Book:OTRS 3.0 - Admin Manual/Appendix B

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Line 5,741: Line 5,741:
   'NavBarName' => '',
   'NavBarName' => '',
   'Title' => 'PublicRepository'
   'Title' => 'PublicRepository'
 +
};</pre>
 +
}}
 +
== Ticket ==
 +
=== Core ===
 +
{{otrs/ConfigTable
 +
|key=TicketOTRSEscalationEvents::DecayTime
 +
|description=The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
 +
|group=Ticket
 +
|subgroup=Core
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';</pre>
 +
}}
 +
=== Core::ArticleFreeText ===
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey1
 +
|description=Defines the indicated free key field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey1'} =  {
 +
  'Work1' => 'Work1'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey1::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey1::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText1
 +
|description=Defines the indicated free text field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText1'} =  {
 +
  '' => '-',
 +
  'Bugfix' => 'Bugfix',
 +
  'Consulting' => 'Consulting',
 +
  'Research' => 'Research'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText1::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey2
 +
|description=Defines the indicated free key field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey2'} =  {
 +
  'Work2' => 'Work2'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey2::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey2::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText2
 +
|description=Defines the indicated free text field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText2'} =  {
 +
  '' => '-',
 +
  'Bugfix' => 'Bugfix',
 +
  'Consulting' => 'Consulting',
 +
  'Research' => 'Research'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText2::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey3
 +
|description=Defines the indicated free key field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey3'} =  {
 +
  'Work3' => 'Work3'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeKey3::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeKey3::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText3
 +
|description=Defines the indicated free text field for articles to add a new article attribute.
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText3'} =  {
 +
  '' => '-',
 +
  'Bugfix' => 'Bugfix',
 +
  'Consulting' => 'Consulting',
 +
  'Research' => 'Research'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleFreeText3::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for articles (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::ArticleFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';</pre>
 +
}}
 +
=== Core::FulltextSearch ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::SearchIndexModule
 +
|description=Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".
 +
|group=Ticket
 +
|subgroup=Core::FulltextSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::SearchIndex::Attribute
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::FulltextSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SearchIndex::Attribute'} =  {
 +
  'WordCountMax' => '1000',
 +
  'WordLengthMax' => '30',
 +
  'WordLengthMin' => '3'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###98-ArticleSearchIndex
 +
|description=Builds an article index right after the article's creation.
 +
|group=Ticket
 +
|subgroup=Core::FulltextSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
 +
  'Event' => '(ArticleCreate|ArticleUpdate)',
 +
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
 +
};</pre>
 +
}}
 +
=== Core::LinkObject ===
 +
{{otrs/ConfigTable
 +
|key=LinkObject::PossibleLink###0200
 +
|description=Links 2 tickets with a "Normal" type link.
 +
|group=Ticket
 +
|subgroup=Core::LinkObject
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'LinkObject::PossibleLink'}->{'0200'} =  {
 +
  'Object1' => 'Ticket',
 +
  'Object2' => 'Ticket',
 +
  'Type' => 'Normal'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=LinkObject::PossibleLink###0201
 +
|description=Links 2 tickets with a "ParentChild" type link.
 +
|group=Ticket
 +
|subgroup=Core::LinkObject
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'LinkObject::PossibleLink'}->{'0201'} =  {
 +
  'Object1' => 'Ticket',
 +
  'Object2' => 'Ticket',
 +
  'Type' => 'ParentChild'
 +
};</pre>
 +
}}
 +
=== Core::PostMaster ===
 +
{{otrs/ConfigTable
 +
|key=PostmasterMaxEmails
 +
|description=Maximal auto email responses to own email-address a day (Loop-Protection).
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterMaxEmails'} =  '40';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMasterMaxEmailSize
 +
|description=Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostMasterMaxEmailSize'} =  '16384';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMasterReconnectMessage
 +
|description=The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostMasterReconnectMessage'} =  '20';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=LoopProtectionModule
 +
|description=Default loop protection module.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=LoopProtectionLog
 +
|description=Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'LoopProtectionLog'} =  '<OTRS_|config_Home>/var/log/LoopProtection';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterAutoHTML2Text
 +
|description=Converts HTML mails into text messages.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterAutoHTML2Text'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpSearchInReferences
 +
|description=Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpSearchInReferences'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpSearchInBody
 +
|description=Executes follow up mail body checks in mails that don't have a ticket number in the subject.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpSearchInBody'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpSearchInAttachment
 +
|description=Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpSearchInRaw
 +
|description=Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpSearchInRaw'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterUserID
 +
|description=Specifies user id of the postmaster data base.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterUserID'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterDefaultQueue
 +
|description=Defines the postmaster default queue.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterDefaultQueue'} =  'Raw';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterDefaultPriority
 +
|description=Defines the default priority of new tickets.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterDefaultPriority'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterDefaultState
 +
|description=Defines the default state of new tickets.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterDefaultState'} =  'new';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpState
 +
|description=Defines the state of a ticket if it gets a follow-up.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpState'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpStateClosed
 +
|description=Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostmasterFollowUpStateClosed'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
 +
|description=Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostmasterX-Header
 +
|description=Defines all the X-headers that should be scanned.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostmasterX-Header'} =  [
 +
  'From',
 +
  'To',
 +
  'Cc',
 +
  'Reply-To',
 +
  'ReplyTo',
 +
  'Subject',
 +
  'Message-ID',
 +
  'Message-Id',
 +
  'Resent-To',
 +
  'Resent-From',
 +
  'Precedence',
 +
  'Mailing-List',
 +
  'List-Id',
 +
  'List-Archive',
 +
  'Errors-To',
 +
  'References',
 +
  'In-Reply-To',
 +
  'X-Loop',
 +
  'X-Spam-Flag',
 +
  'X-Spam-Status',
 +
  'X-Spam-Level',
 +
  'X-No-Loop',
 +
  'X-Priority',
 +
  'Importance',
 +
  'X-Mailer',
 +
  'User-Agent',
 +
  'Organization',
 +
  'X-Original-To',
 +
  'Delivered-To',
 +
  'Envelope-To',
 +
  'Return-Path',
 +
  'X-OTRS-Loop',
 +
  'X-OTRS-Info',
 +
  'X-OTRS-Priority',
 +
  'X-OTRS-Queue',
 +
  'X-OTRS-Lock',
 +
  'X-OTRS-Ignore',
 +
  'X-OTRS-State',
 +
  'X-OTRS-State-PendingTime',
 +
  'X-OTRS-Type',
 +
  'X-OTRS-Service',
 +
  'X-OTRS-SLA',
 +
  'X-OTRS-CustomerNo',
 +
  'X-OTRS-CustomerUser',
 +
  'X-OTRS-ArticleKey1',
 +
  'X-OTRS-ArticleKey2',
 +
  'X-OTRS-ArticleKey3',
 +
  'X-OTRS-ArticleValue1',
 +
  'X-OTRS-ArticleValue2',
 +
  'X-OTRS-ArticleValue3',
 +
  'X-OTRS-SenderType',
 +
  'X-OTRS-ArticleType',
 +
  'X-OTRS-TicketKey1',
 +
  'X-OTRS-TicketKey2',
 +
  'X-OTRS-TicketKey3',
 +
  'X-OTRS-TicketKey4',
 +
  'X-OTRS-TicketKey5',
 +
  'X-OTRS-TicketKey6',
 +
  'X-OTRS-TicketKey7',
 +
  'X-OTRS-TicketKey8',
 +
  'X-OTRS-TicketKey9',
 +
  'X-OTRS-TicketKey10',
 +
  'X-OTRS-TicketKey11',
 +
  'X-OTRS-TicketKey12',
 +
  'X-OTRS-TicketKey13',
 +
  'X-OTRS-TicketKey14',
 +
  'X-OTRS-TicketKey15',
 +
  'X-OTRS-TicketKey16',
 +
  'X-OTRS-TicketValue1',
 +
  'X-OTRS-TicketValue2',
 +
  'X-OTRS-TicketValue3',
 +
  'X-OTRS-TicketValue4',
 +
  'X-OTRS-TicketValue5',
 +
  'X-OTRS-TicketValue6',
 +
  'X-OTRS-TicketValue7',
 +
  'X-OTRS-TicketValue8',
 +
  'X-OTRS-TicketValue9',
 +
  'X-OTRS-TicketValue10',
 +
  'X-OTRS-TicketValue11',
 +
  'X-OTRS-TicketValue12',
 +
  'X-OTRS-TicketValue13',
 +
  'X-OTRS-TicketValue14',
 +
  'X-OTRS-TicketValue15',
 +
  'X-OTRS-TicketValue16',
 +
  'X-OTRS-TicketTime1',
 +
  'X-OTRS-TicketTime2',
 +
  'X-OTRS-TicketTime3',
 +
  'X-OTRS-TicketTime4',
 +
  'X-OTRS-TicketTime5',
 +
  'X-OTRS-TicketTime6',
 +
  'X-OTRS-FollowUp-Priority',
 +
  'X-OTRS-FollowUp-Queue',
 +
  'X-OTRS-FollowUp-Lock',
 +
  'X-OTRS-FollowUp-State',
 +
  'X-OTRS-FollowUp-State-PendingTime',
 +
  'X-OTRS-FollowUp-Type',
 +
  'X-OTRS-FollowUp-Service',
 +
  'X-OTRS-FollowUp-SLA',
 +
  'X-OTRS-FollowUp-ArticleKey1',
 +
  'X-OTRS-FollowUp-ArticleKey2',
 +
  'X-OTRS-FollowUp-ArticleKey3',
 +
  'X-OTRS-FollowUp-ArticleValue1',
 +
  'X-OTRS-FollowUp-ArticleValue2',
 +
  'X-OTRS-FollowUp-ArticleValue3',
 +
  'X-OTRS-FollowUp-SenderType',
 +
  'X-OTRS-FollowUp-ArticleType',
 +
  'X-OTRS-FollowUp-TicketKey1',
 +
  'X-OTRS-FollowUp-TicketKey2',
 +
  'X-OTRS-FollowUp-TicketKey3',
 +
  'X-OTRS-FollowUp-TicketKey4',
 +
  'X-OTRS-FollowUp-TicketKey5',
 +
  'X-OTRS-FollowUp-TicketKey6',
 +
  'X-OTRS-FollowUp-TicketKey7',
 +
  'X-OTRS-FollowUp-TicketKey8',
 +
  'X-OTRS-FollowUp-TicketKey9',
 +
  'X-OTRS-FollowUp-TicketKey10',
 +
  'X-OTRS-FollowUp-TicketKey11',
 +
  'X-OTRS-FollowUp-TicketKey12',
 +
  'X-OTRS-FollowUp-TicketKey13',
 +
  'X-OTRS-FollowUp-TicketKey14',
 +
  'X-OTRS-FollowUp-TicketKey15',
 +
  'X-OTRS-FollowUp-TicketKey16',
 +
  'X-OTRS-FollowUp-TicketValue1',
 +
  'X-OTRS-FollowUp-TicketValue2',
 +
  'X-OTRS-FollowUp-TicketValue3',
 +
  'X-OTRS-FollowUp-TicketValue4',
 +
  'X-OTRS-FollowUp-TicketValue5',
 +
  'X-OTRS-FollowUp-TicketValue6',
 +
  'X-OTRS-FollowUp-TicketValue7',
 +
  'X-OTRS-FollowUp-TicketValue8',
 +
  'X-OTRS-FollowUp-TicketValue9',
 +
  'X-OTRS-FollowUp-TicketValue10',
 +
  'X-OTRS-FollowUp-TicketValue11',
 +
  'X-OTRS-FollowUp-TicketValue12',
 +
  'X-OTRS-FollowUp-TicketValue13',
 +
  'X-OTRS-FollowUp-TicketValue14',
 +
  'X-OTRS-FollowUp-TicketValue15',
 +
  'X-OTRS-FollowUp-TicketValue16',
 +
  'X-OTRS-FollowUp-TicketTime1',
 +
  'X-OTRS-FollowUp-TicketTime2',
 +
  'X-OTRS-FollowUp-TicketTime3',
 +
  'X-OTRS-FollowUp-TicketTime4',
 +
  'X-OTRS-FollowUp-TicketTime5',
 +
  'X-OTRS-FollowUp-TicketTime6'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###1-Match
 +
|description=Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
 +
  'Match' => {
 +
    'From' => 'noreply@'
 +
  },
 +
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
 +
  'Set' => {
 +
    'X-OTRS-Ignore' => 'yes'
 +
  },
 +
  'StopAfterMatch' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###2-Match
 +
|description=Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
 +
  'Match' => {
 +
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
 +
  },
 +
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
 +
  'Set' => {
 +
    'X-OTRS-TicketKey-1' => 'SomeNumber',
 +
    'X-OTRS-TicketValue-1' => '[***]'
 +
  },
 +
  'StopAfterMatch' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###3-NewTicketReject
 +
|description=Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
 +
  'Match' => {
 +
    'From' => '@example.com'
 +
  },
 +
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
 +
  'Set' => {
 +
    'X-OTRS-Ignore' => 'yes'
 +
  },
 +
  'StopAfterMatch' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule::NewTicketReject::Subject
 +
|description=Defines the subject for rejected emails.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule::NewTicketReject::Body
 +
|description=Defines the body text for rejected emails.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
 +
Dear Customer,
 +
Unfortunately we could not detect a valid ticket number
 +
in your subject, so this email can\'t be processed.
 +
Please create a new ticket via the customer panel.
 +
Thanks for your help!
 +
Your Helpdesk Team
 +
';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###4-CMD
 +
|description=CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
 +
  'CMD' => '/usr/bin/some.bin',
 +
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
 +
  'Set' => {
 +
    'X-OTRS-Ignore' => 'yes'
 +
  }
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###5-SpamAssassin
 +
|description=Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
 +
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
 +
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
 +
  'Set' => {
 +
    'X-OTRS-Ignore' => 'yes'
 +
  }
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###6-SpamAssassin
 +
|description=Spam Assassin example setup. Moves marked mails to spam queue.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
 +
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
 +
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
 +
  'Set' => {
 +
    'X-OTRS-Queue' => 'spam'
 +
  }
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PreFilterModule###000-MatchDBSource
 +
|description=Module to use database filter storage.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
 +
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
 +
|description=Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
 +
  'ArticleType' => 'email-internal',
 +
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
 +
  'SenderType' => 'customer'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=SendNoAutoResponseRegExp
 +
|description=If this regex matches, no message will be send by the autoresponder.
 +
|group=Ticket
 +
|subgroup=Core::PostMaster
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';</pre>
 +
}}
 +
=== Core::Stats ===
 +
{{otrs/ConfigTable
 +
|key=Stats::DynamicObjectRegistration###Ticket
 +
|description=Module to generate ticket statistics.
 +
|group=Ticket
 +
|subgroup=Core::Stats
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} =  {
 +
  'Module' => 'Kernel::System::Stats::Dynamic::Ticket'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Stats::DynamicObjectRegistration###TicketList
 +
|description=Determines if the statistics module may generate ticket lists.
 +
|group=Ticket
 +
|subgroup=Core::Stats
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} =  {
 +
  'Module' => 'Kernel::System::Stats::Dynamic::TicketList'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Stats::DynamicObjectRegistration###TicketAccountedTime
 +
|description=Module to generate accounted time ticket statistics.
 +
|group=Ticket
 +
|subgroup=Core::Stats
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} =  {
 +
  'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Stats::DynamicObjectRegistration###TicketSolutionResponseTime
 +
|description=Module to generate ticket solution and response time statistics.
 +
|group=Ticket
 +
|subgroup=Core::Stats
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} =  {
 +
  'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime'
 +
};</pre>
 +
}}
 +
=== Core::Ticket ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Hook
 +
|description=The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Hook'} =  'Ticket#';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::HookDivider
 +
|description=The divider between TicketHook and ticket number. E.g ': '.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::HookDivider'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::SubjectSize
 +
|description=Max size of the subjects in an email reply.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SubjectSize'} =  '100';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::SubjectRe
 +
|description=The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SubjectRe'} =  'Re';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::SubjectFwd
 +
|description=The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SubjectFwd'} =  'Fwd';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::SubjectFormat
 +
|description=The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::SubjectFormat'} =  'Left';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomQueue
 +
|description=Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CustomQueue'} =  'My Queues';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::NewArticleIgnoreSystemSender
 +
|description=Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ChangeOwnerToEveryone
 +
|description=Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Responsible
 +
|description=Enables ticket responsible feature, to keep track of a specific ticket.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ResponsibleAutoSet
 +
|description=Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::ResponsibleAutoSet'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Type
 +
|description=Allows defining new types for ticket (if ticket type feature is enabled).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Type'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Service
 +
|description=Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ArchiveSystem
 +
|description=Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ArchiveSystem'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::NumberGenerator
 +
|description=Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::NumberGenerator::MinCounterSize
 +
|description=Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::NumberGenerator::CheckSystemID
 +
|description=Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CounterLog
 +
|description=Log file for the ticket counter.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CounterLog'} =  '<OTRS_|config_Home>/var/log/TicketCounter.log';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::IndexModule
 +
|description=IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::StorageModule
 +
|description=Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=ArticleDir
 +
|description=Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'ArticleDir'} =  '<OTRS_|config_Home>/var/article';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###100-ArchiveRestore
 +
|description=Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} =  {
 +
  'Event' => 'TicketStateUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###110-AcceleratorUpdate
 +
|description=Updates the ticket index accelerator.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} =  {
 +
  'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###120-ForceOwnerResetOnMove
 +
|description=Resets and unlocks the owner of a ticket if it was moved to another queue.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} =  {
 +
  'Event' => 'TicketQueueUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###130-ForceStateChangeOnLock
 +
|description=Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} =  {
 +
  'Event' => 'TicketLockUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
 +
  'new' => 'open'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###140-ResponsibleAutoSet
 +
|description=Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} =  {
 +
  'Event' => 'TicketOwnerUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###150-TicketPendingTimeReset
 +
|description=Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} =  {
 +
  'Event' => 'TicketStateUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###500-NotificationEvent
 +
|description=Sends the notifications which are
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} =  {
 +
  'Event' => '',
 +
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
 +
  'Transaction' => '1'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###900-EscalationIndex
 +
|description=Updates the ticket escalation index after a ticket attribute got updated.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} =  {
 +
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate',
 +
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###900-EscalationStopEvents
 +
|description=Ticket event module that triggers the escalation stop events.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'900-EscalationStopEvents'} =  {
 +
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate',
 +
  'Module' => 'Kernel::System::Ticket::Event::TriggerEscalationStopEvents'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###910-ForceUnlockOnMove
 +
|description=Forces to unlock tickets after being moved to another queue.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} =  {
 +
  'Event' => 'TicketQueueUpdate',
 +
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
 +
|description=Update Ticket "Seen" flag if every article got seen or a new Article got created.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} =  {
 +
  'Event' => 'ArticleCreate|ArticleFlagSet',
 +
  'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomModule###001-CustomModule
 +
|description=Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ViewableSenderTypes
 +
|description=Defines the default viewable sender types of a ticket (default: customer).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ViewableSenderTypes'} =  [
 +
  '\'customer\''
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ViewableLocks
 +
|description=Defines the viewable locks of a ticket. Default: unlock, tmp_lock.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ViewableLocks'} =  [
 +
  '\'unlock\'',
 +
  '\'tmp_lock\''
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ViewableStateType
 +
|description=Defines the valid state types for a ticket.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ViewableStateType'} =  [
 +
  'new',
 +
  'open',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::UnlockStateType
 +
|description=Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::UnlockStateType'} =  [
 +
  'new',
 +
  'open'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::PendingNotificationOnlyToOwner
 +
|description=Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::PendingNotificationNotToResponsible
 +
|description=Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::PendingReminderStateType
 +
|description=Defines the state type of the reminder for pending tickets.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::PendingReminderStateType'} =  [
 +
  'pending reminder'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::PendingAutoStateType
 +
|description=Determines the possible states for pending tickets that changed state after reaching time limit.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::PendingAutoStateType'} =  [
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::StateAfterPending
 +
|description=Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::StateAfterPending'} =  {
 +
  'pending auto close+' => 'closed successful',
 +
  'pending auto close-' => 'closed unsuccessful'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=System::Permission
 +
|description=Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'System::Permission'} =  [
 +
  'ro',
 +
  'move_into',
 +
  'create',
 +
  'note',
 +
  'owner',
 +
  'priority',
 +
  'rw'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Permission###1-OwnerCheck
 +
|description=Module to check the owner of a ticket.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Permission###2-ResponsibleCheck
 +
|description=Module to check the agent responsible of a ticket.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Permission###3-GroupCheck
 +
|description=Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Permission###4-WatcherCheck
 +
|description=Module to check the watcher agents of a ticket.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerTicket::Permission###1-GroupCheck
 +
|description=Module to check the group permissions for the access to customer tickets.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
 +
  'Granted' => '0',
 +
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
 +
  'Required' => '1'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerTicket::Permission###2-CustomerUserIDCheck
 +
|description=Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerTicket::Permission###3-CustomerIDCheck
 +
|description=Module to check customer permissions.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
 +
  'Granted' => '1',
 +
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
 +
  'Required' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::DefineEmailFrom
 +
|description=Defines how the From field from the emails (sent from answers and email tickets) should look like.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::DefineEmailFromSeparator
 +
|description=Defines the separator between the agents real name and the given queue email address.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::DefineEmailFromSeparator'} =  'via';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerNotifyJustToRealCustomer
 +
|description=Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerNotifyJustToRealCustomer'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=AgentSelfNotifyOnAction
 +
|description=Specifies if an agent should receive email notification of his own actions.
 +
|group=Ticket
 +
|subgroup=Core::Ticket
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'AgentSelfNotifyOnAction'} =  '0';</pre>
 +
}}
 +
=== Core::TicketACL ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Acl::Module###1-Ticket::Acl::Module
 +
|description=ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
 +
|group=Ticket
 +
|subgroup=Core::TicketACL
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
 +
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
 +
  'State' => [
 +
    'closed successful',
 +
    'closed unsuccessful'
 +
  ]
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketACL::Default::Action
 +
|description=Default ACL values for ticket actions.
 +
|group=Ticket
 +
|subgroup=Core::TicketACL
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketACL::Default::Action'} =  {};</pre>
 +
}}
 +
=== Core::TicketBulkAction ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::BulkFeature
 +
|description=Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
 +
|group=Ticket
 +
|subgroup=Core::TicketBulkAction
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::BulkFeature'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::BulkFeatureGroup
 +
|description=Enables ticket bulk action feature only for the listed groups.
 +
|group=Ticket
 +
|subgroup=Core::TicketBulkAction
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
 +
  'admin',
 +
  'users'
 +
];</pre>
 +
}}
 +
=== Core::TicketFreeText ===
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey1
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey1'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey1::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey1::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText1
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText1'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText1::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText1::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey2
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey2'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey2::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey2::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText2
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText2'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText2::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText2::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey3
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey3'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey3::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey3::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText3
 +
|description=Defines the indicated free text field for ticket to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText3'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText3::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText3::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey4
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey4'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey4::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey4::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText4
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText4'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText4::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText4::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey5
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey5'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey5::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey5::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText5
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText5'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText5::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText5::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey6
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey6'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey6::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey6::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText6
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText6'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText6::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText6::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey7
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey7'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey7::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey7::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText7
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText7'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText7::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText7::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey8
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey8'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey8::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey8::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText8
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText8'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText8::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText8::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey9
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey9'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey9::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey9::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText9
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText9'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText9::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText9::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey10
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey10'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey10::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey10::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText10
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText10'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText10::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText10::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey11
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey11'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey11::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey11::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText11
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText11'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText11::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText11::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey12
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey12'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey12::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey12::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText12
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText12'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText12::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText12::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey13
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey13'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey13::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey13::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText13
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText13'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText13::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText13::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey14
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey14'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey14::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey14::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText14
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText14'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText14::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText14::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey15
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey15'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey15::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey15::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText15
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText15'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText15::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText15::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey16
 +
|description=Defines the indicated free key field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey16'} =  {
 +
  'Product' => 'Product'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeKey16::DefaultSelection
 +
|description=Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeKey16::DefaultSelection'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText16
 +
|description=Defines the indicated free text field for tickets to add a new ticket attribute.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText16'} =  {
 +
  '' => '-',
 +
  'Notebook' => 'Notebook',
 +
  'PC' => 'PC',
 +
  'Phone' => 'Phone'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText16::DefaultSelection
 +
|description=Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeText16::Link
 +
|description=Defines the http link for the indicated free text field for tickets (it will be used in every ticket view).
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';</pre>
 +
}}
 +
=== Core::TicketFreeTextDefault ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::EventModulePost###TicketFreeFieldDefault
 +
|description=Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} =  {
 +
  'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
 +
  'Transaction' => '1'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element1
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} =  {
 +
  'Counter' => '1',
 +
  'Event' => 'TicketCreate',
 +
  'Key' => 'TicketType',
 +
  'Value' => 'Default'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element2
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element3
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element4
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element5
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element6
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element7
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element8
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element9
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element10
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element11
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element12
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element13
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element14
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element15
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketFreeFieldDefault###Element16
 +
|description=
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTextDefault
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} =  {
 +
  'Counter' => '',
 +
  'Event' => '',
 +
  'Key' => '',
 +
  'Value' => ''
 +
};</pre>
 +
}}
 +
=== Core::TicketFreeTime ===
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey1
 +
|description=Defines the free time key field number 1 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey1'} =  'Time1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional1
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional1'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff1
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff1'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod1
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 1.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod1'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey2
 +
|description=Defines the free time key field number 2 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey2'} =  'Time2';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional2
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional2'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff2
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff2'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod2
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 2.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod2'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey3
 +
|description=Defines the free time key field number 3 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey3'} =  'Time3';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional3
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional3'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff3
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff3'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod3
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 3.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod3'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey4
 +
|description=Defines the free time key field number 4 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey4'} =  'Time4';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional4
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional4'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff4
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff4'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod4
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 4.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod4'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey5
 +
|description=Defines the free time key field number 5 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey5'} =  'Time5';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional5
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional5'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff5
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff5'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod5
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 5.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod5'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeKey6
 +
|description=Defines the free time key field number 6 for tickets.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeKey6'} =  'Time6';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeOptional6
 +
|description=Defines whether the indicated free time field is optional or not.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'TicketFreeTimeOptional6'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimeDiff6
 +
|description=Defines the difference from now (in seconds) of the indicated free time field's default value.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimeDiff6'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=TicketFreeTimePeriod6
 +
|description=Defines the years (in future and in past) which can get selected in free time field number 6.
 +
|group=Ticket
 +
|subgroup=Core::TicketFreeTime
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'TicketFreeTimePeriod6'} =  {
 +
  'YearPeriodFuture' => '5',
 +
  'YearPeriodPast' => '5'
 +
};</pre>
 +
}}
 +
=== Core::TicketWatcher ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Watcher
 +
|description=Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
 +
|group=Ticket
 +
|subgroup=Core::TicketWatcher
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Watcher'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::WatcherGroup
 +
|description=Enables ticket watcher feature only for the listed groups.
 +
|group=Ticket
 +
|subgroup=Core::TicketWatcher
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::WatcherGroup'} =  [
 +
  'admin',
 +
  'users'
 +
];</pre>
 +
}}
 +
=== Frontend::Admin::ModuleRegistration ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminQueue
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminQueue'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage queues.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Queues',
 +
    'Prio' => '100'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Queues'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminResponse
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminResponse'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage response templates.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Responses',
 +
    'Prio' => '200'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Responses'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminQueueResponses
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminQueueResponses'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Link responses to queues.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Responses <-> Queues',
 +
    'Prio' => '300'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Responses <-> Queues'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminAutoResponse
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage responses that are automatically sent.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Auto Responses',
 +
    'Prio' => '400'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Auto Responses'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminQueueAutoResponse
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Link queues to auto responses.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Auto Responses <-> Queues',
 +
    'Prio' => '500'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Auto Responses <-> Queues'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminAttachment
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage attachments.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Attachments',
 +
    'Prio' => '600'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Attachments'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminResponseAttachment
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Link attachments to responses templates.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Attachments <-> Responses',
 +
    'Prio' => '700'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Attachments <-> Responses'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminSalutation
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage salutations.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Salutations',
 +
    'Prio' => '800'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Salutations'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminSignature
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminSignature'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Queue',
 +
    'Description' => 'Create and manage signatures.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Signatures',
 +
    'Prio' => '900'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Signatures'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminSystemAddress
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Email',
 +
    'Description' => 'Set sender email addresses for this system.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Email Addresses',
 +
    'Prio' => '300'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Email Addresses'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminNotification
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminNotification'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage notifications that are sent to agents.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Agent Notifications',
 +
    'Prio' => '400'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Agent Notifications'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminNotificationEvent
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage event based notifications.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Notifications (Event)',
 +
    'Prio' => '400'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Notifications (Event)'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminService
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminService'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage services.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Services',
 +
    'Prio' => '900'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Services'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminSLA
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminSLA'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage Service Level Agreements (SLAs).',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Service Level Agreements',
