4.1 First steps

From open-support.info

< Book:OTRS 3.0 - Admin Manual
Revision as of 23:24, 21 April 2011 by Dick6809 (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Table of Contents

4.1. Agent web interface
4.2. Customer web interface
4.3. Public web interface
4.4. First login
4.5. The web interface - an overview
4.6. What is a queue?
4.7. User preferences

Abstract

This chapter's goal is to give a quick overview of OTRS and the structure of its web interface. The terms agents, customers and administrators are introduced. We also login as the OTRS admininstrator and take a closer look at the user preferences available for every account.

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox