Chapter 1. Trouble Ticket Systems - The Basics

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-	|title=Basics about trouble ticket systems	+	|title=Trouble Ticket Systems - The Basics
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-	<onlyinclude>This chapter gives a short overview about the idea of trouble tickets in general and trouble ticket systems in specific. A short example shows the advantages of using a ticket system.	+	<onlyinclude><!-- -->
		+	== Table of Contents ==
		+	:1.1. {{Book/Link|/1}}
		+	:1.2. {{Book/Link|/2}}
-		+	== Abstract ==
-	:1.1. {{Book/Link|/1}}	+	This chapter offers a brief introduction to trouble ticket systems, along with explaining the core concept of a trouble ticket. A quick example demonstrates the advantages of using such a system.</onlyinclude>
-	:1.2. {{Book/Link|/2}}</onlyinclude>	+

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Revision as of 21:44, 21 April 2011

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Table of Contents

1.1. OTRS 3.0 - Admin Manual/Chapter 1/1

1.2. OTRS 3.0 - Admin Manual/Chapter 1/2

Abstract

This chapter offers a brief introduction to trouble ticket systems, along with explaining the core concept of a trouble ticket. A quick example demonstrates the advantages of using such a system.