 +
    'Prio' => '1000'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Service Level Agreements'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminType
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminType'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage ticket types.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Types',
 +
    'Prio' => '700'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Types'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminState
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminState'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage ticket states.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'States',
 +
    'Prio' => '800'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'States'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminPriority
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminPriority'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'Ticket',
 +
    'Description' => 'Create and manage ticket priorities.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'Priorities',
 +
    'Prio' => '850'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'Priorities'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AdminGenericAgent
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Admin::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
 +
  'Description' => 'Admin',
 +
  'Group' => [
 +
    'admin'
 +
  ],
 +
  'NavBarModule' => {
 +
    'Block' => 'System',
 +
    'Description' => 'Manage periodic tasks.',
 +
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
 +
    'Name' => 'GenericAgent',
 +
    'Prio' => '300'
 +
  },
 +
  'NavBarName' => 'Admin',
 +
  'Title' => 'GenericAgent'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PendingDiffTime
 +
|description=Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ListType
 +
|description=Shows existing parent/child queue lists in the system in the form of a tree or a list.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ListType'} =  'tree';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::TextAreaEmail
 +
|description=Permitted width for compose email windows.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::TextAreaNote
 +
|description=Permitted width for compose note windows.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::TextAreaNote'} =  '78';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerInfoCompose
 +
|description=Shows the customer user information (phone and email) in the compose screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerInfoComposeMaxSize
 +
|description=Max size (in characters) of the customer information table (phone and email) in the compose screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerInfoZoom
 +
|description=Shows the customer user's info in the ticket zoom view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerInfoZoomMaxSize
 +
|description=Maximum size (in characters) of the customer information table in the ticket zoom view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerInfoQueueMaxSize
 +
|description=Maximum size (in characters) of the customer info table in the queue view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AccountTime
 +
|description=Activates time accounting.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AccountTime'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::TimeUnits
 +
|description=Sets the prefered time units (e.g. work units, hours, minutes).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NeedAccountedTime
 +
|description=Defines if time accounting is mandatory in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::BulkAccountedTime
 +
|description=Defines if time accounting must be set to all tickets in bulk action.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NeedSpellCheck
 +
|description=Defines if composed messages have to be spell checked in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NewOwnerSelection
 +
|description=Shows an owner selection in phone and email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NewResponsibleSelection
 +
|description=Show a responsible selection in phone and email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NewQueueSelectionType
 +
|description=Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NewQueueSelectionString
 +
|description=Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::NewQueueOwnSelection
 +
|description=Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::NewQueueOwnSelection'} =  {
 +
  '1' => 'First Queue!',
 +
  '2' => 'Second Queue!'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ShowCustomerTickets
 +
|description=Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=NewTicketInNewWindow::Enabled
 +
|description=If enabled, TicketPhone and TicketEmail will be open in new windows.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'NewTicketInNewWindow::Enabled'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerDBLink
 +
|description=Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerDBLink'} =  '$Env{"CGIHandle"}?Action=AgentTicketCustomer;TicketID=$Data{"TicketID"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerDBLinkTarget
 +
|description=Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerDBLinkTarget'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::CommonObject###QueueObject
 +
|description=Path of the file that stores all the settings for the QueueObject object for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::CommonObject###TicketObject
 +
|description=Path of the file that stores all the settings for the TicketObject for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::CommonParam###Action
 +
|description=Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::CommonParam###QueueID
 +
|description=Default queue ID used by the system in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::CommonParam###TicketID
 +
|description=Default ticket ID used by the system in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';</pre>
 +
}}
 +
=== Frontend::Agent::CustomerSearch ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete###Active
 +
|description=Enables or disables the autocomplete feature for the customer search in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
 +
|description=Sets the minimum number of characters before autocomplete query is sent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
 +
|description=Delay time between autocomplete queries.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '0.1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
 +
|description=Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
 +
|description=Sets the number of search results to be displayed for the autocomplete feature.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
 +
|description=Determines if the search results container for the autocomplete feature should adjust its width dynamically.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::CustomerSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';</pre>
 +
}}
 +
=== Frontend::Agent::Dashboard ===
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0100-TicketPendingReminder
 +
|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} =  {
 +
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
 +
  'Block' => 'ContentLarge',
 +
  'CacheTTLLocal' => '0.5',
 +
  'Default' => '1',
 +
  'Description' => 'All tickets with a reminder set where the reminder date has been reached',
 +
  'Filter' => 'Locked',
 +
  'Group' => '',
 +
  'Limit' => '10',
 +
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
 +
  'Permission' => 'rw',
 +
  'Time' => 'UntilTime',
 +
  'Title' => 'Reminder Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0110-TicketEscalation
 +
|description=Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} =  {
 +
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
 +
  'Block' => 'ContentLarge',
 +
  'CacheTTLLocal' => '0.5',
 +
  'Default' => '1',
 +
  'Description' => 'All escalated tickets',
 +
  'Filter' => 'All',
 +
  'Group' => '',
 +
  'Limit' => '10',
 +
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
 +
  'Permission' => 'rw',
 +
  'Time' => 'EscalationTime',
 +
  'Title' => 'Escalated Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0120-TicketNew
 +
|description=Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0120-TicketNew'} =  {
 +
  'Attributes' => 'StateType=new;',
 +
  'Block' => 'ContentLarge',
 +
  'CacheTTLLocal' => '0.5',
 +
  'Default' => '1',
 +
  'Description' => 'All new tickets, these tickets have not been worked on yet',
 +
  'Filter' => 'All',
 +
  'Group' => '',
 +
  'Limit' => '10',
 +
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
 +
  'Permission' => 'rw',
 +
  'Time' => 'Age',
 +
  'Title' => 'New Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0130-TicketOpen
 +
|description=Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0130-TicketOpen'} =  {
 +
  'Attributes' => 'StateType=open;',
 +
  'Block' => 'ContentLarge',
 +
  'CacheTTLLocal' => '0.5',
 +
  'Default' => '1',
 +
  'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
 +
  'Filter' => 'All',
 +
  'Group' => '',
 +
  'Limit' => '10',
 +
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
 +
  'Permission' => 'rw',
 +
  'Time' => 'Age',
 +
  'Title' => 'Open Tickets / Need to be answered'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0250-TicketStats
 +
|description=Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0250-TicketStats'} =  {
 +
  'Block' => 'ContentSmall',
 +
  'CacheTTL' => '30',
 +
  'Closed' => '1',
 +
  'Created' => '1',
 +
  'Default' => '1',
 +
  'Group' => '',
 +
  'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
 +
  'Permission' => 'rw',
 +
  'Title' => '7 Day Stats'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=DashboardBackend###0260-TicketCalendar
 +
|description=Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Dashboard
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'DashboardBackend'}->{'0260-TicketCalendar'} =  {
 +
  'Block' => 'ContentSmall',
 +
  'CacheTTL' => '2',
 +
  'Default' => '1',
 +
  'Group' => '',
 +
  'Limit' => '6',
 +
  'Module' => 'Kernel::Output::HTML::DashboardCalendar',
 +
  'OwnerOnly' => '',
 +
  'Permission' => 'rw',
 +
  'Title' => 'Upcoming Events'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::ModuleMetaHead ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::HeaderMetaModule###2-TicketSearch
 +
|description=Module to generate html OpenSearch profile for short ticket search in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleMetaHead
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
 +
  'Action' => 'AgentTicketSearch',
 +
  'Module' => 'Kernel::Output::HTML::HeaderMetaTicketSearch'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::ModuleNotify ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::NotifyModule###5-Ticket::TicketEscalation
 +
|description=Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleNotify
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} =  {
 +
  'CacheTime' => '40',
 +
  'EscalationInMinutes' => '120',
 +
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
 +
  'ShownMax' => '25'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::ModuleRegistration ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketQueue
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
 +
  'Description' => 'Overview of all open Tickets',
 +
  'Loader' => {
 +
    'CSS' => [
 +
      'Core.AgentTicketQueue.css'
 +
    ]
 +
  },
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'o',
 +
      'Block' => '',
 +
      'Description' => 'Overview of all open Tickets',
 +
      'Link' => 'Action=AgentTicketQueue',
 +
      'LinkOption' => '',
 +
      'Name' => 'Queue view',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '100',
 +
      'Type' => ''
 +
    },
 +
    {
 +
      'AccessKey' => 't',
 +
      'Block' => 'ItemArea',
 +
      'Description' => '',
 +
      'Link' => 'Action=AgentTicketQueue',
 +
      'LinkOption' => '',
 +
      'Name' => 'Tickets',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '200',
 +
      'Type' => 'Menu'
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'QueueView'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPhone
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPhone'} =  {
 +
  'Description' => 'Create new phone picket',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.CustomerSearch.js',
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'n',
 +
      'Block' => '',
 +
      'Description' => 'Create new phone ticket (inbound)',
 +
      'Link' => 'Action=AgentTicketPhone',
 +
      'LinkOption' => '',
 +
      'Name' => 'New phone ticket',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '200',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'New phone ticket'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPhoneOutbound
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} =  {
 +
  'Description' => 'Phone Call',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Phone-Ticket'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketEmail
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketEmail'} =  {
 +
  'Description' => 'Create new email ticket',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.CustomerSearch.js',
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'e',
 +
      'Block' => '',
 +
      'Description' => 'Create new email ticket and send this out (outbound)',
 +
      'Link' => 'Action=AgentTicketEmail',
 +
      'LinkOption' => '',
 +
      'Name' => 'New email ticket',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '210',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'New email ticket'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketSearch
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketSearch'} =  {
 +
  'Description' => 'Search Ticket',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 's',
 +
      'Block' => '',
 +
      'Description' => 'Search Tickets',
 +
      'Link' => 'Action=AgentTicketSearch',
 +
      'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog(\'AgentTicketSearch\');}, 0); return false;"',
 +
      'Name' => 'Search',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '300',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Search'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketMailbox
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketMailbox'} =  {
 +
  'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketLockedView
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketLockedView'} =  {
 +
  'Description' => 'Locked Tickets',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Locked Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketResponsibleView
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} =  {
 +
  'Description' => 'Responsible Tickets',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Responsible Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketWatchView
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketWatchView'} =  {
 +
  'Description' => 'Watched Tickets',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Watched Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentCustomerSearch
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentCustomerSearch'} =  {
 +
  'Description' => 'AgentCustomerSearch',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'AgentCustomerSearch'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketStatusView
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
 +
  'Description' => 'Overview of all open tickets',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'v',
 +
      'Block' => '',
 +
      'Description' => 'Overview of all open Tickets.',
 +
      'Link' => 'Action=AgentTicketStatusView',
 +
      'LinkOption' => '',
 +
      'Name' => 'Status view',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '110',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Status view'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketEscalationView
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} =  {
 +
  'Description' => 'Overview of all escalated tickets',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'e',
 +
      'Block' => '',
 +
      'Description' => 'Overview Escalated Tickets',
 +
      'Link' => 'Action=AgentTicketEscalationView',
 +
      'LinkOption' => '',
 +
      'Name' => 'Escalation view',
 +
      'NavBar' => 'Ticket',
 +
      'Prio' => '120',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Escalation view'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentZoom
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentZoom'} =  {
 +
  'Description' => 'compat module for AgentZoom to AgentTicketZoom',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketZoom
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketZoom'} =  {
 +
  'Description' => 'Ticket Zoom',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js',
 +
      'Core.UI.Table.Sort.js',
 +
      'Core.Agent.TicketZoom.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Zoom'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketAttachment
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketAttachment'} =  {
 +
  'Description' => 'To download attachments',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPlain
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPlain'} =  {
 +
  'Description' => 'Ticket plain view of an email',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Plain'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketNote
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketNote'} =  {
 +
  'Description' => 'Ticket Note',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Note'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketMerge
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketMerge'} =  {
 +
  'Description' => 'Ticket Merge',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Merge'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPending
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPending'} =  {
 +
  'Description' => 'Ticket Pending',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Pending'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketWatcher
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketWatcher'} =  {
 +
  'Description' => 'A TicketWatcher Module',
 +
  'NavBarName' => 'Ticket-Watcher',
 +
  'Title' => 'Ticket-Watcher'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPriority
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPriority'} =  {
 +
  'Description' => 'Ticket Priority',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Priority'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketLock
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketLock'} =  {
 +
  'Description' => 'Ticket Lock',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Lock'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketMove
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketMove'} =  {
 +
  'Description' => 'Ticket Move',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Move'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketHistory
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketHistory'} =  {
 +
  'Description' => 'Ticket History',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'History'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketOwner
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketOwner'} =  {
 +
  'Description' => 'Ticket Owner',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Owner'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketResponsible
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketResponsible'} =  {
 +
  'Description' => 'Ticket Responsible',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Responsible'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketCompose
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketCompose'} =  {
 +
  'Description' => 'Ticket Compose email Answer',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.CustomerSearch.js',
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Compose'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketBounce
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketBounce'} =  {
 +
  'Description' => 'Ticket Compose Bounce Email',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Bounce'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketForward
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketForward'} =  {
 +
  'Description' => 'Ticket Forward Email',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.CustomerSearch.js',
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Forward'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketCustomer
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketCustomer'} =  {
 +
  'Description' => 'Ticket Customer',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.CustomerSearch.js',
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Customer'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketClose
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketClose'} =  {
 +
  'Description' => 'Ticket Close',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Close'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketFreeText
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketFreeText'} =  {
 +
  'Description' => 'Ticket FreeText',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Free Fields'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketPrint
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketPrint'} =  {
 +
  'Description' => 'Ticket Print',
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Print'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::Module###AgentTicketBulk
 +
|description=Frontend module registration for the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Module'}->{'AgentTicketBulk'} =  {
 +
  'Description' => 'Ticket bulk module',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Agent.TicketAction.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Bulk-Action'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Preferences ===
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###NewTicketNotify
 +
|description=Parameters for the NewTicketNotify object in the preferences view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'NewTicketNotify'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Email Settings',
 +
  'Data' => {
 +
    '0' => 'No',
 +
    '1' => 'Yes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
 +
  'Key' => 'Send new ticket notifications',
 +
  'Label' => 'New ticket notification',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserSendNewTicketNotification',
 +
  'Prio' => '1000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###FollowUpNotify
 +
|description=Parameters for the FollowUpNotify object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'FollowUpNotify'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Email Settings',
 +
  'Data' => {
 +
    '0' => 'No',
 +
    '1' => 'Yes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
 +
  'Key' => 'Send ticket follow up notifications',
 +
  'Label' => 'Ticket follow up notification',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserSendFollowUpNotification',
 +
  'Prio' => '2000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###LockTimeoutNotify
 +
|description=Parameters for the LockTimeoutNotify object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Email Settings',
 +
  'Data' => {
 +
    '0' => 'No',
 +
    '1' => 'Yes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
 +
  'Key' => 'Send ticket lock timeout notifications',
 +
  'Label' => 'Ticket lock timeout notification',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserSendLockTimeoutNotification',
 +
  'Prio' => '3000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###MoveNotify
 +
|description=Parameters for the MoveNotify object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'MoveNotify'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Email Settings',
 +
  'Data' => {
 +
    '0' => 'No',
 +
    '1' => 'Yes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
 +
  'Key' => 'Send ticket move notifications',
 +
  'Label' => 'Ticket move notification',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserSendMoveNotification',
 +
  'Prio' => '4000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###WatcherNotify
 +
|description=Parameters for the WatcherNotify object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'WatcherNotify'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Email Settings',
 +
  'Data' => {
 +
    '0' => 'No',
 +
    '1' => 'Yes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'Send me the same notifications for my watched tickets that the ticket owners will get.',
 +
  'Key' => 'Send ticket watch notifications',
 +
  'Label' => 'Ticket watch notification',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
 +
  'PrefKey' => 'UserSendWatcherNotification',
 +
  'Prio' => '5000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###CustomQueue
 +
|description=Parameters for the CustomQueue object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'CustomQueue'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Other Settings',
 +
  'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
 +
  'Key' => 'My Queues',
 +
  'Label' => 'My Queues',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
 +
  'Permission' => 'ro',
 +
  'Prio' => '1000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###RefreshTime
 +
|description=Parameters for the RefreshTime object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'RefreshTime'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Other Settings',
 +
  'Data' => {
 +
    '0' => 'off',
 +
    '10' => '10 minutes',
 +
    '15' => '15 minutes',
 +
    '2' => ' 2 minutes',
 +
    '5' => ' 5 minutes',
 +
    '7' => ' 7 minutes'
 +
  },
 +
  'DataSelected' => '0',
 +
  'Desc' => 'If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.',
 +
  'Key' => 'Refresh Overviews after',
 +
  'Label' => 'Overview Refresh Time',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserRefreshTime',
 +
  'Prio' => '2000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###TicketOverviewSmallPageShown
 +
|description=Parameters for the pages (in which the tickets are shown) of the small ticket overview.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'TicketOverviewSmallPageShown'} =  {
 +
  'Active' => '0',
 +
  'Column' => 'Other Settings',
 +
  'Data' => {
 +
    '10' => '10',
 +
    '15' => '15',
 +
    '20' => '20',
 +
    '25' => '25',
 +
    '30' => '30',
 +
    '35' => '35'
 +
  },
 +
  'DataSelected' => '25',
 +
  'Key' => 'Ticket limit per page for Ticket Overview "Small"',
 +
  'Label' => 'Ticket Overview "Small" Limit',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserTicketOverviewSmallPageShown',
 +
  'Prio' => '8000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###TicketOverviewMediumPageShown
 +
|description=Parameters for the pages (in which the tickets are shown) of the medium ticket overview.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'TicketOverviewMediumPageShown'} =  {
 +
  'Active' => '0',
 +
  'Column' => 'Other Settings',
 +
  'Data' => {
 +
    '10' => '10',
 +
    '15' => '15',
 +
    '20' => '20',
 +
    '25' => '25',
 +
    '30' => '30',
 +
    '35' => '35'
 +
  },
 +
  'DataSelected' => '20',
 +
  'Key' => 'Ticket limit per page for Ticket Overview "Medium"',
 +
  'Label' => 'Ticket Overview "Medium" Limit',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserTicketOverviewMediumPageShown',
 +
  'Prio' => '8100'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###TicketOverviewPreviewPageShown
 +
|description=Parameters for the pages (in which the tickets are shown) of the ticket preview overview.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'TicketOverviewPreviewPageShown'} =  {
 +
  'Active' => '0',
 +
  'Column' => 'Other Settings',
 +
  'Data' => {
 +
    '10' => '10',
 +
    '15' => '15',
 +
    '20' => '20',
 +
    '25' => '25',
 +
    '30' => '30',
 +
    '35' => '35'
 +
  },
 +
  'DataSelected' => '15',
 +
  'Key' => 'Ticket limit per page for Ticket Overview "Preview"',
 +
  'Label' => 'Ticket Overview "Preview" Limit',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserTicketOverviewPreviewPageShown',
 +
  'Prio' => '8200'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=PreferencesGroups###CreateNextMask
 +
|description=Parameters for the CreateNextMask object in the preference view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'PreferencesGroups'}->{'CreateNextMask'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'Other Settings',
 +
  'Data' => {
 +
    '' => 'CreateTicket',
 +
    'AgentTicketZoom' => 'TicketZoom'
 +
  },
 +
  'DataSelected' => '',
 +
  'Key' => 'Show this screen after I created a new ticket',
 +
  'Label' => 'Screen after new ticket',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserCreateNextMask',
 +
  'Prio' => '3000'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::SearchRouter ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::Search###Ticket
 +
|description=Search backend router.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::SearchRouter
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::Search'}->{'Ticket'} =  {
 +
  '^AgentTicket' => 'Action=AgentTicketSearch;Subaction=AJAX'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ArticleAttachmentModule ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleAttachmentModule###1-Download
 +
|description=Shows a link to download article attachments in the zoom view of the article in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleAttachmentModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
 +
|description=Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleAttachmentModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ArticleComposeModule ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleComposeModule###1-SignEmail
 +
|description=Module to compose signed messages (PGP or S/MIME).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleComposeModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleComposeModule###2-CryptEmail
 +
|description=Module to crypt composed messages (PGP or S/MIME).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleComposeModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ArticleViewModule ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleViewModule###1-PGP
 +
|description=Agent interface article notification module to check PGP.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleViewModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticleViewModule###1-SMIME
 +
|description=Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleViewModule
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ArticleViewModulePre ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticlePreViewModule###1-PGP
 +
|description=Agent interface article notification module to check PGP.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleViewModulePre
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ArticlePreViewModule###1-SMIME
 +
|description=Agent interface article notification module to check S/MIME.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ArticleViewModulePre
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} =  {
 +
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::MenuModule ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###000-Back
 +
|description=Shows a link in the menu to go back in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} =  {
 +
  'Action' => '',
 +
  'Description' => 'Back',
 +
  'Link' => '$Env{"LastScreenOverview"};TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Back',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###100-Lock
 +
|description=Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} =  {
 +
  'Action' => 'AgentTicketLock',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
 +
  'Name' => 'Lock',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###200-History
 +
|description=Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} =  {
 +
  'Action' => 'AgentTicketHistory',
 +
  'Description' => 'Shows the ticket history',
 +
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'History',
 +
  'PopupType' => 'TicketHistory',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###210-Print
 +
|description=Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} =  {
 +
  'Action' => 'AgentTicketPrint',
 +
  'Description' => 'Print this ticket',
 +
  'Link' => 'Action=AgentTicketPrint;TicketID=$QData{"TicketID"}',
 +
  'LinkParam' => 'target="print"',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Print',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###300-Priority
 +
|description=Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} =  {
 +
  'Action' => 'AgentTicketPriority',
 +
  'Description' => 'Change the ticket priority',
 +
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Priority',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###310-FreeText
 +
|description=Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} =  {
 +
  'Action' => 'AgentTicketFreeText',
 +
  'Description' => 'Change the free fields for this ticket',
 +
  'Link' => 'Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Free Fields',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###320-Link
 +
|description=Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} =  {
 +
  'Action' => 'AgentLinkObject',
 +
  'Description' => 'Link this ticket to other objects',
 +
  'Link' => 'Action=AgentLinkObject;SourceObject=Ticket;SourceKey=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Link',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###400-Owner
 +
|description=Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} =  {
 +
  'Action' => 'AgentTicketOwner',
 +
  'Description' => 'Change the owner for this ticket',
 +
  'Link' => 'Action=AgentTicketOwner;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Owner',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###410-Responsible
 +
|description=Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} =  {
 +
  'Action' => 'AgentTicketResponsible',
 +
  'Description' => 'Change the responsible person for this ticket',
 +
  'Link' => 'Action=AgentTicketResponsible;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
 +
  'Name' => 'Responsible',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###420-Customer
 +
|description=Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} =  {
 +
  'Action' => 'AgentTicketCustomer',
 +
  'Description' => 'Change the customer for this ticket',
 +
  'Link' => 'Action=AgentTicketCustomer;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Customer',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###420-Note
 +
|description=Shows a link in the menu to add a note in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} =  {
 +
  'Action' => 'AgentTicketNote',
 +
  'Description' => 'Add a note to this ticket',
 +
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Note',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###430-Merge
 +
|description=Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} =  {
 +
  'Action' => 'AgentTicketMerge',
 +
  'Description' => 'Merge into a different ticket',
 +
  'Link' => 'Action=AgentTicketMerge;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Merge',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###440-Pending
 +
|description=Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} =  {
 +
  'Action' => 'AgentTicketPending',
 +
  'Description' => 'Set this ticket to pending',
 +
  'Link' => 'Action=AgentTicketPending;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Pending',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###448-Watch
 +
|description=Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} =  {
 +
  'Action' => 'AgentTicketWatcher',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
 +
  'Name' => 'Watch',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###450-Close
 +
|description=Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} =  {
 +
  'Action' => 'AgentTicketClose',
 +
  'Description' => 'Close this ticket',
 +
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Close',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###460-Delete
 +
|description=Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} =  {
 +
  'Action' => 'AgentTicketMove',
 +
  'Description' => 'Delete this ticket',
 +
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Delete',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MenuModule###470-Spam
 +
|description=Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} =  {
 +
  'Action' => 'AgentTicketMove',
 +
  'Description' => 'Mark as Spam!',
 +
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Spam',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::MenuModulePre ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###100-Lock
 +
|description=Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} =  {
 +
  'Action' => 'AgentTicketLock',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
 +
  'Name' => 'Lock',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###200-Zoom
 +
|description=Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} =  {
 +
  'Action' => 'AgentTicketZoom',
 +
  'Description' => 'Look into a ticket!',
 +
  'Link' => 'Action=AgentTicketZoom;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Zoom',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###210-History
 +
|description=Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =  {
 +
  'Action' => 'AgentTicketHistory',
 +
  'Description' => 'Shows the ticket history!',
 +
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'History',
 +
  'PopupType' => 'TicketHistory',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###300-Priority
 +
|description=Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} =  {
 +
  'Action' => 'AgentTicketPriority',
 +
  'Description' => 'Change the ticket priority!',
 +
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Priority',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###420-Note
 +
|description=Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} =  {
 +
  'Action' => 'AgentTicketNote',
 +
  'Description' => 'Add a note to this ticket',
 +
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Note',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###440-Close
 +
|description=Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} =  {
 +
  'Action' => 'AgentTicketClose',
 +
  'Description' => 'Close this ticket',
 +
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Close',
 +
  'PopupType' => 'TicketAction',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###445-Move
 +
|description=Shows a link in the menu to move a ticket in every ticket overview of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'445-Move'} =  {
 +
  'Action' => 'AgentTicketMove',
 +
  'Description' => 'Change queue!',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuMove',
 +
  'Name' => 'Move'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###450-Delete
 +
|description=Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} =  {
 +
  'Action' => 'AgentTicketMove',
 +
  'Description' => 'Delete this ticket',
 +
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Delete',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PreMenuModule###460-Spam
 +
|description=Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::MenuModulePre
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} =  {
 +
  'Action' => 'AgentTicketMove',
 +
  'Description' => 'Mark as Spam!',
 +
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
 +
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
 +
  'Name' => 'Spam',
 +
  'PopupType' => '',
 +
  'Target' => ''
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewBounce ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBounce###Permission
 +
|description=Required permissions to use the ticket bounce screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBounce
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBounce###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBounce
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBounce###StateDefault
 +
|description=Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBounce
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBounce###StateType
 +
|description=Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBounce
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} =  [
 +
  'open',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::BounceText
 +
|description=Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBounce
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewBulk ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###RequiredLock
 +
|description=Automatically lock and set owner to current Agent after selecting for an Bulk Action.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###Owner
 +
|description=Sets the ticket owner in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###State
 +
|description=If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} =  [
 +
  'open',
 +
  'closed',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###Priority
 +
|description=Shows the ticket priority options in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket bulk screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketBulk###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewBulk
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} =  {
 +
  'note-external' => '1',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewClose ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Permission
 +
|description=Required permissions to use the close ticket screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###RequiredLock
 +
|description=Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###TicketType
 +
|description=Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Service
 +
|description=Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Owner
 +
|description=Sets the ticket owner in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Responsible
 +
|description=Sets the responsible agent of the ticket in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###State
 +
|description=If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} =  [
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Note
 +
|description=Allows adding notes in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Subject
 +
|description=Sets the default subject for notes added in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Body
 +
|description=Sets the default body text for notes added in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
 +
|description=Defines the default type of the note in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
 +
  'note-external' => '0',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Priority
 +
|description=Shows the ticket priority options in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###PriorityDefault
 +
|description=Defines the default ticket priority in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###Title
 +
|description=Shows the title fields in the close ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###TicketFreeText
 +
|description=Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###TicketFreeTime
 +
|description=Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###ArticleFreeText
 +
|description=Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###HistoryType
 +
|description=Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketClose###HistoryComment
 +
|description=Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewClose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewCompose ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###Permission
 +
|description=Required permissions to use the ticket compose screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###StateDefault
 +
|description=Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###StateType
 +
|description=Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} =  [
 +
  'open',
 +
  'closed',
 +
  'pending auto',
 +
  'pending reminder'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ResponseFormat
 +
|description=Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ResponseFormat'} =  '$QData{"Salutation"}
 +
$QData{"StdResponse"}
 +
$QData{"Signature"}
 +
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
 +
$QData{"Body"}
 +
';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::Quote
 +
|description=Defines the used character for email quotes in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::Quote'} =  '>';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ComposeAddCustomerAddress
 +
|description=Adds customers email addresses to recipients in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ComposeReplaceSenderAddress
 +
|description=Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ComposeExcludeCcRecipients
 +
|description=Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###TicketFreeText
 +
|description=Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCompose###ArticleFreeText
 +
|description=Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCompose
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewCustomer ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCustomer###Permission
 +
|description=Required permissions to change the customer of a ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCustomer
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketCustomer###RequiredLock
 +
|description=Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewCustomer
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewEmailNew ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###Priority
 +
|description=Sets the default priority for new email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###ArticleType
 +
|description=Sets the default article type for new email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###SenderType
 +
|description=Sets the default sender type for new email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###Subject
 +
|description=Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###Body
 +
|description=Sets the default text for new email tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###StateDefault
 +
|description=Sets the default next ticket state, after the creation of an email ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###StateType
 +
