2.4. Community

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OTRS has a large user community. Users and developers discuss about OTRS and interchange information on related issues through the mailing-lists. There is available help for questions regarding the installation, configuration, usage, localization and development. Software bugs can be reported on the bug tracking system, so that they reach the responsible developers directly and without getting lost.

The homepage of the OTRS community is: http://www.otrs.org (see Figure 2.1 below).


Figure 2.1. OTRS community's homepage
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