Appendix B. Configuration Options Reference

From open-support.info

Framework

Core

{{subst:otrs/Conf |key=SecureMode |description=Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords). |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'SecureMode'} =  '0';

}}

{{subst:otrs/Conf |key=Frontend::DebugMode |description=Enables or disable the debug mode over frontend interface. |group=Framework |subgroup=Core |valid=1 |required=0

|config=

$Self->{'Frontend::DebugMode'} =  '0';

}}

{{subst:otrs/Conf |key=ConfigLevel |description=Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'ConfigLevel'} =  '100';

}}

{{subst:otrs/Conf |key=ProductName |description=Defines the name of the application, shown in the web interface, tabs and title bar of the web browser. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'ProductName'} =  'OTRS';

}}

{{subst:otrs/Conf |key=SystemID |description=Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS). |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'SystemID'} =  '10';

}}

{{subst:otrs/Conf |key=FQDN |description=Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'FQDN'} =  'yourhost.example.com';

}}

{{subst:otrs/Conf |key=HttpType |description=Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'HttpType'} =  'http';

}}

{{subst:otrs/Conf |key=ScriptAlias |description=Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'ScriptAlias'} =  'otrs/';

}}

{{subst:otrs/Conf |key=AdminEmail |description=Defines the system administrator's email address. It will be displayed in the error screens of the application. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'AdminEmail'} =  'admin@example.com';

}}

{{subst:otrs/Conf |key=Organization |description=If configured, all emails sent by the application will contain an X-Header with this organization or company name. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'Organization'} =  'Example Company';

}}

{{subst:otrs/Conf |key=DefaultCharset |description=Sets the default charset for the web interface to use (should represent the charset used to create the database or, in some cases, the database management system being used). "utf-8" is a good choice for environments expecting many charsets. You can specify another charset here (i.e. "iso-8859-1"). Please be sure that you will not be receiving foreign emails, or text, otherwise this could lead to problems. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'DefaultCharset'} =  'utf-8';

}}

{{subst:otrs/Conf |key=DefaultLanguage |description=Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting). |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'DefaultLanguage'} =  'en';

}}

{{subst:otrs/Conf |key=DefaultUsedLanguages |description=Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol). |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'DefaultUsedLanguages'} =  {
  'ar_SA' => 'Arabic (Saudi Arabia)',
  'bg' => 'Bulgarian (Български)',
  'cs' => 'Czech (Česky)',
  'ct' => 'Català',
  'da' => 'Dansk',
  'de' => 'Deutsch',
  'el' => 'Greek (Ελληνικά)',
  'en' => 'English (United States)',
  'en_CA' => 'English (Canada)',
  'en_GB' => 'English (United Kingdom)',
  'es' => 'Español',
  'es_MX' => 'Español (México)',
  'et' => 'Eesti',
  'fa' => 'Persian (فارسى)',
  'fi' => 'Suomi',
  'fr' => 'Français',
  'hi' => 'Hindi',
  'hu' => 'Magyar',
  'it' => 'Italiano',
  'ja' => 'Japanese (日本&#x8a9e)',
  'lv' => 'Latvijas',
  'nb_NO' => 'Norsk bokmål',
  'nl' => 'Nederlands',
  'pl' => 'Polski',
  'pt' => 'Português',
  'pt_BR' => 'Português Brasileiro',
  'ru' => 'Russian (Русский)',
  'sk_SK' => 'Slovak (Slovenčina)',
  'sr_Cyrl' => 'Serbian Cyrillic (??????)',
  'sr_Latn' => 'Serbian Latin (Srpski)',
  'sv' => 'Svenska',
  'tr' => 'Türkçe',
  'uk' => 'Ukrainian (Українська)',
  'vi_VN' => 'Vietnam (ViɆt Nam)',
  'zh_CN' => 'Chinese (Sim.) (简体中文)',
  'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};

}}

{{subst:otrs/Conf |key=DefaultTheme |description=Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'DefaultTheme'} =  'Standard';

}}

{{subst:otrs/Conf |key=DefaultTheme::HostBased |description=It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex. |group=Framework |subgroup=Core |valid=0 |required=0

|config=

$Self->{'DefaultTheme::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeTheme1',
  'host2\\.example\\.com' => 'SomeTheme2'
};

}}

{{subst:otrs/Conf |key=CheckMXRecord |description=Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'CheckMXRecord'} =  '1';

}}

{{subst:otrs/Conf |key=CheckMXRecord::Nameserver |description=Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups. |group=Framework |subgroup=Core |valid=0 |required=0

|config=

$Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';

}}

{{subst:otrs/Conf |key=CheckEmailAddresses |description=Makes the application check the syntax of email addresses. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'CheckEmailAddresses'} =  '1';

}}

{{subst:otrs/Conf |key=CheckEmailValidAddress |description=Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost"). |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';

}}

{{subst:otrs/Conf |key=CheckEmailInvalidAddress |description=Defines a regular expression that filters all email addresses that should not be used in the application. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';

}}

{{subst:otrs/Conf |key=CGILogPrefix |description=Specifies the text that should appear in the log file to denote a CGI script entry. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'CGILogPrefix'} =  'OTRS-CGI';

}}

{{subst:otrs/Conf |key=DemoSystem |description=Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'DemoSystem'} =  '0';

}}

{{subst:otrs/Conf |key=SwitchToUser |description=Allows the administrators to login as other users, via the users administration panel. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'SwitchToUser'} =  '0';

}}

{{subst:otrs/Conf |key=NotificationSenderName |description=Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'NotificationSenderName'} =  'OTRS Notification Master';

}}

{{subst:otrs/Conf |key=NotificationSenderEmail |description=Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';

}}

{{subst:otrs/Conf |key=System::Customer::Permission |description=Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry. |group=Framework |subgroup=Core |valid=1 |required=1

|config=

$Self->{'System::Customer::Permission'} =  [
  'ro',
  'rw'
];

}}

{{subst:otrs/Conf |key=LanguageDebug |description=Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No". |group=Framework |subgroup=Core |valid=0 |required=0

|config=

$Self->{'LanguageDebug'} =  '0';

}}

{{subst:otrs/Conf |key=Secure::DisableBanner |description=If enabled, the OTRS version tag will be removed from the HTTP headers. |group=Framework |subgroup=Core |valid=0 |required=0

|config=

$Self->{'Secure::DisableBanner'} =  '0';

}}

{{subst:otrs/Conf |key=StandardResponse2QueueByCreating |description=List of default StandardResponses which are assigned automatically to new Queues upon creation. |group=Framework |subgroup=Core |valid=0 |required=0

|config=

$Self->{'StandardResponse2QueueByCreating'} =  [
  ''
];

}}

{{subst:otrs/Conf |key=Core::LinkObjectLinkObject::ViewMode |description=Determines the way the linked objects are displayed in each zoom mask. |group=Framework |subgroup=Core::LinkObject |valid=1 |required=1

|config=

$Self->{'LinkObject::ViewMode'} =  'Simple';

}}

{{subst:otrs/Conf |key=LinkObject::Type###Normal |description=Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. |group=Framework |subgroup=Core::LinkObject |valid=1 |required=1

|config=

$Self->{'LinkObject::Type'}->{'Normal'} =  {
  'SourceName' => 'Normal',
  'TargetName' => 'Normal'
};

}}

{{subst:otrs/Conf |key=LinkObject::Type###ParentChild |description=Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link. |group=Framework |subgroup=Core::LinkObject |valid=1 |required=1

|config=

$Self->{'LinkObject::Type'}->{'ParentChild'} =  {
  'SourceName' => 'Parent',
  'TargetName' => 'Child'
};

}}

{{subst:otrs/Conf |key=LinkObject::TypeGroup###0001 |description=Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship. |group=Framework |subgroup=Core::LinkObject |valid=1 |required=0

|config=

$Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
  'Normal',
  'ParentChild'
];

}}

{{subst:otrs/Conf |key=Core::LogLogModule |description=Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd. |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule'} =  'Kernel::System::Log::SysLog';

}}

{{subst:otrs/Conf |key=LogModule::SysLog::Facility |description=If "SysLog" was selected for LogModule, a special log facility can be specified. |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule::SysLog::Facility'} =  'user';

}}

{{subst:otrs/Conf |key=LogModule::SysLog::LogSock |description=If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream'). |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule::SysLog::LogSock'} =  'unix';

}}

{{subst:otrs/Conf |key=LogModule::SysLog::Charset |description=If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified. |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule::SysLog::Charset'} =  'iso-8859-1';

}}

{{subst:otrs/Conf |key=LogModule::LogFile |description=If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system. |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';

