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###StateDefault|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###StateDefault
	|description=Sets the default next state for new phone tickets in the agent interface.		|description=Sets the default next state for new phone tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,684:		Line 7,684:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###StateType|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###StateType
	|description=Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.		|description=Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,699:		Line 7,699:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###TicketFreeText|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###TicketFreeText
	|description=Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,726:		Line 7,726:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###TicketFreeTime|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###TicketFreeTime
	|description=Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,743:		Line 7,743:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###ArticleFreeText|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###ArticleFreeText
	|description=Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,757:		Line 7,757:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###HistoryType|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###HistoryType
	|description=Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,767:		Line 7,767:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###HistoryComment|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###HistoryComment
	|description=Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,777:		Line 7,777:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhone###SplitLinkType|Frontend::Agent::Ticket::ViewPhoneNew|}}	+	|key=Ticket::Frontend::AgentTicketPhone###SplitLinkType
	|description=Sets the default link type of splitted tickets in the agent interface.		|description=Sets the default link type of splitted tickets in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,790:		Line 7,790:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+	=== Frontend::Agent::Ticket::ViewPhoneOutbound ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewPhoneOutboundTicket::Frontend::AgentTicketPhoneOutbound###Permission|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###Permission
	|description=Required permissions to use the ticket phone outbound screen in the agent interface.		|description=Required permissions to use the ticket phone outbound screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,800:		Line 7,800:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
	|description=Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 7,810:		Line 7,810:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
	|description=Defines the default type of the note in the ticket phone outbound screen of the agent interface.		|description=Defines the default type of the note in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,820:		Line 7,820:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###SenderType|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
	|description=Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.		|description=Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,830:		Line 7,830:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###Subject|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###Subject
	|description=Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.		|description=Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,840:		Line 7,840:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###Body|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###Body
	|description=Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.		|description=Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,850:		Line 7,850:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###State|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###State
	|description=Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.		|description=Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,860:		Line 7,860:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###StateType|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###StateType
	|description=Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.		|description=Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 7,875:		Line 7,875:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
	|description=Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,902:		Line 7,902:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
	|description=Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,919:		Line 7,919:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
	|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 7,933:		Line 7,933:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
	|description=Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,943:		Line 7,943:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPhoneOutbound ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment|Frontend::Agent::Ticket::ViewPhoneOutbound|}}	+	|key=Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
	|description=Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,953:		Line 7,953:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+	=== Frontend::Agent::Ticket::ViewPriority ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewPriorityTicket::Frontend::AgentTicketPriority###Permission|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Permission
	|description=Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.		|description=Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 7,963:		Line 7,963:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###RequiredLock|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###RequiredLock
	|description=Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 7,973:		Line 7,973:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###TicketType|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###TicketType
	|description=Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,983:		Line 7,983:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Service|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Service
	|description=Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 7,993:		Line 7,993:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Owner|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Owner
	|description=Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,003:		Line 8,003:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###OwnerMandatory|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 8,013:		Line 8,013:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Responsible|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Responsible
	|description=Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,023:		Line 8,023:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###State|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###State
	|description=If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.		|description=If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,033:		Line 8,033:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###StateType|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,047:		Line 8,047:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###StateDefault|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,057:		Line 8,057:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Note|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Note
	|description=Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,067:		Line 8,067:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Subject|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Subject
	|description=Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,077:		Line 8,077:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Body|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Body
	|description=Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,087:		Line 8,087:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###InvolvedAgent|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,097:		Line 8,097:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###InformAgent|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,107:		Line 8,107:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,117:		Line 8,117:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###ArticleTypes|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 8,131:		Line 8,131:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Priority|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Priority
	|description=Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,141:		Line 8,141:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###PriorityDefault|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###PriorityDefault
	|description=Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,151:		Line 8,151:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###Title|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###Title
	|description=Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.		|description=Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,161:		Line 8,161:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###TicketFreeText|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###TicketFreeText
	|description=Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,188:		Line 8,188:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###TicketFreeTime|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###TicketFreeTime
	|description=Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,205:		Line 8,205:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###ArticleFreeText|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###ArticleFreeText
	|description=Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,219:		Line 8,219:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###HistoryType|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###HistoryType
	|description=Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,229:		Line 8,229:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewPriority ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketPriority###HistoryComment|Frontend::Agent::Ticket::ViewPriority|}}	+	|key=Ticket::Frontend::AgentTicketPriority###HistoryComment
	|description=Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,239:		Line 8,239:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+	=== Frontend::Agent::Ticket::ViewQueue ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewQueueTicket::Frontend::AgentTicketQueue###StripEmptyLines|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###StripEmptyLines
	|description=Strips empty lines on the ticket preview in the queue view.		|description=Strips empty lines on the ticket preview in the queue view.
	|group=Ticket		|group=Ticket
Line 8,249:		Line 8,249:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
	|description=Shows all both ro and rw queues in the queue view.		|description=Shows all both ro and rw queues in the queue view.
	|group=Ticket		|group=Ticket
Line 8,259:		Line 8,259:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###HighlightAge1|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###HighlightAge1
	|description=Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.		|description=Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.
	|group=Ticket		|group=Ticket
Line 8,269:		Line 8,269:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###HighlightAge2|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###HighlightAge2
	|description=Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.		|description=Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.
	|group=Ticket		|group=Ticket
Line 8,279:		Line 8,279:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###Blink|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###Blink
	|description=Activates a blinking mechanism of the queue that contains the oldest ticket.		|description=Activates a blinking mechanism of the queue that contains the oldest ticket.
	|group=Ticket		|group=Ticket
Line 8,289:		Line 8,289:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###QueueSort|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###QueueSort
	|description=Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.		|description=Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
	|group=Ticket		|group=Ticket
Line 8,302:		Line 8,302:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###SortBy::Default|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###SortBy::Default
	|description=Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.		|description=Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.
	|group=Ticket		|group=Ticket
Line 8,312:		Line 8,312:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewQueue ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketQueue###Order::Default|Frontend::Agent::Ticket::ViewQueue|}}	+	|key=Ticket::Frontend::AgentTicketQueue###Order::Default
	|description=Defines the default sort order for all queues in the queue view, after priority sort.		|description=Defines the default sort order for all queues in the queue view, after priority sort.
	|group=Ticket		|group=Ticket
Line 8,322:		Line 8,322:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+	=== Frontend::Agent::Ticket::ViewResponsible ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewResponsibleTicket::Frontend::AgentTicketResponsible###Permission|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Permission
	|description=Required permissions to use the ticket responsible screen in the agent interface.		|description=Required permissions to use the ticket responsible screen in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,332:		Line 8,332:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###RequiredLock|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###RequiredLock
	|description=Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).		|description=Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
	|group=Ticket		|group=Ticket
Line 8,342:		Line 8,342:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###TicketType|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###TicketType
	|description=Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).		|description=Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).
	|group=Ticket		|group=Ticket
Line 8,352:		Line 8,352:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Service|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Service
	|description=Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).		|description=Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).
	|group=Ticket		|group=Ticket
Line 8,362:		Line 8,362:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Owner|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Owner
	|description=Sets the ticket owner in the ticket responsible screen of the agent interface.		|description=Sets the ticket owner in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,372:		Line 8,372:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###OwnerMandatory|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
	|description=Sets if ticket owner must be selected by the agent.		|description=Sets if ticket owner must be selected by the agent.
	|group=Ticket		|group=Ticket
Line 8,382:		Line 8,382:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Responsible|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Responsible
	|description=Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.		|description=Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,392:		Line 8,392:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###State|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###State
	|description=If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.		|description=If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,402:		Line 8,402:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###StateType|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###StateType
	|description=Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.		|description=Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,416:		Line 8,416:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###StateDefault|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###StateDefault
	|description=Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.		|description=Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,426:		Line 8,426:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Note|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Note
	|description=Allows adding notes in the ticket responsible screen of the agent interface.		|description=Allows adding notes in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,436:		Line 8,436:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Subject|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Subject
	|description=Sets the default subject for notes added in the ticket responsible screen of the agent interface.		|description=Sets the default subject for notes added in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,446:		Line 8,446:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Body|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Body
	|description=Sets the default body text for notes added in the ticket responsible screen of the agent interface.		|description=Sets the default body text for notes added in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,456:		Line 8,456:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###InvolvedAgent|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
	|description=Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.		|description=Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,466:		Line 8,466:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###InformAgent|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###InformAgent
	|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.		|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,476:		Line 8,476:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
	|description=Defines the default type of the note in the ticket responsible screen of the agent interface.		|description=Defines the default type of the note in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,486:		Line 8,486:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###ArticleTypes|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###ArticleTypes
	|description=Specifies the different note types that will be used in the system.		|description=Specifies the different note types that will be used in the system.
	|group=Ticket		|group=Ticket
Line 8,500:		Line 8,500:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Priority|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Priority
	|description=Shows the ticket priority options in the ticket responsible screen of the agent interface.		|description=Shows the ticket priority options in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,510:		Line 8,510:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###PriorityDefault|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###PriorityDefault
	|description=Defines the default ticket priority in the ticket responsible screen of the agent interface.		|description=Defines the default ticket priority in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,520:		Line 8,520:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###Title|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###Title
	|description=Shows the title fields in the ticket responsible screen of the agent interface.		|description=Shows the title fields in the ticket responsible screen of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,530:		Line 8,530:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###TicketFreeText|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###TicketFreeText
	|description=Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,557:		Line 8,557:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###TicketFreeTime|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
	|description=Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,574:		Line 8,574:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###ArticleFreeText|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
	|description=Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,588:		Line 8,588:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###HistoryType|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###HistoryType
	|description=Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.		|description=Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,598:		Line 8,598:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewResponsible ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketResponsible###HistoryComment|Frontend::Agent::Ticket::ViewResponsible|}}	+	|key=Ticket::Frontend::AgentTicketResponsible###HistoryComment
	|description=Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.		|description=Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,608:		Line 8,608:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+	=== Frontend::Agent::Ticket::ViewSearch ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewSearchTicket::Frontend::AgentTicketSearch###ExtendedSearchCondition|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
	|description=Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1		|description=Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
	|group=Ticket		|group=Ticket
Line 8,618:		Line 8,618:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SearchLimit|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SearchLimit
	|description=Maximum number of tickets to be displayed in the result of a search in the agent interface.		|description=Maximum number of tickets to be displayed in the result of a search in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,628:		Line 8,628:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SearchPageShown|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SearchPageShown
	|description=Number of tickets to be displayed in each page of a search result in the agent interface.		|description=Number of tickets to be displayed in each page of a search result in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,638:		Line 8,638:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
	|description=Number of lines (per ticket) that are shown by the search utility in the agent interface.		|description=Number of lines (per ticket) that are shown by the search utility in the agent interface.
	|group=Ticket		|group=Ticket
Line 8,648:		Line 8,648:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###TicketFreeText|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###TicketFreeText
	|description=Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.		|description=Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
	|group=Ticket		|group=Ticket
Line 8,675:		Line 8,675:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###TicketFreeTime|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###TicketFreeTime
	|description=Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.		|description=Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.
	|group=Ticket		|group=Ticket
Line 8,692:		Line 8,692:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SortBy::Default|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.		|description=Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,702:		Line 8,702:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Order::Default|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Order::Default
	|description=Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 8,712:		Line 8,712:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
	|description=Exports the whole article tree in search result (it can affect the system performance).		|description=Exports the whole article tree in search result (it can affect the system performance).
	|group=Ticket		|group=Ticket
Line 8,722:		Line 8,722:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###SearchCSVData|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###SearchCSVData
	|description=Data used to export the search result in CSV format.		|description=Data used to export the search result in CSV format.
	|group=Ticket		|group=Ticket
Line 8,778:		Line 8,778:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###ArticleCreateTime|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
	|description=Includes article create times in the ticket search of the agent interface.		|description=Includes article create times in the ticket search of the agent interface.
	|group=Ticket		|group=Ticket
Line 8,788:		Line 8,788:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,798:		Line 8,798:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,808:		Line 8,808:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###Title|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###Title
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,818:		Line 8,818:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###From|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###From
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,828:		Line 8,828:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###To|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###To
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,838:		Line 8,838:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###Cc|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###Cc
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,848:		Line 8,848:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###Subject|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###Subject
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,858:		Line 8,858:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###Body|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###Body
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,868:		Line 8,868:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,878:		Line 8,878:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,888:		Line 8,888:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,898:		Line 8,898:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,908:		Line 8,908:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
	|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".		|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
	|group=Ticket		|group=Ticket
Line 8,918:		Line 8,918:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
	|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".		|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
	|group=Ticket		|group=Ticket
Line 8,928:		Line 8,928:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,938:		Line 8,938:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,948:		Line 8,948:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,958:		Line 8,958:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,968:		Line 8,968:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,978:		Line 8,978:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,988:		Line 8,988:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 8,998:		Line 8,998:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,008:		Line 9,008:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,018:		Line 9,018:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,028:		Line 9,028:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,038:		Line 9,038:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,048:		Line 9,048:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,058:		Line 9,058:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,068:		Line 9,068:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,078:		Line 9,078:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,088:		Line 9,088:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,098:		Line 9,098:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,108:		Line 9,108:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,118:		Line 9,118:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,128:		Line 9,128:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,138:		Line 9,138:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,148:		Line 9,148:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,158:		Line 9,158:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,168:		Line 9,168:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,178:		Line 9,178:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,188:		Line 9,188:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,198:		Line 9,198:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16
	|description=Defines the default shown ticket search attribute for ticket search screen.		|description=Defines the default shown ticket search attribute for ticket search screen.
	|group=Ticket		|group=Ticket
Line 9,208:		Line 9,208:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} =  [];</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} =  [];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree|Frontend::Agent::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
	|description=Exports the whole article tree in search result (it can affect the system performance).		|description=Exports the whole article tree in search result (it can affect the system performance).
	|group=Ticket		|group=Ticket
Line 9,218:		Line 9,218:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewStatus ===|}}	+	=== Frontend::Agent::Ticket::ViewStatus ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewStatusTicket::Frontend::AgentTicketStatusView###ViewableTicketsPage|Frontend::Agent::Ticket::ViewStatus|}}	+	|key=Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
	|description=Shows all open tickets (even if they are locked) in the status view of the agent interface.		|description=Shows all open tickets (even if they are locked) in the status view of the agent interface.
	|group=Ticket		|group=Ticket
Line 9,228:		Line 9,228:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewStatus ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketStatusView###SortBy::Default|Frontend::Agent::Ticket::ViewStatus|}}	+	|key=Ticket::Frontend::AgentTicketStatusView###SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in the status view of the agent interface.		|description=Defines the default ticket attribute for ticket sorting in the status view of the agent interface.
	|group=Ticket		|group=Ticket
Line 9,238:		Line 9,238:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewStatus ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::AgentTicketStatusView###Order::Default|Frontend::Agent::Ticket::ViewStatus|}}	+	|key=Ticket::Frontend::AgentTicketStatusView###Order::Default
	|description=Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 9,248:		Line 9,248:
	|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';</pre>		|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+	=== Frontend::Agent::Ticket::ViewZoom ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::Ticket::ViewZoomTicket::Frontend::PlainView|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::PlainView
	|description=Shows a link to see a zoomed email ticket in plain text.		|description=Shows a link to see a zoomed email ticket in plain text.
	|group=Ticket		|group=Ticket
Line 9,258:		Line 9,258:
	|config=<pre>$Self->{'Ticket::Frontend::PlainView'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::PlainView'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ZoomExpand|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::ZoomExpand
	|description=Shows all the articles of the ticket (expanded) in the zoom view.		|description=Shows all the articles of the ticket (expanded) in the zoom view.
	|group=Ticket		|group=Ticket
Line 9,268:		Line 9,268:
	|config=<pre>$Self->{'Ticket::Frontend::ZoomExpand'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ZoomExpand'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ZoomExpandSort|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::ZoomExpandSort
	|description=Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.		|description=Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
	|group=Ticket		|group=Ticket
Line 9,278:		Line 9,278:
	|config=<pre>$Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ZoomAttachmentDisplayCount|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::ZoomAttachmentDisplayCount
	|description=Shows a count of icons in the ticket zoom, if the article has attachments.		|description=Shows a count of icons in the ticket zoom, if the article has attachments.
	|group=Ticket		|group=Ticket
Line 9,288:		Line 9,288:
	|config=<pre>$Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '20';</pre>		|config=<pre>$Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '20';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::ZoomTimeDisplay|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::ZoomTimeDisplay
	|description=Displays the accounted time for an article in the ticket zoom view.		|description=Displays the accounted time for an article in the ticket zoom view.
	|group=Ticket		|group=Ticket
Line 9,298:		Line 9,298:
	|config=<pre>$Self->{'Ticket::ZoomTimeDisplay'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::ZoomTimeDisplay'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::TicketArticleFilter|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::TicketArticleFilter
	|description=Activates the article filter in the zoom view to specify which articles should be shown.		|description=Activates the article filter in the zoom view to specify which articles should be shown.
	|group=Ticket		|group=Ticket
Line 9,308:		Line 9,308:
	|config=<pre>$Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::HTMLArticleHeightDefault|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::HTMLArticleHeightDefault
	|description=Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.		|description=Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
	|group=Ticket		|group=Ticket
Line 9,318:		Line 9,318:
	|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';</pre>		|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::HTMLArticleHeightMax|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::HTMLArticleHeightMax
	|description=Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.		|description=Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
	|group=Ticket		|group=Ticket
Line 9,328:		Line 9,328:
	|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';</pre>		|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::ZoomRichTextForce|Frontend::Agent::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::ZoomRichTextForce
	|description=Show article as rich text even if rich text writing is disabled.		|description=Show article as rich text even if rich text writing is disabled.
	|group=Ticket		|group=Ticket
Line 9,338:		Line 9,338:
	|config=<pre>$Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';</pre>		|config=<pre>$Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::TicketOverview ===|}}	+	=== Frontend::Agent::TicketOverview ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::TicketOverviewTicket::Frontend::Overview###Small|Frontend::Agent::TicketOverview|}}	+	|key=Ticket::Frontend::Overview###Small
	|description=Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).		|description=Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
	|group=Ticket		|group=Ticket
Line 9,353:		Line 9,353:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::TicketOverview ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::OverviewSmall###ColumnHeader|Frontend::Agent::TicketOverview|}}	+	|key=Ticket::Frontend::OverviewSmall###ColumnHeader
	|description=Shows either the last customer article's subject or the ticket title in the small format overview.		|description=Shows either the last customer article's subject or the ticket title in the small format overview.
	|group=Ticket		|group=Ticket
Line 9,363:		Line 9,363:
	|config=<pre>$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';</pre>		|config=<pre>$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::TicketOverview ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::Overview###Medium|Frontend::Agent::TicketOverview|}}	+	|key=Ticket::Frontend::Overview###Medium
	|description=Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).		|description=Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
	|group=Ticket		|group=Ticket
Line 9,379:		Line 9,379:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::TicketOverview ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::Overview###Preview|Frontend::Agent::TicketOverview|}}	+	|key=Ticket::Frontend::Overview###Preview
	|description=Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).		|description=Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
	|group=Ticket		|group=Ticket
Line 9,399:		Line 9,399:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Agent::ToolBarModule ===|}}	+	=== Frontend::Agent::ToolBarModule ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Agent::ToolBarModuleFrontend::ToolBarModule###1-Ticket::AgentTicketQueue|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
	|description=Toolbar Item for a shortcut.		|description=Toolbar Item for a shortcut.
	|group=Ticket		|group=Ticket
Line 9,417:		Line 9,417:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###2-Ticket::AgentTicketStatus|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
	|description=Toolbar Item for a shortcut.		|description=Toolbar Item for a shortcut.
	|group=Ticket		|group=Ticket
Line 9,435:		Line 9,435:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
	|description=Toolbar Item for a shortcut.		|description=Toolbar Item for a shortcut.
	|group=Ticket		|group=Ticket
Line 9,453:		Line 9,453:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###4-Ticket::AgentTicketPhone|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
	|description=Toolbar Item for a shortcut.		|description=Toolbar Item for a shortcut.
	|group=Ticket		|group=Ticket
Line 9,471:		Line 9,471:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###5-Ticket::AgentTicketEmail|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
	|description=Toolbar Item for a shortcut.		|description=Toolbar Item for a shortcut.
	|group=Ticket		|group=Ticket
Line 9,489:		Line 9,489:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###6-Ticket::TicketResponsible|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###6-Ticket::TicketResponsible
	|description=Agent interface notification module to see the number of tickets an agent is responsible for.		|description=Agent interface notification module to see the number of tickets an agent is responsible for.
	|group=Ticket		|group=Ticket
Line 9,505:		Line 9,505:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###7-Ticket::TicketWatcher|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###7-Ticket::TicketWatcher
	|description=Agent interface notification module to see the number of watched tickets.		|description=Agent interface notification module to see the number of watched tickets.
	|group=Ticket		|group=Ticket
Line 9,521:		Line 9,521:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###8-Ticket::TicketLocked|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###8-Ticket::TicketLocked
	|description=Agent interface notification module to check the used charset.		|description=Agent interface notification module to check the used charset.
	|group=Ticket		|group=Ticket
Line 9,537:		Line 9,537:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###9-Ticket::TicketSearchProfile|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
	|description=Agent interface module to access search profiles via nav bar.		|description=Agent interface module to access search profiles via nav bar.
	|group=Ticket		|group=Ticket
Line 9,554:		Line 9,554:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Agent::ToolBarModule ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext|Frontend::Agent::ToolBarModule|}}	+	|key=Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
	|description=Agent interface module to access fulltext search via nav bar.		|description=Agent interface module to access fulltext search via nav bar.
	|group=Ticket		|group=Ticket
Line 9,572:		Line 9,572:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer ===|}}	+	=== Frontend::Customer ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CustomerTicket::Frontend::CustomerTicketOverviewSortable|Frontend::Customer|}}	+	|key=Ticket::TicketOverviewSortable
	|description=Controls if customers have the ability to sort their tickets.		|description=Controls if customers have the ability to sort their tickets.
	|group=Ticket		|group=Ticket
Line 9,582:		Line 9,582:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} =  '';</pre>
	}}		}}
-	{{#ifeq:8|0|=== Frontend::Customer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketOverviewCustomEmptyText|Frontend::Customer|}}	+	|key=Ticket::TicketOverviewCustomEmptyText
	|description=Custom text for the page shown to customers that have no tickets yet.		|description=Custom text for the page shown to customers that have no tickets yet.
	|group=Ticket		|group=Ticket
Line 9,596:		Line 9,596:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer ===|}}	+	=== Frontend::Customer ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::CustomerUser::Item###9-OpenTickets|Frontend::Customer|}}	+	|key=User::Item###9-OpenTickets
	|description=Customer item (icon) which shows the open tickets of this customer as info block.		|description=Customer item (icon) which shows the open tickets of this customer as info block.
	|group=Ticket		|group=Ticket
Line 9,616:		Line 9,616:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::CommonObject###QueueObject|Frontend::Customer|}}	+	|key=CustomerFrontend::CommonObject###QueueObject
	|description=Path of the file that stores all the settings for the QueueObject object for the customer interface.		|description=Path of the file that stores all the settings for the QueueObject object for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,626:		Line 9,626:
	|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>		|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::CommonObject###TicketObject|Frontend::Customer|}}	+	|key=CustomerFrontend::CommonObject###TicketObject
	|description=Path of the file that stores all the settings for the TicketObject for the customer interface.		|description=Path of the file that stores all the settings for the TicketObject for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,636:		Line 9,636:
	|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>		|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::CommonParam###Action|Frontend::Customer|}}	+	|key=CustomerFrontend::CommonParam###Action
	|description=Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.		|description=Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
	|group=Ticket		|group=Ticket
Line 9,646:		Line 9,646:
	|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';</pre>		|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::CommonParam###TicketID|Frontend::Customer|}}	+	|key=CustomerFrontend::CommonParam###TicketID
	|description=Default ticket ID used by the system in the customer interface.		|description=Default ticket ID used by the system in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,656:		Line 9,656:
	|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';</pre>		|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::ModuleMetaHead ===|}}	+	=== Frontend::Customer::ModuleMetaHead ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###2-TicketSearch|Frontend::Customer::ModuleMetaHead|}}	+	|key=CustomerFrontend::HeaderMetaModule###2-TicketSearch
	|description=Module to generate html OpenSearch profile for short ticket search in the customer interface.		|description=Module to generate html OpenSearch profile for short ticket search in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,669:		Line 9,669:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::ModuleRegistration ===|}}	+	=== Frontend::Customer::ModuleRegistration ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###CustomerTicketOverView|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketOverView
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,707:		Line 9,707:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerTicketMessage|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketMessage
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,734:		Line 9,734:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerTicketZoom|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketZoom
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,754:		Line 9,754:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerTicketPrint|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketPrint
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,768:		Line 9,768:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerZoom|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerZoom
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,782:		Line 9,782:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerTicketAttachment|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketAttachment
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,796:		Line 9,796:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::ModuleRegistration ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerFrontend::Module###CustomerTicketSearch|Frontend::Customer::ModuleRegistration|}}	+	|key=CustomerFrontend::Module###CustomerTicketSearch
	|description=Frontend module registration for the customer interface.		|description=Frontend module registration for the customer interface.
	|group=Ticket		|group=Ticket
Line 9,823:		Line 9,823:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::Preferences ===|}}	+	=== Frontend::Customer::Preferences ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::PreferencesCustomerPreferencesGroups###ShownTickets|Frontend::Customer::Preferences|}}	+	|key=CustomerPreferencesGroups###ShownTickets
	|description=Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.		|description=Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
	|group=Ticket		|group=Ticket
Line 9,848:		Line 9,848:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Preferences ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerPreferencesGroups###RefreshTime|Frontend::Customer::Preferences|}}	+	|key=CustomerPreferencesGroups###RefreshTime
	|description=Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.		|description=Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
	|group=Ticket		|group=Ticket
Line 9,875:		Line 9,875:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+	=== Frontend::Customer::Ticket::ViewNew ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::Ticket::ViewNewTicket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
	|description=Determines the next screen after new customer ticket in the customer interface.		|description=Determines the next screen after new customer ticket in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,885:		Line 9,885:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###Priority|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###Priority
	|description=Allows customers to set the ticket priority in the customer interface.		|description=Allows customers to set the ticket priority in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,895:		Line 9,895:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###PriorityDefault|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###PriorityDefault
	|description=Defines the default priority of new customer tickets in the customer interface.		|description=Defines the default priority of new customer tickets in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,905:		Line 9,905:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###Queue|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###Queue
	|description=Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be		|description=Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be
	|group=Ticket		|group=Ticket
Line 9,915:		Line 9,915:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###QueueDefault|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###QueueDefault
	|description=Defines the default queue for new customer tickets in the customer interface.		|description=Defines the default queue for new customer tickets in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,925:		Line 9,925:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} =  'Postmaster';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} =  'Postmaster';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###Service|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###Service
	|description=Allows customers to set the ticket service in the customer interface.		|description=Allows customers to set the ticket service in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,935:		Line 9,935:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###SLA|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###SLA
	|description=Allows customers to set the ticket SLA in the customer interface.		|description=Allows customers to set the ticket SLA in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,945:		Line 9,945:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###StateDefault|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###StateDefault
	|description=Defines the default state of new customer tickets in the customer interface.		|description=Defines the default state of new customer tickets in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,955:		Line 9,955:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###ArticleType|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###ArticleType
	|description=Defines the default type for article in the customer interface.		|description=Defines the default type for article in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,965:		Line 9,965:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###SenderType|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###SenderType
	|description=Sender type for new tickets from the customer inteface.		|description=Sender type for new tickets from the customer inteface.
	|group=Ticket		|group=Ticket
Line 9,975:		Line 9,975:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###HistoryType|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###HistoryType
	|description=Defines the default history type in the customer interface.		|description=Defines the default history type in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,985:		Line 9,985:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###HistoryComment|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###HistoryComment
	|description=Comment for new history entries in the customer interface.		|description=Comment for new history entries in the customer interface.
	|group=Ticket		|group=Ticket
Line 9,995:		Line 9,995:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerPanelSelectionType|Frontend::Customer::Ticket::ViewNew|}}	+	|key=CustomerPanelSelectionType
	|description=Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.		|description=Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,005:		Line 10,005:
	|config=<pre>$Self->{'CustomerPanelSelectionType'} =  'Queue';</pre>		|config=<pre>$Self->{'CustomerPanelSelectionType'} =  'Queue';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerPanelSelectionString|Frontend::Customer::Ticket::ViewNew|}}	+	|key=CustomerPanelSelectionString
	|description=Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.		|description=Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.
	|group=Ticket		|group=Ticket
Line 10,015:		Line 10,015:
	|config=<pre>$Self->{'CustomerPanelSelectionString'} =  '<Queue>';</pre>		|config=<pre>$Self->{'CustomerPanelSelectionString'} =  '<Queue>';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerPanelOwnSelection|Frontend::Customer::Ticket::ViewNew|}}	+	|key=CustomerPanelOwnSelection
	|description=Determines which queues will be valid for ticket's recepients in the customer interface.		|description=Determines which queues will be valid for ticket's recepients in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,028:		Line 10,028:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:CustomerPanel::NewTicketQueueSelectionModule|Frontend::Customer::Ticket::ViewNew|}}	+	|key=CustomerPanel::NewTicketQueueSelectionModule
	|description=Module for To-selection in new ticket screen in the customer interface.		|description=Module for To-selection in new ticket screen in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,038:		Line 10,038:
	|config=<pre>$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';</pre>		|config=<pre>$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###TicketFreeText|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###TicketFreeText
	|description=Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.		|description=Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
	|group=Ticket		|group=Ticket
Line 10,065:		Line 10,065:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###TicketFreeTime|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
	|description=Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.		|description=Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
	|group=Ticket		|group=Ticket
Line 10,082:		Line 10,082:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewNew ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketMessage###ArticleFreeText|Frontend::Customer::Ticket::ViewNew|}}	+	|key=Ticket::Frontend::CustomerTicketMessage###ArticleFreeText
	|description=Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.		|description=Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
	|group=Ticket		|group=Ticket
Line 10,096:		Line 10,096:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+	=== Frontend::Customer::Ticket::ViewSearch ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::Ticket::ViewSearchTicket::CustomerTicketSearch::SearchLimit|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::CustomerTicketSearch::SearchLimit
	|description=Maximum number of tickets to be displayed in the result of a search in the customer interface.		|description=Maximum number of tickets to be displayed in the result of a search in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,106:		Line 10,106:
	|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';</pre>		|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CustomerTicketSearch::SearchPageShown|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::CustomerTicketSearch::SearchPageShown
	|description=Number of tickets to be displayed in each page of a search result in the customer interface.		|description=Number of tickets to be displayed in each page of a search result in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,116:		Line 10,116:
	|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';</pre>		|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CustomerTicketSearch::SortBy::Default|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::CustomerTicketSearch::SortBy::Default
	|description=Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.		|description=Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
	|group=Ticket		|group=Ticket
Line 10,126:		Line 10,126:
	|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';</pre>		|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::CustomerTicketSearch::Order::Default|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::CustomerTicketSearch::Order::Default
	|description=Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.		|description=Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
	|group=Ticket		|group=Ticket
Line 10,136:		Line 10,136:
	|config=<pre>$Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';</pre>		|config=<pre>$Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
	|description=Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1		|description=Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
	|group=Ticket		|group=Ticket
Line 10,146:		Line 10,146:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketSearch###TicketFreeText|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::CustomerTicketSearch###TicketFreeText
	|description=Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.		|description=Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
	|group=Ticket		|group=Ticket
Line 10,173:		Line 10,173:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketSearch###TicketFreeTime|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
	|description=Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.		|description=Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
	|group=Ticket		|group=Ticket
Line 10,190:		Line 10,190:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewSearch ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketSearch###SearchCSVData|Frontend::Customer::Ticket::ViewSearch|}}	+	|key=Ticket::Frontend::CustomerTicketSearch###SearchCSVData
	|description=Data used to export the search result in CSV format.		|description=Data used to export the search result in CSV format.
	|group=Ticket		|group=Ticket
Line 10,212:		Line 10,212:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+	=== Frontend::Customer::Ticket::ViewZoom ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Customer::Ticket::ViewZoomTicket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
	|description=Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.		|description=Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,222:		Line 10,222:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###ArticleType|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###ArticleType
	|description=Defines the default type of the note in the ticket zoom screen of the customer interface.		|description=Defines the default type of the note in the ticket zoom screen of the customer interface.
	|group=Ticket		|group=Ticket
Line 10,232:		Line 10,232:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###SenderType|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###SenderType
	|description=Defines the default sender type for tickets in the ticket zoom screen of the customer interface.		|description=Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
	|group=Ticket		|group=Ticket
Line 10,242:		Line 10,242:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###HistoryType|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###HistoryType
	|description=Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.		|description=Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,252:		Line 10,252:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###HistoryComment|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###HistoryComment
	|description=Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.		|description=Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,262:		Line 10,262:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###Priority|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###Priority
	|description=Allows customers to change the ticket priority in the customer interface.		|description=Allows customers to change the ticket priority in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,272:		Line 10,272:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###PriorityDefault|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###PriorityDefault
	|description=Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.		|description=Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,282:		Line 10,282:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###State|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###State
	|description=Allows choosing the next compose state for customer tickets in the customer interface.		|description=Allows choosing the next compose state for customer tickets in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,292:		Line 10,292:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###StateDefault|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###StateDefault
	|description=Defines the default next state for a ticket after customer follow up in the customer interface.		|description=Defines the default next state for a ticket after customer follow up in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,302:		Line 10,302:
	|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';</pre>		|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###StateType|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###StateType
	|description=Defines the next possible states for customer tickets in the customer interface.		|description=Defines the next possible states for customer tickets in the customer interface.
	|group=Ticket		|group=Ticket
Line 10,315:		Line 10,315:
	];</pre>		];</pre>
	}}		}}
-	{{#ifeq:|0|=== Frontend::Customer::Ticket::ViewZoom ===|}}	+
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Ticket::Frontend::CustomerTicketZoom###AttributesView|Frontend::Customer::Ticket::ViewZoom|}}	+	|key=Ticket::Frontend::CustomerTicketZoom###AttributesView
	|description=Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).		|description=Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
	|group=Ticket		|group=Ticket
Line 10,357:		Line 10,357:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Queue::Preferences ===|}}	+	=== Frontend::Queue::Preferences ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Queue::PreferencesQueuePreferences###Comment2|Frontend::Queue::Preferences|}}	+	|key=QueuePreferences###Comment2
	|description=Parameters of the example queue attribute Comment2.		|description=Parameters of the example queue attribute Comment2.
	|group=Ticket		|group=Ticket
Line 10,375:		Line 10,375:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::SLA::Preferences ===|}}	+	=== Frontend::SLA::Preferences ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::SLA::PreferencesSLAPreferences###Comment2|Frontend::SLA::Preferences|}}	+	|key=SLAPreferences###Comment2
	|description=Parameters of the example SLA attribute Comment2.		|description=Parameters of the example SLA attribute Comment2.
	|group=Ticket		|group=Ticket
Line 10,393:		Line 10,393:
	};</pre>		};</pre>
	}}		}}
-	{{#ifeq:0|0|=== Frontend::Service::Preferences ===|}}	+	=== Frontend::Service::Preferences ===
	{{otrs/ConfigTable		{{otrs/ConfigTable
-	|key={{#replace:Frontend::Service::PreferencesServicePreferences###Comment2|Frontend::Service::Preferences|}}	+	|key=ServicePreferences###Comment2
	|description=Parameters of the example service attribute Comment2.		|description=Parameters of the example service attribute Comment2.
	|group=Ticket		|group=Ticket

---

Revision as of 05:51, 23 April 2011

Contents 1 Ticket 1.1 Core 1.2 Core::ArticleFreeText 1.3 Core::FulltextSearch 1.4 Core::LinkObject 1.5 Core::PostMaster 1.6 Core::Stats 1.7 Core::Ticket 1.8 Core::TicketACL 1.9 Core::TicketBulkAction 1.10 Core::TicketFreeText 1.11 Core::TicketFreeTextDefault 1.12 Core::TicketFreeTime 1.13 Core::TicketWatcher 1.14 Frontend::Admin::ModuleRegistration 1.15 Frontend::Agent 1.16 Frontend::Agent::CustomerSearch 1.17 Frontend::Agent::Dashboard 1.18 Frontend::Agent::ModuleMetaHead 1.19 Frontend::Agent::ModuleNotify 1.20 Frontend::Agent::ModuleRegistration 1.21 Frontend::Agent::Preferences 1.22 Frontend::Agent::SearchRouter 1.23 Frontend::Agent::Ticket::ArticleAttachmentModule 1.24 Frontend::Agent::Ticket::ArticleComposeModule 1.25 Frontend::Agent::Ticket::ArticleViewModule 1.26 Frontend::Agent::Ticket::ArticleViewModulePre 1.27 Frontend::Agent::Ticket::MenuModule 1.28 Frontend::Agent::Ticket::MenuModulePre 1.29 Frontend::Agent::Ticket::ViewBounce 1.30 Frontend::Agent::Ticket::ViewBulk 1.31 Frontend::Agent::Ticket::ViewClose 1.32 Frontend::Agent::Ticket::ViewCompose 1.33 Frontend::Agent::Ticket::ViewCustomer 1.34 Frontend::Agent::Ticket::ViewEmailNew 1.35 Frontend::Agent::Ticket::ViewEscalation 1.36 Frontend::Agent::Ticket::ViewForward 1.37 Frontend::Agent::Ticket::ViewFreeText 1.38 Frontend::Agent::Ticket::ViewHistory 1.39 Frontend::Agent::Ticket::ViewMailbox 1.40 Frontend::Agent::Ticket::ViewMerge 1.41 Frontend::Agent::Ticket::ViewMove 1.42 Frontend::Agent::Ticket::ViewNote 1.43 Frontend::Agent::Ticket::ViewOwner 1.44 Frontend::Agent::Ticket::ViewPending 1.45 Frontend::Agent::Ticket::ViewPhoneNew 1.46 Frontend::Agent::Ticket::ViewPhoneOutbound 1.47 Frontend::Agent::Ticket::ViewPriority 1.48 Frontend::Agent::Ticket::ViewQueue 1.49 Frontend::Agent::Ticket::ViewResponsible 1.50 Frontend::Agent::Ticket::ViewSearch 1.51 Frontend::Agent::Ticket::ViewStatus 1.52 Frontend::Agent::Ticket::ViewZoom 1.53 Frontend::Agent::TicketOverview 1.54 Frontend::Agent::ToolBarModule 1.55 Frontend::Customer 1.56 Frontend::Customer 1.57 Frontend::Customer::ModuleMetaHead 1.58 Frontend::Customer::ModuleRegistration 1.59 Frontend::Customer::Preferences 1.60 Frontend::Customer::Ticket::ViewNew 1.61 Frontend::Customer::Ticket::ViewSearch 1.62 Frontend::Customer::Ticket::ViewZoom 1.63 Frontend::Queue::Preferences 1.64 Frontend::SLA::Preferences 1.65 Frontend::Service::Preferences

