Chapter 5. The ADMIN area of OTRS

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Revision as of 19:22, 22 April 2011

Table of Contents

5.1. Basics

5.2. Agents, Groups and Roles

5.3. Customers and Customer Groups

OTRS 3.0 - Admin Manual/Chapter 5/3/1

OTRS 3.0 - Admin Manual/Chapter 5/3/2

5.4. Queues

5.5. Salutations, signatures, attachments and responses

OTRS 3.0 - Admin Manual/Chapter 5/5/1

OTRS 3.0 - Admin Manual/Chapter 5/5/2

OTRS 3.0 - Admin Manual/Chapter 5/5/3

OTRS 3.0 - Admin Manual/Chapter 5/5/4

5.6. Auto responses

5.7. Email addresses

5.8. Notifications

5.9. SMIME

5.10. PGP

5.11. States

5.12. SysConfig

5.13. Using mail accounts

5.14. Filtering incoming messages

5.15. Executing automated jobs with the GenericAgent

5.16. Admin email

5.17. Session management

5.18. System Log

5.19. SQL queries via the SQL box

5.20. Package Manager