|description=Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} =  [
 +
  'open',
 +
  'pending auto',
 +
  'pending reminder',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###TicketFreeText
 +
|description=Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###TicketFreeTime
 +
|description=Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###ArticleFreeText
 +
|description=Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###HistoryType
 +
|description=Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEmail###HistoryComment
 +
|description=Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEmailNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewEscalation ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
 +
|description=Shows all open tickets (even if they are locked) in the escalation view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEscalation
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEscalation
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketEscalationView###Order::Default
 +
|description=Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewEscalation
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewForward ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###Permission
 +
|description=Required permissions to use the ticket forward screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###StateDefault
 +
|description=Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###StateType
 +
|description=Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} =  [
 +
  'open',
 +
  'closed',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
 +
|description=Defines the default type of forwarded message in the ticket forward screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###ArticleTypes
 +
|description=Specifies the different article types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} =  [
 +
  'email-external',
 +
  'email-internal'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###TicketFreeText
 +
|description=Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketForward###ArticleFreeText
 +
|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewForward
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewFreeText ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Permission
 +
|description=Required permissions to use the ticket free text screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###TicketType
 +
|description=Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Service
 +
|description=Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Owner
 +
|description=Sets the ticket owner in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###State
 +
|description=If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} =  [
 +
  'open',
 +
  'closed',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Note
 +
|description=Allows adding notes in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Subject
 +
|description=Defines the default subject of a note in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Body
 +
|description=Defines the default body of a note in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} =  {
 +
  'note-external' => '1',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Priority
 +
|description=Shows the ticket priority options in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###Title
 +
|description=Shows the title fields in the ticket free text screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###TicketFreeText
 +
|description=Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} =  {
 +
  '1' => '1',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '1',
 +
  '3' => '1',
 +
  '4' => '1',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
 +
|description=Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###HistoryType
 +
|description=Defines the history type for the ticket free text screen action, which gets used for ticket history.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketFreeText###HistoryComment
 +
|description=Defines the history comment for the ticket free text screen action, which gets used for ticket history.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewFreeText
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewHistory ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::HistoryOrder
 +
|description=Shows the ticket history (reverse ordered) in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewHistory
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewMailbox ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketLockedView###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketLockedView###Order::Default
 +
|description=Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsibleView###Order::Default
 +
|description=Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketWatchView###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketWatchView###Order::Default
 +
|description=Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMailbox
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewMerge ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMerge###Permission
 +
|description=Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMerge
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMerge###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMerge
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MergeText
 +
|description=When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMerge
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AutomaticMergeText
 +
|description=When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMerge
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewMove ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::MoveType
 +
|description=Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::MoveType'} =  'form';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###State
 +
|description=Allows to set a new ticket state in the move ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::DefaultNextMoveStateType
 +
|description=Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::DefaultNextMoveStateType'} =  [
 +
  'open',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###Priority
 +
|description=Shows the ticket priority options in the move ticket screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###TicketFreeText
 +
|description=Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###TicketFreeTime
 +
|description=Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###NextScreen
 +
|description=Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'NextScreen'} =  'LastScreenView';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###Subject
 +
|description=Sets the default subject for notes added in the ticket move screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} =  '$Text{"Change Queue"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketMove###Body
 +
|description=Sets the default body text for notes added in the ticket move screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewMove
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} =  '';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewNote ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Permission
 +
|description=Required permissions to use the ticket note screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###TicketType
 +
|description=Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Service
 +
|description=Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Owner
 +
|description=Sets the ticket owner in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###State
 +
|description=If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} =  [
 +
  'open',
 +
  'closed',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Note
 +
|description=Allows adding notes in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Subject
 +
|description=Sets the default subject for notes added in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Body
 +
|description=Sets the default body text for notes added in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} =  {
 +
  'note-external' => '1',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Priority
 +
|description=Shows the ticket priority options in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###Title
 +
|description=Shows the title fields in the ticket note screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###TicketFreeText
 +
|description=Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###ArticleFreeText
 +
|description=Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###HistoryType
 +
|description=Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketNote###HistoryComment
 +
|description=Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewNote
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewOwner ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Permission
 +
|description=Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###TicketType
 +
|description=Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Service
 +
|description=Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Owner
 +
|description=Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###State
 +
|description=If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} =  [
 +
  'open',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Note
 +
|description=Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Subject
 +
|description=Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Body
 +
|description=Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} =  {
 +
  'note-external' => '0',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Priority
 +
|description=Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###Title
 +
|description=Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###TicketFreeText
 +
|description=Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###ArticleFreeText
 +
|description=Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###HistoryType
 +
|description=Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketOwner###HistoryComment
 +
|description=Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewOwner
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewPending ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Permission
 +
|description=Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###TicketType
 +
|description=Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Service
 +
|description=Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Owner
 +
|description=Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###State
 +
|description=If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} =  [
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Note
 +
|description=Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Subject
 +
|description=Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Body
 +
|description=Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} =  {
 +
  'note-external' => '0',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Priority
 +
|description=Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###Title
 +
|description=Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###TicketFreeText
 +
|description=Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###ArticleFreeText
 +
|description=Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###HistoryType
 +
|description=Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPending###HistoryComment
 +
|description=Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPending
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewPhoneNew ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###Priority
 +
|description=Sets the default priority for new phone tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###ArticleType
 +
|description=Sets the default article type for new phone tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###SenderType
 +
|description=Sets the default sender type for new phone ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###Subject
 +
|description=Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###Body
 +
|description=Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###StateDefault
 +
|description=Sets the default next state for new phone tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###StateType
 +
|description=Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} =  [
 +
  'open',
 +
  'pending auto',
 +
  'pending reminder',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###TicketFreeText
 +
|description=Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###TicketFreeTime
 +
|description=Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###ArticleFreeText
 +
|description=Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###HistoryType
 +
|description=Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###HistoryComment
 +
|description=Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhone###SplitLinkType
 +
|description=Sets the default link type of splitted tickets in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} =  {
 +
  'Direction' => 'Target',
 +
  'LinkType' => 'ParentChild'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewPhoneOutbound ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###Permission
 +
|description=Required permissions to use the ticket phone outbound screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
 +
|description=Defines the default type of the note in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
 +
|description=Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###Subject
 +
|description=Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###Body
 +
|description=Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###State
 +
|description=Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###StateType
 +
|description=Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} =  [
 +
  'open',
 +
  'pending auto',
 +
  'pending reminder',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
 +
|description=Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
 +
|description=Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
 +
|description=Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
 +
|description=Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPhoneOutbound
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewPriority ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Permission
 +
|description=Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###TicketType
 +
|description=Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Service
 +
|description=Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Owner
 +
|description=Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###State
 +
|description=If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} =  [
 +
  'open',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Note
 +
|description=Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Subject
 +
|description=Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Body
 +
|description=Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} =  {
 +
  'note-external' => '0',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Priority
 +
|description=Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###Title
 +
|description=Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###TicketFreeText
 +
|description=Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###ArticleFreeText
 +
|description=Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###HistoryType
 +
|description=Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketPriority###HistoryComment
 +
|description=Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewPriority
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewQueue ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###StripEmptyLines
 +
|description=Strips empty lines on the ticket preview in the queue view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
 +
|description=Shows all both ro and rw queues in the queue view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###HighlightAge1
 +
|description=Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###HighlightAge2
 +
|description=Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###Blink
 +
|description=Activates a blinking mechanism of the queue that contains the oldest ticket.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###QueueSort
 +
|description=Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} =  {
 +
  '3' => '0',
 +
  '7' => '1'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###SortBy::Default
 +
|description=Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketQueue###Order::Default
 +
|description=Defines the default sort order for all queues in the queue view, after priority sort.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewQueue
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewResponsible ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Permission
 +
|description=Required permissions to use the ticket responsible screen in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###RequiredLock
 +
|description=Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###TicketType
 +
|description=Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Service
 +
|description=Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Owner
 +
|description=Sets the ticket owner in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
 +
|description=Sets if ticket owner must be selected by the agent.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Responsible
 +
|description=Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###State
 +
|description=If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###StateType
 +
|description=Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} =  [
 +
  'open',
 +
  'pending reminder',
 +
  'pending auto'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###StateDefault
 +
|description=Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Note
 +
|description=Allows adding notes in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Subject
 +
|description=Sets the default subject for notes added in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Body
 +
|description=Sets the default body text for notes added in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
 +
|description=Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###InformAgent
 +
|description=Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
 +
|description=Defines the default type of the note in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###ArticleTypes
 +
|description=Specifies the different note types that will be used in the system.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} =  {
 +
  'note-external' => '0',
 +
  'note-internal' => '1',
 +
  'note-report' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Priority
 +
|description=Shows the ticket priority options in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###PriorityDefault
 +
|description=Defines the default ticket priority in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###Title
 +
|description=Shows the title fields in the ticket responsible screen of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###TicketFreeText
 +
|description=Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
 +
|description=Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###HistoryType
 +
|description=Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketResponsible###HistoryComment
 +
|description=Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewResponsible
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewSearch ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
 +
|description=Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SearchLimit
 +
|description=Maximum number of tickets to be displayed in the result of a search in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SearchPageShown
 +
|description=Number of tickets to be displayed in each page of a search result in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
 +
|description=Number of lines (per ticket) that are shown by the search utility in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###TicketFreeText
 +
|description=Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} =  {
 +
  '1' => '1',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '1',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Order::Default
 +
|description=Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
 +
|description=Exports the whole article tree in search result (it can affect the system performance).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###SearchCSVData
 +
|description=Data used to export the search result in CSV format.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} =  [
 +
  'TicketNumber',
 +
  'Age',
 +
  'Created',
 +
  'Closed',
 +
  'FirstLock',
 +
  'FirstResponse',
 +
  'State',
 +
  'Priority',
 +
  'Queue',
 +
  'Lock',
 +
  'Owner',
 +
  'UserFirstname',
 +
  'UserLastname',
 +
  'CustomerID',
 +
  'CustomerName',
 +
  'From',
 +
  'Subject',
 +
  'AccountedTime',
 +
  'TicketFreeKey1',
 +
  'TicketFreeText1',
 +
  'TicketFreeKey2',
 +
  'TicketFreeText2',
 +
  'TicketFreeKey3',
 +
  'TicketFreeText3',
 +
  'TicketFreeKey4',
 +
  'TicketFreeText4',
 +
  'TicketFreeKey5',
 +
  'TicketFreeText5',
 +
  'TicketFreeKey6',
 +
  'TicketFreeText6',
 +
  'TicketFreeKey7',
 +
  'TicketFreeText7',
 +
  'TicketFreeKey8',
 +
  'TicketFreeText8',
 +
  'TicketFreeTime1',
 +
  'TicketFreeTime2',
 +
  'TicketFreeTime3',
 +
  'TicketFreeTime4',
 +
  'TicketFreeTime5',
 +
  'TicketFreeTime6',
 +
  'ArticleTree',
 +
  'SolutionInMin',
 +
  'SolutionDiffInMin',
 +
  'FirstResponseInMin',
 +
  'FirstResponseDiffInMin'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
 +
|description=Includes article create times in the ticket search of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###Title
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###From
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###To
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###Cc
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###Subject
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###Body
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
 +
|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
 +
|description=Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16
 +
|description=Defines the default shown ticket search attribute for ticket search screen.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} =  [];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
 +
|description=Exports the whole article tree in search result (it can affect the system performance).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} =  '0';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewStatus ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
 +
|description=Shows all open tickets (even if they are locked) in the status view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewStatus
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketStatusView###SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in the status view of the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewStatus
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::AgentTicketStatusView###Order::Default
 +
|description=Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewStatus
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';</pre>
 +
}}
 +
=== Frontend::Agent::Ticket::ViewZoom ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::PlainView
 +
|description=Shows a link to see a zoomed email ticket in plain text.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::PlainView'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ZoomExpand
 +
|description=Shows all the articles of the ticket (expanded) in the zoom view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ZoomExpand'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ZoomExpandSort
 +
|description=Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ZoomAttachmentDisplayCount
 +
|description=Shows a count of icons in the ticket zoom, if the article has attachments.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '20';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::ZoomTimeDisplay
 +
|description=Displays the accounted time for an article in the ticket zoom view.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::ZoomTimeDisplay'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::TicketArticleFilter
 +
|description=Activates the article filter in the zoom view to specify which articles should be shown.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::HTMLArticleHeightDefault
 +
|description=Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::HTMLArticleHeightMax
 +
|description=Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::ZoomRichTextForce
 +
|description=Show article as rich text even if rich text writing is disabled.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';</pre>
 +
}}
 +
=== Frontend::Agent::TicketOverview ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::Overview###Small
 +
|description=Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::TicketOverview
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::Overview'}->{'Small'} =  {
 +
  'CustomerInfo' => '1',
 +
  'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
 +
  'Name' => 'Small',
 +
  'NameShort' => 'S'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::OverviewSmall###ColumnHeader
 +
|description=Shows either the last customer article's subject or the ticket title in the small format overview.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::TicketOverview
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::Overview###Medium
 +
|description=Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::TicketOverview
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::Overview'}->{'Medium'} =  {
 +
  'CustomerInfo' => '0',
 +
  'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
 +
  'Name' => 'Medium',
 +
  'NameShort' => 'M',
 +
  'TicketActionsPerTicket' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::Overview###Preview
 +
|description=Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::TicketOverview
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::Overview'}->{'Preview'} =  {
 +
  'CustomerInfo' => '0',
 +
  'CustomerInfoMaxSize' => '18',
 +
  'DefaultPreViewLines' => '18',
 +
  'DefaultViewNewLine' => '90',
 +
  'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
 +
  'Name' => 'Preview',
 +
  'NameShort' => 'L',
 +
  'StripEmptyLines' => '0',
 +
  'TicketActionsPerTicket' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Agent::ToolBarModule ===
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
 +
|description=Toolbar Item for a shortcut.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'1-Ticket::AgentTicketQueue'} =  {
 +
  'AccessKey' => 'q',
 +
  'Action' => 'AgentTicketQueue',
 +
  'CssClass' => 'QueueView',
 +
  'Link' => 'Action=AgentTicketQueue',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
 +
  'Name' => 'Queue view',
 +
  'Priority' => '1010010'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
 +
|description=Toolbar Item for a shortcut.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'2-Ticket::AgentTicketStatus'} =  {
 +
  'AccessKey' => 'o',
 +
  'Action' => 'AgentTicketStatusView',
 +
  'CssClass' => 'StatusView',
 +
  'Link' => 'Action=AgentTicketStatusView',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
 +
  'Name' => 'Status view',
 +
  'Priority' => '1010020'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
 +
|description=Toolbar Item for a shortcut.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'3-Ticket::AgentTicketEscalation'} =  {
 +
  'AccessKey' => 'w',
 +
  'Action' => 'AgentTicketEscalationView',
 +
  'CssClass' => 'EscalationView',
 +
  'Link' => 'Action=AgentTicketEscalationView',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
 +
  'Name' => 'Escalation view',
 +
  'Priority' => '1010030'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
 +
|description=Toolbar Item for a shortcut.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'4-Ticket::AgentTicketPhone'} =  {
 +
  'AccessKey' => 'l',
 +
  'Action' => 'AgentTicketPhone',
 +
  'CssClass' => 'PhoneTicket',
 +
  'Link' => 'Action=AgentTicketPhone',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
 +
  'Name' => 'New phone ticket',
 +
  'Priority' => '1020010'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
 +
|description=Toolbar Item for a shortcut.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'5-Ticket::AgentTicketEmail'} =  {
 +
  'AccessKey' => 'l',
 +
  'Action' => 'AgentTicketEmail',
 +
  'CssClass' => 'EmailTicket',
 +
  'Link' => 'Action=AgentTicketEmail',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
 +
  'Name' => 'New email ticket',
 +
  'Priority' => '1020020'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###6-Ticket::TicketResponsible
 +
|description=Agent interface notification module to see the number of tickets an agent is responsible for.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'6-Ticket::TicketResponsible'} =  {
 +
  'CssClass' => 'Responsible',
 +
  'CssClassNew' => 'Responsible New',
 +
  'CssClassReached' => 'Responsible Reached',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarTicketResponsible',
 +
  'Priority' => '1030010'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###7-Ticket::TicketWatcher
 +
|description=Agent interface notification module to see the number of watched tickets.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'7-Ticket::TicketWatcher'} =  {
 +
  'CssClass' => 'Watcher',
 +
  'CssClassNew' => 'Watcher New',
 +
  'CssClassReached' => 'Watcher Reached',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarTicketWatcher',
 +
  'Priority' => '1030020'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###8-Ticket::TicketLocked
 +
|description=Agent interface notification module to check the used charset.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'8-Ticket::TicketLocked'} =  {
 +
  'CssClass' => 'Locked',
 +
  'CssClassNew' => 'Locked New',
 +
  'CssClassReached' => 'Locked Reached',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarTicketLocked',
 +
  'Priority' => '1030030'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
 +
|description=Agent interface module to access search profiles via nav bar.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'9-Ticket::TicketSearchProfile'} =  {
 +
  'Block' => 'ToolBarSearchProfile',
 +
  'Description' => 'Search-Template',
 +
  'MaxWidth' => '40',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile',
 +
  'Name' => 'Search-Template',
 +
  'Priority' => '1990010'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
 +
|description=Agent interface module to access fulltext search via nav bar.
 +
|group=Ticket
 +
|subgroup=Frontend::Agent::ToolBarModule
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::ToolBarModule'}->{'10-Ticket::TicketSearchFulltext'} =  {
 +
  'Block' => 'ToolBarSearchFulltext',
 +
  'CSS' => 'Core.Agent.Toolbar.FulltextSearch.css',
 +
  'Description' => 'Fulltext-Search',
 +
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchFulltext',
 +
  'Name' => 'Fulltext-Search',
 +
  'Priority' => '1990020',
 +
  'Size' => '10'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketOverviewSortable
 +
|description=Controls if customers have the ability to sort their tickets.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::TicketOverviewCustomEmptyText
 +
|description=Custom text for the page shown to customers that have no tickets yet.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'} =  {
 +
  'Button' => 'Create your first ticket',
 +
  'Text' => 'Please click the button below to create your first ticket.',
 +
  'Title' => 'Welcome!'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer ===
 +
{{otrs/ConfigTable
 +
|key=User::Item###9-OpenTickets
 +
|description=Customer item (icon) which shows the open tickets of this customer as info block.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Frontend::CustomerUser::Item'}->{'9-OpenTickets'} =  {
 +
  'Action' => 'AgentTicketSearch',
 +
  'Attributes' => 'StateType=Open;',
 +
  'CSS' => 'Core.Agent.CustomerUser.OpenTicket.css',
 +
  'CSSClassNoOpenTicket' => 'NoOpenTicket',
 +
  'CSSClassOpenTicket' => 'OpenTicket',
 +
  'Module' => 'Kernel::Output::HTML::CustomerUserGenericTicket',
 +
  'Subaction' => 'Search',
 +
  'Target' => '_blank',
 +
  'Text' => 'Open Tickets'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::CommonObject###QueueObject
 +
|description=Path of the file that stores all the settings for the QueueObject object for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::CommonObject###TicketObject
 +
|description=Path of the file that stores all the settings for the TicketObject for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::CommonParam###Action
 +
|description=Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::CommonParam###TicketID
 +
|description=Default ticket ID used by the system in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';</pre>
 +
}}
 +
=== Frontend::Customer::ModuleMetaHead ===
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::HeaderMetaModule###2-TicketSearch
 +
|description=Module to generate html OpenSearch profile for short ticket search in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleMetaHead
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
 +
  'Action' => 'CustomerTicketSearch',
 +
  'Module' => 'Kernel::Output::HTML::CustomerHeaderMetaTicketSearch'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer::ModuleRegistration ===
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketOverView
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} =  {
 +
  'Description' => 'Overview of customer tickets',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'm',
 +
      'Block' => '',
 +
      'Description' => 'My Tickets',
 +
      'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets',
 +
      'LinkOption' => '',
 +
      'Name' => 'My Tickets',
 +
      'NavBar' => '',
 +
      'Prio' => '110',
 +
      'Type' => ''
 +
    },
 +
    {
 +
      'AccessKey' => 'c',
 +
      'Block' => '',
 +
      'Description' => 'Company Tickets',
 +
      'Link' => 'Action=CustomerTicketOverView;Subaction=CompanyTickets',
 +
      'LinkOption' => '',
 +
      'Name' => 'Company Tickets',
 +
      'NavBar' => '',
 +
      'Prio' => '120',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Overview'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketMessage
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} =  {
 +
  'Description' => 'Create tickets',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 'n',
 +
      'Block' => '',
 +
      'Description' => 'Create new Ticket',
 +
      'Link' => 'Action=CustomerTicketMessage',
 +
      'LinkOption' => '',
 +
      'Name' => 'New Ticket',
 +
      'NavBar' => '',
 +
      'Prio' => '100',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'New Ticket'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketZoom
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} =  {
 +
  'Description' => 'Ticket zoom view',
 +
  'Loader' => {
 +
    'JavaScript' => [
 +
      'Core.Customer.TicketZoom.js',
 +
      'Core.UI.Popup.js'
 +
    ]
 +
  },
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Zoom'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketPrint
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} =  {
 +
  'Description' => 'Customer Ticket Print Module',
 +
  'NavBarName' => '',
 +
  'Title' => 'Print'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerZoom
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} =  {
 +
  'Description' => 'compat mod',
 +
  'NavBarName' => '',
 +
  'Title' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketAttachment
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} =  {
 +
  'Description' => 'To download attachments',
 +
  'NavBarName' => '',
 +
  'Title' => ''
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerFrontend::Module###CustomerTicketSearch
 +
|description=Frontend module registration for the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::ModuleRegistration
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} =  {
 +
  'Description' => 'Customer ticket search',
 +
  'NavBar' => [
 +
    {
 +
      'AccessKey' => 's',
 +
      'Block' => '',
 +
      'Description' => 'Search',
 +
      'Link' => 'Action=CustomerTicketSearch',
 +
      'LinkOption' => '',
 +
      'Name' => 'Search',
 +
      'NavBar' => '',
 +
      'Prio' => '300',
 +
      'Type' => ''
 +
    }
 +
  ],
 +
  'NavBarName' => 'Ticket',
 +
  'Title' => 'Search'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer::Preferences ===
 +
{{otrs/ConfigTable
 +
|key=CustomerPreferencesGroups###ShownTickets
 +
|description=Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'User Profile',
 +
  'Data' => {
 +
    '15' => '15',
 +
    '20' => '20',
 +
    '25' => '25',
 +
    '30' => '30'
 +
  },
 +
  'DataSelected' => '25',
 +
  'Key' => 'Max. displayed tickets',
 +
  'Label' => 'Number of displayed tickets',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserShowTickets',
 +
  'Prio' => '4000'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerPreferencesGroups###RefreshTime
 +
|description=Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Preferences
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} =  {
 +
  'Active' => '1',
 +
  'Column' => 'User Profile',
 +
  'Data' => {
 +
    '' => 'off',
 +
    '10' => '10 minutes',
 +
    '15' => '15 minutes',
 +
    '2' => ' 2 minutes',
 +
    '5' => ' 5 minutes',
 +
    '7' => ' 7 minutes'
 +
  },
 +
  'DataSelected' => '',
 +
  'Key' => 'Refresh interval',
 +
  'Label' => 'Ticket overview',
 +
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
 +
  'PrefKey' => 'UserRefreshTime',
 +
  'Prio' => '4000'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer::Ticket::ViewNew ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
 +
|description=Determines the next screen after new customer ticket in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###Priority
 +
|description=Allows customers to set the ticket priority in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###PriorityDefault
 +
|description=Defines the default priority of new customer tickets in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###Queue
 +
|description=Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###QueueDefault
 +
|description=Defines the default queue for new customer tickets in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} =  'Postmaster';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###Service
 +
|description=Allows customers to set the ticket service in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###SLA
 +
|description=Allows customers to set the ticket SLA in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###StateDefault
 +
|description=Defines the default state of new customer tickets in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###ArticleType
 +
|description=Defines the default type for article in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###SenderType
 +
|description=Sender type for new tickets from the customer inteface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###HistoryType
 +
|description=Defines the default history type in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###HistoryComment
 +
|description=Comment for new history entries in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerPanelSelectionType
 +
|description=Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerPanelSelectionType'} =  'Queue';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerPanelSelectionString
 +
|description=Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'CustomerPanelSelectionString'} =  '<Queue>';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerPanelOwnSelection
 +
|description=Determines which queues will be valid for ticket's recepients in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'CustomerPanelOwnSelection'} =  {
 +
  'Junk' => 'First Queue',
 +
  'Misc' => 'Second Queue'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=CustomerPanel::NewTicketQueueSelectionModule
 +
|description=Module for To-selection in new ticket screen in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###TicketFreeText
 +
|description=Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketMessage###ArticleFreeText
 +
|description=Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewNew
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Customer::Ticket::ViewSearch ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomerTicketSearch::SearchLimit
 +
|description=Maximum number of tickets to be displayed in the result of a search in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomerTicketSearch::SearchPageShown
 +
|description=Number of tickets to be displayed in each page of a search result in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomerTicketSearch::SortBy::Default
 +
|description=Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::CustomerTicketSearch::Order::Default
 +
|description=Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
 +
|description=Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketSearch###TicketFreeText
 +
|description=Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} =  {
 +
  '1' => '0',
 +
  '10' => '0',
 +
  '11' => '0',
 +
  '12' => '0',
 +
  '13' => '0',
 +
  '14' => '0',
 +
  '15' => '0',
 +
  '16' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0',
 +
  '7' => '0',
 +
  '8' => '0',
 +
  '9' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
 +
|description=Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=0
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} =  {
 +
  '1' => '0',
 +
  '2' => '0',
 +
  '3' => '0',
 +
  '4' => '0',
 +
  '5' => '0',
 +
  '6' => '0'
 +
};</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketSearch###SearchCSVData
 +
|description=Data used to export the search result in CSV format.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewSearch
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchCSVData'} =  [
 +
  'TicketNumber',
 +
  'Age',
 +
  'Created',
 +
  'Closed',
 +
  'State',
 +
  'Priority',
 +
  'Lock',
 +
  'CustomerID',
 +
  'CustomerName',
 +
  'From',
 +
  'Subject'
 +
];</pre>
 +
}}
 +
=== Frontend::Customer::Ticket::ViewZoom ===
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
 +
|description=Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###ArticleType
 +
|description=Defines the default type of the note in the ticket zoom screen of the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###SenderType
 +
|description=Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###HistoryType
 +
|description=Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###HistoryComment
 +
|description=Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###Priority
 +
|description=Allows customers to change the ticket priority in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###PriorityDefault
 +
|description=Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###State
 +
|description=Allows choosing the next compose state for customer tickets in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###StateDefault
 +
|description=Defines the default next state for a ticket after customer follow up in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###StateType
 +
|description=Defines the next possible states for customer tickets in the customer interface.
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} =  [
 +
  'open',
 +
  'closed'
 +
];</pre>
 +
}}
 +
{{otrs/ConfigTable
 +
|key=Ticket::Frontend::CustomerTicketZoom###AttributesView
 +
|description=Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
 +
|group=Ticket
 +
|subgroup=Frontend::Customer::Ticket::ViewZoom
 +
|valid=1
 +
|required=1
 +
|config=<pre>$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'AttributesView'} =  {
 +
  'ArticleFreeText1' => '0',
 +
  'ArticleFreeText2' => '0',
 +
  'ArticleFreeText3' => '0',
 +
  'Priority' => '1',
 +
  'Queue' => '1',
 +
  'SLA' => '0',
 +
  'Service' => '0',
 +
  'State' => '1',
 +
  'TicketFreeText1' => '0',
 +
  'TicketFreeText10' => '0',
 +
  'TicketFreeText11' => '0',
 +
  'TicketFreeText12' => '0',
 +
  'TicketFreeText13' => '0',
 +
  'TicketFreeText14' => '0',
 +
  'TicketFreeText15' => '0',
 +
  'TicketFreeText16' => '0',
 +
  'TicketFreeText2' => '0',
 +
  'TicketFreeText3' => '0',
 +
  'TicketFreeText4' => '0',
 +
  'TicketFreeText5' => '0',
 +
  'TicketFreeText6' => '0',
 +
  'TicketFreeText7' => '0',
 +
  'TicketFreeText8' => '0',
 +
  'TicketFreeText9' => '0',
 +
  'TicketFreeTime1' => '0',
 +
  'TicketFreeTime2' => '0',
 +
  'TicketFreeTime3' => '0',
 +
  'TicketFreeTime4' => '0',
 +
  'TicketFreeTime5' => '0',
 +
  'TicketFreeTime6' => '0',
 +
  'Type' => '0'
 +
};</pre>
 +
}}
 +
=== Frontend::Queue::Preferences ===
 +
{{otrs/ConfigTable
 +
|key=QueuePreferences###Comment2
 +
|description=Parameters of the example queue attribute Comment2.
 +
|group=Ticket
 +
|subgroup=Frontend::Queue::Preferences
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'QueuePreferences'}->{'Comment2'} =  {
 +
  'Block' => 'TextArea',
 +
  'Cols' => '50',
 +
  'Desc' => 'Define the queue comment 2.',
 +
  'Label' => 'Comment2',
 +
  'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
 +
  'PrefKey' => 'Comment2',
 +
  'Rows' => '5'
 +
};</pre>
 +
}}
 +
=== Frontend::SLA::Preferences ===
 +
{{otrs/ConfigTable
 +
|key=SLAPreferences###Comment2
 +
|description=Parameters of the example SLA attribute Comment2.
 +
|group=Ticket
 +
|subgroup=Frontend::SLA::Preferences
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'SLAPreferences'}->{'Comment2'} =  {
 +
  'Block' => 'TextArea',
 +
  'Cols' => '50',
 +
  'Desc' => 'Define the sla comment 2.',
 +
  'Label' => 'Comment2',
 +
  'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
 +
  'PrefKey' => 'Comment2',
 +
  'Rows' => '5'
 +
};</pre>
 +
}}
 +
=== Frontend::Service::Preferences ===
 +
{{otrs/ConfigTable
 +
|key=ServicePreferences###Comment2
 +
|description=Parameters of the example service attribute Comment2.
 +
|group=Ticket
 +
|subgroup=Frontend::Service::Preferences
 +
|valid=0
 +
|required=0
 +
|config=<pre>$Self->{'ServicePreferences'}->{'Comment2'} =  {
 +
  'Block' => 'TextArea',
 +
  'Cols' => '50',
 +
  'Desc' => 'Define the service comment 2.',
 +
  'Label' => 'Comment2',
 +
  'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
 +
  'PrefKey' => 'Comment2',
 +
  'Rows' => '5'
};</pre>
};</pre>
}}
}}