Ticket

Core

TicketOTRSEscalationEvents::DecayTime
Description	Value
Description:	The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
Group:	Ticket
SubGroup:	Core
Valid:	1
Required:	0
Config-Setting:	$Self->{'OTRSEscalationEvents::DecayTime'} = '1440';

Core::ArticleFreeText

ArticleFreeKey1
Description	Value
Description:	Defines the indicated free key field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey1'} = { 'Work1' => 'Work1' };

ArticleFreeKey1::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey1::DefaultSelection'} = '';

ArticleFreeText1
Description	Value
Description:	Defines the indicated free text field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText1'} = { '' => '-', 'Bugfix' => 'Bugfix', 'Consulting' => 'Consulting', 'Research' => 'Research' };

ArticleFreeText1::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText1::DefaultSelection'} = 'Research';

ArticleFreeKey2
Description	Value
Description:	Defines the indicated free key field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey2'} = { 'Work2' => 'Work2' };

ArticleFreeKey2::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey2::DefaultSelection'} = '';

ArticleFreeText2
Description	Value
Description:	Defines the indicated free text field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText2'} = { '' => '-', 'Bugfix' => 'Bugfix', 'Consulting' => 'Consulting', 'Research' => 'Research' };

ArticleFreeText2::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText2::DefaultSelection'} = 'Research';

ArticleFreeKey3
Description	Value
Description:	Defines the indicated free key field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey3'} = { 'Work3' => 'Work3' };

ArticleFreeKey3::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeKey3::DefaultSelection'} = '';

ArticleFreeText3
Description	Value
Description:	Defines the indicated free text field for articles to add a new article attribute.
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText3'} = { '' => '-', 'Bugfix' => 'Bugfix', 'Consulting' => 'Consulting', 'Research' => 'Research' };

ArticleFreeText3::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::ArticleFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'ArticleFreeText3::DefaultSelection'} = 'Research';

Core::FulltextSearch

Ticket::SearchIndexModule
Description	Value
Description:	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".
Group:	Ticket
SubGroup:	Core::FulltextSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SearchIndexModule'} = 'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';

Ticket::SearchIndex::Attribute
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::FulltextSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SearchIndex::Attribute'} = { 'WordCountMax' => '1000', 'WordLengthMax' => '30', 'WordLengthMin' => '3' };

Ticket::EventModulePost###98-ArticleSearchIndex
Description	Value
Description:	Builds an article index right after the article's creation.
Group:	Ticket
SubGroup:	Core::FulltextSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} = { 'Event' => '(ArticleCreate|ArticleUpdate)', 'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex' };

Core::LinkObject

LinkObject::PossibleLink###0200
Description	Value
Description:	Links 2 tickets with a "Normal" type link.
Group:	Ticket
SubGroup:	Core::LinkObject
Valid:	1
Required:	0
Config-Setting:	$Self->{'LinkObject::PossibleLink'}->{'0200'} = { 'Object1' => 'Ticket', 'Object2' => 'Ticket', 'Type' => 'Normal' };

LinkObject::PossibleLink###0201
Description	Value
Description:	Links 2 tickets with a "ParentChild" type link.
Group:	Ticket
SubGroup:	Core::LinkObject
Valid:	1
Required:	0
Config-Setting:	$Self->{'LinkObject::PossibleLink'}->{'0201'} = { 'Object1' => 'Ticket', 'Object2' => 'Ticket', 'Type' => 'ParentChild' };

Core::PostMaster

PostmasterMaxEmails
Description	Value
Description:	Maximal auto email responses to own email-address a day (Loop-Protection).
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterMaxEmails'} = '40';

PostMasterMaxEmailSize
Description	Value
Description:	Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostMasterMaxEmailSize'} = '16384';

PostMasterReconnectMessage
Description	Value
Description:	The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostMasterReconnectMessage'} = '20';

LoopProtectionModule
Description	Value
Description:	Default loop protection module.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'LoopProtectionModule'} = 'Kernel::System::PostMaster::LoopProtection::DB';

LoopProtectionLog
Description	Value
Description:	Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'LoopProtectionLog'} = '<OTRS_|config_Home>/var/log/LoopProtection';

PostmasterAutoHTML2Text
Description	Value
Description:	Converts HTML mails into text messages.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterAutoHTML2Text'} = '1';

PostmasterFollowUpSearchInReferences
Description	Value
Description:	Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpSearchInReferences'} = '0';

PostmasterFollowUpSearchInBody
Description	Value
Description:	Executes follow up mail body checks in mails that don't have a ticket number in the subject.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpSearchInBody'} = '0';

PostmasterFollowUpSearchInAttachment
Description	Value
Description:	Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpSearchInAttachment'} = '0';

PostmasterFollowUpSearchInRaw
Description	Value
Description:	Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpSearchInRaw'} = '0';

PostmasterUserID
Description	Value
Description:	Specifies user id of the postmaster data base.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterUserID'} = '1';

PostmasterDefaultQueue
Description	Value
Description:	Defines the postmaster default queue.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterDefaultQueue'} = 'Raw';

PostmasterDefaultPriority
Description	Value
Description:	Defines the default priority of new tickets.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterDefaultPriority'} = '3 normal';

PostmasterDefaultState
Description	Value
Description:	Defines the default state of new tickets.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterDefaultState'} = 'new';

PostmasterFollowUpState
Description	Value
Description:	Defines the state of a ticket if it gets a follow-up.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpState'} = 'open';

PostmasterFollowUpStateClosed
Description	Value
Description:	Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostmasterFollowUpStateClosed'} = 'open';

PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
Description	Value
Description:	Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} = '0';

PostmasterX-Header
Description	Value
Description:	Defines all the X-headers that should be scanned.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostmasterX-Header'} = [ 'From', 'To', 'Cc', 'Reply-To', 'ReplyTo', 'Subject', 'Message-ID', 'Message-Id', 'Resent-To', 'Resent-From', 'Precedence', 'Mailing-List', 'List-Id', 'List-Archive', 'Errors-To', 'References', 'In-Reply-To', 'X-Loop', 'X-Spam-Flag', 'X-Spam-Status', 'X-Spam-Level', 'X-No-Loop', 'X-Priority', 'Importance', 'X-Mailer', 'User-Agent', 'Organization', 'X-Original-To', 'Delivered-To', 'Envelope-To', 'Return-Path', 'X-OTRS-Loop', 'X-OTRS-Info', 'X-OTRS-Priority', 'X-OTRS-Queue', 'X-OTRS-Lock', 'X-OTRS-Ignore', 'X-OTRS-State', 'X-OTRS-State-PendingTime', 'X-OTRS-Type', 'X-OTRS-Service', 'X-OTRS-SLA', 'X-OTRS-CustomerNo', 'X-OTRS-CustomerUser', 'X-OTRS-ArticleKey1', 'X-OTRS-ArticleKey2', 'X-OTRS-ArticleKey3', 'X-OTRS-ArticleValue1', 'X-OTRS-ArticleValue2', 'X-OTRS-ArticleValue3', 'X-OTRS-SenderType', 'X-OTRS-ArticleType', 'X-OTRS-TicketKey1', 'X-OTRS-TicketKey2', 'X-OTRS-TicketKey3', 'X-OTRS-TicketKey4', 'X-OTRS-TicketKey5', 'X-OTRS-TicketKey6', 'X-OTRS-TicketKey7', 'X-OTRS-TicketKey8', 'X-OTRS-TicketKey9', 'X-OTRS-TicketKey10', 'X-OTRS-TicketKey11', 'X-OTRS-TicketKey12', 'X-OTRS-TicketKey13', 'X-OTRS-TicketKey14', 'X-OTRS-TicketKey15', 'X-OTRS-TicketKey16', 'X-OTRS-TicketValue1', 'X-OTRS-TicketValue2', 'X-OTRS-TicketValue3', 'X-OTRS-TicketValue4', 'X-OTRS-TicketValue5', 'X-OTRS-TicketValue6', 'X-OTRS-TicketValue7', 'X-OTRS-TicketValue8', 'X-OTRS-TicketValue9', 'X-OTRS-TicketValue10', 'X-OTRS-TicketValue11', 'X-OTRS-TicketValue12', 'X-OTRS-TicketValue13', 'X-OTRS-TicketValue14', 'X-OTRS-TicketValue15', 'X-OTRS-TicketValue16', 'X-OTRS-TicketTime1', 'X-OTRS-TicketTime2', 'X-OTRS-TicketTime3', 'X-OTRS-TicketTime4', 'X-OTRS-TicketTime5', 'X-OTRS-TicketTime6', 'X-OTRS-FollowUp-Priority', 'X-OTRS-FollowUp-Queue', 'X-OTRS-FollowUp-Lock', 'X-OTRS-FollowUp-State', 'X-OTRS-FollowUp-State-PendingTime', 'X-OTRS-FollowUp-Type', 'X-OTRS-FollowUp-Service', 'X-OTRS-FollowUp-SLA', 'X-OTRS-FollowUp-ArticleKey1', 'X-OTRS-FollowUp-ArticleKey2', 'X-OTRS-FollowUp-ArticleKey3', 'X-OTRS-FollowUp-ArticleValue1', 'X-OTRS-FollowUp-ArticleValue2', 'X-OTRS-FollowUp-ArticleValue3', 'X-OTRS-FollowUp-SenderType', 'X-OTRS-FollowUp-ArticleType', 'X-OTRS-FollowUp-TicketKey1', 'X-OTRS-FollowUp-TicketKey2', 'X-OTRS-FollowUp-TicketKey3', 'X-OTRS-FollowUp-TicketKey4', 'X-OTRS-FollowUp-TicketKey5', 'X-OTRS-FollowUp-TicketKey6', 'X-OTRS-FollowUp-TicketKey7', 'X-OTRS-FollowUp-TicketKey8', 'X-OTRS-FollowUp-TicketKey9', 'X-OTRS-FollowUp-TicketKey10', 'X-OTRS-FollowUp-TicketKey11', 'X-OTRS-FollowUp-TicketKey12', 'X-OTRS-FollowUp-TicketKey13', 'X-OTRS-FollowUp-TicketKey14', 'X-OTRS-FollowUp-TicketKey15', 'X-OTRS-FollowUp-TicketKey16', 'X-OTRS-FollowUp-TicketValue1', 'X-OTRS-FollowUp-TicketValue2', 'X-OTRS-FollowUp-TicketValue3', 'X-OTRS-FollowUp-TicketValue4', 'X-OTRS-FollowUp-TicketValue5', 'X-OTRS-FollowUp-TicketValue6', 'X-OTRS-FollowUp-TicketValue7', 'X-OTRS-FollowUp-TicketValue8', 'X-OTRS-FollowUp-TicketValue9', 'X-OTRS-FollowUp-TicketValue10', 'X-OTRS-FollowUp-TicketValue11', 'X-OTRS-FollowUp-TicketValue12', 'X-OTRS-FollowUp-TicketValue13', 'X-OTRS-FollowUp-TicketValue14', 'X-OTRS-FollowUp-TicketValue15', 'X-OTRS-FollowUp-TicketValue16', 'X-OTRS-FollowUp-TicketTime1', 'X-OTRS-FollowUp-TicketTime2', 'X-OTRS-FollowUp-TicketTime3', 'X-OTRS-FollowUp-TicketTime4', 'X-OTRS-FollowUp-TicketTime5', 'X-OTRS-FollowUp-TicketTime6' ];

PostMaster::PreFilterModule###1-Match
Description	Value
Description:	Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { 'Match' => { 'From' => 'noreply@' }, 'Module' => 'Kernel::System::PostMaster::Filter::Match', 'Set' => { 'X-OTRS-Ignore' => 'yes' }, 'StopAfterMatch' => '0' };

PostMaster::PreFilterModule###2-Match
Description	Value
Description:	Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = { 'Match' => { 'Subject' => 'SomeNumber:(\\d\\d\\d\\d)' }, 'Module' => 'Kernel::System::PostMaster::Filter::Match', 'Set' => { 'X-OTRS-TicketKey-1' => 'SomeNumber', 'X-OTRS-TicketValue-1' => '[***]' }, 'StopAfterMatch' => '0' };

PostMaster::PreFilterModule###3-NewTicketReject
Description	Value
Description:	Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = { 'Match' => { 'From' => '@example.com' }, 'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject', 'Set' => { 'X-OTRS-Ignore' => 'yes' }, 'StopAfterMatch' => '0' };

PostMaster::PreFilterModule::NewTicketReject::Subject
Description	Value
Description:	Defines the subject for rejected emails.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} = 'Email Rejected';

PostMaster::PreFilterModule::NewTicketReject::Body
Description	Value
Description:	Defines the body text for rejected emails.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} = ' Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can\'t be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team ';

PostMaster::PreFilterModule###4-CMD
Description	Value
Description:	CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} = { 'CMD' => '/usr/bin/some.bin', 'Module' => 'Kernel::System::PostMaster::Filter::CMD', 'Set' => { 'X-OTRS-Ignore' => 'yes' } };

PostMaster::PreFilterModule###5-SpamAssassin
Description	Value
Description:	Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = { 'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"', 'Module' => 'Kernel::System::PostMaster::Filter::CMD', 'Set' => { 'X-OTRS-Ignore' => 'yes' } };

PostMaster::PreFilterModule###6-SpamAssassin
Description	Value
Description:	Spam Assassin example setup. Moves marked mails to spam queue.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	0
Required:	0
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} = { 'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"', 'Module' => 'Kernel::System::PostMaster::Filter::CMD', 'Set' => { 'X-OTRS-Queue' => 'spam' } };

PostMaster::PreFilterModule###000-MatchDBSource
Description	Value
Description:	Module to use database filter storage.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} = { 'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource' };

PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
Description	Value
Description:	Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	0
Config-Setting:	$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} = { 'ArticleType' => 'email-internal', 'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck', 'SenderType' => 'customer' };

SendNoAutoResponseRegExp
Description	Value
Description:	If this regex matches, no message will be send by the autoresponder.
Group:	Ticket
SubGroup:	Core::PostMaster
Valid:	1
Required:	1
Config-Setting:	$Self->{'SendNoAutoResponseRegExp'} = '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';

Core::Stats

Stats::DynamicObjectRegistration###Ticket
Description	Value
Description:	Module to generate ticket statistics.
Group:	Ticket
SubGroup:	Core::Stats
Valid:	1
Required:	0
Config-Setting:	$Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} = { 'Module' => 'Kernel::System::Stats::Dynamic::Ticket' };

Stats::DynamicObjectRegistration###TicketList
Description	Value
Description:	Determines if the statistics module may generate ticket lists.
Group:	Ticket
SubGroup:	Core::Stats
Valid:	1
Required:	0
Config-Setting:	$Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} = { 'Module' => 'Kernel::System::Stats::Dynamic::TicketList' };

Stats::DynamicObjectRegistration###TicketAccountedTime
Description	Value
Description:	Module to generate accounted time ticket statistics.
Group:	Ticket
SubGroup:	Core::Stats
Valid:	1
Required:	0
Config-Setting:	$Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} = { 'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime' };

Stats::DynamicObjectRegistration###TicketSolutionResponseTime
Description	Value
Description:	Module to generate ticket solution and response time statistics.
Group:	Ticket
SubGroup:	Core::Stats
Valid:	1
Required:	0
Config-Setting:	$Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} = { 'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime' };

Core::Ticket

Ticket::Hook
Description	Value
Description:	The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Hook'} = 'Ticket#';

Ticket::HookDivider
Description	Value
Description:	The divider between TicketHook and ticket number. E.g ': '.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::HookDivider'} = '';

Ticket::SubjectSize
Description	Value
Description:	Max size of the subjects in an email reply.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SubjectSize'} = '100';

Ticket::SubjectRe
Description	Value
Description:	The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SubjectRe'} = 'Re';

Ticket::SubjectFwd
Description	Value
Description:	The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SubjectFwd'} = 'Fwd';

Ticket::SubjectFormat
Description	Value
Description:	The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::SubjectFormat'} = 'Left';

Ticket::CustomQueue
Description	Value
Description:	Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CustomQueue'} = 'My Queues';

Ticket::NewArticleIgnoreSystemSender
Description	Value
Description:	Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::NewArticleIgnoreSystemSender'} = '0';

Ticket::ChangeOwnerToEveryone
Description	Value
Description:	Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ChangeOwnerToEveryone'} = '0';

Ticket::Responsible
Description	Value
Description:	Enables ticket responsible feature, to keep track of a specific ticket.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Responsible'} = '0';

Ticket::ResponsibleAutoSet
Description	Value
Description:	Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::ResponsibleAutoSet'} = '1';

Ticket::Type
Description	Value
Description:	Allows defining new types for ticket (if ticket type feature is enabled).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Type'} = '0';

Ticket::Service
Description	Value
Description:	Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Service'} = '0';

Ticket::ArchiveSystem
Description	Value
Description:	Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ArchiveSystem'} = '0';

Ticket::NumberGenerator
Description	Value
Description:	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::DateChecksum';

Ticket::NumberGenerator::MinCounterSize
Description	Value
Description:	Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::NumberGenerator::MinCounterSize'} = '5';

Ticket::NumberGenerator::CheckSystemID
Description	Value
Description:	Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::NumberGenerator::CheckSystemID'} = '1';

Ticket::CounterLog
Description	Value
Description:	Log file for the ticket counter.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CounterLog'} = '<OTRS_|config_Home>/var/log/TicketCounter.log';