}}

{{subst:otrs/Conf |key=LogModule::LogFile::Date |description=Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created. |group=Framework |subgroup=Core::Log |valid=1 |required=1

|config=

$Self->{'LogModule::LogFile::Date'} =  '0';

}}

{{subst:otrs/Conf |key=Core::MIME-ViewerMIME-Viewer###application/excel |description=Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface. |group=Framework |subgroup=Core::MIME-Viewer |valid=0 |required=0

|config=

$Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';

}}

{{subst:otrs/Conf |key=MIME-Viewer###application/msword |description=Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface. |group=Framework |subgroup=Core::MIME-Viewer |valid=0 |required=0

|config=

$Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';

}}

{{subst:otrs/Conf |key=MIME-Viewer###application/pdf |description=Specifies the path to the converter that allows the view of PDF documents, in the web interface. |group=Framework |subgroup=Core::MIME-Viewer |valid=0 |required=0

|config=

$Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';

}}

{{subst:otrs/Conf |key=MIME-Viewer###text/xml |description=Specifies the path to the converter that allows the view of XML files, in the web interface. |group=Framework |subgroup=Core::MIME-Viewer |valid=0 |required=0

|config=

$Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';

}}

{{subst:otrs/Conf |key=Core::MirrorDBCore::MirrorDB::DSN |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database. |group=Framework |subgroup=Core::MirrorDB |valid=0 |required=0

|config=

$Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';

}}

{{subst:otrs/Conf |key=Core::MirrorDB::User |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified. |group=Framework |subgroup=Core::MirrorDB |valid=0 |required=0

|config=

$Self->{'Core::MirrorDB::User'} =  'some_user';

}}

{{subst:otrs/Conf |key=Core::MirrorDB::Password |description=If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified. |group=Framework |subgroup=Core::MirrorDB |valid=0 |required=0

|config=

$Self->{'Core::MirrorDB::Password'} =  'some_password';

}}

{{subst:otrs/Conf |key=Core::PDFPDF |description=Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF'} =  '1';

}}

{{subst:otrs/Conf |key=PDF::LogoFile |description=Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel). |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';

}}

{{subst:otrs/Conf |key=PDF::PageSize |description=Defines the standard size of PDF pages. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::PageSize'} =  'a4';

}}

{{subst:otrs/Conf |key=PDF::MaxPages |description=Defines the maximum number of pages per PDF file. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::MaxPages'} =  '100';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###Proportional |description=Defines the path and TTF-File to handle proportional font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###ProportionalBold |description=Defines the path and TTF-File to handle bold proportional font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###ProportionalItalic |description=Defines the path and TTF-File to handle italic proportional font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=0 |required=0

|config=

$Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###ProportionalBoldItalic |description=Defines the path and TTF-File to handle bold italic proportional font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###Monospaced |description=Defines the path and TTF-File to handle monospaced font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=1 |required=1

|config=

$Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###MonospacedBold |description=Defines the path and TTF-File to handle bold monospaced font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=0 |required=0

|config=

$Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###MonospacedItalic |description=Defines the path and TTF-File to handle italic monospaced font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=0 |required=0

|config=

$Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';

}}

{{subst:otrs/Conf |key=PDF::TTFontFile###MonospacedBoldItalic |description=Defines the path and TTF-File to handle bold italic monospaced font in PDF documents. |group=Framework |subgroup=Core::PDF |valid=0 |required=0

|config=

$Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';

}}

{{subst:otrs/Conf |key=Core::PackagePackage::FileUpload |description=Enables file upload in the package manager frontend. |group=Framework |subgroup=Core::Package |valid=1 |required=1

|config=

$Self->{'Package::FileUpload'} =  '1';

}}

{{subst:otrs/Conf |key=Package::RepositoryRoot |description=Defines the location to get online repository list for additional packages. The first available result will be used. |group=Framework |subgroup=Core::Package |valid=1 |required=0

|config=

$Self->{'Package::RepositoryRoot'} =  [
  'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
  'http://otrs.org/repository.xml'
];

}}

{{subst:otrs/Conf |key=Package::RepositoryList |description=Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name". |group=Framework |subgroup=Core::Package |valid=0 |required=0

|config=

$Self->{'Package::RepositoryList'} =  {
  'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};

}}

{{subst:otrs/Conf |key=Package::RepositoryAccessRegExp |description=Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host. |group=Framework |subgroup=Core::Package |valid=0 |required=0

|config=

$Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';

}}

{{subst:otrs/Conf |key=Package::Timeout |description=Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout". |group=Framework |subgroup=Core::Package |valid=1 |required=1

|config=

$Self->{'Package::Timeout'} =  '15';

}}

{{subst:otrs/Conf |key=Package::Proxy |description=Fetches packages via proxy. Overwrites "WebUserAgent::Proxy". |group=Framework |subgroup=Core::Package |valid=0 |required=0

|config=

$Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';

}}

{{subst:otrs/Conf |key=Core::PerformanceLogPerformanceLog |description=Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled. |group=Framework |subgroup=Core::PerformanceLog |valid=1 |required=0

|config=

$Self->{'PerformanceLog'} =  '0';

}}

{{subst:otrs/Conf |key=PerformanceLog::File |description=Specifies the path of the file for the performance log. |group=Framework |subgroup=Core::PerformanceLog |valid=1 |required=1

|config=

$Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';

}}

{{subst:otrs/Conf |key=PerformanceLog::FileMax |description=Defines the maximum size (in MB) of the log file. |group=Framework |subgroup=Core::PerformanceLog |valid=1 |required=1

|config=

$Self->{'PerformanceLog::FileMax'} =  '25';

}}

{{subst:otrs/Conf |key=Core::SOAPSOAP::User |description=Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl). |group=Framework |subgroup=Core::SOAP |valid=0 |required=0

|config=

$Self->{'SOAP::User'} =  'some_user';

}}

{{subst:otrs/Conf |key=SOAP::Password |description=Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl). |group=Framework |subgroup=Core::SOAP |valid=0 |required=0

|config=

$Self->{'SOAP::Password'} =  'some_pass';

}}

{{subst:otrs/Conf |key=Core::SendmailSendmailModule |description=Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems. |group=Framework |subgroup=Core::Sendmail |valid=1 |required=1

|config=

$Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';

}}

{{subst:otrs/Conf |key=SendmailModule::CMD |description=If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified. |group=Framework |subgroup=Core::Sendmail |valid=1 |required=1

|config=

$Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';

}}

{{subst:otrs/Conf |key=SendmailModule::Host |description=If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified. |group=Framework |subgroup=Core::Sendmail |valid=1 |required=1

|config=

$Self->{'SendmailModule::Host'} =  'mail.example.com';

}}

{{subst:otrs/Conf |key=SendmailModule::Port |description=If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified. |group=Framework |subgroup=Core::Sendmail |valid=0 |required=0

|config=

$Self->{'SendmailModule::Port'} =  '25';

}}

{{subst:otrs/Conf |key=SendmailModule::AuthUser |description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified. |group=Framework |subgroup=Core::Sendmail |valid=0 |required=0

|config=

$Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';

}}

{{subst:otrs/Conf |key=SendmailModule::AuthPassword |description=If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified. |group=Framework |subgroup=Core::Sendmail |valid=0 |required=0

|config=

$Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';

}}

{{subst:otrs/Conf |key=SendmailBcc |description=Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons. |group=Framework |subgroup=Core::Sendmail |valid=1 |required=0

|config=

$Self->{'SendmailBcc'} =  '';

}}

{{subst:otrs/Conf |key=SendmailNotificationEnvelopeFrom |description=If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty. |group=Framework |subgroup=Core::Sendmail |valid=0 |required=0

|config=

$Self->{'SendmailNotificationEnvelopeFrom'} =  '';

}}

{{subst:otrs/Conf |key=SendmailEncodingForce |description=Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64). |group=Framework |subgroup=Core::Sendmail |valid=0 |required=0

|config=

$Self->{'SendmailEncodingForce'} =  'base64';

}}

{{subst:otrs/Conf |key=Core::SessionSessionModule |description=Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';

}}

{{subst:otrs/Conf |key=SessionName |description=Defines the name of the session key. E.g. Session, SessionID or OTRS. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionName'} =  'Session';

}}

{{subst:otrs/Conf |key=SessionCheckRemoteIP |description=Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionCheckRemoteIP'} =  '1';

}}

{{subst:otrs/Conf |key=SessionDeleteIfNotRemoteID |description=Deletes a session if the session id is used with an invalid remote IP address. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionDeleteIfNotRemoteID'} =  '1';

}}

{{subst:otrs/Conf |key=SessionMaxTime |description=Defines the maximal valid time (in seconds) for a session id. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionMaxTime'} =  '57600';

