Chapter 2. OTRS - Open Ticket Request System

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Table of Contents

2.1. Basics

2.2. Features

2.3. Hardware and software requirements

2.4. Community

2.5. Commercial Support for OTRS

Abstract

This chapter describes the features of the Open Ticket Request System (OTRS). You will find information about the hardware and software requirements for OTRS. Additionally, this chapter tells you how to get commercial support for OTRS, should you require it, and how to contact the community.