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Abbildungen

Book figure
OTRS 3.0 - Admin Manual/Appendix A/1 Figure A-1. OTRS Homepage.
OTRS 3.0 - Admin Manual/Appendix A/3 Figure A-2. Bug tracker.
OTRS 3.0 - Admin Manual/Chapter 19/1 Figure 19.9. The Import user interface.
Figure 19.8. Definition of restrictions.
Figure 19.6. Definition of the element for the X-axis.
Figure 19.7. Definition of the value series.
Figure 19.5. Editing the general specifications of a report.
Figure 19.4. Viewing a static report.
Figure 19.3. Viewing a specific report.
Figure 19.2. Overview of the standard reports.
Figure 19.1. Statistics menu options.
OTRS 3.0 - Admin Manual/Chapter 2/4 Figure 2.1. OTRS community's homepage
OTRS 3.0 - Admin Manual/Chapter 20/1 Figure 20.1. Calendar package.
OTRS 3.0 - Admin Manual/Chapter 20/2 Figure 20.2. File Manager package.
OTRS 3.0 - Admin Manual/Chapter 20/3 Figure 20.3. Web Mail module.
OTRS 3.0 - Admin Manual/Chapter 3/2 Figure 3.8. Mail configuration.
Figure 3.3. Database initial settings.
Figure 3.2. GNU Affero General Public License.
Figure 3.7. System settings.
Figure 3.6. Successfully database setup notification.
Figure 3.5. Database settings.
Figure 3.4. Successful checking notification.
Figure 3.9. Final steps to install OTRS.
Figure 3.1. Welcome screen.
OTRS 3.0 - Admin Manual/Chapter 4/1 Figure 4.1. Login screen of the agent interface.
OTRS 3.0 - Admin Manual/Chapter 4/2 Figure 4.2. Login screen of the customer interface.
OTRS 3.0 - Admin Manual/Chapter 4/3 Figure 4.3. Public web interface.
OTRS 3.0 - Admin Manual/Chapter 4/4 Figure 4.4. Request new password.
OTRS 3.0 - Admin Manual/Chapter 4/5 Figure 4.7. Footer.
Figure 4.6. Dashboard Settings.
Figure 4.5. Dashboard of the agent interface.
OTRS 3.0 - Admin Manual/Chapter 4/7 Figure 4.8. Customer's personal preferences.
Figure 4.8. Agent's personal preferences.
OTRS 3.0 - Admin Manual/Chapter 5/1 Figure 5.1. OTRS Admin screen.
OTRS 3.0 - Admin Manual/Chapter 5/10 Figure 5.45. PGP management.
OTRS 3.0 - Admin Manual/Chapter 5/11 Figure 5.46. State management.
OTRS 3.0 - Admin Manual/Chapter 5/12 Figure 5.47. The graphical interface for system configuration (SysConfig).
OTRS 3.0 - Admin Manual/Chapter 5/13 Figure 5.48. Mail account management.
OTRS 3.0 - Admin Manual/Chapter 5/14 Figure 5.50. Add a PostMaster filter.
Figure 5.49. PostMaster filter management.
OTRS 3.0 - Admin Manual/Chapter 5/15 Figure 5.52. Creating a job for the GenericAgent.
Figure 5.51. Job list for the GenericAgent.
OTRS 3.0 - Admin Manual/Chapter 5/16 Figure 5.53. Admin notification.
OTRS 3.0 - Admin Manual/Chapter 5/17 Figure 5.54. Session management.
Figure 5.55. Session details.
OTRS 3.0 - Admin Manual/Chapter 5/18 Figure 5.56. System Log.
OTRS 3.0 - Admin Manual/Chapter 5/19 Figure 5.57. SQL Box.
OTRS 3.0 - Admin Manual/Chapter 5/2 Figure 5.14. Change Role relations for a Group.
Figure 5.11. Change the Agents associated with a specific Role.
Figure 5.12. Manage Roles-Groups relations.
Figure 5.5. Group management.
Figure 5.6. Change the groups an agent belongs to.
Figure 5.7. Change the agents that belong to a specific group.
Figure 5.13. Change Group relations for a Role.
Figure 5.10. Change the Roles associated with an Agent.
Figure 5.9. Adding a new role.
Figure 5.4. Group management.
Figure 5.8. Role management.
Figure 5.2. Agent management.
Figure 5.3. Adding a new agent.
OTRS 3.0 - Admin Manual/Chapter 5/20 Figure 5.58. Package Manager.
OTRS 3.0 - Admin Manual/Chapter 5/3 Figure 5.15. Customer-Group relations management.
Figure 5.16. Change Group relations for a Customer.
Figure 5.17. Change Customer relations for a Group.
Figure 5.14. Adding a customer.
Figure 5.14. Customer management.
OTRS 3.0 - Admin Manual/Chapter 5/4 Figure 5.18. Queue management.
Figure 5.19. Adding a new queue.
OTRS 3.0 - Admin Manual/Chapter 5/5 Figure 5.32. Change Queue relations for a Response.
Figure 5.31. Response-Queue relations management.
Figure 5.30. Adding a response.
Figure 5.29. Responses management.
Figure 5.28. Change Response relations for an Attachment.
Figure 5.27. Change Attachment relations for a Response.
Figure 5.26. Linking Attachments to Responses.
Figure 5.25. Adding a new attachment.
Figure 5.24. Attachments management.
Figure 5.22. Signatures management.
Figure 5.23. Adding a new signature.
Figure 5.20. Salutation management.
Figure 5.21. Adding a new salutation.
OTRS 3.0 - Admin Manual/Chapter 5/6 Figure 5.37. Change Auto Response relations for a Queue.
Figure 5.34. Auto Response management.
Figure 5.35. Adding an Auto Response.
Figure 5.36. Queue-Auto Response relations management.
OTRS 3.0 - Admin Manual/Chapter 5/7 Figure 5.39. Adding a system Email Address.
Figure 5.38. System Email Addresses management.
OTRS 3.0 - Admin Manual/Chapter 5/8 Figure 5.40. Notification management.
Figure 5.41. Customizing a Notification.
Figure 5.42. Event based Notification management.
Figure 5.43. Registering an Event based Notification management.
OTRS 3.0 - Admin Manual/Chapter 5/9 Figure 5.44. S/MIME management.
OTRS 3.0 - Admin Manual/Chapter 6/2 Figure 6.1. The graphical interface for system configuration.
OTRS 3.0 - Admin Manual/Chapter 7/2 Figure 7.1. Adding a mail account.
OTRS 3.0 - Admin Manual/Chapter 9/1 Figure 9.2. Pop-up dialog to change a ticket's responsibility.
Figure 9.1. Changing the Responsibility of a ticket in its zoomed view.
OTRS 3.0 - Admin Manual/Chapter 9/2 Figure 9.4. Unsubscribing from watching a ticket in its zoomed view.
Figure 9.5. Watched tickets view.
Figure 9.3. Subscribing to watching a ticket in its zoomed view.
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