}}

{{subst:otrs/Conf |key=SessionMaxIdleTime |description=Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionMaxIdleTime'} =  '21600';

}}

{{subst:otrs/Conf |key=SessionDeleteIfTimeToOld |description=Deletes requested sessions if they have timed out. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionDeleteIfTimeToOld'} =  '1';

}}

{{subst:otrs/Conf |key=SessionUseCookie |description=Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionUseCookie'} =  '1';

}}

{{subst:otrs/Conf |key=SessionUseCookieAfterBrowserClose |description=Stores cookies after the browser has been closed. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionUseCookieAfterBrowserClose'} =  '0';

}}

{{subst:otrs/Conf |key=SessionCSRFProtection |description=Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery). |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionCSRFProtection'} =  '1';

}}

{{subst:otrs/Conf |key=SessionDir |description=If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';

}}

{{subst:otrs/Conf |key=SessionTable |description=If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionTable'} =  'sessions';

}}

{{subst:otrs/Conf |key=SessionTableID |description=If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionTableID'} =  'session_id';

}}

{{subst:otrs/Conf |key=SessionTableValue |description=If "DB" was selected for SessionModule, a column for the values in session table must be specified. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionTableValue'} =  'session_value';

}}

{{subst:otrs/Conf |key=SessionSaveLoginPasswd |description=Saves the login and password on the session table in the database, if "DB" was selected for SessionModule. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'SessionSaveLoginPasswd'} =  '0';

}}

{{subst:otrs/Conf |key=CustomerPanelSessionName |description=Defines the name of the key for customer sessions. |group=Framework |subgroup=Core::Session |valid=1 |required=1

|config=

$Self->{'CustomerPanelSessionName'} =  'CSID';

}}

{{subst:otrs/Conf |key=Core::SpellCheckerSpellChecker |description=Enables spell checker support. |group=Framework |subgroup=Core::SpellChecker |valid=1 |required=1

|config=

$Self->{'SpellChecker'} =  '0';

}}

{{subst:otrs/Conf |key=SpellCheckerBin |description=Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system. |group=Framework |subgroup=Core::SpellChecker |valid=1 |required=1

|config=

$Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';

}}

{{subst:otrs/Conf |key=SpellCheckerDictDefault |description=Defines the default spell checker dictionary. |group=Framework |subgroup=Core::SpellChecker |valid=1 |required=1

|config=

$Self->{'SpellCheckerDictDefault'} =  'english';

}}

{{subst:otrs/Conf |key=SpellCheckerIgnore |description=Defines a default list of words, that are ignored by the spell checker. |group=Framework |subgroup=Core::SpellChecker |valid=1 |required=1

|config=

$Self->{'SpellCheckerIgnore'} =  [
  'www',
  'webmail',
  'https',
  'http',
  'html',
  'rfc'
];

}}

{{subst:otrs/Conf |key=Core::StatsStats::StatsHook |description=Sets the stats hook. |group=Framework |subgroup=Core::Stats |valid=1 |required=1

|config=

$Self->{'Stats::StatsHook'} =  'Stat#';

}}

{{subst:otrs/Conf |key=Stats::StatsStartNumber |description=Start number for statistics counting. Every new stat increments this number. |group=Framework |subgroup=Core::Stats |valid=1 |required=1

|config=

$Self->{'Stats::StatsStartNumber'} =  '10000';

}}

{{subst:otrs/Conf |key=Stats::MaxXaxisAttributes |description=Defines the default maximum number of X-axis attributes for the time scale. |group=Framework |subgroup=Core::Stats |valid=0 |required=0

|config=

$Self->{'Stats::MaxXaxisAttributes'} =  '1000';

}}

{{subst:otrs/Conf |key=Core::Stats::GraphStats::Graph::t_margin |description=Specifies the top margin of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::t_margin'} =  '10';

}}

{{subst:otrs/Conf |key=Stats::Graph::l_margin |description=Specifies the left margin of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::l_margin'} =  '10';

}}

{{subst:otrs/Conf |key=Stats::Graph::b_margin |description=Specifies the bottom margin of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::b_margin'} =  '10';

}}

{{subst:otrs/Conf |key=Stats::Graph::r_margin |description=Specifies the right margin of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::r_margin'} =  '20';

}}

{{subst:otrs/Conf |key=Stats::Graph::bgclr |description=Specifies the background color of the picture. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::bgclr'} =  'white';

}}

{{subst:otrs/Conf |key=Stats::Graph::transparent |description=Makes the picture transparent. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::transparent'} =  '0';

}}

{{subst:otrs/Conf |key=Stats::Graph::fgclr |description=Specifies the border color of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::fgclr'} =  'black';

}}

{{subst:otrs/Conf |key=Stats::Graph::boxclr |description=Specifies the background color of the chart. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::boxclr'} =  'white';

}}

{{subst:otrs/Conf |key=Stats::Graph::accentclr |description=Specifies the border color of the legend. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::accentclr'} =  'black';

}}

{{subst:otrs/Conf |key=Stats::Graph::legendclr |description=Specifies the text color of the legend. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::legendclr'} =  'black';

}}

{{subst:otrs/Conf |key=Stats::Graph::textclr |description=Specifies the text color of the chart (e. g. caption). |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::textclr'} =  'black';

}}

{{subst:otrs/Conf |key=Stats::Graph::dclrs |description=Defines the colors for the graphs. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::dclrs'} =  [
  'red',
  'green',
  'blue',
  'yellow',
  'black',
  'purple',
  'orange',
  'pink',
  'marine',
  'cyan',
  'lgray',
  'lblue',
  'lyellow',
  'lgreen',
  'lred',
  'lpurple',
  'lorange',
  'lbrown'
];

}}

{{subst:otrs/Conf |key=Stats::Graph::line_width |description=Defines the boldness of the line drawed by the graph. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::line_width'} =  '1';

}}

{{subst:otrs/Conf |key=Stats::Graph::legend_placement |description=Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom). |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::legend_placement'} =  'BC';

}}

{{subst:otrs/Conf |key=Stats::Graph::legend_spacing |description=Defines the spacing of the legends. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::legend_spacing'} =  '4';

}}

{{subst:otrs/Conf |key=Stats::Graph::legend_marker_width |description=Defines the width of the legend. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::legend_marker_width'} =  '12';

}}

{{subst:otrs/Conf |key=Stats::Graph::legend_marker_height |description=Defines the height of the legend. |group=Framework |subgroup=Core::Stats::Graph |valid=1 |required=1

|config=

$Self->{'Stats::Graph::legend_marker_height'} =  '8';

}}

{{subst:otrs/Conf |key=Core::TimeTimeInputFormat |description=Defines the date input format used in forms (option or input fields). |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeInputFormat'} =  'Option';

}}

{{subst:otrs/Conf |key=TimeShowAlwaysLong |description=Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No". |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeShowAlwaysLong'} =  '0';

}}

{{subst:otrs/Conf |key=TimeZone |description=Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time. |group=Framework |subgroup=Core::Time |valid=0 |required=0

|config=

$Self->{'TimeZone'} =  '+0';

}}

{{subst:otrs/Conf |key=TimeZoneUser |description=Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time. |group=Framework |subgroup=Core::Time |valid=1 |required=0

|config=

$Self->{'TimeZoneUser'} =  '0';

}}

{{subst:otrs/Conf |key=TimeZoneUserBrowserAutoOffset |description=Sets the user time zone per user based on java script / browser time zone offset feature at login time. |group=Framework |subgroup=Core::Time |valid=1 |required=0

|config=

$Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';

}}

{{subst:otrs/Conf |key=CalendarWeekDayStart |description=Define the start day of the week for the date picker. |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'CalendarWeekDayStart'} =  '1';

}}

{{subst:otrs/Conf |key=TimeVacationDays |description=Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeVacationDays'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime |description=Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours |description=Defines the hours and week days to count the working time. |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=TimeShowCompleteDescription |description=Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No". |group=Framework |subgroup=Core::Time |valid=1 |required=1

|config=

$Self->{'TimeShowCompleteDescription'} =  '0';

}}

{{subst:otrs/Conf |key=Core::Time::Calendar1TimeZone::Calendar1Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar1 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar1 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar1 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar1'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar1 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar1 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar1'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar1 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar1 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar1 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar1 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar1'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar2TimeZone::Calendar2Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar2 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar2 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar2 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar2'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar2 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar2 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar2'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar2 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar2 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar2 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar2 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar2'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar3TimeZone::Calendar3Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar3 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar3 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar3 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar3'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar3 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar3 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar3'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar3 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar3 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar3 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar3 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar3'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar4TimeZone::Calendar4Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar4 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar4 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar4 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar4'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar4 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar4 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar4'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar4 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar4 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar4 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar4 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar4'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar5TimeZone::Calendar5Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar5 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar5 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar5 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar5'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar5 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar5 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar5'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar5 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar5 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar5 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar5 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar5'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar6TimeZone::Calendar6Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar6 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar6 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar6 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar6'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar6 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar6 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar6'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar6 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar6 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar6 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar6 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar6'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar7TimeZone::Calendar7Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar7 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar7 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar7 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar7'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar7 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar7 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar7'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar7 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar7 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar7 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar7 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar7'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar8TimeZone::Calendar8Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar8 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar8 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar8 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar8'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar8 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar8 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar8'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar8 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar8 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar8 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar8 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar8'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::Time::Calendar9TimeZone::Calendar9Name |description=Defines the name of the indicated calendar. |group=Framework |subgroup=Core::Time::Calendar9 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';

}}

{{subst:otrs/Conf |key=TimeZone::Calendar9 |description=Defines the time zone of the indicated calendar, which can be assigned later to a specific queue. |group=Framework |subgroup=Core::Time::Calendar9 |valid=1 |required=1

|config=

$Self->{'TimeZone::Calendar9'} =  '0';

}}

{{subst:otrs/Conf |key=TimeVacationDays::Calendar9 |description=Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar9 |valid=1 |required=1

|config=

$Self->{'TimeVacationDays::Calendar9'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

}}

{{subst:otrs/Conf |key=TimeVacationDaysOneTime::Calendar9 |description=Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09). |group=Framework |subgroup=Core::Time::Calendar9 |valid=1 |required=1

|config=

$Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

}}

{{subst:otrs/Conf |key=TimeWorkingHours::Calendar9 |description=Defines the hours and week days of the indicated calendar, to count the working time. |group=Framework |subgroup=Core::Time::Calendar9 |valid=1 |required=1

|config=

$Self->{'TimeWorkingHours::Calendar9'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

}}

{{subst:otrs/Conf |key=Core::WebFrontend::WebPath |description=Defines the URL base path of icons, CSS and Java Script. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::WebPath'} =  '/otrs-web/';

}}

{{subst:otrs/Conf |key=Frontend::ImagePath |description=Defines the URL image path of icons for navigation. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';

}}

{{subst:otrs/Conf |key=Frontend::CSSPath |description=Defines the URL CSS path. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';

}}

{{subst:otrs/Conf |key=Frontend::JavaScriptPath |description=Defines the URL java script path. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';

}}

{{subst:otrs/Conf |key=Frontend::RichText |description=Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::RichText'} =  '1';

}}

{{subst:otrs/Conf |key=Frontend::RichTextPath |description=Defines the URL rich text editor path. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.5.2/';

}}

{{subst:otrs/Conf |key=Frontend::RichTextWidth |description=Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::RichTextWidth'} =  '620';

}}

{{subst:otrs/Conf |key=Frontend::RichTextHeight |description=Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative). |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::RichTextHeight'} =  '320';

}}

{{subst:otrs/Conf |key=Frontend::RichText::DefaultCSS |description=Defines the default CSS used in rich text editors. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';

}}

{{subst:otrs/Conf |key=DefaultViewNewLine |description=Automated line break in text messages after x number of chars. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'DefaultViewNewLine'} =  '90';

}}

{{subst:otrs/Conf |key=DefaultPreViewLines |description=Sets the number of lines that are displayed in the preview of messages (e.g. for tickets in the QueueView). |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'DefaultPreViewLines'} =  '18';

}}

{{subst:otrs/Conf |key=DefaultViewLines |description=Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom). |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'DefaultViewLines'} =  '6000';

}}

{{subst:otrs/Conf |key=Frontend::AnimationEnabled |description=Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Frontend::AnimationEnabled'} =  '1';

}}

{{subst:otrs/Conf |key=AttachmentDownloadType |description=Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'AttachmentDownloadType'} =  'attachment';

}}

{{subst:otrs/Conf |key=WebMaxFileUpload |description=Defines the maximal size (in bytes) for file uploads via the browser. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'WebMaxFileUpload'} =  '16777216';

}}

{{subst:otrs/Conf |key=WebUploadCacheModule |description=Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';

}}

{{subst:otrs/Conf |key=Frontend::Output::FilterText###AAAURL |description=Defines the filter that processes the text in the articles, in order to highlight URLs. |group=Framework |subgroup=Core::Web |valid=1 |required=0

|config=

$Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextURL'
};

}}

{{subst:otrs/Conf |key=Frontend::Themes |description=Activates the available themes on the system. Value 1 means active, 0 means inactive. |group=Framework |subgroup=Core::Web |valid=1 |required=0

|config=

$Self->{'Frontend::Themes'} =  {
  'Lite' => '0',
  'Standard' => '1'
};

}}

{{subst:otrs/Conf |key=Frontend::Output::FilterText###OutputFilterTextAutoLink |description=Defines a filter to process the text in the articles, in order to highlight predefined keywords. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink'
};

}}

{{subst:otrs/Conf |key=Frontend::Output::OutputFilterTextAutoLink###CVE |description=Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
  'RegExp' => [
    '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
  ],
  'URL1' => {
    'Description' => 'Mitre',
    'Image' => 'http://cve.mitre.org/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL3' => {
    'Description' => 'US-CERT NVD',
    'Image' => 'http://nvd.nist.gov/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
  }
};

}}

{{subst:otrs/Conf |key=Frontend::Output::OutputFilterTextAutoLink###Bugtraq |description=Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
  'RegExp' => [
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?(\\d{2,8})'
  ],
  'URL1' => {
    'Description' => 'Security Focus',
    'Image' => 'http://www.securityfocus.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH>'
  }
};

}}

{{subst:otrs/Conf |key=Frontend::Output::OutputFilterTextAutoLink###MSBulletins |description=Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
  'RegExp' => [
    'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
  ],
  'URL1' => {
    'Description' => 'Microsoft Technet',
    'Image' => 'http://www.microsoft.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
  }
};

}}

{{subst:otrs/Conf |key=Frontend::Output::OutputFilterTextAutoLink###Setting1 |description=Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

}}

{{subst:otrs/Conf |key=Frontend::Output::OutputFilterTextAutoLink###Setting2 |description=Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL3' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

}}

{{subst:otrs/Conf |key=Loader::Enabled::CSS |description=If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Enabled::CSS'} =  '1';

}}

{{subst:otrs/Conf |key=Loader::Enabled::JS |description=If enabled, OTRS will deliver all JavaScript files in minified form. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Enabled::JS'} =  '1';

}}

{{subst:otrs/Conf |key=Loader::Agent::CommonCSS###000-Framework |description=List of CSS files to always be loaded for the agent interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Header.css',
  'Core.OverviewControl.css',
  'Core.OverviewSmall.css',
  'Core.OverviewMedium.css',
  'Core.OverviewLarge.css',
  'Core.Footer.css',
  'Core.PageLayout.css',
  'Core.Form.css',
  'Core.Table.css',
  'Core.Widget.css',
  'Core.WidgetMenu.css',
  'Core.TicketDetail.css',
  'Core.Tooltip.css',
  'Core.Dialog.css',
  'Core.Print.css'
];

}}

{{subst:otrs/Conf |key=Loader::Agent::CommonCSS::IE7###000-Framework |description=List of IE7-specific CSS files to always be loaded for the agent interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Agent::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.Default.IE7.css',
  'Core.Header.IE7.css',
  'Core.OverviewControl.IE7.css',
  'Core.OverviewSmall.IE7.css',
  'Core.OverviewMedium.IE7.css',
  'Core.OverviewLarge.IE7.css',
  'Core.PageLayout.IE7.css',
  'Core.Form.IE7.css',
  'Core.Widget.IE7.css',
  'Core.WidgetMenu.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css',
  'Core.TicketDetail.IE7.css',
  'Core.Table.IE7.css'
];

}}

{{subst:otrs/Conf |key=Loader::Agent::CommonCSS::IE8###000-Framework |description=List of IE8-specific CSS files to always be loaded for the agent interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
  'Core.OverviewSmall.IE8.css'
];

}}

{{subst:otrs/Conf |key=Loader::Agent::CommonJS###000-Framework |description=List of JS files to always be loaded for the agent interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/json/json2.js',
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Config.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accordion.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Resizable.js',
  'Core.UI.Table.js',
  'Core.UI.Accessibility.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Dialog.js',
  'Core.UI.ActionRow.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.App.js',
  'Core.Agent.js',
  'Core.Agent.Search.js'
];

