Chapter 1. Trouble Ticket Systems - The Basics

From open-support.info

Table of Contents

1.1. OTRS 3.0 - Admin Manual/Chapter 1/1

1.2. OTRS 3.0 - Admin Manual/Chapter 1/2

Abstract

This chapter offers a brief introduction to trouble ticket systems, along with explaining the core concept of a trouble ticket. A quick example demonstrates the advantages of using such a system.