Ticket::IndexModule
Description	Value
Description:	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::IndexModule'} = 'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';

Ticket::StorageModule
Description	Value
Description:	Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::StorageModule'} = 'Kernel::System::Ticket::ArticleStorageDB';

ArticleDir
Description	Value
Description:	Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'ArticleDir'} = '<OTRS_|config_Home>/var/article';

Ticket::EventModulePost###100-ArchiveRestore
Description	Value
Description:	Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} = { 'Event' => 'TicketStateUpdate', 'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore' };

Ticket::EventModulePost###110-AcceleratorUpdate
Description	Value
Description:	Updates the ticket index accelerator.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} = { 'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate', 'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate' };

Ticket::EventModulePost###120-ForceOwnerResetOnMove
Description	Value
Description:	Resets and unlocks the owner of a ticket if it was moved to another queue.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} = { 'Event' => 'TicketQueueUpdate', 'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset' };

Ticket::EventModulePost###130-ForceStateChangeOnLock
Description	Value
Description:	Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} = { 'Event' => 'TicketLockUpdate', 'Module' => 'Kernel::System::Ticket::Event::ForceState', 'new' => 'open' };

Ticket::EventModulePost###140-ResponsibleAutoSet
Description	Value
Description:	Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} = { 'Event' => 'TicketOwnerUpdate', 'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet' };

Ticket::EventModulePost###150-TicketPendingTimeReset
Description	Value
Description:	Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} = { 'Event' => 'TicketStateUpdate', 'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset' };

Ticket::EventModulePost###500-NotificationEvent
Description	Value
Description:	Sends the notifications which are
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} = { 'Event' => '', 'Module' => 'Kernel::System::Ticket::Event::NotificationEvent', 'Transaction' => '1' };

Ticket::EventModulePost###900-EscalationIndex
Description	Value
Description:	Updates the ticket escalation index after a ticket attribute got updated.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} = { 'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate', 'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex' };

Ticket::EventModulePost###900-EscalationStopEvents
Description	Value
Description:	Ticket event module that triggers the escalation stop events.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'900-EscalationStopEvents'} = { 'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate', 'Module' => 'Kernel::System::Ticket::Event::TriggerEscalationStopEvents' };

Ticket::EventModulePost###910-ForceUnlockOnMove
Description	Value
Description:	Forces to unlock tickets after being moved to another queue.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} = { 'Event' => 'TicketQueueUpdate', 'Module' => 'Kernel::System::Ticket::Event::ForceUnlock' };

Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
Description	Value
Description:	Update Ticket "Seen" flag if every article got seen or a new Article got created.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} = { 'Event' => 'ArticleCreate|ArticleFlagSet', 'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate' };

Ticket::CustomModule###001-CustomModule
Description	Value
Description:	Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} = 'Kernel::System::Ticket::Custom';

Ticket::ViewableSenderTypes
Description	Value
Description:	Defines the default viewable sender types of a ticket (default: customer).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ViewableSenderTypes'} = [ '\'customer\'' ];

Ticket::ViewableLocks
Description	Value
Description:	Defines the viewable locks of a ticket. Default: unlock, tmp_lock.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ViewableLocks'} = [ '\'unlock\'', '\'tmp_lock\'' ];

Ticket::ViewableStateType
Description	Value
Description:	Defines the valid state types for a ticket.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ViewableStateType'} = [ 'new', 'open', 'pending reminder', 'pending auto' ];

Ticket::UnlockStateType
Description	Value
Description:	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::UnlockStateType'} = [ 'new', 'open' ];

Ticket::PendingNotificationOnlyToOwner
Description	Value
Description:	Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::PendingNotificationOnlyToOwner'} = '0';

Ticket::PendingNotificationNotToResponsible
Description	Value
Description:	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::PendingNotificationNotToResponsible'} = '0';

Ticket::PendingReminderStateType
Description	Value
Description:	Defines the state type of the reminder for pending tickets.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::PendingReminderStateType'} = [ 'pending reminder' ];

Ticket::PendingAutoStateType
Description	Value
Description:	Determines the possible states for pending tickets that changed state after reaching time limit.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::PendingAutoStateType'} = [ 'pending auto' ];

Ticket::StateAfterPending
Description	Value
Description:	Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::StateAfterPending'} = { 'pending auto close+' => 'closed successful', 'pending auto close-' => 'closed unsuccessful' };

System::Permission
Description	Value
Description:	Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'System::Permission'} = [ 'ro', 'move_into', 'create', 'note', 'owner', 'priority', 'rw' ];

Ticket::Permission###1-OwnerCheck
Description	Value
Description:	Module to check the owner of a ticket.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck', 'Required' => '0' };

Ticket::Permission###2-ResponsibleCheck
Description	Value
Description:	Module to check the agent responsible of a ticket.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck', 'Required' => '0' };

Ticket::Permission###3-GroupCheck
Description	Value
Description:	Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Permission'}->{'3-GroupCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::Permission::GroupCheck', 'Required' => '0' };

Ticket::Permission###4-WatcherCheck
Description	Value
Description:	Module to check the watcher agents of a ticket.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck', 'Required' => '0' };

CustomerTicket::Permission###1-GroupCheck
Description	Value
Description:	Module to check the group permissions for the access to customer tickets.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} = { 'Granted' => '0', 'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck', 'Required' => '1' };

CustomerTicket::Permission###2-CustomerUserIDCheck
Description	Value
Description:	Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck', 'Required' => '0' };

CustomerTicket::Permission###3-CustomerIDCheck
Description	Value
Description:	Module to check customer permissions.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} = { 'Granted' => '1', 'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck', 'Required' => '0' };

Ticket::DefineEmailFrom
Description	Value
Description:	Defines how the From field from the emails (sent from answers and email tickets) should look like.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::DefineEmailFrom'} = 'SystemAddressName';

Ticket::DefineEmailFromSeparator
Description	Value
Description:	Defines the separator between the agents real name and the given queue email address.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::DefineEmailFromSeparator'} = 'via';

CustomerNotifyJustToRealCustomer
Description	Value
Description:	Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerNotifyJustToRealCustomer'} = '0';

AgentSelfNotifyOnAction
Description	Value
Description:	Specifies if an agent should receive email notification of his own actions.
Group:	Ticket
SubGroup:	Core::Ticket
Valid:	1
Required:	1
Config-Setting:	$Self->{'AgentSelfNotifyOnAction'} = '0';

Core::TicketACL

Ticket::Acl::Module###1-Ticket::Acl::Module
Description	Value
Description:	ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
Group:	Ticket
SubGroup:	Core::TicketACL
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} = { 'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds', 'State' => [ 'closed successful', 'closed unsuccessful' ] };

TicketACL::Default::Action
Description	Value
Description:	Default ACL values for ticket actions.
Group:	Ticket
SubGroup:	Core::TicketACL
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketACL::Default::Action'} = {};

Core::TicketBulkAction

Ticket::Frontend::BulkFeature
Description	Value
Description:	Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
Group:	Ticket
SubGroup:	Core::TicketBulkAction
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::BulkFeature'} = '1';

Ticket::Frontend::BulkFeatureGroup
Description	Value
Description:	Enables ticket bulk action feature only for the listed groups.
Group:	Ticket
SubGroup:	Core::TicketBulkAction
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::BulkFeatureGroup'} = [ 'admin', 'users' ];

Core::TicketFreeText

TicketFreeKey1
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey1'} = { 'Product' => 'Product' };

TicketFreeKey1::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey1::DefaultSelection'} = '';

TicketFreeText1
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText1'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText1::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText1::DefaultSelection'} = 'Notebook';

TicketFreeText1::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText1::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';

TicketFreeKey2
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey2'} = { 'Product' => 'Product' };

TicketFreeKey2::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey2::DefaultSelection'} = '';

TicketFreeText2
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText2'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText2::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText2::DefaultSelection'} = 'Notebook';

TicketFreeText2::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText2::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';

TicketFreeKey3
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey3'} = { 'Product' => 'Product' };

TicketFreeKey3::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey3::DefaultSelection'} = '';

TicketFreeText3
Description	Value
Description:	Defines the indicated free text field for ticket to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText3'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText3::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText3::DefaultSelection'} = 'Notebook';

TicketFreeText3::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText3::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';

TicketFreeKey4
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey4'} = { 'Product' => 'Product' };

TicketFreeKey4::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey4::DefaultSelection'} = '';

TicketFreeText4
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText4'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText4::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText4::DefaultSelection'} = 'Notebook';

TicketFreeText4::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText4::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';

TicketFreeKey5
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey5'} = { 'Product' => 'Product' };

TicketFreeKey5::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey5::DefaultSelection'} = '';

TicketFreeText5
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText5'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText5::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText5::DefaultSelection'} = 'Notebook';

TicketFreeText5::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText5::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';

TicketFreeKey6
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey6'} = { 'Product' => 'Product' };

TicketFreeKey6::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey6::DefaultSelection'} = '';

TicketFreeText6
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText6'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText6::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText6::DefaultSelection'} = 'Notebook';

TicketFreeText6::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText6::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';

TicketFreeKey7
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey7'} = { 'Product' => 'Product' };

TicketFreeKey7::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey7::DefaultSelection'} = '';

TicketFreeText7
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText7'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText7::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText7::DefaultSelection'} = 'Notebook';

TicketFreeText7::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText7::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';

TicketFreeKey8
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey8'} = { 'Product' => 'Product' };

TicketFreeKey8::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey8::DefaultSelection'} = '';

TicketFreeText8
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText8'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText8::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText8::DefaultSelection'} = 'Notebook';

TicketFreeText8::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText8::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';

TicketFreeKey9
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey9'} = { 'Product' => 'Product' };

TicketFreeKey9::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey9::DefaultSelection'} = '';

TicketFreeText9
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText9'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText9::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText9::DefaultSelection'} = 'Notebook';

TicketFreeText9::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText9::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';

TicketFreeKey10
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey10'} = { 'Product' => 'Product' };

TicketFreeKey10::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey10::DefaultSelection'} = '';

TicketFreeText10
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText10'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText10::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText10::DefaultSelection'} = 'Notebook';

TicketFreeText10::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText10::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';

TicketFreeKey11
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey11'} = { 'Product' => 'Product' };

TicketFreeKey11::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey11::DefaultSelection'} = '';

TicketFreeText11
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText11'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText11::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText11::DefaultSelection'} = 'Notebook';

TicketFreeText11::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText11::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';

TicketFreeKey12
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey12'} = { 'Product' => 'Product' };

TicketFreeKey12::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey12::DefaultSelection'} = '';

TicketFreeText12
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText12'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText12::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText12::DefaultSelection'} = 'Notebook';

TicketFreeText12::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText12::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';

TicketFreeKey13
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey13'} = { 'Product' => 'Product' };

TicketFreeKey13::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey13::DefaultSelection'} = '';

TicketFreeText13
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText13'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText13::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText13::DefaultSelection'} = 'Notebook';

TicketFreeText13::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText13::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';

TicketFreeKey14
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey14'} = { 'Product' => 'Product' };

TicketFreeKey14::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey14::DefaultSelection'} = '';

TicketFreeText14
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText14'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText14::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText14::DefaultSelection'} = 'Notebook';

TicketFreeText14::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText14::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';

TicketFreeKey15
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey15'} = { 'Product' => 'Product' };

TicketFreeKey15::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey15::DefaultSelection'} = '';

TicketFreeText15
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText15'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText15::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText15::DefaultSelection'} = 'Notebook';

TicketFreeText15::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText15::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';

TicketFreeKey16
Description	Value
Description:	Defines the indicated free key field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey16'} = { 'Product' => 'Product' };

TicketFreeKey16::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeKey16::DefaultSelection'} = '';

TicketFreeText16
Description	Value
Description:	Defines the indicated free text field for tickets to add a new ticket attribute.
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText16'} = { '' => '-', 'Notebook' => 'Notebook', 'PC' => 'PC', 'Phone' => 'Phone' };

TicketFreeText16::DefaultSelection
Description	Value
Description:	Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText16::DefaultSelection'} = 'Notebook';

TicketFreeText16::Link
Description	Value
Description:	Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
Group:	Ticket
SubGroup:	Core::TicketFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeText16::Link'} = 'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';

Core::TicketFreeTextDefault

Ticket::EventModulePost###TicketFreeFieldDefault
Description	Value
Description:	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} = { 'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault', 'Transaction' => '1' };

Ticket::TicketFreeFieldDefault###Element1
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} = { 'Counter' => '1', 'Event' => 'TicketCreate', 'Key' => 'TicketType', 'Value' => 'Default' };

Ticket::TicketFreeFieldDefault###Element2
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element3
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element4
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element5
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element6
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element7
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element8
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element9
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element10
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element11
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element12
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element13
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element14
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element15
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Ticket::TicketFreeFieldDefault###Element16
Description	Value
Description:
Group:	Ticket
SubGroup:	Core::TicketFreeTextDefault
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} = { 'Counter' => '', 'Event' => '', 'Key' => '', 'Value' => '' };

Core::TicketFreeTime

TicketFreeTimeKey1
Description	Value
Description:	Defines the free time key field number 1 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey1'} = 'Time1';

TicketFreeTimeOptional1
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional1'} = '1';

TicketFreeTimeDiff1
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff1'} = '0';

TicketFreeTimePeriod1
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 1.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod1'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

TicketFreeTimeKey2
Description	Value
Description:	Defines the free time key field number 2 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey2'} = 'Time2';

TicketFreeTimeOptional2
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional2'} = '1';

TicketFreeTimeDiff2
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff2'} = '0';

TicketFreeTimePeriod2
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 2.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod2'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

TicketFreeTimeKey3
Description	Value
Description:	Defines the free time key field number 3 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey3'} = 'Time3';

TicketFreeTimeOptional3
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional3'} = '1';

TicketFreeTimeDiff3
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff3'} = '0';

TicketFreeTimePeriod3
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 3.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod3'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

TicketFreeTimeKey4
Description	Value
Description:	Defines the free time key field number 4 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey4'} = 'Time4';

TicketFreeTimeOptional4
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional4'} = '1';

TicketFreeTimeDiff4
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff4'} = '0';

TicketFreeTimePeriod4
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 4.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod4'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

TicketFreeTimeKey5
Description	Value
Description:	Defines the free time key field number 5 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey5'} = 'Time5';

TicketFreeTimeOptional5
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional5'} = '1';

TicketFreeTimeDiff5
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff5'} = '0';

TicketFreeTimePeriod5
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 5.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod5'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

TicketFreeTimeKey6
Description	Value
Description:	Defines the free time key field number 6 for tickets.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeKey6'} = 'Time6';

TicketFreeTimeOptional6
Description	Value
Description:	Defines whether the indicated free time field is optional or not.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	1
Required:	1
Config-Setting:	$Self->{'TicketFreeTimeOptional6'} = '1';

TicketFreeTimeDiff6
Description	Value
Description:	Defines the difference from now (in seconds) of the indicated free time field's default value.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimeDiff6'} = '0';

TicketFreeTimePeriod6
Description	Value
Description:	Defines the years (in future and in past) which can get selected in free time field number 6.
Group:	Ticket
SubGroup:	Core::TicketFreeTime
Valid:	0
Required:	0
Config-Setting:	$Self->{'TicketFreeTimePeriod6'} = { 'YearPeriodFuture' => '5', 'YearPeriodPast' => '5' };

Core::TicketWatcher

Ticket::Watcher
Description	Value
Description:	Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
Group:	Ticket
SubGroup:	Core::TicketWatcher
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Watcher'} = '0';

Ticket::WatcherGroup
Description	Value
Description:	Enables ticket watcher feature only for the listed groups.
Group:	Ticket
SubGroup:	Core::TicketWatcher
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::WatcherGroup'} = [ 'admin', 'users' ];

Frontend::Admin::ModuleRegistration

Frontend::Module###AdminQueue
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminQueue'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage queues.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Queues', 'Prio' => '100' }, 'NavBarName' => 'Admin', 'Title' => 'Queues' };

Frontend::Module###AdminResponse
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminResponse'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage response templates.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Responses', 'Prio' => '200' }, 'NavBarName' => 'Admin', 'Title' => 'Responses' };

Frontend::Module###AdminQueueResponses
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminQueueResponses'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Link responses to queues.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Responses <-> Queues', 'Prio' => '300' }, 'NavBarName' => 'Admin', 'Title' => 'Responses <-> Queues' };

Frontend::Module###AdminAutoResponse
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminAutoResponse'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage responses that are automatically sent.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Auto Responses', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Auto Responses' };

Frontend::Module###AdminQueueAutoResponse
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Link queues to auto responses.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Auto Responses <-> Queues', 'Prio' => '500' }, 'NavBarName' => 'Admin', 'Title' => 'Auto Responses <-> Queues' };

Frontend::Module###AdminAttachment
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminAttachment'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage attachments.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Attachments', 'Prio' => '600' }, 'NavBarName' => 'Admin', 'Title' => 'Attachments' };

Frontend::Module###AdminResponseAttachment
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Link attachments to responses templates.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Attachments <-> Responses', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'Attachments <-> Responses' };

Frontend::Module###AdminSalutation
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminSalutation'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage salutations.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Salutations', 'Prio' => '800' }, 'NavBarName' => 'Admin', 'Title' => 'Salutations' };

Frontend::Module###AdminSignature
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminSignature'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Queue', 'Description' => 'Create and manage signatures.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Signatures', 'Prio' => '900' }, 'NavBarName' => 'Admin', 'Title' => 'Signatures' };

Frontend::Module###AdminSystemAddress
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminSystemAddress'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Email', 'Description' => 'Set sender email addresses for this system.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Email Addresses', 'Prio' => '300' }, 'NavBarName' => 'Admin', 'Title' => 'Email Addresses' };

Frontend::Module###AdminNotification
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminNotification'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage notifications that are sent to agents.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Agent Notifications', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Agent Notifications' };

Frontend::Module###AdminNotificationEvent
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage event based notifications.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Notifications (Event)', 'Prio' => '400' }, 'NavBarName' => 'Admin', 'Title' => 'Notifications (Event)' };

Frontend::Module###AdminService
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminService'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage services.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Services', 'Prio' => '900' }, 'NavBarName' => 'Admin', 'Title' => 'Services' };

Frontend::Module###AdminSLA
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminSLA'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage Service Level Agreements (SLAs).', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Service Level Agreements', 'Prio' => '1000' }, 'NavBarName' => 'Admin', 'Title' => 'Service Level Agreements' };

Frontend::Module###AdminType
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminType'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage ticket types.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Types', 'Prio' => '700' }, 'NavBarName' => 'Admin', 'Title' => 'Types' };

Frontend::Module###AdminState
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminState'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage ticket states.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'States', 'Prio' => '800' }, 'NavBarName' => 'Admin', 'Title' => 'States' };

Frontend::Module###AdminPriority
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminPriority'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'Ticket', 'Description' => 'Create and manage ticket priorities.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'Priorities', 'Prio' => '850' }, 'NavBarName' => 'Admin', 'Title' => 'Priorities' };

Frontend::Module###AdminGenericAgent
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Admin::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AdminGenericAgent'} = { 'Description' => 'Admin', 'Group' => [ 'admin' ], 'NavBarModule' => { 'Block' => 'System', 'Description' => 'Manage periodic tasks.', 'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin', 'Name' => 'GenericAgent', 'Prio' => '300' }, 'NavBarName' => 'Admin', 'Title' => 'GenericAgent' };

Frontend::Agent

Ticket::Frontend::PendingDiffTime
Description	Value
Description:	Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::PendingDiffTime'} = '86400';

Ticket::Frontend::ListType
Description	Value
Description:	Shows existing parent/child queue lists in the system in the form of a tree or a list.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ListType'} = 'tree';

Ticket::Frontend::TextAreaEmail
Description	Value
Description:	Permitted width for compose email windows.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::TextAreaEmail'} = '82';

Ticket::Frontend::TextAreaNote
Description	Value
Description:	Permitted width for compose note windows.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::TextAreaNote'} = '78';

Ticket::Frontend::CustomerInfoCompose
Description	Value
Description:	Shows the customer user information (phone and email) in the compose screen.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerInfoCompose'} = '1';

Ticket::Frontend::CustomerInfoComposeMaxSize
Description	Value
Description:	Max size (in characters) of the customer information table (phone and email) in the compose screen.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} = '22';

Ticket::Frontend::CustomerInfoZoom
Description	Value
Description:	Shows the customer user's info in the ticket zoom view.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerInfoZoom'} = '1';

Ticket::Frontend::CustomerInfoZoomMaxSize
Description	Value
Description:	Maximum size (in characters) of the customer information table in the ticket zoom view.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} = '22';

Ticket::Frontend::CustomerInfoQueueMaxSize
Description	Value
Description:	Maximum size (in characters) of the customer info table in the queue view.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} = '18';

Ticket::Frontend::AccountTime
Description	Value
Description:	Activates time accounting.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AccountTime'} = '1';

Ticket::Frontend::TimeUnits
Description	Value
Description:	Sets the prefered time units (e.g. work units, hours, minutes).
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::TimeUnits'} = ' (work units)';

Ticket::Frontend::NeedAccountedTime
Description	Value
Description:	Defines if time accounting is mandatory in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NeedAccountedTime'} = '0';

Ticket::Frontend::BulkAccountedTime
Description	Value
Description:	Defines if time accounting must be set to all tickets in bulk action.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::BulkAccountedTime'} = '1';

Ticket::Frontend::NeedSpellCheck
Description	Value
Description:	Defines if composed messages have to be spell checked in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NeedSpellCheck'} = '0';

Ticket::Frontend::NewOwnerSelection
Description	Value
Description:	Shows an owner selection in phone and email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NewOwnerSelection'} = '1';

Ticket::Frontend::NewResponsibleSelection
Description	Value
Description:	Show a responsible selection in phone and email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NewResponsibleSelection'} = '1';

Ticket::Frontend::NewQueueSelectionType
Description	Value
Description:	Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NewQueueSelectionType'} = 'Queue';

Ticket::Frontend::NewQueueSelectionString
Description	Value
Description:	Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::NewQueueSelectionString'} = '<Queue>';

Ticket::Frontend::NewQueueOwnSelection
Description	Value
Description:	Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::NewQueueOwnSelection'} = { '1' => 'First Queue!', '2' => 'Second Queue!' };

Ticket::Frontend::ShowCustomerTickets
Description	Value
Description:	Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ShowCustomerTickets'} = '1';

NewTicketInNewWindow::Enabled
Description	Value
Description:	If enabled, TicketPhone and TicketEmail will be open in new windows.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'NewTicketInNewWindow::Enabled'} = '0';

CustomerDBLink
Description	Value
Description:	Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or ).
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerDBLink'} = '$Env{"CGIHandle"}?Action=AgentTicketCustomer;TicketID=$Data{"TicketID"}';

CustomerDBLinkTarget
Description	Value
Description:	Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerDBLinkTarget'} = '';

Frontend::CommonObject###QueueObject
Description	Value
Description:	Path of the file that stores all the settings for the QueueObject object for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Frontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';

Frontend::CommonObject###TicketObject
Description	Value
Description:	Path of the file that stores all the settings for the TicketObject for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Frontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';

Frontend::CommonParam###Action
Description	Value
Description:	Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Frontend::CommonParam'}->{'Action'} = 'AgentDashboard';

Frontend::CommonParam###QueueID
Description	Value
Description:	Default queue ID used by the system in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Frontend::CommonParam'}->{'QueueID'} = '0';

Frontend::CommonParam###TicketID
Description	Value
Description:	Default ticket ID used by the system in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent
Valid:	1
Required:	1
Config-Setting:	$Self->{'Frontend::CommonParam'}->{'TicketID'} = '';

Frontend::Agent::CustomerSearch

Ticket::Frontend::CustomerSearchAutoComplete###Active
Description	Value
Description:	Enables or disables the autocomplete feature for the customer search in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} = '1';

Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
Description	Value
Description:	Sets the minimum number of characters before autocomplete query is sent.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} = '2';

Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
Description	Value
Description:	Delay time between autocomplete queries.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} = '0.1';

Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
Description	Value
Description:	Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} = 'false';

Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
Description	Value
Description:	Sets the number of search results to be displayed for the autocomplete feature.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} = '20';

Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
Description	Value
Description:	Determines if the search results container for the autocomplete feature should adjust its width dynamically.
Group:	Ticket
SubGroup:	Frontend::Agent::CustomerSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} = '1';

Frontend::Agent::Dashboard

DashboardBackend###0100-TicketPendingReminder
Description	Value
Description:	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = { 'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;', 'Block' => 'ContentLarge', 'CacheTTLLocal' => '0.5', 'Default' => '1', 'Description' => 'All tickets with a reminder set where the reminder date has been reached', 'Filter' => 'Locked', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric', 'Permission' => 'rw', 'Time' => 'UntilTime', 'Title' => 'Reminder Tickets' };

DashboardBackend###0110-TicketEscalation
Description	Value
Description:	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = { 'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;', 'Block' => 'ContentLarge', 'CacheTTLLocal' => '0.5', 'Default' => '1', 'Description' => 'All escalated tickets', 'Filter' => 'All', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric', 'Permission' => 'rw', 'Time' => 'EscalationTime', 'Title' => 'Escalated Tickets' };

DashboardBackend###0120-TicketNew
Description	Value
Description:	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0120-TicketNew'} = { 'Attributes' => 'StateType=new;', 'Block' => 'ContentLarge', 'CacheTTLLocal' => '0.5', 'Default' => '1', 'Description' => 'All new tickets, these tickets have not been worked on yet', 'Filter' => 'All', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric', 'Permission' => 'rw', 'Time' => 'Age', 'Title' => 'New Tickets' };

DashboardBackend###0130-TicketOpen
Description	Value
Description:	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = { 'Attributes' => 'StateType=open;', 'Block' => 'ContentLarge', 'CacheTTLLocal' => '0.5', 'Default' => '1', 'Description' => 'All open tickets, these tickets have already been worked on, but need a response', 'Filter' => 'All', 'Group' => '', 'Limit' => '10', 'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric', 'Permission' => 'rw', 'Time' => 'Age', 'Title' => 'Open Tickets / Need to be answered' };

DashboardBackend###0250-TicketStats
Description	Value
Description:	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0250-TicketStats'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '30', 'Closed' => '1', 'Created' => '1', 'Default' => '1', 'Group' => '', 'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric', 'Permission' => 'rw', 'Title' => '7 Day Stats' };

DashboardBackend###0260-TicketCalendar
Description	Value
Description:	Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:	Ticket
SubGroup:	Frontend::Agent::Dashboard
Valid:	1
Required:	0
Config-Setting:	$Self->{'DashboardBackend'}->{'0260-TicketCalendar'} = { 'Block' => 'ContentSmall', 'CacheTTL' => '2', 'Default' => '1', 'Group' => '', 'Limit' => '6', 'Module' => 'Kernel::Output::HTML::DashboardCalendar', 'OwnerOnly' => '', 'Permission' => 'rw', 'Title' => 'Upcoming Events' };

Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###2-TicketSearch
Description	Value
Description:	Module to generate html OpenSearch profile for short ticket search in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleMetaHead
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::HeaderMetaModule'}->{'2-TicketSearch'} = { 'Action' => 'AgentTicketSearch', 'Module' => 'Kernel::Output::HTML::HeaderMetaTicketSearch' };

Frontend::Agent::ModuleNotify

Frontend::NotifyModule###5-Ticket::TicketEscalation
Description	Value
Description:	Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleNotify
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} = { 'CacheTime' => '40', 'EscalationInMinutes' => '120', 'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation', 'ShownMax' => '25' };

Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketQueue
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketQueue'} = { 'Description' => 'Overview of all open Tickets', 'Loader' => { 'CSS' => [ 'Core.AgentTicketQueue.css' ] }, 'NavBar' => [ { 'AccessKey' => 'o', 'Block' => '', 'Description' => 'Overview of all open Tickets', 'Link' => 'Action=AgentTicketQueue', 'LinkOption' => '', 'Name' => 'Queue view', 'NavBar' => 'Ticket', 'Prio' => '100', 'Type' => '' }, { 'AccessKey' => 't', 'Block' => 'ItemArea', 'Description' => '', 'Link' => 'Action=AgentTicketQueue', 'LinkOption' => '', 'Name' => 'Tickets', 'NavBar' => 'Ticket', 'Prio' => '200', 'Type' => 'Menu' } ], 'NavBarName' => 'Ticket', 'Title' => 'QueueView' };

Frontend::Module###AgentTicketPhone
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPhone'} = { 'Description' => 'Create new phone picket', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBar' => [ { 'AccessKey' => 'n', 'Block' => '', 'Description' => 'Create new phone ticket (inbound)', 'Link' => 'Action=AgentTicketPhone', 'LinkOption' => '', 'Name' => 'New phone ticket', 'NavBar' => 'Ticket', 'Prio' => '200', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'New phone ticket' };

Frontend::Module###AgentTicketPhoneOutbound
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} = { 'Description' => 'Phone Call', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Phone-Ticket' };

Frontend::Module###AgentTicketEmail
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketEmail'} = { 'Description' => 'Create new email ticket', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBar' => [ { 'AccessKey' => 'e', 'Block' => '', 'Description' => 'Create new email ticket and send this out (outbound)', 'Link' => 'Action=AgentTicketEmail', 'LinkOption' => '', 'Name' => 'New email ticket', 'NavBar' => 'Ticket', 'Prio' => '210', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'New email ticket' };

Frontend::Module###AgentTicketSearch
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketSearch'} = { 'Description' => 'Search Ticket', 'NavBar' => [ { 'AccessKey' => 's', 'Block' => '', 'Description' => 'Search Tickets', 'Link' => 'Action=AgentTicketSearch', 'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog(\'AgentTicketSearch\');}, 0); return false;"', 'Name' => 'Search', 'NavBar' => 'Ticket', 'Prio' => '300', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'Search' };

Frontend::Module###AgentTicketMailbox
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketMailbox'} = { 'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView', 'NavBarName' => 'Ticket', 'Title' => '' };

Frontend::Module###AgentTicketLockedView
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketLockedView'} = { 'Description' => 'Locked Tickets', 'NavBarName' => 'Ticket', 'Title' => 'Locked Tickets' };

Frontend::Module###AgentTicketResponsibleView
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} = { 'Description' => 'Responsible Tickets', 'NavBarName' => 'Ticket', 'Title' => 'Responsible Tickets' };

Frontend::Module###AgentTicketWatchView
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketWatchView'} = { 'Description' => 'Watched Tickets', 'NavBarName' => 'Ticket', 'Title' => 'Watched Tickets' };

Frontend::Module###AgentCustomerSearch
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentCustomerSearch'} = { 'Description' => 'AgentCustomerSearch', 'NavBarName' => 'Ticket', 'Title' => 'AgentCustomerSearch' };

Frontend::Module###AgentTicketStatusView
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} = { 'Description' => 'Overview of all open tickets', 'NavBar' => [ { 'AccessKey' => 'v', 'Block' => '', 'Description' => 'Overview of all open Tickets.', 'Link' => 'Action=AgentTicketStatusView', 'LinkOption' => '', 'Name' => 'Status view', 'NavBar' => 'Ticket', 'Prio' => '110', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'Status view' };

Frontend::Module###AgentTicketEscalationView
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} = { 'Description' => 'Overview of all escalated tickets', 'NavBar' => [ { 'AccessKey' => 'e', 'Block' => '', 'Description' => 'Overview Escalated Tickets', 'Link' => 'Action=AgentTicketEscalationView', 'LinkOption' => '', 'Name' => 'Escalation view', 'NavBar' => 'Ticket', 'Prio' => '120', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'Escalation view' };

Frontend::Module###AgentZoom
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentZoom'} = { 'Description' => 'compat module for AgentZoom to AgentTicketZoom', 'NavBarName' => 'Ticket', 'Title' => '' };

Frontend::Module###AgentTicketZoom
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketZoom'} = { 'Description' => 'Ticket Zoom', 'Loader' => { 'JavaScript' => [ 'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js', 'Core.UI.Table.Sort.js', 'Core.Agent.TicketZoom.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Zoom' };

Frontend::Module###AgentTicketAttachment
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketAttachment'} = { 'Description' => 'To download attachments', 'NavBarName' => 'Ticket', 'Title' => '' };

Frontend::Module###AgentTicketPlain
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPlain'} = { 'Description' => 'Ticket plain view of an email', 'NavBarName' => 'Ticket', 'Title' => 'Plain' };

Frontend::Module###AgentTicketNote
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketNote'} = { 'Description' => 'Ticket Note', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Note' };

Frontend::Module###AgentTicketMerge
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketMerge'} = { 'Description' => 'Ticket Merge', 'NavBarName' => 'Ticket', 'Title' => 'Merge' };

Frontend::Module###AgentTicketPending
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPending'} = { 'Description' => 'Ticket Pending', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Pending' };

Frontend::Module###AgentTicketWatcher
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketWatcher'} = { 'Description' => 'A TicketWatcher Module', 'NavBarName' => 'Ticket-Watcher', 'Title' => 'Ticket-Watcher' };

Frontend::Module###AgentTicketPriority
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPriority'} = { 'Description' => 'Ticket Priority', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Priority' };

Frontend::Module###AgentTicketLock
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketLock'} = { 'Description' => 'Ticket Lock', 'NavBarName' => 'Ticket', 'Title' => 'Lock' };

Frontend::Module###AgentTicketMove
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketMove'} = { 'Description' => 'Ticket Move', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Move' };

Frontend::Module###AgentTicketHistory
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketHistory'} = { 'Description' => 'Ticket History', 'NavBarName' => 'Ticket', 'Title' => 'History' };

Frontend::Module###AgentTicketOwner
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketOwner'} = { 'Description' => 'Ticket Owner', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Owner' };

Frontend::Module###AgentTicketResponsible
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketResponsible'} = { 'Description' => 'Ticket Responsible', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Responsible' };

Frontend::Module###AgentTicketCompose
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketCompose'} = { 'Description' => 'Ticket Compose email Answer', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Compose' };

Frontend::Module###AgentTicketBounce
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketBounce'} = { 'Description' => 'Ticket Compose Bounce Email', 'NavBarName' => 'Ticket', 'Title' => 'Bounce' };

Frontend::Module###AgentTicketForward
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketForward'} = { 'Description' => 'Ticket Forward Email', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Forward' };

Frontend::Module###AgentTicketCustomer
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketCustomer'} = { 'Description' => 'Ticket Customer', 'Loader' => { 'JavaScript' => [ 'Core.Agent.CustomerSearch.js', 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Customer' };

Frontend::Module###AgentTicketClose
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketClose'} = { 'Description' => 'Ticket Close', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Close' };

Frontend::Module###AgentTicketFreeText
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketFreeText'} = { 'Description' => 'Ticket FreeText', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Free Fields' };

Frontend::Module###AgentTicketPrint
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketPrint'} = { 'Description' => 'Ticket Print', 'NavBarName' => 'Ticket', 'Title' => 'Print' };

Frontend::Module###AgentTicketBulk
Description	Value
Description:	Frontend module registration for the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Module'}->{'AgentTicketBulk'} = { 'Description' => 'Ticket bulk module', 'Loader' => { 'JavaScript' => [ 'Core.Agent.TicketAction.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Bulk-Action' };

Frontend::Agent::Preferences

PreferencesGroups###NewTicketNotify
Description	Value
Description:	Parameters for the NewTicketNotify object in the preferences view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'NewTicketNotify'} = { 'Active' => '1', 'Column' => 'Email Settings', 'Data' => { '0' => 'No', '1' => 'Yes' }, 'DataSelected' => '0', 'Desc' => 'Send me a notification if there is a new ticket in "My Queues".', 'Key' => 'Send new ticket notifications', 'Label' => 'New ticket notification', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSendNewTicketNotification', 'Prio' => '1000' };

PreferencesGroups###FollowUpNotify
Description	Value
Description:	Parameters for the FollowUpNotify object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'FollowUpNotify'} = { 'Active' => '1', 'Column' => 'Email Settings', 'Data' => { '0' => 'No', '1' => 'Yes' }, 'DataSelected' => '0', 'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.', 'Key' => 'Send ticket follow up notifications', 'Label' => 'Ticket follow up notification', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSendFollowUpNotification', 'Prio' => '2000' };

PreferencesGroups###LockTimeoutNotify
Description	Value
Description:	Parameters for the LockTimeoutNotify object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} = { 'Active' => '1', 'Column' => 'Email Settings', 'Data' => { '0' => 'No', '1' => 'Yes' }, 'DataSelected' => '0', 'Desc' => 'Send me a notification if a ticket is unlocked by the system.', 'Key' => 'Send ticket lock timeout notifications', 'Label' => 'Ticket lock timeout notification', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSendLockTimeoutNotification', 'Prio' => '3000' };

PreferencesGroups###MoveNotify
Description	Value
Description:	Parameters for the MoveNotify object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'MoveNotify'} = { 'Active' => '1', 'Column' => 'Email Settings', 'Data' => { '0' => 'No', '1' => 'Yes' }, 'DataSelected' => '0', 'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".', 'Key' => 'Send ticket move notifications', 'Label' => 'Ticket move notification', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserSendMoveNotification', 'Prio' => '4000' };

PreferencesGroups###WatcherNotify
Description	Value
Description:	Parameters for the WatcherNotify object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'WatcherNotify'} = { 'Active' => '1', 'Column' => 'Email Settings', 'Data' => { '0' => 'No', '1' => 'Yes' }, 'DataSelected' => '0', 'Desc' => 'Send me the same notifications for my watched tickets that the ticket owners will get.', 'Key' => 'Send ticket watch notifications', 'Label' => 'Ticket watch notification', 'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher', 'PrefKey' => 'UserSendWatcherNotification', 'Prio' => '5000' };

PreferencesGroups###CustomQueue
Description	Value
Description:	Parameters for the CustomQueue object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'CustomQueue'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.', 'Key' => 'My Queues', 'Label' => 'My Queues', 'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue', 'Permission' => 'ro', 'Prio' => '1000' };

PreferencesGroups###RefreshTime
Description	Value
Description:	Parameters for the RefreshTime object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'RefreshTime'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Data' => { '0' => 'off', '10' => '10 minutes', '15' => '15 minutes', '2' => ' 2 minutes', '5' => ' 5 minutes', '7' => ' 7 minutes' }, 'DataSelected' => '0', 'Desc' => 'If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.', 'Key' => 'Refresh Overviews after', 'Label' => 'Overview Refresh Time', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserRefreshTime', 'Prio' => '2000' };

PreferencesGroups###TicketOverviewSmallPageShown
Description	Value
Description:	Parameters for the pages (in which the tickets are shown) of the small ticket overview.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'TicketOverviewSmallPageShown'} = { 'Active' => '0', 'Column' => 'Other Settings', 'Data' => { '10' => '10', '15' => '15', '20' => '20', '25' => '25', '30' => '30', '35' => '35' }, 'DataSelected' => '25', 'Key' => 'Ticket limit per page for Ticket Overview "Small"', 'Label' => 'Ticket Overview "Small" Limit', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserTicketOverviewSmallPageShown', 'Prio' => '8000' };

PreferencesGroups###TicketOverviewMediumPageShown
Description	Value
Description:	Parameters for the pages (in which the tickets are shown) of the medium ticket overview.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'TicketOverviewMediumPageShown'} = { 'Active' => '0', 'Column' => 'Other Settings', 'Data' => { '10' => '10', '15' => '15', '20' => '20', '25' => '25', '30' => '30', '35' => '35' }, 'DataSelected' => '20', 'Key' => 'Ticket limit per page for Ticket Overview "Medium"', 'Label' => 'Ticket Overview "Medium" Limit', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserTicketOverviewMediumPageShown', 'Prio' => '8100' };

PreferencesGroups###TicketOverviewPreviewPageShown
Description	Value
Description:	Parameters for the pages (in which the tickets are shown) of the ticket preview overview.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'TicketOverviewPreviewPageShown'} = { 'Active' => '0', 'Column' => 'Other Settings', 'Data' => { '10' => '10', '15' => '15', '20' => '20', '25' => '25', '30' => '30', '35' => '35' }, 'DataSelected' => '15', 'Key' => 'Ticket limit per page for Ticket Overview "Preview"', 'Label' => 'Ticket Overview "Preview" Limit', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserTicketOverviewPreviewPageShown', 'Prio' => '8200' };

PreferencesGroups###CreateNextMask
Description	Value
Description:	Parameters for the CreateNextMask object in the preference view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'PreferencesGroups'}->{'CreateNextMask'} = { 'Active' => '1', 'Column' => 'Other Settings', 'Data' => { '' => 'CreateTicket', 'AgentTicketZoom' => 'TicketZoom' }, 'DataSelected' => '', 'Key' => 'Show this screen after I created a new ticket', 'Label' => 'Screen after new ticket', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserCreateNextMask', 'Prio' => '3000' };

Frontend::Agent::SearchRouter

Frontend::Search###Ticket
Description	Value
Description:	Search backend router.
Group:	Ticket
SubGroup:	Frontend::Agent::SearchRouter
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::Search'}->{'Ticket'} = { '^AgentTicket' => 'Action=AgentTicketSearch;Subaction=AJAX' };

Frontend::Agent::Ticket::ArticleAttachmentModule

Ticket::Frontend::ArticleAttachmentModule###1-Download
Description	Value
Description:	Shows a link to download article attachments in the zoom view of the article in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} = { 'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload' };

Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
Description	Value
Description:	Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} = { 'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer' };

Frontend::Agent::Ticket::ArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-SignEmail
Description	Value
Description:	Module to compose signed messages (PGP or S/MIME).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleComposeModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} = { 'Module' => 'Kernel::Output::HTML::ArticleComposeSign' };

Ticket::Frontend::ArticleComposeModule###2-CryptEmail
Description	Value
Description:	Module to crypt composed messages (PGP or S/MIME).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleComposeModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} = { 'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt' };

Frontend::Agent::Ticket::ArticleViewModule

Ticket::Frontend::ArticleViewModule###1-PGP
Description	Value
Description:	Agent interface article notification module to check PGP.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleViewModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} = { 'Module' => 'Kernel::Output::HTML::ArticleCheckPGP' };

Ticket::Frontend::ArticleViewModule###1-SMIME
Description	Value
Description:	Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleViewModule
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} = { 'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME' };

Frontend::Agent::Ticket::ArticleViewModulePre

Ticket::Frontend::ArticlePreViewModule###1-PGP
Description	Value
Description:	Agent interface article notification module to check PGP.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleViewModulePre
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} = { 'Module' => 'Kernel::Output::HTML::ArticleCheckPGP' };

Ticket::Frontend::ArticlePreViewModule###1-SMIME
Description	Value
Description:	Agent interface article notification module to check S/MIME.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ArticleViewModulePre
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} = { 'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME' };

Frontend::Agent::Ticket::MenuModule

Ticket::Frontend::MenuModule###000-Back
Description	Value
Description:	Shows a link in the menu to go back in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} = { 'Action' => '', 'Description' => 'Back', 'Link' => '$Env{"LastScreenOverview"};TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Back', 'PopupType' => '', 'Target' => '' };

Ticket::Frontend::MenuModule###100-Lock
Description	Value
Description:	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} = { 'Action' => 'AgentTicketLock', 'Module' => 'Kernel::Output::HTML::TicketMenuLock', 'Name' => 'Lock', 'Target' => '' };

Ticket::Frontend::MenuModule###200-History
Description	Value
Description:	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} = { 'Action' => 'AgentTicketHistory', 'Description' => 'Shows the ticket history', 'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'History', 'PopupType' => 'TicketHistory', 'Target' => '' };

Ticket::Frontend::MenuModule###210-Print
Description	Value
Description:	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} = { 'Action' => 'AgentTicketPrint', 'Description' => 'Print this ticket', 'Link' => 'Action=AgentTicketPrint;TicketID=$QData{"TicketID"}', 'LinkParam' => 'target="print"', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Print', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###300-Priority
Description	Value
Description:	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} = { 'Action' => 'AgentTicketPriority', 'Description' => 'Change the ticket priority', 'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Priority', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###310-FreeText
Description	Value
Description:	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} = { 'Action' => 'AgentTicketFreeText', 'Description' => 'Change the free fields for this ticket', 'Link' => 'Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Free Fields', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###320-Link
Description	Value
Description:	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} = { 'Action' => 'AgentLinkObject', 'Description' => 'Link this ticket to other objects', 'Link' => 'Action=AgentLinkObject;SourceObject=Ticket;SourceKey=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Link', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###400-Owner
Description	Value
Description:	Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} = { 'Action' => 'AgentTicketOwner', 'Description' => 'Change the owner for this ticket', 'Link' => 'Action=AgentTicketOwner;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Owner', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###410-Responsible
Description	Value
Description:	Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} = { 'Action' => 'AgentTicketResponsible', 'Description' => 'Change the responsible person for this ticket', 'Link' => 'Action=AgentTicketResponsible;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuResponsible', 'Name' => 'Responsible', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###420-Customer
Description	Value
Description:	Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} = { 'Action' => 'AgentTicketCustomer', 'Description' => 'Change the customer for this ticket', 'Link' => 'Action=AgentTicketCustomer;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Customer', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###420-Note
Description	Value
Description:	Shows a link in the menu to add a note in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} = { 'Action' => 'AgentTicketNote', 'Description' => 'Add a note to this ticket', 'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Note', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###430-Merge
Description	Value
Description:	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} = { 'Action' => 'AgentTicketMerge', 'Description' => 'Merge into a different ticket', 'Link' => 'Action=AgentTicketMerge;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Merge', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###440-Pending
Description	Value
Description:	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} = { 'Action' => 'AgentTicketPending', 'Description' => 'Set this ticket to pending', 'Link' => 'Action=AgentTicketPending;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Pending', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###448-Watch
Description	Value
Description:	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} = { 'Action' => 'AgentTicketWatcher', 'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher', 'Name' => 'Watch', 'Target' => '' };

Ticket::Frontend::MenuModule###450-Close
Description	Value
Description:	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} = { 'Action' => 'AgentTicketClose', 'Description' => 'Close this ticket', 'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Close', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::MenuModule###460-Delete
Description	Value
Description:	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Delete this ticket', 'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Delete', 'PopupType' => '', 'Target' => '' };

Ticket::Frontend::MenuModule###470-Spam
Description	Value
Description:	Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Mark as Spam!', 'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Spam', 'PopupType' => '', 'Target' => '' };

Frontend::Agent::Ticket::MenuModulePre

Ticket::Frontend::PreMenuModule###100-Lock
Description	Value
Description:	Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} = { 'Action' => 'AgentTicketLock', 'Module' => 'Kernel::Output::HTML::TicketMenuLock', 'Name' => 'Lock', 'PopupType' => '', 'Target' => '' };

Ticket::Frontend::PreMenuModule###200-Zoom
Description	Value
Description:	Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} = { 'Action' => 'AgentTicketZoom', 'Description' => 'Look into a ticket!', 'Link' => 'Action=AgentTicketZoom;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Zoom', 'PopupType' => '', 'Target' => '' };

Ticket::Frontend::PreMenuModule###210-History
Description	Value
Description:	Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} = { 'Action' => 'AgentTicketHistory', 'Description' => 'Shows the ticket history!', 'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'History', 'PopupType' => 'TicketHistory', 'Target' => '' };

Ticket::Frontend::PreMenuModule###300-Priority
Description	Value
Description:	Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} = { 'Action' => 'AgentTicketPriority', 'Description' => 'Change the ticket priority!', 'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Priority', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::PreMenuModule###420-Note
Description	Value
Description:	Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} = { 'Action' => 'AgentTicketNote', 'Description' => 'Add a note to this ticket', 'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Note', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::PreMenuModule###440-Close
Description	Value
Description:	Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} = { 'Action' => 'AgentTicketClose', 'Description' => 'Close this ticket', 'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Close', 'PopupType' => 'TicketAction', 'Target' => '' };

Ticket::Frontend::PreMenuModule###445-Move
Description	Value
Description:	Shows a link in the menu to move a ticket in every ticket overview of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'445-Move'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Change queue!', 'Module' => 'Kernel::Output::HTML::TicketMenuMove', 'Name' => 'Move' };

Ticket::Frontend::PreMenuModule###450-Delete
Description	Value
Description:	Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Delete this ticket', 'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Delete', 'PopupType' => '', 'Target' => '' };

Ticket::Frontend::PreMenuModule###460-Spam
Description	Value
Description:	Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::MenuModulePre
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Mark as Spam!', 'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Spam', 'PopupType' => '', 'Target' => '' };

Frontend::Agent::Ticket::ViewBounce

Ticket::Frontend::AgentTicketBounce###Permission
Description	Value
Description:	Required permissions to use the ticket bounce screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBounce
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} = 'bounce';

Ticket::Frontend::AgentTicketBounce###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBounce
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketBounce###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBounce
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} = 'closed successful';

Ticket::Frontend::AgentTicketBounce###StateType
Description	Value
Description:	Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBounce
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} = [ 'open', 'closed' ];

Ticket::Frontend::BounceText
Description	Value
Description:	Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBounce
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::BounceText'} = 'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';

Frontend::Agent::Ticket::ViewBulk

Ticket::Frontend::AgentTicketBulk###RequiredLock
Description	Value
Description:	Automatically lock and set owner to current Agent after selecting for an Bulk Action.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketBulk###Owner
Description	Value
Description:	Sets the ticket owner in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} = '1';

Ticket::Frontend::AgentTicketBulk###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} = '1';

Ticket::Frontend::AgentTicketBulk###State
Description	Value
Description:	If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} = '1';

Ticket::Frontend::AgentTicketBulk###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} = [ 'open', 'closed', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketBulk###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketBulk###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} = '1';

Ticket::Frontend::AgentTicketBulk###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket bulk screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketBulk###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewBulk
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} = { 'note-external' => '1', 'note-internal' => '1', 'note-report' => '0' };

Frontend::Agent::Ticket::ViewClose

Ticket::Frontend::AgentTicketClose###Permission
Description	Value
Description:	Required permissions to use the close ticket screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} = 'close';

Ticket::Frontend::AgentTicketClose###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketClose###TicketType
Description	Value
Description:	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketClose###Service
Description	Value
Description:	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketClose###Owner
Description	Value
Description:	Sets the ticket owner in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketClose###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketClose###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketClose###State
Description	Value
Description:	If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} = '1';

Ticket::Frontend::AgentTicketClose###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} = [ 'closed' ];

Ticket::Frontend::AgentTicketClose###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} = 'closed successful';

Ticket::Frontend::AgentTicketClose###Note
Description	Value
Description:	Allows adding notes in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketClose###Subject
Description	Value
Description:	Sets the default subject for notes added in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} = '$Text{"Close"}';

Ticket::Frontend::AgentTicketClose###Body
Description	Value
Description:	Sets the default body text for notes added in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} = '';

Ticket::Frontend::AgentTicketClose###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketClose###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketClose###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} = { 'note-external' => '0', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketClose###Priority
Description	Value
Description:	Shows the ticket priority options in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketClose###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketClose###Title
Description	Value
Description:	Shows the title fields in the close ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} = '0';

Ticket::Frontend::AgentTicketClose###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketClose###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketClose###ArticleFreeText
Description	Value
Description:	Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketClose###HistoryType
Description	Value
Description:	Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketClose###HistoryComment
Description	Value
Description:	Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewClose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} = '%%Close';

Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::AgentTicketCompose###Permission
Description	Value
Description:	Required permissions to use the ticket compose screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} = 'compose';

Ticket::Frontend::AgentTicketCompose###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketCompose###StateDefault
Description	Value
Description:	Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketCompose###StateType
Description	Value
Description:	Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} = [ 'open', 'closed', 'pending auto', 'pending reminder' ];

Ticket::Frontend::ResponseFormat
Description	Value
Description:	Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}: $QData{"Body"} ';

Ticket::Frontend::Quote
Description	Value
Description:	Defines the used character for email quotes in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::Quote'} = '>';

Ticket::Frontend::ComposeAddCustomerAddress
Description	Value
Description:	Adds customers email addresses to recipients in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} = '1';

Ticket::Frontend::ComposeReplaceSenderAddress
Description	Value
Description:	Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} = '0';

Ticket::Frontend::ComposeExcludeCcRecipients
Description	Value
Description:	Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} = '0';

Ticket::Frontend::AgentTicketCompose###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketCompose###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketCompose###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCompose
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Frontend::Agent::Ticket::ViewCustomer

Ticket::Frontend::AgentTicketCustomer###Permission
Description	Value
Description:	Required permissions to change the customer of a ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCustomer
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} = 'customer';

Ticket::Frontend::AgentTicketCustomer###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewCustomer
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} = '0';

Frontend::Agent::Ticket::ViewEmailNew

Ticket::Frontend::AgentTicketEmail###Priority
Description	Value
Description:	Sets the default priority for new email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} = '3 normal';

Ticket::Frontend::AgentTicketEmail###ArticleType
Description	Value
Description:	Sets the default article type for new email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} = 'email-external';

Ticket::Frontend::AgentTicketEmail###SenderType
Description	Value
Description:	Sets the default sender type for new email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} = 'agent';

Ticket::Frontend::AgentTicketEmail###Subject
Description	Value
Description:	Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} = '';

Ticket::Frontend::AgentTicketEmail###Body
Description	Value
Description:	Sets the default text for new email tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} = '';

Ticket::Frontend::AgentTicketEmail###StateDefault
Description	Value
Description:	Sets the default next ticket state, after the creation of an email ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketEmail###StateType
Description	Value
Description:	Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} = [ 'open', 'pending auto', 'pending reminder', 'closed' ];

Ticket::Frontend::AgentTicketEmail###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketEmail###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketEmail###ArticleFreeText
Description	Value
Description:	Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketEmail###HistoryType
Description	Value
Description:	Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} = 'EmailAgent';

Ticket::Frontend::AgentTicketEmail###HistoryComment
Description	Value
Description:	Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEmailNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} = '';

Frontend::Agent::Ticket::ViewEscalation

Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
Description	Value
Description:	Shows all open tickets (even if they are locked) in the escalation view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEscalation
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} = '50';

Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEscalation
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} = 'EscalationTime';

Ticket::Frontend::AgentTicketEscalationView###Order::Default
Description	Value
Description:	Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewEscalation
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} = 'Up';

Frontend::Agent::Ticket::ViewForward

Ticket::Frontend::AgentTicketForward###Permission
Description	Value
Description:	Required permissions to use the ticket forward screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} = 'forward';

Ticket::Frontend::AgentTicketForward###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketForward###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} = 'closed successful';

Ticket::Frontend::AgentTicketForward###StateType
Description	Value
Description:	Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} = [ 'open', 'closed', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
Description	Value
Description:	Defines the default type of forwarded message in the ticket forward screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} = 'email-external';

Ticket::Frontend::AgentTicketForward###ArticleTypes
Description	Value
Description:	Specifies the different article types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} = [ 'email-external', 'email-internal' ];

Ticket::Frontend::AgentTicketForward###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketForward###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketForward###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewForward
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Frontend::Agent::Ticket::ViewFreeText

Ticket::Frontend::AgentTicketFreeText###Permission
Description	Value
Description:	Required permissions to use the ticket free text screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} = 'rw';

Ticket::Frontend::AgentTicketFreeText###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} = '0';

Ticket::Frontend::AgentTicketFreeText###TicketType
Description	Value
Description:	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} = '1';

Ticket::Frontend::AgentTicketFreeText###Service
Description	Value
Description:	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} = '1';

Ticket::Frontend::AgentTicketFreeText###Owner
Description	Value
Description:	Sets the ticket owner in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketFreeText###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketFreeText###State
Description	Value
Description:	If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} = '0';

Ticket::Frontend::AgentTicketFreeText###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} = [ 'open', 'closed', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketFreeText###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketFreeText###Note
Description	Value
Description:	Allows adding notes in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} = '0';