}}

{{subst:otrs/Conf |key=Loader::Customer::CommonCSS###000-Framework |description=List of CSS files to always be loaded for the customer interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Form.css',
  'Core.Dialog.css',
  'Core.Tooltip.css',
  'Core.Login.css',
  'Core.Control.css',
  'Core.Table.css',
  'Core.TicketZoom.css',
  'Core.Print.css'
];

}}

{{subst:otrs/Conf |key=Loader::Customer::CommonCSS::IE6###000-Framework |description=List of IE6-specific CSS files to always be loaded for the customer interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
  'Core.IE6.css',
  'Core.Tooltip.IE6.css'
];

}}

{{subst:otrs/Conf |key=Loader::Customer::CommonCSS::IE7###000-Framework |description=List of IE7-specific CSS files to always be loaded for the customer interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css'
];

}}

{{subst:otrs/Conf |key=Loader::Customer::CommonCSS::IE8###000-Framework |description=List of IE8-specific CSS files to always be loaded for the customer interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];

}}

{{subst:otrs/Conf |key=Loader::Customer::CommonJS###000-Framework |description=List of JS files to always be loaded for the customer interface. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.5.2/jquery.js',
  'thirdparty/jquery-validate-1.8/jquery.validate.js',
  'thirdparty/jquery-ui-1.8.11/jquery-ui.js',
  'thirdparty/stacktrace/stacktrace.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Exception.js',
  'Core.App.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Config.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accessibility.js',
  'Core.UI.Dialog.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Customer.js'
];

}}

{{subst:otrs/Conf |key=Loader::Agent::DefaultSelectedSkin |description=The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins. |group=Framework |subgroup=Core::Web |valid=1 |required=1

|config=

$Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';

}}

{{subst:otrs/Conf |key=Loader::Customer::SelectedSkin::HostBased |description=It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. |group=Framework |subgroup=Core::Web |valid=0 |required=0

|config=

$Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'Someskin1',
  'host2\\.example\\.com' => 'Someskin2'
};

}}

{{subst:otrs/Conf |key=Core::WebUserAgentWebUserAgent::Timeout |description=Sets the timeout (in seconds) for http/ftp downloads. |group=Framework |subgroup=Core::WebUserAgent |valid=1 |required=1

|config=

$Self->{'WebUserAgent::Timeout'} =  '15';

}}

{{subst:otrs/Conf |key=WebUserAgent::Proxy |description=Defines the connections for http/ftp, via a proxy. |group=Framework |subgroup=Core::WebUserAgent |valid=0 |required=0

|config=

$Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';

}}

{{subst:otrs/Conf |key=Crypt::PGPPGP |description=Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=1

|config=

$Self->{'PGP'} =  '0';

}}

{{subst:otrs/Conf |key=PGP::Bin |description=Defines the path to PGP binary. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=1

|config=

$Self->{'PGP::Bin'} =  '/usr/bin/gpg';

}}

{{subst:otrs/Conf |key=PGP::Options |description=Sets the options for PGP binary. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=1

|config=

$Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';

}}

{{subst:otrs/Conf |key=PGP::Key::Password |description=Sets the password for private PGP key. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=1

|config=

$Self->{'PGP::Key::Password'} =  {
  '488A0B8F' => 'SomePassword',
  'D2DF79FA' => 'SomePassword'
};

}}

{{subst:otrs/Conf |key=PGP::TrustedNetwork |description=Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=0

|config=

$Self->{'PGP::TrustedNetwork'} =  '0';

}}

{{subst:otrs/Conf |key=PGP::Log |description=Configure your own log text for PGP. |group=Framework |subgroup=Crypt::PGP |valid=1 |required=1

|config=

$Self->{'PGP::Log'} =  {
  'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
  'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
  'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
  'GOODSIG' => 'Good PGP signature.',
  'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'NODATA' => 'No valid OpenPGP data found.',
  'NO_PUBKEY' => 'No public key found.',
  'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'SIGEXPIRED' => 'The PGP signature is expired.',
  'SIG_ID' => 'Signature data.',
  'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
  'VALIDSIG' => 'The PGP signature with the keyid is good.'
};

}}

{{subst:otrs/Conf |key=Crypt::SMIMESMIME |description=Enables S/MIME support. |group=Framework |subgroup=Crypt::SMIME |valid=1 |required=1

|config=

$Self->{'SMIME'} =  '0';

}}

{{subst:otrs/Conf |key=SMIME::Bin |description=Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';). |group=Framework |subgroup=Crypt::SMIME |valid=1 |required=1

|config=

$Self->{'SMIME::Bin'} =  '/usr/bin/openssl';

}}

{{subst:otrs/Conf |key=SMIME::CertPath |description=Specifies the directory where SSL certificates are stored. |group=Framework |subgroup=Crypt::SMIME |valid=1 |required=1

|config=

$Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';

}}

{{subst:otrs/Conf |key=SMIME::PrivatePath |description=Specifies the directory where private SSL certificates are stored. |group=Framework |subgroup=Crypt::SMIME |valid=1 |required=1

|config=

$Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';

}}

{{subst:otrs/Conf |key=Frontend::Admin::AdminCustomerUserAdminCustomerUser::RunInitialWildcardSearch |description=Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module. |group=Framework |subgroup=Frontend::Admin::AdminCustomerUser |valid=1 |required=1

|config=

$Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';

}}

{{subst:otrs/Conf |key=Frontend::Admin::ModuleRegistrationFrontend::Module###Admin |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'Admin'} =  {
  'Description' => 'Admin-Area',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.css'
    ],
    'CSS_IE7' => [
      'Core.Agent.AdminIE7.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.SysConfig.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'a',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=Admin',
      'LinkOption' => '',
      'Name' => 'Admin',
      'NavBar' => 'Admin',
      'Prio' => '10000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
  },
  'NavBarName' => 'Admin',
  'Title' => ''
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminInit |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminInit'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarName' => '',
  'Title' => 'Init'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminUser |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminUser'} =  {
  'Description' => 'Create and manage agents.',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminGroup |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Groups',
    'Prio' => '150'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Groups'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminUserGroup |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Groups',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Groups'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminCustomerUser |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
  'Description' => 'Edit Customers',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerUser;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customers',
      'NavBar' => 'Customers',
      'Prio' => '9000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customers.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers',
    'Prio' => '300'
  },
  'NavBarName' => 'Customers',
  'Title' => 'Customers'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminCustomerCompany |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Companies',
      'NavBar' => 'Companies',
      'Prio' => '9100',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage companies.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer Companies',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Companies'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminCustomerUserGroup |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Groups',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Groups'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminCustomerUserService |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Services',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Services'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminRole |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminRole'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminRoleUser |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Roles',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Roles'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminRoleGroup |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link roles to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles <-> Groups',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles <-> Groups'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminSMIME |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage S/MIME certificates for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'S/MIME Certificates',
    'Prio' => '1100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'S/MIME Management'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminPGP |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminPGP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage PGP keys for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PGP Keys',
    'Prio' => '1200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PGP Key Management'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminMailAccount |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Mail Accounts',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Mail Accounts'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminPostMasterFilter |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Filter incoming emails.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Filters',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PostMaster Filters'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminEmail |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminEmail'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Send notifications to users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Admin Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Admin Notification'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminSession |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminSession'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage existing sessions.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Session Management',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Session Management'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminPerformanceLog |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.PerformanceLog.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View performance benchmark results.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Performance Log',
    'Prio' => '550'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Performance Log'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminLog |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View system log messages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Log',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Log'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminSelectBox |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Execute SQL statements.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SQL Box',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SQL Box'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AdminPackageManager |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Admin::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
  'Description' => 'Software Package Manager',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Update and extend your system with software packages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Package Manager',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Package Manager'
};

}}

{{subst:otrs/Conf |key=Frontend::AgentAgentLogo |description=The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=0

|config=

$Self->{'AgentLogo'} =  {
  'StyleHeight' => '67px',
  'StyleRight' => '38px',
  'StyleTop' => '-4px',
  'StyleWidth' => '244px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

}}

{{subst:otrs/Conf |key=AgentLoginLogo |description=The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'AgentLoginLogo'} =  {
  'StyleHeight' => '100px',
  'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};

}}

{{subst:otrs/Conf |key=LoginURL |description=Defines an alternate URL, where the login link refers to. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'LoginURL'} =  'http://host.example.com/login.html';

}}

{{subst:otrs/Conf |key=LogoutURL |description=Defines an alternate URL, where the logout link refers to. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';

}}

{{subst:otrs/Conf |key=PreApplicationModule###AgentInfo |description=Defines a useful module to load specific user options or to display news. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';

