Chapter 4. First steps

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Table of Contents

4.1. Agent web interface

4.2. Customer web interface

4.3. Public web interface

4.4. First login

4.5. The web interface - an overview

4.6. What is a queue?

4.7. User preferences

Abstract

This chapter's goal is to give a quick overview of OTRS and the structure of its web interface. The terms agents, customers and administrators are introduced. We also login as the OTRS admininstrator and take a closer look at the user preferences available for every account.