Revision as of 05:54, 23 April 2011

Contents

Framework

Core

SecureMode
Description Value
Description: Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SecureMode'} =  '0';


Frontend::DebugMode
Description Value
Description: Enables or disable the debug mode over frontend interface.
Group: Framework
SubGroup: Core
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::DebugMode'} =  '0';


ConfigLevel
Description Value
Description: Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ConfigLevel'} =  '100';


ProductName
Description Value
Description: Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ProductName'} =  'OTRS';


SystemID
Description Value
Description: Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SystemID'} =  '10';


FQDN
Description Value
Description: Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'FQDN'} =  'yourhost.example.com';


HttpType
Description Value
Description: Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'HttpType'} =  'http';


ScriptAlias
Description Value
Description: Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ScriptAlias'} =  'otrs/';


AdminEmail
Description Value
Description: Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AdminEmail'} =  'admin@example.com';


Organization
Description Value
Description: If configured, all emails sent by the application will contain an X-Header with this organization or company name.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Organization'} =  'Example Company';


DefaultCharset
Description Value
Description: Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultCharset'} =  'utf-8';


DefaultLanguage
Description Value
Description: Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultLanguage'} =  'en';


DefaultUsedLanguages
Description Value
Description: Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultUsedLanguages'} =  {
  'ar_SA' => 'Arabic (Saudi Arabia)',
  'bg' => 'Bulgarian (Български)',
  'cs' => 'Czech (Česky)',
  'ct' => 'Català',
  'da' => 'Dansk',
  'de' => 'Deutsch',
  'el' => 'Greek (Ελληνικά)',
  'en' => 'English (United States)',
  'en_CA' => 'English (Canada)',
  'en_GB' => 'English (United Kingdom)',
  'es' => 'Español',
  'es_MX' => 'Español (México)',
  'et' => 'Eesti',
  'fa' => 'Persian (فارسى)',
  'fi' => 'Suomi',
  'fr' => 'Français',
  'hi' => 'Hindi',
  'hu' => 'Magyar',
  'it' => 'Italiano',
  'ja' => 'Japanese (日本&#x8a9e)',
  'lv' => 'Latvijas',
  'nb_NO' => 'Norsk bokmål',
  'nl' => 'Nederlands',
  'pl' => 'Polski',
  'pt' => 'Português',
  'pt_BR' => 'Português Brasileiro',
  'ru' => 'Russian (Русский)',
  'sk_SK' => 'Slovak (Slovenčina)',
  'sr_Cyrl' => 'Serbian Cyrillic (??????)',
  'sr_Latn' => 'Serbian Latin (Srpski)',
  'sv' => 'Svenska',
  'tr' => 'Türkçe',
  'uk' => 'Ukrainian (Українська)',
  'vi_VN' => 'Vietnam (ViɆt Nam)',
  'zh_CN' => 'Chinese (Sim.) (简体中文)',
  'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};


DefaultTheme
Description Value
Description: Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultTheme'} =  'Standard';


DefaultTheme::HostBased
Description Value
Description: It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DefaultTheme::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeTheme1',
  'host2\\.example\\.com' => 'SomeTheme2'
};


CheckMXRecord
Description Value
Description: Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckMXRecord'} =  '1';


CheckMXRecord::Nameserver
Description Value
Description: Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';


CheckEmailAddresses
Description Value
Description: Makes the application check the syntax of email addresses.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailAddresses'} =  '1';


CheckEmailValidAddress
Description Value
Description: Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';


CheckEmailInvalidAddress
Description Value
Description: Defines a regular expression that filters all email addresses that should not be used in the application.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';


CGILogPrefix
Description Value
Description: Specifies the text that should appear in the log file to denote a CGI script entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CGILogPrefix'} =  'OTRS-CGI';


DemoSystem
Description Value
Description: Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DemoSystem'} =  '0';


SwitchToUser
Description Value
Description: Allows the administrators to login as other users, via the users administration panel.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SwitchToUser'} =  '0';


NotificationSenderName
Description Value
Description: Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSenderName'} =  'OTRS Notification Master';


NotificationSenderEmail
Description Value
Description: Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';


System::Customer::Permission
Description Value
Description: Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group: Framework
SubGroup: Core
Valid: 1
Required: 1
Config-Setting: 
$Self->{'System::Customer::Permission'} =  [
  'ro',
  'rw'
];


LanguageDebug
Description Value
Description: Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LanguageDebug'} =  '0';


Secure::DisableBanner
Description Value
Description: If enabled, the OTRS version tag will be removed from the HTTP headers.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Secure::DisableBanner'} =  '0';


StandardResponse2QueueByCreating
Description Value
Description: List of default StandardResponses which are assigned automatically to new Queues upon creation.
Group: Framework
SubGroup: Core
Valid: 0
Required: 0
Config-Setting: 
$Self->{'StandardResponse2QueueByCreating'} =  [
  ''
];


Core::LinkObject

LinkObject::ViewMode
Description Value
Description: Determines the way the linked objects are displayed in each zoom mask.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::ViewMode'} =  'Simple';


LinkObject::Type###Normal
Description Value
Description: Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::Type'}->{'Normal'} =  {
  'SourceName' => 'Normal',
  'TargetName' => 'Normal'
};


LinkObject::Type###ParentChild
Description Value
Description: Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LinkObject::Type'}->{'ParentChild'} =  {
  'SourceName' => 'Parent',
  'TargetName' => 'Child'
};


LinkObject::TypeGroup###0001
Description Value
Description: Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group: Framework
SubGroup: Core::LinkObject
Valid: 1
Required: 0
Config-Setting: 
$Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
  'Normal',
  'ParentChild'
];


Core::Log

LogModule
Description Value
Description: Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule'} =  'Kernel::System::Log::SysLog';


LogModule::SysLog::Facility
Description Value
Description: If "SysLog" was selected for LogModule, a special log facility can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::Facility'} =  'user';


LogModule::SysLog::LogSock
Description Value
Description: If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::LogSock'} =  'unix';


LogModule::SysLog::Charset
Description Value
Description: If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';


LogModule::LogFile
Description Value
Description: If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';


LogModule::LogFile::Date
Description Value
Description: Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group: Framework
SubGroup: Core::Log
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LogModule::LogFile::Date'} =  '0';


Core::MIME-Viewer

MIME-Viewer###application/excel
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';


MIME-Viewer###application/msword
Description Value
Description: Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';


MIME-Viewer###application/pdf
Description Value
Description: Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';


MIME-Viewer###text/xml
Description Value
Description: Specifies the path to the converter that allows the view of XML files, in the web interface.
Group: Framework
SubGroup: Core::MIME-Viewer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';


Core::MirrorDB

::DSN
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';


Core::MirrorDB

::User
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::User'} =  'some_user';


Core::MirrorDB

::Password
Description Value
Description: If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group: Framework
SubGroup: Core::MirrorDB
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Core::MirrorDB::Password'} =  'some_password';


Core::PDF

PDF
Description Value
Description: Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF'} =  '1';


PDF::LogoFile
Description Value
Description: Specifies the path of the file for the logo in the page header (gif
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';


PDF::PageSize
Description Value
Description: Defines the standard size of PDF pages.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::PageSize'} =  'a4';


PDF::MaxPages
Description Value
Description: Defines the maximum number of pages per PDF file.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::MaxPages'} =  '100';


PDF::TTFontFile###Proportional
Description Value
Description: Defines the path and TTF-File to handle proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';


PDF::TTFontFile###ProportionalBold
Description Value
Description: Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';


PDF::TTFontFile###ProportionalItalic
Description Value
Description: Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';


PDF::TTFontFile###ProportionalBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';


PDF::TTFontFile###Monospaced
Description Value
Description: Defines the path and TTF-File to handle monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';


PDF::TTFontFile###MonospacedBold
Description Value
Description: Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';


PDF::TTFontFile###MonospacedItalic
Description Value
Description: Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';


PDF::TTFontFile###MonospacedBoldItalic
Description Value
Description: Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group: Framework
SubGroup: Core::PDF
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';


Core::Package

Package::FileUpload
Description Value
Description: Enables file upload in the package manager frontend.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Package::FileUpload'} =  '1';


Package::RepositoryRoot
Description Value
Description: Defines the location to get online repository list for additional packages. The first available result will be used.
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryRoot'} =  [
  'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
  'http://otrs.org/repository.xml'
];


Package::RepositoryList
Description Value
Description: Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryList'} =  {
  'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};


Package::RepositoryAccessRegExp
Description Value
Description: Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';


Package::Timeout
Description Value
Description: Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group: Framework
SubGroup: Core::Package
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Package::Timeout'} =  '15';


Package::Proxy
Description Value
Description: Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group: Framework
SubGroup: Core::Package
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';


Core::PerformanceLog

PerformanceLog
Description Value
Description: Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PerformanceLog'} =  '0';


PerformanceLog::File
Description Value
Description: Specifies the path of the file for the performance log.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';


PerformanceLog::FileMax
Description Value
Description: Defines the maximum size (in MB) of the log file.
Group: Framework
SubGroup: Core::PerformanceLog
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PerformanceLog::FileMax'} =  '25';


Core::SOAP

SOAP::User
Description Value
Description: Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SOAP::User'} =  'some_user';


SOAP::Password
Description Value
Description: Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group: Framework
SubGroup: Core::SOAP
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SOAP::Password'} =  'some_pass';


Core::Sendmail

SendmailModule
Description Value
Description: Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';


SendmailModule::CMD
Description Value
Description: If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';


SendmailModule::Host
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendmailModule::Host'} =  'mail.example.com';


SendmailModule::Port
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::Port'} =  '25';


SendmailModule::AuthUser
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';


SendmailModule::AuthPassword
Description Value
Description: If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';


SendmailBcc
Description Value
Description: Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group: Framework
SubGroup: Core::Sendmail
Valid: 1
Required: 0
Config-Setting: 
$Self->{'SendmailBcc'} =  '';


SendmailNotificationEnvelopeFrom
Description Value
Description: If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailNotificationEnvelopeFrom'} =  '';


SendmailEncodingForce
Description Value
Description: Forces encoding of outgoing emails (7bit
Group: Framework
SubGroup: Core::Sendmail
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SendmailEncodingForce'} =  'base64';


Core::Session

SessionModule
Description Value
Description: Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';


SessionName
Description Value
Description: Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionName'} =  'Session';


SessionCheckRemoteIP
Description Value
Description: Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionCheckRemoteIP'} =  '1';


SessionDeleteIfNotRemoteID
Description Value
Description: Deletes a session if the session id is used with an invalid remote IP address.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDeleteIfNotRemoteID'} =  '1';


SessionMaxTime
Description Value
Description: Defines the maximal valid time (in seconds) for a session id.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionMaxTime'} =  '57600';


SessionMaxIdleTime
Description Value
Description: Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionMaxIdleTime'} =  '21600';


SessionDeleteIfTimeToOld
Description Value
Description: Deletes requested sessions if they have timed out.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDeleteIfTimeToOld'} =  '1';


SessionUseCookie
Description Value
Description: Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionUseCookie'} =  '1';


SessionUseCookieAfterBrowserClose
Description Value
Description: Stores cookies after the browser has been closed.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionUseCookieAfterBrowserClose'} =  '0';


SessionCSRFProtection
Description Value
Description: Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionCSRFProtection'} =  '1';


SessionDir
Description Value
Description: If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';


SessionTable
Description Value
Description: If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTable'} =  'sessions';


SessionTableID
Description Value
Description: If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTableID'} =  'session_id';


SessionTableValue
Description Value
Description: If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionTableValue'} =  'session_value';


SessionSaveLoginPasswd
Description Value
Description: Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SessionSaveLoginPasswd'} =  '0';


CustomerPanelSessionName
Description Value
Description: Defines the name of the key for customer sessions.
Group: Framework
SubGroup: Core::Session
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSessionName'} =  'CSID';


Core::SpellChecker

SpellChecker
Description Value
Description: Enables spell checker support.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellChecker'} =  '0';


SpellCheckerBin
Description Value
Description: Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';


SpellCheckerDictDefault
Description Value
Description: Defines the default spell checker dictionary.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerDictDefault'} =  'english';


SpellCheckerIgnore
Description Value
Description: Defines a default list of words, that are ignored by the spell checker.
Group: Framework
SubGroup: Core::SpellChecker
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SpellCheckerIgnore'} =  [
  'www',
  'webmail',
  'https',
  'http',
  'html',
  'rfc'
];


Core::Stats

Stats::StatsHook
Description Value
Description: Sets the stats hook.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::StatsHook'} =  'Stat#';


Stats::StatsStartNumber
Description Value
Description: Start number for statistics counting. Every new stat increments this number.
Group: Framework
SubGroup: Core::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::StatsStartNumber'} =  '10000';


Stats::MaxXaxisAttributes
Description Value
Description: Defines the default maximum number of X-axis attributes for the time scale.
Group: Framework
SubGroup: Core::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::MaxXaxisAttributes'} =  '1000';


Core::Stats::Graph

Stats::Graph::t_margin
Description Value
Description: Specifies the top margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::t_margin'} =  '10';


Stats::Graph::l_margin
Description Value
Description: Specifies the left margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::l_margin'} =  '10';


Stats::Graph::b_margin
Description Value
Description: Specifies the bottom margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::b_margin'} =  '10';


Stats::Graph::r_margin
Description Value
Description: Specifies the right margin of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::r_margin'} =  '20';


Stats::Graph::bgclr
Description Value
Description: Specifies the background color of the picture.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::bgclr'} =  'white';


Stats::Graph::transparent
Description Value
Description: Makes the picture transparent.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::transparent'} =  '0';


Stats::Graph::fgclr
Description Value
Description: Specifies the border color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::fgclr'} =  'black';


Stats::Graph::boxclr
Description Value
Description: Specifies the background color of the chart.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::boxclr'} =  'white';


Stats::Graph::accentclr
Description Value
Description: Specifies the border color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::accentclr'} =  'black';


Stats::Graph::legendclr
Description Value
Description: Specifies the text color of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legendclr'} =  'black';


Stats::Graph::textclr
Description Value
Description: Specifies the text color of the chart (e. g. caption).
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::textclr'} =  'black';


Stats::Graph::dclrs
Description Value
Description: Defines the colors for the graphs.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::dclrs'} =  [
  'red',
  'green',
  'blue',
  'yellow',
  'black',
  'purple',
  'orange',
  'pink',
  'marine',
  'cyan',
  'lgray',
  'lblue',
  'lyellow',
  'lgreen',
  'lred',
  'lpurple',
  'lorange',
  'lbrown'
];


Stats::Graph::line_width
Description Value
Description: Defines the boldness of the line drawed by the graph.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::line_width'} =  '1';


Stats::Graph::legend_placement
Description Value
Description: Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_placement'} =  'BC';


Stats::Graph::legend_spacing
Description Value
Description: Defines the spacing of the legends.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_spacing'} =  '4';


Stats::Graph::legend_marker_width
Description Value
Description: Defines the width of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_marker_width'} =  '12';


Stats::Graph::legend_marker_height
Description Value
Description: Defines the height of the legend.
Group: Framework
SubGroup: Core::Stats::Graph
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Graph::legend_marker_height'} =  '8';


Core::Time

TimeInputFormat
Description Value
Description: Defines the date input format used in forms (option or input fields).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeInputFormat'} =  'Option';


TimeShowAlwaysLong
Description Value
Description: Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeShowAlwaysLong'} =  '0';


TimeZone
Description Value
Description: Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TimeZone'} =  '+0';


TimeZoneUser
Description Value
Description: Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: 
$Self->{'TimeZoneUser'} =  '0';


TimeZoneUserBrowserAutoOffset
Description Value
Description: Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 0
Config-Setting: 
$Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';


CalendarWeekDayStart
Description Value
Description: Define the start day of the week for the date picker.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CalendarWeekDayStart'} =  '1';


TimeVacationDays
Description Value
Description: Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime
Description Value
Description: Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours
Description Value
Description: Defines the hours and week days to count the working time.
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


TimeShowCompleteDescription
Description Value
Description: Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group: Framework
SubGroup: Core::Time
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeShowCompleteDescription'} =  '0';


Core::Time::Calendar1

TimeZone::Calendar1Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';


TimeZone::Calendar1
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar1'} =  '0';


TimeVacationDays::Calendar1
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar1'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar1
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar1
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar1
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar1'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar2

TimeZone::Calendar2Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';


TimeZone::Calendar2
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar2'} =  '0';


TimeVacationDays::Calendar2
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar2'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar2
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar2
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar2
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar2'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar3

TimeZone::Calendar3Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';


TimeZone::Calendar3
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar3'} =  '0';


TimeVacationDays::Calendar3
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar3'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar3
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar3
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar3
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar3'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar4

TimeZone::Calendar4Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';


TimeZone::Calendar4
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar4'} =  '0';


TimeVacationDays::Calendar4
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar4'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar4
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar4
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar4
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar4'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar5

TimeZone::Calendar5Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';


TimeZone::Calendar5
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar5'} =  '0';


TimeVacationDays::Calendar5
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar5'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar5
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar5
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar5
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar5'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar6

TimeZone::Calendar6Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';


TimeZone::Calendar6
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar6'} =  '0';


TimeVacationDays::Calendar6
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar6'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar6
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar6
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar6
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar6'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar7

TimeZone::Calendar7Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';


TimeZone::Calendar7
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar7'} =  '0';


TimeVacationDays::Calendar7
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar7'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar7
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar7
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar7
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar7'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar8

TimeZone::Calendar8Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';


TimeZone::Calendar8
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar8'} =  '0';


TimeVacationDays::Calendar8
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar8'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar8
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar8
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar8
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar8'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Time::Calendar9

TimeZone::Calendar9Name
Description Value
Description: Defines the name of the indicated calendar.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';


TimeZone::Calendar9
Description Value
Description: Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeZone::Calendar9'} =  '0';


TimeVacationDays::Calendar9
Description Value
Description: Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDays::Calendar9'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};


TimeVacationDaysOneTime::Calendar9
Description Value
Description: Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};


TimeWorkingHours::Calendar9
Description Value
Description: Defines the hours and week days of the indicated calendar, to count the working time.
Group: Framework
SubGroup: Core::Time::Calendar9
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TimeWorkingHours::Calendar9'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};


Core::Web

Frontend::WebPath
Description Value
Description: Defines the URL base path of icons, CSS and Java Script.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::WebPath'} =  '/otrs-web/';


Frontend::ImagePath
Description Value
Description: Defines the URL image path of icons for navigation.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';


Frontend::CSSPath
Description Value
Description: Defines the URL CSS path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';


Frontend::JavaScriptPath
Description Value
Description: Defines the URL java script path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';


Frontend::RichText
Description Value
Description: Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichText'} =  '1';


Frontend::RichTextPath
Description Value
Description: Defines the URL rich text editor path.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';


Frontend::RichTextWidth
Description Value
Description: Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextWidth'} =  '620';


Frontend::RichTextHeight
Description Value
Description: Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichTextHeight'} =  '320';


Frontend::RichText::DefaultCSS
Description Value
Description: Defines the default CSS used in rich text editors.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';


DefaultViewNewLine
Description Value
Description: Automated line break in text messages after x number of chars.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultViewNewLine'} =  '90';


DefaultPreViewLines
Description Value
Description: Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultPreViewLines'} =  '18';


DefaultViewLines
Description Value
Description: Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'DefaultViewLines'} =  '6000';


Frontend::AnimationEnabled
Description Value
Description: Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::AnimationEnabled'} =  '1';


AttachmentDownloadType
Description Value
Description: Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AttachmentDownloadType'} =  'attachment';


WebMaxFileUpload
Description Value
Description: Defines the maximal size (in bytes) for file uploads via the browser.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebMaxFileUpload'} =  '16777216';


WebUploadCacheModule
Description Value
Description: Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';


Frontend::Output::FilterText###AAAURL
Description Value
Description: Defines the filter that processes the text in the articles, in order to highlight URLs.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
};


Frontend::Themes
Description Value
Description: Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Themes'} =  {
  'Lite' => '0',
  'Standard' => '1'
};



Frontend::Output::OutputFilterTextAutoLink###CVE
Description Value
Description: Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
  'RegExp' => [
    '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
  ],
  'URL1' => {
    'Description' => 'Mitre',
    'Image' => 'http://cve.mitre.org/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL3' => {
    'Description' => 'US-CERT NVD',
    'Image' => 'http://nvd.nist.gov/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
  }
};


Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Description Value
Description: Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
  'RegExp' => [
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?(\\d{2,8})'
  ],
  'URL1' => {
    'Description' => 'Security Focus',
    'Image' => 'http://www.securityfocus.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH>'
  }
};


Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Description Value
Description: Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
  'RegExp' => [
    'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
  ],
  'URL1' => {
    'Description' => 'Microsoft Technet',
    'Image' => 'http://www.microsoft.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
  }
};


Frontend::Output::OutputFilterTextAutoLink###Setting1
Description Value
Description: Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};


Frontend::Output::OutputFilterTextAutoLink###Setting2
Description Value
Description: Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL3' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};


Loader::Enabled::CSS
Description Value
Description: If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Enabled::CSS'} =  '1';


Loader::Enabled::JS
Description Value
Description: If enabled, OTRS will deliver all JavaScript files in minified form.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Enabled::JS'} =  '1';


Loader::Agent::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Header.css',
  'Core.OverviewControl.css',
  'Core.OverviewSmall.css',
  'Core.OverviewMedium.css',
  'Core.OverviewLarge.css',
  'Core.Footer.css',
  'Core.PageLayout.css',
  'Core.Form.css',
  'Core.Table.css',
  'Core.Widget.css',
  'Core.WidgetMenu.css',
  'Core.TicketDetail.css',
  'Core.Tooltip.css',
  'Core.Dialog.css',
  'Core.Print.css'
];


Loader::Agent::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.Default.IE7.css',
  'Core.Header.IE7.css',
  'Core.OverviewControl.IE7.css',
  'Core.OverviewSmall.IE7.css',
  'Core.OverviewMedium.IE7.css',
  'Core.OverviewLarge.IE7.css',
  'Core.PageLayout.IE7.css',
  'Core.Form.IE7.css',
  'Core.Widget.IE7.css',
  'Core.WidgetMenu.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css',
  'Core.TicketDetail.IE7.css',
  'Core.Table.IE7.css'
];


Loader::Agent::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
  'Core.OverviewSmall.IE8.css'
];


Loader::Agent::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the agent interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/json/json2.js',
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Config.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accordion.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Resizable.js',
  'Core.UI.Table.js',
  'Core.UI.Accessibility.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Dialog.js',
  'Core.UI.ActionRow.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.App.js',
  'Core.Agent.js',
  'Core.Agent.Search.js'
];


Loader::Customer::CommonCSS###000-Framework
Description Value
Description: List of CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Form.css',
  'Core.Dialog.css',
  'Core.Tooltip.css',
  'Core.Login.css',
  'Core.Control.css',
  'Core.Table.css',
  'Core.TicketZoom.css',
  'Core.Print.css'
];


Loader::Customer::CommonCSS::IE6###000-Framework
Description Value
Description: List of IE6-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
  'Core.IE6.css',
  'Core.Tooltip.IE6.css'
];


Loader::Customer::CommonCSS::IE7###000-Framework
Description Value
Description: List of IE7-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css'
];


Loader::Customer::CommonCSS::IE8###000-Framework
Description Value
Description: List of IE8-specific CSS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];


Loader::Customer::CommonJS###000-Framework
Description Value
Description: List of JS files to always be loaded for the customer interface.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Exception.js',
  'Core.App.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Config.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accessibility.js',
  'Core.UI.Dialog.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Customer.js'
];


Loader::Agent::DefaultSelectedSkin
Description Value
Description: The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group: Framework
SubGroup: Core::Web
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';


Loader::Customer::SelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Core::Web
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'Someskin1',
  'host2\\.example\\.com' => 'Someskin2'
};


Core::WebUserAgent

WebUserAgent::Timeout
Description Value
Description: Sets the timeout (in seconds) for http/ftp downloads.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'WebUserAgent::Timeout'} =  '15';


WebUserAgent::Proxy
Description Value
Description: Defines the connections for http/ftp, via a proxy.
Group: Framework
SubGroup: Core::WebUserAgent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';


Crypt::PGP

PGP
Description Value
Description: Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP'} =  '0';


PGP::Bin
Description Value
Description: Defines the path to PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Bin'} =  '/usr/bin/gpg';


PGP::Options
Description Value
Description: Sets the options for PGP binary.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';


PGP::Key::Password
Description Value
Description: Sets the password for private PGP key.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Key::Password'} =  {
  '488A0B8F' => 'SomePassword',
  'D2DF79FA' => 'SomePassword'
};


PGP::TrustedNetwork
Description Value
Description: Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PGP::TrustedNetwork'} =  '0';


PGP::Log
Description Value
Description: Configure your own log text for PGP.
Group: Framework
SubGroup: Crypt::PGP
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PGP::Log'} =  {
  'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
  'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
  'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
  'GOODSIG' => 'Good PGP signature.',
  'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'NODATA' => 'No valid OpenPGP data found.',
  'NO_PUBKEY' => 'No public key found.',
  'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'SIGEXPIRED' => 'The PGP signature is expired.',
  'SIG_ID' => 'Signature data.',
  'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
  'VALIDSIG' => 'The PGP signature with the keyid is good.'
};


Crypt::SMIME

SMIME
Description Value
Description: Enables S/MIME support.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME'} =  '0';


SMIME::Bin
Description Value
Description: Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::Bin'} =  '/usr/bin/openssl';


SMIME::CertPath
Description Value
Description: Specifies the directory where SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';


SMIME::PrivatePath
Description Value
Description: Specifies the directory where private SSL certificates are stored.
Group: Framework
SubGroup: Crypt::SMIME
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';


Frontend::Admin::AdminCustomerUser

AdminCustomerUser::RunInitialWildcardSearch
Description Value
Description: Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group: Framework
SubGroup: Frontend::Admin::AdminCustomerUser
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';


Frontend::Admin::ModuleRegistration

Frontend::Module###Admin
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'Admin'} =  {
  'Description' => 'Admin-Area',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.css'
    ],
    'CSS_IE7' => [
      'Core.Agent.AdminIE7.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.SysConfig.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'a',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=Admin',
      'LinkOption' => '',
      'Name' => 'Admin',
      'NavBar' => 'Admin',
      'Prio' => '10000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
  },
  'NavBarName' => 'Admin',
  'Title' => ''
};


Frontend::Module###AdminInit
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminInit'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarName' => '',
  'Title' => 'Init'
};


Frontend::Module###AdminUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminUser'} =  {
  'Description' => 'Create and manage agents.',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents'
};


Frontend::Module###AdminGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Groups',
    'Prio' => '150'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Groups'
};


Frontend::Module###AdminUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Groups',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Groups'
};


Frontend::Module###AdminCustomerUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
  'Description' => 'Edit Customers',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerUser;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customers',
      'NavBar' => 'Customers',
      'Prio' => '9000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customers.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers',
    'Prio' => '300'
  },
  'NavBarName' => 'Customers',
  'Title' => 'Customers'
};


Frontend::Module###AdminCustomerCompany
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Companies',
      'NavBar' => 'Companies',
      'Prio' => '9100',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage companies.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer Companies',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Companies'
};


Frontend::Module###AdminCustomerUserGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Groups',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Groups'
};


Frontend::Module###AdminCustomerUserService
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Services',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Services'
};


Frontend::Module###AdminRole
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRole'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles'
};


Frontend::Module###AdminRoleUser
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Roles',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Roles'
};


Frontend::Module###AdminRoleGroup
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link roles to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles <-> Groups',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles <-> Groups'
};


Frontend::Module###AdminSMIME
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage S/MIME certificates for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'S/MIME Certificates',
    'Prio' => '1100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'S/MIME Management'
};


Frontend::Module###AdminPGP
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPGP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage PGP keys for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PGP Keys',
    'Prio' => '1200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PGP Key Management'
};


Frontend::Module###AdminMailAccount
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Mail Accounts',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Mail Accounts'
};


Frontend::Module###AdminPostMasterFilter
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Filter incoming emails.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Filters',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PostMaster Filters'
};


Frontend::Module###AdminEmail
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminEmail'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Send notifications to users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Admin Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Admin Notification'
};


Frontend::Module###AdminSession
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSession'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage existing sessions.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Session Management',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Session Management'
};


Frontend::Module###AdminPerformanceLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.PerformanceLog.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View performance benchmark results.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Performance Log',
    'Prio' => '550'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Performance Log'
};


Frontend::Module###AdminLog
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View system log messages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Log',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Log'
};


Frontend::Module###AdminSelectBox
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Execute SQL statements.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SQL Box',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SQL Box'
};


Frontend::Module###AdminPackageManager
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
  'Description' => 'Software Package Manager',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Update and extend your system with software packages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Package Manager',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Package Manager'
};


Frontend::Agent



LoginURL
Description Value
Description: Defines an alternate URL, where the login link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LoginURL'} =  'http://host.example.com/login.html';


LogoutURL
Description Value
Description: Defines an alternate URL, where the logout link refers to.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';


PreApplicationModule###AgentInfo
Description Value
Description: Defines a useful module to load specific user options or to display news.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';


InfoKey
Description Value
Description: Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'InfoKey'} =  'wpt22';


InfoFile
Description Value
Description: File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'InfoFile'} =  'AgentInfo';


LostPassword
Description Value
Description: Activates lost password feature for agents, in the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LostPassword'} =  '1';


ShowMotd
Description Value
Description: Shows the message of the day on login screen of the agent interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ShowMotd'} =  '0';


NotificationSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to agents, with token about new requested password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';


NotificationBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
            ';


NotificationSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to agents, about new password.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';


NotificationBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
Here\'s your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
            ';


OpenMainMenuOnHover
Description Value
Description: If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'OpenMainMenuOnHover'} =  '0';


Loader::Agent::Skin###000-default
Description Value
Description: Default skin for interface.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};


Loader::Agent::Skin###001-ivory
Description Value
Description: Balanced white skin by Felix Niklas.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
  'Description' => 'Balanced white skin by Felix Niklas',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory',
  'VisibleName' => 'Ivory'
};


Loader::Agent::Skin###001-slim
Description Value
Description: Experimental "Slim" skin which tries to save screen space for power users.
Group: Framework
SubGroup: Frontend::Agent
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
  'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'slim',
  'VisibleName' => 'Slim'
};


Loader::Agent::DefaultSelectedSkin::HostBased
Description Value
Description: It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group: Framework
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeSkin1',
  'host2\\.example\\.com' => 'SomeSkin2'
};


Frontend::Agent::Dashboard

DashboardBackend###0000-ProductNotify
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '1440',
  'Default' => '1',
  'Description' => 'News about OTRS releases!',
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
  'Title' => 'Product News',
  'URL' => 'http://otrs.org/product.xml'
};


DashboardBackend###0400-UserOnline
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '0',
  'Description' => '',
  'Filter' => 'Agent',
  'Group' => '',
  'IdleMinutes' => '60',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
  'ShowEmail' => '1',
  'SortBy' => 'UserLastname',
  'Title' => 'Online'
};


DashboardBackend###0410-RSS
Description Value
Description: Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0410-RSS'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardRSS',
  'Title' => 'OTRS News',
  'URL' => 'http://otrs.org/rss/'
};


DashboardBackend###0200-Image
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0200-Image'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some picture description!',
  'Group' => '',
  'Height' => '140',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'http://otrs.org/',
  'Module' => 'Kernel::Output::HTML::DashboardImage',
  'Title' => 'A picture',
  'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
  'Width' => '198'
};


DashboardBackend###0210-MOTD
Description Value
Description: Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardMOTD',
  'Title' => 'Message of the Day'
};


DashboardBackend###0300-IFrame
Description Value
Description: Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group: Framework
SubGroup: Frontend::Agent::Dashboard
Valid: 0
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
  'Align' => 'left',
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some description!',
  'Frameborder' => '1',
  'Group' => '',
  'Height' => '800',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'OTRS.org/',
  'Marginheight' => '5',
  'Marginwidth' => '5',
  'Module' => 'Kernel::Output::HTML::DashboardIFrame',
  'Scrolling' => 'auto',
  'Title' => 'A Website',
  'URL' => 'http://www.otrs.org/',
  'Width' => '1024'
};


Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###100-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites.
Group: Framework
SubGroup: Frontend::Agent::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};


Frontend::Agent::ModuleNotify

Frontend::NotifyModule###100-CharsetCheck
Description Value
Description: Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
};


Frontend::NotifyModule###200-UID-Check
Description Value
Description: Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};


Frontend::NotifyModule###300-ShowAgentOnline
Description Value
Description: Defines the module that shows all the currently logged in agents in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};


Frontend::NotifyModule###400-ShowCustomerOnline
Description Value
Description: Defines the module that shows all the currently loged in customers in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};


Frontend::NotifyModule###900-Generic
Description Value
Description: Defines the module that shows a generic notify in the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
  'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
  'Link' => 'http://www.otrs.com',
  'Module' => 'Kernel::Output::HTML::NotificationGeneric',
  'Priority' => 'Warning',
  'Text' => 'The OTRS Website'
};


Frontend::Agent::ModuleRegistration

Frontend::Module###Logout
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout',
  'NavBarName' => '',
  'Title' => ''
};


Frontend::Module###AgentDashboard
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
  'Description' => 'Agent Dashboard',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/flot-0.7/excanvas.js',
      'thirdparty/flot-0.7/jquery.flot.js',
      'Core.UI.Chart.js',
      'Core.UI.DnD.js',
      'Core.Agent.Dashboard.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'd',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentDashboard',
      'LinkOption' => '',
      'Name' => 'Dashboard',
      'NavBar' => 'Dashboard',
      'Prio' => '50',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Dashboard',
  'Title' => ''
};


Frontend::Module###AgentPreferences
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
  'Description' => 'Agent Preferences',
  'NavBarName' => 'Preferences',
  'Title' => ''
};


Frontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};


Frontend::Module###AgentSpelling
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
  'Description' => 'Spell checker',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};


Frontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};


Frontend::Module###AgentBook
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentBook'} =  {
  'Description' => 'Address book of CustomerUser sources',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Address Book'
};


Frontend::Module###AgentLinkObject
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
  'Description' => 'Link Object',
  'NavBarName' => '',
  'Title' => 'Link Object'
};


Frontend::Module###AgentInfo
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentInfo'} =  {
  'Description' => 'Generic Info module',
  'NavBarName' => '',
  'Title' => 'Info'
};


Frontend::Module###AgentSearch
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentSearch'} =  {
  'Description' => 'Global Search Module',
  'NavBarName' => '',
  'Title' => 'Search'
};


CustomerFrontend::Module###SpellingInline
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};


Frontend::Module###AgentHTMLReference
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
  'Description' => 'HTML Reference',
  'Group' => [
    'users'
  ],
  'GroupRo' => [
    'users'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.HTMLReference.css'
    ]
  },
  'NavBarName' => '',
  'Title' => 'HTML Reference'
};


Frontend::Module###AgentStats
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentStats'} =  {
  'Description' => 'Stats',
  'Group' => [
    'stats'
  ],
  'GroupRo' => [
    'stats'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Stats.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Statistics',
      'NavBar' => 'Stats',
      'Prio' => '8500',
      'Type' => 'Menu'
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Overview',
      'GroupRo' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Overview',
      'NavBar' => 'Stats',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'New',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Add',
      'LinkOption' => '',
      'Name' => 'New',
      'NavBar' => 'Stats',
      'Prio' => '200',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Import',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Import',
      'LinkOption' => '',
      'Name' => 'Import',
      'NavBar' => 'Stats',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Stats',
  'Title' => 'Stats'
};


Frontend::Agent::NavBarModule

Frontend::NavBarModule###6-CustomerCompany
Description Value
Description: Frontend module registration (disable company link if no company feature is used).
Group: Framework
SubGroup: Frontend::Agent::NavBarModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};


Frontend::Agent::Preferences

PreferencesTableValue
Description Value
Description: Defines the name of the column to store the data in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableValue'} =  'preferences_value';


PreferencesTableUserID
Description Value
Description: Defines the name of the column to store the user identifier in the preferences table.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableUserID'} =  'user_id';


PreferencesView
Description Value
Description: Sets the display order of the different items in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesView'} =  [
  'User Profile',
  'Email Settings',
  'Other Settings'
];


PreferencesGroups###Password
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Agent',
  'Column' => 'User Profile',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMaxLoginFailed' => '0',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '0500'
};


PreferencesGroups###SpellDict
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'SpellDict'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    'deutsch' => 'Deutsch',
    'english' => 'English'
  },
  'DataSelected' => 'english',
  'Key' => 'Default spelling dictionary',
  'Label' => 'Spelling Dictionary',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSpellDict',
  'Prio' => '2000'
};


PreferencesGroups###Comment
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Comment'} =  {
  'Active' => '0',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserComment"}',
  'Key' => 'Comment',
  'Label' => 'Comment',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserComment',
  'Prio' => '6000'
};


PreferencesGroups###FreeText
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'FreeText'} =  {
  'Active' => '1',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserFreeText"}',
  'Key' => 'Example for free text',
  'Label' => 'Example for free text',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserFreeText',
  'Prio' => '7000'
};


PreferencesGroups###Language
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend language',
  'Label' => 'Language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '1000'
};


PreferencesGroups###Skin
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Skin'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Wear this frontend skin',
  'Label' => 'Skin',
  'Module' => 'Kernel::Output::HTML::PreferencesSkin',
  'PrefKey' => 'UserSkin',
  'Prio' => '2000'
};


PreferencesGroups###Theme
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'Theme'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend theme',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '3000'
};


PreferencesGroups###OutOfOffice
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
  'Active' => '1',
  'Block' => 'OutOfOffice',
  'Column' => 'User Profile',
  'Key' => '',
  'Label' => 'Out Of Office Time',
  'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
  'PrefKey' => 'UserOutOfOffice',
  'Prio' => '4000'
};


PreferencesGroups###TimeZone
Description Value
Description: Defines the config parameters of this item, to be shown in the preferences view.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};


PreferencesGroups###CSVSeparator
Description Value
Description: Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group: Framework
SubGroup: Frontend::Agent::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => '',
    ',' => ',',
    ';' => ';',
    '\\t' => 'tab',
    '|' => '|'
  },
  'DataSelected' => '0',
  'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
  'Key' => 'CSV Separator',
  'Label' => 'CSV Separator',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCSVSeparator',
  'Prio' => '4000'
};


Frontend::Agent::SearchRouter

Frontend::SearchDefault
Description Value
Description: Search backend default router.
Group: Framework
SubGroup: Frontend::Agent::SearchRouter
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';


Frontend::Agent::Stats

Stats::SearchPageShown
Description Value
Description: Defines the default maximum number of search results shown on the overview page.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::SearchPageShown'} =  '20';


Stats::DefaultSelectedDynamicObject
Description Value
Description: Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';


Stats::DefaultSelectedPermissions
Description Value
Description: Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedPermissions'} =  [
  'stats'
];


Stats::DefaultSelectedFormat
Description Value
Description: Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::DefaultSelectedFormat'} =  [
  'Print',
  'CSV'
];


Stats::SearchLimit
Description Value
Description: Defines the search limit for the stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::SearchLimit'} =  '500';


Stats::Format
Description Value
Description: Defines all the possible stats output formats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::Format'} =  {
  'CSV' => 'CSV',
  'GD::Graph::area' => 'graph-area',
  'GD::Graph::bars' => 'graph-bars',
  'GD::Graph::hbars' => 'graph-hbars',
  'GD::Graph::lines' => 'graph-lines',
  'GD::Graph::linespoints' => 'graph-lines-points',
  'GD::Graph::pie' => 'graph-pie',
  'GD::Graph::points' => 'graph-points',
  'Print' => 'Print'
};


Stats::GraphSize
Description Value
Description: Sets the size of the statistic graph.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::GraphSize'} =  {
  '1200x800' => '1200x800',
  '1600x1200' => '1600x1200',
  '800x600' => '800x600'
};


Stats::TimeType
Description Value
Description: Sets the time type which should be shown.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Stats::TimeType'} =  'Extended';


Stats::ExchangeAxis
Description Value
Description: Allows agents to exchange the axis of a stat if they generate one.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::ExchangeAxis'} =  '0';


Stats::UseAgentElementInStats
Description Value
Description: Allows agents to generate individual-related stats.
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Stats::UseAgentElementInStats'} =  '0';


Stats::CustomerIDAsMultiSelect
Description Value
Description: Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group: Framework
SubGroup: Frontend::Agent::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';


Frontend::Customer

CustomerHeadline
Description Value
Description: The headline shown in the customer interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerHeadline'} =  'Example Company Support';



CustomerPanelUserID
Description Value
Description: Defines the user identifier for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelUserID'} =  '1';


CustomerGroupSupport
Description Value
Description: Activates support for customer groups.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerGroupSupport'} =  '0';


CustomerGroupAlwaysGroups
Description Value
Description: Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerGroupAlwaysGroups'} =  [
  'users'
];


CustomerPanelLoginURL
Description Value
Description: Defines an alternate login URL for the customer panel..
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';


CustomerPanelLogoutURL
Description Value
Description: Defines an alternate logout URL for the customer panel.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';


Frontend::Customer

User::Item###1-GoogleMaps
Description Value
Description: Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
  'Attributes' => 'UserStreet;UserCity;UserCountry;',
  'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
  'CSSClass' => 'GoogleMaps',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserStreet;UserCity;',
  'Target' => '_blank',
  'Text' => 'Location',
  'URL' => 'http://maps.google.com/maps?z=7&q='
};


Frontend::Customer

User::Item###2-Google
Description Value
Description: Defines a customer item, which generates a google icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Google.css',
  'CSSClass' => 'Google',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'Google',
  'URL' => 'http://google.com/search?q='
};


Frontend::Customer

User::Item###2-LinkedIn
Description Value
Description: Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
  'CSSClass' => 'LinkedIn',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'LinkedIn',
  'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};


Frontend::Customer

User::Item###3-XING
Description Value
Description: Defines a customer item, which generates a XING icon at the end of a customer info block.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Xing.css',
  'CSSClass' => 'Xing',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'XING',
  'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};


CustomerPanelPreApplicationModule###CustomerAccept
Description Value
Description: This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';


CustomerPanel::InfoKey
Description Value
Description: Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';


CustomerPanel::InfoFile
Description Value
Description: Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group: Framework
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';


CustomerPanelLostPassword
Description Value
Description: Activates lost password feature for customers.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelLostPassword'} =  '1';


CustomerPanelCreateAccount
Description Value
Description: Enables customers to create their own accounts.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelCreateAccount'} =  '1';


CustomerPanelSubjectLostPasswordToken
Description Value
Description: Defines the subject for notification mails sent to customers, with token about new requested password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';


CustomerPanelBodyLostPasswordToken
Description Value
Description: Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
            ';


CustomerPanelSubjectLostPassword
Description Value
Description: Defines the subject for notification mails sent to customers, about new password.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';


CustomerPanelBodyLostPassword
Description Value
Description: Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';


CustomerPanelSubjectNewAccount
Description Value
Description: Defines the subject for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';


CustomerPanelBodyNewAccount
Description Value
Description: Defines the body text for notification mails sent to customers, about new account.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';


Loader::Customer::Skin###000-default
Description Value
Description: Default skin for OTRS 3.0 interface.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin for OTRS 3.0.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};


Loader::Customer::SelectedSkin
Description Value
Description: The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group: Framework
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Loader::Customer::SelectedSkin'} =  'default';


Frontend::Customer::Auth

Customer::AuthModule
Description Value
Description: Defines the module to authenticate customers.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';


Customer::AuthModule::DB::CryptType
Description Value
Description: If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';


Customer::AuthModule::DB::Table
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';


Customer::AuthModule::DB::CustomerKey
Description Value
Description: If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';


Customer::AuthModule::DB::CustomerPassword
Description Value
Description: If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';


Customer::AuthModule::DB::DSN
Description Value
Description: If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';


Customer::AuthModule::DB::User
Description Value
Description: If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::User'} =  'some_user';


Customer::AuthModule::DB::Password
Description Value
Description: If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Password'} =  'some_password';


Customer::AuthModule::DB::Type
Description Value
Description: If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::DB::Type'} =  'mysql';


Customer::AuthModule::HTTPBasicAuth::Replace
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';


Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Description Value
Description: If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';


Customer::AuthModule::LDAP::Host
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';


Customer::AuthModule::LDAP::BaseDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';


Customer::AuthModule::LDAP::UID
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';


Customer::AuthModule::LDAP::GroupDN
Description Value
Description: If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';


Customer::AuthModule::LDAP::AccessAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';


Customer::AuthModule::LDAP::UserAttr
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';


Customer::AuthModule::LDAP::SearchUserDN
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';


Customer::AuthModule::LDAP::SearchUserPw
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';


Customer::AuthModule::LDAP::AlwaysFilter
Description Value
Description: If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';


Customer::AuthModule::LDAP::UserSuffix
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';


Customer::AuthModule::LDAP::Params
Description Value
Description: If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Params'} =  {
  'async' => '0',
  'port' => '389',
  'timeout' => '120',
  'version' => '3'
};


Customer::AuthModule::LDAP::Die
Description Value
Description: If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::LDAP::Die'} =  '1';


Customer::AuthModule::Radius::Host
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';


Customer::AuthModule::Radius::Password
Description Value
Description: If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';


Customer::AuthModule::Radius::Die
Description Value
Description: If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group: Framework
SubGroup: Frontend::Customer::Auth
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Customer::AuthModule::Radius::Die'} =  '1';


Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###1-Refresh
Description Value
Description: Defines the module to generate html refresh headers of html sites, in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleMetaHead
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};


Frontend::Customer::ModuleNotify

CustomerFrontend::NotifyModule###1-ShowAgentOnline
Description Value
Description: Defines the module that shows the currently loged in agents in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};


CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Description Value
Description: Defines the module that shows the currently loged in customers in the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};


Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###Logout
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout of customer panel',
  'NavBarName' => '',
  'Title' => ''
};


CustomerFrontend::Module###CustomerPreferences
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
  'Description' => 'Customer preferences',
  'NavBarName' => '',
  'Title' => 'Preferences'
};


CustomerFrontend::Module###CustomerAccept
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
  'Description' => 'To accept login information, such as an EULA or license.',
  'NavBarName' => '',
  'Title' => 'Info'
};


CustomerFrontend::Module###PictureUpload
Description Value
Description: Frontend module registration for the customer interface.
Group: Framework
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};


Frontend::Customer::Preferences

PreferencesTable
Description Value
Description: Defines the name of the table, where the customer preferences are stored.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTable'} =  'user_preferences';


PreferencesTableKey
Description Value
Description: Defines the column to store the keys for the preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PreferencesTableKey'} =  'preferences_key';


CustomerPreferences
Description Value
Description: Defines the parameters for the customer preferences table.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPreferences'} =  {
  'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
  'Params' => {
    'Table' => 'customer_preferences',
    'TableKey' => 'preferences_key',
    'TableUserID' => 'user_id',
    'TableValue' => 'preferences_value'
  }
};


CustomerPreferencesView
Description Value
Description: Sets the order of the different items in the customer preferences view.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPreferencesView'} =  [
  'User Profile',
  'Other Settings'
];


CustomerPreferencesGroups###Password
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Customer',
  'Column' => 'Other Settings',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '1000'
};


CustomerPreferencesGroups###Language
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Your language',
  'Label' => 'Interface language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '2000'
};


CustomerPreferencesGroups###Theme
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
  'Active' => '0',
  'Column' => 'User Profile',
  'Key' => 'Select your frontend Theme.',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '1000'
};


CustomerPreferencesGroups###TimeZone
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};


CustomerPreferencesGroups###PGP
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'PGP Key Upload',
  'Label' => 'PGP Key',
  'Module' => 'Kernel::Output::HTML::PreferencesPGP',
  'PrefKey' => 'UserPGPKey',
  'Prio' => '10000'
};


CustomerPreferencesGroups###SMIME
Description Value
Description: Defines all the parameters for this item in the customer preferences.
Group: Framework
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'S/MIME Certificate Upload',
  'Label' => 'S/MIME Certificate',
  'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
  'PrefKey' => 'UserSMIMEKey',
  'Prio' => '11000'
};


Frontend::Public

PublicFrontend::CommonParam###Action
Description Value
Description: Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group: Framework
SubGroup: Frontend::Public
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';


Frontend::Public::ModuleRegistration

PublicFrontend::Module###PublicDefault
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
  'Description' => 'PublicDefault',
  'NavBarName' => '',
  'Title' => 'PublicDefault'
};


PublicFrontend::Module###PublicRepository
Description Value
Description: Frontend module registration for the agent interface.
Group: Framework
SubGroup: Frontend::Public::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
  'Description' => 'PublicRepository',
  'NavBarName' => '',
  'Title' => 'PublicRepository'
};


Ticket

Core

TicketOTRSEscalationEvents::DecayTime
Description Value
Description: The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
Group: Ticket
SubGroup: Core
Valid: 1
Required: 0
Config-Setting: 
$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';


Core::ArticleFreeText

ArticleFreeKey1
Description Value
Description: Defines the indicated free key field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey1'} =  {
  'Work1' => 'Work1'
};


ArticleFreeKey1::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey1::DefaultSelection'} =  '';


ArticleFreeText1
Description Value
Description: Defines the indicated free text field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText1'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};


ArticleFreeText1::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';


ArticleFreeKey2
Description Value
Description: Defines the indicated free key field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey2'} =  {
  'Work2' => 'Work2'
};


ArticleFreeKey2::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey2::DefaultSelection'} =  '';


ArticleFreeText2
Description Value
Description: Defines the indicated free text field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText2'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};


ArticleFreeText2::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';


ArticleFreeKey3
Description Value
Description: Defines the indicated free key field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey3'} =  {
  'Work3' => 'Work3'
};


ArticleFreeKey3::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeKey3::DefaultSelection'} =  '';


ArticleFreeText3
Description Value
Description: Defines the indicated free text field for articles to add a new article attribute.
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText3'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};


ArticleFreeText3::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for articles (if more than one option is provided).
Group: Ticket
SubGroup: Core::ArticleFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';


Core::FulltextSearch

Ticket::SearchIndexModule
Description Value
Description: Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".
Group: Ticket
SubGroup: Core::FulltextSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';


Ticket::SearchIndex::Attribute
Description Value
Description:
Group: Ticket
SubGroup: Core::FulltextSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SearchIndex::Attribute'} =  {
  'WordCountMax' => '1000',
  'WordLengthMax' => '30',
  'WordLengthMin' => '3'
};


Ticket::EventModulePost###98-ArticleSearchIndex
Description Value
Description: Builds an article index right after the article's creation.
Group: Ticket
SubGroup: Core::FulltextSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
  'Event' => '(ArticleCreate|ArticleUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};


Core::LinkObject

LinkObject::PossibleLink###0200
Description Value
Description: Links 2 tickets with a "Normal" type link.
Group: Ticket
SubGroup: Core::LinkObject
Valid: 1
Required: 0
Config-Setting: 
$Self->{'LinkObject::PossibleLink'}->{'0200'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'Normal'
};


LinkObject::PossibleLink###0201
Description Value
Description: Links 2 tickets with a "ParentChild" type link.
Group: Ticket
SubGroup: Core::LinkObject
Valid: 1
Required: 0
Config-Setting: 
$Self->{'LinkObject::PossibleLink'}->{'0201'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'ParentChild'
};


Core::PostMaster

PostmasterMaxEmails
Description Value
Description: Maximal auto email responses to own email-address a day (Loop-Protection).
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterMaxEmails'} =  '40';


PostMasterMaxEmailSize
Description Value
Description: Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostMasterMaxEmailSize'} =  '16384';


PostMasterReconnectMessage
Description Value
Description: The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostMasterReconnectMessage'} =  '20';


LoopProtectionModule
Description Value
Description: Default loop protection module.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';


LoopProtectionLog
Description Value
Description: Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'LoopProtectionLog'} =  '<OTRS_|config_Home>/var/log/LoopProtection';


PostmasterAutoHTML2Text
Description Value
Description: Converts HTML mails into text messages.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterAutoHTML2Text'} =  '1';


PostmasterFollowUpSearchInReferences
Description Value
Description: Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpSearchInReferences'} =  '0';


PostmasterFollowUpSearchInBody
Description Value
Description: Executes follow up mail body checks in mails that don't have a ticket number in the subject.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpSearchInBody'} =  '0';


PostmasterFollowUpSearchInAttachment
Description Value
Description: Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';


PostmasterFollowUpSearchInRaw
Description Value
Description: Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpSearchInRaw'} =  '0';


PostmasterUserID
Description Value
Description: Specifies user id of the postmaster data base.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterUserID'} =  '1';


PostmasterDefaultQueue
Description Value
Description: Defines the postmaster default queue.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterDefaultQueue'} =  'Raw';


PostmasterDefaultPriority
Description Value
Description: Defines the default priority of new tickets.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterDefaultPriority'} =  '3 normal';


PostmasterDefaultState
Description Value
Description: Defines the default state of new tickets.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterDefaultState'} =  'new';


PostmasterFollowUpState
Description Value
Description: Defines the state of a ticket if it gets a follow-up.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpState'} =  'open';


PostmasterFollowUpStateClosed
Description Value
Description: Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostmasterFollowUpStateClosed'} =  'open';


PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
Description Value
Description: Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';


