Chapter 2. OTRS - Open Ticket Request System

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This chapter describes the features of the Open Ticket Request System (OTRS). You will find information about the hardware and software requirements for OTRS. Additionally, this chapter tells you how to get commercial support for OTRS, should you require it, and how to contact the community.

2.1. Basics

2.2. Features

2.2.1. OTRS 3.0 - Admin Manual/Chapter 2/2/1

2.2.2. OTRS 3.0 - Admin Manual/Chapter 2/2/2

2.2.3. OTRS 3.0 - Admin Manual/Chapter 2/2/3

2.2.4. OTRS 3.0 - Admin Manual/Chapter 2/2/4

2.2.5. OTRS 3.0 - Admin Manual/Chapter 2/2/5

2.3. Hardware and software requirements

2.4. Community

2.5. Commercial Support for OTRS