20.4. FAQ

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The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users or anonymous users. They can also be structured in groups, and be in different languages.

Retrieved from "http://open-support.sakura.ne.jp/wiki/index.php?title=Book:OTRS_3.0_-_Admin_Manual/Chapter_20/4"
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