5.7. Email addresses

From open-support.info

Revision as of 19:47, 22 April 2011 (view source) Dick6809 (Talk | contribs) ← Older edit		Latest revision as of 05:23, 24 April 2011 (view source) Dick6809 (Talk | contribs) m (1 revision: Update book/figure)
(One intermediate revision not shown)
Line 11:		Line 11:
-	[[File:OTRS_3_0_-_Admin_Manual_Admin-email.png|center|framed|Figure 5.38. System Email Addresses management.]]	+	{{book/figure|image=OTRS_3_0_-_Admin_Manual_Admin-email.png|id=Figure 5.38|title=System Email Addresses management.}}
Line 17:		Line 17:
-	[[File:OTRS_3_0_-_Admin_Manual_Add-email.png|center|framed|Figure 5.39. Adding a system Email Address.]]	+	{{book/figure|image=OTRS_3_0_-_Admin_Manual_Add-email.png|id=Figure 5.39|title=Adding a system Email Address.}}

---

Latest revision as of 05:23, 24 April 2011

To enable OTRS to send emails, you need a valid email address to be used by the system. OTRS is capable of working with multiple email addresses, since many support installations need to use more than one. A queue can be linked to many email addresses, and vice versa. The address used for outgoing messages from a queue can be set when the queue is created. Use the "Email Addresses" link from the Admin page to manage all email addresses of the system (see Figure 5.38 below).

Figure 5.38. System Email Addresses management.

If you create a new mail address (see Figure 5.39 below) you can select the queue or sub queue to be linked with it. This link enables the system to sort incoming messages via the address in the To: field of the mail into the right queue.

Figure 5.39. Adding a system Email Address.

As with other OTRS entities, email addresses cannot be deleted, only deactivated by setting the Valid option to invalid or invalid-temporarily.