PostmasterX-Header
Description Value
Description: Defines all the X-headers that should be scanned.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostmasterX-Header'} =  [
  'From',
  'To',
  'Cc',
  'Reply-To',
  'ReplyTo',
  'Subject',
  'Message-ID',
  'Message-Id',
  'Resent-To',
  'Resent-From',
  'Precedence',
  'Mailing-List',
  'List-Id',
  'List-Archive',
  'Errors-To',
  'References',
  'In-Reply-To',
  'X-Loop',
  'X-Spam-Flag',
  'X-Spam-Status',
  'X-Spam-Level',
  'X-No-Loop',
  'X-Priority',
  'Importance',
  'X-Mailer',
  'User-Agent',
  'Organization',
  'X-Original-To',
  'Delivered-To',
  'Envelope-To',
  'Return-Path',
  'X-OTRS-Loop',
  'X-OTRS-Info',
  'X-OTRS-Priority',
  'X-OTRS-Queue',
  'X-OTRS-Lock',
  'X-OTRS-Ignore',
  'X-OTRS-State',
  'X-OTRS-State-PendingTime',
  'X-OTRS-Type',
  'X-OTRS-Service',
  'X-OTRS-SLA',
  'X-OTRS-CustomerNo',
  'X-OTRS-CustomerUser',
  'X-OTRS-ArticleKey1',
  'X-OTRS-ArticleKey2',
  'X-OTRS-ArticleKey3',
  'X-OTRS-ArticleValue1',
  'X-OTRS-ArticleValue2',
  'X-OTRS-ArticleValue3',
  'X-OTRS-SenderType',
  'X-OTRS-ArticleType',
  'X-OTRS-TicketKey1',
  'X-OTRS-TicketKey2',
  'X-OTRS-TicketKey3',
  'X-OTRS-TicketKey4',
  'X-OTRS-TicketKey5',
  'X-OTRS-TicketKey6',
  'X-OTRS-TicketKey7',
  'X-OTRS-TicketKey8',
  'X-OTRS-TicketKey9',
  'X-OTRS-TicketKey10',
  'X-OTRS-TicketKey11',
  'X-OTRS-TicketKey12',
  'X-OTRS-TicketKey13',
  'X-OTRS-TicketKey14',
  'X-OTRS-TicketKey15',
  'X-OTRS-TicketKey16',
  'X-OTRS-TicketValue1',
  'X-OTRS-TicketValue2',
  'X-OTRS-TicketValue3',
  'X-OTRS-TicketValue4',
  'X-OTRS-TicketValue5',
  'X-OTRS-TicketValue6',
  'X-OTRS-TicketValue7',
  'X-OTRS-TicketValue8',
  'X-OTRS-TicketValue9',
  'X-OTRS-TicketValue10',
  'X-OTRS-TicketValue11',
  'X-OTRS-TicketValue12',
  'X-OTRS-TicketValue13',
  'X-OTRS-TicketValue14',
  'X-OTRS-TicketValue15',
  'X-OTRS-TicketValue16',
  'X-OTRS-TicketTime1',
  'X-OTRS-TicketTime2',
  'X-OTRS-TicketTime3',
  'X-OTRS-TicketTime4',
  'X-OTRS-TicketTime5',
  'X-OTRS-TicketTime6',
  'X-OTRS-FollowUp-Priority',
  'X-OTRS-FollowUp-Queue',
  'X-OTRS-FollowUp-Lock',
  'X-OTRS-FollowUp-State',
  'X-OTRS-FollowUp-State-PendingTime',
  'X-OTRS-FollowUp-Type',
  'X-OTRS-FollowUp-Service',
  'X-OTRS-FollowUp-SLA',
  'X-OTRS-FollowUp-ArticleKey1',
  'X-OTRS-FollowUp-ArticleKey2',
  'X-OTRS-FollowUp-ArticleKey3',
  'X-OTRS-FollowUp-ArticleValue1',
  'X-OTRS-FollowUp-ArticleValue2',
  'X-OTRS-FollowUp-ArticleValue3',
  'X-OTRS-FollowUp-SenderType',
  'X-OTRS-FollowUp-ArticleType',
  'X-OTRS-FollowUp-TicketKey1',
  'X-OTRS-FollowUp-TicketKey2',
  'X-OTRS-FollowUp-TicketKey3',
  'X-OTRS-FollowUp-TicketKey4',
  'X-OTRS-FollowUp-TicketKey5',
  'X-OTRS-FollowUp-TicketKey6',
  'X-OTRS-FollowUp-TicketKey7',
  'X-OTRS-FollowUp-TicketKey8',
  'X-OTRS-FollowUp-TicketKey9',
  'X-OTRS-FollowUp-TicketKey10',
  'X-OTRS-FollowUp-TicketKey11',
  'X-OTRS-FollowUp-TicketKey12',
  'X-OTRS-FollowUp-TicketKey13',
  'X-OTRS-FollowUp-TicketKey14',
  'X-OTRS-FollowUp-TicketKey15',
  'X-OTRS-FollowUp-TicketKey16',
  'X-OTRS-FollowUp-TicketValue1',
  'X-OTRS-FollowUp-TicketValue2',
  'X-OTRS-FollowUp-TicketValue3',
  'X-OTRS-FollowUp-TicketValue4',
  'X-OTRS-FollowUp-TicketValue5',
  'X-OTRS-FollowUp-TicketValue6',
  'X-OTRS-FollowUp-TicketValue7',
  'X-OTRS-FollowUp-TicketValue8',
  'X-OTRS-FollowUp-TicketValue9',
  'X-OTRS-FollowUp-TicketValue10',
  'X-OTRS-FollowUp-TicketValue11',
  'X-OTRS-FollowUp-TicketValue12',
  'X-OTRS-FollowUp-TicketValue13',
  'X-OTRS-FollowUp-TicketValue14',
  'X-OTRS-FollowUp-TicketValue15',
  'X-OTRS-FollowUp-TicketValue16',
  'X-OTRS-FollowUp-TicketTime1',
  'X-OTRS-FollowUp-TicketTime2',
  'X-OTRS-FollowUp-TicketTime3',
  'X-OTRS-FollowUp-TicketTime4',
  'X-OTRS-FollowUp-TicketTime5',
  'X-OTRS-FollowUp-TicketTime6'
];


PostMaster::PreFilterModule###1-Match
Description Value
Description: Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
  'Match' => {
    'From' => 'noreply@'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};


PostMaster::PreFilterModule###2-Match
Description Value
Description: Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
  'Match' => {
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-TicketKey-1' => 'SomeNumber',
    'X-OTRS-TicketValue-1' => '[***]'
  },
  'StopAfterMatch' => '0'
};


PostMaster::PreFilterModule###3-NewTicketReject
Description Value
Description: Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
  'Match' => {
    'From' => '@example.com'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};


PostMaster::PreFilterModule::NewTicketReject::Subject
Description Value
Description: Defines the subject for rejected emails.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';


PostMaster::PreFilterModule::NewTicketReject::Body
Description Value
Description: Defines the body text for rejected emails.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can\'t be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
 Your Helpdesk Team
';


PostMaster::PreFilterModule###4-CMD
Description Value
Description: CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
  'CMD' => '/usr/bin/some.bin',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};


PostMaster::PreFilterModule###5-SpamAssassin
Description Value
Description: Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};


PostMaster::PreFilterModule###6-SpamAssassin
Description Value
Description: Spam Assassin example setup. Moves marked mails to spam queue.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 0
Required: 0
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'spam'
  }
};


PostMaster::PreFilterModule###000-MatchDBSource
Description Value
Description: Module to use database filter storage.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};


PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
Description Value
Description: Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
  'ArticleType' => 'email-internal',
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
  'SenderType' => 'customer'
};


SendNoAutoResponseRegExp
Description Value
Description: If this regex matches, no message will be send by the autoresponder.
Group: Ticket
SubGroup: Core::PostMaster
Valid: 1
Required: 1
Config-Setting: 
$Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';


Core::Stats

Stats::DynamicObjectRegistration###Ticket
Description Value
Description: Module to generate ticket statistics.
Group: Ticket
SubGroup: Core::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::Ticket'
};


Stats::DynamicObjectRegistration###TicketList
Description Value
Description: Determines if the statistics module may generate ticket lists.
Group: Ticket
SubGroup: Core::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketList'
};


Stats::DynamicObjectRegistration###TicketAccountedTime
Description Value
Description: Module to generate accounted time ticket statistics.
Group: Ticket
SubGroup: Core::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime'
};


Stats::DynamicObjectRegistration###TicketSolutionResponseTime
Description Value
Description: Module to generate ticket solution and response time statistics.
Group: Ticket
SubGroup: Core::Stats
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime'
};


Core::Ticket

Ticket::Hook
Description Value
Description: The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Hook'} =  'Ticket#';


Ticket::HookDivider
Description Value
Description: The divider between TicketHook and ticket number. E.g ': '.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::HookDivider'} =  '';


Ticket::SubjectSize
Description Value
Description: Max size of the subjects in an email reply.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SubjectSize'} =  '100';


Ticket::SubjectRe
Description Value
Description: The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SubjectRe'} =  'Re';


Ticket::SubjectFwd
Description Value
Description: The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SubjectFwd'} =  'Fwd';


Ticket::SubjectFormat
Description Value
Description: The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::SubjectFormat'} =  'Left';


Ticket::CustomQueue
Description Value
Description: Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CustomQueue'} =  'My Queues';


Ticket::NewArticleIgnoreSystemSender
Description Value
Description: Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';


Ticket::ChangeOwnerToEveryone
Description Value
Description: Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';


Ticket::Responsible
Description Value
Description: Enables ticket responsible feature, to keep track of a specific ticket.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Responsible'} =  '0';


Ticket::ResponsibleAutoSet
Description Value
Description: Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::ResponsibleAutoSet'} =  '1';


Ticket::Type
Description Value
Description: Allows defining new types for ticket (if ticket type feature is enabled).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Type'} =  '0';


Ticket::Service
Description Value
Description: Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Service'} =  '0';


Ticket::ArchiveSystem
Description Value
Description: Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ArchiveSystem'} =  '0';


Ticket::NumberGenerator
Description Value
Description: Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';


Ticket::NumberGenerator::MinCounterSize
Description Value
Description: Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';


Ticket::NumberGenerator::CheckSystemID
Description Value
Description: Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';


Ticket::CounterLog
Description Value
Description: Log file for the ticket counter.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CounterLog'} =  '<OTRS_|config_Home>/var/log/TicketCounter.log';


Ticket::IndexModule
Description Value
Description: IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';


Ticket::StorageModule
Description Value
Description: Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';


ArticleDir
Description Value
Description: Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'ArticleDir'} =  '<OTRS_|config_Home>/var/article';


Ticket::EventModulePost###100-ArchiveRestore
Description Value
Description: Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore'
};


Ticket::EventModulePost###110-AcceleratorUpdate
Description Value
Description: Updates the ticket index accelerator.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} =  {
  'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};


Ticket::EventModulePost###120-ForceOwnerResetOnMove
Description Value
Description: Resets and unlocks the owner of a ticket if it was moved to another queue.
Group: Ticket
SubGroup: Core::Ticket
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};


Ticket::EventModulePost###130-ForceStateChangeOnLock
Description Value
Description: Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
Group: Ticket
SubGroup: Core::Ticket
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} =  {
  'Event' => 'TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
  'new' => 'open'
};


Ticket::EventModulePost###140-ResponsibleAutoSet
Description Value
Description: Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} =  {
  'Event' => 'TicketOwnerUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};


Ticket::EventModulePost###150-TicketPendingTimeReset
Description Value
Description: Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset'
};


Ticket::EventModulePost###500-NotificationEvent
Description Value
Description: Sends the notifications which are
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
  'Transaction' => '1'
};


Ticket::EventModulePost###900-EscalationIndex
Description Value
Description: Updates the ticket escalation index after a ticket attribute got updated.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};


Ticket::EventModulePost###900-EscalationStopEvents
Description Value
Description: Ticket event module that triggers the escalation stop events.
Group: Ticket
SubGroup: Core::Ticket
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'900-EscalationStopEvents'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TriggerEscalationStopEvents'
};


Ticket::EventModulePost###910-ForceUnlockOnMove
Description Value
Description: Forces to unlock tickets after being moved to another queue.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};


Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
Description Value
Description: Update Ticket "Seen" flag if every article got seen or a new Article got created.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} =  {
  'Event' => 'ArticleCreate|ArticleFlagSet',
  'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate'
};


Ticket::CustomModule###001-CustomModule
Description Value
Description: Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
Group: Ticket
SubGroup: Core::Ticket
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';


Ticket::ViewableSenderTypes
Description Value
Description: Defines the default viewable sender types of a ticket (default: customer).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ViewableSenderTypes'} =  [
  '\'customer\''
];


Ticket::ViewableLocks
Description Value
Description: Defines the viewable locks of a ticket. Default: unlock, tmp_lock.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ViewableLocks'} =  [
  '\'unlock\'',
  '\'tmp_lock\''
];


Ticket::ViewableStateType
Description Value
Description: Defines the valid state types for a ticket.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ViewableStateType'} =  [
  'new',
  'open',
  'pending reminder',
  'pending auto'
];


Ticket::UnlockStateType
Description Value
Description: Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::UnlockStateType'} =  [
  'new',
  'open'
];


Ticket::PendingNotificationOnlyToOwner
Description Value
Description: Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';


Ticket::PendingNotificationNotToResponsible
Description Value
Description: Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';


Ticket::PendingReminderStateType
Description Value
Description: Defines the state type of the reminder for pending tickets.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::PendingReminderStateType'} =  [
  'pending reminder'
];


Ticket::PendingAutoStateType
Description Value
Description: Determines the possible states for pending tickets that changed state after reaching time limit.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::PendingAutoStateType'} =  [
  'pending auto'
];


Ticket::StateAfterPending
Description Value
Description: Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::StateAfterPending'} =  {
  'pending auto close+' => 'closed successful',
  'pending auto close-' => 'closed unsuccessful'
};


System::Permission
Description Value
Description: Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];


Ticket::Permission###1-OwnerCheck
Description Value
Description: Module to check the owner of a ticket.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
  'Required' => '0'
};


Ticket::Permission###2-ResponsibleCheck
Description Value
Description: Module to check the agent responsible of a ticket.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
  'Required' => '0'
};


Ticket::Permission###3-GroupCheck
Description Value
Description: Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
  'Required' => '0'
};


Ticket::Permission###4-WatcherCheck
Description Value
Description: Module to check the watcher agents of a ticket.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
  'Required' => '0'
};


CustomerTicket::Permission###1-GroupCheck
Description Value
Description: Module to check the group permissions for the access to customer tickets.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
  'Granted' => '0',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
  'Required' => '1'
};


CustomerTicket::Permission###2-CustomerUserIDCheck
Description Value
Description: Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
  'Required' => '0'
};


CustomerTicket::Permission###3-CustomerIDCheck
Description Value
Description: Module to check customer permissions.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
  'Required' => '0'
};


Ticket::DefineEmailFrom
Description Value
Description: Defines how the From field from the emails (sent from answers and email tickets) should look like.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';


Ticket::DefineEmailFromSeparator
Description Value
Description: Defines the separator between the agents real name and the given queue email address.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::DefineEmailFromSeparator'} =  'via';


CustomerNotifyJustToRealCustomer
Description Value
Description: Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerNotifyJustToRealCustomer'} =  '0';


AgentSelfNotifyOnAction
Description Value
Description: Specifies if an agent should receive email notification of his own actions.
Group: Ticket
SubGroup: Core::Ticket
Valid: 1
Required: 1
Config-Setting: 
$Self->{'AgentSelfNotifyOnAction'} =  '0';


Core::TicketACL

Ticket::Acl::Module###1-Ticket::Acl::Module
Description Value
Description: ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
Group: Ticket
SubGroup: Core::TicketACL
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
  'State' => [
    'closed successful',
    'closed unsuccessful'
  ]
};


TicketACL::Default::Action
Description Value
Description: Default ACL values for ticket actions.
Group: Ticket
SubGroup: Core::TicketACL
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketACL::Default::Action'} =  {};


Core::TicketBulkAction

Ticket::Frontend::BulkFeature
Description Value
Description: Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
Group: Ticket
SubGroup: Core::TicketBulkAction
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::BulkFeature'} =  '1';


Ticket::Frontend::BulkFeatureGroup
Description Value
Description: Enables ticket bulk action feature only for the listed groups.
Group: Ticket
SubGroup: Core::TicketBulkAction
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
  'admin',
  'users'
];


Core::TicketFreeText

TicketFreeKey1
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey1'} =  {
  'Product' => 'Product'
};


TicketFreeKey1::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey1::DefaultSelection'} =  '';


TicketFreeText1
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText1'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText1::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';



TicketFreeKey2
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey2'} =  {
  'Product' => 'Product'
};


TicketFreeKey2::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey2::DefaultSelection'} =  '';


TicketFreeText2
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText2'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText2::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';



TicketFreeKey3
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey3'} =  {
  'Product' => 'Product'
};


TicketFreeKey3::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey3::DefaultSelection'} =  '';


TicketFreeText3
Description Value
Description: Defines the indicated free text field for ticket to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText3'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText3::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';



TicketFreeKey4
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey4'} =  {
  'Product' => 'Product'
};


TicketFreeKey4::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey4::DefaultSelection'} =  '';


TicketFreeText4
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText4'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText4::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';



TicketFreeKey5
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey5'} =  {
  'Product' => 'Product'
};


TicketFreeKey5::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey5::DefaultSelection'} =  '';


TicketFreeText5
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText5'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText5::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';



TicketFreeKey6
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey6'} =  {
  'Product' => 'Product'
};


TicketFreeKey6::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey6::DefaultSelection'} =  '';


TicketFreeText6
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText6'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText6::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';



TicketFreeKey7
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey7'} =  {
  'Product' => 'Product'
};


TicketFreeKey7::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey7::DefaultSelection'} =  '';


TicketFreeText7
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText7'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText7::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';



TicketFreeKey8
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey8'} =  {
  'Product' => 'Product'
};


TicketFreeKey8::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey8::DefaultSelection'} =  '';


TicketFreeText8
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText8'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText8::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';



TicketFreeKey9
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey9'} =  {
  'Product' => 'Product'
};


TicketFreeKey9::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey9::DefaultSelection'} =  '';


TicketFreeText9
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText9'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText9::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';



TicketFreeKey10
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey10'} =  {
  'Product' => 'Product'
};


TicketFreeKey10::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey10::DefaultSelection'} =  '';


TicketFreeText10
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText10'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText10::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';



TicketFreeKey11
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey11'} =  {
  'Product' => 'Product'
};


TicketFreeKey11::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey11::DefaultSelection'} =  '';


TicketFreeText11
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText11'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText11::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';



TicketFreeKey12
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey12'} =  {
  'Product' => 'Product'
};


TicketFreeKey12::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey12::DefaultSelection'} =  '';


TicketFreeText12
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText12'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText12::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';



TicketFreeKey13
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey13'} =  {
  'Product' => 'Product'
};


TicketFreeKey13::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey13::DefaultSelection'} =  '';


TicketFreeText13
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText13'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText13::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';



TicketFreeKey14
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey14'} =  {
  'Product' => 'Product'
};


TicketFreeKey14::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey14::DefaultSelection'} =  '';


TicketFreeText14
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText14'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText14::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';



TicketFreeKey15
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey15'} =  {
  'Product' => 'Product'
};


TicketFreeKey15::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey15::DefaultSelection'} =  '';


TicketFreeText15
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText15'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText15::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';



TicketFreeKey16
Description Value
Description: Defines the indicated free key field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey16'} =  {
  'Product' => 'Product'
};


TicketFreeKey16::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free key field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeKey16::DefaultSelection'} =  '';


TicketFreeText16
Description Value
Description: Defines the indicated free text field for tickets to add a new ticket attribute.
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText16'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};


TicketFreeText16::DefaultSelection
Description Value
Description: Defines the default selection of the indicated free text field for tickets (if more than one option is provided).
Group: Ticket
SubGroup: Core::TicketFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';



Core::TicketFreeTextDefault

Ticket::EventModulePost###TicketFreeFieldDefault
Description Value
Description: Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} =  {
  'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
  'Transaction' => '1'
};


Ticket::TicketFreeFieldDefault###Element1
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} =  {
  'Counter' => '1',
  'Event' => 'TicketCreate',
  'Key' => 'TicketType',
  'Value' => 'Default'
};


Ticket::TicketFreeFieldDefault###Element2
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element3
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element4
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element5
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element6
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element7
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element8
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element9
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element10
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element11
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element12
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element13
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element14
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element15
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Ticket::TicketFreeFieldDefault###Element16
Description Value
Description:
Group: Ticket
SubGroup: Core::TicketFreeTextDefault
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};


Core::TicketFreeTime

TicketFreeTimeKey1
Description Value
Description: Defines the free time key field number 1 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey1'} =  'Time1';


TicketFreeTimeOptional1
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional1'} =  '1';


TicketFreeTimeDiff1
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff1'} =  '0';


TicketFreeTimePeriod1
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 1.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod1'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


TicketFreeTimeKey2
Description Value
Description: Defines the free time key field number 2 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey2'} =  'Time2';


TicketFreeTimeOptional2
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional2'} =  '1';


TicketFreeTimeDiff2
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff2'} =  '0';


TicketFreeTimePeriod2
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 2.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod2'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


TicketFreeTimeKey3
Description Value
Description: Defines the free time key field number 3 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey3'} =  'Time3';


TicketFreeTimeOptional3
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional3'} =  '1';


TicketFreeTimeDiff3
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff3'} =  '0';


TicketFreeTimePeriod3
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 3.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod3'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


TicketFreeTimeKey4
Description Value
Description: Defines the free time key field number 4 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey4'} =  'Time4';


TicketFreeTimeOptional4
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional4'} =  '1';


TicketFreeTimeDiff4
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff4'} =  '0';


TicketFreeTimePeriod4
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 4.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod4'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


TicketFreeTimeKey5
Description Value
Description: Defines the free time key field number 5 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey5'} =  'Time5';


TicketFreeTimeOptional5
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional5'} =  '1';


TicketFreeTimeDiff5
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff5'} =  '0';


TicketFreeTimePeriod5
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 5.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod5'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


TicketFreeTimeKey6
Description Value
Description: Defines the free time key field number 6 for tickets.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeKey6'} =  'Time6';


TicketFreeTimeOptional6
Description Value
Description: Defines whether the indicated free time field is optional or not.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 1
Required: 1
Config-Setting: 
$Self->{'TicketFreeTimeOptional6'} =  '1';


TicketFreeTimeDiff6
Description Value
Description: Defines the difference from now (in seconds) of the indicated free time field's default value.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimeDiff6'} =  '0';


TicketFreeTimePeriod6
Description Value
Description: Defines the years (in future and in past) which can get selected in free time field number 6.
Group: Ticket
SubGroup: Core::TicketFreeTime
Valid: 0
Required: 0
Config-Setting: 
$Self->{'TicketFreeTimePeriod6'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};


Core::TicketWatcher

Ticket::Watcher
Description Value
Description: Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
Group: Ticket
SubGroup: Core::TicketWatcher
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Watcher'} =  '0';


Ticket::WatcherGroup
Description Value
Description: Enables ticket watcher feature only for the listed groups.
Group: Ticket
SubGroup: Core::TicketWatcher
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::WatcherGroup'} =  [
  'admin',
  'users'
];


Frontend::Admin::ModuleRegistration

Frontend::Module###AdminQueue
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminQueue'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Queues',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queues'
};


Frontend::Module###AdminResponse
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage response templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses'
};


Frontend::Module###AdminQueueResponses
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminQueueResponses'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link responses to queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses <-> Queues',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses <-> Queues'
};


Frontend::Module###AdminAutoResponse
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage responses that are automatically sent.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses'
};


Frontend::Module###AdminQueueAutoResponse
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link queues to auto responses.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses <-> Queues',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses <-> Queues'
};


Frontend::Module###AdminAttachment
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage attachments.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments'
};


Frontend::Module###AdminResponseAttachment
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link attachments to responses templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments <-> Responses',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments <-> Responses'
};


Frontend::Module###AdminSalutation
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage salutations.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Salutations',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Salutations'
};


Frontend::Module###AdminSignature
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSignature'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage signatures.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Signatures',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Signatures'
};


Frontend::Module###AdminSystemAddress
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Set sender email addresses for this system.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Email Addresses',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Email Addresses'
};


Frontend::Module###AdminNotification
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminNotification'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage notifications that are sent to agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agent Notifications',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agent Notifications'
};


Frontend::Module###AdminNotificationEvent
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage event based notifications.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notifications (Event)',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notifications (Event)'
};


Frontend::Module###AdminService
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Services',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Services'
};


Frontend::Module###AdminSLA
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminSLA'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage Service Level Agreements (SLAs).',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service Level Agreements',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service Level Agreements'
};


Frontend::Module###AdminType
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminType'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket types.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Types',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Types'
};


Frontend::Module###AdminState
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminState'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket states.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'States',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'States'
};


Frontend::Module###AdminPriority
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminPriority'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket priorities.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Priorities',
    'Prio' => '850'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Priorities'
};


Frontend::Module###AdminGenericAgent
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Admin::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage periodic tasks.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'GenericAgent',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericAgent'
};


Frontend::Agent

Ticket::Frontend::PendingDiffTime
Description Value
Description: Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';


Ticket::Frontend::ListType
Description Value
Description: Shows existing parent/child queue lists in the system in the form of a tree or a list.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ListType'} =  'tree';


Ticket::Frontend::TextAreaEmail
Description Value
Description: Permitted width for compose email windows.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';


Ticket::Frontend::TextAreaNote
Description Value
Description: Permitted width for compose note windows.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::TextAreaNote'} =  '78';


Ticket::Frontend::CustomerInfoCompose
Description Value
Description: Shows the customer user information (phone and email) in the compose screen.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';


Ticket::Frontend::CustomerInfoComposeMaxSize
Description Value
Description: Max size (in characters) of the customer information table (phone and email) in the compose screen.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';


Ticket::Frontend::CustomerInfoZoom
Description Value
Description: Shows the customer user's info in the ticket zoom view.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';


Ticket::Frontend::CustomerInfoZoomMaxSize
Description Value
Description: Maximum size (in characters) of the customer information table in the ticket zoom view.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';


Ticket::Frontend::CustomerInfoQueueMaxSize
Description Value
Description: Maximum size (in characters) of the customer info table in the queue view.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';


Ticket::Frontend::AccountTime
Description Value
Description: Activates time accounting.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AccountTime'} =  '1';


Ticket::Frontend::TimeUnits
Description Value
Description: Sets the prefered time units (e.g. work units, hours, minutes).
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';


Ticket::Frontend::NeedAccountedTime
Description Value
Description: Defines if time accounting is mandatory in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';


Ticket::Frontend::BulkAccountedTime
Description Value
Description: Defines if time accounting must be set to all tickets in bulk action.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';


Ticket::Frontend::NeedSpellCheck
Description Value
Description: Defines if composed messages have to be spell checked in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';


Ticket::Frontend::NewOwnerSelection
Description Value
Description: Shows an owner selection in phone and email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';


Ticket::Frontend::NewResponsibleSelection
Description Value
Description: Show a responsible selection in phone and email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';


Ticket::Frontend::NewQueueSelectionType
Description Value
Description: Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';


Ticket::Frontend::NewQueueSelectionString
Description Value
Description: Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';


Ticket::Frontend::NewQueueOwnSelection
Description Value
Description: Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::NewQueueOwnSelection'} =  {
  '1' => 'First Queue!',
  '2' => 'Second Queue!'
};


Ticket::Frontend::ShowCustomerTickets
Description Value
Description: Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';


NewTicketInNewWindow::Enabled
Description Value
Description: If enabled, TicketPhone and TicketEmail will be open in new windows.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'NewTicketInNewWindow::Enabled'} =  '0';



CustomerDBLinkTarget
Description Value
Description: Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerDBLinkTarget'} =  '';


Frontend::CommonObject###QueueObject
Description Value
Description: Path of the file that stores all the settings for the QueueObject object for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';


Frontend::CommonObject###TicketObject
Description Value
Description: Path of the file that stores all the settings for the TicketObject for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';


Frontend::CommonParam###Action
Description Value
Description: Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';


Frontend::CommonParam###QueueID
Description Value
Description: Default queue ID used by the system in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';


Frontend::CommonParam###TicketID
Description Value
Description: Default ticket ID used by the system in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';


Frontend::Agent::CustomerSearch

Ticket::Frontend::CustomerSearchAutoComplete###Active
Description Value
Description: Enables or disables the autocomplete feature for the customer search in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';


Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
Description Value
Description: Sets the minimum number of characters before autocomplete query is sent.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';


Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
Description Value
Description: Delay time between autocomplete queries.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '0.1';


Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
Description Value
Description: Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';


Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
Description Value
Description: Sets the number of search results to be displayed for the autocomplete feature.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';


Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
Description Value
Description: Determines if the search results container for the autocomplete feature should adjust its width dynamically.
Group: Ticket
SubGroup: Frontend::Agent::CustomerSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';


Frontend::Agent::Dashboard

DashboardBackend###0100-TicketPendingReminder
Description Value
Description: Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} =  {
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All tickets with a reminder set where the reminder date has been reached',
  'Filter' => 'Locked',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'UntilTime',
  'Title' => 'Reminder Tickets'
};


DashboardBackend###0110-TicketEscalation
Description Value
Description: Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} =  {
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All escalated tickets',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'EscalationTime',
  'Title' => 'Escalated Tickets'
};


DashboardBackend###0120-TicketNew
Description Value
Description: Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0120-TicketNew'} =  {
  'Attributes' => 'StateType=new;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All new tickets, these tickets have not been worked on yet',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'New Tickets'
};


DashboardBackend###0130-TicketOpen
Description Value
Description: Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} =  {
  'Attributes' => 'StateType=open;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'Open Tickets / Need to be answered'
};


DashboardBackend###0250-TicketStats
Description Value
Description: Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0250-TicketStats'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '30',
  'Closed' => '1',
  'Created' => '1',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
  'Permission' => 'rw',
  'Title' => '7 Day Stats'
};


DashboardBackend###0260-TicketCalendar
Description Value
Description: Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group: Ticket
SubGroup: Frontend::Agent::Dashboard
Valid: 1
Required: 0
Config-Setting: 
$Self->{'DashboardBackend'}->{'0260-TicketCalendar'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '2',
  'Default' => '1',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardCalendar',
  'OwnerOnly' => '',
  'Permission' => 'rw',
  'Title' => 'Upcoming Events'
};


Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###2-TicketSearch
Description Value
Description: Module to generate html OpenSearch profile for short ticket search in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleMetaHead
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
  'Action' => 'AgentTicketSearch',
  'Module' => 'Kernel::Output::HTML::HeaderMetaTicketSearch'
};


Frontend::Agent::ModuleNotify

Frontend::NotifyModule###5-Ticket::TicketEscalation
Description Value
Description: Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Group: Ticket
SubGroup: Frontend::Agent::ModuleNotify
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} =  {
  'CacheTime' => '40',
  'EscalationInMinutes' => '120',
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
  'ShownMax' => '25'
};


Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketQueue
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
  'Description' => 'Overview of all open Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketQueue.css'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'o',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Queue view',
      'NavBar' => 'Ticket',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => 't',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Tickets',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'QueueView'
};


Frontend::Module###AgentTicketPhone
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPhone'} =  {
  'Description' => 'Create new phone picket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new phone ticket (inbound)',
      'Link' => 'Action=AgentTicketPhone',
      'LinkOption' => '',
      'Name' => 'New phone ticket',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New phone ticket'
};


Frontend::Module###AgentTicketPhoneOutbound
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} =  {
  'Description' => 'Phone Call',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};


Frontend::Module###AgentTicketEmail
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketEmail'} =  {
  'Description' => 'Create new email ticket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Create new email ticket and send this out (outbound)',
      'Link' => 'Action=AgentTicketEmail',
      'LinkOption' => '',
      'Name' => 'New email ticket',
      'NavBar' => 'Ticket',
      'Prio' => '210',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New email ticket'
};


Frontend::Module###AgentTicketSearch
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketSearch'} =  {
  'Description' => 'Search Ticket',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search Tickets',
      'Link' => 'Action=AgentTicketSearch',
      'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog(\'AgentTicketSearch\');}, 0); return false;"',
      'Name' => 'Search',
      'NavBar' => 'Ticket',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};


Frontend::Module###AgentTicketMailbox
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketMailbox'} =  {
  'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
  'NavBarName' => 'Ticket',
  'Title' => ''
};


Frontend::Module###AgentTicketLockedView
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketLockedView'} =  {
  'Description' => 'Locked Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Locked Tickets'
};


Frontend::Module###AgentTicketResponsibleView
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} =  {
  'Description' => 'Responsible Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible Tickets'
};


Frontend::Module###AgentTicketWatchView
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketWatchView'} =  {
  'Description' => 'Watched Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Watched Tickets'
};


Frontend::Module###AgentCustomerSearch
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentCustomerSearch'} =  {
  'Description' => 'AgentCustomerSearch',
  'NavBarName' => 'Ticket',
  'Title' => 'AgentCustomerSearch'
};


Frontend::Module###AgentTicketStatusView
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
  'Description' => 'Overview of all open tickets',
  'NavBar' => [
    {
      'AccessKey' => 'v',
      'Block' => '',
      'Description' => 'Overview of all open Tickets.',
      'Link' => 'Action=AgentTicketStatusView',
      'LinkOption' => '',
      'Name' => 'Status view',
      'NavBar' => 'Ticket',
      'Prio' => '110',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Status view'
};


Frontend::Module###AgentTicketEscalationView
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} =  {
  'Description' => 'Overview of all escalated tickets',
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Overview Escalated Tickets',
      'Link' => 'Action=AgentTicketEscalationView',
      'LinkOption' => '',
      'Name' => 'Escalation view',
      'NavBar' => 'Ticket',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Escalation view'
};


Frontend::Module###AgentZoom
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentZoom'} =  {
  'Description' => 'compat module for AgentZoom to AgentTicketZoom',
  'NavBarName' => 'Ticket',
  'Title' => ''
};


Frontend::Module###AgentTicketZoom
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketZoom'} =  {
  'Description' => 'Ticket Zoom',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js',
      'Core.UI.Table.Sort.js',
      'Core.Agent.TicketZoom.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};


Frontend::Module###AgentTicketAttachment
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => 'Ticket',
  'Title' => ''
};


Frontend::Module###AgentTicketPlain
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPlain'} =  {
  'Description' => 'Ticket plain view of an email',
  'NavBarName' => 'Ticket',
  'Title' => 'Plain'
};


Frontend::Module###AgentTicketNote
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketNote'} =  {
  'Description' => 'Ticket Note',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Note'
};


Frontend::Module###AgentTicketMerge
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketMerge'} =  {
  'Description' => 'Ticket Merge',
  'NavBarName' => 'Ticket',
  'Title' => 'Merge'
};


Frontend::Module###AgentTicketPending
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPending'} =  {
  'Description' => 'Ticket Pending',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Pending'
};


Frontend::Module###AgentTicketWatcher
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketWatcher'} =  {
  'Description' => 'A TicketWatcher Module',
  'NavBarName' => 'Ticket-Watcher',
  'Title' => 'Ticket-Watcher'
};


Frontend::Module###AgentTicketPriority
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPriority'} =  {
  'Description' => 'Ticket Priority',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Priority'
};


Frontend::Module###AgentTicketLock
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketLock'} =  {
  'Description' => 'Ticket Lock',
  'NavBarName' => 'Ticket',
  'Title' => 'Lock'
};


Frontend::Module###AgentTicketMove
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketMove'} =  {
  'Description' => 'Ticket Move',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Move'
};


Frontend::Module###AgentTicketHistory
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketHistory'} =  {
  'Description' => 'Ticket History',
  'NavBarName' => 'Ticket',
  'Title' => 'History'
};


Frontend::Module###AgentTicketOwner
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketOwner'} =  {
  'Description' => 'Ticket Owner',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Owner'
};


Frontend::Module###AgentTicketResponsible
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketResponsible'} =  {
  'Description' => 'Ticket Responsible',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible'
};


Frontend::Module###AgentTicketCompose
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketCompose'} =  {
  'Description' => 'Ticket Compose email Answer',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Compose'
};


Frontend::Module###AgentTicketBounce
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketBounce'} =  {
  'Description' => 'Ticket Compose Bounce Email',
  'NavBarName' => 'Ticket',
  'Title' => 'Bounce'
};


Frontend::Module###AgentTicketForward
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketForward'} =  {
  'Description' => 'Ticket Forward Email',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Forward'
};


Frontend::Module###AgentTicketCustomer
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketCustomer'} =  {
  'Description' => 'Ticket Customer',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Customer'
};


Frontend::Module###AgentTicketClose
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketClose'} =  {
  'Description' => 'Ticket Close',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Close'
};


Frontend::Module###AgentTicketFreeText
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketFreeText'} =  {
  'Description' => 'Ticket FreeText',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Free Fields'
};


Frontend::Module###AgentTicketPrint
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketPrint'} =  {
  'Description' => 'Ticket Print',
  'NavBarName' => 'Ticket',
  'Title' => 'Print'
};


Frontend::Module###AgentTicketBulk
Description Value
Description: Frontend module registration for the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Module'}->{'AgentTicketBulk'} =  {
  'Description' => 'Ticket bulk module',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Bulk-Action'
};


Frontend::Agent::Preferences

PreferencesGroups###NewTicketNotify
Description Value
Description: Parameters for the NewTicketNotify object in the preferences view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'NewTicketNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
  'Key' => 'Send new ticket notifications',
  'Label' => 'New ticket notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendNewTicketNotification',
  'Prio' => '1000'
};


PreferencesGroups###FollowUpNotify
Description Value
Description: Parameters for the FollowUpNotify object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'FollowUpNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
  'Key' => 'Send ticket follow up notifications',
  'Label' => 'Ticket follow up notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendFollowUpNotification',
  'Prio' => '2000'
};


PreferencesGroups###LockTimeoutNotify
Description Value
Description: Parameters for the LockTimeoutNotify object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
  'Key' => 'Send ticket lock timeout notifications',
  'Label' => 'Ticket lock timeout notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendLockTimeoutNotification',
  'Prio' => '3000'
};


PreferencesGroups###MoveNotify
Description Value
Description: Parameters for the MoveNotify object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'MoveNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
  'Key' => 'Send ticket move notifications',
  'Label' => 'Ticket move notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendMoveNotification',
  'Prio' => '4000'
};


PreferencesGroups###WatcherNotify
Description Value
Description: Parameters for the WatcherNotify object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'WatcherNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me the same notifications for my watched tickets that the ticket owners will get.',
  'Key' => 'Send ticket watch notifications',
  'Label' => 'Ticket watch notification',
  'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
  'PrefKey' => 'UserSendWatcherNotification',
  'Prio' => '5000'
};


PreferencesGroups###CustomQueue
Description Value
Description: Parameters for the CustomQueue object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'CustomQueue'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
  'Key' => 'My Queues',
  'Label' => 'My Queues',
  'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
  'Permission' => 'ro',
  'Prio' => '1000'
};


PreferencesGroups###RefreshTime
Description Value
Description: Parameters for the RefreshTime object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'RefreshTime'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '0' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '0',
  'Desc' => 'If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.',
  'Key' => 'Refresh Overviews after',
  'Label' => 'Overview Refresh Time',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '2000'
};


PreferencesGroups###TicketOverviewSmallPageShown
Description Value
Description: Parameters for the pages (in which the tickets are shown) of the small ticket overview.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'TicketOverviewSmallPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '25',
  'Key' => 'Ticket limit per page for Ticket Overview "Small"',
  'Label' => 'Ticket Overview "Small" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewSmallPageShown',
  'Prio' => '8000'
};


PreferencesGroups###TicketOverviewMediumPageShown
Description Value
Description: Parameters for the pages (in which the tickets are shown) of the medium ticket overview.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'TicketOverviewMediumPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '20',
  'Key' => 'Ticket limit per page for Ticket Overview "Medium"',
  'Label' => 'Ticket Overview "Medium" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewMediumPageShown',
  'Prio' => '8100'
};


PreferencesGroups###TicketOverviewPreviewPageShown
Description Value
Description: Parameters for the pages (in which the tickets are shown) of the ticket preview overview.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'TicketOverviewPreviewPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '15',
  'Key' => 'Ticket limit per page for Ticket Overview "Preview"',
  'Label' => 'Ticket Overview "Preview" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewPreviewPageShown',
  'Prio' => '8200'
};


PreferencesGroups###CreateNextMask
Description Value
Description: Parameters for the CreateNextMask object in the preference view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'PreferencesGroups'}->{'CreateNextMask'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => 'CreateTicket',
    'AgentTicketZoom' => 'TicketZoom'
  },
  'DataSelected' => '',
  'Key' => 'Show this screen after I created a new ticket',
  'Label' => 'Screen after new ticket',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCreateNextMask',
  'Prio' => '3000'
};


Frontend::Agent::SearchRouter

Frontend::Search###Ticket
Description Value
Description: Search backend router.
Group: Ticket
SubGroup: Frontend::Agent::SearchRouter
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::Search'}->{'Ticket'} =  {
  '^AgentTicket' => 'Action=AgentTicketSearch;Subaction=AJAX'
};


Frontend::Agent::Ticket::ArticleAttachmentModule

Ticket::Frontend::ArticleAttachmentModule###1-Download
Description Value
Description: Shows a link to download article attachments in the zoom view of the article in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleAttachmentModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
};


Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
Description Value
Description: Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleAttachmentModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
};


Frontend::Agent::Ticket::ArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-SignEmail
Description Value
Description: Module to compose signed messages (PGP or S/MIME).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleComposeModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
};


Ticket::Frontend::ArticleComposeModule###2-CryptEmail
Description Value
Description: Module to crypt composed messages (PGP or S/MIME).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleComposeModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
};


Frontend::Agent::Ticket::ArticleViewModule

Ticket::Frontend::ArticleViewModule###1-PGP
Description Value
Description: Agent interface article notification module to check PGP.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleViewModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};


Ticket::Frontend::ArticleViewModule###1-SMIME
Description Value
Description: Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleViewModule
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};


Frontend::Agent::Ticket::ArticleViewModulePre

Ticket::Frontend::ArticlePreViewModule###1-PGP
Description Value
Description: Agent interface article notification module to check PGP.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleViewModulePre
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};


Ticket::Frontend::ArticlePreViewModule###1-SMIME
Description Value
Description: Agent interface article notification module to check S/MIME.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ArticleViewModulePre
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};


Frontend::Agent::Ticket::MenuModule

Ticket::Frontend::MenuModule###000-Back
Description Value
Description: Shows a link in the menu to go back in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} =  {
  'Action' => '',
  'Description' => 'Back',
  'Link' => '$Env{"LastScreenOverview"};TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Back',
  'PopupType' => '',
  'Target' => ''
};


Ticket::Frontend::MenuModule###100-Lock
Description Value
Description: Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock',
  'Target' => ''
};


Ticket::Frontend::MenuModule###200-History
Description Value
Description: Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history',
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History',
  'PopupType' => 'TicketHistory',
  'Target' => ''
};


Ticket::Frontend::MenuModule###210-Print
Description Value
Description: Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} =  {
  'Action' => 'AgentTicketPrint',
  'Description' => 'Print this ticket',
  'Link' => 'Action=AgentTicketPrint;TicketID=$QData{"TicketID"}',
  'LinkParam' => 'target="print"',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Print',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###300-Priority
Description Value
Description: Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority',
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###310-FreeText
Description Value
Description: Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} =  {
  'Action' => 'AgentTicketFreeText',
  'Description' => 'Change the free fields for this ticket',
  'Link' => 'Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Free Fields',
  'PopupType' => 'TicketAction',
  'Target' => ''
};



Ticket::Frontend::MenuModule###400-Owner
Description Value
Description: Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} =  {
  'Action' => 'AgentTicketOwner',
  'Description' => 'Change the owner for this ticket',
  'Link' => 'Action=AgentTicketOwner;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Owner',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###410-Responsible
Description Value
Description: Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} =  {
  'Action' => 'AgentTicketResponsible',
  'Description' => 'Change the responsible person for this ticket',
  'Link' => 'Action=AgentTicketResponsible;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
  'Name' => 'Responsible',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###420-Customer
Description Value
Description: Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} =  {
  'Action' => 'AgentTicketCustomer',
  'Description' => 'Change the customer for this ticket',
  'Link' => 'Action=AgentTicketCustomer;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Customer',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###420-Note
Description Value
Description: Shows a link in the menu to add a note in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket',
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###430-Merge
Description Value
Description: Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} =  {
  'Action' => 'AgentTicketMerge',
  'Description' => 'Merge into a different ticket',
  'Link' => 'Action=AgentTicketMerge;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Merge',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###440-Pending
Description Value
Description: Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} =  {
  'Action' => 'AgentTicketPending',
  'Description' => 'Set this ticket to pending',
  'Link' => 'Action=AgentTicketPending;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Pending',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###448-Watch
Description Value
Description: Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} =  {
  'Action' => 'AgentTicketWatcher',
  'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
  'Name' => 'Watch',
  'Target' => ''
};


Ticket::Frontend::MenuModule###450-Close
Description Value
Description: Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket',
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::MenuModule###460-Delete
Description Value
Description: Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete',
  'PopupType' => '',
  'Target' => ''
};


Ticket::Frontend::MenuModule###470-Spam
Description Value
Description: Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam',
  'PopupType' => '',
  'Target' => ''
};


Frontend::Agent::Ticket::MenuModulePre

Ticket::Frontend::PreMenuModule###100-Lock
Description Value
Description: Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock',
  'PopupType' => '',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###200-Zoom
Description Value
Description: Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} =  {
  'Action' => 'AgentTicketZoom',
  'Description' => 'Look into a ticket!',
  'Link' => 'Action=AgentTicketZoom;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Zoom',
  'PopupType' => '',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###210-History
Description Value
Description: Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history!',
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History',
  'PopupType' => 'TicketHistory',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###300-Priority
Description Value
Description: Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority!',
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###420-Note
Description Value
Description: Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket',
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###440-Close
Description Value
Description: Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket',
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close',
  'PopupType' => 'TicketAction',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###445-Move
Description Value
Description: Shows a link in the menu to move a ticket in every ticket overview of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'445-Move'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Change queue!',
  'Module' => 'Kernel::Output::HTML::TicketMenuMove',
  'Name' => 'Move'
};


Ticket::Frontend::PreMenuModule###450-Delete
Description Value
Description: Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete',
  'PopupType' => '',
  'Target' => ''
};


Ticket::Frontend::PreMenuModule###460-Spam
Description Value
Description: Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::MenuModulePre
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam',
  'PopupType' => '',
  'Target' => ''
};


Frontend::Agent::Ticket::ViewBounce

Ticket::Frontend::AgentTicketBounce###Permission
Description Value
Description: Required permissions to use the ticket bounce screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBounce
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';


Ticket::Frontend::AgentTicketBounce###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBounce
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketBounce###StateDefault
Description Value
Description: Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBounce
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';


Ticket::Frontend::AgentTicketBounce###StateType
Description Value
Description: Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBounce
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} =  [
  'open',
  'closed'
];


Ticket::Frontend::BounceText
Description Value
Description: Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBounce
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';


Frontend::Agent::Ticket::ViewBulk

Ticket::Frontend::AgentTicketBulk###RequiredLock
Description Value
Description: Automatically lock and set owner to current Agent after selecting for an Bulk Action.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketBulk###Owner
Description Value
Description: Sets the ticket owner in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';


Ticket::Frontend::AgentTicketBulk###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';


Ticket::Frontend::AgentTicketBulk###State
Description Value
Description: If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';


Ticket::Frontend::AgentTicketBulk###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketBulk###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketBulk###Priority
Description Value
Description: Shows the ticket priority options in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';


Ticket::Frontend::AgentTicketBulk###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket bulk screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketBulk###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewBulk
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};


Frontend::Agent::Ticket::ViewClose

Ticket::Frontend::AgentTicketClose###Permission
Description Value
Description: Required permissions to use the close ticket screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';


Ticket::Frontend::AgentTicketClose###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketClose###TicketType
Description Value
Description: Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketClose###Service
Description Value
Description: Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketClose###Owner
Description Value
Description: Sets the ticket owner in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketClose###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketClose###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketClose###State
Description Value
Description: If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';


Ticket::Frontend::AgentTicketClose###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} =  [
  'closed'
];


Ticket::Frontend::AgentTicketClose###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';


Ticket::Frontend::AgentTicketClose###Note
Description Value
Description: Allows adding notes in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketClose###Subject
Description Value
Description: Sets the default subject for notes added in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';


Ticket::Frontend::AgentTicketClose###Body
Description Value
Description: Sets the default body text for notes added in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketClose###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketClose###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketClose###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketClose###Priority
Description Value
Description: Shows the ticket priority options in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketClose###PriorityDefault
Description Value
Description: Defines the default ticket priority in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketClose###Title
Description Value
Description: Shows the title fields in the close ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';


Ticket::Frontend::AgentTicketClose###TicketFreeText
Description Value
Description: Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketClose###TicketFreeTime
Description Value
Description: Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketClose###ArticleFreeText
Description Value
Description: Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketClose###HistoryType
Description Value
Description: Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketClose###HistoryComment
Description Value
Description: Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewClose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';


Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::AgentTicketCompose###Permission
Description Value
Description: Required permissions to use the ticket compose screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';


Ticket::Frontend::AgentTicketCompose###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketCompose###StateDefault
Description Value
Description: Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketCompose###StateType
Description Value
Description: Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} =  [
  'open',
  'closed',
  'pending auto',
  'pending reminder'
];


Ticket::Frontend::ResponseFormat
Description Value
Description: Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ResponseFormat'} =  '$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
';


Ticket::Frontend::Quote
Description Value
Description: Defines the used character for email quotes in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::Quote'} =  '>';


Ticket::Frontend::ComposeAddCustomerAddress
Description Value
Description: Adds customers email addresses to recipients in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';


Ticket::Frontend::ComposeReplaceSenderAddress
Description Value
Description: Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';


Ticket::Frontend::ComposeExcludeCcRecipients
Description Value
Description: Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';


Ticket::Frontend::AgentTicketCompose###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketCompose###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketCompose###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCompose
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Frontend::Agent::Ticket::ViewCustomer

Ticket::Frontend::AgentTicketCustomer###Permission
Description Value
Description: Required permissions to change the customer of a ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCustomer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';


Ticket::Frontend::AgentTicketCustomer###RequiredLock
Description Value
Description: Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewCustomer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';


Frontend::Agent::Ticket::ViewEmailNew

Ticket::Frontend::AgentTicketEmail###Priority
Description Value
Description: Sets the default priority for new email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';


Ticket::Frontend::AgentTicketEmail###ArticleType
Description Value
Description: Sets the default article type for new email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';


Ticket::Frontend::AgentTicketEmail###SenderType
Description Value
Description: Sets the default sender type for new email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';


Ticket::Frontend::AgentTicketEmail###Subject
Description Value
Description: Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';


Ticket::Frontend::AgentTicketEmail###Body
Description Value
Description: Sets the default text for new email tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketEmail###StateDefault
Description Value
Description: Sets the default next ticket state, after the creation of an email ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketEmail###StateType
Description Value
Description: Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];


Ticket::Frontend::AgentTicketEmail###TicketFreeText
Description Value
Description: Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketEmail###TicketFreeTime
Description Value
Description: Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketEmail###ArticleFreeText
Description Value
Description: Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketEmail###HistoryType
Description Value
Description: Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';


Ticket::Frontend::AgentTicketEmail###HistoryComment
Description Value
Description: Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEmailNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';


Frontend::Agent::Ticket::ViewEscalation

Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
Description Value
Description: Shows all open tickets (even if they are locked) in the escalation view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEscalation
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';


Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEscalation
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';


Ticket::Frontend::AgentTicketEscalationView###Order::Default
Description Value
Description: Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewEscalation
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';


Frontend::Agent::Ticket::ViewForward

Ticket::Frontend::AgentTicketForward###Permission
Description Value
Description: Required permissions to use the ticket forward screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';


Ticket::Frontend::AgentTicketForward###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketForward###StateDefault
Description Value
Description: Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';


Ticket::Frontend::AgentTicketForward###StateType
Description Value
Description: Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
Description Value
Description: Defines the default type of forwarded message in the ticket forward screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';


Ticket::Frontend::AgentTicketForward###ArticleTypes
Description Value
Description: Specifies the different article types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} =  [
  'email-external',
  'email-internal'
];


Ticket::Frontend::AgentTicketForward###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketForward###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketForward###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewForward
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Frontend::Agent::Ticket::ViewFreeText

Ticket::Frontend::AgentTicketFreeText###Permission
Description Value
Description: Required permissions to use the ticket free text screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';


Ticket::Frontend::AgentTicketFreeText###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';


Ticket::Frontend::AgentTicketFreeText###TicketType
Description Value
Description: Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';


Ticket::Frontend::AgentTicketFreeText###Service
Description Value
Description: Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';


Ticket::Frontend::AgentTicketFreeText###Owner
Description Value
Description: Sets the ticket owner in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketFreeText###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketFreeText###State
Description Value
Description: If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';


Ticket::Frontend::AgentTicketFreeText###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketFreeText###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketFreeText###Note
Description Value
Description: Allows adding notes in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';


Ticket::Frontend::AgentTicketFreeText###Subject
Description Value
Description: Defines the default subject of a note in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';


Ticket::Frontend::AgentTicketFreeText###Body
Description Value
Description: Defines the default body of a note in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketFreeText###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketFreeText###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketFreeText###Priority
Description Value
Description: Shows the ticket priority options in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketFreeText###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketFreeText###Title
Description Value
Description: Shows the title fields in the ticket free text screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';


Ticket::Frontend::AgentTicketFreeText###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '1',
  '4' => '1',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketFreeText###HistoryType
Description Value
Description: Defines the history type for the ticket free text screen action, which gets used for ticket history.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketFreeText###HistoryComment
Description Value
Description: Defines the history comment for the ticket free text screen action, which gets used for ticket history.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewFreeText
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';


Frontend::Agent::Ticket::ViewHistory

Ticket::Frontend::HistoryOrder
Description Value
Description: Shows the ticket history (reverse ordered) in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewHistory
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';


Frontend::Agent::Ticket::ViewMailbox

Ticket::Frontend::AgentTicketLockedView###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketLockedView###Order::Default
Description Value
Description: Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';


Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketResponsibleView###Order::Default
Description Value
Description: Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';


Ticket::Frontend::AgentTicketWatchView###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketWatchView###Order::Default
Description Value
Description: Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMailbox
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';


Frontend::Agent::Ticket::ViewMerge

Ticket::Frontend::AgentTicketMerge###Permission
Description Value
Description: Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMerge
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';


Ticket::Frontend::AgentTicketMerge###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMerge
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';


Ticket::Frontend::MergeText
Description Value
Description: When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMerge
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';


Ticket::Frontend::AutomaticMergeText
Description Value
Description: When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMerge
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';


Frontend::Agent::Ticket::ViewMove

Ticket::Frontend::MoveType
Description Value
Description: Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::MoveType'} =  'form';


Ticket::Frontend::AgentTicketMove###State
Description Value
Description: Allows to set a new ticket state in the move ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';


Ticket::DefaultNextMoveStateType
Description Value
Description: Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::DefaultNextMoveStateType'} =  [
  'open',
  'closed'
];


Ticket::Frontend::AgentTicketMove###Priority
Description Value
Description: Shows the ticket priority options in the move ticket screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketMove###TicketFreeText
Description Value
Description: Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketMove###TicketFreeTime
Description Value
Description: Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketMove###NextScreen
Description Value
Description: Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'NextScreen'} =  'LastScreenView';


Ticket::Frontend::AgentTicketMove###Subject
Description Value
Description: Sets the default subject for notes added in the ticket move screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} =  '$Text{"Change Queue"}';


Ticket::Frontend::AgentTicketMove###Body
Description Value
Description: Sets the default body text for notes added in the ticket move screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewMove
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} =  '';


Frontend::Agent::Ticket::ViewNote

Ticket::Frontend::AgentTicketNote###Permission
Description Value
Description: Required permissions to use the ticket note screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';


Ticket::Frontend::AgentTicketNote###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';


Ticket::Frontend::AgentTicketNote###TicketType
Description Value
Description: Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketNote###Service
Description Value
Description: Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketNote###Owner
Description Value
Description: Sets the ticket owner in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketNote###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketNote###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketNote###State
Description Value
Description: If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';


Ticket::Frontend::AgentTicketNote###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketNote###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketNote###Note
Description Value
Description: Allows adding notes in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketNote###Subject
Description Value
Description: Sets the default subject for notes added in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';


Ticket::Frontend::AgentTicketNote###Body
Description Value
Description: Sets the default body text for notes added in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketNote###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketNote###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketNote###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketNote###Priority
Description Value
Description: Shows the ticket priority options in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketNote###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketNote###Title
Description Value
Description: Shows the title fields in the ticket note screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';