Ticket::Frontend::AgentTicketFreeText###Subject
Description	Value
Description:	Defines the default subject of a note in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} = '$Text{"Note"}';

Ticket::Frontend::AgentTicketFreeText###Body
Description	Value
Description:	Defines the default body of a note in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} = '';

Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketFreeText###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketFreeText###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} = { 'note-external' => '1', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketFreeText###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketFreeText###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketFreeText###Title
Description	Value
Description:	Shows the title fields in the ticket free text screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} = '1';

Ticket::Frontend::AgentTicketFreeText###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} = { '1' => '1', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '1', '3' => '1', '4' => '1', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketFreeText###HistoryType
Description	Value
Description:	Defines the history type for the ticket free text screen action, which gets used for ticket history.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketFreeText###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket free text screen action, which gets used for ticket history.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewFreeText
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} = '%%FreeText';

Frontend::Agent::Ticket::ViewHistory

Ticket::Frontend::HistoryOrder
Description	Value
Description:	Shows the ticket history (reverse ordered) in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewHistory
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::HistoryOrder'} = 'normal';

Frontend::Agent::Ticket::ViewMailbox

Ticket::Frontend::AgentTicketLockedView###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketLockedView###Order::Default
Description	Value
Description:	Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} = 'Up';

Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketResponsibleView###Order::Default
Description	Value
Description:	Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} = 'Up';

Ticket::Frontend::AgentTicketWatchView###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketWatchView###Order::Default
Description	Value
Description:	Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMailbox
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} = 'Up';

Frontend::Agent::Ticket::ViewMerge

Ticket::Frontend::AgentTicketMerge###Permission
Description	Value
Description:	Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMerge
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} = 'rw';

Ticket::Frontend::AgentTicketMerge###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMerge
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} = '1';

Ticket::Frontend::MergeText
Description	Value
Description:	When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMerge
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::MergeText'} = 'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';

Ticket::Frontend::AutomaticMergeText
Description	Value
Description:	When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMerge
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AutomaticMergeText'} = 'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';

Frontend::Agent::Ticket::ViewMove

Ticket::Frontend::MoveType
Description	Value
Description:	Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::MoveType'} = 'form';

Ticket::Frontend::AgentTicketMove###State
Description	Value
Description:	Allows to set a new ticket state in the move ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} = '1';

Ticket::DefaultNextMoveStateType
Description	Value
Description:	Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::DefaultNextMoveStateType'} = [ 'open', 'closed' ];

Ticket::Frontend::AgentTicketMove###Priority
Description	Value
Description:	Shows the ticket priority options in the move ticket screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketMove###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketMove###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketMove###NextScreen
Description	Value
Description:	Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'NextScreen'} = 'LastScreenView';

Ticket::Frontend::AgentTicketMove###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket move screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} = '$Text{"Change Queue"}';

Ticket::Frontend::AgentTicketMove###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket move screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewMove
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} = '';

Frontend::Agent::Ticket::ViewNote

Ticket::Frontend::AgentTicketNote###Permission
Description	Value
Description:	Required permissions to use the ticket note screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} = 'note';

Ticket::Frontend::AgentTicketNote###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} = '0';

Ticket::Frontend::AgentTicketNote###TicketType
Description	Value
Description:	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketNote###Service
Description	Value
Description:	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketNote###Owner
Description	Value
Description:	Sets the ticket owner in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketNote###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketNote###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketNote###State
Description	Value
Description:	If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} = '0';

Ticket::Frontend::AgentTicketNote###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} = [ 'open', 'closed', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketNote###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketNote###Note
Description	Value
Description:	Allows adding notes in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketNote###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} = '$Text{"Note"}';

Ticket::Frontend::AgentTicketNote###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} = '';

Ticket::Frontend::AgentTicketNote###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketNote###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketNote###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} = { 'note-external' => '1', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketNote###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketNote###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketNote###Title
Description	Value
Description:	Shows the title fields in the ticket note screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} = '0';

Ticket::Frontend::AgentTicketNote###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketNote###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketNote###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketNote###HistoryType
Description	Value
Description:	Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketNote###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewNote
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} = '%%Note';

Frontend::Agent::Ticket::ViewOwner

Ticket::Frontend::AgentTicketOwner###Permission
Description	Value
Description:	Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} = 'owner';

Ticket::Frontend::AgentTicketOwner###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} = '0';

Ticket::Frontend::AgentTicketOwner###TicketType
Description	Value
Description:	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketOwner###Service
Description	Value
Description:	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketOwner###Owner
Description	Value
Description:	Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} = '1';

Ticket::Frontend::AgentTicketOwner###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} = '1';

Ticket::Frontend::AgentTicketOwner###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketOwner###State
Description	Value
Description:	If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} = '0';

Ticket::Frontend::AgentTicketOwner###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} = [ 'open', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketOwner###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketOwner###Note
Description	Value
Description:	Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketOwner###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} = '$Text{"Owner Update"}!';

Ticket::Frontend::AgentTicketOwner###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} = '';

Ticket::Frontend::AgentTicketOwner###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketOwner###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketOwner###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} = { 'note-external' => '0', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketOwner###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketOwner###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketOwner###Title
Description	Value
Description:	Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} = '0';

Ticket::Frontend::AgentTicketOwner###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketOwner###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketOwner###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketOwner###HistoryType
Description	Value
Description:	Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketOwner###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewOwner
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} = '%%Owner';

Frontend::Agent::Ticket::ViewPending

Ticket::Frontend::AgentTicketPending###Permission
Description	Value
Description:	Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} = 'pending';

Ticket::Frontend::AgentTicketPending###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketPending###TicketType
Description	Value
Description:	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketPending###Service
Description	Value
Description:	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketPending###Owner
Description	Value
Description:	Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketPending###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketPending###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketPending###State
Description	Value
Description:	If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} = '1';

Ticket::Frontend::AgentTicketPending###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} = [ 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketPending###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} = 'pending reminder';

Ticket::Frontend::AgentTicketPending###Note
Description	Value
Description:	Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketPending###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} = '$Text{"Pending"}!';

Ticket::Frontend::AgentTicketPending###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} = '';

Ticket::Frontend::AgentTicketPending###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketPending###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketPending###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} = { 'note-external' => '0', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketPending###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketPending###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketPending###Title
Description	Value
Description:	Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} = '0';

Ticket::Frontend::AgentTicketPending###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketPending###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketPending###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketPending###HistoryType
Description	Value
Description:	Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketPending###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPending
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} = '%%Pending';

Frontend::Agent::Ticket::ViewPhoneNew

Ticket::Frontend::AgentTicketPhone###Priority
Description	Value
Description:	Sets the default priority for new phone tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} = '3 normal';

Ticket::Frontend::AgentTicketPhone###ArticleType
Description	Value
Description:	Sets the default article type for new phone tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} = 'phone';

Ticket::Frontend::AgentTicketPhone###SenderType
Description	Value
Description:	Sets the default sender type for new phone ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} = 'customer';

Ticket::Frontend::AgentTicketPhone###Subject
Description	Value
Description:	Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} = '';

Ticket::Frontend::AgentTicketPhone###Body
Description	Value
Description:	Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} = '';

Ticket::Frontend::AgentTicketPhone###StateDefault
Description	Value
Description:	Sets the default next state for new phone tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketPhone###StateType
Description	Value
Description:	Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} = [ 'open', 'pending auto', 'pending reminder', 'closed' ];

Ticket::Frontend::AgentTicketPhone###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketPhone###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketPhone###ArticleFreeText
Description	Value
Description:	Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketPhone###HistoryType
Description	Value
Description:	Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} = 'PhoneCallCustomer';

Ticket::Frontend::AgentTicketPhone###HistoryComment
Description	Value
Description:	Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} = '';

Ticket::Frontend::AgentTicketPhone###SplitLinkType
Description	Value
Description:	Sets the default link type of splitted tickets in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} = { 'Direction' => 'Target', 'LinkType' => 'ParentChild' };

Frontend::Agent::Ticket::ViewPhoneOutbound

Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Description	Value
Description:	Required permissions to use the ticket phone outbound screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} = 'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Description	Value
Description:	Defines the default type of the note in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} = 'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Description	Value
Description:	Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} = 'agent';

Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Description	Value
Description:	Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} = '$Text{"Phone call"}!';

Ticket::Frontend::AgentTicketPhoneOutbound###Body
Description	Value
Description:	Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} = '';

Ticket::Frontend::AgentTicketPhoneOutbound###State
Description	Value
Description:	Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} = 'closed successful';

Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Description	Value
Description:	Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} = [ 'open', 'pending auto', 'pending reminder', 'closed' ];

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Description	Value
Description:	Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} = 'PhoneCallAgent';

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} = '';

Frontend::Agent::Ticket::ViewPriority

Ticket::Frontend::AgentTicketPriority###Permission
Description	Value
Description:	Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} = 'priority';

Ticket::Frontend::AgentTicketPriority###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} = '1';

Ticket::Frontend::AgentTicketPriority###TicketType
Description	Value
Description:	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketPriority###Service
Description	Value
Description:	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketPriority###Owner
Description	Value
Description:	Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketPriority###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketPriority###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} = '0';

Ticket::Frontend::AgentTicketPriority###State
Description	Value
Description:	If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} = '0';

Ticket::Frontend::AgentTicketPriority###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} = [ 'open', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketPriority###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketPriority###Note
Description	Value
Description:	Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketPriority###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} = '$Text{"Priority Update"}!';

Ticket::Frontend::AgentTicketPriority###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} = '';

Ticket::Frontend::AgentTicketPriority###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketPriority###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketPriority###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} = { 'note-external' => '0', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketPriority###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} = '1';

Ticket::Frontend::AgentTicketPriority###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketPriority###Title
Description	Value
Description:	Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} = '0';

Ticket::Frontend::AgentTicketPriority###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketPriority###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketPriority###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketPriority###HistoryType
Description	Value
Description:	Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketPriority###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewPriority
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} = '%%Priority';

Frontend::Agent::Ticket::ViewQueue

Ticket::Frontend::AgentTicketQueue###StripEmptyLines
Description	Value
Description:	Strips empty lines on the ticket preview in the queue view.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} = '0';

Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
Description	Value
Description:	Shows all both ro and rw queues in the queue view.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} = '0';

Ticket::Frontend::AgentTicketQueue###HighlightAge1
Description	Value
Description:	Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} = '1440';

Ticket::Frontend::AgentTicketQueue###HighlightAge2
Description	Value
Description:	Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} = '2880';

Ticket::Frontend::AgentTicketQueue###Blink
Description	Value
Description:	Activates a blinking mechanism of the queue that contains the oldest ticket.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} = '1';

Ticket::Frontend::AgentTicketQueue###QueueSort
Description	Value
Description:	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} = { '3' => '0', '7' => '1' };

Ticket::Frontend::AgentTicketQueue###SortBy::Default
Description	Value
Description:	Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketQueue###Order::Default
Description	Value
Description:	Defines the default sort order for all queues in the queue view, after priority sort.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewQueue
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} = 'Up';

Frontend::Agent::Ticket::ViewResponsible

Ticket::Frontend::AgentTicketResponsible###Permission
Description	Value
Description:	Required permissions to use the ticket responsible screen in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} = 'responsible';

Ticket::Frontend::AgentTicketResponsible###RequiredLock
Description	Value
Description:	Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} = '0';

Ticket::Frontend::AgentTicketResponsible###TicketType
Description	Value
Description:	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} = '0';

Ticket::Frontend::AgentTicketResponsible###Service
Description	Value
Description:	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} = '0';

Ticket::Frontend::AgentTicketResponsible###Owner
Description	Value
Description:	Sets the ticket owner in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} = '0';

Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
Description	Value
Description:	Sets if ticket owner must be selected by the agent.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} = '0';

Ticket::Frontend::AgentTicketResponsible###Responsible
Description	Value
Description:	Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} = '1';

Ticket::Frontend::AgentTicketResponsible###State
Description	Value
Description:	If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} = '0';

Ticket::Frontend::AgentTicketResponsible###StateType
Description	Value
Description:	Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} = [ 'open', 'pending reminder', 'pending auto' ];

Ticket::Frontend::AgentTicketResponsible###StateDefault
Description	Value
Description:	Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} = 'open';

Ticket::Frontend::AgentTicketResponsible###Note
Description	Value
Description:	Allows adding notes in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} = '1';

Ticket::Frontend::AgentTicketResponsible###Subject
Description	Value
Description:	Sets the default subject for notes added in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} = '$Text{"Responsible Update"}!';

Ticket::Frontend::AgentTicketResponsible###Body
Description	Value
Description:	Sets the default body text for notes added in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} = '';

Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
Description	Value
Description:	Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} = '0';

Ticket::Frontend::AgentTicketResponsible###InformAgent
Description	Value
Description:	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} = '0';

Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
Description	Value
Description:	Defines the default type of the note in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} = 'note-internal';

Ticket::Frontend::AgentTicketResponsible###ArticleTypes
Description	Value
Description:	Specifies the different note types that will be used in the system.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} = { 'note-external' => '0', 'note-internal' => '1', 'note-report' => '0' };

Ticket::Frontend::AgentTicketResponsible###Priority
Description	Value
Description:	Shows the ticket priority options in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} = '0';

Ticket::Frontend::AgentTicketResponsible###PriorityDefault
Description	Value
Description:	Defines the default ticket priority in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::AgentTicketResponsible###Title
Description	Value
Description:	Shows the title fields in the ticket responsible screen of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} = '1';

Ticket::Frontend::AgentTicketResponsible###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Ticket::Frontend::AgentTicketResponsible###HistoryType
Description	Value
Description:	Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} = 'AddNote';

Ticket::Frontend::AgentTicketResponsible###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewResponsible
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} = '%%Responsible';

Frontend::Agent::Ticket::ViewSearch

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
Description	Value
Description:	Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} = '1';

Ticket::Frontend::AgentTicketSearch###SearchLimit
Description	Value
Description:	Maximum number of tickets to be displayed in the result of a search in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} = '2000';

Ticket::Frontend::AgentTicketSearch###SearchPageShown
Description	Value
Description:	Number of tickets to be displayed in each page of a search result in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} = '40';

Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
Description	Value
Description:	Number of lines (per ticket) that are shown by the search utility in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} = '10';

Ticket::Frontend::AgentTicketSearch###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} = { '1' => '1', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '1', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::AgentTicketSearch###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::AgentTicketSearch###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketSearch###Order::Default
Description	Value
Description:	Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} = 'Down';

Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
Description	Value
Description:	Exports the whole article tree in search result (it can affect the system performance).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} = '0';

Ticket::Frontend::AgentTicketSearch###SearchCSVData
Description	Value
Description:	Data used to export the search result in CSV format.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} = [ 'TicketNumber', 'Age', 'Created', 'Closed', 'FirstLock', 'FirstResponse', 'State', 'Priority', 'Queue', 'Lock', 'Owner', 'UserFirstname', 'UserLastname', 'CustomerID', 'CustomerName', 'From', 'Subject', 'AccountedTime', 'TicketFreeKey1', 'TicketFreeText1', 'TicketFreeKey2', 'TicketFreeText2', 'TicketFreeKey3', 'TicketFreeText3', 'TicketFreeKey4', 'TicketFreeText4', 'TicketFreeKey5', 'TicketFreeText5', 'TicketFreeKey6', 'TicketFreeText6', 'TicketFreeKey7', 'TicketFreeText7', 'TicketFreeKey8', 'TicketFreeText8', 'TicketFreeTime1', 'TicketFreeTime2', 'TicketFreeTime3', 'TicketFreeTime4', 'TicketFreeTime5', 'TicketFreeTime6', 'ArticleTree', 'SolutionInMin', 'SolutionDiffInMin', 'FirstResponseInMin', 'FirstResponseDiffInMin' ];

Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
Description	Value
Description:	Includes article create times in the ticket search of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} = '0';

Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###Title
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###From
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###To
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###Cc
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###Subject
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###Body
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
Description	Value
Description:	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
Description	Value
Description:	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} = '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} = [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16
Description	Value
Description:	Defines the default shown ticket search attribute for ticket search screen.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} = [];

Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
Description	Value
Description:	Exports the whole article tree in search result (it can affect the system performance).
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} = '0';

Frontend::Agent::Ticket::ViewStatus

Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
Description	Value
Description:	Shows all open tickets (even if they are locked) in the status view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewStatus
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} = '50';

Ticket::Frontend::AgentTicketStatusView###SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in the status view of the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewStatus
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} = 'Age';

Ticket::Frontend::AgentTicketStatusView###Order::Default
Description	Value
Description:	Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewStatus
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} = 'Down';

Frontend::Agent::Ticket::ViewZoom

Ticket::Frontend::PlainView
Description	Value
Description:	Shows a link to see a zoomed email ticket in plain text.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::PlainView'} = '0';

Ticket::Frontend::ZoomExpand
Description	Value
Description:	Shows all the articles of the ticket (expanded) in the zoom view.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ZoomExpand'} = '0';

Ticket::Frontend::ZoomExpandSort
Description	Value
Description:	Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ZoomExpandSort'} = 'normal';

Ticket::ZoomAttachmentDisplayCount
Description	Value
Description:	Shows a count of icons in the ticket zoom, if the article has attachments.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::ZoomAttachmentDisplayCount'} = '20';

Ticket::ZoomTimeDisplay
Description	Value
Description:	Displays the accounted time for an article in the ticket zoom view.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::ZoomTimeDisplay'} = '0';

Ticket::Frontend::TicketArticleFilter
Description	Value
Description:	Activates the article filter in the zoom view to specify which articles should be shown.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::TicketArticleFilter'} = '0';

Ticket::Frontend::HTMLArticleHeightDefault
Description	Value
Description:	Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} = '100';

Ticket::Frontend::HTMLArticleHeightMax
Description	Value
Description:	Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::HTMLArticleHeightMax'} = '2500';

Ticket::Frontend::ZoomRichTextForce
Description	Value
Description:	Show article as rich text even if rich text writing is disabled.
Group:	Ticket
SubGroup:	Frontend::Agent::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::ZoomRichTextForce'} = '0';

Frontend::Agent::TicketOverview

Ticket::Frontend::Overview###Small
Description	Value
Description:	Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group:	Ticket
SubGroup:	Frontend::Agent::TicketOverview
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::Overview'}->{'Small'} = { 'CustomerInfo' => '1', 'Module' => 'Kernel::Output::HTML::TicketOverviewSmall', 'Name' => 'Small', 'NameShort' => 'S' };

Ticket::Frontend::OverviewSmall###ColumnHeader
Description	Value
Description:	Shows either the last customer article's subject or the ticket title in the small format overview.
Group:	Ticket
SubGroup:	Frontend::Agent::TicketOverview
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} = 'LastCustomerSubject';

Ticket::Frontend::Overview###Medium
Description	Value
Description:	Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group:	Ticket
SubGroup:	Frontend::Agent::TicketOverview
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::Overview'}->{'Medium'} = { 'CustomerInfo' => '0', 'Module' => 'Kernel::Output::HTML::TicketOverviewMedium', 'Name' => 'Medium', 'NameShort' => 'M', 'TicketActionsPerTicket' => '0' };

Ticket::Frontend::Overview###Preview
Description	Value
Description:	Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
Group:	Ticket
SubGroup:	Frontend::Agent::TicketOverview
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::Overview'}->{'Preview'} = { 'CustomerInfo' => '0', 'CustomerInfoMaxSize' => '18', 'DefaultPreViewLines' => '18', 'DefaultViewNewLine' => '90', 'Module' => 'Kernel::Output::HTML::TicketOverviewPreview', 'Name' => 'Preview', 'NameShort' => 'L', 'StripEmptyLines' => '0', 'TicketActionsPerTicket' => '0' };

Frontend::Agent::ToolBarModule

Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
Description	Value
Description:	Toolbar Item for a shortcut.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'1-Ticket::AgentTicketQueue'} = { 'AccessKey' => 'q', 'Action' => 'AgentTicketQueue', 'CssClass' => 'QueueView', 'Link' => 'Action=AgentTicketQueue', 'Module' => 'Kernel::Output::HTML::ToolBarLink', 'Name' => 'Queue view', 'Priority' => '1010010' };

Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
Description	Value
Description:	Toolbar Item for a shortcut.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'2-Ticket::AgentTicketStatus'} = { 'AccessKey' => 'o', 'Action' => 'AgentTicketStatusView', 'CssClass' => 'StatusView', 'Link' => 'Action=AgentTicketStatusView', 'Module' => 'Kernel::Output::HTML::ToolBarLink', 'Name' => 'Status view', 'Priority' => '1010020' };

Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
Description	Value
Description:	Toolbar Item for a shortcut.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'3-Ticket::AgentTicketEscalation'} = { 'AccessKey' => 'w', 'Action' => 'AgentTicketEscalationView', 'CssClass' => 'EscalationView', 'Link' => 'Action=AgentTicketEscalationView', 'Module' => 'Kernel::Output::HTML::ToolBarLink', 'Name' => 'Escalation view', 'Priority' => '1010030' };

Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
Description	Value
Description:	Toolbar Item for a shortcut.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'4-Ticket::AgentTicketPhone'} = { 'AccessKey' => 'l', 'Action' => 'AgentTicketPhone', 'CssClass' => 'PhoneTicket', 'Link' => 'Action=AgentTicketPhone', 'Module' => 'Kernel::Output::HTML::ToolBarLink', 'Name' => 'New phone ticket', 'Priority' => '1020010' };

Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
Description	Value
Description:	Toolbar Item for a shortcut.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'5-Ticket::AgentTicketEmail'} = { 'AccessKey' => 'l', 'Action' => 'AgentTicketEmail', 'CssClass' => 'EmailTicket', 'Link' => 'Action=AgentTicketEmail', 'Module' => 'Kernel::Output::HTML::ToolBarLink', 'Name' => 'New email ticket', 'Priority' => '1020020' };

Frontend::ToolBarModule###6-Ticket::TicketResponsible
Description	Value
Description:	Agent interface notification module to see the number of tickets an agent is responsible for.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'6-Ticket::TicketResponsible'} = { 'CssClass' => 'Responsible', 'CssClassNew' => 'Responsible New', 'CssClassReached' => 'Responsible Reached', 'Module' => 'Kernel::Output::HTML::ToolBarTicketResponsible', 'Priority' => '1030010' };

Frontend::ToolBarModule###7-Ticket::TicketWatcher
Description	Value
Description:	Agent interface notification module to see the number of watched tickets.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'7-Ticket::TicketWatcher'} = { 'CssClass' => 'Watcher', 'CssClassNew' => 'Watcher New', 'CssClassReached' => 'Watcher Reached', 'Module' => 'Kernel::Output::HTML::ToolBarTicketWatcher', 'Priority' => '1030020' };

Frontend::ToolBarModule###8-Ticket::TicketLocked
Description	Value
Description:	Agent interface notification module to check the used charset.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'8-Ticket::TicketLocked'} = { 'CssClass' => 'Locked', 'CssClassNew' => 'Locked New', 'CssClassReached' => 'Locked Reached', 'Module' => 'Kernel::Output::HTML::ToolBarTicketLocked', 'Priority' => '1030030' };

Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
Description	Value
Description:	Agent interface module to access search profiles via nav bar.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'9-Ticket::TicketSearchProfile'} = { 'Block' => 'ToolBarSearchProfile', 'Description' => 'Search-Template', 'MaxWidth' => '40', 'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile', 'Name' => 'Search-Template', 'Priority' => '1990010' };

Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
Description	Value
Description:	Agent interface module to access fulltext search via nav bar.
Group:	Ticket
SubGroup:	Frontend::Agent::ToolBarModule
Valid:	0
Required:	0
Config-Setting:	$Self->{'Frontend::ToolBarModule'}->{'10-Ticket::TicketSearchFulltext'} = { 'Block' => 'ToolBarSearchFulltext', 'CSS' => 'Core.Agent.Toolbar.FulltextSearch.css', 'Description' => 'Fulltext-Search', 'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchFulltext', 'Name' => 'Fulltext-Search', 'Priority' => '1990020', 'Size' => '10' };

Frontend::Customer

Ticket::TicketOverviewSortable
Description	Value
Description:	Controls if customers have the ability to sort their tickets.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} = '';

Ticket::TicketOverviewCustomEmptyText
Description	Value
Description:	Custom text for the page shown to customers that have no tickets yet.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'} = { 'Button' => 'Create your first ticket', 'Text' => 'Please click the button below to create your first ticket.', 'Title' => 'Welcome!' };

Frontend::Customer

User::Item###9-OpenTickets
Description	Value
Description:	Customer item (icon) which shows the open tickets of this customer as info block.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	0
Config-Setting:	$Self->{'Frontend::CustomerUser::Item'}->{'9-OpenTickets'} = { 'Action' => 'AgentTicketSearch', 'Attributes' => 'StateType=Open;', 'CSS' => 'Core.Agent.CustomerUser.OpenTicket.css', 'CSSClassNoOpenTicket' => 'NoOpenTicket', 'CSSClassOpenTicket' => 'OpenTicket', 'Module' => 'Kernel::Output::HTML::CustomerUserGenericTicket', 'Subaction' => 'Search', 'Target' => '_blank', 'Text' => 'Open Tickets' };

CustomerFrontend::CommonObject###QueueObject
Description	Value
Description:	Path of the file that stores all the settings for the QueueObject object for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} = 'Kernel::System::Queue';

CustomerFrontend::CommonObject###TicketObject
Description	Value
Description:	Path of the file that stores all the settings for the TicketObject for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} = 'Kernel::System::Ticket';

CustomerFrontend::CommonParam###Action
Description	Value
Description:	Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerFrontend::CommonParam'}->{'Action'} = 'CustomerTicketOverView';

CustomerFrontend::CommonParam###TicketID
Description	Value
Description:	Default ticket ID used by the system in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} = '';

Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###2-TicketSearch
Description	Value
Description:	Module to generate html OpenSearch profile for short ticket search in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleMetaHead
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::HeaderMetaModule'}->{'2-TicketSearch'} = { 'Action' => 'CustomerTicketSearch', 'Module' => 'Kernel::Output::HTML::CustomerHeaderMetaTicketSearch' };

Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###CustomerTicketOverView
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} = { 'Description' => 'Overview of customer tickets', 'NavBar' => [ { 'AccessKey' => 'm', 'Block' => '', 'Description' => 'My Tickets', 'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets', 'LinkOption' => '', 'Name' => 'My Tickets', 'NavBar' => '', 'Prio' => '110', 'Type' => '' }, { 'AccessKey' => 'c', 'Block' => '', 'Description' => 'Company Tickets', 'Link' => 'Action=CustomerTicketOverView;Subaction=CompanyTickets', 'LinkOption' => '', 'Name' => 'Company Tickets', 'NavBar' => '', 'Prio' => '120', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'Overview' };

CustomerFrontend::Module###CustomerTicketMessage
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} = { 'Description' => 'Create tickets', 'NavBar' => [ { 'AccessKey' => 'n', 'Block' => '', 'Description' => 'Create new Ticket', 'Link' => 'Action=CustomerTicketMessage', 'LinkOption' => '', 'Name' => 'New Ticket', 'NavBar' => '', 'Prio' => '100', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'New Ticket' };

CustomerFrontend::Module###CustomerTicketZoom
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} = { 'Description' => 'Ticket zoom view', 'Loader' => { 'JavaScript' => [ 'Core.Customer.TicketZoom.js', 'Core.UI.Popup.js' ] }, 'NavBarName' => 'Ticket', 'Title' => 'Zoom' };

CustomerFrontend::Module###CustomerTicketPrint
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} = { 'Description' => 'Customer Ticket Print Module', 'NavBarName' => '', 'Title' => 'Print' };

CustomerFrontend::Module###CustomerZoom
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} = { 'Description' => 'compat mod', 'NavBarName' => '', 'Title' => '' };

CustomerFrontend::Module###CustomerTicketAttachment
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} = { 'Description' => 'To download attachments', 'NavBarName' => '', 'Title' => '' };

CustomerFrontend::Module###CustomerTicketSearch
Description	Value
Description:	Frontend module registration for the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::ModuleRegistration
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} = { 'Description' => 'Customer ticket search', 'NavBar' => [ { 'AccessKey' => 's', 'Block' => '', 'Description' => 'Search', 'Link' => 'Action=CustomerTicketSearch', 'LinkOption' => '', 'Name' => 'Search', 'NavBar' => '', 'Prio' => '300', 'Type' => '' } ], 'NavBarName' => 'Ticket', 'Title' => 'Search' };

Frontend::Customer::Preferences

CustomerPreferencesGroups###ShownTickets
Description	Value
Description:	Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} = { 'Active' => '1', 'Column' => 'User Profile', 'Data' => { '15' => '15', '20' => '20', '25' => '25', '30' => '30' }, 'DataSelected' => '25', 'Key' => 'Max. displayed tickets', 'Label' => 'Number of displayed tickets', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserShowTickets', 'Prio' => '4000' };

CustomerPreferencesGroups###RefreshTime
Description	Value
Description:	Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Preferences
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} = { 'Active' => '1', 'Column' => 'User Profile', 'Data' => { '' => 'off', '10' => '10 minutes', '15' => '15 minutes', '2' => ' 2 minutes', '5' => ' 5 minutes', '7' => ' 7 minutes' }, 'DataSelected' => '', 'Key' => 'Refresh interval', 'Label' => 'Ticket overview', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'PrefKey' => 'UserRefreshTime', 'Prio' => '4000' };

Frontend::Customer::Ticket::ViewNew

Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
Description	Value
Description:	Determines the next screen after new customer ticket in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketMessage###Priority
Description	Value
Description:	Allows customers to set the ticket priority in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1';

Ticket::Frontend::CustomerTicketMessage###PriorityDefault
Description	Value
Description:	Defines the default priority of new customer tickets in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::CustomerTicketMessage###Queue
Description	Value
Description:	Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} = '1';

Ticket::Frontend::CustomerTicketMessage###QueueDefault
Description	Value
Description:	Defines the default queue for new customer tickets in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	0
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} = 'Postmaster';

Ticket::Frontend::CustomerTicketMessage###Service
Description	Value
Description:	Allows customers to set the ticket service in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} = '1';

Ticket::Frontend::CustomerTicketMessage###SLA
Description	Value
Description:	Allows customers to set the ticket SLA in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} = '1';

Ticket::Frontend::CustomerTicketMessage###StateDefault
Description	Value
Description:	Defines the default state of new customer tickets in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new';

Ticket::Frontend::CustomerTicketMessage###ArticleType
Description	Value
Description:	Defines the default type for article in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest';

Ticket::Frontend::CustomerTicketMessage###SenderType
Description	Value
Description:	Sender type for new tickets from the customer inteface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer';

Ticket::Frontend::CustomerTicketMessage###HistoryType
Description	Value
Description:	Defines the default history type in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer';

Ticket::Frontend::CustomerTicketMessage###HistoryComment
Description	Value
Description:	Comment for new history entries in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = '';

CustomerPanelSelectionType
Description	Value
Description:	Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerPanelSelectionType'} = 'Queue';

CustomerPanelSelectionString
Description	Value
Description:	Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'CustomerPanelSelectionString'} = '<Queue>';

CustomerPanelOwnSelection
Description	Value
Description:	Determines which queues will be valid for ticket's recepients in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	0
Required:	0
Config-Setting:	$Self->{'CustomerPanelOwnSelection'} = { 'Junk' => 'First Queue', 'Misc' => 'Second Queue' };

CustomerPanel::NewTicketQueueSelectionModule
Description	Value
Description:	Module for To-selection in new ticket screen in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	1
Config-Setting:	$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} = 'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';

Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::CustomerTicketMessage###ArticleFreeText
Description	Value
Description:	Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewNew
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} = { '1' => '0', '2' => '0', '3' => '0' };

Frontend::Customer::Ticket::ViewSearch

Ticket::CustomerTicketSearch::SearchLimit
Description	Value
Description:	Maximum number of tickets to be displayed in the result of a search in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} = '5000';

Ticket::CustomerTicketSearch::SearchPageShown
Description	Value
Description:	Number of tickets to be displayed in each page of a search result in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} = '40';

Ticket::CustomerTicketSearch::SortBy::Default
Description	Value
Description:	Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} = 'Age';

Ticket::CustomerTicketSearch::Order::Default
Description	Value
Description:	Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::CustomerTicketSearch::Order::Default'} = 'Down';

Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
Description	Value
Description:	Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} = '1';

Ticket::Frontend::CustomerTicketSearch###TicketFreeText
Description	Value
Description:	Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} = { '1' => '0', '10' => '0', '11' => '0', '12' => '0', '13' => '0', '14' => '0', '15' => '0', '16' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0', '7' => '0', '8' => '0', '9' => '0' };

Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
Description	Value
Description:	Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	0
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} = { '1' => '0', '2' => '0', '3' => '0', '4' => '0', '5' => '0', '6' => '0' };

Ticket::Frontend::CustomerTicketSearch###SearchCSVData
Description	Value
Description:	Data used to export the search result in CSV format.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewSearch
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchCSVData'} = [ 'TicketNumber', 'Age', 'Created', 'Closed', 'State', 'Priority', 'Lock', 'CustomerID', 'CustomerName', 'From', 'Subject' ];

Frontend::Customer::Ticket::ViewZoom

Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
Description	Value
Description:	Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} = 'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketZoom###ArticleType
Description	Value
Description:	Defines the default type of the note in the ticket zoom screen of the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} = 'webrequest';

Ticket::Frontend::CustomerTicketZoom###SenderType
Description	Value
Description:	Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} = 'customer';

Ticket::Frontend::CustomerTicketZoom###HistoryType
Description	Value
Description:	Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} = 'FollowUp';

Ticket::Frontend::CustomerTicketZoom###HistoryComment
Description	Value
Description:	Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} = '';

Ticket::Frontend::CustomerTicketZoom###Priority
Description	Value
Description:	Allows customers to change the ticket priority in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} = '1';

Ticket::Frontend::CustomerTicketZoom###PriorityDefault
Description	Value
Description:	Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} = '3 normal';

Ticket::Frontend::CustomerTicketZoom###State
Description	Value
Description:	Allows choosing the next compose state for customer tickets in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} = '1';

Ticket::Frontend::CustomerTicketZoom###StateDefault
Description	Value
Description:	Defines the default next state for a ticket after customer follow up in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} = 'open';

Ticket::Frontend::CustomerTicketZoom###StateType
Description	Value
Description:	Defines the next possible states for customer tickets in the customer interface.
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} = [ 'open', 'closed' ];

Ticket::Frontend::CustomerTicketZoom###AttributesView
Description	Value
Description:	Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
Group:	Ticket
SubGroup:	Frontend::Customer::Ticket::ViewZoom
Valid:	1
Required:	1
Config-Setting:	$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'AttributesView'} = { 'ArticleFreeText1' => '0', 'ArticleFreeText2' => '0', 'ArticleFreeText3' => '0', 'Priority' => '1', 'Queue' => '1', 'SLA' => '0', 'Service' => '0', 'State' => '1', 'TicketFreeText1' => '0', 'TicketFreeText10' => '0', 'TicketFreeText11' => '0', 'TicketFreeText12' => '0', 'TicketFreeText13' => '0', 'TicketFreeText14' => '0', 'TicketFreeText15' => '0', 'TicketFreeText16' => '0', 'TicketFreeText2' => '0', 'TicketFreeText3' => '0', 'TicketFreeText4' => '0', 'TicketFreeText5' => '0', 'TicketFreeText6' => '0', 'TicketFreeText7' => '0', 'TicketFreeText8' => '0', 'TicketFreeText9' => '0', 'TicketFreeTime1' => '0', 'TicketFreeTime2' => '0', 'TicketFreeTime3' => '0', 'TicketFreeTime4' => '0', 'TicketFreeTime5' => '0', 'TicketFreeTime6' => '0', 'Type' => '0' };

Frontend::Queue::Preferences

QueuePreferences###Comment2
Description	Value
Description:	Parameters of the example queue attribute Comment2.
Group:	Ticket
SubGroup:	Frontend::Queue::Preferences
Valid:	0
Required:	0
Config-Setting:	$Self->{'QueuePreferences'}->{'Comment2'} = { 'Block' => 'TextArea', 'Cols' => '50', 'Desc' => 'Define the queue comment 2.', 'Label' => 'Comment2', 'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric', 'PrefKey' => 'Comment2', 'Rows' => '5' };

Frontend::SLA::Preferences

SLAPreferences###Comment2
Description	Value
Description:	Parameters of the example SLA attribute Comment2.
Group:	Ticket
SubGroup:	Frontend::SLA::Preferences
Valid:	0
Required:	0
Config-Setting:	$Self->{'SLAPreferences'}->{'Comment2'} = { 'Block' => 'TextArea', 'Cols' => '50', 'Desc' => 'Define the sla comment 2.', 'Label' => 'Comment2', 'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric', 'PrefKey' => 'Comment2', 'Rows' => '5' };

Frontend::Service::Preferences

ServicePreferences###Comment2
Description	Value
Description:	Parameters of the example service attribute Comment2.
Group:	Ticket
SubGroup:	Frontend::Service::Preferences
Valid:	0
Required:	0
Config-Setting:	$Self->{'ServicePreferences'}->{'Comment2'} = { 'Block' => 'TextArea', 'Cols' => '50', 'Desc' => 'Define the service comment 2.', 'Label' => 'Comment2', 'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric', 'PrefKey' => 'Comment2', 'Rows' => '5' };