5.12. SysConfig
From open-support.info
The SysConfig link leads to the section where many OTRS configuration options are maintained.
The SysConfig link on the Admin page loads the graphical interface for system configuration (see Figure 5.47 below). You can upload your own configuration files for the system, as well as backup all your current settings into a file. Almost all configuration parameters of the OTRS framework and installed applications can be viewed and changed through this interface. Since all configuration parameters are sorted into groups and sub groups, it is possible to navigate quickly through the multitude of the parameters. It is also possible to perform a full-text search through all the configuration parameters.
The graphical interface for system configuration is described in more detail in the chapter "Configuring the system through the web interface".
