Chapter 1. Basics about trouble ticket systems

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This chapter gives a short overview about the idea of trouble tickets in general and trouble ticket systems in specific. A short example shows the advantages of using a ticket system.  
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Revision as of 17:57, 21 April 2011

This chapter gives a short overview about the idea of trouble tickets in general and trouble ticket systems in specific. A short example shows the advantages of using a ticket system.


1.1. OTRS 3.0 - Admin Manual/Chapter 1/1
1.2. OTRS 3.0 - Admin Manual/Chapter 1/2
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