}}

{{subst:otrs/Conf |key=InfoKey |description=Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'InfoKey'} =  'wpt22';

}}

{{subst:otrs/Conf |key=InfoFile |description=File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'InfoFile'} =  'AgentInfo';

}}

{{subst:otrs/Conf |key=LostPassword |description=Activates lost password feature for agents, in the agent interface. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'LostPassword'} =  '1';

}}

{{subst:otrs/Conf |key=ShowMotd |description=Shows the message of the day on login screen of the agent interface. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'ShowMotd'} =  '0';

}}

{{subst:otrs/Conf |key=NotificationSubjectLostPasswordToken |description=Defines the subject for notification mails sent to agents, with token about new requested password. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';

}}

{{subst:otrs/Conf |key=NotificationBodyLostPasswordToken |description=Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent). |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

}}

{{subst:otrs/Conf |key=NotificationSubjectLostPassword |description=Defines the subject for notification mails sent to agents, about new password. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';

}}

{{subst:otrs/Conf |key=NotificationBodyLostPassword |description=Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent). |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


Here\'s your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
            ';

}}

{{subst:otrs/Conf |key=OpenMainMenuOnHover |description=If enabled, the first level of the main menu opens on mouse hover (instead of click only). |group=Framework |subgroup=Frontend::Agent |valid=1 |required=1

|config=

$Self->{'OpenMainMenuOnHover'} =  '0';

}}

{{subst:otrs/Conf |key=Loader::Agent::Skin###000-default |description=Default skin for interface. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=0

|config=

$Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

}}

{{subst:otrs/Conf |key=Loader::Agent::Skin###001-ivory |description=Balanced white skin by Felix Niklas. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=0

|config=

$Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
  'Description' => 'Balanced white skin by Felix Niklas',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory',
  'VisibleName' => 'Ivory'
};

}}

{{subst:otrs/Conf |key=Loader::Agent::Skin###001-slim |description=Experimental "Slim" skin which tries to save screen space for power users. |group=Framework |subgroup=Frontend::Agent |valid=1 |required=0

|config=

$Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
  'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'slim',
  'VisibleName' => 'Slim'
};

}}

{{subst:otrs/Conf |key=Loader::Agent::DefaultSelectedSkin::HostBased |description=It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex. |group=Framework |subgroup=Frontend::Agent |valid=0 |required=0

|config=

$Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeSkin1',
  'host2\\.example\\.com' => 'SomeSkin2'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::DashboardDashboardBackend###0000-ProductNotify |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=1 |required=0

|config=

$Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '1440',
  'Default' => '1',
  'Description' => 'News about OTRS releases!',
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
  'Title' => 'Product News',
  'URL' => 'http://otrs.org/product.xml'
};

}}

{{subst:otrs/Conf |key=DashboardBackend###0400-UserOnline |description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=1 |required=0

|config=

$Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '0',
  'Description' => '',
  'Filter' => 'Agent',
  'Group' => '',
  'IdleMinutes' => '60',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
  'ShowEmail' => '1',
  'SortBy' => 'UserLastname',
  'Title' => 'Online'
};

}}

{{subst:otrs/Conf |key=DashboardBackend###0410-RSS |description=Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=1 |required=0

|config=

$Self->{'DashboardBackend'}->{'0410-RSS'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardRSS',
  'Title' => 'OTRS News',
  'URL' => 'http://otrs.org/rss/'
};

}}

{{subst:otrs/Conf |key=DashboardBackend###0200-Image |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=0 |required=0

|config=

$Self->{'DashboardBackend'}->{'0200-Image'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some picture description!',
  'Group' => '',
  'Height' => '140',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'http://otrs.org/',
  'Module' => 'Kernel::Output::HTML::DashboardImage',
  'Title' => 'A picture',
  'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
  'Width' => '198'
};

}}

{{subst:otrs/Conf |key=DashboardBackend###0210-MOTD |description=Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=0 |required=0

|config=

$Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardMOTD',
  'Title' => 'Message of the Day'
};

}}

{{subst:otrs/Conf |key=DashboardBackend###0300-IFrame |description=Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. |group=Framework |subgroup=Frontend::Agent::Dashboard |valid=0 |required=0

|config=

$Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
  'Align' => 'left',
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some description!',
  'Frameborder' => '1',
  'Group' => '',
  'Height' => '800',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'OTRS.org/',
  'Marginheight' => '5',
  'Marginwidth' => '5',
  'Module' => 'Kernel::Output::HTML::DashboardIFrame',
  'Scrolling' => 'auto',
  'Title' => 'A Website',
  'URL' => 'http://www.otrs.org/',
  'Width' => '1024'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::ModuleMetaHeadFrontend::HeaderMetaModule###100-Refresh |description=Defines the module to generate html refresh headers of html sites. |group=Framework |subgroup=Frontend::Agent::ModuleMetaHead |valid=1 |required=1

|config=

$Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::ModuleNotifyFrontend::NotifyModule###100-CharsetCheck |description=Module to inform agents, via the agent interface, about the used charset. A notification is displayed, if the default charset is not used, e.g. in tickets. |group=Framework |subgroup=Frontend::Agent::ModuleNotify |valid=1 |required=1

|config=

$Self->{'Frontend::NotifyModule'}->{'100-CharsetCheck'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCharsetCheck'
};

}}

{{subst:otrs/Conf |key=Frontend::NotifyModule###200-UID-Check |description=Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin). |group=Framework |subgroup=Frontend::Agent::ModuleNotify |valid=1 |required=1

|config=

$Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};

}}

{{subst:otrs/Conf |key=Frontend::NotifyModule###300-ShowAgentOnline |description=Defines the module that shows all the currently logged in agents in the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleNotify |valid=0 |required=0

|config=

$Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

}}

{{subst:otrs/Conf |key=Frontend::NotifyModule###400-ShowCustomerOnline |description=Defines the module that shows all the currently loged in customers in the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleNotify |valid=0 |required=0

|config=

$Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

}}

{{subst:otrs/Conf |key=Frontend::NotifyModule###900-Generic |description=Defines the module that shows a generic notify in the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleNotify |valid=0 |required=0

|config=

$Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
  'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
  'Link' => 'http://www.otrs.com',
  'Module' => 'Kernel::Output::HTML::NotificationGeneric',
  'Priority' => 'Warning',
  'Text' => 'The OTRS Website'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::ModuleRegistrationFrontend::Module###Logout |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout',
  'NavBarName' => '',
  'Title' => ''
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentDashboard |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
  'Description' => 'Agent Dashboard',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/flot-0.7/excanvas.js',
      'thirdparty/flot-0.7/jquery.flot.js',
      'Core.UI.Chart.js',
      'Core.UI.DnD.js',
      'Core.Agent.Dashboard.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'd',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentDashboard',
      'LinkOption' => '',
      'Name' => 'Dashboard',
      'NavBar' => 'Dashboard',
      'Prio' => '50',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Dashboard',
  'Title' => ''
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentPreferences |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
  'Description' => 'Agent Preferences',
  'NavBarName' => 'Preferences',
  'Title' => ''
};

}}

{{subst:otrs/Conf |key=Frontend::Module###PictureUpload |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=1

|config=

$Self->{'Frontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentSpelling |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
  'Description' => 'Spell checker',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###SpellingInline |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentBook |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentBook'} =  {
  'Description' => 'Address book of CustomerUser sources',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Address Book'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentLinkObject |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
  'Description' => 'Link Object',
  'NavBarName' => '',
  'Title' => 'Link Object'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentInfo |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentInfo'} =  {
  'Description' => 'Generic Info module',
  'NavBarName' => '',
  'Title' => 'Info'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentSearch |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentSearch'} =  {
  'Description' => 'Global Search Module',
  'NavBarName' => '',
  'Title' => 'Search'
};

}}

{{subst:otrs/Conf |key=CustomerFrontend::Module###SpellingInline |description=Frontend module registration for the customer interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentHTMLReference |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
  'Description' => 'HTML Reference',
  'Group' => [
    'users'
  ],
  'GroupRo' => [
    'users'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.HTMLReference.css'
    ]
  },
  'NavBarName' => '',
  'Title' => 'HTML Reference'
};

}}

{{subst:otrs/Conf |key=Frontend::Module###AgentStats |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Agent::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'Frontend::Module'}->{'AgentStats'} =  {
  'Description' => 'Stats',
  'Group' => [
    'stats'
  ],
  'GroupRo' => [
    'stats'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Stats.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Statistics',
      'NavBar' => 'Stats',
      'Prio' => '8500',
      'Type' => 'Menu'
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Overview',
      'GroupRo' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Overview',
      'NavBar' => 'Stats',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'New',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Add',
      'LinkOption' => '',
      'Name' => 'New',
      'NavBar' => 'Stats',
      'Prio' => '200',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Import',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Import',
      'LinkOption' => '',
      'Name' => 'Import',
      'NavBar' => 'Stats',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Stats',
  'Title' => 'Stats'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::NavBarModuleFrontend::NavBarModule###6-CustomerCompany |description=Frontend module registration (disable company link if no company feature is used). |group=Framework |subgroup=Frontend::Agent::NavBarModule |valid=1 |required=0

|config=

$Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::PreferencesPreferencesTableValue |description=Defines the name of the column to store the data in the preferences table. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=1

|config=

$Self->{'PreferencesTableValue'} =  'preferences_value';

}}

{{subst:otrs/Conf |key=PreferencesTableUserID |description=Defines the name of the column to store the user identifier in the preferences table. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=1

|config=

$Self->{'PreferencesTableUserID'} =  'user_id';

}}

{{subst:otrs/Conf |key=PreferencesView |description=Sets the display order of the different items in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=1

|config=

$Self->{'PreferencesView'} =  [
  'User Profile',
  'Email Settings',
  'Other Settings'
];

}}

{{subst:otrs/Conf |key=PreferencesGroups###Password |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Agent',
  'Column' => 'User Profile',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMaxLoginFailed' => '0',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '0500'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###SpellDict |description=Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=0 |required=0

|config=

$Self->{'PreferencesGroups'}->{'SpellDict'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    'deutsch' => 'Deutsch',
    'english' => 'English'
  },
  'DataSelected' => 'english',
  'Key' => 'Default spelling dictionary',
  'Label' => 'Spelling Dictionary',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSpellDict',
  'Prio' => '2000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###Comment |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'Comment'} =  {
  'Active' => '0',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserComment"}',
  'Key' => 'Comment',
  'Label' => 'Comment',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserComment',
  'Prio' => '6000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###FreeText |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=0 |required=0

|config=

$Self->{'PreferencesGroups'}->{'FreeText'} =  {
  'Active' => '1',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserFreeText"}',
  'Key' => 'Example for free text',
  'Label' => 'Example for free text',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserFreeText',
  'Prio' => '7000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###Language |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend language',
  'Label' => 'Language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '1000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###Skin |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'Skin'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Wear this frontend skin',
  'Label' => 'Skin',
  'Module' => 'Kernel::Output::HTML::PreferencesSkin',
  'PrefKey' => 'UserSkin',
  'Prio' => '2000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###Theme |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'Theme'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend theme',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '3000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###OutOfOffice |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
  'Active' => '1',
  'Block' => 'OutOfOffice',
  'Column' => 'User Profile',
  'Key' => '',
  'Label' => 'Out Of Office Time',
  'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
  'PrefKey' => 'UserOutOfOffice',
  'Prio' => '4000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###TimeZone |description=Defines the config parameters of this item, to be shown in the preferences view. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=1 |required=0

|config=

$Self->{'PreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

}}

{{subst:otrs/Conf |key=PreferencesGroups###CSVSeparator |description=Gives end users the possibility to override the separator character for CSV files, defined in the translation files. |group=Framework |subgroup=Frontend::Agent::Preferences |valid=0 |required=0

|config=

$Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => '',
    ',' => ',',
    ';' => ';',
    '\\t' => 'tab',
    '|' => '|'
  },
  'DataSelected' => '0',
  'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
  'Key' => 'CSV Separator',
  'Label' => 'CSV Separator',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCSVSeparator',
  'Prio' => '4000'
};

}}

{{subst:otrs/Conf |key=Frontend::Agent::SearchRouterFrontend::SearchDefault |description=Search backend default router. |group=Framework |subgroup=Frontend::Agent::SearchRouter |valid=1 |required=0

|config=

$Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';

}}

{{subst:otrs/Conf |key=Frontend::Agent::StatsStats::SearchPageShown |description=Defines the default maximum number of search results shown on the overview page. |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::SearchPageShown'} =  '20';

}}

{{subst:otrs/Conf |key=Stats::DefaultSelectedDynamicObject |description=Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification). |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';

}}

{{subst:otrs/Conf |key=Stats::DefaultSelectedPermissions |description=Defines the default selection at the drop down menu for permissions (Form: Common Specification). |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::DefaultSelectedPermissions'} =  [
  'stats'
];

}}

{{subst:otrs/Conf |key=Stats::DefaultSelectedFormat |description=Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format). |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::DefaultSelectedFormat'} =  [
  'Print',
  'CSV'
];

}}

{{subst:otrs/Conf |key=Stats::SearchLimit |description=Defines the search limit for the stats. |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::SearchLimit'} =  '500';

}}

{{subst:otrs/Conf |key=Stats::Format |description=Defines all the possible stats output formats. |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::Format'} =  {
  'CSV' => 'CSV',
  'GD::Graph::area' => 'graph-area',
  'GD::Graph::bars' => 'graph-bars',
  'GD::Graph::hbars' => 'graph-hbars',
  'GD::Graph::lines' => 'graph-lines',
  'GD::Graph::linespoints' => 'graph-lines-points',
  'GD::Graph::pie' => 'graph-pie',
  'GD::Graph::points' => 'graph-points',
  'Print' => 'Print'
};

}}

{{subst:otrs/Conf |key=Stats::GraphSize |description=Sets the size of the statistic graph. |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::GraphSize'} =  {
  '1200x800' => '1200x800',
  '1600x1200' => '1600x1200',
  '800x600' => '800x600'
};

}}

{{subst:otrs/Conf |key=Stats::TimeType |description=Sets the time type which should be shown. |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=1

|config=

$Self->{'Stats::TimeType'} =  'Extended';

}}

{{subst:otrs/Conf |key=Stats::ExchangeAxis |description=Allows agents to exchange the axis of a stat if they generate one. |group=Framework |subgroup=Frontend::Agent::Stats |valid=0 |required=0

|config=

$Self->{'Stats::ExchangeAxis'} =  '0';

}}

{{subst:otrs/Conf |key=Stats::UseAgentElementInStats |description=Allows agents to generate individual-related stats. |group=Framework |subgroup=Frontend::Agent::Stats |valid=0 |required=0

|config=

$Self->{'Stats::UseAgentElementInStats'} =  '0';

}}

{{subst:otrs/Conf |key=Stats::CustomerIDAsMultiSelect |description=Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers). |group=Framework |subgroup=Frontend::Agent::Stats |valid=1 |required=0

|config=

$Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';

}}

{{subst:otrs/Conf |key=Frontend::CustomerCustomerHeadline |description=The headline shown in the customer interface. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerHeadline'} =  'Example Company Support';

}}

{{subst:otrs/Conf |key=CustomerLogo |description=The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerLogo'} =  {
  'StyleHeight' => '50px',
  'StyleRight' => '25px',
  'StyleTop' => '2px',
  'StyleWidth' => '135px',
  'URL' => 'skins/Customer/default/img/logo.png'
};

}}

{{subst:otrs/Conf |key=CustomerPanelUserID |description=Defines the user identifier for the customer panel. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelUserID'} =  '1';

}}

{{subst:otrs/Conf |key=CustomerGroupSupport |description=Activates support for customer groups. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerGroupSupport'} =  '0';

}}

{{subst:otrs/Conf |key=CustomerGroupAlwaysGroups |description=Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups). |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerGroupAlwaysGroups'} =  [
  'users'
];

}}

{{subst:otrs/Conf |key=CustomerPanelLoginURL |description=Defines an alternate login URL for the customer panel.. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';

}}

{{subst:otrs/Conf |key=CustomerPanelLogoutURL |description=Defines an alternate logout URL for the customer panel. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';

}}

{{subst:otrs/Conf |key=Frontend::CustomerUser::Item###1-GoogleMaps |description=Defines a customer item, which generates a google maps icon at the end of a customer info block. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=0

|config=

$Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
  'Attributes' => 'UserStreet;UserCity;UserCountry;',
  'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
  'CSSClass' => 'GoogleMaps',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserStreet;UserCity;',
  'Target' => '_blank',
  'Text' => 'Location',
  'URL' => 'http://maps.google.com/maps?z=7&q='
};

}}

{{subst:otrs/Conf |key=Frontend::CustomerUser::Item###2-Google |description=Defines a customer item, which generates a google icon at the end of a customer info block. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Google.css',
  'CSSClass' => 'Google',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'Google',
  'URL' => 'http://google.com/search?q='
};

}}

{{subst:otrs/Conf |key=Frontend::CustomerUser::Item###2-LinkedIn |description=Defines a customer item, which generates a LinkedIn icon at the end of a customer info block. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
  'CSSClass' => 'LinkedIn',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'LinkedIn',
  'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};

