Preface

From open-support.info

This book wants to make life easier for OTRS administrators and OTRS newbies. The following chapters describe the installation, configuration and administration of the ticket system, making this book less interesting for agents or customer users.

Although many hours of work, some litres of coffee and several pizzas were invested into the following sections, it is still not complete. Inevitably there will be errors, parts with complicated explanations or missing chapters about important things. Some chapters will be reworked or new chapters and sections will be added.

Since the book tries to satisfy the needs of OTRS admins or OTRS newbies and since the quality should be as good as possible, we need your feedback. Please write to us if you find something missing in this book, if things are not explained well enough or even if you see spelling mistakes, grammatical errors or typos. Any kind of feedback is highly appreciated and should be made via our bug tracking system