B.2. Ticket

$Self->{'OTRSEscalationEvents::DecayTime'} =  '1440';

$Self->{'ArticleFreeKey1'} =  {
  'Work1' => 'Work1'
};

$Self->{'ArticleFreeKey1::DefaultSelection'} =  '';

$Self->{'ArticleFreeText1'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

$Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';

$Self->{'ArticleFreeKey2'} =  {
  'Work2' => 'Work2'
};

$Self->{'ArticleFreeKey2::DefaultSelection'} =  '';

$Self->{'ArticleFreeText2'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

$Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';

$Self->{'ArticleFreeKey3'} =  {
  'Work3' => 'Work3'
};

$Self->{'ArticleFreeKey3::DefaultSelection'} =  '';

$Self->{'ArticleFreeText3'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

$Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';

$Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';

$Self->{'Ticket::SearchIndex::Attribute'} =  {
  'WordCountMax' => '1000',
  'WordLengthMax' => '30',
  'WordLengthMin' => '3'
};

$Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
  'Event' => '(ArticleCreate|ArticleUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};

$Self->{'LinkObject::PossibleLink'}->{'0200'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'Normal'
};

$Self->{'LinkObject::PossibleLink'}->{'0201'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'ParentChild'
};

$Self->{'PostmasterMaxEmails'} =  '40';

$Self->{'PostMasterMaxEmailSize'} =  '16384';

$Self->{'PostMasterReconnectMessage'} =  '20';

$Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';

$Self->{'LoopProtectionLog'} =  '<OTRS_|config_Home>/var/log/LoopProtection';

$Self->{'PostmasterAutoHTML2Text'} =  '1';

$Self->{'PostmasterFollowUpSearchInReferences'} =  '0';

$Self->{'PostmasterFollowUpSearchInBody'} =  '0';

$Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';

$Self->{'PostmasterFollowUpSearchInRaw'} =  '0';

$Self->{'PostmasterUserID'} =  '1';

$Self->{'PostmasterDefaultQueue'} =  'Raw';

$Self->{'PostmasterDefaultPriority'} =  '3 normal';

$Self->{'PostmasterDefaultState'} =  'new';

$Self->{'PostmasterFollowUpState'} =  'open';

$Self->{'PostmasterFollowUpStateClosed'} =  'open';

$Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';

$Self->{'PostmasterX-Header'} =  [
  'From',
  'To',
  'Cc',
  'Reply-To',
  'ReplyTo',
  'Subject',
  'Message-ID',
  'Message-Id',
  'Resent-To',
  'Resent-From',
  'Precedence',
  'Mailing-List',
  'List-Id',
  'List-Archive',
  'Errors-To',
  'References',
  'In-Reply-To',
  'X-Loop',
  'X-Spam-Flag',
  'X-Spam-Status',
  'X-Spam-Level',
  'X-No-Loop',
  'X-Priority',
  'Importance',
  'X-Mailer',
  'User-Agent',
  'Organization',
  'X-Original-To',
  'Delivered-To',
  'Envelope-To',
  'Return-Path',
  'X-OTRS-Loop',
  'X-OTRS-Info',
  'X-OTRS-Priority',
  'X-OTRS-Queue',
  'X-OTRS-Lock',
  'X-OTRS-Ignore',
  'X-OTRS-State',
  'X-OTRS-State-PendingTime',
  'X-OTRS-Type',
  'X-OTRS-Service',
  'X-OTRS-SLA',
  'X-OTRS-CustomerNo',
  'X-OTRS-CustomerUser',
  'X-OTRS-ArticleKey1',
  'X-OTRS-ArticleKey2',
  'X-OTRS-ArticleKey3',
  'X-OTRS-ArticleValue1',
  'X-OTRS-ArticleValue2',
  'X-OTRS-ArticleValue3',
  'X-OTRS-SenderType',
  'X-OTRS-ArticleType',
  'X-OTRS-TicketKey1',
  'X-OTRS-TicketKey2',
  'X-OTRS-TicketKey3',
  'X-OTRS-TicketKey4',
  'X-OTRS-TicketKey5',
  'X-OTRS-TicketKey6',
  'X-OTRS-TicketKey7',
  'X-OTRS-TicketKey8',
  'X-OTRS-TicketKey9',
  'X-OTRS-TicketKey10',
  'X-OTRS-TicketKey11',
  'X-OTRS-TicketKey12',
  'X-OTRS-TicketKey13',
  'X-OTRS-TicketKey14',
  'X-OTRS-TicketKey15',
  'X-OTRS-TicketKey16',
  'X-OTRS-TicketValue1',
  'X-OTRS-TicketValue2',
  'X-OTRS-TicketValue3',
  'X-OTRS-TicketValue4',
  'X-OTRS-TicketValue5',
  'X-OTRS-TicketValue6',
  'X-OTRS-TicketValue7',
  'X-OTRS-TicketValue8',
  'X-OTRS-TicketValue9',
  'X-OTRS-TicketValue10',
  'X-OTRS-TicketValue11',
  'X-OTRS-TicketValue12',
  'X-OTRS-TicketValue13',
  'X-OTRS-TicketValue14',
  'X-OTRS-TicketValue15',
  'X-OTRS-TicketValue16',
  'X-OTRS-TicketTime1',
  'X-OTRS-TicketTime2',
  'X-OTRS-TicketTime3',
  'X-OTRS-TicketTime4',
  'X-OTRS-TicketTime5',
  'X-OTRS-TicketTime6',
  'X-OTRS-FollowUp-Priority',
  'X-OTRS-FollowUp-Queue',
  'X-OTRS-FollowUp-Lock',
  'X-OTRS-FollowUp-State',
  'X-OTRS-FollowUp-State-PendingTime',
  'X-OTRS-FollowUp-Type',
  'X-OTRS-FollowUp-Service',
  'X-OTRS-FollowUp-SLA',
  'X-OTRS-FollowUp-ArticleKey1',
  'X-OTRS-FollowUp-ArticleKey2',
  'X-OTRS-FollowUp-ArticleKey3',
  'X-OTRS-FollowUp-ArticleValue1',
  'X-OTRS-FollowUp-ArticleValue2',
  'X-OTRS-FollowUp-ArticleValue3',
  'X-OTRS-FollowUp-SenderType',
  'X-OTRS-FollowUp-ArticleType',
  'X-OTRS-FollowUp-TicketKey1',
  'X-OTRS-FollowUp-TicketKey2',
  'X-OTRS-FollowUp-TicketKey3',
  'X-OTRS-FollowUp-TicketKey4',
  'X-OTRS-FollowUp-TicketKey5',
  'X-OTRS-FollowUp-TicketKey6',
  'X-OTRS-FollowUp-TicketKey7',
  'X-OTRS-FollowUp-TicketKey8',
  'X-OTRS-FollowUp-TicketKey9',
  'X-OTRS-FollowUp-TicketKey10',
  'X-OTRS-FollowUp-TicketKey11',
  'X-OTRS-FollowUp-TicketKey12',
  'X-OTRS-FollowUp-TicketKey13',
  'X-OTRS-FollowUp-TicketKey14',
  'X-OTRS-FollowUp-TicketKey15',
  'X-OTRS-FollowUp-TicketKey16',
  'X-OTRS-FollowUp-TicketValue1',
  'X-OTRS-FollowUp-TicketValue2',
  'X-OTRS-FollowUp-TicketValue3',
  'X-OTRS-FollowUp-TicketValue4',
  'X-OTRS-FollowUp-TicketValue5',
  'X-OTRS-FollowUp-TicketValue6',
  'X-OTRS-FollowUp-TicketValue7',
  'X-OTRS-FollowUp-TicketValue8',
  'X-OTRS-FollowUp-TicketValue9',
  'X-OTRS-FollowUp-TicketValue10',
  'X-OTRS-FollowUp-TicketValue11',
  'X-OTRS-FollowUp-TicketValue12',
  'X-OTRS-FollowUp-TicketValue13',
  'X-OTRS-FollowUp-TicketValue14',
  'X-OTRS-FollowUp-TicketValue15',
  'X-OTRS-FollowUp-TicketValue16',
  'X-OTRS-FollowUp-TicketTime1',
  'X-OTRS-FollowUp-TicketTime2',
  'X-OTRS-FollowUp-TicketTime3',
  'X-OTRS-FollowUp-TicketTime4',
  'X-OTRS-FollowUp-TicketTime5',
  'X-OTRS-FollowUp-TicketTime6'
];

$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
  'Match' => {
    'From' => 'noreply@'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
  'Match' => {
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-TicketKey-1' => 'SomeNumber',
    'X-OTRS-TicketValue-1' => '[***]'
  },
  'StopAfterMatch' => '0'
};

$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
  'Match' => {
    'From' => '@example.com'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

$Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';

$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can\'t be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
 Your Helpdesk Team
';

$Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
  'CMD' => '/usr/bin/some.bin',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

$Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'spam'
  }
};

$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};

$Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
  'ArticleType' => 'email-internal',
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
  'SenderType' => 'customer'
};

$Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';

$Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::Ticket'
};

$Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketList'
};

$Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime'
};

$Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime'
};

$Self->{'Ticket::Hook'} =  'Ticket#';

$Self->{'Ticket::HookDivider'} =  '';

$Self->{'Ticket::SubjectSize'} =  '100';

$Self->{'Ticket::SubjectRe'} =  'Re';

$Self->{'Ticket::SubjectFwd'} =  'Fwd';

$Self->{'Ticket::SubjectFormat'} =  'Left';

$Self->{'Ticket::CustomQueue'} =  'My Queues';

$Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';

$Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';

$Self->{'Ticket::Responsible'} =  '0';

$Self->{'Ticket::ResponsibleAutoSet'} =  '1';

$Self->{'Ticket::Type'} =  '0';

$Self->{'Ticket::Service'} =  '0';

$Self->{'Ticket::ArchiveSystem'} =  '0';

$Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';

$Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';

$Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';

$Self->{'Ticket::CounterLog'} =  '<OTRS_|config_Home>/var/log/TicketCounter.log';

$Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';

$Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';

$Self->{'ArticleDir'} =  '<OTRS_|config_Home>/var/article';

$Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore'
};

$Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} =  {
  'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};

$Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};

$Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} =  {
  'Event' => 'TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
  'new' => 'open'
};

$Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} =  {
  'Event' => 'TicketOwnerUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};

$Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset'
};

$Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
  'Transaction' => '1'
};

$Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};

$Self->{'Ticket::EventModulePost'}->{'900-EscalationStopEvents'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TriggerEscalationStopEvents'
};

$Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};

$Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} =  {
  'Event' => 'ArticleCreate|ArticleFlagSet',
  'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate'
};

$Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';

$Self->{'Ticket::ViewableSenderTypes'} =  [
  '\'customer\''
];

$Self->{'Ticket::ViewableLocks'} =  [
  '\'unlock\'',
  '\'tmp_lock\''
];

$Self->{'Ticket::ViewableStateType'} =  [
  'new',
  'open',
  'pending reminder',
  'pending auto'
];

$Self->{'Ticket::UnlockStateType'} =  [
  'new',
  'open'
];

$Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';

$Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';

$Self->{'Ticket::PendingReminderStateType'} =  [
  'pending reminder'
];

$Self->{'Ticket::PendingAutoStateType'} =  [
  'pending auto'
];

$Self->{'Ticket::StateAfterPending'} =  {
  'pending auto close+' => 'closed successful',
  'pending auto close-' => 'closed unsuccessful'
};

$Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];

$Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
  'Required' => '0'
};

$Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
  'Required' => '0'
};

$Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
  'Required' => '0'
};

$Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
  'Required' => '0'
};

$Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
  'Granted' => '0',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
  'Required' => '1'
};

$Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
  'Required' => '0'
};

$Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
  'Required' => '0'
};

$Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';

$Self->{'Ticket::DefineEmailFromSeparator'} =  'via';

$Self->{'CustomerNotifyJustToRealCustomer'} =  '0';

$Self->{'AgentSelfNotifyOnAction'} =  '0';

$Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
  'State' => [
    'closed successful',
    'closed unsuccessful'
  ]
};

$Self->{'TicketACL::Default::Action'} =  {};

$Self->{'Ticket::Frontend::BulkFeature'} =  '1';

$Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
  'admin',
  'users'
];

$Self->{'TicketFreeKey1'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey1::DefaultSelection'} =  '';

$Self->{'TicketFreeText1'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';

$Self->{'TicketFreeKey2'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey2::DefaultSelection'} =  '';

$Self->{'TicketFreeText2'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';

$Self->{'TicketFreeKey3'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey3::DefaultSelection'} =  '';

$Self->{'TicketFreeText3'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';

$Self->{'TicketFreeKey4'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey4::DefaultSelection'} =  '';

$Self->{'TicketFreeText4'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';

$Self->{'TicketFreeKey5'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey5::DefaultSelection'} =  '';

$Self->{'TicketFreeText5'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';

$Self->{'TicketFreeKey6'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey6::DefaultSelection'} =  '';

$Self->{'TicketFreeText6'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';

$Self->{'TicketFreeKey7'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey7::DefaultSelection'} =  '';

$Self->{'TicketFreeText7'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';

$Self->{'TicketFreeKey8'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey8::DefaultSelection'} =  '';

$Self->{'TicketFreeText8'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';

$Self->{'TicketFreeKey9'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey9::DefaultSelection'} =  '';

$Self->{'TicketFreeText9'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';

$Self->{'TicketFreeKey10'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey10::DefaultSelection'} =  '';

$Self->{'TicketFreeText10'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';

$Self->{'TicketFreeKey11'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey11::DefaultSelection'} =  '';

$Self->{'TicketFreeText11'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';

$Self->{'TicketFreeKey12'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey12::DefaultSelection'} =  '';

$Self->{'TicketFreeText12'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';

$Self->{'TicketFreeKey13'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey13::DefaultSelection'} =  '';

$Self->{'TicketFreeText13'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';

$Self->{'TicketFreeKey14'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey14::DefaultSelection'} =  '';

$Self->{'TicketFreeText14'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';

$Self->{'TicketFreeKey15'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey15::DefaultSelection'} =  '';

$Self->{'TicketFreeText15'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';

$Self->{'TicketFreeKey16'} =  {
  'Product' => 'Product'
};

$Self->{'TicketFreeKey16::DefaultSelection'} =  '';

$Self->{'TicketFreeText16'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

$Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';

$Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';

$Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} =  {
  'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
  'Transaction' => '1'
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} =  {
  'Counter' => '1',
  'Event' => 'TicketCreate',
  'Key' => 'TicketType',
  'Value' => 'Default'
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

$Self->{'TicketFreeTimeKey1'} =  'Time1';

$Self->{'TicketFreeTimeOptional1'} =  '1';

$Self->{'TicketFreeTimeDiff1'} =  '0';

$Self->{'TicketFreeTimePeriod1'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'TicketFreeTimeKey2'} =  'Time2';

$Self->{'TicketFreeTimeOptional2'} =  '1';

$Self->{'TicketFreeTimeDiff2'} =  '0';

$Self->{'TicketFreeTimePeriod2'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'TicketFreeTimeKey3'} =  'Time3';

$Self->{'TicketFreeTimeOptional3'} =  '1';

$Self->{'TicketFreeTimeDiff3'} =  '0';

$Self->{'TicketFreeTimePeriod3'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'TicketFreeTimeKey4'} =  'Time4';

$Self->{'TicketFreeTimeOptional4'} =  '1';

$Self->{'TicketFreeTimeDiff4'} =  '0';

$Self->{'TicketFreeTimePeriod4'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'TicketFreeTimeKey5'} =  'Time5';

$Self->{'TicketFreeTimeOptional5'} =  '1';

$Self->{'TicketFreeTimeDiff5'} =  '0';

$Self->{'TicketFreeTimePeriod5'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'TicketFreeTimeKey6'} =  'Time6';

$Self->{'TicketFreeTimeOptional6'} =  '1';

$Self->{'TicketFreeTimeDiff6'} =  '0';

$Self->{'TicketFreeTimePeriod6'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

$Self->{'Ticket::Watcher'} =  '0';

$Self->{'Ticket::WatcherGroup'} =  [
  'admin',
  'users'
];

$Self->{'Frontend::Module'}->{'AdminQueue'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Queues',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queues'
};

$Self->{'Frontend::Module'}->{'AdminResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage response templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses'
};

$Self->{'Frontend::Module'}->{'AdminQueueResponses'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link responses to queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses <-> Queues',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses <-> Queues'
};

$Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage responses that are automatically sent.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses'
};

$Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link queues to auto responses.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses <-> Queues',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses <-> Queues'
};

$Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage attachments.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments'
};

$Self->{'Frontend::Module'}->{'AdminResponseAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link attachments to responses templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments <-> Responses',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments <-> Responses'
};

$Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage salutations.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Salutations',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Salutations'
};

$Self->{'Frontend::Module'}->{'AdminSignature'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage signatures.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Signatures',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Signatures'
};

$Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Set sender email addresses for this system.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Email Addresses',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Email Addresses'
};

$Self->{'Frontend::Module'}->{'AdminNotification'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage notifications that are sent to agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agent Notifications',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agent Notifications'
};

$Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage event based notifications.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notifications (Event)',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notifications (Event)'
};

$Self->{'Frontend::Module'}->{'AdminService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Services',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Services'
};

$Self->{'Frontend::Module'}->{'AdminSLA'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage Service Level Agreements (SLAs).',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service Level Agreements',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service Level Agreements'
};

$Self->{'Frontend::Module'}->{'AdminType'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket types.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Types',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Types'
};

$Self->{'Frontend::Module'}->{'AdminState'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket states.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'States',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'States'
};

$Self->{'Frontend::Module'}->{'AdminPriority'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket priorities.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Priorities',
    'Prio' => '850'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Priorities'
};

$Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage periodic tasks.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'GenericAgent',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericAgent'
};

$Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';

$Self->{'Ticket::Frontend::ListType'} =  'tree';

$Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';

$Self->{'Ticket::Frontend::TextAreaNote'} =  '78';