A.3. Bug tracking

From open-support.info

To submit bugs visit http://bugs.otrs.org/ (see Figure A-2 below). Please take note of the difference between a bug and a configuration issue. Configuration issues are problems that you encounter when setting a system, or general questions on the use of OTRS. Bug reports should only be used for issues with the source code of OTRS itself, or to file enhancements for OTRS. All your bug reports and enhancement requests are very welcome in the bug tracker.

Figure A-2. Bug tracker.

For configuration issues, you should either use the commercial support, available from OTRS.com, or the public mailing lists.

You help us improve the product by reporting bugs. We appreciate your input!