4.7. User preferences

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OTRS users such as customers, agents and the OTRS administrator can configure their account preferences as per their needs. Agent can access the configuration screen by clicking on their login name at the top right corner of the web interface (see Figure 4.8 below), and customers must click on the "Preferences" link (see Figure 4.9 below).

Figure 4.8. Agent's personal preferences.

An agent can configure 3 different categories of preferences: user profile, email settings and other settings. The default posibilities are:

User Profile 

• Change the current password.
• Adjust the interface language.
• Switch the frontend skin.
• Shift the frontend theme.
• Activate and configure the out-of-office time.

Email Settings 

• Select events that trigger email notifications to the agent.

Other Settings 

• Select the queues you want to monitor in "My Queues".
• Set the refresh period for the queue view.
• Set the screen to be displayed after a ticket is created.

Figure 4.8. Customer's personal preferences.

A customer can select the web interface language, set the refresh interval for the ticket overview, and choose the maximum amount of shown tickets. It is also possible to set a new password.