Chapter 5. The ADMIN area of OTRS

From open-support.info

(Difference between revisions)
Jump to: navigation, search

Revision as of 05:09, 24 April 2011

Table of Contents

5.1. Basics
5.2. Agents, Groups and Roles
5.3. Customers and Customer Groups
5.4. Queues
5.5. Salutations, signatures, attachments and responses
5.6. Auto responses
5.7. Email addresses
5.8. Notifications
5.9. SMIME
5.10. PGP
5.11. States
5.12. SysConfig
5.13. Using mail accounts
5.14. Filtering incoming messages
5.15. Executing automated jobs with the GenericAgent
5.16. Admin email
5.17. Session management
5.18. System Log
5.19. SQL queries via the SQL box
5.20. Package Manager
Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox