Chapter 1. Basics about trouble ticket systems

From open-support.info

< Book:OTRS 3.0 - Admin Manual
Revision as of 11:22, 15 April 2011 by Dick6809 (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

This chapter gives a short overview about the idea of trouble tickets in general and trouble ticket systems in specific. A short example shows the advantages of using a ticket system.


1.1. OTRS 3.0 - Admin Manual/Chapter 1/1
1.2. OTRS 3.0 - Admin Manual/Chapter 1/2
Retrieved from "http://open-support.sakura.ne.jp/wiki/index.php?title=Book:OTRS_3.0_-_Admin_Manual/Chapter_1"
Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox