Chapter 3. Installation / Upgrade of the OTRS framework

From open-support.info

---

Revision as of 12:36, 15 April 2011

This chapter describes the installation and the basic configuration of the central OTRS framework. You'll find information about installing OTRS from source or with a binary package, for example an RPM or with the Windows Installer.

The configuration of the web and database servers, the interface between OTRS and the database, the installation of additional Perl modules, setting proper access rights for OTRS, setting up the cron jobs for OTRS and some basic settings in the configuration files of OTRS are covered in this chapter.

When you follow the steps in this chapter, you will have a running OTRS system installed on your computer, where you can login and administrate the system via the web interface.

3.1. The simple way - Installation of pre-built packages

3.1.1. OTRS 3.0 - Admin Manual/Chapter 3/1/1

3.1.2. OTRS 3.0 - Admin Manual/Chapter 3/1/2

3.1.3. OTRS 3.0 - Admin Manual/Chapter 3/1/3

3.1.4. OTRS 3.0 - Admin Manual/Chapter 3/1/4

3.1.5. OTRS 3.0 - Admin Manual/Chapter 3/1/5

3.2. Installation from source (Linux, Unix)

3.2.1. OTRS 3.0 - Admin Manual/Chapter 3/2/1

3.2.2. OTRS 3.0 - Admin Manual/Chapter 3/2/2

3.2.3. OTRS 3.0 - Admin Manual/Chapter 3/2/3

3.2.4. OTRS 3.0 - Admin Manual/Chapter 3/2/4

3.2.5. OTRS 3.0 - Admin Manual/Chapter 3/2/5

3.3. Upgrading the OTRS Framework

3.4. Upgrading Windows Installer