Preface

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This book wants to make life easier for OTRS administrators and OTRS newbies. The following chapters describe the installation, configuration and administration of the ticket system, making this book less interesting for agents or customer users.  
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<onlyinclude>This book is intended for use by OTRS administrators. It also serves as a good reference for OTRS newbies.  
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Although many hours of work, some litres of coffee and several pizzas were invested into the following sections, it is still not complete. Inevitably there will be errors, parts with complicated explanations or missing chapters about important things. Some chapters will be reworked or new chapters and sections will be added.  
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The following chapters describe the installation, configuration and administration of the OTRS software. The first third of the text describes key functionality of the software, while the remainder serves as a reference to the full set of configurable parameters.  
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Since the book tries to satisfy the needs of OTRS admins or OTRS newbies and since the quality should be as good as possible, we need your feedback. Please write to us if you find something missing in this book, if things are not explained well enough or even if you see spelling mistakes, grammatical errors or typos. Any kind of feedback is highly appreciated and should be made via our bug tracking system
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This book continues to be a work in progress, given a moving target on new releases. We need your feedback in order to make this a high quality reference document, one that is usable, accurate and complete. Please write to us if you find content missing in this book, if things are not explained well enough or even if you see spelling mistakes, grammatical errors or typos. Any kind of feedback is highly appreciated and should be made via our bug tracking system on http://bugs.otrs.org . Thanks in advance for your contributions!</onlyinclude>

Latest revision as of 05:23, 24 April 2011

This book is intended for use by OTRS administrators. It also serves as a good reference for OTRS newbies.

The following chapters describe the installation, configuration and administration of the OTRS software. The first third of the text describes key functionality of the software, while the remainder serves as a reference to the full set of configurable parameters.

This book continues to be a work in progress, given a moving target on new releases. We need your feedback in order to make this a high quality reference document, one that is usable, accurate and complete. Please write to us if you find content missing in this book, if things are not explained well enough or even if you see spelling mistakes, grammatical errors or typos. Any kind of feedback is highly appreciated and should be made via our bug tracking system on http://bugs.otrs.org . Thanks in advance for your contributions!

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