A.4. Commercial Support

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For services (support, consulting, development, and training) you can contact the company behind OTRS, OTRS AG. They have offices in Germany, USA, Mexico and the Netherlands. Look at their website for contact information: http://www.otrs.com/en/corporate-navigation/contact/

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A.3. Bug tracking OTRS 3.0 - Admin Manual Appendix B. Configuration Options Reference
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