Chapter 4. First steps
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< Book:OTRS 3.0 - Admin Manual(Difference between revisions)
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Latest revision as of 05:23, 24 April 2011
Table of Contents
- 4.1. Agent web interface
- 4.2. Customer web interface
- 4.3. Public web interface
- 4.4. First login
- 4.5. The web interface - an overview
- 4.6. What is a queue?
- 4.7. User preferences
Abstract
This chapter's goal is to give a quick overview of OTRS and the structure of its web interface. The terms agents, customers and administrators are introduced. We also login as the OTRS admininstrator and take a closer look at the user preferences available for every account.
