5.11. States

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[[File:OTRS_3_0_-_Admin_Manual_Admin-states.png|center|framed|Figure 5.46. State management.]]
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Latest revision as of 05:23, 24 April 2011

Through the "States" link on the Admin page, you can manage the different ticket states you want to use in the system (see Figure 5.46 below).


Figure 5.46. State management.


After a default setup, there are some states defined:


Every state is linked to a type, which needs to be specified if a new state is created. By default the state types are:

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