11.2. Customer user backend

From open-support.info

Table of Contents

OTRS 3.0 - Admin Manual/Chapter 11/2/1

OTRS 3.0 - Admin Manual/Chapter 11/2/2

OTRS 3.0 - Admin Manual/Chapter 11/2/3

 

You can use two types of customer backends, DB and LDAP. If you already have another customer backend (e.g. SAP), it is of course possible to write a module that uses it.