5.11. States

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Through the "States" link on the Admin page, you can manage the different ticket states you want to use in the system (see Figure 5.46 below).

Figure 5.46. State management.

After a default setup, there are some states defined:

• closed successful
• closed unsuccessful
• merged
• new
• open
• pending auto close+
• pending auto close-
• pending reminder
• removed

Every state is linked to a type, which needs to be specified if a new state is created. By default the state types are:

• closed
• merged
• new
• open
• pending auto
• pending reminder
• removed