Chapter 5. The ADMIN area of OTRS
Da open-support.info.
Table of Contents
- 5.1. Basics
- 5.2. Agents, Groups and Roles
- 5.3. Customers and Customer Groups
- 5.4. Queues
- 5.5. Salutations, signatures, attachments and responses
- 5.6. Auto responses
- 5.7. Email addresses
- 5.8. Notifications
- 5.9. SMIME
- 5.10. PGP
- 5.11. States
- 5.12. SysConfig
- 5.13. Using mail accounts
- 5.14. Filtering incoming messages
- 5.15. Executing automated jobs with the GenericAgent
- 5.16. Admin email
- 5.17. Session management
- 5.18. System Log
- 5.19. SQL queries via the SQL box
- 5.20. Package Manager