Ticket::Frontend::AgentTicketNote###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketNote###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketNote###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketNote###HistoryType
Description Value
Description: Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketNote###HistoryComment
Description Value
Description: Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewNote
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';


Frontend::Agent::Ticket::ViewOwner

Ticket::Frontend::AgentTicketOwner###Permission
Description Value
Description: Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';


Ticket::Frontend::AgentTicketOwner###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';


Ticket::Frontend::AgentTicketOwner###TicketType
Description Value
Description: Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketOwner###Service
Description Value
Description: Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketOwner###Owner
Description Value
Description: Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';


Ticket::Frontend::AgentTicketOwner###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';


Ticket::Frontend::AgentTicketOwner###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketOwner###State
Description Value
Description: If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';


Ticket::Frontend::AgentTicketOwner###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketOwner###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketOwner###Note
Description Value
Description: Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketOwner###Subject
Description Value
Description: Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';


Ticket::Frontend::AgentTicketOwner###Body
Description Value
Description: Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketOwner###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketOwner###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketOwner###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketOwner###Priority
Description Value
Description: Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketOwner###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketOwner###Title
Description Value
Description: Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';


Ticket::Frontend::AgentTicketOwner###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketOwner###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketOwner###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketOwner###HistoryType
Description Value
Description: Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketOwner###HistoryComment
Description Value
Description: Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewOwner
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';


Frontend::Agent::Ticket::ViewPending

Ticket::Frontend::AgentTicketPending###Permission
Description Value
Description: Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';


Ticket::Frontend::AgentTicketPending###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketPending###TicketType
Description Value
Description: Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketPending###Service
Description Value
Description: Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketPending###Owner
Description Value
Description: Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketPending###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketPending###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketPending###State
Description Value
Description: If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';


Ticket::Frontend::AgentTicketPending###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} =  [
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketPending###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';


Ticket::Frontend::AgentTicketPending###Note
Description Value
Description: Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketPending###Subject
Description Value
Description: Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';


Ticket::Frontend::AgentTicketPending###Body
Description Value
Description: Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketPending###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketPending###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketPending###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketPending###Priority
Description Value
Description: Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketPending###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketPending###Title
Description Value
Description: Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';


Ticket::Frontend::AgentTicketPending###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketPending###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketPending###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketPending###HistoryType
Description Value
Description: Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketPending###HistoryComment
Description Value
Description: Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPending
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';


Frontend::Agent::Ticket::ViewPhoneNew

Ticket::Frontend::AgentTicketPhone###Priority
Description Value
Description: Sets the default priority for new phone tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';


Ticket::Frontend::AgentTicketPhone###ArticleType
Description Value
Description: Sets the default article type for new phone tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';


Ticket::Frontend::AgentTicketPhone###SenderType
Description Value
Description: Sets the default sender type for new phone ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';


Ticket::Frontend::AgentTicketPhone###Subject
Description Value
Description: Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';


Ticket::Frontend::AgentTicketPhone###Body
Description Value
Description: Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketPhone###StateDefault
Description Value
Description: Sets the default next state for new phone tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketPhone###StateType
Description Value
Description: Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];


Ticket::Frontend::AgentTicketPhone###TicketFreeText
Description Value
Description: Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketPhone###TicketFreeTime
Description Value
Description: Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketPhone###ArticleFreeText
Description Value
Description: Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketPhone###HistoryType
Description Value
Description: Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';


Ticket::Frontend::AgentTicketPhone###HistoryComment
Description Value
Description: Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';


Ticket::Frontend::AgentTicketPhone###SplitLinkType
Description Value
Description: Sets the default link type of splitted tickets in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} =  {
  'Direction' => 'Target',
  'LinkType' => 'ParentChild'
};


Frontend::Agent::Ticket::ViewPhoneOutbound

Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Description Value
Description: Required permissions to use the ticket phone outbound screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';


Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Description Value
Description: Defines the default type of the note in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';


Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Description Value
Description: Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';


Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Description Value
Description: Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';


Ticket::Frontend::AgentTicketPhoneOutbound###Body
Description Value
Description: Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketPhoneOutbound###State
Description Value
Description: Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';


Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Description Value
Description: Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];


Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Description Value
Description: Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';


Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Description Value
Description: Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPhoneOutbound
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';


Frontend::Agent::Ticket::ViewPriority

Ticket::Frontend::AgentTicketPriority###Permission
Description Value
Description: Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';


Ticket::Frontend::AgentTicketPriority###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';


Ticket::Frontend::AgentTicketPriority###TicketType
Description Value
Description: Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketPriority###Service
Description Value
Description: Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketPriority###Owner
Description Value
Description: Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketPriority###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketPriority###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';


Ticket::Frontend::AgentTicketPriority###State
Description Value
Description: If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';


Ticket::Frontend::AgentTicketPriority###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketPriority###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketPriority###Note
Description Value
Description: Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketPriority###Subject
Description Value
Description: Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';


Ticket::Frontend::AgentTicketPriority###Body
Description Value
Description: Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketPriority###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketPriority###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketPriority###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketPriority###Priority
Description Value
Description: Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';


Ticket::Frontend::AgentTicketPriority###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketPriority###Title
Description Value
Description: Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';


Ticket::Frontend::AgentTicketPriority###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketPriority###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketPriority###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketPriority###HistoryType
Description Value
Description: Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketPriority###HistoryComment
Description Value
Description: Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewPriority
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';


Frontend::Agent::Ticket::ViewQueue

Ticket::Frontend::AgentTicketQueue###StripEmptyLines
Description Value
Description: Strips empty lines on the ticket preview in the queue view.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';


Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
Description Value
Description: Shows all both ro and rw queues in the queue view.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';


Ticket::Frontend::AgentTicketQueue###HighlightAge1
Description Value
Description: Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';


Ticket::Frontend::AgentTicketQueue###HighlightAge2
Description Value
Description: Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';



Ticket::Frontend::AgentTicketQueue###QueueSort
Description Value
Description: Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} =  {
  '3' => '0',
  '7' => '1'
};


Ticket::Frontend::AgentTicketQueue###SortBy::Default
Description Value
Description: Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketQueue###Order::Default
Description Value
Description: Defines the default sort order for all queues in the queue view, after priority sort.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewQueue
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';


Frontend::Agent::Ticket::ViewResponsible

Ticket::Frontend::AgentTicketResponsible###Permission
Description Value
Description: Required permissions to use the ticket responsible screen in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';


Ticket::Frontend::AgentTicketResponsible###RequiredLock
Description Value
Description: Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';


Ticket::Frontend::AgentTicketResponsible###TicketType
Description Value
Description: Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';


Ticket::Frontend::AgentTicketResponsible###Service
Description Value
Description: Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';


Ticket::Frontend::AgentTicketResponsible###Owner
Description Value
Description: Sets the ticket owner in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';


Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
Description Value
Description: Sets if ticket owner must be selected by the agent.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';


Ticket::Frontend::AgentTicketResponsible###Responsible
Description Value
Description: Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';


Ticket::Frontend::AgentTicketResponsible###State
Description Value
Description: If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';


Ticket::Frontend::AgentTicketResponsible###StateType
Description Value
Description: Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];


Ticket::Frontend::AgentTicketResponsible###StateDefault
Description Value
Description: Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';


Ticket::Frontend::AgentTicketResponsible###Note
Description Value
Description: Allows adding notes in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';


Ticket::Frontend::AgentTicketResponsible###Subject
Description Value
Description: Sets the default subject for notes added in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';


Ticket::Frontend::AgentTicketResponsible###Body
Description Value
Description: Sets the default body text for notes added in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
Description Value
Description: Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';


Ticket::Frontend::AgentTicketResponsible###InformAgent
Description Value
Description: Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';


Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
Description Value
Description: Defines the default type of the note in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';


Ticket::Frontend::AgentTicketResponsible###ArticleTypes
Description Value
Description: Specifies the different note types that will be used in the system.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};


Ticket::Frontend::AgentTicketResponsible###Priority
Description Value
Description: Shows the ticket priority options in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';


Ticket::Frontend::AgentTicketResponsible###PriorityDefault
Description Value
Description: Defines the default ticket priority in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::AgentTicketResponsible###Title
Description Value
Description: Shows the title fields in the ticket responsible screen of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';


Ticket::Frontend::AgentTicketResponsible###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Ticket::Frontend::AgentTicketResponsible###HistoryType
Description Value
Description: Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';


Ticket::Frontend::AgentTicketResponsible###HistoryComment
Description Value
Description: Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewResponsible
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';


Frontend::Agent::Ticket::ViewSearch

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
Description Value
Description: Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';


Ticket::Frontend::AgentTicketSearch###SearchLimit
Description Value
Description: Maximum number of tickets to be displayed in the result of a search in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';


Ticket::Frontend::AgentTicketSearch###SearchPageShown
Description Value
Description: Number of tickets to be displayed in each page of a search result in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';


Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
Description Value
Description: Number of lines (per ticket) that are shown by the search utility in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';


Ticket::Frontend::AgentTicketSearch###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::AgentTicketSearch###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::AgentTicketSearch###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketSearch###Order::Default
Description Value
Description: Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';


Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
Description Value
Description: Exports the whole article tree in search result (it can affect the system performance).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';


Ticket::Frontend::AgentTicketSearch###SearchCSVData
Description Value
Description: Data used to export the search result in CSV format.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} =  [
  'TicketNumber',
  'Age',
  'Created',
  'Closed',
  'FirstLock',
  'FirstResponse',
  'State',
  'Priority',
  'Queue',
  'Lock',
  'Owner',
  'UserFirstname',
  'UserLastname',
  'CustomerID',
  'CustomerName',
  'From',
  'Subject',
  'AccountedTime',
  'TicketFreeKey1',
  'TicketFreeText1',
  'TicketFreeKey2',
  'TicketFreeText2',
  'TicketFreeKey3',
  'TicketFreeText3',
  'TicketFreeKey4',
  'TicketFreeText4',
  'TicketFreeKey5',
  'TicketFreeText5',
  'TicketFreeKey6',
  'TicketFreeText6',
  'TicketFreeKey7',
  'TicketFreeText7',
  'TicketFreeKey8',
  'TicketFreeText8',
  'TicketFreeTime1',
  'TicketFreeTime2',
  'TicketFreeTime3',
  'TicketFreeTime4',
  'TicketFreeTime5',
  'TicketFreeTime6',
  'ArticleTree',
  'SolutionInMin',
  'SolutionDiffInMin',
  'FirstResponseInMin',
  'FirstResponseDiffInMin'
];


Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
Description Value
Description: Includes article create times in the ticket search of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';


Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###Title
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###From
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###To
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###Cc
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###Subject
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###Body
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
Description Value
Description: Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
Description Value
Description: Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} =  '';


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} =  [];


Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16
Description Value
Description: Defines the default shown ticket search attribute for ticket search screen.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} =  [];


Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
Description Value
Description: Exports the whole article tree in search result (it can affect the system performance).
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} =  '0';


Frontend::Agent::Ticket::ViewStatus

Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
Description Value
Description: Shows all open tickets (even if they are locked) in the status view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewStatus
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';


Ticket::Frontend::AgentTicketStatusView###SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in the status view of the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewStatus
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';


Ticket::Frontend::AgentTicketStatusView###Order::Default
Description Value
Description: Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewStatus
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';


Frontend::Agent::Ticket::ViewZoom

Ticket::Frontend::PlainView
Description Value
Description: Shows a link to see a zoomed email ticket in plain text.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::PlainView'} =  '0';


Ticket::Frontend::ZoomExpand
Description Value
Description: Shows all the articles of the ticket (expanded) in the zoom view.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ZoomExpand'} =  '0';


Ticket::Frontend::ZoomExpandSort
Description Value
Description: Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';


Ticket::ZoomAttachmentDisplayCount
Description Value
Description: Shows a count of icons in the ticket zoom, if the article has attachments.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '20';


Ticket::ZoomTimeDisplay
Description Value
Description: Displays the accounted time for an article in the ticket zoom view.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::ZoomTimeDisplay'} =  '0';


Ticket::Frontend::TicketArticleFilter
Description Value
Description: Activates the article filter in the zoom view to specify which articles should be shown.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';


Ticket::Frontend::HTMLArticleHeightDefault
Description Value
Description: Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';


Ticket::Frontend::HTMLArticleHeightMax
Description Value
Description: Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';


Ticket::Frontend::ZoomRichTextForce
Description Value
Description: Show article as rich text even if rich text writing is disabled.
Group: Ticket
SubGroup: Frontend::Agent::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';


Frontend::Agent::TicketOverview

Ticket::Frontend::Overview###Small
Description Value
Description: Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group: Ticket
SubGroup: Frontend::Agent::TicketOverview
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::Overview'}->{'Small'} =  {
  'CustomerInfo' => '1',
  'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
  'Name' => 'Small',
  'NameShort' => 'S'
};


Ticket::Frontend::OverviewSmall###ColumnHeader
Description Value
Description: Shows either the last customer article's subject or the ticket title in the small format overview.
Group: Ticket
SubGroup: Frontend::Agent::TicketOverview
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';


Ticket::Frontend::Overview###Medium
Description Value
Description: Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group: Ticket
SubGroup: Frontend::Agent::TicketOverview
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::Overview'}->{'Medium'} =  {
  'CustomerInfo' => '0',
  'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
  'Name' => 'Medium',
  'NameShort' => 'M',
  'TicketActionsPerTicket' => '0'
};


Ticket::Frontend::Overview###Preview
Description Value
Description: Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
Group: Ticket
SubGroup: Frontend::Agent::TicketOverview
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::Overview'}->{'Preview'} =  {
  'CustomerInfo' => '0',
  'CustomerInfoMaxSize' => '18',
  'DefaultPreViewLines' => '18',
  'DefaultViewNewLine' => '90',
  'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
  'Name' => 'Preview',
  'NameShort' => 'L',
  'StripEmptyLines' => '0',
  'TicketActionsPerTicket' => '0'
};


Frontend::Agent::ToolBarModule

Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
Description Value
Description: Toolbar Item for a shortcut.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'1-Ticket::AgentTicketQueue'} =  {
  'AccessKey' => 'q',
  'Action' => 'AgentTicketQueue',
  'CssClass' => 'QueueView',
  'Link' => 'Action=AgentTicketQueue',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Queue view',
  'Priority' => '1010010'
};


Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
Description Value
Description: Toolbar Item for a shortcut.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'2-Ticket::AgentTicketStatus'} =  {
  'AccessKey' => 'o',
  'Action' => 'AgentTicketStatusView',
  'CssClass' => 'StatusView',
  'Link' => 'Action=AgentTicketStatusView',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Status view',
  'Priority' => '1010020'
};


Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
Description Value
Description: Toolbar Item for a shortcut.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'3-Ticket::AgentTicketEscalation'} =  {
  'AccessKey' => 'w',
  'Action' => 'AgentTicketEscalationView',
  'CssClass' => 'EscalationView',
  'Link' => 'Action=AgentTicketEscalationView',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Escalation view',
  'Priority' => '1010030'
};


Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
Description Value
Description: Toolbar Item for a shortcut.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'4-Ticket::AgentTicketPhone'} =  {
  'AccessKey' => 'l',
  'Action' => 'AgentTicketPhone',
  'CssClass' => 'PhoneTicket',
  'Link' => 'Action=AgentTicketPhone',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'New phone ticket',
  'Priority' => '1020010'
};


Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
Description Value
Description: Toolbar Item for a shortcut.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'5-Ticket::AgentTicketEmail'} =  {
  'AccessKey' => 'l',
  'Action' => 'AgentTicketEmail',
  'CssClass' => 'EmailTicket',
  'Link' => 'Action=AgentTicketEmail',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'New email ticket',
  'Priority' => '1020020'
};


Frontend::ToolBarModule###6-Ticket::TicketResponsible
Description Value
Description: Agent interface notification module to see the number of tickets an agent is responsible for.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'6-Ticket::TicketResponsible'} =  {
  'CssClass' => 'Responsible',
  'CssClassNew' => 'Responsible New',
  'CssClassReached' => 'Responsible Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketResponsible',
  'Priority' => '1030010'
};


Frontend::ToolBarModule###7-Ticket::TicketWatcher
Description Value
Description: Agent interface notification module to see the number of watched tickets.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'7-Ticket::TicketWatcher'} =  {
  'CssClass' => 'Watcher',
  'CssClassNew' => 'Watcher New',
  'CssClassReached' => 'Watcher Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketWatcher',
  'Priority' => '1030020'
};


Frontend::ToolBarModule###8-Ticket::TicketLocked
Description Value
Description: Agent interface notification module to check the used charset.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'8-Ticket::TicketLocked'} =  {
  'CssClass' => 'Locked',
  'CssClassNew' => 'Locked New',
  'CssClassReached' => 'Locked Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketLocked',
  'Priority' => '1030030'
};


Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
Description Value
Description: Agent interface module to access search profiles via nav bar.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'9-Ticket::TicketSearchProfile'} =  {
  'Block' => 'ToolBarSearchProfile',
  'Description' => 'Search-Template',
  'MaxWidth' => '40',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile',
  'Name' => 'Search-Template',
  'Priority' => '1990010'
};


Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
Description Value
Description: Agent interface module to access fulltext search via nav bar.
Group: Ticket
SubGroup: Frontend::Agent::ToolBarModule
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Frontend::ToolBarModule'}->{'10-Ticket::TicketSearchFulltext'} =  {
  'Block' => 'ToolBarSearchFulltext',
  'CSS' => 'Core.Agent.Toolbar.FulltextSearch.css',
  'Description' => 'Fulltext-Search',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchFulltext',
  'Name' => 'Fulltext-Search',
  'Priority' => '1990020',
  'Size' => '10'
};


Frontend::Customer

Ticket::TicketOverviewSortable
Description Value
Description: Controls if customers have the ability to sort their tickets.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} =  '';


Ticket::TicketOverviewCustomEmptyText
Description Value
Description: Custom text for the page shown to customers that have no tickets yet.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'} =  {
  'Button' => 'Create your first ticket',
  'Text' => 'Please click the button below to create your first ticket.',
  'Title' => 'Welcome!'
};


Frontend::Customer

User::Item###9-OpenTickets
Description Value
Description: Customer item (icon) which shows the open tickets of this customer as info block.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Frontend::CustomerUser::Item'}->{'9-OpenTickets'} =  {
  'Action' => 'AgentTicketSearch',
  'Attributes' => 'StateType=Open;',
  'CSS' => 'Core.Agent.CustomerUser.OpenTicket.css',
  'CSSClassNoOpenTicket' => 'NoOpenTicket',
  'CSSClassOpenTicket' => 'OpenTicket',
  'Module' => 'Kernel::Output::HTML::CustomerUserGenericTicket',
  'Subaction' => 'Search',
  'Target' => '_blank',
  'Text' => 'Open Tickets'
};


CustomerFrontend::CommonObject###QueueObject
Description Value
Description: Path of the file that stores all the settings for the QueueObject object for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';


CustomerFrontend::CommonObject###TicketObject
Description Value
Description: Path of the file that stores all the settings for the TicketObject for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';


CustomerFrontend::CommonParam###Action
Description Value
Description: Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';


CustomerFrontend::CommonParam###TicketID
Description Value
Description: Default ticket ID used by the system in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';


Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###2-TicketSearch
Description Value
Description: Module to generate html OpenSearch profile for short ticket search in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleMetaHead
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
  'Action' => 'CustomerTicketSearch',
  'Module' => 'Kernel::Output::HTML::CustomerHeaderMetaTicketSearch'
};


Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###CustomerTicketOverView
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} =  {
  'Description' => 'Overview of customer tickets',
  'NavBar' => [
    {
      'AccessKey' => 'm',
      'Block' => '',
      'Description' => 'My Tickets',
      'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets',
      'LinkOption' => '',
      'Name' => 'My Tickets',
      'NavBar' => '',
      'Prio' => '110',
      'Type' => ''
    },
    {
      'AccessKey' => 'c',
      'Block' => '',
      'Description' => 'Company Tickets',
      'Link' => 'Action=CustomerTicketOverView;Subaction=CompanyTickets',
      'LinkOption' => '',
      'Name' => 'Company Tickets',
      'NavBar' => '',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Overview'
};


CustomerFrontend::Module###CustomerTicketMessage
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} =  {
  'Description' => 'Create tickets',
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new Ticket',
      'Link' => 'Action=CustomerTicketMessage',
      'LinkOption' => '',
      'Name' => 'New Ticket',
      'NavBar' => '',
      'Prio' => '100',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New Ticket'
};


CustomerFrontend::Module###CustomerTicketZoom
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} =  {
  'Description' => 'Ticket zoom view',
  'Loader' => {
    'JavaScript' => [
      'Core.Customer.TicketZoom.js',
      'Core.UI.Popup.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};


CustomerFrontend::Module###CustomerTicketPrint
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} =  {
  'Description' => 'Customer Ticket Print Module',
  'NavBarName' => '',
  'Title' => 'Print'
};


CustomerFrontend::Module###CustomerZoom
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} =  {
  'Description' => 'compat mod',
  'NavBarName' => '',
  'Title' => ''
};


CustomerFrontend::Module###CustomerTicketAttachment
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => '',
  'Title' => ''
};


CustomerFrontend::Module###CustomerTicketSearch
Description Value
Description: Frontend module registration for the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::ModuleRegistration
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} =  {
  'Description' => 'Customer ticket search',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search',
      'Link' => 'Action=CustomerTicketSearch',
      'LinkOption' => '',
      'Name' => 'Search',
      'NavBar' => '',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};


Frontend::Customer::Preferences

CustomerPreferencesGroups###ShownTickets
Description Value
Description: Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30'
  },
  'DataSelected' => '25',
  'Key' => 'Max. displayed tickets',
  'Label' => 'Number of displayed tickets',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserShowTickets',
  'Prio' => '4000'
};


CustomerPreferencesGroups###RefreshTime
Description Value
Description: Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Preferences
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    '' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '',
  'Key' => 'Refresh interval',
  'Label' => 'Ticket overview',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '4000'
};


Frontend::Customer::Ticket::ViewNew

Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
Description Value
Description: Determines the next screen after new customer ticket in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';


Ticket::Frontend::CustomerTicketMessage###Priority
Description Value
Description: Allows customers to set the ticket priority in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';


Ticket::Frontend::CustomerTicketMessage###PriorityDefault
Description Value
Description: Defines the default priority of new customer tickets in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::CustomerTicketMessage###Queue
Description Value
Description: Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} =  '1';


Ticket::Frontend::CustomerTicketMessage###QueueDefault
Description Value
Description: Defines the default queue for new customer tickets in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 0
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} =  'Postmaster';


Ticket::Frontend::CustomerTicketMessage###Service
Description Value
Description: Allows customers to set the ticket service in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} =  '1';


Ticket::Frontend::CustomerTicketMessage###SLA
Description Value
Description: Allows customers to set the ticket SLA in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} =  '1';


Ticket::Frontend::CustomerTicketMessage###StateDefault
Description Value
Description: Defines the default state of new customer tickets in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';


Ticket::Frontend::CustomerTicketMessage###ArticleType
Description Value
Description: Defines the default type for article in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';


Ticket::Frontend::CustomerTicketMessage###SenderType
Description Value
Description: Sender type for new tickets from the customer inteface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';


Ticket::Frontend::CustomerTicketMessage###HistoryType
Description Value
Description: Defines the default history type in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';


Ticket::Frontend::CustomerTicketMessage###HistoryComment
Description Value
Description: Comment for new history entries in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';


CustomerPanelSelectionType
Description Value
Description: Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanelSelectionType'} =  'Queue';


CustomerPanelSelectionString
Description Value
Description: Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'CustomerPanelSelectionString'} =  '<Queue>';


CustomerPanelOwnSelection
Description Value
Description: Determines which queues will be valid for ticket's recepients in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 0
Required: 0
Config-Setting: 
$Self->{'CustomerPanelOwnSelection'} =  {
  'Junk' => 'First Queue',
  'Misc' => 'Second Queue'
};


CustomerPanel::NewTicketQueueSelectionModule
Description Value
Description: Module for To-selection in new ticket screen in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 1
Config-Setting: 
$Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';


Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::CustomerTicketMessage###ArticleFreeText
Description Value
Description: Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewNew
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};


Frontend::Customer::Ticket::ViewSearch

Ticket::CustomerTicketSearch::SearchLimit
Description Value
Description: Maximum number of tickets to be displayed in the result of a search in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';


Ticket::CustomerTicketSearch::SearchPageShown
Description Value
Description: Number of tickets to be displayed in each page of a search result in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';


Ticket::CustomerTicketSearch::SortBy::Default
Description Value
Description: Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';


Ticket::CustomerTicketSearch::Order::Default
Description Value
Description: Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';


Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
Description Value
Description: Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';


Ticket::Frontend::CustomerTicketSearch###TicketFreeText
Description Value
Description: Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};


Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
Description Value
Description: Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 0
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};


Ticket::Frontend::CustomerTicketSearch###SearchCSVData
Description Value
Description: Data used to export the search result in CSV format.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewSearch
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchCSVData'} =  [
  'TicketNumber',
  'Age',
  'Created',
  'Closed',
  'State',
  'Priority',
  'Lock',
  'CustomerID',
  'CustomerName',
  'From',
  'Subject'
];


Frontend::Customer::Ticket::ViewZoom

Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
Description Value
Description: Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';


Ticket::Frontend::CustomerTicketZoom###ArticleType
Description Value
Description: Defines the default type of the note in the ticket zoom screen of the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';


Ticket::Frontend::CustomerTicketZoom###SenderType
Description Value
Description: Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';


Ticket::Frontend::CustomerTicketZoom###HistoryType
Description Value
Description: Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';


Ticket::Frontend::CustomerTicketZoom###HistoryComment
Description Value
Description: Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';


Ticket::Frontend::CustomerTicketZoom###Priority
Description Value
Description: Allows customers to change the ticket priority in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';


Ticket::Frontend::CustomerTicketZoom###PriorityDefault
Description Value
Description: Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';


Ticket::Frontend::CustomerTicketZoom###State
Description Value
Description: Allows choosing the next compose state for customer tickets in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';


Ticket::Frontend::CustomerTicketZoom###StateDefault
Description Value
Description: Defines the default next state for a ticket after customer follow up in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';


Ticket::Frontend::CustomerTicketZoom###StateType
Description Value
Description: Defines the next possible states for customer tickets in the customer interface.
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} =  [
  'open',
  'closed'
];


Ticket::Frontend::CustomerTicketZoom###AttributesView
Description Value
Description: Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
Group: Ticket
SubGroup: Frontend::Customer::Ticket::ViewZoom
Valid: 1
Required: 1
Config-Setting: 
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'AttributesView'} =  {
  'ArticleFreeText1' => '0',
  'ArticleFreeText2' => '0',
  'ArticleFreeText3' => '0',
  'Priority' => '1',
  'Queue' => '1',
  'SLA' => '0',
  'Service' => '0',
  'State' => '1',
  'TicketFreeText1' => '0',
  'TicketFreeText10' => '0',
  'TicketFreeText11' => '0',
  'TicketFreeText12' => '0',
  'TicketFreeText13' => '0',
  'TicketFreeText14' => '0',
  'TicketFreeText15' => '0',
  'TicketFreeText16' => '0',
  'TicketFreeText2' => '0',
  'TicketFreeText3' => '0',
  'TicketFreeText4' => '0',
  'TicketFreeText5' => '0',
  'TicketFreeText6' => '0',
  'TicketFreeText7' => '0',
  'TicketFreeText8' => '0',
  'TicketFreeText9' => '0',
  'TicketFreeTime1' => '0',
  'TicketFreeTime2' => '0',
  'TicketFreeTime3' => '0',
  'TicketFreeTime4' => '0',
  'TicketFreeTime5' => '0',
  'TicketFreeTime6' => '0',
  'Type' => '0'
};


Frontend::Queue::Preferences

QueuePreferences###Comment2
Description Value
Description: Parameters of the example queue attribute Comment2.
Group: Ticket
SubGroup: Frontend::Queue::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'QueuePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the queue comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};


Frontend::SLA::Preferences

SLAPreferences###Comment2
Description Value
Description: Parameters of the example SLA attribute Comment2.
Group: Ticket
SubGroup: Frontend::SLA::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'SLAPreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the sla comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};


Frontend::Service::Preferences

ServicePreferences###Comment2
Description Value
Description: Parameters of the example service attribute Comment2.
Group: Ticket
SubGroup: Frontend::Service::Preferences
Valid: 0
Required: 0
Config-Setting: 
$Self->{'ServicePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the service comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};


Retrieved from "http://open-support.sakura.ne.jp/wiki/index.php?title=Book:OTRS_3.0_-_Admin_Manual/Appendix_B"
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