}}

{{subst:otrs/Conf |key=Frontend::CustomerUser::Item###3-XING |description=Defines a customer item, which generates a XING icon at the end of a customer info block. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Xing.css',
  'CSSClass' => 'Xing',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'XING',
  'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};

}}

{{subst:otrs/Conf |key=CustomerPanelPreApplicationModule###CustomerAccept |description=This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';

}}

{{subst:otrs/Conf |key=CustomerPanel::InfoKey |description=Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';

}}

{{subst:otrs/Conf |key=CustomerPanel::InfoFile |description=Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl. |group=Framework |subgroup=Frontend::Customer |valid=0 |required=0

|config=

$Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';

}}

{{subst:otrs/Conf |key=CustomerPanelLostPassword |description=Activates lost password feature for customers. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelLostPassword'} =  '1';

}}

{{subst:otrs/Conf |key=CustomerPanelCreateAccount |description=Enables customers to create their own accounts. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelCreateAccount'} =  '1';

}}

{{subst:otrs/Conf |key=CustomerPanelSubjectLostPasswordToken |description=Defines the subject for notification mails sent to customers, with token about new requested password. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';

}}

{{subst:otrs/Conf |key=CustomerPanelBodyLostPasswordToken |description=Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent). |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

}}

{{subst:otrs/Conf |key=CustomerPanelSubjectLostPassword |description=Defines the subject for notification mails sent to customers, about new password. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';

}}

{{subst:otrs/Conf |key=CustomerPanelBodyLostPassword |description=Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent). |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

}}

{{subst:otrs/Conf |key=CustomerPanelSubjectNewAccount |description=Defines the subject for notification mails sent to customers, about new account. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';

}}

{{subst:otrs/Conf |key=CustomerPanelBodyNewAccount |description=Defines the body text for notification mails sent to customers, about new account. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

}}

{{subst:otrs/Conf |key=Loader::Customer::Skin###000-default |description=Default skin for OTRS 3.0 interface. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=0

|config=

$Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin for OTRS 3.0.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

}}

{{subst:otrs/Conf |key=Loader::Customer::SelectedSkin |description=The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins. |group=Framework |subgroup=Frontend::Customer |valid=1 |required=1

|config=

$Self->{'Loader::Customer::SelectedSkin'} =  'default';

}}

{{subst:otrs/Conf |key=Frontend::Customer::AuthCustomer::AuthModule |description=Defines the module to authenticate customers. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=1

|config=

$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::CryptType |description=If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=1

|config=

$Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::Table |description=If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=1

|config=

$Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::CustomerKey |description=If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=1

|config=

$Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::CustomerPassword |description=If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=1

|config=

$Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::DSN |description=If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::User |description=If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::DB::User'} =  'some_user';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::Password |description=If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::DB::Password'} =  'some_password';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::DB::Type |description=If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::DB::Type'} =  'mysql';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::HTTPBasicAuth::Replace |description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user). |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp |description=If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::Host |description=If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::BaseDN |description=If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::UID |description=If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::GroupDN |description=If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::AccessAttr |description=If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::UserAttr |description=If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::SearchUserDN |description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::SearchUserPw |description=If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::AlwaysFilter |description=If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer). |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::UserSuffix |description=If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::Params |description=If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::Params'} =  {
  'async' => '0',
  'port' => '389',
  'timeout' => '120',
  'version' => '3'
};

}}

{{subst:otrs/Conf |key=Customer::AuthModule::LDAP::Die |description=If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=0

|config=

$Self->{'Customer::AuthModule::LDAP::Die'} =  '1';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::Radius::Host |description=If "Radius" was selected for Customer::AuthModule, the radius host must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::Radius::Password |description=If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified. |group=Framework |subgroup=Frontend::Customer::Auth |valid=0 |required=0

|config=

$Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';

}}

{{subst:otrs/Conf |key=Customer::AuthModule::Radius::Die |description=If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems. |group=Framework |subgroup=Frontend::Customer::Auth |valid=1 |required=0

|config=

$Self->{'Customer::AuthModule::Radius::Die'} =  '1';

}}

{{subst:otrs/Conf |key=Frontend::Customer::ModuleMetaHeadCustomerFrontend::HeaderMetaModule###1-Refresh |description=Defines the module to generate html refresh headers of html sites, in the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleMetaHead |valid=1 |required=1

|config=

$Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

}}

{{subst:otrs/Conf |key=Frontend::Customer::ModuleNotifyCustomerFrontend::NotifyModule###1-ShowAgentOnline |description=Defines the module that shows the currently loged in agents in the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleNotify |valid=0 |required=0

|config=

$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

}}

{{subst:otrs/Conf |key=CustomerFrontend::NotifyModule###1-ShowCustomerOnline |description=Defines the module that shows the currently loged in customers in the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleNotify |valid=0 |required=0

|config=

$Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

}}

{{subst:otrs/Conf |key=Frontend::Customer::ModuleRegistrationCustomerFrontend::Module###Logout |description=Frontend module registration for the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout of customer panel',
  'NavBarName' => '',
  'Title' => ''
};

}}

{{subst:otrs/Conf |key=CustomerFrontend::Module###CustomerPreferences |description=Frontend module registration for the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
  'Description' => 'Customer preferences',
  'NavBarName' => '',
  'Title' => 'Preferences'
};

}}

{{subst:otrs/Conf |key=CustomerFrontend::Module###CustomerAccept |description=Frontend module registration for the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
  'Description' => 'To accept login information, such as an EULA or license.',
  'NavBarName' => '',
  'Title' => 'Info'
};

}}

{{subst:otrs/Conf |key=CustomerFrontend::Module###PictureUpload |description=Frontend module registration for the customer interface. |group=Framework |subgroup=Frontend::Customer::ModuleRegistration |valid=1 |required=1

|config=

$Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

}}

{{subst:otrs/Conf |key=Frontend::Customer::PreferencesPreferencesTable |description=Defines the name of the table, where the customer preferences are stored. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=1

|config=

$Self->{'PreferencesTable'} =  'user_preferences';

}}

{{subst:otrs/Conf |key=PreferencesTableKey |description=Defines the column to store the keys for the preferences table. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=1

|config=

$Self->{'PreferencesTableKey'} =  'preferences_key';

}}

{{subst:otrs/Conf |key=CustomerPreferences |description=Defines the parameters for the customer preferences table. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=1

|config=

$Self->{'CustomerPreferences'} =  {
  'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
  'Params' => {
    'Table' => 'customer_preferences',
    'TableKey' => 'preferences_key',
    'TableUserID' => 'user_id',
    'TableValue' => 'preferences_value'
  }
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesView |description=Sets the order of the different items in the customer preferences view. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=1

|config=

$Self->{'CustomerPreferencesView'} =  [
  'User Profile',
  'Other Settings'
];

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###Password |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Customer',
  'Column' => 'Other Settings',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '1000'
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###Language |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Your language',
  'Label' => 'Interface language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '2000'
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###Theme |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
  'Active' => '0',
  'Column' => 'User Profile',
  'Key' => 'Select your frontend Theme.',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '1000'
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###TimeZone |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###PGP |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'PGP Key Upload',
  'Label' => 'PGP Key',
  'Module' => 'Kernel::Output::HTML::PreferencesPGP',
  'PrefKey' => 'UserPGPKey',
  'Prio' => '10000'
};

}}

{{subst:otrs/Conf |key=CustomerPreferencesGroups###SMIME |description=Defines all the parameters for this item in the customer preferences. |group=Framework |subgroup=Frontend::Customer::Preferences |valid=1 |required=0

|config=

$Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'S/MIME Certificate Upload',
  'Label' => 'S/MIME Certificate',
  'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
  'PrefKey' => 'UserSMIMEKey',
  'Prio' => '11000'
};

}}

{{subst:otrs/Conf |key=Frontend::PublicPublicFrontend::CommonParam###Action |description=Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system. |group=Framework |subgroup=Frontend::Public |valid=1 |required=1

|config=

$Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';

}}

{{subst:otrs/Conf |key=Frontend::Public::ModuleRegistrationPublicFrontend::Module###PublicDefault |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Public::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
  'Description' => 'PublicDefault',
  'NavBarName' => '',
  'Title' => 'PublicDefault'
};

}}

{{subst:otrs/Conf |key=PublicFrontend::Module###PublicRepository |description=Frontend module registration for the agent interface. |group=Framework |subgroup=Frontend::Public::ModuleRegistration |valid=1 |required=0

|config=

$Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
  'Description' => 'PublicRepository',
  'NavBarName' => '',
  'Title' => 'PublicRepository'
};

}}